<?php

namespace App\Notifications;

use App\Models\SupportTicket;
use Illuminate\Bus\Queueable;
use Illuminate\Notifications\AnonymousNotifiable;
use Illuminate\Notifications\Messages\MailMessage;
use Illuminate\Notifications\Notification;

class NewSupportTicket extends Notification
{
    use Queueable;

    public function __construct(public readonly SupportTicket $ticket) {}

    public function via(object $notifiable): array
    {
        return $notifiable instanceof AnonymousNotifiable ? ['mail'] : ['database', 'mail'];
    }

    public function toMail(object $notifiable): MailMessage
    {
        return (new MailMessage)
            ->subject("New Rsync Studio support request {$this->ticket->reference}")
            ->greeting('New support request')
            ->line("{$this->ticket->name} <{$this->ticket->email}>")
            ->line("Category: {$this->ticket->category}")
            ->line("Subject: {$this->ticket->subject}")
            ->line($this->ticket->message)
            ->action('Open support ticket', route('admin.support.show', $this->ticket));
    }

    public function toArray(object $notifiable): array
    {
        return [
            'support_ticket_id' => $this->ticket->id,
            'reference' => $this->ticket->reference,
            'subject' => $this->ticket->subject,
            'email' => $this->ticket->email,
        ];
    }
}