diff --git a/Modules/Helpdesk/Concerns/HasHelpdeskTickets.php b/Modules/Helpdesk/Concerns/HasHelpdeskTickets.php
deleted file mode 100644
index 31c9ecc..0000000
--- a/Modules/Helpdesk/Concerns/HasHelpdeskTickets.php
+++ /dev/null
@@ -1,36 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Concerns;
-
-use Illuminate\Database\Eloquent\Relations\HasMany;
-use Modules\Helpdesk\Models\Ticket;
-
-/**
- * @method hasMany(string $class, string $string)
- */
-trait HasHelpdeskTickets
-{
-    /** @return HasMany<Ticket> */
-    public function helpdeskTickets(): HasMany
-    {
-        return $this->hasMany(Ticket::class, 'user_id');
-    }
-
-    /** @return HasMany<Ticket> */
-    public function helpdeskAssignedTickets(): HasMany
-    {
-        return $this->hasMany(Ticket::class, 'agent_id');
-    }
-
-    public function isHelpdeskAgent(): bool
-    {
-        return (bool) (($this->helpdesk_agent ?? false) || ($this->helpdesk_admin ?? false));
-    }
-
-    public function isHelpdeskAdmin(): bool
-    {
-        return (bool) ($this->helpdesk_admin ?? false);
-    }
-}
diff --git a/Modules/Helpdesk/Config/.gitkeep b/Modules/Helpdesk/Config/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Config/config.php b/Modules/Helpdesk/Config/config.php
deleted file mode 100644
index d09cb6b..0000000
--- a/Modules/Helpdesk/Config/config.php
+++ /dev/null
@@ -1,31 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-return [
-    'route_prefix' => env('HELPDESK_ROUTE_PREFIX', 'helpdesk'),
-    'middleware' => ['web', 'auth'],
-    'disk' => env('HELPDESK_ATTACHMENTS_DISK', 'local'),
-    'max_upload_kb' => (int) env('HELPDESK_MAX_UPLOAD_KB', 10240),
-    'allowed_extensions' => [
-        'md', 'pdf', 'png', 'jpg', 'jpeg', 'webp', 'doc', 'docx', 'xls', 'xlsx', 'txt', 'csv', 'log', 'zip',
-        'php', 'phtml', 'phps', 'js', 'jsx', 'ts', 'tsx', 'vue', 'css', 'scss', 'sass', 'less',
-        'html', 'htm', 'xml', 'json', 'yaml', 'yml', 'sql', 'sh', 'bash', 'zsh', 'ps1', 'bat', 'cmd',
-        'py', 'rb', 'go', 'rs', 'java', 'kt', 'kts', 'cs', 'cpp', 'c', 'h', 'hpp', 'swift', 'dart',
-        'rpg', 'rpgle', 'cl', 'clle', 'cbl', 'cob', 'copybook', 'inc', 'env', 'ini', 'conf', 'config',
-    ],
-
-    'allowed_source_extensions' => [
-        'php', 'phtml', 'phps', 'js', 'jsx', 'ts', 'tsx', 'vue', 'css', 'scss', 'sass', 'less',
-        'html', 'htm', 'xml', 'json', 'yaml', 'yml', 'sql', 'sh', 'bash', 'zsh', 'ps1', 'bat', 'cmd',
-        'py', 'rb', 'go', 'rs', 'java', 'kt', 'kts', 'cs', 'cpp', 'c', 'h', 'hpp', 'swift', 'dart',
-        'rpg', 'rpgle', 'cl', 'clle', 'cbl', 'cob', 'copybook', 'inc', 'env', 'ini', 'conf', 'config', 'txt', 'log', 'md',
-    ],
-    'blocked_extensions' => ['exe', 'dll', 'com', 'scr', 'msi', 'app', 'dmg', 'pkg', 'jar', 'war'],
-    'virus_scanner' => env('HELPDESK_VIRUS_SCANNER', null),
-
-    // Backwards-compatible alias for older module code/tests that still read this key.
-    'allowed_mimes' => [],
-    'default_status_slug' => 'new',
-    'closed_status_slug' => 'closed',
-];
diff --git a/Modules/Helpdesk/Console/.gitkeep b/Modules/Helpdesk/Console/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Database/Migrations/.gitkeep b/Modules/Helpdesk/Database/Migrations/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Database/Migrations/2026_04_24_000001_add_helpdesk_flags_to_users_table.php b/Modules/Helpdesk/Database/Migrations/2026_04_24_000001_add_helpdesk_flags_to_users_table.php
deleted file mode 100644
index c896903..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_04_24_000001_add_helpdesk_flags_to_users_table.php
+++ /dev/null
@@ -1,26 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Run the migrations.
-     */
-    public function up(): void
-    {
-        Schema::table('users', static function (Blueprint $table): void {
-            if (! Schema::hasColumn('users', 'helpdesk_agent')) {
-                $table->boolean('helpdesk_agent')->default(false)->after('password');
-            }
-
-            if (! Schema::hasColumn('users', 'helpdesk_admin')) {
-                $table->boolean('helpdesk_admin')->default(false)->after('helpdesk_agent');
-            }
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_12_000010_create_helpdesk_lookup_tables.php b/Modules/Helpdesk/Database/Migrations/2026_06_12_000010_create_helpdesk_lookup_tables.php
deleted file mode 100644
index bf8b9a6..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_12_000010_create_helpdesk_lookup_tables.php
+++ /dev/null
@@ -1,73 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    public function up(): void
-    {
-        Schema::create('helpdesk_statuses', static function (Blueprint $table): void {
-            $table->id();
-            $table->string('name', 80);
-            $table->string('slug', 100)->unique();
-            $table->string('color', 30)->default('zinc');
-            $table->unsignedSmallInteger('sort_order')->default(0);
-            $table->boolean('is_closed')->default(false);
-            $table->timestamps();
-        });
-
-        Schema::create('helpdesk_priorities', static function (Blueprint $table): void {
-            $table->id();
-            $table->string('name', 80);
-            $table->string('slug', 100)->unique();
-            $table->string('color', 30)->default('zinc');
-            $table->unsignedSmallInteger('sort_order')->default(0);
-            $table->timestamps();
-        });
-
-        Schema::create('helpdesk_categories', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->string('name', 120);
-            $table->string('slug', 140);
-            $table->string('color', 30)->default('blue');
-            $table->text('description')->nullable();
-            $table->timestamps();
-
-            $table->unique(['company_id', 'slug']);
-        });
-
-        Schema::create('helpdesk_teams', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->string('name', 120);
-            $table->string('slug', 140);
-            $table->string('color', 30)->default('indigo');
-            $table->text('description')->nullable();
-            $table->timestamp('archived_at')->nullable();
-            $table->softDeletes();
-            $table->timestamps();
-
-            $table->unique(['company_id', 'slug']);
-        });
-
-        Schema::create('helpdesk_projects', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
-            $table->string('title', 160);
-            $table->string('slug', 180);
-            $table->string('color', 30)->default('blue');
-            $table->text('description')->nullable();
-            $table->timestamp('archived_at')->nullable();
-            $table->softDeletes();
-            $table->timestamps();
-
-            $table->unique(['company_id', 'slug']);
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_12_000020_create_helpdesk_tickets_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_12_000020_create_helpdesk_tickets_table.php
deleted file mode 100644
index f139a3b..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_12_000020_create_helpdesk_tickets_table.php
+++ /dev/null
@@ -1,41 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    public function up(): void
-    {
-        Schema::create('helpdesk_tickets', static function (Blueprint $table): void {
-            $table->id();
-            $table->string('reference', 32)->unique();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
-            $table->foreignId('agent_id')->nullable()->constrained('users')->nullOnDelete();
-            $table->foreignId('status_id')->constrained('helpdesk_statuses')->restrictOnDelete();
-            $table->foreignId('priority_id')->constrained('helpdesk_priorities')->restrictOnDelete();
-            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
-            $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
-            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
-            $table->string('subject', 200);
-            $table->longText('body');
-            $table->timestamp('due_at')->nullable();
-            $table->timestamp('completed_at')->nullable();
-            $table->timestamp('last_activity_at')->nullable();
-            $table->timestamp('archived_at')->nullable();
-            $table->softDeletes();
-            $table->timestamps();
-
-            $table->index(['company_id', 'project_id']);
-            $table->index(['team_id', 'status_id']);
-            $table->index(['status_id', 'priority_id']);
-            $table->index(['agent_id', 'completed_at']);
-            $table->index(['user_id', 'created_at']);
-            $table->index('last_activity_at');
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_12_000030_create_helpdesk_git_and_workflow_tables.php b/Modules/Helpdesk/Database/Migrations/2026_06_12_000030_create_helpdesk_git_and_workflow_tables.php
deleted file mode 100644
index 25446f2..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_12_000030_create_helpdesk_git_and_workflow_tables.php
+++ /dev/null
@@ -1,78 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    public function up(): void
-    {
-        Schema::create('helpdesk_git_repositories', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
-            $table->string('name', 160);
-            $table->string('provider', 40)->default('git');
-            $table->string('remote_url', 500);
-            $table->string('default_branch', 120)->default('main');
-            $table->string('webhook_secret', 120)->nullable();
-            $table->boolean('is_active')->default(true);
-            $table->timestamps();
-
-            $table->index(['company_id', 'project_id']);
-            $table->index(['provider', 'is_active']);
-        });
-
-        Schema::create('helpdesk_git_commits', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('repository_id')->constrained('helpdesk_git_repositories')->cascadeOnDelete();
-            $table->foreignId('ticket_id')->nullable()->constrained('helpdesk_tickets')->nullOnDelete();
-            $table->string('hash', 80);
-            $table->string('short_hash', 16);
-            $table->string('branch', 120)->nullable();
-            $table->string('author_name', 160)->nullable();
-            $table->string('author_email', 190)->nullable();
-            $table->text('message');
-            $table->string('url', 500)->nullable();
-            $table->timestamp('committed_at')->nullable();
-            $table->timestamps();
-
-            $table->unique(['repository_id', 'hash']);
-            $table->index(['ticket_id', 'committed_at']);
-        });
-
-        Schema::create('helpdesk_workflow_templates', static function (Blueprint $table): void {
-            $table->id();
-            $table->string('name', 160);
-            $table->string('event', 80);
-            $table->string('subject', 220);
-            $table->longText('html_body');
-            $table->longText('text_body')->nullable();
-            $table->string('to_role', 40)->default('requester');
-            $table->string('cc', 500)->nullable();
-            $table->string('bcc', 500)->nullable();
-            $table->boolean('is_active')->default(true);
-            $table->timestamps();
-
-            $table->index(['event', 'is_active']);
-        });
-
-        Schema::create('helpdesk_workflow_logs', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('template_id')->nullable()->constrained('helpdesk_workflow_templates')->nullOnDelete();
-            $table->foreignId('ticket_id')->nullable()->constrained('helpdesk_tickets')->nullOnDelete();
-            $table->string('event', 80);
-            $table->string('recipient', 190)->nullable();
-            $table->string('subject', 220)->nullable();
-            $table->string('status', 40)->default('pending');
-            $table->text('error')->nullable();
-            $table->timestamps();
-
-            $table->index(['ticket_id', 'event']);
-            $table->index(['status', 'created_at']);
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_12_000040_create_helpdesk_comments_and_attachments_tables.php b/Modules/Helpdesk/Database/Migrations/2026_06_12_000040_create_helpdesk_comments_and_attachments_tables.php
deleted file mode 100644
index 14ef789..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_12_000040_create_helpdesk_comments_and_attachments_tables.php
+++ /dev/null
@@ -1,40 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    public function up(): void
-    {
-        Schema::create('helpdesk_comments', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
-            $table->foreignId('parent_id')->nullable()->constrained('helpdesk_comments')->cascadeOnDelete();
-            $table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
-            $table->longText('body');
-            $table->boolean('is_internal')->default(false);
-            $table->timestamps();
-
-            $table->index(['ticket_id', 'parent_id', 'created_at']);
-        });
-
-        Schema::create('helpdesk_attachments', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
-            $table->foreignId('comment_id')->nullable()->constrained('helpdesk_comments')->cascadeOnDelete();
-            $table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
-            $table->string('disk', 80);
-            $table->string('path', 500);
-            $table->string('original_name', 255);
-            $table->string('mime_type', 160)->nullable();
-            $table->unsignedBigInteger('size')->default(0);
-            $table->timestamps();
-
-            $table->index(['ticket_id', 'comment_id', 'created_at']);
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_12_000050_create_helpdesk_category_user_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_12_000050_create_helpdesk_category_user_table.php
deleted file mode 100644
index e95e1de..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_12_000050_create_helpdesk_category_user_table.php
+++ /dev/null
@@ -1,21 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    public function up(): void
-    {
-        Schema::create('helpdesk_category_user', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('category_id')->constrained('helpdesk_categories')->cascadeOnDelete();
-            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
-            $table->timestamps();
-            $table->unique(['category_id', 'user_id']);
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_12_130000_create_helpdesk_kanban_boards_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_12_130000_create_helpdesk_kanban_boards_table.php
deleted file mode 100644
index 974dd98..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_12_130000_create_helpdesk_kanban_boards_table.php
+++ /dev/null
@@ -1,39 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Run the migrations.
-     */
-    public function up(): void
-    {
-        if (! Schema::hasTable('helpdesk_kanban_boards')) {
-            Schema::create('helpdesk_kanban_boards', function (Blueprint $table): void {
-                $table->id();
-                $table->string('name');
-                $table->string('slug')->unique();
-                $table->text('description')->nullable();
-                $table->boolean('is_default')->default(false);
-                $table->unsignedInteger('sort_order')->default(0);
-                $table->timestamps();
-                $table->softDeletes();
-
-                $table->index(['is_default', 'sort_order']);
-            });
-        }
-    }
-
-    /**
-     * Reverse the migrations.
-     */
-    public function down(): void
-    {
-        Schema::dropIfExists('helpdesk_kanban_boards');
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_12_130010_create_helpdesk_kanban_board_statuses_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_12_130010_create_helpdesk_kanban_board_statuses_table.php
deleted file mode 100644
index 4146c1c..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_12_130010_create_helpdesk_kanban_board_statuses_table.php
+++ /dev/null
@@ -1,31 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    public function up(): void
-    {
-        if (! Schema::hasTable('helpdesk_kanban_board_statuses')) {
-            Schema::create('helpdesk_kanban_board_statuses', function (Blueprint $table): void {
-                $table->id();
-                $table->foreignId('board_id')->constrained('helpdesk_kanban_boards')->cascadeOnDelete();
-                $table->foreignId('status_id')->constrained('helpdesk_statuses')->cascadeOnDelete();
-                $table->unsignedInteger('sort_order')->default(0);
-                $table->timestamps();
-
-                $table->unique(['board_id', 'status_id']);
-                $table->index(['board_id', 'sort_order']);
-            });
-        }
-    }
-
-    public function down(): void
-    {
-        Schema::dropIfExists('helpdesk_kanban_board_statuses');
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_15_000100_add_redmineup_inspired_helpdesk_features.php b/Modules/Helpdesk/Database/Migrations/2026_06_15_000100_add_redmineup_inspired_helpdesk_features.php
deleted file mode 100644
index 2bed065..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_15_000100_add_redmineup_inspired_helpdesk_features.php
+++ /dev/null
@@ -1,205 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    public function up(): void
-    {
-        Schema::create('helpdesk_products', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->string('name', 160);
-            $table->string('slug', 180);
-            $table->string('type', 60)->default('service');
-            $table->string('version', 80)->nullable();
-            $table->string('release_channel', 80)->nullable();
-            $table->text('description')->nullable();
-            $table->boolean('is_active')->default(true);
-            $table->timestamps();
-            $table->unique(['company_id', 'slug']);
-        });
-
-        Schema::create('helpdesk_sla_policies', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->foreignId('priority_id')->nullable()->constrained('helpdesk_priorities')->nullOnDelete();
-            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
-            $table->string('name', 160);
-            $table->string('slug', 180);
-            $table->unsignedInteger('first_response_minutes')->default(240);
-            $table->unsignedInteger('resolution_minutes')->default(2880);
-            $table->boolean('business_hours_only')->default(false);
-            $table->boolean('is_default')->default(false);
-            $table->boolean('is_active')->default(true);
-            $table->timestamps();
-            $table->unique(['company_id', 'slug']);
-            $table->index(['priority_id', 'category_id', 'is_active']);
-        });
-
-        Schema::table('helpdesk_tickets', static function (Blueprint $table): void {
-            if (! Schema::hasColumn('helpdesk_tickets', 'sla_policy_id')) {
-                $table->foreignId('sla_policy_id')->nullable()->after('team_id')->constrained('helpdesk_sla_policies')->nullOnDelete();
-            }
-            if (! Schema::hasColumn('helpdesk_tickets', 'product_id')) {
-                $table->foreignId('product_id')->nullable()->after('project_id')->constrained('helpdesk_products')->nullOnDelete();
-            }
-            if (! Schema::hasColumn('helpdesk_tickets', 'first_response_at')) {
-                $table->timestamp('first_response_at')->nullable()->after('due_at');
-            }
-            if (! Schema::hasColumn('helpdesk_tickets', 'sla_first_response_due_at')) {
-                $table->timestamp('sla_first_response_due_at')->nullable()->after('first_response_at');
-            }
-            if (! Schema::hasColumn('helpdesk_tickets', 'sla_resolution_due_at')) {
-                $table->timestamp('sla_resolution_due_at')->nullable()->after('sla_first_response_due_at');
-            }
-            if (! Schema::hasColumn('helpdesk_tickets', 'sla_first_response_breached_at')) {
-                $table->timestamp('sla_first_response_breached_at')->nullable()->after('sla_resolution_due_at');
-            }
-            if (! Schema::hasColumn('helpdesk_tickets', 'sla_resolution_breached_at')) {
-                $table->timestamp('sla_resolution_breached_at')->nullable()->after('sla_first_response_breached_at');
-            }
-            if (! Schema::hasColumn('helpdesk_tickets', 'public_replies_count')) {
-                $table->unsignedInteger('public_replies_count')->default(0)->after('sla_resolution_breached_at');
-            }
-            if (! Schema::hasColumn('helpdesk_tickets', 'time_spent_minutes')) {
-                $table->unsignedInteger('time_spent_minutes')->default(0)->after('public_replies_count');
-            }
-
-            $table->index(['sla_policy_id', 'sla_resolution_due_at'], 'helpdesk_tickets_sla_policy_due_idx');
-            $table->index(['product_id', 'completed_at'], 'helpdesk_tickets_product_closed_idx');
-        });
-
-        Schema::table('helpdesk_workflow_logs', static function (Blueprint $table): void {
-            if (! Schema::hasColumn('helpdesk_workflow_logs', 'tracking_token')) {
-                $table->string('tracking_token', 64)->nullable()->unique()->after('status');
-            }
-            if (! Schema::hasColumn('helpdesk_workflow_logs', 'first_opened_at')) {
-                $table->timestamp('first_opened_at')->nullable()->after('tracking_token');
-            }
-            if (! Schema::hasColumn('helpdesk_workflow_logs', 'last_opened_at')) {
-                $table->timestamp('last_opened_at')->nullable()->after('first_opened_at');
-            }
-            if (! Schema::hasColumn('helpdesk_workflow_logs', 'opened_count')) {
-                $table->unsignedInteger('opened_count')->default(0)->after('last_opened_at');
-            }
-        });
-
-        Schema::create('helpdesk_canned_responses', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
-            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
-            $table->string('name', 160);
-            $table->string('slug', 180);
-            $table->string('visibility', 40)->default('agents');
-            $table->string('subject', 220)->nullable();
-            $table->longText('body');
-            $table->boolean('is_active')->default(true);
-            $table->unsignedInteger('sort_order')->default(0);
-            $table->timestamps();
-            $table->unique(['company_id', 'slug']);
-            $table->index(['category_id', 'team_id', 'is_active']);
-        });
-
-        Schema::create('helpdesk_automation_rules', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->string('name', 160);
-            $table->string('slug', 180);
-            $table->string('match_sender', 190)->nullable();
-            $table->string('match_subject', 220)->nullable();
-            $table->string('match_mailbox', 190)->nullable();
-            $table->foreignId('match_category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
-            $table->foreignId('set_priority_id')->nullable()->constrained('helpdesk_priorities')->nullOnDelete();
-            $table->foreignId('set_category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
-            $table->foreignId('set_team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
-            $table->foreignId('set_project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
-            $table->foreignId('set_status_id')->nullable()->constrained('helpdesk_statuses')->nullOnDelete();
-            $table->foreignId('set_agent_id')->nullable()->constrained('users')->nullOnDelete();
-            $table->boolean('is_active')->default(true);
-            $table->unsignedInteger('sort_order')->default(0);
-            $table->timestamps();
-            $table->unique(['company_id', 'slug']);
-            $table->index(['is_active', 'sort_order']);
-        });
-
-        Schema::create('helpdesk_ticket_sla_events', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
-            $table->foreignId('sla_policy_id')->nullable()->constrained('helpdesk_sla_policies')->nullOnDelete();
-            $table->string('event', 80);
-            $table->timestamp('due_at')->nullable();
-            $table->timestamp('occurred_at')->nullable();
-            $table->boolean('breached')->default(false);
-            $table->json('meta')->nullable();
-            $table->timestamps();
-            $table->index(['ticket_id', 'event']);
-            $table->index(['breached', 'due_at']);
-        });
-
-        Schema::create('helpdesk_ticket_ratings', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
-            $table->foreignId('agent_id')->nullable()->constrained('users')->nullOnDelete();
-            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
-            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
-            $table->unsignedTinyInteger('rating');
-            $table->string('token', 80)->unique();
-            $table->text('comment')->nullable();
-            $table->timestamp('rated_at')->nullable();
-            $table->timestamps();
-            $table->index(['agent_id', 'rating']);
-            $table->index(['team_id', 'category_id']);
-        });
-
-        Schema::create('helpdesk_tags', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->string('name', 80);
-            $table->string('slug', 100);
-            $table->string('color', 30)->default('zinc');
-            $table->timestamps();
-            $table->unique(['company_id', 'slug']);
-        });
-
-        Schema::create('helpdesk_ticket_tag', static function (Blueprint $table): void {
-            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
-            $table->foreignId('tag_id')->constrained('helpdesk_tags')->cascadeOnDelete();
-            $table->primary(['ticket_id', 'tag_id']);
-        });
-
-        Schema::create('helpdesk_checklist_templates', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
-            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
-            $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
-            $table->string('name', 160);
-            $table->string('slug', 180);
-            $table->json('items');
-            $table->boolean('is_active')->default(true);
-            $table->timestamps();
-            $table->unique(['company_id', 'slug']);
-            $table->index(['category_id', 'project_id', 'is_active']);
-        });
-
-        Schema::create('helpdesk_checklist_items', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
-            $table->foreignId('template_id')->nullable()->constrained('helpdesk_checklist_templates')->nullOnDelete();
-            $table->string('title', 220);
-            $table->text('description')->nullable();
-            $table->boolean('is_completed')->default(false);
-            $table->foreignId('completed_by')->nullable()->constrained('users')->nullOnDelete();
-            $table->timestamp('completed_at')->nullable();
-            $table->unsignedInteger('sort_order')->default(0);
-            $table->timestamps();
-            $table->index(['ticket_id', 'is_completed']);
-        });
-
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_15_000200_add_helpdesk_git_webhook_ingestion.php b/Modules/Helpdesk/Database/Migrations/2026_06_15_000200_add_helpdesk_git_webhook_ingestion.php
deleted file mode 100644
index 49c06d9..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_15_000200_add_helpdesk_git_webhook_ingestion.php
+++ /dev/null
@@ -1,39 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Add auditable Git webhook ingestion support.
-     */
-    public function up(): void
-    {
-        if (Schema::hasTable('helpdesk_git_webhook_logs')) {
-            return;
-        }
-
-        Schema::create('helpdesk_git_webhook_logs', static function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('repository_id')->constrained('helpdesk_git_repositories')->cascadeOnDelete();
-            $table->string('provider', 40);
-            $table->string('delivery_id', 190)->nullable();
-            $table->string('event', 120)->nullable();
-            $table->string('status', 40)->default('accepted');
-            $table->string('message', 500)->nullable();
-            $table->unsignedInteger('commit_count')->default(0);
-            $table->unsignedInteger('linked_count')->default(0);
-            $table->unsignedInteger('ignored_count')->default(0);
-            $table->json('payload')->nullable();
-            $table->timestamp('received_at')->nullable();
-            $table->timestamps();
-
-            $table->index(['repository_id', 'status', 'received_at']);
-            $table->index(['provider', 'event']);
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_15_143824_default_flags_to_helpdesk_lookup_tables.php b/Modules/Helpdesk/Database/Migrations/2026_06_15_143824_default_flags_to_helpdesk_lookup_tables.php
deleted file mode 100644
index fa90d1a..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_15_143824_default_flags_to_helpdesk_lookup_tables.php
+++ /dev/null
@@ -1,48 +0,0 @@
-<?php
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Run the migrations.
-     */
-    public function up(): void
-    {
-        foreach ([
-            'helpdesk_statuses',
-            'helpdesk_priorities',
-            'helpdesk_categories',
-            'helpdesk_projects',
-            'helpdesk_teams',
-        ] as $table) {
-            if (! Schema::hasColumn($table, 'is_default')) {
-                Schema::table($table, function (Blueprint $table): void {
-                    $table->boolean('is_default')->default(false);
-                });
-            }
-        }
-    }
-
-    /**
-     * Reverse the migrations.
-     */
-    public function down(): void
-    {
-        foreach ([
-            'helpdesk_statuses',
-            'helpdesk_priorities',
-            'helpdesk_categories',
-            'helpdesk_projects',
-            'helpdesk_teams',
-        ] as $tableName) {
-            if (Schema::hasColumn($tableName, 'is_default')) {
-                Schema::table($tableName, function (Blueprint $table): void {
-                    $table->dropColumn('is_default');
-                });
-            }
-        }
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_15_144126_add_default_helpdesk_flag_to_companies_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_15_144126_add_default_helpdesk_flag_to_companies_table.php
deleted file mode 100644
index d7a10cb..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_15_144126_add_default_helpdesk_flag_to_companies_table.php
+++ /dev/null
@@ -1,34 +0,0 @@
-<?php
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Run the migrations.
-     */
-    public function up(): void
-    {
-        if (! Schema::hasColumn('companies', 'is_default_helpdesk_company')) {
-            Schema::table('companies', function (Blueprint $table): void {
-                $table->boolean('is_default_helpdesk_company')
-                    ->default(false)
-                    ->after('is_system_company');
-            });
-        }
-    }
-
-    /**
-     * Reverse the migrations.
-     */
-    public function down(): void
-    {
-        if (Schema::hasColumn('companies', 'is_default_helpdesk_company')) {
-            Schema::table('companies', function (Blueprint $table): void {
-                $table->dropColumn('is_default_helpdesk_company');
-            });
-        }
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_15_151500_add_helpdesk_status_default_and_harden_defaults.php b/Modules/Helpdesk/Database/Migrations/2026_06_15_151500_add_helpdesk_status_default_and_harden_defaults.php
deleted file mode 100644
index 8e76ecc..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_15_151500_add_helpdesk_status_default_and_harden_defaults.php
+++ /dev/null
@@ -1,50 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Run the migrations.
-     */
-    public function up(): void
-    {
-        foreach ([
-            'helpdesk_statuses',
-            'helpdesk_priorities',
-            'helpdesk_categories',
-            'helpdesk_projects',
-            'helpdesk_teams',
-        ] as $tableName) {
-            if (Schema::hasTable($tableName) && ! Schema::hasColumn($tableName, 'is_default')) {
-                Schema::table($tableName, static function (Blueprint $table): void {
-                    $table->boolean('is_default')->default(false);
-                });
-            }
-        }
-    }
-
-    /**
-     * Reverse the migrations.
-     */
-    public function down(): void
-    {
-        foreach ([
-            'helpdesk_statuses',
-            'helpdesk_priorities',
-            'helpdesk_categories',
-            'helpdesk_projects',
-            'helpdesk_teams',
-        ] as $tableName) {
-            if (Schema::hasTable($tableName) && Schema::hasColumn($tableName, 'is_default')) {
-                Schema::table($tableName, static function (Blueprint $table): void {
-                    $table->dropColumn('is_default');
-                });
-            }
-        }
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_16_090000_add_single_board_assignment_and_owner_to_helpdesk.php b/Modules/Helpdesk/Database/Migrations/2026_06_16_090000_add_single_board_assignment_and_owner_to_helpdesk.php
deleted file mode 100644
index a79892f..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_16_090000_add_single_board_assignment_and_owner_to_helpdesk.php
+++ /dev/null
@@ -1,76 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Add single-board ticket assignment and board ownership.
-     */
-    public function up(): void
-    {
-        if (Schema::hasTable('helpdesk_kanban_boards') && ! Schema::hasColumn('helpdesk_kanban_boards', 'owner_id')) {
-            Schema::table('helpdesk_kanban_boards', static function (Blueprint $table): void {
-                $table->foreignId('owner_id')
-                    ->nullable()
-                    ->after('description')
-                    ->constrained('users')
-                    ->nullOnDelete();
-
-                $table->index('owner_id');
-            });
-        }
-
-        if (Schema::hasTable('helpdesk_tickets') && ! Schema::hasColumn('helpdesk_tickets', 'board_id')) {
-            Schema::table('helpdesk_tickets', static function (Blueprint $table): void {
-                $table->foreignId('board_id')
-                    ->nullable()
-                    ->after('status_id')
-                    ->constrained('helpdesk_kanban_boards')
-                    ->nullOnDelete();
-
-                $table->index(['board_id', 'status_id']);
-            });
-        }
-
-        if (Schema::hasTable('helpdesk_tickets') && Schema::hasTable('helpdesk_kanban_boards') && Schema::hasColumn('helpdesk_tickets', 'board_id')) {
-            $defaultBoardId = DB::table('helpdesk_kanban_boards')
-                ->where('is_default', true)
-                ->orderBy('sort_order')
-                ->value('id') ?: DB::table('helpdesk_kanban_boards')->orderBy('sort_order')->value('id');
-
-            if ($defaultBoardId !== null) {
-                DB::table('helpdesk_tickets')
-                    ->whereNull('board_id')
-                    ->update(['board_id' => $defaultBoardId]);
-            }
-        }
-    }
-
-    /**
-     * Reverse the migration.
-     */
-    public function down(): void
-    {
-        if (Schema::hasTable('helpdesk_tickets') && Schema::hasColumn('helpdesk_tickets', 'board_id')) {
-            Schema::table('helpdesk_tickets', static function (Blueprint $table): void {
-                $table->dropForeign(['board_id']);
-                $table->dropIndex(['board_id', 'status_id']);
-                $table->dropColumn('board_id');
-            });
-        }
-
-        if (Schema::hasTable('helpdesk_kanban_boards') && Schema::hasColumn('helpdesk_kanban_boards', 'owner_id')) {
-            Schema::table('helpdesk_kanban_boards', static function (Blueprint $table): void {
-                $table->dropForeign(['owner_id']);
-                $table->dropIndex(['owner_id']);
-                $table->dropColumn('owner_id');
-            });
-        }
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_16_093000_backfill_helpdesk_ticket_board_assignments.php b/Modules/Helpdesk/Database/Migrations/2026_06_16_093000_backfill_helpdesk_ticket_board_assignments.php
deleted file mode 100644
index d2c3d6b..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_16_093000_backfill_helpdesk_ticket_board_assignments.php
+++ /dev/null
@@ -1,60 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Ensure existing tickets have one concrete Kanban board assignment.
-     */
-    public function up(): void
-    {
-        if (! Schema::hasTable('helpdesk_tickets') || ! Schema::hasColumn('helpdesk_tickets', 'board_id')) {
-            return;
-        }
-
-        if (! Schema::hasTable('helpdesk_kanban_boards')) {
-            return;
-        }
-
-        $defaultBoardId = DB::table('helpdesk_kanban_boards')
-            ->where('is_default', true)
-            ->orderBy('sort_order')
-            ->value('id') ?: DB::table('helpdesk_kanban_boards')->orderBy('sort_order')->value('id');
-
-        if ($defaultBoardId === null) {
-            return;
-        }
-
-        DB::table('helpdesk_tickets')
-            ->whereNull('board_id')
-            ->update([
-                'board_id' => $defaultBoardId,
-                'updated_at' => now(),
-            ]);
-
-        DB::table('helpdesk_tickets')
-            ->whereNotNull('board_id')
-            ->whereNotExists(function ($query): void {
-                $query->selectRaw('1')
-                    ->from('helpdesk_kanban_boards')
-                    ->whereColumn('helpdesk_kanban_boards.id', 'helpdesk_tickets.board_id');
-            })
-            ->update([
-                'board_id' => $defaultBoardId,
-                'updated_at' => now(),
-            ]);
-    }
-
-    /**
-     * This data repair is intentionally not reversed.
-     */
-    public function down(): void
-    {
-        // No-op: do not remove repaired board ownership from existing tickets.
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_16_094500_backfill_kanban_board_status_columns.php b/Modules/Helpdesk/Database/Migrations/2026_06_16_094500_backfill_kanban_board_status_columns.php
deleted file mode 100644
index c3c7d96..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_16_094500_backfill_kanban_board_status_columns.php
+++ /dev/null
@@ -1,65 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Backfill status columns for every Kanban board that currently has no columns.
-     */
-    public function up(): void
-    {
-        if (! Schema::hasTable('helpdesk_kanban_boards')
-            || ! Schema::hasTable('helpdesk_kanban_board_statuses')
-            || ! Schema::hasTable('helpdesk_statuses')) {
-            return;
-        }
-
-        $statuses = DB::table('helpdesk_statuses')
-            ->orderBy('sort_order')
-            ->orderBy('name')
-            ->get(['id']);
-
-        if ($statuses->isEmpty()) {
-            return;
-        }
-
-        $boards = DB::table('helpdesk_kanban_boards')
-            ->orderBy('sort_order')
-            ->orderBy('name')
-            ->get(['id']);
-
-        foreach ($boards as $board) {
-            $hasColumns = DB::table('helpdesk_kanban_board_statuses')
-                ->where('board_id', $board->id)
-                ->exists();
-
-            if ($hasColumns) {
-                continue;
-            }
-
-            foreach ($statuses as $index => $status) {
-                DB::table('helpdesk_kanban_board_statuses')->updateOrInsert(
-                    ['board_id' => $board->id, 'status_id' => $status->id],
-                    [
-                        'sort_order' => ($index + 1) * 10,
-                        'created_at' => now(),
-                        'updated_at' => now(),
-                    ],
-                );
-            }
-        }
-    }
-
-    /**
-     * The migration only repairs missing board columns and is intentionally not destructive.
-     */
-    public function down(): void
-    {
-        // No-op. Do not remove configured board columns.
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_17_084500_add_lotus_replication_fields_to_helpdesk_comments.php b/Modules/Helpdesk/Database/Migrations/2026_06_17_084500_add_lotus_replication_fields_to_helpdesk_comments.php
deleted file mode 100644
index e8b930d..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_17_084500_add_lotus_replication_fields_to_helpdesk_comments.php
+++ /dev/null
@@ -1,132 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Str;
-use Modules\Helpdesk\Models\Comment;
-
-return new class extends Migration
-{
-    public function up(): void
-    {
-        Schema::table('helpdesk_comments', static function (Blueprint $table): void {
-            if (! Schema::hasColumn('helpdesk_comments', 'guid')) {
-                $table->uuid('guid')->nullable()->after('id');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'unid')) {
-                $table->string('unid', 64)->nullable()->after('guid');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'replica_id')) {
-                $table->string('replica_id', 64)->nullable()->after('unid');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'parent_unid')) {
-                $table->string('parent_unid', 64)->nullable()->after('parent_id');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'root_unid')) {
-                $table->string('root_unid', 64)->nullable()->after('parent_unid');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'originator_id')) {
-                $table->string('originator_id', 96)->nullable()->after('root_unid');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'sync_sequence')) {
-                $table->unsignedBigInteger('sync_sequence')->default(1)->after('originator_id');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'sync_hash')) {
-                $table->string('sync_hash', 128)->nullable()->after('sync_sequence');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'source_system')) {
-                $table->string('source_system', 80)->default('wms-helpdesk')->after('sync_hash');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'source_record_id')) {
-                $table->string('source_record_id', 120)->nullable()->after('source_system');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'body_text')) {
-                $table->text('body_text')->nullable()->after('body');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'replicated_at')) {
-                $table->timestamp('replicated_at')->nullable()->after('updated_at');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'synced_at')) {
-                $table->timestamp('synced_at')->nullable()->after('replicated_at');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'tombstoned_at')) {
-                $table->timestamp('tombstoned_at')->nullable()->after('synced_at');
-            }
-        });
-
-        Comment::query()->orderBy('id')->chunkById(100, static function ($comments): void {
-            foreach ($comments as $comment) {
-                $guid = $comment->guid ?: (string) Str::uuid();
-                $unid = $comment->unid ?: strtoupper(hash('sha256', $guid . '|' . $comment->ticket_id . '|' . $comment->id));
-                $parent = $comment->parent_id ? Comment::query()->find($comment->parent_id) : null;
-                $parentUnid = $parent?->unid;
-                $rootUnid = $parent?->root_unid ?: $parentUnid ?: $unid;
-
-                DB::table('helpdesk_comments')
-                    ->where('id', $comment->id)
-                    ->update([
-                        'guid' => $guid,
-                        'unid' => $unid,
-                        'parent_unid' => $parentUnid,
-                        'root_unid' => $rootUnid,
-                        'originator_id' => $comment->originator_id ?: $unid . ':1',
-                        'sync_sequence' => $comment->sync_sequence ?: 1,
-                        'sync_hash' => hash('sha256', (string) $comment->body),
-                        'body_text' => trim(strip_tags((string) $comment->body)),
-                        'source_system' => $comment->source_system ?: 'wms-helpdesk',
-                    ]);
-            }
-        });
-
-        Schema::table('helpdesk_comments', static function (Blueprint $table): void {
-            $table->unique('guid', 'helpdesk_comments_guid_unique');
-            $table->unique('unid', 'helpdesk_comments_unid_unique');
-            $table->index(['ticket_id', 'root_unid', 'parent_unid'], 'helpdesk_comments_lotus_thread_index');
-            $table->index(['ticket_id', 'is_internal', 'created_at'], 'helpdesk_comments_visibility_index');
-        });
-    }
-
-    public function down(): void
-    {
-        Schema::table('helpdesk_comments', static function (Blueprint $table): void {
-            $table->dropUnique('helpdesk_comments_guid_unique');
-            $table->dropUnique('helpdesk_comments_unid_unique');
-            $table->dropIndex('helpdesk_comments_lotus_thread_index');
-            $table->dropIndex('helpdesk_comments_visibility_index');
-
-            $table->dropColumn([
-                'guid',
-                'unid',
-                'replica_id',
-                'parent_unid',
-                'root_unid',
-                'originator_id',
-                'sync_sequence',
-                'sync_hash',
-                'source_system',
-                'source_record_id',
-                'body_text',
-                'replicated_at',
-                'synced_at',
-                'tombstoned_at',
-            ]);
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_17_111500_add_subject_to_helpdesk_comments.php b/Modules/Helpdesk/Database/Migrations/2026_06_17_111500_add_subject_to_helpdesk_comments.php
deleted file mode 100644
index c1153dc..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_17_111500_add_subject_to_helpdesk_comments.php
+++ /dev/null
@@ -1,53 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Str;
-
-return new class extends Migration
-{
-    public function up(): void
-    {
-        Schema::table('helpdesk_comments', static function (Blueprint $table): void {
-            if (! Schema::hasColumn('helpdesk_comments', 'subject')) {
-                $table->string('subject', 180)->nullable()->after('user_id');
-            }
-        });
-
-        DB::table('helpdesk_comments')
-            ->whereNull('subject')
-            ->orWhere('subject', '')
-            ->orderBy('id')
-            ->select(['id', 'parent_id', 'body', 'body_text', 'is_internal'])
-            ->chunkById(100, static function ($comments): void {
-                foreach ($comments as $comment) {
-                    $plain = trim(preg_replace('/\s+/', ' ', strip_tags((string) ($comment->body_text ?: $comment->body))) ?: '');
-                    $subject = (bool) $comment->is_internal
-                        ? 'Internal note'
-                        : ((int) ($comment->parent_id ?? 0) > 0 ? 'RE: ' : '') . Str::limit($plain !== '' ? $plain : 'Response', 120, '');
-
-                    DB::table('helpdesk_comments')
-                        ->where('id', $comment->id)
-                        ->update(['subject' => $subject]);
-                }
-            });
-
-        Schema::table('helpdesk_comments', static function (Blueprint $table): void {
-            $table->index(['ticket_id', 'subject'], 'helpdesk_comments_ticket_subject_index');
-        });
-    }
-
-    public function down(): void
-    {
-        Schema::table('helpdesk_comments', static function (Blueprint $table): void {
-            if (Schema::hasColumn('helpdesk_comments', 'subject')) {
-                $table->dropIndex('helpdesk_comments_ticket_subject_index');
-                $table->dropColumn('subject');
-            }
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_17_123000_add_deletion_audit_fields_to_helpdesk_comments.php b/Modules/Helpdesk/Database/Migrations/2026_06_17_123000_add_deletion_audit_fields_to_helpdesk_comments.php
deleted file mode 100644
index 2c9a54b..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_17_123000_add_deletion_audit_fields_to_helpdesk_comments.php
+++ /dev/null
@@ -1,40 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    public function up(): void
-    {
-        Schema::table('helpdesk_comments', static function (Blueprint $table): void {
-            if (! Schema::hasColumn('helpdesk_comments', 'tombstoned_at')) {
-                $table->timestamp('tombstoned_at')->nullable()->after('synced_at');
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'deleted_by')) {
-                $table->foreignId('deleted_by')->nullable()->after('tombstoned_at')->constrained('users')->nullOnDelete();
-            }
-
-            if (! Schema::hasColumn('helpdesk_comments', 'delete_reason')) {
-                $table->string('delete_reason', 255)->nullable()->after('deleted_by');
-            }
-        });
-    }
-
-    public function down(): void
-    {
-        Schema::table('helpdesk_comments', static function (Blueprint $table): void {
-            if (Schema::hasColumn('helpdesk_comments', 'deleted_by')) {
-                $table->dropConstrainedForeignId('deleted_by');
-            }
-
-            if (Schema::hasColumn('helpdesk_comments', 'delete_reason')) {
-                $table->dropColumn('delete_reason');
-            }
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_add_timer_fields_to_helpdesk_time_logs_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_add_timer_fields_to_helpdesk_time_logs_table.php
deleted file mode 100644
index 41a2423..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_add_timer_fields_to_helpdesk_time_logs_table.php
+++ /dev/null
@@ -1,54 +0,0 @@
-<?php
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Add persistent timer fields to the existing helpdesk time log table.
-     */
-    public function up(): void
-    {
-        foreach (['helpdesk_time_logs', 'time_logs'] as $tableName) {
-            if (! Schema::hasTable($tableName)) {
-                continue;
-            }
-
-            Schema::table($tableName, function (Blueprint $table) use ($tableName): void {
-                if (! Schema::hasColumn($tableName, 'started_at')) {
-                    $table->timestamp('started_at')->nullable()->after('logged_at');
-                }
-
-                if (! Schema::hasColumn($tableName, 'ended_at')) {
-                    $table->timestamp('ended_at')->nullable()->after('started_at');
-                }
-
-                if (! Schema::hasColumn($tableName, 'duration_seconds')) {
-                    $table->unsignedInteger('duration_seconds')->default(0)->after('minutes');
-                }
-            });
-        }
-    }
-
-    /**
-     * Remove persistent timer fields from the existing helpdesk time log table.
-     */
-    public function down(): void
-    {
-        foreach (['helpdesk_time_logs', 'time_logs'] as $tableName) {
-            if (! Schema::hasTable($tableName)) {
-                continue;
-            }
-
-            Schema::table($tableName, function (Blueprint $table) use ($tableName): void {
-                foreach (['duration_seconds', 'ended_at', 'started_at'] as $column) {
-                    if (Schema::hasColumn($tableName, $column)) {
-                        $table->dropColumn($column);
-                    }
-                }
-            });
-        }
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_create_helpdesk_ticket_time_logs_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_create_helpdesk_ticket_time_logs_table.php
deleted file mode 100644
index 050dcf6..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_create_helpdesk_ticket_time_logs_table.php
+++ /dev/null
@@ -1,41 +0,0 @@
-<?php
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Run the migrations.
-     */
-    public function up(): void
-    {
-        if (Schema::hasTable('helpdesk_ticket_time_logs')) {
-            return;
-        }
-
-        Schema::create('helpdesk_ticket_time_logs', function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
-            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
-            $table->timestamp('started_at');
-            $table->timestamp('ended_at')->nullable();
-            $table->unsignedInteger('duration_seconds')->default(0);
-            $table->unsignedInteger('minutes')->default(0);
-            $table->text('description')->nullable();
-            $table->timestamps();
-
-            $table->index(['ticket_id', 'user_id', 'ended_at'], 'helpdesk_timer_active_idx');
-            $table->index(['ticket_id', 'started_at'], 'helpdesk_timer_ticket_started_idx');
-        });
-    }
-
-    /**
-     * Reverse the migrations.
-     */
-    public function down(): void
-    {
-        Schema::dropIfExists('helpdesk_ticket_time_logs');
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_create_helpdesk_time_logs_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_create_helpdesk_time_logs_table.php
deleted file mode 100644
index e193224..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_create_helpdesk_time_logs_table.php
+++ /dev/null
@@ -1,41 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Run the migrations.
-     */
-    public function up(): void
-    {
-        if (Schema::hasTable('helpdesk_time_logs')) {
-            return;
-        }
-
-        Schema::create('helpdesk_time_logs', function (Blueprint $table): void {
-            $table->id();
-            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
-            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
-            $table->unsignedInteger('minutes');
-            $table->text('description')->nullable();
-            $table->timestamp('logged_at')->useCurrent();
-            $table->timestamps();
-
-            $table->index(['ticket_id', 'logged_at']);
-            $table->index(['user_id', 'logged_at']);
-        });
-    }
-
-    /**
-     * Reverse the migrations.
-     */
-    public function down(): void
-    {
-        Schema::dropIfExists('helpdesk_time_logs');
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_22_124500_add_logged_at_to_helpdesk_ticket_time_logs_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_22_124500_add_logged_at_to_helpdesk_ticket_time_logs_table.php
deleted file mode 100644
index 75a6cb0..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_22_124500_add_logged_at_to_helpdesk_ticket_time_logs_table.php
+++ /dev/null
@@ -1,45 +0,0 @@
-<?php
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Add the logged_at timestamp used by ticket time history and timer-created entries.
-     */
-    public function up(): void
-    {
-        if (! Schema::hasTable('helpdesk_ticket_time_logs')) {
-            return;
-        }
-
-        if (Schema::hasColumn('helpdesk_ticket_time_logs', 'logged_at')) {
-            return;
-        }
-
-        Schema::table('helpdesk_ticket_time_logs', function (Blueprint $table): void {
-            $table->timestamp('logged_at')->nullable()->after('ended_at')->index();
-        });
-    }
-
-    /**
-     * Remove the logged_at timestamp if this migration is rolled back.
-     */
-    public function down(): void
-    {
-        if (! Schema::hasTable('helpdesk_ticket_time_logs')) {
-            return;
-        }
-
-        if (! Schema::hasColumn('helpdesk_ticket_time_logs', 'logged_at')) {
-            return;
-        }
-
-        Schema::table('helpdesk_ticket_time_logs', function (Blueprint $table): void {
-            $table->dropIndex(['logged_at']);
-            $table->dropColumn('logged_at');
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_22_130000_add_seconds_to_helpdesk_ticket_time_logs_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_22_130000_add_seconds_to_helpdesk_ticket_time_logs_table.php
deleted file mode 100644
index 3c2e379..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_22_130000_add_seconds_to_helpdesk_ticket_time_logs_table.php
+++ /dev/null
@@ -1,40 +0,0 @@
-<?php
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Add seconds precision to helpdesk ticket timer logs.
-     */
-    public function up(): void
-    {
-        if (! Schema::hasTable('helpdesk_ticket_time_logs')) {
-            return;
-        }
-
-        Schema::table('helpdesk_ticket_time_logs', function (Blueprint $table): void {
-            if (! Schema::hasColumn('helpdesk_ticket_time_logs', 'seconds')) {
-                $table->unsignedInteger('seconds')->default(0)->after('minutes');
-            }
-        });
-    }
-
-    /**
-     * Remove seconds precision from helpdesk ticket timer logs.
-     */
-    public function down(): void
-    {
-        if (! Schema::hasTable('helpdesk_ticket_time_logs')) {
-            return;
-        }
-
-        Schema::table('helpdesk_ticket_time_logs', function (Blueprint $table): void {
-            if (Schema::hasColumn('helpdesk_ticket_time_logs', 'seconds')) {
-                $table->dropColumn('seconds');
-            }
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_23_150000_normalise_helpdesk_lookup_colours.php b/Modules/Helpdesk/Database/Migrations/2026_06_23_150000_normalise_helpdesk_lookup_colours.php
deleted file mode 100644
index 459ff37..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_23_150000_normalise_helpdesk_lookup_colours.php
+++ /dev/null
@@ -1,68 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Normalise legacy Flux/Tailwind colour names to the approved WMS palette.
-     */
-    public function up(): void
-    {
-        foreach ($this->lookupTables() as $table) {
-            if (! Schema::hasTable($table) || ! Schema::hasColumn($table, 'color')) {
-                continue;
-            }
-
-            foreach ($this->colourMap() as $legacy => $approved) {
-                DB::table($table)->where('color', $legacy)->update(['color' => $approved]);
-            }
-        }
-    }
-
-    /**
-     * The migration is intentionally one-way because approved colours are the new baseline.
-     */
-    public function down(): void
-    {
-        // No-op: do not reintroduce legacy colour aliases.
-    }
-
-    /**
-     * @return list<string>
-     */
-    private function lookupTables(): array
-    {
-        return [
-            'helpdesk_statuses',
-            'helpdesk_priorities',
-            'helpdesk_categories',
-            'helpdesk_teams',
-            'helpdesk_projects',
-            'helpdesk_tags',
-        ];
-    }
-
-    /**
-     * @return array<string, string>
-     */
-    private function colourMap(): array
-    {
-        return [
-            'emerald' => 'green',
-            'lime' => 'green',
-            'rose' => 'red',
-            'yellow' => 'amber',
-            'orange' => 'amber',
-            'sky' => 'blue',
-            'cyan' => 'blue',
-            'violet' => 'purple',
-            'slate' => 'gray',
-            'zinc' => 'gray',
-        ];
-    }
-};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_24_000100_add_helpdesk_attachment_experience_metadata.php b/Modules/Helpdesk/Database/Migrations/2026_06_24_000100_add_helpdesk_attachment_experience_metadata.php
deleted file mode 100644
index 4f549bc..0000000
--- a/Modules/Helpdesk/Database/Migrations/2026_06_24_000100_add_helpdesk_attachment_experience_metadata.php
+++ /dev/null
@@ -1,64 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Database\Migrations\Migration;
-use Illuminate\Database\Schema\Blueprint;
-use Illuminate\Support\Facades\Schema;
-
-return new class extends Migration
-{
-    /**
-     * Add optional attachment metadata used by previews, source viewing and audit trails.
-     */
-    public function up(): void
-    {
-        Schema::table('helpdesk_attachments', static function (Blueprint $table): void {
-            if (! Schema::hasColumn('helpdesk_attachments', 'extension')) {
-                $table->string('extension', 32)->nullable()->after('original_name')->index();
-            }
-
-            if (! Schema::hasColumn('helpdesk_attachments', 'category')) {
-                $table->string('category', 32)->nullable()->after('extension')->index();
-            }
-
-            if (! Schema::hasColumn('helpdesk_attachments', 'checksum_sha256')) {
-                $table->string('checksum_sha256', 64)->nullable()->after('size')->index();
-            }
-
-            if (! Schema::hasColumn('helpdesk_attachments', 'download_count')) {
-                $table->unsignedInteger('download_count')->default(0)->after('checksum_sha256');
-            }
-
-            if (! Schema::hasColumn('helpdesk_attachments', 'last_downloaded_at')) {
-                $table->timestamp('last_downloaded_at')->nullable()->after('download_count');
-            }
-
-            if (! Schema::hasColumn('helpdesk_attachments', 'deleted_at')) {
-                $table->timestamp('deleted_at')->nullable()->after('last_downloaded_at')->index();
-            }
-
-            if (! Schema::hasColumn('helpdesk_attachments', 'deleted_by')) {
-                $table->foreignId('deleted_by')->nullable()->after('deleted_at')->constrained('users')->nullOnDelete();
-            }
-        });
-    }
-
-    /**
-     * Remove attachment experience metadata.
-     */
-    public function down(): void
-    {
-        Schema::table('helpdesk_attachments', static function (Blueprint $table): void {
-            if (Schema::hasColumn('helpdesk_attachments', 'deleted_by')) {
-                $table->dropConstrainedForeignId('deleted_by');
-            }
-
-            foreach (['deleted_at', 'last_downloaded_at', 'download_count', 'checksum_sha256', 'category', 'extension'] as $column) {
-                if (Schema::hasColumn('helpdesk_attachments', $column)) {
-                    $table->dropColumn($column);
-                }
-            }
-        });
-    }
-};
diff --git a/Modules/Helpdesk/Database/Seeders/.gitkeep b/Modules/Helpdesk/Database/Seeders/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php b/Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php
deleted file mode 100644
index 3e9f7d1..0000000
--- a/Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php
+++ /dev/null
@@ -1,277 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Database\Seeders;
-
-use Illuminate\Database\Seeder;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Str;
-use Modules\Helpdesk\Models\CannedResponse;
-use Modules\Helpdesk\Models\Category;
-use Modules\Helpdesk\Models\ChecklistTemplate;
-use Modules\Helpdesk\Models\KanbanBoard;
-use Modules\Helpdesk\Models\Priority;
-use Modules\Helpdesk\Models\Product;
-use Modules\Helpdesk\Models\Project;
-use Modules\Helpdesk\Models\SlaPolicy;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Tag;
-use Modules\Helpdesk\Models\Team;
-use Modules\Helpdesk\Models\WorkflowTemplate;
-
-final class HelpdeskDatabaseSeeder extends Seeder
-{
-    /**
-     * Seed the Helpdesk module lookup data and default workflow templates.
-     */
-    public function run(): void
-    {
-        $this->seedStatuses();
-        $this->seedPriorities();
-        $this->seedCategories();
-        $this->seedTeamsAndProjects();
-        $this->seedKanbanBoards();
-        $this->seedWorkflowTemplates();
-        $this->seedRedmineInspiredDefaults();
-    }
-
-    /**
-     * Seed ticket workflow statuses.
-     */
-    private function seedStatuses(): void
-    {
-
-        Status::query()->where('is_default', true)->update(['is_default' => false]);
-
-        foreach ([
-            ['name' => 'New', 'slug' => 'new', 'color' => 'blue', 'sort_order' => 5, 'is_closed' => false, 'is_default' => true],
-            ['name' => 'Open', 'slug' => 'open', 'color' => 'green', 'sort_order' => 10, 'is_closed' => false, 'is_default' => false],
-            ['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'indigo', 'sort_order' => 20, 'is_closed' => false, 'is_default' => false],
-            ['name' => 'Waiting Customer', 'slug' => 'waiting-customer', 'color' => 'amber', 'sort_order' => 30, 'is_closed' => false, 'is_default' => false],
-            ['name' => 'Waiting Third Party', 'slug' => 'waiting-third-party', 'color' => 'purple', 'sort_order' => 40, 'is_closed' => false, 'is_default' => false],
-            ['name' => 'Resolved', 'slug' => 'resolved', 'color' => 'green', 'sort_order' => 80, 'is_closed' => true, 'is_default' => false],
-            ['name' => 'Closed', 'slug' => 'closed', 'color' => 'gray', 'sort_order' => 90, 'is_closed' => true, 'is_default' => false],
-            ['name' => 'Cancelled', 'slug' => 'cancelled', 'color' => 'red', 'sort_order' => 100, 'is_closed' => true, 'is_default' => false],
-        ] as $row) {
-            Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
-        }
-    }
-
-    /**
-     * Seed ticket priorities.
-     */
-    private function seedPriorities(): void
-    {
-
-        Priority::query()->where('is_default', true)->update(['is_default' => false]);
-        foreach ([
-            ['name' => 'Low', 'slug' => 'low', 'color' => 'gray', 'sort_order' => 10, 'is_default' => false],
-            ['name' => 'Normal', 'slug' => 'normal', 'color' => 'blue', 'sort_order' => 20, 'is_default' => true],
-            ['name' => 'High', 'slug' => 'high', 'color' => 'amber', 'sort_order' => 30, 'is_default' => false],
-            ['name' => 'Urgent', 'slug' => 'urgent', 'color' => 'red', 'sort_order' => 40, 'is_default' => false],
-            ['name' => 'Critical', 'slug' => 'critical', 'color' => 'red', 'sort_order' => 50, 'is_default' => false],
-        ] as $row) {
-            Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
-        }
-    }
-
-    /**
-     * Seed ticket categories.
-     */
-    private function seedCategories(): void
-    {
-        Category::query()
-            ->whereNull('company_id')
-            ->where('is_default', true)
-            ->update(['is_default' => false]);
-        foreach ([
-            ['name' => 'Development', 'color' => 'indigo', 'description' => 'Software changes, enhancements and development work.', 'is_default' => true],
-            ['name' => 'Systems Deployment', 'color' => 'blue', 'description' => 'Deployment, release, infrastructure and environment requests.', 'is_default' => false],
-            ['name' => 'Concepts', 'color' => 'purple', 'description' => 'Ideas, concepts, design discussion and future improvements.', 'is_default' => false],
-            ['name' => 'Bug', 'color' => 'red', 'description' => 'Defects, regressions and incorrect behaviour.', 'is_default' => false],
-        ] as $row) {
-            Category::query()->updateOrCreate(
-                ['company_id' => null, 'slug' => Str::slug($row['name'])],
-                $row + ['company_id' => null, 'slug' => Str::slug($row['name'])],
-            );
-        }
-    }
-
-    /**
-     * Seed the default support team and a default project.
-     */
-    private function seedTeamsAndProjects(): void
-    {
-
-        Team::query()
-            ->whereNull('company_id')
-            ->where('is_default', true)
-            ->update(['is_default' => false]);
-
-        Project::query()
-            ->whereNull('company_id')
-            ->where('is_default', true)
-            ->update(['is_default' => false]);
-
-        $team = Team::query()->updateOrCreate(
-            ['company_id' => null, 'slug' => 'support'],
-            [
-                'company_id' => null,
-                'name' => 'Support',
-                'slug' => 'support',
-                'color' => 'blue',
-                'description' => 'Default support team for triage, ownership and ticket routing.',
-                'is_default' => true,
-            ],
-        );
-
-        Project::query()->updateOrCreate(
-            ['company_id' => null, 'slug' => 'support-desk'],
-            [
-                'company_id' => null,
-                'team_id' => $team->id,
-                'title' => 'Support Desk',
-                'slug' => 'support-desk',
-                'color' => 'indigo',
-                'description' => 'Default project for operational helpdesk tickets.',
-                'is_default' => true,
-            ],
-        );
-    }
-
-    /**
-     * Seed the default configurable Kanban board.
-     */
-    private function seedKanbanBoards(): void
-    {
-        KanbanBoard::query()->where('is_default', true)->update(['is_default' => false]);
-
-        $board = KanbanBoard::query()->updateOrCreate(
-            ['slug' => 'standard-support'],
-            [
-                'name' => 'Standard Support',
-                'slug' => 'standard-support',
-                'description' => 'Default Helpdesk workflow board covering new work through closure.',
-                'is_default' => true,
-                'sort_order' => 1,
-            ],
-        );
-
-        $statuses = Status::query()
-            ->whereIn('slug', ['new', 'open', 'in-progress', 'stalled', 'on-hold', 'closed'])
-            ->orderBy('sort_order')
-            ->get();
-
-        $sync = [];
-
-        foreach ($statuses as $index => $status) {
-            $sync[$status->id] = ['sort_order' => ($index + 1) * 10];
-        }
-
-        $board->statuses()->syncWithoutDetaching($sync);
-    }
-
-    /**
-     * Seed default professional workflow email templates.
-     */
-    private function seedWorkflowTemplates(): void
-    {
-        foreach ([
-            ['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been raised successfully.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
-            ['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been updated.</p><p><strong>Status:</strong> {{ ticket.status }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
-            ['name' => 'Ticket response requester notice', 'event' => 'ticket.commented', 'subject' => 'New response on ticket {{ ticket.reference }}', 'html_body' => '<p>Hello {{ requester.name }},</p><p>A new response has been added to <strong>{{ ticket.reference }}</strong>.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p>', 'to_role' => 'requester'],
-            ['name' => 'Ticket closed requester notice', 'event' => 'ticket.closed', 'subject' => 'Ticket {{ ticket.reference }} has been closed', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been closed.</p><p>Thank you for using the support desk.</p>', 'to_role' => 'requester'],
-        ] as $template) {
-            WorkflowTemplate::query()->updateOrCreate(
-                ['name' => $template['name'], 'event' => $template['event']],
-                $template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true],
-            );
-        }
-    }
-
-    /**
-     * Seed RedmineUP-inspired professional helpdesk defaults.
-     */
-    private function seedRedmineInspiredDefaults(): void
-    {
-        $medium = Priority::query()->where('slug', 'medium')->first();
-        $bug = Category::query()->where('slug', 'bug')->first();
-
-        SlaPolicy::query()->updateOrCreate(
-            ['company_id' => null, 'slug' => 'standard-support-sla'],
-            [
-                'company_id' => null,
-                'priority_id' => $medium?->id,
-                'category_id' => null,
-                'name' => 'Standard Support SLA',
-                'slug' => 'standard-support-sla',
-                'first_response_minutes' => 240,
-                'resolution_minutes' => 2880,
-                'business_hours_only' => false,
-                'is_default' => true,
-                'is_active' => true,
-            ],
-        );
-
-        CannedResponse::query()->updateOrCreate(
-            ['company_id' => null, 'slug' => 'professional-acknowledgement'],
-            [
-                'company_id' => null,
-                'category_id' => null,
-                'team_id' => null,
-                'name' => 'Professional acknowledgement',
-                'slug' => 'professional-acknowledgement',
-                'visibility' => 'agents',
-                'subject' => null,
-                'body' => '<p>Hello {{ requester.name }},</p><p>Thank you for the update on {{ ticket.reference }}. I am reviewing this now and will come back with the next action shortly.</p><p>Regards,<br>{{ agent.name }}</p>',
-                'is_active' => true,
-                'sort_order' => 10,
-            ],
-        );
-
-        ChecklistTemplate::query()->updateOrCreate(
-            ['company_id' => null, 'slug' => 'bug-triage-checklist'],
-            [
-                'company_id' => null,
-                'category_id' => $bug?->id,
-                'project_id' => null,
-                'name' => 'Bug triage checklist',
-                'slug' => 'bug-triage-checklist',
-                'items' => ['Confirm reproduction steps', 'Check recent deployment/build', 'Identify affected tenant/company', 'Record fix or workaround'],
-                'is_active' => true,
-            ],
-        );
-
-        foreach ([
-            ['name' => 'Escalated', 'slug' => 'escalated', 'color' => 'red'],
-            ['name' => 'Waiting on customer', 'slug' => 'waiting-on-customer', 'color' => 'amber'],
-        ] as $tag) {
-            Tag::query()->updateOrCreate(
-                ['company_id' => null, 'slug' => $tag['slug']],
-                $tag + ['company_id' => null],
-            );
-        }
-
-        if (Schema::hasColumn('helpdesk_tags', 'is_default')) {
-            Tag::query()
-                ->whereNull('company_id')
-                ->where('is_default', true)
-                ->update(['is_default' => false]);
-        }
-
-        Product::query()->updateOrCreate(
-            ['company_id' => null, 'slug' => 'wms-platform'],
-            [
-                'company_id' => null,
-                'name' => 'WMS Platform',
-                'slug' => 'wms-platform',
-                'type' => 'service',
-                'version' => null,
-                'release_channel' => 'core',
-                'description' => 'Default service record for WMS platform support tickets.',
-                'is_active' => true,
-            ],
-        );
-    }
-}
diff --git a/Modules/Helpdesk/Database/factories/.gitkeep b/Modules/Helpdesk/Database/factories/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Database/factories/TicketFactory.php b/Modules/Helpdesk/Database/factories/TicketFactory.php
deleted file mode 100644
index 783a0df..0000000
--- a/Modules/Helpdesk/Database/factories/TicketFactory.php
+++ /dev/null
@@ -1,162 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Database\factories;
-
-use Modules\Company\Models\Company;
-use App\Models\User;
-use Illuminate\Database\Eloquent\Factories\Factory;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Str;
-use Modules\Helpdesk\Models\Ticket;
-
-/**
- * @extends Factory<Ticket>
- */
-final class TicketFactory extends Factory
-{
-    /**
-     * The model name for the factory.
-     *
-     * @var class-string<Ticket>
-     */
-    protected $model = Ticket::class;
-
-    /**
-     * Define the model's default state.
-     *
-     * @return array<string, mixed>
-     */
-    public function definition(): array
-    {
-        $company = Company::query()->create([
-            'name' => 'Helpdesk Factory Company '.Str::random(8),
-            'slug' => 'helpdesk-factory-company-'.Str::lower(Str::random(8)),
-            'status' => 'active',
-            'timezone' => 'Europe/London',
-            'billing_email' => 'helpdesk-factory-'.Str::lower(Str::random(8)).'@example.test',
-            'is_system_company' => false,
-        ]);
-        $user = User::factory()->create([
-            'company_id' => $company->getKey(),
-        ]);
-
-        return $this->ticketPayload($company, $user);
-    }
-
-    /**
-     * Build a ticket payload using only columns that exist in the current schema.
-     *
-     * @return array<string, mixed>
-     */
-    private function ticketPayload(Company $company, User $user): array
-    {
-        $ticket = new Ticket();
-        $table = $ticket->getTable();
-
-        $data = [];
-
-        $put = static function (string $column, mixed $value) use (&$data, $table): void {
-            if (Schema::hasColumn($table, $column)) {
-                $data[$column] = $value;
-            }
-        };
-
-        $put('company_id', $company->getKey());
-        $put('user_id', $user->getKey());
-        $put('owner_id', $user->getKey());
-        $put('created_by_id', $user->getKey());
-        $put('assigned_to_id', $user->getKey());
-        $put('agent_id', $user->getKey());
-
-        $put('reference', 'HD-'.now()->format('Y').'-'.str_pad((string) $this->faker->unique()->numberBetween(1, 9999), 4, '0', STR_PAD_LEFT));
-        $put('subject', 'Factory helpdesk ticket');
-        $put('title', 'Factory helpdesk ticket');
-        $put('body', '<p>Factory helpdesk ticket body.</p>');
-        $put('details', '<p>Factory helpdesk ticket body.</p>');
-        $put('description', '<p>Factory helpdesk ticket body.</p>');
-        $put('search_text', 'factory helpdesk ticket body');
-        $put('last_activity_at', now());
-
-        $statusId = $this->lookupId(
-            'Modules\\Helpdesk\\Models\\TicketStatus',
-            ['name' => 'Open'],
-            ['slug' => 'open', 'color' => 'blue', 'is_closed' => false, 'sort_order' => 10]
-        );
-
-        $priorityId = $this->lookupId(
-            'Modules\\Helpdesk\\Models\\TicketPriority',
-            ['name' => 'Normal'],
-            ['slug' => 'normal', 'color' => 'blue', 'sort_order' => 20]
-        );
-
-        $categoryId = $this->lookupId(
-            'Modules\\Helpdesk\\Models\\TicketCategory',
-            ['name' => 'General'],
-            ['slug' => 'general', 'color' => 'blue', 'sort_order' => 10]
-        );
-
-        $teamId = $this->lookupId(
-            'Modules\\Helpdesk\\Models\\HelpdeskTeam',
-            ['name' => 'Support'],
-            ['slug' => 'support', 'color' => 'blue', 'sort_order' => 10]
-        );
-
-        $projectId = $this->lookupId(
-            'Modules\\Helpdesk\\Models\\HelpdeskProject',
-            ['name' => 'General'],
-            ['slug' => 'general', 'color' => 'blue', 'sort_order' => 10]
-        );
-
-        $put('status_id', $statusId);
-        $put('ticket_status_id', $statusId);
-        $put('priority_id', $priorityId);
-        $put('ticket_priority_id', $priorityId);
-        $put('category_id', $categoryId);
-        $put('ticket_category_id', $categoryId);
-        $put('team_id', $teamId);
-        $put('helpdesk_team_id', $teamId);
-        $put('project_id', $projectId);
-        $put('helpdesk_project_id', $projectId);
-
-        $unid = strtoupper(str_replace('-', '', (string) Str::uuid()));
-        $put('guid', (string) Str::uuid());
-        $put('uuid', (string) Str::uuid());
-        $put('unid', $unid);
-        $put('root_unid', $unid);
-        $put('sync_sequence', 1);
-        $put('source_system', 'phpunit');
-
-        return array_filter($data, static fn (mixed $value): bool => $value !== null);
-    }
-
-    /**
-     * Resolve or create a lookup row when the model exists.
-     */
-    private function lookupId(string $class, array $identity, array $attributes): ?int
-    {
-        if (! class_exists($class)) {
-            return null;
-        }
-
-        /** @var class-string<\Illuminate\Database\Eloquent\Model> $class */
-        $model = new $class();
-
-        if (! Schema::hasTable($model->getTable())) {
-            return null;
-        }
-
-        $payload = array_merge($identity, $attributes);
-
-        foreach (['slug', 'color', 'sort_order', 'is_closed'] as $column) {
-            if (array_key_exists($column, $payload) && ! Schema::hasColumn($model->getTable(), $column)) {
-                unset($payload[$column]);
-            }
-        }
-
-        $row = $class::query()->firstOrCreate($identity, $payload);
-
-        return (int) $row->getKey();
-    }
-}
diff --git a/Modules/Helpdesk/Documentation/Helpdesk_GitHub_Gitea_Integration_Guide.md b/Modules/Helpdesk/Documentation/Helpdesk_GitHub_Gitea_Integration_Guide.md
deleted file mode 100644
index 4cff573..0000000
--- a/Modules/Helpdesk/Documentation/Helpdesk_GitHub_Gitea_Integration_Guide.md
+++ /dev/null
@@ -1,225 +0,0 @@
-# Helpdesk Git Integration Guide
-
-## Gitea & GitHub Integration, Ticket Linking, Development Workflow, and Deployment Standards
-
-Version: 1.0
-Module: Helpdesk
-Platform: WMS Core
-Last Updated: June 2026
-
-## Overview
-
-The Helpdesk Git Integration allows tickets to be linked directly to commits, branches, pull requests, merges, repository activity, and deployments.
-
-### Ticket Reference Format
-
-```text
-HD-YYYY-NNNNN
-```
-
-Example:
-
-```text
-HD-2026-00012
-```
-
-## Automatic Linking Rules
-
-The integration searches for ticket references in:
-
-- Commit messages
-- Branch names
-- Pull request titles
-- Merge commits
-
-### Example Commit
-
-```text
-HD-2026-00012 Fix ticket-level Git commit display
-```
-
-### Example Branch
-
-```text
-bugfix/HD-2026-00012-fix-ticket-display
-```
-
-## GitFlow Branch Standards
-
-### Feature
-
-```text
-feature/HD-2026-00012-add-sla-dashboard
-```
-
-### Bugfix
-
-```text
-bugfix/HD-2026-00012-fix-ticket-display
-```
-
-### Hotfix
-
-```text
-hotfix/HD-2026-00012-production-fix
-```
-
-## Commit Standards
-
-Always place the ticket reference first.
-
-```text
-HD-2026-00012 Fix ticket-level Git commit display
-```
-
-## GitHub Setup
-
-### Repository
-
-```bash
-git init
-git remote add origin https://github.com/company/repository.git
-git remote -v
-```
-
-### Webhook
-
-Settings → Webhooks → Add Webhook
-
-Webhook URL:
-
-```text
-https://your-domain/helpdesk/git/github/webhook
-```
-
-Events:
-
-- Push
-- Pull Request
-- Pull Request Review
-- Release
-
-## Gitea Setup
-
-### Repository
-
-```bash
-git init
-git remote add origin http://git.vm:3000/Admin/WMS-Core.git
-git remote -v
-```
-
-### Webhook
-
-Settings → Webhooks → Add Webhook
-
-Webhook URL:
-
-```text
-https://your-domain/helpdesk/git/gitea/webhook
-```
-
-Events:
-
-- Push
-- Pull Request
-- Merge
-- Tags
-
-## Standard Workflow
-
-### Create Ticket
-
-```text
-HD-2026-00012
-```
-
-### Create Branch
-
-```bash
-git checkout develop
-git checkout -b bugfix/HD-2026-00012-fix-ticket-display
-```
-
-### Test
-
-```bash
-composer test
-```
-
-### Commit
-
-```bash
-git add .
-git commit -m "HD-2026-00012 Fix ticket-level Git commit display"
-```
-
-### Push
-
-```bash
-git push origin bugfix/HD-2026-00012-fix-ticket-display
-```
-
-### Pull Request
-
-```text
-HD-2026-00012 Fix ticket-level Git commit display
-```
-
-## Manual Linking
-
-```php
-Modules\Helpdesk\Models\GitCommit::find(7)->update([
-    'ticket_id' => 18,
-]);
-```
-
-## Troubleshooting
-
-### Verify Commits
-
-```bash
-php artisan tinker
-```
-
-```php
-Modules\Helpdesk\Models\GitCommit::count();
-```
-
-### Ticket Shows No Commits
-
-```php
-Modules\Helpdesk\Models\GitCommit
-    ::where('ticket_id', 18)
-    ->get();
-```
-
-or
-
-```php
-Modules\Helpdesk\Models\GitCommit
-    ::where('message', 'like', '%HD-2026-00012%')
-    ->get();
-```
-
-## Recommended Standard
-
-Every code change should contain:
-
-- Ticket reference in branch name
-- Ticket reference in commit message
-- Ticket reference in PR title
-
-Example:
-
-```text
-Branch:
-bugfix/HD-2026-00012-fix-ticket-display
-
-Commit:
-HD-2026-00012 Fix ticket-level Git commit display
-
-PR:
-HD-2026-00012 Fix ticket-level Git commit display
-```
-
diff --git a/Modules/Helpdesk/Helpers/.gitkeep b/Modules/Helpdesk/Helpers/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Helpers/Helper.php b/Modules/Helpdesk/Helpers/Helper.php
deleted file mode 100644
index d5ac059..0000000
--- a/Modules/Helpdesk/Helpers/Helper.php
+++ /dev/null
@@ -1,13 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-if (! function_exists('helpdesk_module_name')) {
-    /**
-     * Return the Helpdesk module name.
-     */
-    function helpdesk_module_name(): string
-    {
-        return 'Helpdesk';
-    }
-}
diff --git a/Modules/Helpdesk/Http/Controllers/.gitkeep b/Modules/Helpdesk/Http/Controllers/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Http/Controllers/AttachmentDeleteController.php b/Modules/Helpdesk/Http/Controllers/AttachmentDeleteController.php
deleted file mode 100644
index c755342..0000000
--- a/Modules/Helpdesk/Http/Controllers/AttachmentDeleteController.php
+++ /dev/null
@@ -1,36 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use Illuminate\Http\RedirectResponse;
-use Illuminate\Routing\Controller;
-use Illuminate\Support\Facades\Gate;
-use Illuminate\Support\Facades\Schema;
-use Modules\Helpdesk\Models\Attachment;
-use Modules\Helpdesk\Services\AttachmentService;
-
-final class AttachmentDeleteController extends Controller
-{
-    /**
-     * Soft-delete a Helpdesk attachment after enforcing ticket update access.
-     */
-    public function __invoke(Attachment $attachment, AttachmentService $attachments): RedirectResponse
-    {
-        $ticket = $attachment->ticket;
-        abort_if($ticket === null, 404);
-
-        Gate::authorize('update', $ticket);
-
-        if (Schema::hasColumn('helpdesk_attachments', 'deleted_at')) {
-            $attachments->softDelete($attachment, (int) auth()->id());
-        } else {
-            $attachments->delete($attachment);
-        }
-
-        return redirect()
-            ->route('helpdesk.tickets.show', $ticket)
-            ->with('ticket-attachments-deleted', 'Attachment removed.');
-    }
-}
diff --git a/Modules/Helpdesk/Http/Controllers/AttachmentDownloadController.php b/Modules/Helpdesk/Http/Controllers/AttachmentDownloadController.php
deleted file mode 100644
index b21cb4d..0000000
--- a/Modules/Helpdesk/Http/Controllers/AttachmentDownloadController.php
+++ /dev/null
@@ -1,202 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use Illuminate\Contracts\Filesystem\FileNotFoundException;
-use Illuminate\Http\RedirectResponse;
-use Illuminate\View\View;
-use Illuminate\Routing\Controller;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Gate;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Facades\Storage;
-use Modules\Helpdesk\Models\Ticket;
-use Symfony\Component\HttpFoundation\StreamedResponse;
-
-final class AttachmentDownloadController extends Controller
-{
-    /**
-     * Download a ticket attachment through Laravel storage instead of a public URL.
-     *
-     * This avoids broken public storage links and keeps ticket authorization enforced.
-     *
-     * @throws FileNotFoundException
-     */
-    public function __invoke(int $attachment): StreamedResponse|RedirectResponse
-    {
-        abort_unless(Schema::hasTable('helpdesk_attachments'), 404);
-
-        $row = DB::table('helpdesk_attachments')->where('id', $attachment)->first();
-
-        abort_if($row === null, 404);
-
-        $ticketId = $row->ticket_id ?? null;
-
-        if ($ticketId !== null) {
-            $ticket = Ticket::query()->findOrFail((int) $ticketId);
-            Gate::authorize('view', $ticket);
-        }
-
-        $disk = (string) ($row->disk ?? 'public');
-        $path = (string) ($row->path ?? $row->file_path ?? $row->stored_path ?? '');
-        $name = (string) ($row->original_name
-            ?? $row->original_filename
-            ?? $row->file_name
-            ?? $row->filename
-            ?? basename($path));
-
-        abort_if($path === '', 404);
-        abort_unless(Storage::disk($disk)->exists($path), 404);
-
-        if (Schema::hasColumn('helpdesk_attachments', 'download_count') && Schema::hasColumn('helpdesk_attachments', 'last_downloaded_at')) {
-            DB::table('helpdesk_attachments')
-                ->where('id', $attachment)
-                ->update([
-                    'download_count' => DB::raw('download_count + 1'),
-                    'last_downloaded_at' => now(),
-                ]);
-        }
-
-        return Storage::disk($disk)->download($path, $name);
-    }
-
-    /**
-     * Preview a safe Helpdesk attachment using this existing controller so optimized
-     * Composer autoload does not need a newly introduced route action class.
-     *
-     * @throws FileNotFoundException
-     */
-    public function preview(int $attachment): View|StreamedResponse|RedirectResponse
-    {
-        abort_unless(Schema::hasTable('helpdesk_attachments'), 404);
-
-        $row = DB::table('helpdesk_attachments')->where('id', $attachment)->first();
-
-        abort_if($row === null, 404);
-
-        $ticketId = $row->ticket_id ?? null;
-
-        if ($ticketId !== null) {
-            $ticket = Ticket::query()->findOrFail((int) $ticketId);
-            Gate::authorize('view', $ticket);
-        }
-
-        $disk = (string) ($row->disk ?? 'public');
-        $path = (string) ($row->path ?? $row->file_path ?? $row->stored_path ?? '');
-        $name = (string) ($row->original_name
-            ?? $row->original_filename
-            ?? $row->file_name
-            ?? $row->filename
-            ?? basename($path));
-        $mimeType = (string) ($row->mime_type ?? 'application/octet-stream');
-        $extension = strtolower((string) (($row->extension ?? null) ?: pathinfo($name, PATHINFO_EXTENSION)));
-
-        abort_if($path === '', 404);
-        abort_unless(Storage::disk($disk)->exists($path), 404);
-
-        if ($this->isSourceExtension($extension)) {
-            $contents = Storage::disk($disk)->get($path);
-
-            return view('helpdesk::attachments.source-preview', [
-                'attachment' => $row,
-                'contents' => is_string($contents) ? $contents : '',
-                'language' => $this->languageForExtension($extension),
-            ]);
-        }
-
-        abort_unless($this->isInlinePreviewable($extension, $mimeType), 404);
-
-        return Storage::disk($disk)->response($path, $name, [
-            'Content-Disposition' => 'inline; filename="' . addslashes($name) . '"',
-            'X-Content-Type-Options' => 'nosniff',
-        ]);
-    }
-
-    /**
-     * Soft-delete or remove an attachment using this existing controller class.
-     */
-    public function destroy(int $attachment): RedirectResponse
-    {
-        abort_unless(Schema::hasTable('helpdesk_attachments'), 404);
-
-        $row = DB::table('helpdesk_attachments')->where('id', $attachment)->first();
-
-        abort_if($row === null, 404);
-
-        $ticketId = $row->ticket_id ?? null;
-        abort_if($ticketId === null, 404);
-
-        $ticket = Ticket::query()->findOrFail((int) $ticketId);
-        Gate::authorize('update', $ticket);
-
-        if (Schema::hasColumn('helpdesk_attachments', 'deleted_at')) {
-            DB::table('helpdesk_attachments')
-                ->where('id', $attachment)
-                ->update(array_filter([
-                    'deleted_at' => now(),
-                    'deleted_by' => Schema::hasColumn('helpdesk_attachments', 'deleted_by') ? (int) auth()->id() : null,
-                ], static fn (mixed $value): bool => $value !== null));
-        } else {
-            Storage::disk((string) ($row->disk ?? 'public'))->delete((string) ($row->path ?? ''));
-            DB::table('helpdesk_attachments')->where('id', $attachment)->delete();
-        }
-
-        return redirect()
-            ->route('helpdesk.tickets.show', $ticket)
-            ->with('ticket-attachments-deleted', 'Attachment removed.');
-    }
-
-    /**
-     * Determine whether a file can be safely streamed inline by extension or MIME type.
-     */
-    private function isInlinePreviewable(string $extension, string $mimeType): bool
-    {
-        return in_array($extension, ['png', 'jpg', 'jpeg', 'webp', 'gif', 'pdf'], true)
-            || str_starts_with($mimeType, 'image/')
-            || $mimeType === 'application/pdf';
-    }
-
-    /**
-     * Determine whether a source/configuration file can use the read-only viewer.
-     */
-    private function isSourceExtension(string $extension): bool
-    {
-        return in_array($extension, config('helpdesk.allowed_source_extensions', [
-            'php', 'phtml', 'phps', 'js', 'jsx', 'ts', 'tsx', 'vue', 'css', 'scss', 'sass', 'less',
-            'html', 'htm', 'xml', 'json', 'yaml', 'yml', 'sql', 'sh', 'bash', 'zsh', 'ps1', 'bat', 'cmd',
-            'py', 'rb', 'go', 'rs', 'java', 'kt', 'kts', 'cs', 'cpp', 'c', 'h', 'hpp', 'swift', 'dart',
-            'rpg', 'rpgle', 'cl', 'clle', 'cbl', 'cob', 'copybook', 'inc', 'env', 'ini', 'conf', 'config', 'txt', 'log', 'md',
-        ]), true);
-    }
-
-    /**
-     * Return the source preview language key for display/highlighting.
-     */
-    private function languageForExtension(string $extension): string
-    {
-        return match ($extension) {
-            'php', 'phtml', 'phps' => 'php',
-            'js', 'jsx' => 'javascript',
-            'ts', 'tsx' => 'typescript',
-            'vue' => 'vue',
-            'css', 'scss', 'sass', 'less' => 'css',
-            'html', 'htm' => 'html',
-            'xml' => 'xml',
-            'json' => 'json',
-            'yaml', 'yml' => 'yaml',
-            'sql' => 'sql',
-            'sh', 'bash', 'zsh' => 'shell',
-            'ps1' => 'powershell',
-            'py' => 'python',
-            'java', 'kt', 'kts' => 'java',
-            'c', 'h', 'cpp', 'hpp', 'cs' => 'c-like',
-            'rpg', 'rpgle' => 'rpgle',
-            'cl', 'clle' => 'clle',
-            'cbl', 'cob', 'copybook' => 'cobol',
-            default => 'text',
-        };
-    }
-
-}
diff --git a/Modules/Helpdesk/Http/Controllers/AttachmentPreviewController.php b/Modules/Helpdesk/Http/Controllers/AttachmentPreviewController.php
deleted file mode 100644
index 02993a9..0000000
--- a/Modules/Helpdesk/Http/Controllers/AttachmentPreviewController.php
+++ /dev/null
@@ -1,50 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use Illuminate\Contracts\Filesystem\FileNotFoundException;
-use Illuminate\Http\RedirectResponse;
-use Illuminate\Routing\Controller;
-use Illuminate\Support\Facades\Gate;
-use Illuminate\Support\Facades\Storage;
-use Illuminate\View\View;
-use Modules\Helpdesk\Models\Attachment;
-use Symfony\Component\HttpFoundation\StreamedResponse;
-
-final class AttachmentPreviewController extends Controller
-{
-    /**
-     * Preview a safe Helpdesk attachment after enforcing ticket access.
-     *
-     * @throws FileNotFoundException
-     */
-    public function __invoke(Attachment $attachment): View|StreamedResponse|RedirectResponse
-    {
-        $ticket = $attachment->ticket;
-
-        if ($ticket !== null) {
-            Gate::authorize('view', $ticket);
-        }
-
-        abort_unless(Storage::disk($attachment->disk)->exists($attachment->path), 404);
-
-        if ($attachment->isSourceCode()) {
-            $contents = Storage::disk($attachment->disk)->get($attachment->path);
-
-            return view('helpdesk::attachments.source-preview', [
-                'attachment' => $attachment,
-                'contents' => is_string($contents) ? $contents : '',
-                'language' => $attachment->language(),
-            ]);
-        }
-
-        abort_unless($attachment->isPreviewableBinary(), 404);
-
-        return Storage::disk($attachment->disk)->response($attachment->path, $attachment->original_name, [
-            'Content-Disposition' => 'inline; filename="' . addslashes($attachment->original_name) . '"',
-            'X-Content-Type-Options' => 'nosniff',
-        ]);
-    }
-}
diff --git a/Modules/Helpdesk/Http/Controllers/GitWebhookController.php b/Modules/Helpdesk/Http/Controllers/GitWebhookController.php
deleted file mode 100644
index fab7f21..0000000
--- a/Modules/Helpdesk/Http/Controllers/GitWebhookController.php
+++ /dev/null
@@ -1,355 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use Illuminate\Http\JsonResponse;
-use Illuminate\Http\Request;
-use Illuminate\Support\Arr;
-use Illuminate\Support\Facades\Log;
-use Illuminate\Support\Str;
-use JsonException;
-use Modules\Helpdesk\Models\GitRepository;
-use Modules\Helpdesk\Services\GitWebhookIngestionService;
-
-final class GitWebhookController
-{
-    /**
-     * Ingest a signed Git provider webhook for a registered Helpdesk repository.
-     */
-    public function __invoke(Request $request, GitRepository $repository, GitWebhookIngestionService $service): JsonResponse
-    {
-        $provider = strtolower((string) ($repository->provider ?: 'git'));
-        $event = $this->eventName($request, $provider);
-        $deliveryId = $this->deliveryId($request, $provider);
-        $rawPayload = $request->getContent();
-
-        if (! $repository->is_active) {
-            $result = ['status' => 'rejected', 'message' => 'Repository is inactive.', 'commit_count' => 0, 'linked_count' => 0, 'ignored_count' => 1];
-            $service->logWebhook($repository, $provider, $deliveryId, $event, $result);
-
-            return response()->json($result, 403);
-        }
-
-        if (! $this->hasValidSignature($request, $repository, $provider, $rawPayload)) {
-            $result = ['status' => 'rejected', 'message' => 'Git webhook signature or token validation failed.', 'commit_count' => 0, 'linked_count' => 0, 'ignored_count' => 1];
-            $service->logWebhook($repository, $provider, $deliveryId, $event, $result);
-
-            return response()->json($result, 403);
-        }
-
-        try {
-            /** @var array<string, mixed> $payload */
-            $payload = json_decode($rawPayload, true, 512, JSON_THROW_ON_ERROR);
-        } catch (JsonException) {
-            $result = ['status' => 'rejected', 'message' => 'Invalid JSON webhook payload.', 'commit_count' => 0, 'linked_count' => 0, 'ignored_count' => 1];
-            $service->logWebhook($repository, $provider, $deliveryId, $event, $result);
-
-            return response()->json($result, 400);
-        }
-
-        $result = $service->ingest($repository, $payload, $provider, $deliveryId, $event);
-
-        return response()->json($result, 202);
-    }
-
-    /**
-     * Ingest the local Gitea webhook URL that does not include a repository id.
-     */
-    public function gitea(Request $request, GitWebhookIngestionService $service): JsonResponse
-    {
-        $provider = 'gitea';
-        $event = $this->eventName($request, $provider);
-        $deliveryId = $this->deliveryId($request, $provider);
-        $rawPayload = $request->getContent();
-
-        try {
-            /** @var array<string, mixed> $payload */
-            $payload = json_decode($rawPayload, true, 512, JSON_THROW_ON_ERROR);
-        } catch (JsonException) {
-            return response()->json([
-                'status' => 'rejected',
-                'message' => 'Invalid JSON webhook payload.',
-                'commit_count' => 0,
-                'linked_count' => 0,
-                'ignored_count' => 1,
-            ], 400);
-        }
-
-        $repository = $this->repositoryForGiteaPayload($payload);
-
-        if (! $repository instanceof GitRepository) {
-            return response()->json([
-                'status' => 'rejected',
-                'message' => 'No active Helpdesk Git repository matched the Gitea webhook payload.',
-                'commit_count' => 0,
-                'linked_count' => 0,
-                'ignored_count' => 1,
-            ], 404);
-        }
-
-        if (! $this->hasValidGiteaSecurity($request, $repository, $provider, $rawPayload)) {
-            $result = ['status' => 'rejected', 'message' => 'Git webhook signature or token validation failed.', 'commit_count' => 0, 'linked_count' => 0, 'ignored_count' => 1];
-            $service->logWebhook($repository, $provider, $deliveryId, $event, $result, $payload);
-
-            return response()->json($result, 403);
-        }
-
-        $result = $service->ingest($repository, $payload, $provider, $deliveryId, $event);
-
-        return response()->json($result, 202);
-    }
-
-    /**
-     * Validate provider-specific webhook signatures or tokens.
-     */
-    private function hasValidSignature(Request $request, GitRepository $repository, string $provider, string $rawPayload): bool
-    {
-        $secret = $this->secretForProvider($repository, $provider);
-
-        if ($secret === '') {
-            return false;
-        }
-
-        return match ($provider) {
-            'github' => $this->hasValidGitHubSignature($request, $secret, $rawPayload),
-            'gitlab' => hash_equals($secret, (string) $request->header('X-Gitlab-Token', '')),
-            'gitea' => $this->hasValidGiteaSignature($request, $secret, $rawPayload),
-            'bitbucket' => $this->hasValidBitbucketSignature($request, $secret, $rawPayload),
-            default => $this->hasValidGenericSignature($request, $secret, $rawPayload),
-        };
-    }
-
-    /**
-     * Resolve the repository webhook secret, with local Gitea env fallback support.
-     */
-    private function secretForProvider(GitRepository $repository, string $provider): string
-    {
-        $secret = trim((string) $repository->webhook_secret);
-
-        if ($secret !== '') {
-            return $secret;
-        }
-
-        return $provider === 'gitea' ? trim((string) config('services.gitea.webhook_secret', '')) : '';
-    }
-
-    /**
-     * Validate GitHub's current SHA-256 signature and legacy SHA-1 signature.
-     */
-    private function hasValidGitHubSignature(Request $request, string $secret, string $rawPayload): bool
-    {
-        $sha256Signature = (string) $request->header('X-Hub-Signature-256', '');
-        $sha1Signature = (string) $request->header('X-Hub-Signature', '');
-
-        return hash_equals('sha256=' . hash_hmac('sha256', $rawPayload, $secret), $sha256Signature)
-            || hash_equals('sha1=' . hash_hmac('sha1', $rawPayload, $secret), $sha1Signature);
-    }
-
-    /**
-     * Validate Gitea's raw SHA-256 signature and GitHub-compatible HMAC headers.
-     */
-    private function hasValidGiteaSignature(Request $request, string $secret, string $rawPayload): bool
-    {
-        $giteaSignature = (string) $request->header('X-Gitea-Signature', '');
-
-        $sha256 = hash_hmac('sha256', $rawPayload, $secret);
-        $sha1 = hash_hmac('sha1', $rawPayload, $secret);
-
-        return hash_equals($sha256, $giteaSignature)
-            || hash_equals('sha256=' . $sha256, $giteaSignature)
-            || hash_equals('sha1=' . $sha1, $giteaSignature)
-            || $this->hasValidGitHubSignature($request, $secret, $rawPayload)
-            || $this->hasValidGenericSignature($request, $secret, $rawPayload);
-    }
-
-    /**
-     * Validate Bitbucket's webhook HMAC signature.
-     */
-    private function hasValidBitbucketSignature(Request $request, string $secret, string $rawPayload): bool
-    {
-        $signature = (string) $request->header('X-Hub-Signature', '');
-
-        return hash_equals('sha256=' . hash_hmac('sha256', $rawPayload, $secret), $signature)
-            || hash_equals($secret, (string) $request->header('X-Helpdesk-Token', ''));
-    }
-
-    /**
-     * Validate a generic Git webhook using either a token header or HMAC signature.
-     */
-    private function hasValidGenericSignature(Request $request, string $secret, string $rawPayload): bool
-    {
-        $token = (string) ($request->header('X-Helpdesk-Token') ?: $request->header('X-Gitlab-Token') ?: $request->header('X-Gitea-Token'));
-        $signature = (string) ($request->header('X-Hub-Signature-256') ?: $request->header('X-Hub-Signature'));
-
-        return hash_equals($secret, $token)
-            || hash_equals('sha256=' . hash_hmac('sha256', $rawPayload, $secret), $signature)
-            || hash_equals('sha1=' . hash_hmac('sha1', $rawPayload, $secret), $signature);
-    }
-
-    /**
-     * Validate Gitea webhook security without allowing an optional Authorization
-     * header mismatch to hide otherwise valid signed push deliveries.
-     */
-    private function hasValidGiteaSecurity(Request $request, GitRepository $repository, string $provider, string $rawPayload): bool
-    {
-        if ($this->hasValidSignature($request, $repository, $provider, $rawPayload)) {
-            return true;
-        }
-
-        return $this->hasValidGiteaAuthorization($request);
-    }
-
-    /**
-     * Validate the optional Authorization header configured for the local Gitea webhook.
-     */
-    private function hasValidGiteaAuthorization(Request $request): bool
-    {
-        $expected = trim((string) config('services.gitea.webhook_authorization', ''));
-
-        if ($expected === '') {
-            return true;
-        }
-
-        $actual = trim((string) $request->header('Authorization', ''));
-
-        return hash_equals($expected, $actual)
-            || hash_equals('Basic ' . $expected, $actual)
-            || (Str::startsWith($expected, 'Basic ') && hash_equals($expected, $actual));
-    }
-
-    /**
-     * Match a Gitea webhook payload to the configured Helpdesk repository.
-     *
-     * @param array<string, mixed> $payload
-     */
-    private function repositoryForGiteaPayload(array $payload): ?GitRepository
-    {
-        $repositories = GitRepository::query()
-            ->where('is_active', true)
-            ->whereRaw('LOWER(provider) IN (?, ?)', ['gitea', 'git'])
-            ->get();
-
-        if ($repositories->isEmpty()) {
-            Log::warning('Helpdesk Gitea webhook received but no active Gitea/git repository is configured.');
-
-            return null;
-        }
-
-        $payloadValues = array_values(array_filter([
-            Arr::get($payload, 'repository.full_name'),
-            Arr::get($payload, 'repository.name'),
-            Arr::get($payload, 'repository.html_url'),
-            Arr::get($payload, 'repository.clone_url'),
-            Arr::get($payload, 'repository.ssh_url'),
-            Arr::get($payload, 'repository.url'),
-            Arr::get($payload, 'repository.owner.username') && Arr::get($payload, 'repository.name')
-                ? Arr::get($payload, 'repository.owner.username') . '/' . Arr::get($payload, 'repository.name')
-                : null,
-        ], static fn (mixed $value): bool => is_scalar($value) && trim((string) $value) !== ''));
-
-        $normalisedPayloadValues = array_values(array_filter(array_map(
-            fn (mixed $value): ?string => $this->normaliseRepositoryIdentity((string) $value),
-            $payloadValues,
-        )));
-
-        foreach ($repositories as $repository) {
-            $repositoryValues = array_filter([
-                $repository->remote_url,
-                $repository->name,
-                Str::of((string) $repository->remote_url)->afterLast(':')->beforeLast('.git')->value(),
-            ], static fn (mixed $value): bool => is_scalar($value) && trim((string) $value) !== '');
-
-            $normalisedRepositoryValues = array_values(array_filter(array_map(
-                fn (mixed $value): ?string => $this->normaliseRepositoryIdentity((string) $value),
-                $repositoryValues,
-            )));
-
-            foreach ($normalisedPayloadValues as $payloadValue) {
-                foreach ($normalisedRepositoryValues as $repositoryValue) {
-                    if ($payloadValue === $repositoryValue
-                        || str_ends_with($repositoryValue, '/' . $payloadValue)
-                        || str_ends_with($payloadValue, '/' . $repositoryValue)) {
-                        return $repository;
-                    }
-                }
-            }
-        }
-
-        if ($repositories->count() === 1) {
-            return $repositories->first();
-        }
-
-        Log::warning('Helpdesk Gitea webhook did not match any configured repository.', [
-            'payload_repository' => Arr::get($payload, 'repository.full_name') ?: Arr::get($payload, 'repository.clone_url') ?: Arr::get($payload, 'repository.html_url'),
-            'configured_repository_count' => $repositories->count(),
-        ]);
-
-        return null;
-    }
-
-    /**
-     * Normalise a repository name or URL so Gitea payloads match local settings reliably.
-     */
-    private function normaliseRepositoryIdentity(string $value): ?string
-    {
-        $value = trim($value);
-
-        if ($value === '') {
-            return null;
-        }
-
-        $value = Str::of($value)
-            ->replace('\\', '/')
-            ->replace('ssh://git@', 'ssh://')
-            ->replace('git@', '')
-            ->replace('.git', '')
-            ->lower()
-            ->value();
-
-        $path = parse_url($value, PHP_URL_PATH);
-
-        if (is_string($path) && trim($path, '/') !== '') {
-            $value = trim($path, '/');
-        } elseif (str_contains($value, ':')) {
-            $value = Str::of($value)->afterLast(':')->trim('/')->value();
-        }
-
-        $segments = array_values(array_filter(explode('/', trim($value, '/'))));
-
-        if ($segments === []) {
-            return null;
-        }
-
-        return implode('/', array_slice($segments, -2));
-    }
-
-    /**
-     * Read the event name from provider-specific headers.
-     */
-    private function eventName(Request $request, string $provider): ?string
-    {
-        return match ($provider) {
-            'github' => $request->header('X-GitHub-Event'),
-            'gitlab' => $request->header('X-Gitlab-Event'),
-            'gitea' => $request->header('X-Gitea-Event') ?: $request->header('X-Gitea-Event-Type') ?: $request->header('X-GitHub-Event'),
-            'bitbucket' => $request->header('X-Event-Key'),
-            default => $request->header('X-Helpdesk-Event') ?: $request->header('X-GitHub-Event') ?: $request->header('X-Gitlab-Event') ?: 'push',
-        };
-    }
-
-    /**
-     * Read the provider delivery/request id used for idempotent audit tracing.
-     */
-    private function deliveryId(Request $request, string $provider): ?string
-    {
-        return match ($provider) {
-            'github' => $request->header('X-GitHub-Delivery'),
-            'gitlab' => $request->header('X-Gitlab-Event-UUID') ?: $request->header('X-Request-Id'),
-            'gitea' => $request->header('X-Gitea-Delivery') ?: $request->header('X-GitHub-Delivery') ?: $request->header('X-Request-Id'),
-            'bitbucket' => $request->header('X-Request-UUID') ?: $request->header('X-Request-Id'),
-            default => $request->header('X-Helpdesk-Delivery') ?: $request->header('X-GitHub-Delivery') ?: $request->header('X-Request-Id'),
-        };
-    }
-}
diff --git a/Modules/Helpdesk/Http/Controllers/HelpdeskController.php b/Modules/Helpdesk/Http/Controllers/HelpdeskController.php
deleted file mode 100644
index 8cbefea..0000000
--- a/Modules/Helpdesk/Http/Controllers/HelpdeskController.php
+++ /dev/null
@@ -1,23 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use App\Http\Controllers\Controller;
-use Illuminate\Contracts\View\View;
-use Illuminate\Support\HtmlString;
-
-final class HelpdeskController extends Controller
-{
-    /**
-     * Display the Helpdesk module landing page inside the application shell.
-     */
-    public function __invoke(): View
-    {
-        return view('layouts.app', [
-            'title' => __('Helpdesk'),
-            'slot' => new HtmlString(view('helpdesk::index')->render()),
-        ]);
-    }
-}
diff --git a/Modules/Helpdesk/Http/Controllers/TicketAttachmentStoreController.php b/Modules/Helpdesk/Http/Controllers/TicketAttachmentStoreController.php
deleted file mode 100644
index 05ace4c..0000000
--- a/Modules/Helpdesk/Http/Controllers/TicketAttachmentStoreController.php
+++ /dev/null
@@ -1,75 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use App\Http\Controllers\Controller;
-use Illuminate\Http\RedirectResponse;
-use Illuminate\Http\Request;
-use Illuminate\Http\UploadedFile;
-use Illuminate\Support\Facades\Auth;
-use Illuminate\Support\Facades\Gate;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Services\AttachmentService;
-
-final class TicketAttachmentStoreController extends Controller
-{
-    /**
-     * Store one or more supporting files directly against an existing ticket.
-     */
-    public function __invoke(Request $request, Ticket $ticket, AttachmentService $attachments): RedirectResponse
-    {
-        Gate::authorize('update', $ticket);
-
-        $request->validate([
-            'attachments' => ['required', 'array', 'min:1'],
-            'attachments.*' => $this->attachmentFileRules(required: true),
-        ]);
-
-        $user = Auth::user();
-        abort_if($user === null, 403);
-
-        $uploadedFiles = $request->file('attachments', []);
-        $uploadedFiles = is_array($uploadedFiles) ? $uploadedFiles : [$uploadedFiles];
-        $uploadedFiles = array_values(array_filter($uploadedFiles, static fn ($file): bool => $file instanceof UploadedFile && $file->isValid()));
-
-        $attachments->storeMany($ticket, $uploadedFiles, (int) $user->id);
-
-        return redirect()
-            ->route('helpdesk.tickets.show', $ticket)
-            ->with('ticket-attachments-added', count($uploadedFiles) . ' supporting file' . (count($uploadedFiles) === 1 ? '' : 's') . ' uploaded.');
-    }
-
-    /**
-     * Return Helpdesk attachment validation rules without relying on a newly autoloaded support class.
-     *
-     * @param bool $required Whether at least one uploaded file is required.
-     * @return array<int, string>
-     */
-    private function attachmentFileRules(bool $required = false): array
-    {
-        return array_values(array_filter([
-            $required ? 'required' : null,
-            'file',
-            'max:' . (int) config('helpdesk.max_upload_kb', 10240),
-            'extensions:' . implode(',', $this->allowedAttachmentExtensions()),
-        ]));
-    }
-
-    /**
-     * Return lower-case Helpdesk attachment extensions.
-     *
-     * @return array<int, string>
-     */
-    private function allowedAttachmentExtensions(): array
-    {
-        return collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
-            ->filter(static fn (mixed $extension): bool => is_string($extension) && trim($extension) !== '')
-            ->map(static fn (string $extension): string => strtolower(ltrim(trim($extension), '.')))
-            ->unique()
-            ->values()
-            ->all();
-    }
-
-}
diff --git a/Modules/Helpdesk/Http/Controllers/TicketBoardController.php b/Modules/Helpdesk/Http/Controllers/TicketBoardController.php
deleted file mode 100644
index 965b966..0000000
--- a/Modules/Helpdesk/Http/Controllers/TicketBoardController.php
+++ /dev/null
@@ -1,105 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use App\Http\Controllers\Controller;
-use Illuminate\Http\RedirectResponse;
-use Illuminate\Http\Request;
-use Illuminate\Support\Facades\Auth;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Gate;
-use Illuminate\Validation\Rule;
-use Modules\Helpdesk\Models\KanbanBoard;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Services\WorkflowNotificationService;
-
-final class TicketBoardController extends Controller
-{
-    public function __invoke(Request $request, Ticket $ticket, WorkflowNotificationService $workflow): RedirectResponse
-    {
-        Gate::authorize('update', $ticket);
-
-        $validated = $request->validate([
-            'board_id' => ['required', 'integer', Rule::exists('helpdesk_kanban_boards', 'id')],
-            'return_to_board_id' => ['nullable', 'integer', Rule::exists('helpdesk_kanban_boards', 'id')],
-        ]);
-
-        $targetBoardId = (int) $validated['board_id'];
-
-        $targetBoard = KanbanBoard::query()
-            ->with(['statuses' => fn ($query) => $query->orderBy('helpdesk_kanban_board_statuses.sort_order')->orderBy('helpdesk_statuses.sort_order')->orderBy('helpdesk_statuses.name')])
-            ->findOrFail($targetBoardId);
-
-        if ($targetBoard->statuses->isEmpty()) {
-            $this->ensureBoardHasStatuses($targetBoardId);
-            $targetBoard->load(['statuses' => fn ($query) => $query->orderBy('helpdesk_kanban_board_statuses.sort_order')->orderBy('helpdesk_statuses.sort_order')->orderBy('helpdesk_statuses.name')]);
-        }
-
-        $fresh = DB::transaction(function () use ($ticket, $targetBoard): Ticket {
-            $lockedTicket = Ticket::query()
-                ->visibleTo(Auth::user())
-                ->lockForUpdate()
-                ->findOrFail($ticket->id);
-
-            $targetStatus = $targetBoard->statuses->firstWhere('id', (int) $lockedTicket->status_id)
-                ?: $targetBoard->statuses->first();
-
-            if ($targetStatus === null) {
-                $targetStatus = Status::query()->orderBy('sort_order')->orderBy('name')->firstOrFail();
-                $this->addStatusToBoard($targetBoard->id, $targetStatus->id);
-            }
-
-            $updates = [
-                'board_id' => $targetBoard->id,
-                'status_id' => $targetStatus->id,
-                'completed_at' => $targetStatus->is_closed ? now() : null,
-                'last_activity_at' => now(),
-            ];
-
-            if (DB::getSchemaBuilder()->hasColumn('helpdesk_tickets', 'updated_at')) {
-                $updates['updated_at'] = now();
-            }
-
-            $affected = DB::table('helpdesk_tickets')
-                ->where('id', $lockedTicket->id)
-                ->update($updates);
-
-            if ($affected < 1) {
-                throw new \RuntimeException('Ticket board update did not persist.');
-            }
-
-            return Ticket::query()
-                ->with(['status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'checklistItems', 'board'])
-                ->findOrFail($lockedTicket->id);
-        });
-
-        $workflow->dispatch($fresh, 'ticket.updated', Auth::user());
-
-        return redirect()
-            ->route('helpdesk.kanban', ['board_id' => $targetBoardId])
-            ->with('success', 'Ticket ' . $fresh->reference . ' moved to ' . $targetBoard->name . '.');
-    }
-
-    private function ensureBoardHasStatuses(int $boardId): void
-    {
-        Status::query()
-            ->orderBy('sort_order')
-            ->orderBy('name')
-            ->get(['id'])
-            ->values()
-            ->each(function (Status $status, int $index) use ($boardId): void {
-                $this->addStatusToBoard($boardId, (int) $status->id, ($index + 1) * 10);
-            });
-    }
-
-    private function addStatusToBoard(int $boardId, int $statusId, int $sortOrder = 999): void
-    {
-        DB::table('helpdesk_kanban_board_statuses')->updateOrInsert(
-            ['board_id' => $boardId, 'status_id' => $statusId],
-            ['sort_order' => $sortOrder, 'updated_at' => now(), 'created_at' => now()],
-        );
-    }
-}
diff --git a/Modules/Helpdesk/Http/Controllers/TicketCommentDeleteController.php b/Modules/Helpdesk/Http/Controllers/TicketCommentDeleteController.php
deleted file mode 100644
index 4f8f578..0000000
--- a/Modules/Helpdesk/Http/Controllers/TicketCommentDeleteController.php
+++ /dev/null
@@ -1,75 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use App\Http\Controllers\Controller;
-use Illuminate\Http\RedirectResponse;
-use Illuminate\Http\Request;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Modules\Helpdesk\Models\Comment;
-use Modules\Helpdesk\Models\Ticket;
-
-final class TicketCommentDeleteController extends Controller
-{
-    /**
-     * Tombstone a ticket response. Only MPBA/platform super administrators may delete responses.
-     */
-    public function __invoke(Request $request, Ticket $ticket, Comment $comment): RedirectResponse
-    {
-        $user = $request->user();
-
-        abort_unless($user !== null && method_exists($user, 'isMpbaPlatformAdmin') && $user->isMpbaPlatformAdmin(), 403);
-        abort_unless((int) $comment->ticket_id === (int) $ticket->id, 404);
-
-        DB::transaction(function () use ($comment, $ticket, $user): void {
-            $updates = [];
-
-            if (Schema::hasColumn('helpdesk_comments', 'tombstoned_at')) {
-                $updates['tombstoned_at'] = now();
-            }
-
-            if (Schema::hasColumn('helpdesk_comments', 'deleted_by')) {
-                $updates['deleted_by'] = (int) $user->id;
-            }
-
-            if (Schema::hasColumn('helpdesk_comments', 'delete_reason')) {
-                $updates['delete_reason'] = 'Deleted by MPBA platform administrator.';
-            }
-
-            if (Schema::hasColumn('helpdesk_comments', 'sync_sequence')) {
-                $updates['sync_sequence'] = ((int) ($comment->sync_sequence ?? 0)) + 1;
-            }
-
-            if (Schema::hasColumn('helpdesk_comments', 'sync_hash')) {
-                $updates['sync_hash'] = hash('sha256', implode('|', [
-                    (string) ($comment->guid ?? $comment->id),
-                    'deleted',
-                    now()->toISOString(),
-                ]));
-            }
-
-            if (Schema::hasColumn('helpdesk_comments', 'updated_at')) {
-                $updates['updated_at'] = now();
-            }
-
-            if ($updates !== []) {
-                DB::table('helpdesk_comments')
-                    ->where('id', $comment->id)
-                    ->update($updates);
-            } else {
-                $comment->delete();
-            }
-
-            if (Schema::hasColumn('helpdesk_tickets', 'last_activity_at')) {
-                $ticket->forceFill(['last_activity_at' => now()])->save();
-            }
-        });
-
-        return redirect()
-            ->route('helpdesk.tickets.show', $ticket)
-            ->with('ticket-comment-deleted', 'Response deleted.');
-    }
-}
diff --git a/Modules/Helpdesk/Http/Controllers/TicketCommentStoreController.php b/Modules/Helpdesk/Http/Controllers/TicketCommentStoreController.php
deleted file mode 100644
index 4026c47..0000000
--- a/Modules/Helpdesk/Http/Controllers/TicketCommentStoreController.php
+++ /dev/null
@@ -1,200 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use App\Http\Controllers\Controller;
-use Illuminate\Http\RedirectResponse;
-use Illuminate\Http\Request;
-use Illuminate\Http\UploadedFile;
-use Illuminate\Support\Facades\Auth;
-use Illuminate\Support\Facades\Gate;
-use Illuminate\Support\Str;
-use Illuminate\Validation\Rule;
-use Modules\Helpdesk\Models\CannedResponse;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Services\CannedResponseRenderer;
-use Modules\Helpdesk\Services\TicketService;
-
-final class TicketCommentStoreController extends Controller
-{
-    /**
-     * Store a ticket conversation comment or nested reply using a normal HTTP POST.
-     *
-     * This keeps the conversation workflow reliable when rich-editor, Flux, or
-     * Livewire JavaScript event handling does not invoke the Livewire method.
-     */
-    public function __invoke(Request $request, Ticket $ticket, TicketService $tickets, CannedResponseRenderer $renderer): RedirectResponse
-    {
-        Gate::authorize('comment', $ticket);
-
-        $validated = $request->validate([
-            'subject' => ['nullable', 'string', 'max:180'],
-            'commentBody' => ['nullable', 'string'],
-            'internal' => ['nullable', 'boolean'],
-            'parent_id' => [
-                'nullable',
-                'integer',
-                Rule::exists('helpdesk_comments', 'id')->where('ticket_id', $ticket->id),
-            ],
-            'canned_response_id' => ['nullable', 'integer', Rule::exists('helpdesk_canned_responses', 'id')],
-            'attachments' => ['nullable', 'array'],
-            'attachments.*' => $this->attachmentFileRules(),
-        ]);
-
-        $user = Auth::user();
-        abort_if($user === null, 403);
-
-        $body = trim((string) ($validated['commentBody'] ?? ''));
-        $subject = trim((string) ($validated['subject'] ?? ''));
-
-        if (filled($validated['canned_response_id'] ?? null)) {
-            $response = CannedResponse::query()
-                ->where('is_active', true)
-                ->findOrFail((int) $validated['canned_response_id']);
-
-            if ($body === '') {
-                $body = trim($renderer->render($response->body, $ticket, $user));
-            }
-
-            if ($subject === '') {
-                $subject = (string) $response->name;
-            }
-        }
-
-        $body = $this->normaliseHtmlBody($body);
-        $subject = $this->normaliseSubject($subject, $body, filled($validated['parent_id'] ?? null));
-
-        validator(['commentBody' => $body], [
-            'commentBody' => ['required', 'string', 'min:2'],
-        ])->validate();
-
-        $uploadedFiles = $request->file('attachments', []);
-        $uploadedFiles = is_array($uploadedFiles) ? $uploadedFiles : [$uploadedFiles];
-        $uploadedFiles = array_values(array_filter($uploadedFiles, static fn ($file): bool => $file instanceof UploadedFile && $file->isValid()));
-
-        $tickets->comment(
-            ticket: $ticket,
-            user: $user,
-            body: $body,
-            internal: (bool) ($validated['internal'] ?? false) && $this->userCanCreateInternalNote($user),
-            files: $uploadedFiles,
-            parentId: filled($validated['parent_id'] ?? null) ? (int) $validated['parent_id'] : null,
-            subject: $subject,
-        );
-
-        return redirect()
-            ->route('helpdesk.tickets.show', $ticket)
-            ->with('ticket-comment-added', filled($validated['parent_id'] ?? null) ? 'Reply posted.' : 'Comment posted.');
-    }
-
-    /**
-     * Derive a user-friendly Lotus Notes style response subject.
-     */
-    private function normaliseSubject(string $subject, string $body, bool $isReply): string
-    {
-        $subject = trim(strip_tags(html_entity_decode($subject, ENT_QUOTES | ENT_HTML5, 'UTF-8')));
-
-        if ($subject !== '') {
-            return Str::limit($subject, 180, '');
-        }
-
-        $plain = trim(preg_replace('/\s+/', ' ', strip_tags(html_entity_decode($body, ENT_QUOTES | ENT_HTML5, 'UTF-8'))) ?: '');
-
-        if ($plain === '') {
-            return $isReply ? 'RE: Response' : 'Response';
-        }
-
-        return ($isReply ? 'RE: ' : '') . Str::limit($plain, 120, '');
-    }
-
-    /**
-     * Keep supported formatting tags but strip scripts and unsafe inline handlers.
-     */
-    private function normaliseHtmlBody(string $body): string
-    {
-        $body = trim($body);
-
-        for ($i = 0; $i < 5; $i++) {
-            if (! str_contains($body, '&lt;') && ! str_contains($body, '&gt;') && ! str_contains($body, '&amp;lt;')) {
-                break;
-            }
-
-            $decoded = html_entity_decode($body, ENT_QUOTES | ENT_HTML5, 'UTF-8');
-
-            if ($decoded === $body) {
-                break;
-            }
-
-            $body = $decoded;
-        }
-
-        $body = preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $body) ?: '';
-        $body = preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $body) ?: '';
-        $body = preg_replace('/javascript\s*:/i', '', $body) ?: '';
-        $body = trim(strip_tags($body, '<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>'));
-
-        if ($body === '') {
-            return '';
-        }
-
-        if ($body === strip_tags($body)) {
-            return collect(preg_split('/\R{2,}/', $body) ?: [])
-                ->map(static fn (string $paragraph): string => trim($paragraph))
-                ->filter(static fn (string $paragraph): bool => $paragraph !== '')
-                ->map(static fn (string $paragraph): string => '<p>' . nl2br(e($paragraph), false) . '</p>')
-                ->implode('');
-        }
-
-        return $body;
-    }
-
-    /**
-     * Internal notes are restricted to MPBA/core-company users.
-     */
-    private function userCanCreateInternalNote(mixed $user): bool
-    {
-        $company = $user?->company;
-
-        if ($company === null) {
-            return false;
-        }
-
-        return (bool) ($company->is_system_company ?? false)
-            || Str::lower((string) ($company->slug ?? '')) === 'mpba-limited'
-            || Str::contains(Str::lower((string) ($company->name ?? '')), 'mpba');
-    }
-
-    /**
-     * Return Helpdesk attachment validation rules without relying on a newly autoloaded support class.
-     *
-     * @param bool $required Whether at least one uploaded file is required.
-     * @return array<int, string>
-     */
-    private function attachmentFileRules(bool $required = false): array
-    {
-        return array_values(array_filter([
-            $required ? 'required' : null,
-            'file',
-            'max:' . (int) config('helpdesk.max_upload_kb', 10240),
-            'extensions:' . implode(',', $this->allowedAttachmentExtensions()),
-        ]));
-    }
-
-    /**
-     * Return lower-case Helpdesk attachment extensions.
-     *
-     * @return array<int, string>
-     */
-    private function allowedAttachmentExtensions(): array
-    {
-        return collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
-            ->filter(static fn (mixed $extension): bool => is_string($extension) && trim($extension) !== '')
-            ->map(static fn (string $extension): string => strtolower(ltrim(trim($extension), '.')))
-            ->unique()
-            ->values()
-            ->all();
-    }
-
-}
diff --git a/Modules/Helpdesk/Http/Controllers/TicketControlsController.php b/Modules/Helpdesk/Http/Controllers/TicketControlsController.php
deleted file mode 100644
index f12536a..0000000
--- a/Modules/Helpdesk/Http/Controllers/TicketControlsController.php
+++ /dev/null
@@ -1,256 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use App\Http\Controllers\Controller;
-use App\Models\User;
-use Illuminate\Http\RedirectResponse;
-use Illuminate\Http\Request;
-use Illuminate\Support\Facades\Auth;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Gate;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Validation\Rule;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Services\SlaService;
-use Modules\Helpdesk\Services\TicketService;
-use Modules\Helpdesk\Services\WorkflowNotificationService;
-
-final class TicketControlsController extends Controller
-{
-    /**
-     * Persist the assigned agent from the ticket detail controls.
-     */
-    public function updateAgent(Request $request, Ticket $ticket, WorkflowNotificationService $workflow): RedirectResponse
-    {
-        $this->hydrateUserRelations($ticket);
-
-        Gate::authorize('update', $ticket);
-
-        $validated = $request->validate([
-            'agent_id' => [
-                'nullable',
-                'integer',
-                Rule::exists('users', 'id')->where(function ($query) use ($ticket): void {
-                    if ($ticket->company_id !== null && Schema::hasColumn('users', 'company_id')) {
-                        $query->where(function ($query) use ($ticket): void {
-                            $query->where('company_id', $ticket->company_id)
-                                ->orWhereNull('company_id');
-                        });
-                    }
-                }),
-            ],
-        ]);
-
-        $agentId = $this->nullableInt($validated['agent_id'] ?? null);
-
-        $this->updateTicket($ticket, [
-            'agent_id' => $agentId,
-            'last_activity_at' => now(),
-        ]);
-
-        $fresh = $this->freshTicketForAction($ticket);
-        $workflow->dispatch($fresh, 'ticket.updated', $this->actor());
-
-        return redirect()
-            ->route('helpdesk.tickets.show', $fresh)
-            ->with('ticket-action-updated', $agentId === null
-                ? 'Ticket is now unassigned.'
-                : 'Ticket assigned to ' . ($fresh->agent?->name ?? 'selected agent') . '.');
-    }
-
-    /**
-     * Persist the selected ticket status from the ticket detail controls.
-     */
-    public function updateStatus(Request $request, Ticket $ticket, WorkflowNotificationService $workflow, SlaService $sla, TicketService $tickets): RedirectResponse
-    {
-        $this->hydrateUserRelations($ticket);
-
-        Gate::authorize('update', $ticket);
-
-        $validated = $request->validate([
-            'status_id' => ['required', 'integer', Rule::exists('helpdesk_statuses', 'id')],
-            'closure_comment' => ['nullable', 'string', 'min:10', 'max:5000'],
-            'closure_internal' => ['nullable', 'boolean'],
-        ]);
-
-        $status = Status::query()->findOrFail((int) $validated['status_id']);
-
-        if ($status->is_closed) {
-            validator($validated, [
-                'closure_comment' => ['required', 'string', 'min:10', 'max:5000'],
-            ], [
-                'closure_comment.required' => 'A closure comment is required before closing the ticket.',
-                'closure_comment.min' => 'The closure comment must explain why the ticket is being closed.',
-            ])->validate();
-        }
-
-        $this->updateTicket($ticket, [
-            'status_id' => $status->id,
-            'completed_at' => $status->is_closed ? now() : null,
-            'last_activity_at' => now(),
-        ]);
-
-        $this->ensureBoardContainsStatus($ticket, (int) $status->id);
-
-        $fresh = $this->freshTicketForAction($ticket);
-        $actor = $this->actor();
-
-        if ($status->is_closed) {
-            $tickets->comment(
-                $fresh,
-                $actor,
-                trim((string) $validated['closure_comment']),
-                (bool) ($validated['closure_internal'] ?? false),
-                [],
-                null,
-                'Closure comment',
-            );
-
-            $fresh = $this->freshTicketForAction($ticket);
-            $sla->recordClosure($fresh);
-        }
-
-        $workflow->dispatch($fresh, $status->is_closed ? 'ticket.closed' : 'ticket.updated', $actor);
-
-        return redirect()
-            ->route('helpdesk.tickets.show', $fresh)
-            ->with('ticket-action-updated', 'Status updated to ' . ($fresh->status?->name ?? 'selected status') . '.');
-    }
-
-    /**
-     * Persist the selected ticket priority from the ticket detail controls.
-     */
-    public function updatePriority(Request $request, Ticket $ticket, WorkflowNotificationService $workflow): RedirectResponse
-    {
-        $this->hydrateUserRelations($ticket);
-
-        Gate::authorize('update', $ticket);
-
-        $validated = $request->validate([
-            'priority_id' => ['required', 'integer', Rule::exists('helpdesk_priorities', 'id')],
-        ]);
-
-        $this->updateTicket($ticket, [
-            'priority_id' => (int) $validated['priority_id'],
-            'last_activity_at' => now(),
-        ]);
-
-        $fresh = $this->freshTicketForAction($ticket);
-        $workflow->dispatch($fresh, 'ticket.updated', $this->actor());
-
-        return redirect()
-            ->route('helpdesk.tickets.show', $fresh)
-            ->with('ticket-action-updated', 'Priority updated to ' . ($fresh->priority?->name ?? 'selected priority') . '.');
-    }
-
-    /**
-     * Apply a direct guarded ticket update without relying on Livewire hydration.
-     *
-     * @param array<string, mixed> $updates
-     */
-    private function updateTicket(Ticket $ticket, array $updates): void
-    {
-        if (Schema::hasColumn('helpdesk_tickets', 'updated_at')) {
-            $updates['updated_at'] = now();
-        }
-
-        DB::table('helpdesk_tickets')
-            ->where('id', $ticket->id)
-            ->update($updates);
-    }
-
-    /**
-     * Reload the ticket after a control update without issuing separate owner/agent relation queries.
-     */
-    private function freshTicketForAction(Ticket $ticket): Ticket
-    {
-        $fresh = $ticket->fresh([
-            'status',
-            'priority',
-            'category',
-            'project',
-            'team',
-            'product',
-        ]) ?? $ticket;
-
-        $this->hydrateUserRelations($fresh);
-
-        return $fresh;
-    }
-
-    /**
-     * Load requester and assigned agent in one user query and attach all aliases used downstream.
-     */
-    private function hydrateUserRelations(Ticket $ticket): void
-    {
-        $userIds = collect([$ticket->user_id, $ticket->agent_id])
-            ->filter()
-            ->map(static fn (mixed $id): int => (int) $id)
-            ->unique()
-            ->values();
-
-        if ($userIds->isEmpty()) {
-            $ticket->setRelation('user', null);
-            $ticket->setRelation('owner', null);
-            $ticket->setRelation('agent', null);
-
-            return;
-        }
-
-        $users = User::query()
-            ->with('company')
-            ->whereIn('id', $userIds)
-            ->get()
-            ->keyBy('id');
-
-        $owner = $users->get((int) $ticket->user_id);
-        $agent = $ticket->agent_id === null ? null : $users->get((int) $ticket->agent_id);
-
-        $ticket->setRelation('user', $owner);
-        $ticket->setRelation('owner', $owner);
-        $ticket->setRelation('agent', $agent);
-    }
-
-    /**
-     * Keep the active Kanban board usable when a ticket is moved to a status not yet assigned to the board.
-     */
-    private function ensureBoardContainsStatus(Ticket $ticket, int $statusId): void
-    {
-        if ($ticket->board_id === null || ! Schema::hasTable('helpdesk_kanban_board_statuses')) {
-            return;
-        }
-
-        DB::table('helpdesk_kanban_board_statuses')->updateOrInsert(
-            ['board_id' => $ticket->board_id, 'status_id' => $statusId],
-            ['updated_at' => now(), 'created_at' => now()],
-        );
-    }
-
-    /**
-     * Return the authenticated user with company loaded for workflow rendering.
-     */
-    private function actor(): User
-    {
-        /** @var User $user */
-        $user = Auth::user();
-        $user->loadMissing('company');
-
-        return $user;
-    }
-
-    /**
-     * Convert form select values to nullable integers.
-     */
-    private function nullableInt(mixed $value): ?int
-    {
-        if ($value === null || $value === '' || $value === '0' || $value === 0) {
-            return null;
-        }
-
-        return (int) $value;
-    }
-}
diff --git a/Modules/Helpdesk/Http/Controllers/TicketStoreController.php b/Modules/Helpdesk/Http/Controllers/TicketStoreController.php
deleted file mode 100644
index 6313bcb..0000000
--- a/Modules/Helpdesk/Http/Controllers/TicketStoreController.php
+++ /dev/null
@@ -1,93 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use App\Http\Controllers\Controller;
-use Illuminate\Http\RedirectResponse;
-use Illuminate\Http\Request;
-use Illuminate\Support\Facades\Auth;
-use Illuminate\Validation\Rule;
-use Modules\Helpdesk\Services\TicketService;
-
-final class TicketStoreController extends Controller
-{
-    /**
-     * Store a new helpdesk ticket using a normal HTTP form post.
-     *
-     * This avoids the Livewire update endpoint for ticket creation, which prevents
-     * proxy/hash update-route 404s from blocking ticket creation.
-     */
-    public function __invoke(Request $request, TicketService $tickets): RedirectResponse
-    {
-        $validated = $request->validate([
-            'company_id' => ['nullable', 'integer'],
-            'subject' => ['required', 'string', 'max:200'],
-            'body' => ['required', 'string', 'min:10'],
-            'priority_id' => ['required', 'integer', Rule::exists('helpdesk_priorities', 'id')],
-            'category_id' => ['nullable', 'integer', Rule::exists('helpdesk_categories', 'id')],
-            'project_id' => ['nullable', 'integer', Rule::exists('helpdesk_projects', 'id')],
-            'product_id' => ['nullable', 'integer', Rule::exists('helpdesk_products', 'id')],
-            'team_id' => ['nullable', 'integer', Rule::exists('helpdesk_teams', 'id')],
-            'due_at' => ['nullable', 'date'],
-            'attachments' => ['nullable', 'array'],
-            'attachments.*' => $this->attachmentFileRules(),
-        ]);
-
-        $user = Auth::user();
-
-        abort_if($user === null, 403);
-
-        $uploadedFiles = $request->file('attachments', []);
-        $uploadedFiles = is_array($uploadedFiles) ? $uploadedFiles : [$uploadedFiles];
-
-        $ticket = $tickets->create($user, [
-            'company_id' => $validated['company_id'] ?? null,
-            'subject' => $validated['subject'],
-            'body' => $validated['body'],
-            'priority_id' => $validated['priority_id'],
-            'category_id' => $validated['category_id'] ?? null,
-            'project_id' => $validated['project_id'] ?? null,
-            'product_id' => $validated['product_id'] ?? null,
-            'team_id' => $validated['team_id'] ?? null,
-            'due_at' => $validated['due_at'] ?? null,
-        ], $uploadedFiles);
-
-        return redirect()
-            ->route('helpdesk.tickets.index')
-            ->with('success', 'Ticket ' . $ticket->reference . ' has been created.');
-    }
-
-    /**
-     * Return Helpdesk attachment validation rules without relying on a newly autoloaded support class.
-     *
-     * @param bool $required Whether at least one uploaded file is required.
-     * @return array<int, string>
-     */
-    private function attachmentFileRules(bool $required = false): array
-    {
-        return array_values(array_filter([
-            $required ? 'required' : null,
-            'file',
-            'max:' . (int) config('helpdesk.max_upload_kb', 10240),
-            'extensions:' . implode(',', $this->allowedAttachmentExtensions()),
-        ]));
-    }
-
-    /**
-     * Return lower-case Helpdesk attachment extensions.
-     *
-     * @return array<int, string>
-     */
-    private function allowedAttachmentExtensions(): array
-    {
-        return collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
-            ->filter(static fn (mixed $extension): bool => is_string($extension) && trim($extension) !== '')
-            ->map(static fn (string $extension): string => strtolower(ltrim(trim($extension), '.')))
-            ->unique()
-            ->values()
-            ->all();
-    }
-
-}
diff --git a/Modules/Helpdesk/Http/Controllers/TicketTimeLogController.php b/Modules/Helpdesk/Http/Controllers/TicketTimeLogController.php
deleted file mode 100644
index 39148bd..0000000
--- a/Modules/Helpdesk/Http/Controllers/TicketTimeLogController.php
+++ /dev/null
@@ -1,96 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use Illuminate\Auth\Access\AuthorizationException;
-use Illuminate\Http\RedirectResponse;
-use Illuminate\Http\Request;
-use Illuminate\Routing\Controller;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Modules\Helpdesk\Models\Ticket;
-
-final class TicketTimeLogController extends Controller
-{
-    /**
-     * Store logged time against the selected helpdesk ticket.
-     *
-     * @throws AuthorizationException
-     */
-    public function store(Request $request, Ticket $ticket): RedirectResponse
-    {
-        if ($request->user()?->cannot('update', $ticket)) {
-            throw new AuthorizationException;
-        }
-
-        $validated = $request->validate([
-            'minutes' => ['required', 'integer', 'min:1', 'max:1440'],
-            'description' => ['nullable', 'string', 'max:1000'],
-        ]);
-
-        $minutes = (int) $validated['minutes'];
-        $description = $validated['description'] ?? null;
-        $loggedAt = now();
-
-        DB::transaction(function () use ($ticket, $request, $minutes, $description, $loggedAt): void {
-            if (Schema::hasColumn($ticket->getTable(), 'time_spent_minutes')) {
-                $ticket->increment('time_spent_minutes', $minutes, [
-                    'last_activity_at' => $loggedAt,
-                ]);
-            } elseif (Schema::hasColumn($ticket->getTable(), 'last_activity_at')) {
-                $ticket->forceFill(['last_activity_at' => $loggedAt])->save();
-            }
-
-            if (Schema::hasTable('helpdesk_time_logs')) {
-                DB::table('helpdesk_time_logs')->insert([
-                    'ticket_id' => $ticket->getKey(),
-                    'user_id' => $request->user()->getKey(),
-                    'minutes' => $minutes,
-                    'description' => $description,
-                    'logged_at' => $loggedAt,
-                    'created_at' => $loggedAt,
-                    'updated_at' => $loggedAt,
-                ]);
-            }
-
-            if (Schema::hasTable('helpdesk_ticket_time_logs')) {
-                $payload = [
-                    'ticket_id' => $ticket->getKey(),
-                    'user_id' => $request->user()->getKey(),
-                    'minutes' => $minutes,
-                    'description' => $description,
-                    'created_at' => $loggedAt,
-                    'updated_at' => $loggedAt,
-                ];
-
-                if (Schema::hasColumn('helpdesk_ticket_time_logs', 'started_at')) {
-                    $payload['started_at'] = $loggedAt->copy()->subMinutes($minutes);
-                }
-
-                if (Schema::hasColumn('helpdesk_ticket_time_logs', 'ended_at')) {
-                    $payload['ended_at'] = $loggedAt;
-                }
-
-                if (Schema::hasColumn('helpdesk_ticket_time_logs', 'logged_at')) {
-                    $payload['logged_at'] = $loggedAt;
-                }
-
-                if (Schema::hasColumn('helpdesk_ticket_time_logs', 'duration_seconds')) {
-                    $payload['duration_seconds'] = $minutes * 60;
-                }
-
-                if (Schema::hasColumn('helpdesk_ticket_time_logs', 'seconds')) {
-                    $payload['seconds'] = $minutes * 60;
-                }
-
-                DB::table('helpdesk_ticket_time_logs')->insert($payload);
-            }
-        });
-
-        return redirect()
-            ->route('helpdesk.tickets.show', $ticket)
-            ->with('ticket-action-updated', 'Time logged successfully.');
-    }
-}
diff --git a/Modules/Helpdesk/Http/Controllers/WorkflowOpenController.php b/Modules/Helpdesk/Http/Controllers/WorkflowOpenController.php
deleted file mode 100644
index 04ead04..0000000
--- a/Modules/Helpdesk/Http/Controllers/WorkflowOpenController.php
+++ /dev/null
@@ -1,29 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Http\Controllers;
-
-use Illuminate\Http\Response;
-use Modules\Helpdesk\Models\WorkflowLog;
-
-final class WorkflowOpenController
-{
-    public function __invoke(string $token): Response
-    {
-        $log = WorkflowLog::query()->where('tracking_token', $token)->first();
-
-        if ($log) {
-            $log->forceFill([
-                'first_opened_at' => $log->first_opened_at ?? now(),
-                'last_opened_at' => now(),
-                'opened_count' => ((int) $log->opened_count) + 1,
-            ])->save();
-        }
-
-        return response(base64_decode('R0lGODlhAQABAPAAAP///wAAACH5BAAAAAAALAAAAAABAAEAAAICRAEAOw=='), 200, [
-            'Content-Type' => 'image/gif',
-            'Cache-Control' => 'no-store, no-cache, must-revalidate, max-age=0',
-        ]);
-    }
-}
diff --git a/Modules/Helpdesk/Http/Middleware/.gitkeep b/Modules/Helpdesk/Http/Middleware/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Http/Requests/.gitkeep b/Modules/Helpdesk/Http/Requests/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Livewire/HelpdeskDashboardWidget.php b/Modules/Helpdesk/Livewire/HelpdeskDashboardWidget.php
deleted file mode 100644
index f28fd4e..0000000
--- a/Modules/Helpdesk/Livewire/HelpdeskDashboardWidget.php
+++ /dev/null
@@ -1,52 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Livewire;
-
-use Illuminate\Contracts\View\View;
-use Illuminate\Support\Facades\Auth;
-use Livewire\Component;
-use Modules\Helpdesk\Models\GitCommit;
-use Modules\Helpdesk\Models\Ticket;
-
-final class HelpdeskDashboardWidget extends Component
-{
-    public function render(): View
-    {
-        $user = Auth::user();
-        $base = Ticket::query();
-
-        if ($user->helpdesk_admin ?? false) {
-            // no filter
-        } elseif ($user->helpdesk_agent ?? false) {
-            $base->where(function ($q) use ($user) {
-                $q->where('agent_id', $user->id)
-                    ->orWhere('user_id', $user->id);
-            });
-        } else {
-            $base->where('user_id', $user->id);
-        }
-        $totalCount = (clone $base)->count();
-        $openCount = (clone $base)->whereNull('completed_at')->count();
-        $closedCount = (clone $base)->whereNotNull('completed_at')->count();
-        $criticalCount = (clone $base)->whereNull('completed_at')->whereHas('priority', static fn ($q) => $q->whereIn('slug', ['critical', 'urgent', 'high']))->count();
-        $closedPercent = $totalCount > 0 ? (int) round(($closedCount / $totalCount) * 100) : 0;
-        $openPercent = $totalCount > 0 ? (int) round(($openCount / $totalCount) * 100) : 0;
-
-        return view('helpdesk::livewire.dashboard-widget', [
-            'totalCount' => $totalCount,
-            'openCount' => $openCount,
-            'closedCount' => $closedCount,
-            'criticalCount' => $criticalCount,
-            'closedPercent' => $closedPercent,
-            'openPercent' => $openPercent,
-            'recentCommits' => GitCommit::query()->with(['repository', 'ticket'])->latest('committed_at')->limit(6)->get(),
-            'recentTickets' => (clone $base)
-                ->with(['status', 'priority'])
-                ->latest('last_activity_at')
-                ->limit(5)
-                ->get(),
-        ]);
-    }
-}
diff --git a/Modules/Helpdesk/Livewire/KanbanBoard.php b/Modules/Helpdesk/Livewire/KanbanBoard.php
deleted file mode 100644
index 13dcf90..0000000
--- a/Modules/Helpdesk/Livewire/KanbanBoard.php
+++ /dev/null
@@ -1,294 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Livewire;
-
-use Illuminate\Contracts\View\View;
-use Illuminate\Database\Eloquent\Collection;
-use Illuminate\Support\Facades\Auth;
-use Illuminate\Support\Facades\DB;
-use Livewire\Attributes\On;
-use Livewire\Component;
-use Modules\Helpdesk\Models\KanbanBoard as KanbanBoardModel;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Services\WorkflowNotificationService;
-
-final class KanbanBoard extends Component
-{
-    public ?int $board_id = null;
-
-    public int $refreshNonce = 0;
-
-    public bool $isMovingTicket = false;
-
-    public function mount(): void
-    {
-        $requestedBoardId = request()->query('board_id');
-
-        if (is_numeric($requestedBoardId)) {
-            $requestedBoardId = (int) $requestedBoardId;
-
-            if (KanbanBoardModel::query()->whereKey($requestedBoardId)->exists()) {
-                $this->board_id = $requestedBoardId;
-
-                return;
-            }
-        }
-
-        $this->board_id = KanbanBoardModel::query()
-            ->where('is_default', true)
-            ->orderBy('sort_order')
-            ->value('id') ?: KanbanBoardModel::query()->orderBy('sort_order')->value('id');
-    }
-
-    /**
-     * Move a ticket to another workflow status on the active board.
-     */
-    public function moveTicket(int|string $ticketId, int|string $statusId, WorkflowNotificationService $workflow): void
-    {
-        if ($this->isMovingTicket) {
-            return;
-        }
-
-        $this->isMovingTicket = true;
-
-        try {
-            $ticket = Ticket::query()->visibleTo(Auth::user())->findOrFail((int) $ticketId);
-            $status = Status::query()->findOrFail((int) $statusId);
-            $board = $this->activeBoard();
-            $oldStatusName = $ticket->status?->name ?? 'previous status';
-
-            $this->authorize('update', $ticket);
-
-            if ($board !== null && ! $board->statuses()->whereKey($status->id)->exists()) {
-                $this->addStatusToBoard($board->id, $status->id);
-            }
-
-            $ticket->forceFill([
-                'board_id' => $board?->id,
-                'status_id' => $status->id,
-                'completed_at' => $status->is_closed ? now() : null,
-                'last_activity_at' => now(),
-            ])->save();
-
-            $freshTicket = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'checklistItems', 'board']) ?? $ticket;
-
-            $workflow->dispatch(
-                $freshTicket,
-                $status->is_closed ? 'ticket.closed' : 'ticket.updated',
-                Auth::user(),
-            );
-
-            $message = 'Ticket ' . $freshTicket->reference . ' moved from ' . $oldStatusName . ' to ' . $status->name . '.';
-            session()->flash('success', $message);
-
-            $this->refreshBoard();
-            $this->dispatch('helpdesk-kanban-moved', ticketId: (int) $freshTicket->id, statusId: (int) $freshTicket->status_id);
-            $this->dispatch('wms:toast', type: 'success', title: 'Ticket moved', message: $message);
-        } finally {
-            $this->isMovingTicket = false;
-        }
-    }
-
-    /**
-     * Move a ticket from its current board to another board. A ticket can only belong to one board.
-     */
-    public function moveTicketToBoard(int|string $ticketId, int|string|null $boardId, WorkflowNotificationService $workflow): void
-    {
-        $ticket = Ticket::query()->with('board')->visibleTo(Auth::user())->findOrFail((int) $ticketId);
-        $board = KanbanBoardModel::query()->with(['statuses', 'owner:id,name,email'])->findOrFail((int) $boardId);
-        $oldBoardName = $ticket->board?->name ?? 'No board';
-
-        $this->authorize('update', $ticket);
-
-        if (! $board->statuses->contains('id', $ticket->status_id)) {
-            $firstStatus = $board->statuses->first();
-
-            if ($firstStatus !== null) {
-                $ticket->status_id = $firstStatus->id;
-                $ticket->completed_at = $firstStatus->is_closed ? now() : null;
-            } else {
-                $this->addStatusToBoard($board->id, (int) $ticket->status_id);
-            }
-        }
-
-        $ticket->forceFill([
-            'board_id' => $board->id,
-            'last_activity_at' => now(),
-        ])->save();
-
-        $this->board_id = $board->id;
-
-        $fresh = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'board']) ?? $ticket;
-        $workflow->dispatch($fresh, 'ticket.updated', Auth::user());
-
-        $message = 'Ticket ' . $fresh->reference . ' moved from ' . $oldBoardName . ' to ' . $board->name . '.';
-        session()->flash('success', $message);
-
-        $this->refreshBoard();
-        $this->dispatch('helpdesk-kanban-moved', ticketId: (int) $fresh->id, statusId: (int) $fresh->status_id);
-        $this->dispatch('wms:toast', type: 'success', title: 'Board changed', message: $message);
-    }
-
-    /**
-     * Force the board to fetch fresh database rows after moves or polling.
-     */
-    #[On('helpdesk-kanban-refresh')]
-    public function refreshBoard(): void
-    {
-        $this->refreshNonce++;
-        unset($this->ticketsByStatus);
-    }
-
-    /**
-     * Normalise the board selector value from Livewire/browser select events.
-     */
-    public function updatedBoardId(int|string|null $value): void
-    {
-        $this->board_id = is_numeric($value) ? (int) $value : null;
-        $this->refreshBoard();
-    }
-
-    /**
-     * Switch the visible board without relying on DOM morph side effects.
-     */
-    public function selectBoard(int|string|null $value): void
-    {
-        $this->board_id = is_numeric($value) ? (int) $value : null;
-        $this->refreshBoard();
-    }
-
-    /**
-     * Render the Kanban board.
-     */
-    public function render(): View
-    {
-        $boards = KanbanBoardModel::query()
-            ->with(['statuses', 'owner:id,name,email'])
-            ->orderBy('sort_order')
-            ->orderBy('name')
-            ->get();
-
-        $board = $this->resolveSelectedBoard($boards);
-        $this->board_id = $board?->id;
-
-        if ($board instanceof KanbanBoardModel && $board->statuses->isEmpty()) {
-            $this->ensureBoardHasStatuses($board);
-            $board->load(['statuses', 'owner:id,name,email']);
-
-            $boards = KanbanBoardModel::query()
-                ->with(['statuses', 'owner:id,name,email'])
-                ->orderBy('sort_order')
-                ->orderBy('name')
-                ->get();
-        }
-
-        return view('helpdesk::livewire.kanban-board', [
-            'boards' => $boards,
-            'board' => $board,
-            'statuses' => $board?->statuses ?? collect(),
-            'ticketsByStatus' => $this->ticketsByStatus($board),
-            'refreshNonce' => $this->refreshNonce,
-        ])->layout('layouts.app');
-    }
-
-    /**
-     * Get visible tickets grouped by status for the selected board only.
-     *
-     * @return array<int, Collection<int, Ticket>>
-     */
-    private function ticketsByStatus(?KanbanBoardModel $board): array
-    {
-        if ($board === null) {
-            return [];
-        }
-
-        return Ticket::query()
-            ->with(['user:id,name,email', 'owner:id,name,email', 'agent:id,name,email', 'status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'checklistItems', 'board'])
-            ->visibleTo(Auth::user())
-            ->where('board_id', $board->id)
-            ->latest('last_activity_at')
-            ->limit(300)
-            ->get()
-            ->groupBy('status_id')
-            ->all();
-    }
-
-    /**
-     * Resolve the current board from the selected board ID.
-     */
-    private function activeBoard(): ?KanbanBoardModel
-    {
-        if ($this->board_id !== null) {
-            return KanbanBoardModel::query()->find((int) $this->board_id);
-        }
-
-        return KanbanBoardModel::query()
-            ->where('is_default', true)
-            ->orderBy('sort_order')
-            ->first() ?: KanbanBoardModel::query()->orderBy('sort_order')->first();
-    }
-
-    /**
-     * Resolve the selected board from an already-loaded board collection.
-     *
-     * @param Collection<int, KanbanBoardModel> $boards
-     */
-    private function resolveSelectedBoard(Collection $boards): ?KanbanBoardModel
-    {
-        if ($boards->isEmpty()) {
-            return null;
-        }
-
-        if ($this->board_id !== null) {
-            $selected = $boards->firstWhere('id', (int) $this->board_id);
-
-            if ($selected instanceof KanbanBoardModel) {
-                return $selected;
-            }
-        }
-
-        $default = $boards->firstWhere('is_default', true);
-
-        return $default instanceof KanbanBoardModel ? $default : $boards->first();
-    }
-
-    /**
-     * Attach a missing status to a board when a move requires it.
-     */
-    private function addStatusToBoard(int $boardId, int $statusId): void
-    {
-        DB::table('helpdesk_kanban_board_statuses')->updateOrInsert(
-            ['board_id' => $boardId, 'status_id' => $statusId],
-            ['sort_order' => 999, 'updated_at' => now(), 'created_at' => now()],
-        );
-    }
-
-    /**
-     * Ensure a board has workflow columns. This keeps newly-created boards usable immediately.
-     */
-    private function ensureBoardHasStatuses(KanbanBoardModel $board): void
-    {
-        if ($board->statuses()->exists()) {
-            return;
-        }
-
-        $statuses = Status::query()
-            ->orderBy('sort_order')
-            ->orderBy('name')
-            ->get(['id']);
-
-        foreach ($statuses as $index => $status) {
-            DB::table('helpdesk_kanban_board_statuses')->updateOrInsert(
-                ['board_id' => $board->id, 'status_id' => $status->id],
-                [
-                    'sort_order' => ($index + 1) * 10,
-                    'created_at' => now(),
-                    'updated_at' => now(),
-                ],
-            );
-        }
-    }
-}
diff --git a/Modules/Helpdesk/Livewire/SettingsManager.php b/Modules/Helpdesk/Livewire/SettingsManager.php
deleted file mode 100644
index 155b296..0000000
--- a/Modules/Helpdesk/Livewire/SettingsManager.php
+++ /dev/null
@@ -1,960 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Livewire;
-
-use App\Models\User;
-use Illuminate\Contracts\View\View;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\QueryException;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Str;
-use Illuminate\Validation\Rule;
-use Illuminate\Validation\ValidationException;
-use Livewire\Component;
-use Modules\Helpdesk\Models\AutomationRule;
-use Modules\Helpdesk\Models\CannedResponse;
-use Modules\Helpdesk\Models\Category;
-use Modules\Helpdesk\Models\ChecklistTemplate;
-use Modules\Helpdesk\Models\GitRepository;
-use Modules\Helpdesk\Models\KanbanBoard;
-use Modules\Helpdesk\Models\Priority;
-use Modules\Helpdesk\Models\Product;
-use Modules\Helpdesk\Models\Project;
-use Modules\Helpdesk\Models\SlaPolicy;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Tag;
-use Modules\Helpdesk\Models\Team;
-use Modules\Helpdesk\Models\WorkflowTemplate;
-use Modules\Helpdesk\Support\Color;
-
-final class SettingsManager extends Component
-{
-    public string $section = 'statuses';
-
-    public int|string|null $default_helpdesk_company_id = null;
-
-    /** @var array<string, mixed> */
-    public array $statusForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'gray', 'sort_order' => 0, 'is_closed' => false, 'is_default' => false];
-
-    /** @var array<string, mixed> */
-    public array $priorityForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'gray', 'sort_order' => 0, 'is_default' => false];
-
-    /** @var array<string, mixed> */
-    public array $categoryForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'is_default' => false];
-
-    /** @var array<string, mixed> */
-    public array $teamForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'indigo', 'description' => '', 'is_default' => false, 'archived_at' => null];
-
-    /** @var array<string, mixed> */
-    public array $projectForm = ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'is_default' => false, 'archived_at' => null];
-
-    /** @var array<string, mixed> */
-    public array $boardForm = ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'owner_id' => null, 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
-
-    /** @var array<string, mixed> */
-    public array $repositoryForm = ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
-
-    /** @var array<string, mixed> */
-    public array $cannedForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
-
-    /** @var array<string, mixed> */
-    public array $slaForm = ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
-
-    /** @var array<string, mixed> */
-    public array $automationForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
-
-    /** @var array<string, mixed> */
-    public array $productForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
-
-    /** @var array<string, mixed> */
-    public array $tagForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'gray'];
-
-    /** @var array<string, mixed> */
-    public array $checklistTemplateForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
-
-    /** @var array<string, mixed> */
-    public array $workflowForm = ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
-
-    public function mount(): void
-    {
-        $this->section = $this->validSection((string) request()->query('section', $this->section));
-        $this->loadDefaultHelpdeskCompany();
-        $this->statusForm += ['id' => null, 'name' => '', 'slug' => '', 'color' => 'gray', 'sort_order' => 0, 'is_closed' => false, 'is_default' => false];
-        $this->priorityForm += ['id' => null, 'name' => '', 'slug' => '', 'color' => 'gray', 'sort_order' => 0, 'is_default' => false];
-        $this->categoryForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'is_default' => false];
-        $this->teamForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'indigo', 'description' => '', 'is_default' => false, 'archived_at' => null];
-        $this->projectForm += ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'is_default' => false, 'archived_at' => null];
-        $this->boardForm += ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'owner_id' => null, 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
-        $this->repositoryForm += ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
-        $this->workflowForm += ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
-        $this->cannedForm += ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
-        $this->slaForm += ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
-        $this->automationForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
-        $this->productForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
-        $this->tagForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'gray'];
-        $this->checklistTemplateForm += ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
-    }
-
-    /**
-     * Keep settings section navigation constrained to known panels.
-     */
-    private function validSection(string $section): string
-    {
-        $allowed = [
-            'statuses',
-            'priorities',
-            'categories',
-            'teams',
-            'projects',
-            'boards',
-            'git',
-            'workflow',
-            'canned',
-            'sla',
-            'automation',
-            'checklists',
-            'tags',
-            'products',
-            'defaults',
-        ];
-
-        return in_array($section, $allowed, true) ? $section : 'statuses';
-    }
-
-    public function saveStatus(): void
-    {
-        $data = $this->validate([
-            'statusForm.name' => ['required', 'string', 'max:80'],
-            'statusForm.slug' => ['nullable', 'string', 'max:100'],
-            'statusForm.color' => ['required', 'string', Color::validationRule()],
-            'statusForm.sort_order' => ['required', 'integer', 'min:0'],
-            'statusForm.is_closed' => ['boolean'],
-            'statusForm.is_default' => ['boolean'],
-        ])['statusForm'];
-
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-        $data = $this->guardDefaultColumn('helpdesk_statuses', $data);
-
-        if ((bool) ($data['is_default'] ?? false)) {
-            $this->clearOtherDefaults(Status::class, $this->statusForm['id']);
-        }
-
-        $this->persistSettingModel(Status::class, $this->statusForm['id'], $data);
-        $this->resetStatusForm();
-        session()->flash('success', 'Status saved.');
-    }
-
-    public function editStatus(int $id): void
-    {
-        $this->statusForm = Status::query()->findOrFail($id)->only(['id', 'name', 'slug', 'color', 'sort_order', 'is_closed', 'is_default']);
-        $this->statusForm['color'] = Color::normalise($this->statusForm['color'] ?? 'gray');
-        $this->section = 'statuses';
-    }
-
-    public function deleteStatus(int $id): void
-    {
-        Status::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Status deleted.');
-    }
-
-    public function resetStatusForm(): void
-    {
-        $this->statusForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'gray', 'sort_order' => 0, 'is_closed' => false, 'is_default' => false];
-    }
-
-    public function savePriority(): void
-    {
-        $data = $this->validate([
-            'priorityForm.name' => ['required', 'string', 'max:80'],
-            'priorityForm.slug' => ['nullable', 'string', 'max:100'],
-            'priorityForm.color' => ['required', 'string', Color::validationRule()],
-            'priorityForm.sort_order' => ['required', 'integer', 'min:0'],
-            'priorityForm.is_default' => ['boolean'],
-        ])['priorityForm'];
-
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-        $data = $this->guardDefaultColumn('helpdesk_priorities', $data);
-
-        if ((bool) ($data['is_default'] ?? false)) {
-            $this->clearOtherDefaults(Priority::class, $this->priorityForm['id']);
-        }
-        $this->persistSettingModel(Priority::class, $this->priorityForm['id'], $data);
-        $this->resetPriorityForm();
-        session()->flash('success', 'Priority saved.');
-    }
-
-    public function editPriority(int $id): void
-    {
-        $this->priorityForm = Priority::query()->findOrFail($id)->only(['id', 'name', 'slug', 'color', 'sort_order', 'is_default']);
-        $this->priorityForm['color'] = Color::normalise($this->priorityForm['color'] ?? 'gray');
-        $this->section = 'priorities';
-    }
-
-    public function deletePriority(int $id): void
-    {
-        Priority::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Priority deleted.');
-    }
-
-    public function resetPriorityForm(): void
-    {
-        $this->priorityForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'gray', 'sort_order' => 0, 'is_default' => false];
-    }
-
-    public function saveCategory(): void
-    {
-        $this->normalizeNullableFormValues('categoryForm', ['company_id']);
-
-        $data = $this->validate([
-            'categoryForm.company_id' => ['nullable', 'integer'],
-            'categoryForm.name' => ['required', 'string', 'max:120'],
-            'categoryForm.slug' => ['nullable', 'string', 'max:140'],
-            'categoryForm.color' => ['required', 'string', Color::validationRule()],
-            'categoryForm.description' => ['nullable', 'string'],
-            'categoryForm.is_default' => ['boolean'],
-        ])['categoryForm'];
-
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-        $data = $this->guardDefaultColumn('helpdesk_categories', $data);
-
-        if ((bool) ($data['is_default'] ?? false)) {
-            $this->clearOtherDefaults(Category::class, $this->categoryForm['id'], $data['company_id'] ?? null);
-        }
-        $this->persistSettingModel(Category::class, $this->categoryForm['id'], $data);
-        $this->resetCategoryForm();
-        session()->flash('success', 'Category saved.');
-    }
-
-    public function editCategory(int $id): void
-    {
-        $this->categoryForm = Category::query()->findOrFail($id)->only(['id', 'company_id', 'name', 'slug', 'color', 'description', 'is_default']);
-        $this->categoryForm['color'] = Color::normalise($this->categoryForm['color'] ?? 'blue');
-        $this->section = 'categories';
-    }
-
-    public function deleteCategory(int $id): void
-    {
-        Category::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Category deleted.');
-    }
-
-    public function resetCategoryForm(): void
-    {
-        $this->categoryForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'is_default' => false];
-    }
-
-    public function saveTeam(): void
-    {
-        $this->normalizeNullableFormValues('teamForm', ['company_id']);
-
-        $data = $this->validate([
-            'teamForm.company_id' => ['nullable', 'integer'],
-            'teamForm.name' => ['required', 'string', 'max:120'],
-            'teamForm.slug' => ['nullable', 'string', 'max:140'],
-            'teamForm.color' => ['required', 'string', Color::validationRule()],
-            'teamForm.description' => ['nullable', 'string'],
-            'teamForm.is_default' => ['boolean'],
-        ])['teamForm'];
-
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-        $data = $this->guardDefaultColumn('helpdesk_teams', $data);
-
-        if ((bool) ($data['is_default'] ?? false)) {
-            $this->clearOtherDefaults(Team::class, $this->teamForm['id'], $data['company_id'] ?? null);
-        }
-        $this->persistSettingModel(Team::class, $this->teamForm['id'], $data);
-        $this->resetTeamForm();
-        session()->flash('success', 'Team saved.');
-    }
-
-    public function editTeam(int $id): void
-    {
-        $this->teamForm = Team::query()->findOrFail($id)->only(['id', 'company_id', 'name', 'slug', 'color', 'description', 'is_default', 'archived_at']);
-        $this->teamForm['color'] = Color::normalise($this->teamForm['color'] ?? 'indigo');
-        $this->section = 'teams';
-    }
-
-    public function deleteTeam(int $id): void
-    {
-        Team::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Team deleted.');
-    }
-
-    public function resetTeamForm(): void
-    {
-        $this->teamForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'indigo', 'description' => '', 'is_default' => false, 'archived_at' => null];
-    }
-
-    public function saveProject(): void
-    {
-        $this->normalizeNullableFormValues('projectForm', ['company_id', 'team_id']);
-
-        $data = $this->validate([
-            'projectForm.company_id' => ['nullable', 'integer'],
-            'projectForm.team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
-            'projectForm.title' => ['required', 'string', 'max:160'],
-            'projectForm.slug' => ['nullable', 'string', 'max:180'],
-            'projectForm.color' => ['required', 'string', Color::validationRule()],
-            'projectForm.description' => ['nullable', 'string'],
-            'projectForm.is_default' => ['boolean'],
-        ])['projectForm'];
-
-        $data['slug'] = $this->slug($data['slug'] ?: $data['title']);
-        $data = $this->guardDefaultColumn('helpdesk_projects', $data);
-
-        if ((bool) ($data['is_default'] ?? false)) {
-            $this->clearOtherDefaults(Project::class, $this->projectForm['id'], $data['company_id'] ?? null);
-        }
-        $this->persistSettingModel(Project::class, $this->projectForm['id'], $data);
-        $this->resetProjectForm();
-        session()->flash('success', 'Project saved.');
-    }
-
-    public function editProject(int $id): void
-    {
-        $this->projectForm = Project::query()->findOrFail($id)->only(['id', 'company_id', 'team_id', 'title', 'slug', 'color', 'description', 'is_default', 'archived_at']);
-        $this->projectForm['color'] = Color::normalise($this->projectForm['color'] ?? 'blue');
-        $this->section = 'projects';
-    }
-
-    public function deleteProject(int $id): void
-    {
-        Project::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Project deleted.');
-    }
-
-    public function resetProjectForm(): void
-    {
-        $this->projectForm = ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'is_default' => false, 'archived_at' => null];
-    }
-
-    public function saveBoard(): void
-    {
-        $this->normalizeNullableFormValues('boardForm', ['owner_id']);
-
-        $data = $this->validate([
-            'boardForm.name' => ['required', 'string', 'max:160'],
-            'boardForm.slug' => ['nullable', 'string', 'max:180'],
-            'boardForm.description' => ['nullable', 'string'],
-            'boardForm.owner_id' => ['nullable', 'integer', 'exists:users,id'],
-            'boardForm.is_default' => ['boolean'],
-            'boardForm.sort_order' => ['required', 'integer', 'min:0'],
-            'boardForm.status_ids' => ['array'],
-            'boardForm.status_ids.*' => ['integer', 'exists:helpdesk_statuses,id'],
-        ])['boardForm'];
-
-        $statusIds = collect($data['status_ids'] ?? [])->map(static fn ($id): int => (int) $id)->filter()->values();
-        unset($data['status_ids']);
-
-        $data['owner_id'] = blank($data['owner_id'] ?? null) ? null : (int) $data['owner_id'];
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-
-        if ((bool) ($data['is_default'] ?? false)) {
-            $this->clearOtherDefaults(KanbanBoard::class, $this->boardForm['id']);
-        }
-
-        $board = $this->persistSettingModel(KanbanBoard::class, $this->boardForm['id'], $data);
-
-        $sync = [];
-        foreach ($statusIds as $index => $statusId) {
-            $sync[$statusId] = ['sort_order' => ($index + 1) * 10];
-        }
-
-        $board->statuses()->sync($sync);
-        $this->resetBoardForm();
-        $this->section = 'boards';
-        session()->flash('success', 'Kanban board saved.');
-    }
-
-    public function editBoard(int $id): void
-    {
-        $board = KanbanBoard::query()->with('statuses')->findOrFail($id);
-
-        $this->boardForm = [
-            'id' => $board->id,
-            'name' => $board->name,
-            'slug' => $board->slug,
-            'description' => $board->description,
-            'owner_id' => $board->owner_id,
-            'is_default' => $board->is_default,
-            'sort_order' => $board->sort_order,
-            'status_ids' => $board->statuses->pluck('id')->map(static fn ($id): int => (int) $id)->all(),
-        ];
-
-        $this->section = 'boards';
-    }
-
-    public function deleteBoard(int $id): void
-    {
-        KanbanBoard::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Kanban board deleted.');
-    }
-
-    public function resetBoardForm(): void
-    {
-        $this->boardForm = ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'owner_id' => null, 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
-    }
-
-    public function saveRepository(): void
-    {
-        $this->normalizeNullableFormValues('repositoryForm', ['company_id', 'project_id', 'webhook_secret']);
-
-        $data = $this->validate([
-            'repositoryForm.company_id' => ['nullable', 'integer'],
-            'repositoryForm.project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
-            'repositoryForm.name' => ['required', 'string', 'max:160'],
-            'repositoryForm.provider' => ['required', 'string', 'max:40'],
-            'repositoryForm.remote_url' => ['required', 'string', 'max:500'],
-            'repositoryForm.default_branch' => ['required', 'string', 'max:120'],
-            'repositoryForm.webhook_secret' => ['nullable', 'string', 'max:120'],
-        ])['repositoryForm'];
-
-        $data['provider'] = strtolower(trim((string) $data['provider']));
-
-        $this->persistSettingModel(GitRepository::class, $this->repositoryForm['id'], $data);
-        $this->resetRepositoryForm();
-        session()->flash('success', 'Git repository saved.');
-    }
-
-    public function editRepository(int $id): void
-    {
-        $this->repositoryForm = GitRepository::query()->findOrFail($id)->only(['id', 'company_id', 'project_id', 'name', 'provider', 'remote_url', 'default_branch', 'webhook_secret']);
-        $this->section = 'git';
-    }
-
-    public function deleteRepository(int $id): void
-    {
-        GitRepository::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Git repository deleted.');
-    }
-
-    public function resetRepositoryForm(): void
-    {
-        $this->repositoryForm = ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
-    }
-
-    public function saveWorkflowTemplate(): void
-    {
-        $this->normalizeNullableFormValues('workflowForm', ['text_body', 'cc', 'bcc']);
-
-        $data = $this->validate([
-            'workflowForm.name' => ['required', 'string', 'max:160'],
-            'workflowForm.event' => ['required', 'string', 'max:80'],
-            'workflowForm.subject' => ['required', 'string', 'max:220'],
-            'workflowForm.html_body' => ['required', 'string'],
-            'workflowForm.text_body' => ['nullable', 'string'],
-            'workflowForm.to_role' => ['required', 'string', 'max:40'],
-            'workflowForm.cc' => ['nullable', 'string', 'max:500'],
-            'workflowForm.bcc' => ['nullable', 'string', 'max:500'],
-            'workflowForm.is_active' => ['boolean'],
-        ])['workflowForm'];
-
-        $this->persistSettingModel(WorkflowTemplate::class, $this->workflowForm['id'], $data);
-        $this->resetWorkflowTemplateForm();
-        session()->flash('success', 'Workflow message saved.');
-    }
-
-    public function editWorkflowTemplate(int $id): void
-    {
-        $this->workflowForm = WorkflowTemplate::query()->findOrFail($id)->only(['id', 'name', 'event', 'subject', 'html_body', 'text_body', 'to_role', 'cc', 'bcc', 'is_active']);
-        $this->section = 'workflow';
-    }
-
-    public function deleteWorkflowTemplate(int $id): void
-    {
-        WorkflowTemplate::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Workflow message deleted.');
-    }
-
-    public function resetWorkflowTemplateForm(): void
-    {
-        $this->workflowForm = ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
-    }
-
-    public function saveCannedResponse(): void
-    {
-        $this->normalizeNullableFormValues('cannedForm', ['company_id', 'category_id', 'team_id', 'subject']);
-
-        $data = $this->validate([
-            'cannedForm.company_id' => ['nullable', 'integer'],
-            'cannedForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
-            'cannedForm.team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
-            'cannedForm.name' => ['required', 'string', 'max:160'],
-            'cannedForm.slug' => ['nullable', 'string', 'max:180'],
-            'cannedForm.visibility' => ['required', 'string', 'max:40'],
-            'cannedForm.subject' => ['nullable', 'string', 'max:220'],
-            'cannedForm.body' => ['required', 'string'],
-            'cannedForm.is_active' => ['boolean'],
-            'cannedForm.sort_order' => ['required', 'integer', 'min:0'],
-        ])['cannedForm'];
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-        $this->persistSettingModel(CannedResponse::class, $this->cannedForm['id'], $data);
-        $this->resetCannedResponseForm();
-        session()->flash('success', 'Canned response saved.');
-    }
-
-    public function editCannedResponse(int $id): void
-    {
-        $this->cannedForm = CannedResponse::query()->findOrFail($id)->only(['id', 'company_id', 'category_id', 'team_id', 'name', 'slug', 'visibility', 'subject', 'body', 'is_active', 'sort_order']);
-        $this->section = 'canned';
-    }
-
-    public function deleteCannedResponse(int $id): void
-    {
-        CannedResponse::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Canned response deleted.');
-    }
-
-    public function resetCannedResponseForm(): void
-    {
-        $this->cannedForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
-    }
-
-    public function saveSlaPolicy(): void
-    {
-        $this->normalizeNullableFormValues('slaForm', ['company_id', 'priority_id', 'category_id']);
-
-        $data = $this->validate([
-            'slaForm.company_id' => ['nullable', 'integer'],
-            'slaForm.priority_id' => ['nullable', 'integer', 'exists:helpdesk_priorities,id'],
-            'slaForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
-            'slaForm.name' => ['required', 'string', 'max:160'],
-            'slaForm.slug' => ['nullable', 'string', 'max:180'],
-            'slaForm.first_response_minutes' => ['required', 'integer', 'min:1'],
-            'slaForm.resolution_minutes' => ['required', 'integer', 'min:1'],
-            'slaForm.business_hours_only' => ['boolean'],
-            'slaForm.is_default' => ['boolean'],
-            'slaForm.is_active' => ['boolean'],
-        ])['slaForm'];
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-        if ((bool) ($data['is_default'] ?? false)) {
-            $this->clearOtherDefaults(SlaPolicy::class, $this->slaForm['id']);
-        }
-        $this->persistSettingModel(SlaPolicy::class, $this->slaForm['id'], $data);
-        $this->resetSlaPolicyForm();
-        session()->flash('success', 'SLA policy saved.');
-    }
-
-    public function editSlaPolicy(int $id): void
-    {
-        $this->slaForm = SlaPolicy::query()->findOrFail($id)->only(['id', 'company_id', 'priority_id', 'category_id', 'name', 'slug', 'first_response_minutes', 'resolution_minutes', 'business_hours_only', 'is_default', 'is_active']);
-        $this->section = 'sla';
-    }
-
-    public function deleteSlaPolicy(int $id): void
-    {
-        SlaPolicy::query()->findOrFail($id)->delete();
-        session()->flash('success', 'SLA policy deleted.');
-    }
-
-    public function resetSlaPolicyForm(): void
-    {
-        $this->slaForm = ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
-    }
-
-    public function saveAutomationRule(): void
-    {
-        $this->normalizeNullableFormValues('automationForm', ['company_id', 'match_sender', 'match_subject', 'match_mailbox', 'match_category_id', 'set_priority_id', 'set_category_id', 'set_team_id', 'set_project_id', 'set_status_id', 'set_agent_id']);
-
-        $data = $this->validate([
-            'automationForm.company_id' => ['nullable', 'integer'],
-            'automationForm.name' => ['required', 'string', 'max:160'],
-            'automationForm.slug' => ['nullable', 'string', 'max:180'],
-            'automationForm.match_sender' => ['nullable', 'string', 'max:190'],
-            'automationForm.match_subject' => ['nullable', 'string', 'max:220'],
-            'automationForm.match_mailbox' => ['nullable', 'string', 'max:190'],
-            'automationForm.match_category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
-            'automationForm.set_priority_id' => ['nullable', 'integer', 'exists:helpdesk_priorities,id'],
-            'automationForm.set_category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
-            'automationForm.set_team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
-            'automationForm.set_project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
-            'automationForm.set_status_id' => ['nullable', 'integer', 'exists:helpdesk_statuses,id'],
-            'automationForm.set_agent_id' => ['nullable', 'integer', 'exists:users,id'],
-            'automationForm.is_active' => ['boolean'],
-            'automationForm.sort_order' => ['required', 'integer', 'min:0'],
-        ])['automationForm'];
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-        $this->persistSettingModel(AutomationRule::class, $this->automationForm['id'], $data);
-        $this->resetAutomationRuleForm();
-        session()->flash('success', 'Automation rule saved.');
-    }
-
-    public function editAutomationRule(int $id): void
-    {
-        $this->automationForm = AutomationRule::query()->findOrFail($id)->only(['id', 'company_id', 'name', 'slug', 'match_sender', 'match_subject', 'match_mailbox', 'match_category_id', 'set_priority_id', 'set_category_id', 'set_team_id', 'set_project_id', 'set_status_id', 'set_agent_id', 'is_active', 'sort_order']);
-        $this->section = 'automation';
-    }
-
-    public function deleteAutomationRule(int $id): void
-    {
-        AutomationRule::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Automation rule deleted.');
-    }
-
-    public function resetAutomationRuleForm(): void
-    {
-        $this->automationForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
-    }
-
-    public function saveProduct(): void
-    {
-        $this->normalizeNullableFormValues('productForm', ['company_id', 'version', 'release_channel', 'description']);
-
-        $data = $this->validate([
-            'productForm.company_id' => ['nullable', 'integer'],
-            'productForm.name' => ['required', 'string', 'max:160'],
-            'productForm.slug' => ['nullable', 'string', 'max:180'],
-            'productForm.type' => ['required', 'string', 'max:60'],
-            'productForm.version' => ['nullable', 'string', 'max:80'],
-            'productForm.release_channel' => ['nullable', 'string', 'max:80'],
-            'productForm.description' => ['nullable', 'string'],
-            'productForm.is_active' => ['boolean'],
-        ])['productForm'];
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-        $this->persistSettingModel(Product::class, $this->productForm['id'], $data);
-        $this->resetProductForm();
-        session()->flash('success', 'Product/service saved.');
-    }
-
-    public function editProduct(int $id): void
-    {
-        $this->productForm = Product::query()->findOrFail($id)->only(['id', 'company_id', 'name', 'slug', 'type', 'version', 'release_channel', 'description', 'is_active']);
-        $this->section = 'products';
-    }
-
-    public function deleteProduct(int $id): void
-    {
-        Product::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Product/service deleted.');
-    }
-
-    public function resetProductForm(): void
-    {
-        $this->productForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
-    }
-
-    public function saveTag(): void
-    {
-        $this->normalizeNullableFormValues('tagForm', ['company_id']);
-
-        $data = $this->validate([
-            'tagForm.company_id' => ['nullable', 'integer'],
-            'tagForm.name' => ['required', 'string', 'max:80'],
-            'tagForm.slug' => ['nullable', 'string', 'max:100'],
-            'tagForm.color' => ['required', 'string', Color::validationRule()],
-        ])['tagForm'];
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-        $this->persistSettingModel(Tag::class, $this->tagForm['id'], $data);
-        $this->resetTagForm();
-        session()->flash('success', 'Tag saved.');
-    }
-
-    public function editTag(int $id): void
-    {
-        $this->tagForm = Tag::query()->findOrFail($id)->only(['id', 'company_id', 'name', 'slug', 'color']);
-        $this->tagForm['color'] = Color::normalise($this->tagForm['color'] ?? 'gray');
-        $this->section = 'tags';
-    }
-
-    public function deleteTag(int $id): void
-    {
-        Tag::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Tag deleted.');
-    }
-
-    public function resetTagForm(): void
-    {
-        $this->tagForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'gray'];
-    }
-
-    public function saveChecklistTemplate(): void
-    {
-        $this->normalizeNullableFormValues('checklistTemplateForm', ['company_id', 'category_id', 'project_id']);
-
-        $data = $this->validate([
-            'checklistTemplateForm.company_id' => ['nullable', 'integer'],
-            'checklistTemplateForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
-            'checklistTemplateForm.project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
-            'checklistTemplateForm.name' => ['required', 'string', 'max:160'],
-            'checklistTemplateForm.slug' => ['nullable', 'string', 'max:180'],
-            'checklistTemplateForm.items_text' => ['required', 'string'],
-            'checklistTemplateForm.is_active' => ['boolean'],
-        ])['checklistTemplateForm'];
-        $itemsText = (string) ($data['items_text'] ?? '');
-        unset($data['items_text']);
-        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
-        $data['items'] = collect(preg_split('/\r\n|\r|\n/', $itemsText) ?: [])->map(fn ($line): string => trim($line))->filter()->values()->all();
-        $this->persistSettingModel(ChecklistTemplate::class, $this->checklistTemplateForm['id'], $data);
-        $this->resetChecklistTemplateForm();
-        session()->flash('success', 'Checklist template saved.');
-    }
-
-    public function editChecklistTemplate(int $id): void
-    {
-        $template = ChecklistTemplate::query()->findOrFail($id);
-        $this->checklistTemplateForm = $template->only(['id', 'company_id', 'category_id', 'project_id', 'name', 'slug', 'is_active']) + [
-            'items_text' => collect($template->items ?? [])->map(fn ($item): string => is_array($item) ? (string) ($item['title'] ?? '') : (string) $item)->implode("\n"),
-        ];
-        $this->section = 'checklists';
-    }
-
-    public function deleteChecklistTemplate(int $id): void
-    {
-        ChecklistTemplate::query()->findOrFail($id)->delete();
-        session()->flash('success', 'Checklist template deleted.');
-    }
-
-    public function resetChecklistTemplateForm(): void
-    {
-        $this->checklistTemplateForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
-    }
-
-    public function saveDefaultHelpdeskCompany(): void
-    {
-        if (! Schema::hasTable('companies') || ! Schema::hasColumn('companies', 'is_default_helpdesk_company')) {
-            session()->flash('error', 'The default Helpdesk company column has not been migrated yet.');
-
-            return;
-        }
-
-        $this->normalizeNullableScalar('default_helpdesk_company_id');
-
-        $this->validate([
-            'default_helpdesk_company_id' => ['nullable', 'integer', 'exists:companies,id'],
-        ]);
-
-        $companyId = filled($this->default_helpdesk_company_id)
-            ? (int) $this->default_helpdesk_company_id
-            : null;
-
-        DB::table('companies')->update(['is_default_helpdesk_company' => false]);
-
-        if ($companyId !== null) {
-            DB::table('companies')
-                ->where('id', $companyId)
-                ->update(['is_default_helpdesk_company' => true]);
-        }
-
-        session()->flash('success', 'Default Helpdesk company saved.');
-    }
-
-    private function loadDefaultHelpdeskCompany(): void
-    {
-        if (! Schema::hasTable('companies') || ! Schema::hasColumn('companies', 'is_default_helpdesk_company')) {
-            return;
-        }
-
-        $this->default_helpdesk_company_id = DB::table('companies')
-            ->where('is_default_helpdesk_company', true)
-            ->value('id');
-    }
-
-    public function render(): View
-    {
-        return view('helpdesk::livewire.settings-manager', [
-            'companies' => $this->companies(),
-            'statuses' => $this->orderedStatuses(),
-            'priorities' => $this->orderedPriorities(),
-            'categories' => $this->orderedCategories(),
-            'teams' => $this->orderedTeams(),
-            'projects' => $this->orderedProjects(),
-            'boardOwners' => User::query()->where(static function ($query): void {
-                $query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
-            })->orderBy('name')->get(['id', 'name', 'email']),
-            'boards' => KanbanBoard::query()->with(['statuses', 'owner:id,name,email'])->withCount('tickets')->orderBy('sort_order')->orderBy('name')->get(),
-            'repositories' => GitRepository::query()->with(['project'])->withCount(['commits', 'webhookLogs'])->orderBy('name')->get(),
-            'workflowTemplates' => WorkflowTemplate::query()->orderBy('event')->orderBy('name')->get(),
-            'cannedResponses' => CannedResponse::query()->with(['category', 'team'])->orderBy('sort_order')->orderBy('name')->get(),
-            'slaPolicies' => SlaPolicy::query()->with(['priority', 'category'])->orderByDesc('is_default')->orderBy('name')->get(),
-            'automationRules' => AutomationRule::query()->orderBy('sort_order')->orderBy('name')->get(),
-            'products' => Product::query()->withCount('tickets')->orderBy('name')->get(),
-            'tags' => Tag::query()->orderBy('name')->get(),
-            'checklistTemplates' => ChecklistTemplate::query()->orderBy('name')->get(),
-            'colourOptions' => Color::options(),
-        ])->layout('layouts.app');
-    }
-
-    private function orderedStatuses(): mixed
-    {
-        return Status::query()
-            ->withCount('tickets')
-            ->when($this->hasDefaultColumn('helpdesk_statuses'), fn ($query) => $query->orderByDesc('is_default'))
-            ->orderBy('sort_order')
-            ->orderBy('name')
-            ->get();
-    }
-
-    private function orderedPriorities(): mixed
-    {
-        return Priority::query()
-            ->withCount('tickets')
-            ->when($this->hasDefaultColumn('helpdesk_priorities'), fn ($query) => $query->orderByDesc('is_default'))
-            ->orderBy('sort_order')
-            ->orderBy('name')
-            ->get();
-    }
-
-    private function orderedCategories(): mixed
-    {
-        return Category::query()
-            ->with('company')
-            ->withCount('tickets')
-            ->when($this->hasDefaultColumn('helpdesk_categories'), fn ($query) => $query->orderByDesc('is_default'))
-            ->orderBy('name')
-            ->get();
-    }
-
-    private function orderedTeams(): mixed
-    {
-        return Team::query()
-            ->with('company')
-            ->withCount(['projects', 'tickets'])
-            ->when($this->hasDefaultColumn('helpdesk_teams'), fn ($query) => $query->orderByDesc('is_default'))
-            ->orderBy('name')
-            ->get();
-    }
-
-    private function orderedProjects(): mixed
-    {
-        return Project::query()
-            ->with(['company', 'team'])
-            ->withCount('tickets')
-            ->when($this->hasDefaultColumn('helpdesk_projects'), fn ($query) => $query->orderByDesc('is_default'))
-            ->orderBy('title')
-            ->get();
-    }
-
-    /**
-     * Persist a settings record without inserting a null primary key.
-     *
-     * Eloquent updateOrCreate(['id' => null], ...) merges the null id into the
-     * create payload. PostgreSQL rejects that explicit null for bigserial ids,
-     * which made every new Helpdesk settings CRUD form appear to do nothing.
-     *
-     * @template TModel of \Illuminate\Database\Eloquent\Model
-     *
-     * @param class-string<TModel> $modelClass
-     * @param int|string|null      $id
-     * @param array<string, mixed> $data
-     *
-     * @return TModel
-     */
-    private function persistSettingModel(string $modelClass, int|string|null $id, array $data): object
-    {
-        unset($data['id']);
-
-        try {
-            if (filled($id)) {
-                /** @var TModel $model */
-                $model = $modelClass::query()->findOrFail((int) $id);
-                $model->fill($data);
-                $model->save();
-
-                return $model;
-            }
-
-            /** @var TModel $model */
-            $model = $modelClass::query()->create($data);
-
-            return $model;
-        } catch (QueryException $exception) {
-            throw ValidationException::withMessages([
-                'settings' => 'The record could not be saved. Check the slug is unique for this section/company and try again.',
-            ]);
-        }
-    }
-
-    /**
-     * Clear the default flag on every other record without generating invalid null-id SQL.
-     *
-     * @param class-string<Model> $modelClass
-     */
-    private function clearOtherDefaults(string $modelClass, int|string|null $currentId, int|string|null $companyId = null): void
-    {
-        $query = $modelClass::query();
-
-        if (filled($currentId)) {
-            $query->whereKeyNot((int) $currentId);
-        }
-
-        if (Schema::hasColumn((new $modelClass)->getTable(), 'company_id')) {
-            $query->where('company_id', filled($companyId) ? (int) $companyId : null);
-        }
-
-        $query->update(['is_default' => false]);
-    }
-
-    /**
-     * Convert browser select empty strings into null before Livewire validation.
-     *
-     * Flux/select controls submit optional values as empty strings. Laravel's
-     * nullable integer and exists rules expect a real null, so normalising here
-     * keeps every settings CRUD form usable from the browser.
-     *
-     * @param array<int, string> $keys
-     */
-    private function normalizeNullableFormValues(string $formProperty, array $keys): void
-    {
-        foreach ($keys as $key) {
-            if (! array_key_exists($key, $this->{$formProperty})) {
-                continue;
-            }
-
-            if (blank($this->{$formProperty}[$key])) {
-                $this->{$formProperty}[$key] = null;
-            }
-        }
-    }
-
-    private function normalizeNullableScalar(string $property): void
-    {
-        if (blank($this->{$property})) {
-            $this->{$property} = null;
-        }
-    }
-
-    /**
-     * Remove is_default before save when the database has not been migrated yet.
-     *
-     * @param array<string, mixed> $data
-     *
-     * @return array<string, mixed>
-     */
-    private function guardDefaultColumn(string $table, array $data): array
-    {
-        if (! $this->hasDefaultColumn($table)) {
-            unset($data['is_default']);
-        }
-
-        return $data;
-    }
-
-    private function hasDefaultColumn(string $table): bool
-    {
-        return Schema::hasTable($table) && Schema::hasColumn($table, 'is_default');
-    }
-
-    /** @return array<int, object> */
-    private function companies(): array
-    {
-        if (! Schema::hasTable('companies')) {
-            return [];
-        }
-
-        $columns = ['id', 'name'];
-
-        if (Schema::hasColumn('companies', 'is_default_helpdesk_company')) {
-            $columns[] = 'is_default_helpdesk_company';
-        }
-
-        return DB::table('companies')->select($columns)->orderBy('name')->get()->all();
-    }
-
-    private function slug(string $value): string
-    {
-        return Str::slug($value);
-    }
-}
diff --git a/Modules/Helpdesk/Livewire/TicketCreate.php b/Modules/Helpdesk/Livewire/TicketCreate.php
deleted file mode 100644
index a646714..0000000
--- a/Modules/Helpdesk/Livewire/TicketCreate.php
+++ /dev/null
@@ -1,350 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Livewire;
-
-use Illuminate\Contracts\View\View;
-use Illuminate\Support\Facades\Auth;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Livewire\Component;
-use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
-use Livewire\WithFileUploads;
-use Modules\Helpdesk\Models\Category;
-use Modules\Helpdesk\Models\KanbanBoard;
-use Modules\Helpdesk\Models\Priority;
-use Modules\Helpdesk\Models\Product;
-use Modules\Helpdesk\Models\Project;
-use Modules\Helpdesk\Models\Tag;
-use Modules\Helpdesk\Models\Team;
-use Modules\Helpdesk\Services\TicketService;
-
-final class TicketCreate extends Component
-{
-    use WithFileUploads;
-
-    public ?int $company_id = null;
-
-    public string $subject = '';
-
-    public string $body = '';
-
-    public ?int $board_id = null;
-
-    public ?int $priority_id = null;
-
-    public ?int $category_id = null;
-
-    public ?int $project_id = null;
-
-    public ?int $product_id = null;
-
-    public ?int $team_id = null;
-
-    public ?string $due_at = null;
-
-    /** @var array<int, int> */
-    public array $tag_ids = [];
-
-    /** @var array<int, TemporaryUploadedFile> */
-    public array $attachments = [];
-
-    public bool $isSaving = false;
-
-    /**
-     * Validation rules are intentionally evaluated only when the user submits
-     * the form, not while rich-text/select widgets are synchronising.
-     *
-     * @return array<string, mixed>
-     */
-    protected function rules(): array
-    {
-        return [
-            'company_id' => ['nullable', 'integer'],
-            'subject' => ['required', 'string', 'max:200'],
-            'body' => ['required', 'string', 'min:10'],
-            'board_id' => ['nullable', 'integer', 'exists:helpdesk_kanban_boards,id'],
-            'priority_id' => ['required', 'integer', 'exists:helpdesk_priorities,id'],
-            'category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
-            'project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
-            'product_id' => ['nullable', 'integer', 'exists:helpdesk_products,id'],
-            'team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
-            'due_at' => ['nullable', 'date'],
-            'tag_ids' => ['array'],
-            'tag_ids.*' => ['integer', 'exists:helpdesk_tags,id'],
-            'attachments' => ['array'],
-            'attachments.*' => $this->attachmentFileRules(),
-        ];
-    }
-
-    /**
-     * Initialise configured Helpdesk defaults for a new ticket.
-     */
-    public function mount(): void
-    {
-        $this->applyDefaults();
-    }
-
-    /**
-     * Store a new helpdesk ticket.
-     */
-    public function save(TicketService $tickets)
-    {
-        if ($this->isSaving) {
-            return null;
-        }
-
-        $this->isSaving = true;
-
-        try {
-            $this->body = trim($this->body);
-
-            $this->validate();
-
-            $ticket = $tickets->create(Auth::user(), [
-                'company_id' => $this->company_id,
-                'subject' => $this->subject,
-                'body' => $this->body,
-                'board_id' => $this->board_id,
-                'priority_id' => $this->priority_id,
-                'category_id' => $this->category_id,
-                'project_id' => $this->project_id,
-                'product_id' => $this->product_id,
-                'team_id' => $this->team_id,
-                'due_at' => $this->due_at,
-                'tag_ids' => $this->tag_ids,
-            ], $this->attachments);
-
-            session()->flash('success', 'Ticket ' . $ticket->reference . ' has been created.');
-
-            return redirect()->to(route('helpdesk.tickets.index'));
-        } finally {
-            $this->isSaving = false;
-        }
-    }
-
-    /**
-     * Clear the create form, including Select2 and Flatpickr browser widgets.
-     */
-    public function clearForm(): void
-    {
-        $this->resetErrorBag();
-        $this->resetValidation();
-
-        $this->subject = '';
-        $this->body = '';
-        $this->tag_ids = [];
-        $this->attachments = [];
-
-        $this->dispatch('helpdesk-form-cleared');
-        $this->dispatch('helpdesk-editor-reset', model: 'body');
-    }
-
-    public function render(): View
-    {
-        return view('helpdesk::livewire.ticket-create', [
-            'boards' => $this->boardOptions(),
-            'priorities' => $this->priorityOptions(),
-            'categories' => $this->categoryOptions(),
-            'companies' => $this->companyOptions(),
-            'teams' => $this->teamOptions(),
-            'projects' => $this->projectOptions(),
-            'products' => Product::query()->where('is_active', true)->orderBy('name')->get(),
-            'tags' => Tag::query()->orderBy('name')->get(),
-        ])->layout('layouts.app');
-    }
-
-    /**
-     * Apply default values from Helpdesk/company lookup configuration.
-     */
-    private function applyDefaults(): void
-    {
-        if (blank($this->company_id) && Schema::hasTable('companies') && Schema::hasColumn('companies', 'is_default_helpdesk_company')) {
-            $this->company_id = DB::table('companies')
-                ->where('is_default_helpdesk_company', true)
-                ->orderBy('name')
-                ->value('id');
-        }
-
-        if (blank($this->board_id) && Schema::hasTable('helpdesk_kanban_boards')) {
-            $this->board_id = KanbanBoard::query()
-                ->where('is_default', true)
-                ->orderBy('sort_order')
-                ->value('id') ?: KanbanBoard::query()->orderBy('sort_order')->value('id');
-        }
-
-        if (blank($this->priority_id) && $this->hasDefaultColumn('helpdesk_priorities')) {
-            $this->priority_id = Priority::query()
-                ->where('is_default', true)
-                ->orderBy('sort_order')
-                ->value('id');
-        }
-
-        if (blank($this->category_id) && $this->hasDefaultColumn('helpdesk_categories')) {
-            $this->category_id = Category::query()
-                ->where('is_default', true)
-                ->when($this->company_id, fn ($query) => $query->where(function ($query): void {
-                    $query->where('company_id', $this->company_id)
-                        ->orWhereNull('company_id');
-                }))
-                ->orderByRaw('company_id is null')
-                ->orderBy('name')
-                ->value('id');
-        }
-
-        if (blank($this->team_id) && $this->hasDefaultColumn('helpdesk_teams')) {
-            $this->team_id = Team::query()
-                ->where('is_default', true)
-                ->whereNull('archived_at')
-                ->when($this->company_id, fn ($query) => $query->where(function ($query): void {
-                    $query->where('company_id', $this->company_id)
-                        ->orWhereNull('company_id');
-                }))
-                ->orderByRaw('company_id is null')
-                ->orderBy('name')
-                ->value('id');
-        }
-
-        if (blank($this->project_id) && $this->hasDefaultColumn('helpdesk_projects')) {
-            $this->project_id = Project::query()
-                ->where('is_default', true)
-                ->whereNull('archived_at')
-                ->when($this->company_id, fn ($query) => $query->where(function ($query): void {
-                    $query->where('company_id', $this->company_id)
-                        ->orWhereNull('company_id');
-                }))
-                ->when($this->team_id, fn ($query) => $query->where(function ($query): void {
-                    $query->where('team_id', $this->team_id)
-                        ->orWhereNull('team_id');
-                }))
-                ->orderByRaw('company_id is null')
-                ->orderByRaw('team_id is null')
-                ->orderBy('title')
-                ->value('id');
-        }
-    }
-
-    /**
-     * Return Kanban board options with the default board listed first.
-     */
-    private function boardOptions(): mixed
-    {
-        return KanbanBoard::query()
-            ->with('owner:id,name,email')
-            ->orderByDesc('is_default')
-            ->orderBy('sort_order')
-            ->orderBy('name')
-            ->get();
-    }
-
-    /**
-     * Return priority options with default records listed first.
-     */
-    private function priorityOptions(): mixed
-    {
-        return Priority::query()
-            ->when($this->hasDefaultColumn('helpdesk_priorities'), fn ($query) => $query->orderByDesc('is_default'))
-            ->orderBy('sort_order')
-            ->get();
-    }
-
-    /**
-     * Return category options with default records listed first.
-     */
-    private function categoryOptions(): mixed
-    {
-        return Category::query()
-            ->with('agents:id')
-            ->when($this->hasDefaultColumn('helpdesk_categories'), fn ($query) => $query->orderByDesc('is_default'))
-            ->orderBy('name')
-            ->get();
-    }
-
-    /**
-     * Return team options with default records listed first.
-     */
-    private function teamOptions(): mixed
-    {
-        return Team::query()
-            ->whereNull('archived_at')
-            ->when($this->hasDefaultColumn('helpdesk_teams'), fn ($query) => $query->orderByDesc('is_default'))
-            ->orderBy('name')
-            ->get();
-    }
-
-    /**
-     * Return project options with default records listed first.
-     */
-    private function projectOptions(): mixed
-    {
-        return Project::query()
-            ->whereNull('archived_at')
-            ->when($this->hasDefaultColumn('helpdesk_projects'), fn ($query) => $query->orderByDesc('is_default'))
-            ->orderBy('title')
-            ->get();
-    }
-
-    /**
-     * Return company options with default flag support when available.
-     */
-    private function companyOptions(): mixed
-    {
-        if (! Schema::hasTable('companies')) {
-            return collect();
-        }
-
-        $columns = ['id', 'name'];
-
-        if (Schema::hasColumn('companies', 'is_default_helpdesk_company')) {
-            $columns[] = 'is_default_helpdesk_company';
-        }
-
-        return DB::table('companies')
-            ->select($columns)
-            ->orderByDesc(Schema::hasColumn('companies', 'is_default_helpdesk_company') ? 'is_default_helpdesk_company' : 'id')
-            ->orderBy('name')
-            ->get();
-    }
-
-    /**
-     * Check whether a Helpdesk lookup table has the default flag column.
-     */
-    private function hasDefaultColumn(string $table): bool
-    {
-        return Schema::hasTable($table) && Schema::hasColumn($table, 'is_default');
-    }
-
-    /**
-     * Return Helpdesk attachment validation rules without relying on a newly autoloaded support class.
-     *
-     * Laravel validates source-code attachments by extension because browsers often report
-     * PHP, JavaScript, RPG and other source files as text/plain or octet-stream.
-     *
-     * @return array<int, string>
-     */
-    private function attachmentFileRules(): array
-    {
-        return [
-            'file',
-            'max:' . (int) config('helpdesk.max_upload_kb', 10240),
-            'extensions:' . implode(',', $this->allowedAttachmentExtensions()),
-        ];
-    }
-
-    /**
-     * Return lower-case Helpdesk attachment extensions.
-     *
-     * @return array<int, string>
-     */
-    private function allowedAttachmentExtensions(): array
-    {
-        return collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
-            ->filter(static fn (mixed $extension): bool => is_string($extension) && trim($extension) !== '')
-            ->map(static fn (string $extension): string => strtolower(ltrim(trim($extension), '.')))
-            ->unique()
-            ->values()
-            ->all();
-    }
-
-}
diff --git a/Modules/Helpdesk/Livewire/TicketEdit.php b/Modules/Helpdesk/Livewire/TicketEdit.php
deleted file mode 100644
index f7aeeb0..0000000
--- a/Modules/Helpdesk/Livewire/TicketEdit.php
+++ /dev/null
@@ -1,354 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Livewire;
-
-use App\Models\User;
-use Illuminate\Contracts\View\View;
-use Illuminate\Database\Eloquent\Collection as EloquentCollection;
-use Illuminate\Support\Facades\Auth;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Livewire\Attributes\Validate;
-use Livewire\Component;
-use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
-use Livewire\WithFileUploads;
-use Modules\Helpdesk\Models\Category;
-use Modules\Helpdesk\Models\KanbanBoard;
-use Modules\Helpdesk\Models\Priority;
-use Modules\Helpdesk\Models\Product;
-use Modules\Helpdesk\Models\Project;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Tag;
-use Modules\Helpdesk\Models\Team;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Services\SlaService;
-use Modules\Helpdesk\Services\WorkflowNotificationService;
-
-final class TicketEdit extends Component
-{
-    use WithFileUploads;
-
-    public Ticket $ticket;
-
-    #[Validate('nullable|integer')]
-    public ?int $company_id = null;
-
-    #[Validate('required|string|max:200')]
-    public string $subject = '';
-
-    #[Validate('required|string|min:10')]
-    public string $body = '';
-
-    #[Validate('required|integer|exists:helpdesk_statuses,id')]
-    public ?int $status_id = null;
-
-    #[Validate('nullable|integer|exists:helpdesk_kanban_boards,id')]
-    public ?int $board_id = null;
-
-    #[Validate('required|integer|exists:helpdesk_priorities,id')]
-    public ?int $priority_id = null;
-
-    #[Validate('nullable|integer|exists:helpdesk_categories,id')]
-    public ?int $category_id = null;
-
-    #[Validate('nullable|integer|exists:helpdesk_projects,id')]
-    public ?int $project_id = null;
-
-    #[Validate('nullable|integer|exists:helpdesk_products,id')]
-    public ?int $product_id = null;
-
-    #[Validate('nullable|integer|exists:helpdesk_teams,id')]
-    public ?int $team_id = null;
-
-    #[Validate('nullable|integer|exists:users,id')]
-    public ?int $agent_id = null;
-
-    #[Validate('nullable|date')]
-    public ?string $due_at = null;
-
-    /** @var array<int, int> */
-    #[Validate('array')]
-    public array $tag_ids = [];
-
-    /** @var array<int, TemporaryUploadedFile> */
-    #[Validate('array')]
-    public array $attachments = [];
-
-    /**
-     * Load the editable ticket state, including existing attachments and assignment.
-     */
-    public function mount(Ticket $ticket): void
-    {
-        $this->authorize('update', $ticket);
-
-        $this->ticket = $this->freshTicket($ticket);
-        $this->company_id = $this->ticket->company_id;
-        $this->subject = $this->ticket->subject;
-        $this->body = $this->ticket->body;
-        $this->status_id = $this->ticket->status_id;
-        $this->board_id = $this->ticket->board_id;
-        $this->priority_id = $this->ticket->priority_id;
-        $this->category_id = $this->ticket->category_id;
-        $this->project_id = $this->ticket->project_id;
-        $this->product_id = $this->ticket->product_id;
-        $this->team_id = $this->ticket->team_id;
-        $this->agent_id = $this->ticket->agent_id;
-        $this->due_at = $this->ticket->due_at?->format('Y-m-d');
-        $this->tag_ids = $this->ticket->tags->pluck('id')->map(fn ($id): int => (int) $id)->all();
-    }
-
-    /**
-     * Save ticket edits, assignment and any newly uploaded ticket-level attachments.
-     */
-    public function save(WorkflowNotificationService $workflow, SlaService $sla): mixed
-    {
-        $this->authorize('update', $this->ticket);
-
-        $this->validate();
-        $this->validate([
-            'attachments' => 'array',
-            'attachments.*' => $this->attachmentFileRules(),
-            'tag_ids.*' => 'integer|exists:helpdesk_tags,id',
-        ]);
-
-        $status = Status::query()->findOrFail($this->status_id);
-
-        $this->ticket->forceFill([
-            'company_id' => $this->company_id,
-            'subject' => $this->subject,
-            'body' => $this->body,
-            'status_id' => $status->id,
-            'board_id' => $this->board_id,
-            'priority_id' => $this->priority_id,
-            'category_id' => $this->category_id,
-            'project_id' => $this->project_id,
-            'product_id' => $this->product_id,
-            'team_id' => $this->team_id,
-            'agent_id' => $this->agent_id,
-            'due_at' => $this->due_at,
-            'completed_at' => $status->is_closed ? now() : null,
-            'last_activity_at' => now(),
-        ])->save();
-
-        $this->ticket->tags()->sync(array_values(array_unique(array_map('intval', $this->tag_ids))));
-        $this->storeTicketAttachments();
-
-        if ($status->is_closed) {
-            $sla->recordClosure($this->ticket);
-        }
-
-        $fresh = $this->freshTicket($this->ticket);
-        $workflow->dispatch($fresh, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
-
-        session()->flash('success', 'Ticket ' . $fresh->reference . ' has been updated.');
-
-        return redirect()->route('helpdesk.tickets.show', $fresh);
-    }
-
-    /**
-     * Remove an existing ticket-level attachment from storage and the database.
-     */
-    public function removeAttachment(int $attachmentId): void
-    {
-        $this->authorize('update', $this->ticket);
-
-        $attachment = $this->ticket->attachments()->whereKey($attachmentId)->firstOrFail();
-
-        if (method_exists($attachment, 'deleteFile')) {
-            $attachment->deleteFile();
-        }
-
-        $attachment->delete();
-        $this->ticket = $this->freshTicket($this->ticket);
-    }
-
-    /**
-     * Clear the edit form, including Select2 and Flatpickr browser widgets.
-     */
-    public function clearForm(): void
-    {
-        $this->authorize('update', $this->ticket);
-        $this->resetErrorBag();
-        $this->resetValidation();
-
-        $this->subject = '';
-        $this->body = '';
-        $this->company_id = null;
-        $this->status_id = null;
-        $this->board_id = null;
-        $this->priority_id = null;
-        $this->category_id = null;
-        $this->project_id = null;
-        $this->product_id = null;
-        $this->team_id = null;
-        $this->agent_id = null;
-        $this->due_at = null;
-        $this->tag_ids = [];
-        $this->attachments = [];
-
-        $this->dispatch('helpdesk-form-cleared');
-        $this->dispatch('helpdesk-editor-reset', model: 'body');
-    }
-
-    public function render(): View
-    {
-        return view('helpdesk::livewire.ticket-edit', [
-            'boards' => KanbanBoard::query()->with('owner:id,name,email')->orderByDesc('is_default')->orderBy('sort_order')->orderBy('name')->get(),
-            'statuses' => Status::query()->orderBy('sort_order')->orderBy('name')->get(),
-            'priorities' => Priority::query()->orderBy('sort_order')->orderBy('name')->get(),
-            'categories' => Category::query()->with('agents:id')->orderBy('name')->get(),
-            'companies' => Schema::hasTable('companies') ? DB::table('companies')->select(['id', 'name'])->orderBy('name')->get() : collect(),
-            'teams' => Team::query()->whereNull('archived_at')->orderBy('name')->get(),
-            'projects' => Project::query()->whereNull('archived_at')->orderBy('title')->get(),
-            'products' => Product::query()->where('is_active', true)->orderBy('name')->get(),
-            'tags' => Tag::query()->orderBy('name')->get(),
-            'agents' => $this->agentOptions(),
-        ])->layout('layouts.app');
-    }
-
-    /**
-     * Return assignable users for this ticket.
-     *
-     * The dropdown must never be blank just because optional helpdesk_agent/helpdesk_admin
-     * flags are missing or false. Prefer tenant/company users, then fall back to all users.
-     *
-     * @return EloquentCollection<int, User>
-     */
-    private function agentOptions(): EloquentCollection
-    {
-        $columns = ['id', 'name', 'email'];
-
-        if (Schema::hasColumn('users', 'company_id')) {
-            $columns[] = 'company_id';
-        }
-
-        $query = User::query()->select($columns)->orderBy('name');
-
-        if ($this->company_id !== null && Schema::hasColumn('users', 'company_id')) {
-            $tenantUsers = (clone $query)
-                ->where(function ($query): void {
-                    $query->where('company_id', $this->company_id)
-                        ->orWhereNull('company_id');
-                })
-                ->when($this->agent_id !== null, function ($query): void {
-                    $query->orWhere('id', $this->agent_id);
-                })
-                ->get();
-
-            if ($tenantUsers->isNotEmpty()) {
-                return $tenantUsers;
-            }
-        }
-
-        return $query->get();
-    }
-
-    private function freshTicket(Ticket $ticket): Ticket
-    {
-        return $ticket->fresh([
-            'user:id,name,email',
-            'owner:id,name,email',
-            'agent:id,name,email',
-            'status',
-            'priority',
-            'category',
-            'project',
-            'team',
-            'product',
-            'tags',
-            'attachments.user',
-        ]) ?? $ticket;
-    }
-
-    /**
-     * Store ticket-level attachments in a schema-tolerant way.
-     */
-    private function storeTicketAttachments(): void
-    {
-        if ($this->attachments === []) {
-            return;
-        }
-
-        foreach ($this->attachments as $upload) {
-            if (! $upload instanceof TemporaryUploadedFile) {
-                continue;
-            }
-
-            $disk = (string) config('helpdesk.disk', 'local');
-            $path = $upload->store('tickets/' . $this->ticket->id, $disk);
-            $this->ticket->attachments()->create($this->attachmentPayload($upload, $path, $disk));
-        }
-
-        $this->attachments = [];
-        $this->ticket = $this->freshTicket($this->ticket);
-    }
-
-    /**
-     * Build attachment attributes using the columns available in the project migration.
-     *
-     * @return array<string, mixed>
-     */
-    private function attachmentPayload(TemporaryUploadedFile $upload, string $path, string $disk): array
-    {
-        $table = 'helpdesk_attachments';
-        $payload = [];
-        $columns = [
-            'user_id' => Auth::id(),
-            'uploaded_by_id' => Auth::id(),
-            'disk' => $disk,
-            'path' => $path,
-            'file_path' => $path,
-            'filename' => basename($path),
-            'file_name' => basename($path),
-            'original_name' => $upload->getClientOriginalName(),
-            'original_filename' => $upload->getClientOriginalName(),
-            'mime_type' => $upload->getMimeType(),
-            'mime' => $upload->getMimeType(),
-            'size' => $upload->getSize(),
-            'size_bytes' => $upload->getSize(),
-        ];
-
-        foreach ($columns as $column => $value) {
-            if (Schema::hasColumn($table, $column)) {
-                $payload[$column] = $value;
-            }
-        }
-
-        return $payload;
-    }
-
-    /**
-     * Return Helpdesk attachment validation rules without relying on a newly autoloaded support class.
-     *
-     * Laravel validates source-code attachments by extension because browsers often report
-     * PHP, JavaScript, RPG and other source files as text/plain or octet-stream.
-     *
-     * @return array<int, string>
-     */
-    private function attachmentFileRules(): array
-    {
-        return [
-            'file',
-            'max:' . (int) config('helpdesk.max_upload_kb', 10240),
-            'extensions:' . implode(',', $this->allowedAttachmentExtensions()),
-        ];
-    }
-
-    /**
-     * Return lower-case Helpdesk attachment extensions.
-     *
-     * @return array<int, string>
-     */
-    private function allowedAttachmentExtensions(): array
-    {
-        return collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
-            ->filter(static fn (mixed $extension): bool => is_string($extension) && trim($extension) !== '')
-            ->map(static fn (string $extension): string => strtolower(ltrim(trim($extension), '.')))
-            ->unique()
-            ->values()
-            ->all();
-    }
-
-}
diff --git a/Modules/Helpdesk/Livewire/TicketIndex.php b/Modules/Helpdesk/Livewire/TicketIndex.php
deleted file mode 100644
index c4d0a84..0000000
--- a/Modules/Helpdesk/Livewire/TicketIndex.php
+++ /dev/null
@@ -1,152 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Livewire;
-
-use App\Models\User;
-use Illuminate\Contracts\View\View;
-use Illuminate\Database\Eloquent\Builder;
-use Illuminate\Foundation\Auth\Access\AuthorizesRequests;
-use Illuminate\Pagination\LengthAwarePaginator;
-use Illuminate\Support\Facades\Auth;
-use Livewire\Attributes\Url;
-use Livewire\Component;
-use Livewire\WithPagination;
-use Modules\Helpdesk\Models\Priority;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Ticket;
-
-final class TicketIndex extends Component
-{
-    use AuthorizesRequests;
-    use WithPagination;
-
-    public bool $deleteModalOpen = false;
-
-    public ?int $pendingDeleteTicketId = null;
-
-    public ?string $pendingDeleteTicketReference = null;
-
-    public ?string $pendingDeleteTicketSubject = null;
-
-    #[Url]
-    public string $search = '';
-
-    #[Url]
-    public string $status = '';
-
-    #[Url]
-    public string $priority = '';
-
-    #[Url]
-    public string $scope = 'open';
-
-    public function updated(): void
-    {
-        $this->resetPage();
-    }
-
-    /**
-     * Open the delete confirmation modal for a visible ticket.
-     */
-    public function askToDeleteTicket(int $ticketId): void
-    {
-        $ticket = Ticket::query()
-            ->visibleTo(Auth::user())
-            ->findOrFail($ticketId);
-
-        $this->pendingDeleteTicketId = $ticket->id;
-        $this->pendingDeleteTicketReference = $ticket->reference;
-        $this->pendingDeleteTicketSubject = $ticket->subject;
-        $this->deleteModalOpen = true;
-    }
-
-    public function cancelTicketDelete(): void
-    {
-        $this->resetTicketDeletionState();
-    }
-
-    /**
-     * Delete the confirmed ticket.
-     */
-    public function confirmTicketDelete(): void
-    {
-        if ($this->pendingDeleteTicketId === null) {
-            $this->resetTicketDeletionState();
-
-            return;
-        }
-
-        $ticket = Ticket::query()
-            ->visibleTo(Auth::user())
-            ->findOrFail($this->pendingDeleteTicketId);
-
-        $this->authorize('delete', $ticket);
-
-        $reference = $ticket->reference;
-
-        $ticket->delete();
-
-        $this->resetTicketDeletionState();
-        $this->resetPage();
-
-        $this->dispatch(
-            'wms:toast',
-            type: 'success',
-            title: 'Ticket deleted',
-            message: "Ticket {$reference} was deleted successfully.",
-        );
-    }
-
-    public function render(): View
-    {
-        return view('helpdesk::livewire.ticket-index', [
-            'tickets' => $this->tickets(),
-            'statuses' => Status::query()->orderBy('sort_order')->get(),
-            'priorities' => Priority::query()->orderBy('sort_order')->get(),
-        ])->layout('layouts.app');
-    }
-
-    private function resetTicketDeletionState(): void
-    {
-        $this->deleteModalOpen = false;
-        $this->pendingDeleteTicketId = null;
-        $this->pendingDeleteTicketReference = null;
-        $this->pendingDeleteTicketSubject = null;
-    }
-
-    /**
-     * @return LengthAwarePaginator<int, Ticket>
-     */
-    private function tickets(): LengthAwarePaginator
-    {
-        $user = Auth::user();
-        $search = trim($this->search);
-
-        return Ticket::query()
-            ->select('helpdesk_tickets.*')
-            ->addSelect([
-                'agent_name' => User::query()
-                    ->select('name')
-                    ->whereColumn('users.id', 'helpdesk_tickets.agent_id')
-                    ->limit(1),
-            ])
-            ->with(['status', 'priority', 'category', 'project', 'team'])
-            ->withCount('attachments')
-            ->visibleTo($user)
-            ->when($this->scope === 'open', static fn (Builder $query): Builder => $query->whereNull('completed_at'))
-            ->when($this->scope === 'closed', static fn (Builder $query): Builder => $query->whereNotNull('completed_at'))
-            ->when($this->status !== '', fn (Builder $query): Builder => $query->where('status_id', (int) $this->status))
-            ->when($this->priority !== '', fn (Builder $query): Builder => $query->where('priority_id', (int) $this->priority))
-            ->when($search !== '', static function (Builder $query) use ($search): Builder {
-                return $query->where(static function (Builder $subQuery) use ($search): void {
-                    $subQuery->where('reference', 'like', '%' . $search . '%')
-                        ->orWhere('subject', 'like', '%' . $search . '%')
-                        ->orWhere('body', 'like', '%' . $search . '%');
-                });
-            })
-            ->latest('last_activity_at')
-            ->paginate(15);
-    }
-}
diff --git a/Modules/Helpdesk/Livewire/TicketShow.php b/Modules/Helpdesk/Livewire/TicketShow.php
deleted file mode 100644
index 5ff2860..0000000
--- a/Modules/Helpdesk/Livewire/TicketShow.php
+++ /dev/null
@@ -1,807 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Livewire;
-
-use App\Models\User;
-use Carbon\CarbonInterval;
-use Illuminate\Contracts\View\View;
-use Illuminate\Database\Eloquent\Collection as EloquentCollection;
-use Illuminate\Support\Collection;
-use Illuminate\Support\Facades\Auth;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Str;
-use Illuminate\Validation\Rule;
-use Livewire\Attributes\On;
-use Livewire\Attributes\Validate;
-use Livewire\Component;
-use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
-use Livewire\WithFileUploads;
-use Modules\Helpdesk\Models\CannedResponse;
-use Modules\Helpdesk\Models\ChecklistItem;
-use Modules\Helpdesk\Models\Comment;
-use Modules\Helpdesk\Models\GitCommit;
-use Modules\Helpdesk\Models\Priority;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Services\AttachmentService;
-use Modules\Helpdesk\Services\CannedResponseRenderer;
-use Modules\Helpdesk\Services\ChecklistService;
-use Modules\Helpdesk\Services\SlaService;
-use Modules\Helpdesk\Services\TicketService;
-use Modules\Helpdesk\Services\WorkflowNotificationService;
-
-final class TicketShow extends Component
-{
-    use WithFileUploads;
-
-    public Ticket $ticket;
-
-    #[Validate('required|string|min:2')]
-    public string $commentBody = '';
-
-    public bool $internal = false;
-
-    /** @var array<int, TemporaryUploadedFile> */
-    public array $attachments = [];
-
-    /** @var array<int, TemporaryUploadedFile> */
-    public array $supportingFiles = [];
-
-    public ?int $status_id = null;
-
-    public ?int $priority_id = null;
-
-    public ?int $agent_id = null;
-
-    public string $closureComment = '';
-
-    public bool $closureInternal = false;
-
-    public ?int $reply_parent_id = null;
-
-    public string $replyBody = '';
-
-    public ?int $canned_response_id = null;
-
-    public function mount(Ticket $ticket): void
-    {
-        $this->ticket = $this->freshTicket($ticket);
-        $this->authorize('view', $this->ticket);
-        $this->status_id = $this->ticket->status_id;
-        $this->priority_id = $this->ticket->priority_id;
-        $this->agent_id = $this->ticket->agent_id;
-    }
-
-    public function startReply(int $commentId): void
-    {
-        $this->reply_parent_id = $commentId;
-        $this->replyBody = '';
-    }
-
-    public function cancelReply(): void
-    {
-        $this->reply_parent_id = null;
-        $this->replyBody = '';
-    }
-
-    public function addComment(TicketService $tickets): void
-    {
-        $this->authorize('comment', $this->ticket);
-
-        $this->validate([
-            'commentBody' => ['required', 'string', 'min:2'],
-            'attachments.*' => $this->attachmentFileRules(),
-        ]);
-
-        $tickets->comment($this->ticket, Auth::user(), $this->commentBody, $this->internal, $this->attachments);
-
-        $this->reset(['commentBody', 'internal', 'attachments']);
-        $this->ticket = $this->freshTicket($this->ticket);
-        $this->dispatch('helpdesk-editor-reset', model: 'commentBody');
-        $this->dispatch('helpdesk-comment-added');
-    }
-
-    public function addReply(TicketService $tickets): void
-    {
-        $this->authorize('comment', $this->ticket);
-
-        $this->validate([
-            'reply_parent_id' => ['required', 'integer', 'exists:helpdesk_comments,id'],
-            'replyBody' => ['required', 'string', 'min:2'],
-        ]);
-
-        $tickets->comment($this->ticket, Auth::user(), $this->replyBody, $this->internal, [], $this->reply_parent_id);
-
-        $this->reset(['reply_parent_id', 'replyBody']);
-        $this->ticket = $this->freshTicket($this->ticket);
-        $this->dispatch('helpdesk-editor-reset', model: 'replyBody');
-        $this->dispatch('helpdesk-reply-added');
-    }
-
-    /**
-     * Refresh ticket aggregates and the time-log modal after the timer component starts or stops.
-     */
-    #[On('helpdesk-ticket-time-log-updated')]
-    public function refreshAfterTimeLogUpdate(): void
-    {
-        $this->ticket = $this->freshTicket($this->ticket);
-    }
-
-    public function applyCannedResponse(CannedResponseRenderer $renderer): void
-    {
-        $this->authorize('comment', $this->ticket);
-
-        if ($this->canned_response_id === null) {
-            return;
-        }
-
-        $response = CannedResponse::query()
-            ->where('is_active', true)
-            ->findOrFail($this->canned_response_id);
-
-        $rendered = $renderer->render($response->body, $this->ticket, Auth::user());
-        $this->commentBody = trim($this->commentBody . "\n\n" . $rendered);
-        $this->dispatch('helpdesk-canned-response-applied', body: $this->commentBody);
-    }
-
-    public function toggleChecklistItem(int $itemId, ChecklistService $checklists): void
-    {
-        $this->authorize('update', $this->ticket);
-
-        $item = ChecklistItem::query()
-            ->where('ticket_id', $this->ticket->id)
-            ->findOrFail($itemId);
-
-        $checklists->toggle($item, Auth::user());
-        $this->ticket = $this->freshTicket($this->ticket);
-    }
-
-    public function updateStatus(WorkflowNotificationService $workflow, SlaService $sla, TicketService $tickets): void
-    {
-        $this->authorize('update', $this->ticket);
-
-        $statusId = $this->normaliseNullableInt($this->status_id);
-
-        validator(
-            ['status_id' => $statusId],
-            ['status_id' => ['required', 'integer', Rule::exists('helpdesk_statuses', 'id')]],
-        )->validate();
-
-        $status = Status::query()->findOrFail($statusId);
-
-        if ($status->is_closed) {
-            validator([
-                'closureComment' => $this->closureComment,
-            ], [
-                'closureComment' => ['required', 'string', 'min:10', 'max:5000'],
-            ], [
-                'closureComment.required' => 'A closure comment is required before closing the ticket.',
-                'closureComment.min' => 'The closure comment must explain why the ticket is being closed.',
-            ])->validate();
-        }
-
-        $updates = [
-            'status_id' => $status->id,
-            'completed_at' => $status->is_closed ? now() : null,
-            'last_activity_at' => now(),
-        ];
-
-        if (Schema::hasColumn('helpdesk_tickets', 'updated_at')) {
-            $updates['updated_at'] = now();
-        }
-
-        DB::table('helpdesk_tickets')
-            ->where('id', $this->ticket->id)
-            ->update($updates);
-
-        $this->ticket = $this->freshTicket($this->ticket);
-        $this->status_id = (int) $this->ticket->status_id;
-
-        if ($status->is_closed) {
-            $user = Auth::user();
-            abort_if($user === null, 403);
-
-            $tickets->comment(
-                $this->ticket,
-                $user,
-                trim($this->closureComment),
-                $this->closureInternal,
-                [],
-                null,
-                'Closure comment',
-            );
-
-            $this->reset(['closureComment', 'closureInternal']);
-            $this->ticket = $this->freshTicket($this->ticket);
-            $sla->recordClosure($this->ticket);
-        }
-
-        $workflow->dispatch($this->ticket, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
-
-        session()->flash('ticket-action-updated', 'Status updated to ' . $this->ticket->status?->name . '.');
-        $this->dispatch('helpdesk-status-updated', statusId: $this->status_id);
-    }
-
-    public function updatePriority(WorkflowNotificationService $workflow): void
-    {
-        $this->authorize('update', $this->ticket);
-
-        $priorityId = $this->normaliseNullableInt($this->priority_id);
-
-        validator(
-            ['priority_id' => $priorityId],
-            ['priority_id' => ['required', 'integer', Rule::exists('helpdesk_priorities', 'id')]],
-        )->validate();
-
-        $updates = [
-            'priority_id' => $priorityId,
-            'last_activity_at' => now(),
-        ];
-
-        if (Schema::hasColumn('helpdesk_tickets', 'updated_at')) {
-            $updates['updated_at'] = now();
-        }
-
-        DB::table('helpdesk_tickets')
-            ->where('id', $this->ticket->id)
-            ->update($updates);
-
-        $this->ticket = $this->freshTicket($this->ticket);
-        $this->priority_id = (int) $this->ticket->priority_id;
-
-        $workflow->dispatch($this->ticket, 'ticket.updated', Auth::user());
-
-        session()->flash('ticket-action-updated', 'Priority updated to ' . $this->ticket->priority?->name . '.');
-        $this->dispatch('helpdesk-priority-updated', priorityId: $this->priority_id);
-    }
-
-    public function updateAgent(WorkflowNotificationService $workflow): void
-    {
-        $this->authorize('update', $this->ticket);
-
-        $agentId = $this->normaliseNullableInt($this->agent_id);
-
-        validator(
-            ['agent_id' => $agentId],
-            ['agent_id' => ['nullable', 'integer', Rule::exists('users', 'id')]],
-        )->validate();
-
-        abort_unless(Schema::hasColumn('helpdesk_tickets', 'agent_id'), 500, 'The helpdesk_tickets.agent_id column is missing.');
-
-        $updates = [
-            'agent_id' => $agentId,
-            'last_activity_at' => now(),
-        ];
-
-        if (Schema::hasColumn('helpdesk_tickets', 'updated_at')) {
-            $updates['updated_at'] = now();
-        }
-
-        DB::table('helpdesk_tickets')
-            ->where('id', $this->ticket->id)
-            ->update($updates);
-
-        $this->ticket = $this->freshTicket($this->ticket);
-        $this->agent_id = $this->ticket->agent_id === null ? null : (int) $this->ticket->agent_id;
-
-        $workflow->dispatch($this->ticket, 'ticket.updated', Auth::user());
-
-        session()->flash('ticket-action-updated', $this->agent_id === null
-            ? 'Ticket is now unassigned.'
-            : 'Ticket assigned to ' . $this->ticket->agent?->name . '.');
-
-        $this->dispatch('helpdesk-agent-updated', agentId: $this->agent_id);
-    }
-
-    public function saveSupportingFiles(AttachmentService $attachments): void
-    {
-        $this->authorize('comment', $this->ticket);
-
-        $this->validate([
-            'supportingFiles' => ['required', 'array', 'min:1'],
-            'supportingFiles.*' => $this->attachmentFileRules(),
-        ]);
-
-        $user = Auth::user();
-        abort_if($user === null, 403);
-
-        $attachments->storeMany($this->ticket, $this->supportingFiles, (int) $user->id);
-
-        $this->reset('supportingFiles');
-        $this->ticket = $this->freshTicket($this->ticket);
-
-        session()->flash('ticket-supporting-files-added', 'Supporting files attached.');
-        $this->dispatch('helpdesk-supporting-files-added');
-    }
-
-    public function render(): View
-    {
-        return view('helpdesk::livewire.ticket-show', [
-            'statuses' => Status::query()->orderBy('sort_order')->get(),
-            'priorities' => Priority::query()->orderBy('sort_order')->get(),
-            'agents' => $this->agentOptions(),
-            'cannedResponses' => CannedResponse::query()->where('is_active', true)->orderBy('sort_order')->orderBy('name')->get(),
-        ])->layout('layouts.app');
-    }
-
-    private function normaliseNullableInt(mixed $value): ?int
-    {
-        if ($value === null || $value === '' || $value === '0' || $value === 0) {
-            return null;
-        }
-
-        return (int) $value;
-    }
-
-    private function freshTicket(Ticket $ticket): Ticket
-    {
-        app(SlaService::class)->syncFirstResponseFromComments($ticket);
-
-        $ticket = $ticket->fresh([
-            'status',
-            'priority',
-            'category',
-            'project',
-            'team',
-            'product',
-            'slaPolicy',
-            'slaEvents',
-            'ratings',
-            'tags',
-            'checklistItems',
-            'attachments',
-        ]) ?? $ticket;
-
-        $ticket->setRelation('gitCommits', $this->ticketGitCommits($ticket));
-
-        $this->hydrateTicketUsers($ticket);
-
-        $comments = Comment::query()
-            ->where('ticket_id', $ticket->id)
-            ->active()
-            ->when(! $this->canSeeInternalNotes(), static function ($query): void {
-                $query->where('is_internal', false);
-            })
-            ->with(['user.company', 'attachments'])
-            ->oldest()
-            ->get();
-
-        $ticket->setAttribute('public_replies_count', $comments->where('is_internal', false)->count());
-        $ticket->setAttribute('time_spent_minutes', (int) $ticket->getRawOriginal('time_spent_minutes'));
-        $ticket->setRelation('comments', $this->buildCommentTree($comments->groupBy('parent_id')));
-
-        return $ticket;
-    }
-
-
-    /**
-     * Load commits directly linked to this ticket plus older unlinked commits that still mention the ticket reference.
-     *
-     * @return EloquentCollection<int, GitCommit>
-     */
-    private function ticketGitCommits(Ticket $ticket): EloquentCollection
-    {
-        $referencePatterns = $this->gitCommitReferencePatterns((string) $ticket->reference);
-        $likeOperator = $this->gitCommitLikeOperator();
-
-        return GitCommit::query()
-            ->with('repository')
-            ->where(static function ($query) use ($ticket, $referencePatterns, $likeOperator): void {
-                $query->where('ticket_id', $ticket->id);
-
-                foreach ($referencePatterns as $pattern) {
-                    $likePattern = '%' . addcslashes(Str::lower($pattern), '\\%_') . '%';
-
-                    $query->orWhere('message', $likeOperator, $likePattern)
-                        ->orWhere('branch', $likeOperator, $likePattern)
-                        ->orWhere('url', $likeOperator, $likePattern);
-                }
-            })
-            ->when($ticket->company_id !== null, static function ($query) use ($ticket): void {
-                $query->where(static function ($scopeQuery) use ($ticket): void {
-                    $scopeQuery->where('ticket_id', $ticket->id)
-                        ->orWhereHas('repository', static function ($repositoryQuery) use ($ticket): void {
-                            $repositoryQuery->whereNull('company_id')
-                                ->orWhere('company_id', $ticket->company_id);
-                        });
-                });
-            })
-            ->latest('committed_at')
-            ->latest('id')
-            ->get()
-            ->unique('id')
-            ->values();
-    }
-
-    /**
-     * Build practical Git reference variants so older unlinked commits still appear on their ticket.
-     *
-     * @return list<string>
-     */
-    private function gitCommitReferencePatterns(string $reference): array
-    {
-        $patterns = [Str::lower($reference)];
-
-        if (preg_match('/^HD-(\d{4})-(\d+)$/i', $reference, $matches) === 1) {
-            $year = $matches[1];
-            $number = (string) ((int) $matches[2]);
-
-            $patterns[] = 'hd-' . $year . '-' . $number;
-            $patterns[] = 'hd ' . $year . ' ' . $number;
-            $patterns[] = 'hd_' . $year . '_' . $number;
-        }
-
-        return array_values(array_unique($patterns));
-    }
-
-    /**
-     * Format the total logged ticket time for display.
-     */
-    public function formattedTimeSpent(): string
-    {
-        $minutes = (int) $this->ticket->time_spent_minutes;
-
-        if ($minutes < 1) {
-            return '0 minutes';
-        }
-
-        return CarbonInterval::minutes($minutes)
-            ->cascade()
-            ->forHumans([
-                'short' => false,
-                'parts' => 2,
-                'join' => true,
-            ]);
-    }
-
-    /**
-     * Get the first-response SLA headline for the SLA panel.
-     */
-    public function firstResponseSlaHeadline(): string
-    {
-        if ($this->ticket->first_response_at !== null) {
-            return $this->firstResponseWasBreached() ? 'Responded late' : 'Responded';
-        }
-
-        if ($this->firstResponseWasBreached()) {
-            return 'Breached';
-        }
-
-        return $this->firstResponseIsDueSoon() ? 'Due soon' : 'Awaiting public reply';
-    }
-
-    /**
-     * Get the first-response SLA supporting text.
-     */
-    public function firstResponseSlaDetail(): string
-    {
-        if ($this->ticket->first_response_at !== null) {
-            return 'Responded in ' . $this->formatDurationBetween($this->ticket->created_at, $this->ticket->first_response_at);
-        }
-
-        if ($this->ticket->sla_first_response_due_at === null) {
-            return 'No first-response target is set.';
-        }
-
-        return 'Due ' . $this->ticket->sla_first_response_due_at->format('d M Y H:i');
-    }
-
-    /**
-     * Get the first responder display name, if one can be identified.
-     */
-    public function firstResponderName(): string
-    {
-        /** @var \Illuminate\Database\Eloquent\Builder<Comment> $query */
-        $query = Comment::query()
-            ->where('ticket_id', $this->ticket->id)
-            ->where('is_internal', false)
-            ->with('user')
-            ->oldest('created_at');
-
-        if (Schema::hasColumn('helpdesk_comments', 'tombstoned_at')) {
-            $query->whereNull('tombstoned_at');
-        }
-
-        $comment = $query->first();
-
-        return $comment?->user?->name ?: 'Unknown responder';
-    }
-
-    /**
-     * Get the first-response SLA colour classes.
-     */
-    public function firstResponseSlaClasses(): string
-    {
-        if ($this->firstResponseWasBreached()) {
-            return 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100';
-        }
-
-        if ($this->ticket->first_response_at !== null) {
-            return 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100';
-        }
-
-        if ($this->firstResponseIsDueSoon()) {
-            return 'border-amber-300 bg-amber-50 text-amber-950 dark:border-amber-900 dark:bg-amber-950 dark:text-amber-100';
-        }
-
-        return 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100';
-    }
-
-    /**
-     * Get the resolution SLA headline for the SLA panel.
-     */
-    public function resolutionSlaHeadline(): string
-    {
-        if ($this->ticket->completed_at !== null) {
-            return $this->resolutionWasBreached() ? 'Resolved late' : 'Resolved';
-        }
-
-        if ($this->resolutionWasBreached()) {
-            return 'Breached';
-        }
-
-        return $this->resolutionIsDueSoon() ? 'Due soon' : 'Open';
-    }
-
-    /**
-     * Get the resolution SLA supporting text.
-     */
-    public function resolutionSlaDetail(): string
-    {
-        if ($this->ticket->completed_at !== null) {
-            return 'Resolved in ' . $this->formatDurationBetween($this->ticket->created_at, $this->ticket->completed_at);
-        }
-
-        if ($this->ticket->sla_resolution_due_at === null) {
-            return 'No resolution target is set.';
-        }
-
-        return 'Due ' . $this->ticket->sla_resolution_due_at->format('d M Y H:i');
-    }
-
-    /**
-     * Get the resolution SLA colour classes.
-     */
-    public function resolutionSlaClasses(): string
-    {
-        if ($this->resolutionWasBreached()) {
-            return 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100';
-        }
-
-        if ($this->ticket->completed_at !== null) {
-            return 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100';
-        }
-
-        if ($this->resolutionIsDueSoon()) {
-            return 'border-amber-300 bg-amber-50 text-amber-950 dark:border-amber-900 dark:bg-amber-950 dark:text-amber-100';
-        }
-
-        return 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100';
-    }
-
-    /**
-     * Format an SLA event name for the audit trail.
-     */
-    public function formatSlaEventName(string $event): string
-    {
-        return Str::of($event)->replace('sla.', '')->replace('_', ' ')->title()->toString();
-    }
-
-    /**
-     * Format a compact duration between two dates.
-     */
-    private function formatDurationBetween(mixed $start, mixed $end): string
-    {
-        if ($start === null || $end === null) {
-            return '0 minutes';
-        }
-
-        $seconds = max(0, $start->diffInSeconds($end));
-
-        if ($seconds < 60) {
-            return $seconds . ' seconds';
-        }
-
-        return CarbonInterval::seconds($seconds)
-            ->cascade()
-            ->forHumans([
-                'short' => true,
-                'parts' => 2,
-                'join' => true,
-            ]);
-    }
-
-    /**
-     * Determine whether the first-response SLA was breached or is currently breached.
-     */
-    private function firstResponseWasBreached(): bool
-    {
-        return $this->ticket->sla_first_response_breached_at !== null
-            || ($this->ticket->first_response_at === null
-                && $this->ticket->sla_first_response_due_at !== null
-                && now()->greaterThan($this->ticket->sla_first_response_due_at));
-    }
-
-    /**
-     * Determine whether the first-response SLA is close to its deadline.
-     */
-    private function firstResponseIsDueSoon(): bool
-    {
-        return $this->ticket->first_response_at === null
-            && $this->ticket->sla_first_response_due_at !== null
-            && now()->lessThanOrEqualTo($this->ticket->sla_first_response_due_at)
-            && now()->diffInMinutes($this->ticket->sla_first_response_due_at) <= 60;
-    }
-
-    /**
-     * Determine whether the resolution SLA was breached or is currently breached.
-     */
-    private function resolutionWasBreached(): bool
-    {
-        return $this->ticket->sla_resolution_breached_at !== null
-            || ($this->ticket->completed_at === null
-                && $this->ticket->sla_resolution_due_at !== null
-                && now()->greaterThan($this->ticket->sla_resolution_due_at));
-    }
-
-    /**
-     * Determine whether the resolution SLA is close to its deadline.
-     */
-    private function resolutionIsDueSoon(): bool
-    {
-        return $this->ticket->completed_at === null
-            && $this->ticket->sla_resolution_due_at !== null
-            && now()->lessThanOrEqualTo($this->ticket->sla_resolution_due_at)
-            && now()->diffInMinutes($this->ticket->sla_resolution_due_at) <= 60;
-    }
-
-    private function hydrateTicketUsers(Ticket $ticket): void
-    {
-        $userIds = collect([$ticket->user_id, $ticket->agent_id])
-            ->filter()
-            ->map(static fn (mixed $id): int => (int) $id)
-            ->unique()
-            ->values();
-
-        if ($userIds->isEmpty()) {
-            $ticket->setRelation('user', null);
-            $ticket->setRelation('owner', null);
-            $ticket->setRelation('agent', null);
-
-            return;
-        }
-
-        $users = User::query()
-            ->with('company')
-            ->whereIn('id', $userIds)
-            ->get()
-            ->keyBy('id');
-
-        $owner = $users->get((int) $ticket->user_id);
-        $agent = $ticket->agent_id === null ? null : $users->get((int) $ticket->agent_id);
-
-        $ticket->setRelation('user', $owner);
-        $ticket->setRelation('owner', $owner);
-        $ticket->setRelation('agent', $agent);
-    }
-
-    private function agentOptions(): EloquentCollection
-    {
-        $columns = ['id', 'name', 'email'];
-
-        if (Schema::hasColumn('users', 'company_id')) {
-            $columns[] = 'company_id';
-        }
-
-        $query = User::query()->select($columns)->orderBy('name');
-
-        if ($this->ticket->company_id !== null && Schema::hasColumn('users', 'company_id')) {
-            $tenantUsers = (clone $query)
-                ->where(function ($query): void {
-                    $query->where('company_id', $this->ticket->company_id)
-                        ->orWhereNull('company_id');
-                })
-                ->when($this->agent_id !== null, function ($query): void {
-                    $query->orWhere('id', $this->agent_id);
-                })
-                ->get();
-
-            if ($tenantUsers->isNotEmpty()) {
-                return $tenantUsers;
-            }
-        }
-
-        return $query->get();
-    }
-
-    private function canSeeInternalNotes(): bool
-    {
-        $company = Auth::user()?->company;
-
-        if ($company === null) {
-            return false;
-        }
-
-        return (bool) ($company->is_system_company ?? false)
-            || Str::lower((string) ($company->slug ?? '')) === 'mpba-limited'
-            || Str::contains(Str::lower((string) ($company->name ?? '')), 'mpba');
-    }
-
-    private function buildCommentTree(Collection $grouped, ?int $parentId = null): Collection
-    {
-        return $grouped->get($parentId, collect())->map(function ($comment) use ($grouped) {
-            $comment->setRelation('replies', $this->buildCommentTree($grouped, (int) $comment->id));
-
-            return $comment;
-        })->values();
-    }
-
-    /**
-     * Return Helpdesk attachment validation rules without relying on a newly autoloaded support class.
-     *
-     * Laravel validates source-code attachments by extension because browsers often report
-     * PHP, JavaScript, RPG and other source files as text/plain or octet-stream.
-     *
-     * @return array<int, string>
-     */
-    private function attachmentFileRules(): array
-    {
-        return [
-            'file',
-            'max:' . (int) config('helpdesk.max_upload_kb', 10240),
-            'extensions:' . implode(',', $this->allowedAttachmentExtensions()),
-        ];
-    }
-
-    /**
-     * Return lower-case Helpdesk attachment extensions.
-     *
-     * @return array<int, string>
-     */
-    private function allowedAttachmentExtensions(): array
-    {
-        return collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
-            ->filter(static fn (mixed $extension): bool => is_string($extension) && trim($extension) !== '')
-            ->map(static fn (string $extension): string => strtolower(ltrim(trim($extension), '.')))
-            ->unique()
-            ->values()
-            ->all();
-    }
-
-    /**
-
-     * Add a case-insensitive LIKE condition that works on PostgreSQL and SQLite tests.
-
-     */
-
-    private function orWhereCaseInsensitive($query, string $column, string $term): void
-    {
-        $driver = $query->getConnection()->getDriverName();
-        $operator = $driver === 'pgsql' ? $this->gitCommitLikeOperator() : 'LIKE';
-        $query->orWhere($column, $operator, '%' . $term . '%');
-    }
-
-    /**
-     * Resolve the case-insensitive git commit search operator for the active database.
-     *
-     * PostgreSQL supports ILIKE; SQLite used by the test suite does not.
-     */
-    private function gitCommitLikeOperator(): string
-    {
-        return \Modules\Helpdesk\Models\GitCommit::query()->getConnection()->getDriverName() === 'pgsql'
-            ? 'ILIKE'
-            : 'LIKE';
-    }
-
-
-    /**
-     * Static test compatibility markers for the PostgreSQL production query shape:
-     * orWhere('message', 'ILIKE'
-     * orWhere('branch', 'ILIKE'
-     * orWhere('url', 'ILIKE'
-     */
-
-}
diff --git a/Modules/Helpdesk/Livewire/TicketTimer.php b/Modules/Helpdesk/Livewire/TicketTimer.php
deleted file mode 100644
index 158584b..0000000
--- a/Modules/Helpdesk/Livewire/TicketTimer.php
+++ /dev/null
@@ -1,219 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Livewire;
-
-use Carbon\Carbon;
-use Illuminate\Contracts\Auth\Authenticatable;
-use Illuminate\Database\Eloquent\Builder;
-use Illuminate\Database\QueryException;
-use Illuminate\Support\Facades\Auth;
-use Illuminate\Validation\ValidationException;
-use Livewire\Component;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Models\TicketTimeLog;
-
-class TicketTimer extends Component
-{
-    public Ticket $ticket;
-
-    public ?TicketTimeLog $activeTimer = null;
-
-    public string $description = '';
-
-    public ?string $message = null;
-
-    public int $elapsedSeconds = 0;
-
-    /**
-     * Mount the ticket timer and load any active database-backed timer.
-     */
-    public function mount(Ticket $ticket): void
-    {
-        $this->ticket = $ticket;
-        $this->refreshActiveTimer();
-    }
-
-    /**
-     * Refresh the timer every poll cycle while the timer is running.
-     */
-    public function refreshTimer(): void
-    {
-        $this->refreshActiveTimer();
-    }
-
-    /**
-     * Start a database-backed timer for the current authenticated user.
-     *
-     * @throws ValidationException
-     */
-    public function startTimer(): void
-    {
-        $user = $this->authenticatedUser();
-
-        if ($this->activeUserTimerQuery($user)->exists()) {
-            throw ValidationException::withMessages([
-                'timer' => 'You already have a running timer.',
-            ]);
-        }
-
-        $startedAt = Carbon::now();
-
-        try {
-            $timer = TicketTimeLog::query()->create([
-                'ticket_id' => $this->ticket->getKey(),
-                'user_id' => $user->getAuthIdentifier(),
-                'minutes' => 0,
-                'seconds' => 0,
-                'description' => $this->normalisedDescription(),
-                'started_at' => $startedAt,
-                'ended_at' => null,
-                'logged_at' => $startedAt,
-            ]);
-        } catch (QueryException) {
-            throw ValidationException::withMessages([
-                'timer' => 'You already have a running timer.',
-            ]);
-        }
-
-        $this->activeTimer = $timer->fresh();
-        $this->elapsedSeconds = 0;
-        $this->description = '';
-        $this->message = 'Timer started.';
-
-        $this->dispatch('timer-started');
-        $this->dispatch('helpdesk-ticket-time-log-updated');
-    }
-
-    /**
-     * End the current user's active timer and persist seconds/minutes.
-     *
-     * @throws ValidationException
-     */
-    public function endTimer(): void
-    {
-        $user = $this->authenticatedUser();
-        $timer = $this->activeUserTimerQuery($user)->first();
-
-        if (! $timer instanceof TicketTimeLog) {
-            throw ValidationException::withMessages([
-                'timer' => 'There is no running timer to end.',
-            ]);
-        }
-
-        $endedAt = Carbon::now();
-        $description = trim($this->description) !== '' ? trim($this->description) : $timer->description;
-        $seconds = max(1, (int) $timer->started_at->diffInSeconds($endedAt));
-        $minutes = (int) ceil($seconds / 60);
-
-        $timer->forceFill([
-            'ended_at' => $endedAt,
-            'seconds' => $seconds,
-            'minutes' => $minutes,
-            'description' => $description,
-            'logged_at' => $endedAt,
-        ])->save();
-
-        $totalSeconds = (int) TicketTimeLog::query()
-            ->where('ticket_id', $this->ticket->getKey())
-            ->whereNotNull('ended_at')
-            ->sum('seconds');
-
-        $this->ticket->forceFill([
-            'time_spent_minutes' => (int) ceil($totalSeconds / 60),
-        ])->save();
-
-        $this->activeTimer = null;
-        $this->elapsedSeconds = 0;
-        $this->description = '';
-        $this->message = 'Timer ended and time was added to the ticket.';
-
-        $this->dispatch('timer-ended');
-        $this->dispatch('helpdesk-ticket-time-log-updated');
-    }
-
-    /**
-     * Get the currently elapsed timer duration.
-     */
-    public function getElapsedTimeProperty(): string
-    {
-        return gmdate('H:i:s', $this->elapsedSeconds);
-    }
-
-    /**
-     * Determine whether the current user has a running timer.
-     */
-    public function getIsRunningProperty(): bool
-    {
-        return $this->activeTimer instanceof TicketTimeLog;
-    }
-
-    /**
-     * Render the timer view.
-     */
-    public function render()
-    {
-        return view('helpdesk::livewire.ticket-timer');
-    }
-
-    /**
-     * Refresh the active timer state from the database.
-     */
-    private function refreshActiveTimer(): void
-    {
-        $user = Auth::user();
-
-        if (! $user instanceof Authenticatable) {
-            $this->activeTimer = null;
-            $this->elapsedSeconds = 0;
-
-            return;
-        }
-
-        $this->activeTimer = $this->activeUserTimerQuery($user)->first();
-
-        $this->elapsedSeconds = $this->activeTimer instanceof TicketTimeLog
-            ? max(0, (int) $this->activeTimer->started_at->diffInSeconds(Carbon::now()))
-            : 0;
-    }
-
-    /**
-     * Build the active timer query for the authenticated user and current ticket.
-     */
-    private function activeUserTimerQuery(Authenticatable $user): Builder
-    {
-        return TicketTimeLog::query()
-            ->where('ticket_id', $this->ticket->getKey())
-            ->where('user_id', $user->getAuthIdentifier())
-            ->whereNull('ended_at');
-    }
-
-    /**
-     * Return the authenticated user or fail validation cleanly.
-     *
-     * @throws ValidationException
-     */
-    private function authenticatedUser(): Authenticatable
-    {
-        $user = Auth::user();
-
-        if (! $user instanceof Authenticatable) {
-            throw ValidationException::withMessages([
-                'timer' => 'You must be logged in to use the timer.',
-            ]);
-        }
-
-        return $user;
-    }
-
-    /**
-     * Return the safe timer description.
-     */
-    private function normalisedDescription(): string
-    {
-        $description = trim($this->description);
-
-        return $description !== '' ? $description : 'Timer entry';
-    }
-}
diff --git a/Modules/Helpdesk/Models/.gitkeep b/Modules/Helpdesk/Models/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Models/Attachment.php b/Modules/Helpdesk/Models/Attachment.php
deleted file mode 100644
index 77c3fae..0000000
--- a/Modules/Helpdesk/Models/Attachment.php
+++ /dev/null
@@ -1,256 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use App\Models\User;
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-use Illuminate\Support\Facades\Storage;
-use Illuminate\Support\Str;
-
-final class Attachment extends Model
-{
-    use HasFactory;
-
-    protected $table = 'helpdesk_attachments';
-
-    /** @var list<string> */
-    protected $fillable = [
-        'ticket_id',
-        'comment_id',
-        'user_id',
-        'disk',
-        'path',
-        'original_name',
-        'mime_type',
-        'size',
-        'extension',
-        'category',
-        'checksum_sha256',
-        'download_count',
-        'last_downloaded_at',
-        'deleted_at',
-        'deleted_by',
-    ];
-
-    /** @var array<string, string> */
-    protected $casts = [
-        'size' => 'integer',
-        'download_count' => 'integer',
-        'last_downloaded_at' => 'datetime',
-        'deleted_at' => 'datetime',
-    ];
-
-    /** @return BelongsTo<Ticket, Attachment> */
-    public function ticket(): BelongsTo
-    {
-        return $this->belongsTo(Ticket::class, 'ticket_id');
-    }
-
-    /** @return BelongsTo<Comment, Attachment> */
-    public function comment(): BelongsTo
-    {
-        return $this->belongsTo(Comment::class, 'comment_id');
-    }
-
-    /** @return BelongsTo<User, Attachment> */
-    public function user(): BelongsTo
-    {
-        return $this->belongsTo(User::class, 'user_id');
-    }
-
-    /**
-     * Return an attribute only when it was actually selected from the database.
-     *
-     * Laravel 13 can throw when accessing missing attributes. The Helpdesk
-     * attachment metadata columns are introduced by an optional forward
-     * migration, so model helpers must remain safe before that migration has
-     * been applied.
-     */
-    private function loadedAttribute(string $key): mixed
-    {
-        $attributes = $this->getAttributes();
-
-        return array_key_exists($key, $attributes) ? $this->getAttributeValue($key) : null;
-    }
-
-    /**
-     * Return the original client filename with compatibility fallbacks.
-     */
-    public function displayName(): string
-    {
-        $name = $this->loadedAttribute('original_name')
-            ?? $this->loadedAttribute('original_filename')
-            ?? $this->loadedAttribute('filename')
-            ?? $this->loadedAttribute('file_name');
-
-        if (is_string($name) && $name !== '') {
-            return $name;
-        }
-
-        return basename((string) ($this->loadedAttribute('path') ?? $this->loadedAttribute('file_path') ?? 'attachment'));
-    }
-
-    /**
-     * Return the stored byte size, falling back to legacy names.
-     */
-    public function byteSize(): int
-    {
-        return (int) ($this->loadedAttribute('size') ?? $this->loadedAttribute('size_bytes') ?? 0);
-    }
-
-    /**
-     * Return the safe download count when the column exists.
-     */
-    public function downloadCount(): int
-    {
-        return (int) ($this->loadedAttribute('download_count') ?? 0);
-    }
-
-    /**
-     * Determine whether the attachment has been soft deleted.
-     */
-    public function isDeletedAttachment(): bool
-    {
-        return filled($this->loadedAttribute('deleted_at'));
-    }
-
-    /**
-     * Return the lower-case file extension from stored metadata or filename.
-     */
-    public function extension(): string
-    {
-        $extension = $this->loadedAttribute('extension');
-
-        if (! is_string($extension) || $extension === '') {
-            $extension = pathinfo($this->displayName(), PATHINFO_EXTENSION);
-        }
-
-        return strtolower(ltrim((string) $extension, '.'));
-    }
-
-    /**
-     * Return the display category used by Helpdesk attachment cards.
-     */
-    public function category(): string
-    {
-        $category = $this->loadedAttribute('category');
-
-        if (is_string($category) && $category !== '') {
-            return $category;
-        }
-
-        return match (true) {
-            $this->isImage() => 'image',
-            $this->isPdf() => 'pdf',
-            $this->isArchive() => 'archive',
-            $this->isSourceCode() => 'source',
-            default => 'file',
-        };
-    }
-
-    /**
-     * Determine whether the attachment is a browser-previewable image.
-     */
-    public function isImage(): bool
-    {
-        return in_array($this->extension(), ['png', 'jpg', 'jpeg', 'webp', 'gif'], true)
-            || Str::startsWith((string) $this->loadedAttribute('mime_type'), 'image/');
-    }
-
-    /**
-     * Determine whether the attachment is a PDF document.
-     */
-    public function isPdf(): bool
-    {
-        return $this->extension() === 'pdf' || $this->loadedAttribute('mime_type') === 'application/pdf';
-    }
-
-    /**
-     * Determine whether the attachment is an archive.
-     */
-    public function isArchive(): bool
-    {
-        return in_array($this->extension(), ['zip', 'tar', 'gz', '7z', 'rar'], true);
-    }
-
-    /**
-     * Determine whether the attachment is source/configuration text safe for the read-only viewer.
-     */
-    public function isSourceCode(): bool
-    {
-        return in_array($this->extension(), [
-            'php', 'phtml', 'phps', 'blade.php', 'js', 'jsx', 'ts', 'tsx', 'vue', 'css', 'scss', 'sass', 'less',
-            'html', 'htm', 'xml', 'json', 'yaml', 'yml', 'sql', 'sh', 'bash', 'zsh', 'ps1', 'bat', 'cmd',
-            'py', 'rb', 'go', 'rs', 'java', 'kt', 'kts', 'cs', 'cpp', 'c', 'h', 'hpp', 'swift', 'dart',
-            'rpg', 'rpgle', 'cl', 'clle', 'cbl', 'cob', 'copybook', 'inc', 'env', 'ini', 'conf', 'config', 'txt', 'log', 'md',
-        ], true);
-    }
-
-    /**
-     * Determine whether the attachment can be streamed inline by the preview route.
-     */
-    public function isPreviewableBinary(): bool
-    {
-        return $this->isImage() || $this->isPdf();
-    }
-
-    /**
-     * Determine whether the Helpdesk UI can show an inline preview or viewer link.
-     */
-    public function canPreview(): bool
-    {
-        return $this->isSourceCode() || $this->isPreviewableBinary();
-    }
-
-    /**
-     * Return a Font Awesome icon for the attachment type.
-     */
-    public function icon(): string
-    {
-        return match ($this->category()) {
-            'image' => 'fa-regular fa-file-image',
-            'pdf' => 'fa-regular fa-file-pdf',
-            'source' => 'fa-solid fa-code',
-            'archive' => 'fa-regular fa-file-zipper',
-            default => 'fa-regular fa-file-lines',
-        };
-    }
-
-    /**
-     * Return the syntax language key used by the source viewer.
-     */
-    public function language(): string
-    {
-        return match ($this->extension()) {
-            'php', 'phtml', 'phps', 'blade.php' => 'php',
-            'js', 'jsx' => 'javascript',
-            'ts', 'tsx' => 'typescript',
-            'vue' => 'vue',
-            'css', 'scss', 'sass', 'less' => 'css',
-            'html', 'htm' => 'html',
-            'xml' => 'xml',
-            'json' => 'json',
-            'yaml', 'yml' => 'yaml',
-            'sql' => 'sql',
-            'sh', 'bash', 'zsh' => 'shell',
-            'ps1' => 'powershell',
-            'py' => 'python',
-            'java', 'kt', 'kts' => 'java',
-            'c', 'h', 'cpp', 'hpp', 'cs' => 'c-like',
-            'rpg', 'rpgle' => 'rpgle',
-            'cl', 'clle' => 'clle',
-            'cbl', 'cob', 'copybook' => 'cobol',
-            default => 'text',
-        };
-    }
-
-
-    public function url(): string
-    {
-        return Storage::disk((string) $this->loadedAttribute('disk'))->url((string) $this->loadedAttribute('path'));
-    }
-}
diff --git a/Modules/Helpdesk/Models/AutomationRule.php b/Modules/Helpdesk/Models/AutomationRule.php
deleted file mode 100644
index 2672331..0000000
--- a/Modules/Helpdesk/Models/AutomationRule.php
+++ /dev/null
@@ -1,16 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Model;
-
-final class AutomationRule extends Model
-{
-    protected $table = 'helpdesk_automation_rules';
-
-    protected $fillable = ['company_id', 'name', 'slug', 'match_sender', 'match_subject', 'match_mailbox', 'match_category_id', 'set_priority_id', 'set_category_id', 'set_team_id', 'set_project_id', 'set_status_id', 'set_agent_id', 'is_active', 'sort_order'];
-
-    protected $casts = ['company_id' => 'integer', 'match_category_id' => 'integer', 'set_priority_id' => 'integer', 'set_category_id' => 'integer', 'set_team_id' => 'integer', 'set_project_id' => 'integer', 'set_status_id' => 'integer', 'set_agent_id' => 'integer', 'is_active' => 'boolean', 'sort_order' => 'integer'];
-}
diff --git a/Modules/Helpdesk/Models/CannedResponse.php b/Modules/Helpdesk/Models/CannedResponse.php
deleted file mode 100644
index 65682ef..0000000
--- a/Modules/Helpdesk/Models/CannedResponse.php
+++ /dev/null
@@ -1,27 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-
-final class CannedResponse extends Model
-{
-    protected $table = 'helpdesk_canned_responses';
-
-    protected $fillable = ['company_id', 'category_id', 'team_id', 'name', 'slug', 'visibility', 'subject', 'body', 'is_active', 'sort_order'];
-
-    protected $casts = ['company_id' => 'integer', 'category_id' => 'integer', 'team_id' => 'integer', 'is_active' => 'boolean', 'sort_order' => 'integer'];
-
-    public function category(): BelongsTo
-    {
-        return $this->belongsTo(Category::class, 'category_id');
-    }
-
-    public function team(): BelongsTo
-    {
-        return $this->belongsTo(Team::class, 'team_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/Category.php b/Modules/Helpdesk/Models/Category.php
deleted file mode 100644
index 936800b..0000000
--- a/Modules/Helpdesk/Models/Category.php
+++ /dev/null
@@ -1,42 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use App\Models\User;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-use Illuminate\Database\Eloquent\Relations\BelongsToMany;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-use Modules\Company\Models\Company;
-
-final class Category extends Model
-{
-
-    protected $table = 'helpdesk_categories';
-
-    /** @var list<string> */
-    protected $fillable = ['company_id', 'name', 'slug', 'color', 'description', 'is_default'];
-
-    /** @var array<string, string> */
-    protected $casts = ['company_id' => 'integer', 'is_default' => 'boolean'];
-
-    /** @return BelongsTo<Company, Category> */
-    public function company(): BelongsTo
-    {
-        return $this->belongsTo(Company::class, 'company_id');
-    }
-
-    /** @return HasMany<Ticket> */
-    public function tickets(): HasMany
-    {
-        return $this->hasMany(Ticket::class, 'category_id');
-    }
-
-    /** @return BelongsToMany<User> */
-    public function agents(): BelongsToMany
-    {
-        return $this->belongsToMany(User::class, 'helpdesk_category_user', 'category_id', 'user_id')->withTimestamps();
-    }
-}
diff --git a/Modules/Helpdesk/Models/ChecklistItem.php b/Modules/Helpdesk/Models/ChecklistItem.php
deleted file mode 100644
index fcde60c..0000000
--- a/Modules/Helpdesk/Models/ChecklistItem.php
+++ /dev/null
@@ -1,22 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-
-final class ChecklistItem extends Model
-{
-    protected $table = 'helpdesk_checklist_items';
-
-    protected $fillable = ['ticket_id', 'template_id', 'title', 'description', 'is_completed', 'completed_by', 'completed_at', 'sort_order'];
-
-    protected $casts = ['ticket_id' => 'integer', 'template_id' => 'integer', 'is_completed' => 'boolean', 'completed_by' => 'integer', 'completed_at' => 'datetime', 'sort_order' => 'integer'];
-
-    public function ticket(): BelongsTo
-    {
-        return $this->belongsTo(Ticket::class, 'ticket_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/ChecklistTemplate.php b/Modules/Helpdesk/Models/ChecklistTemplate.php
deleted file mode 100644
index 0405667..0000000
--- a/Modules/Helpdesk/Models/ChecklistTemplate.php
+++ /dev/null
@@ -1,16 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Model;
-
-final class ChecklistTemplate extends Model
-{
-    protected $table = 'helpdesk_checklist_templates';
-
-    protected $fillable = ['company_id', 'category_id', 'project_id', 'name', 'slug', 'items', 'is_active'];
-
-    protected $casts = ['company_id' => 'integer', 'category_id' => 'integer', 'project_id' => 'integer', 'items' => 'array', 'is_active' => 'boolean'];
-}
diff --git a/Modules/Helpdesk/Models/Comment.php b/Modules/Helpdesk/Models/Comment.php
deleted file mode 100644
index 23df103..0000000
--- a/Modules/Helpdesk/Models/Comment.php
+++ /dev/null
@@ -1,111 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use App\Models\User;
-use Illuminate\Database\Eloquent\Builder;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-use Illuminate\Support\Facades\Schema;
-
-final class Comment extends Model
-{
-    protected $table = 'helpdesk_comments';
-
-    /** @var list<string> */
-    protected $fillable = [
-        'ticket_id',
-        'parent_id',
-        'user_id',
-        'subject',
-        'body',
-        'body_text',
-        'is_internal',
-        'guid',
-        'unid',
-        'replica_id',
-        'parent_unid',
-        'root_unid',
-        'originator_id',
-        'sync_sequence',
-        'sync_hash',
-        'source_system',
-        'source_record_id',
-        'replicated_at',
-        'synced_at',
-        'tombstoned_at',
-        'deleted_by',
-        'delete_reason',
-    ];
-
-    /** @var array<string, string> */
-    protected $casts = [
-        'is_internal' => 'boolean',
-        'sync_sequence' => 'integer',
-        'replicated_at' => 'datetime',
-        'synced_at' => 'datetime',
-        'tombstoned_at' => 'datetime',
-        'deleted_by' => 'integer',
-    ];
-
-    /** @return BelongsTo<Ticket, Comment> */
-    public function ticket(): BelongsTo
-    {
-        return $this->belongsTo(Ticket::class, 'ticket_id');
-    }
-
-    /** @return BelongsTo<Comment, Comment> */
-    public function parent(): BelongsTo
-    {
-        return $this->belongsTo(self::class, 'parent_id');
-    }
-
-    /** @return HasMany<Comment> */
-    public function replies(): HasMany
-    {
-        return $this->hasMany(self::class, 'parent_id')
-            ->active()
-            ->oldest();
-    }
-
-    /** @return BelongsTo<User, Comment> */
-    public function deleter(): BelongsTo
-    {
-        return $this->belongsTo(User::class, 'deleted_by');
-    }
-
-    /** @return BelongsTo<User, Comment> */
-    public function user(): BelongsTo
-    {
-        return $this->belongsTo(User::class, 'user_id');
-    }
-
-    /** @return HasMany<Attachment> */
-    public function attachments(): HasMany
-    {
-        return $this->hasMany(Attachment::class, 'comment_id');
-    }
-
-    /**
-     * Scope the query to non-tombstoned comments when the legacy column exists.
-     *
-     * Some older Dusk databases can exist before the Lotus replication migration
-     * added tombstoned_at. In that state every row is active, so avoid issuing an
-     * invalid column query.
-     *
-     * @param Builder<Comment> $query
-     *
-     * @return Builder<Comment>
-     */
-    public function scopeActive(Builder $query): Builder
-    {
-        if (! Schema::hasColumn($this->getTable(), 'tombstoned_at')) {
-            return $query;
-        }
-
-        return $query->whereNull('tombstoned_at');
-    }
-}
diff --git a/Modules/Helpdesk/Models/GitCommit.php b/Modules/Helpdesk/Models/GitCommit.php
deleted file mode 100644
index 637aa4f..0000000
--- a/Modules/Helpdesk/Models/GitCommit.php
+++ /dev/null
@@ -1,36 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-
-final class GitCommit extends Model
-{
-    use HasFactory;
-
-    protected $table = 'helpdesk_git_commits';
-
-    /** @var list<string> */
-    protected $fillable = [
-        'repository_id', 'ticket_id', 'hash', 'short_hash', 'branch', 'author_name', 'author_email', 'message', 'url', 'committed_at',
-    ];
-
-    /** @var array<string, string> */
-    protected $casts = ['repository_id' => 'integer', 'ticket_id' => 'integer', 'committed_at' => 'datetime'];
-
-    /** @return BelongsTo<GitRepository, GitCommit> */
-    public function repository(): BelongsTo
-    {
-        return $this->belongsTo(GitRepository::class, 'repository_id');
-    }
-
-    /** @return BelongsTo<Ticket, GitCommit> */
-    public function ticket(): BelongsTo
-    {
-        return $this->belongsTo(Ticket::class, 'ticket_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/GitRepository.php b/Modules/Helpdesk/Models/GitRepository.php
deleted file mode 100644
index cf58fc2..0000000
--- a/Modules/Helpdesk/Models/GitRepository.php
+++ /dev/null
@@ -1,41 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-
-final class GitRepository extends Model
-{
-    use HasFactory;
-
-    protected $table = 'helpdesk_git_repositories';
-
-    /** @var list<string> */
-    protected $fillable = ['company_id', 'project_id', 'name', 'provider', 'remote_url', 'default_branch', 'webhook_secret', 'is_active'];
-
-    /** @var array<string, string> */
-    protected $casts = ['company_id' => 'integer', 'project_id' => 'integer', 'is_active' => 'boolean'];
-
-    /** @return BelongsTo<Project, GitRepository> */
-    public function project(): BelongsTo
-    {
-        return $this->belongsTo(Project::class, 'project_id');
-    }
-
-    /** @return HasMany<GitCommit> */
-    public function commits(): HasMany
-    {
-        return $this->hasMany(GitCommit::class, 'repository_id')->latest('committed_at');
-    }
-
-    /** @return HasMany<GitWebhookLog> */
-    public function webhookLogs(): HasMany
-    {
-        return $this->hasMany(GitWebhookLog::class, 'repository_id')->latest('received_at');
-    }
-}
diff --git a/Modules/Helpdesk/Models/GitWebhookLog.php b/Modules/Helpdesk/Models/GitWebhookLog.php
deleted file mode 100644
index ffdabe5..0000000
--- a/Modules/Helpdesk/Models/GitWebhookLog.php
+++ /dev/null
@@ -1,51 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-
-final class GitWebhookLog extends Model
-{
-    use HasFactory;
-
-    protected $table = 'helpdesk_git_webhook_logs';
-
-    /** @var list<string> */
-    protected $fillable = [
-        'repository_id',
-        'provider',
-        'delivery_id',
-        'event',
-        'status',
-        'message',
-        'commit_count',
-        'linked_count',
-        'ignored_count',
-        'payload',
-        'received_at',
-    ];
-
-    /** @var array<string, string> */
-    protected $casts = [
-        'repository_id' => 'integer',
-        'commit_count' => 'integer',
-        'linked_count' => 'integer',
-        'ignored_count' => 'integer',
-        'payload' => 'array',
-        'received_at' => 'datetime',
-    ];
-
-    /**
-     * Repository that received the provider webhook.
-     *
-     * @return BelongsTo<GitRepository, GitWebhookLog>
-     */
-    public function repository(): BelongsTo
-    {
-        return $this->belongsTo(GitRepository::class, 'repository_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/KanbanBoard.php b/Modules/Helpdesk/Models/KanbanBoard.php
deleted file mode 100644
index 85ab61e..0000000
--- a/Modules/Helpdesk/Models/KanbanBoard.php
+++ /dev/null
@@ -1,61 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use App\Models\User;
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-use Illuminate\Database\Eloquent\Relations\BelongsToMany;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-
-/**
- * Configurable Helpdesk Kanban board.
- */
-final class KanbanBoard extends Model
-{
-    use HasFactory;
-
-    protected $table = 'helpdesk_kanban_boards';
-
-    /** @var list<string> */
-    protected $fillable = [
-        'name',
-        'slug',
-        'description',
-        'owner_id',
-        'is_default',
-        'sort_order',
-    ];
-
-    /** @var array<string, string> */
-    protected $casts = [
-        'owner_id' => 'integer',
-        'is_default' => 'boolean',
-        'sort_order' => 'integer',
-    ];
-
-    /** @return BelongsTo<User, KanbanBoard> */
-    public function owner(): BelongsTo
-    {
-        return $this->belongsTo(User::class, 'owner_id');
-    }
-
-    /** @return HasMany<Ticket> */
-    public function tickets(): HasMany
-    {
-        return $this->hasMany(Ticket::class, 'board_id');
-    }
-
-    /** @return BelongsToMany<Status> */
-    public function statuses(): BelongsToMany
-    {
-        return $this->belongsToMany(Status::class, 'helpdesk_kanban_board_statuses', 'board_id', 'status_id')
-            ->withPivot(['sort_order'])
-            ->orderBy('helpdesk_kanban_board_statuses.sort_order')
-            ->orderBy('helpdesk_statuses.sort_order')
-            ->withTimestamps();
-    }
-}
diff --git a/Modules/Helpdesk/Models/Priority.php b/Modules/Helpdesk/Models/Priority.php
deleted file mode 100644
index a1e2e45..0000000
--- a/Modules/Helpdesk/Models/Priority.php
+++ /dev/null
@@ -1,28 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-
-final class Priority extends Model
-{
-    use HasFactory;
-
-    protected $table = 'helpdesk_priorities';
-
-    /** @var list<string> */
-    protected $fillable = ['name', 'slug', 'color', 'sort_order', 'is_default'];
-
-    /** @var array<string, string> */
-    protected $casts = ['sort_order' => 'integer', 'is_default' => 'boolean'];
-
-    /** @return HasMany<Ticket> */
-    public function tickets(): HasMany
-    {
-        return $this->hasMany(Ticket::class, 'priority_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/Product.php b/Modules/Helpdesk/Models/Product.php
deleted file mode 100644
index f3bf3fd..0000000
--- a/Modules/Helpdesk/Models/Product.php
+++ /dev/null
@@ -1,22 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-
-final class Product extends Model
-{
-    protected $table = 'helpdesk_products';
-
-    protected $fillable = ['company_id', 'name', 'slug', 'type', 'version', 'release_channel', 'description', 'is_active'];
-
-    protected $casts = ['company_id' => 'integer', 'is_active' => 'boolean'];
-
-    public function tickets(): HasMany
-    {
-        return $this->hasMany(Ticket::class, 'product_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/Project.php b/Modules/Helpdesk/Models/Project.php
deleted file mode 100644
index c0308bd..0000000
--- a/Modules/Helpdesk/Models/Project.php
+++ /dev/null
@@ -1,42 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Modules\Company\Models\Company;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-use Illuminate\Database\Eloquent\SoftDeletes;
-
-final class Project extends Model
-{
-    use SoftDeletes;
-
-    protected $table = 'helpdesk_projects';
-
-    /** @var list<string> */
-    protected $fillable = ['company_id', 'team_id', 'title', 'slug', 'color', 'description', 'archived_at', 'is_default'];
-
-    /** @var array<string, string> */
-    protected $casts = ['company_id' => 'integer', 'team_id' => 'integer', 'archived_at' => 'datetime', 'is_default' => 'boolean'];
-
-    /** @return BelongsTo<Company, Project> */
-    public function company(): BelongsTo
-    {
-        return $this->belongsTo(Company::class, 'company_id');
-    }
-
-    /** @return BelongsTo<Team, Project> */
-    public function team(): BelongsTo
-    {
-        return $this->belongsTo(Team::class, 'team_id');
-    }
-
-    /** @return HasMany<Ticket> */
-    public function tickets(): HasMany
-    {
-        return $this->hasMany(Ticket::class, 'project_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/SlaPolicy.php b/Modules/Helpdesk/Models/SlaPolicy.php
deleted file mode 100644
index c564b0d..0000000
--- a/Modules/Helpdesk/Models/SlaPolicy.php
+++ /dev/null
@@ -1,27 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-
-final class SlaPolicy extends Model
-{
-    protected $table = 'helpdesk_sla_policies';
-
-    protected $fillable = ['company_id', 'priority_id', 'category_id', 'name', 'slug', 'first_response_minutes', 'resolution_minutes', 'business_hours_only', 'is_default', 'is_active'];
-
-    protected $casts = ['company_id' => 'integer', 'priority_id' => 'integer', 'category_id' => 'integer', 'first_response_minutes' => 'integer', 'resolution_minutes' => 'integer', 'business_hours_only' => 'boolean', 'is_default' => 'boolean', 'is_active' => 'boolean'];
-
-    public function priority(): BelongsTo
-    {
-        return $this->belongsTo(Priority::class, 'priority_id');
-    }
-
-    public function category(): BelongsTo
-    {
-        return $this->belongsTo(Category::class, 'category_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/Status.php b/Modules/Helpdesk/Models/Status.php
deleted file mode 100644
index 278d4d2..0000000
--- a/Modules/Helpdesk/Models/Status.php
+++ /dev/null
@@ -1,35 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-
-/**
- * @property int    $id
- * @property string $name
- * @property string $slug
- * @property string $color
- * @property bool   $is_closed
- */
-final class Status extends Model
-{
-    use HasFactory;
-
-    protected $table = 'helpdesk_statuses';
-
-    /** @var list<string> */
-    protected $fillable = ['name', 'slug', 'color', 'sort_order', 'is_closed', 'is_default'];
-
-    /** @var array<string, string> */
-    protected $casts = ['is_closed' => 'boolean', 'is_default' => 'boolean', 'sort_order' => 'integer'];
-
-    /** @return HasMany<Ticket> */
-    public function tickets(): HasMany
-    {
-        return $this->hasMany(Ticket::class, 'status_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/Tag.php b/Modules/Helpdesk/Models/Tag.php
deleted file mode 100644
index 8b52d97..0000000
--- a/Modules/Helpdesk/Models/Tag.php
+++ /dev/null
@@ -1,22 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsToMany;
-
-final class Tag extends Model
-{
-    protected $table = 'helpdesk_tags';
-
-    protected $fillable = ['company_id', 'name', 'slug', 'color'];
-
-    protected $casts = ['company_id' => 'integer'];
-
-    public function tickets(): BelongsToMany
-    {
-        return $this->belongsToMany(Ticket::class, 'helpdesk_ticket_tag', 'tag_id', 'ticket_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/Team.php b/Modules/Helpdesk/Models/Team.php
deleted file mode 100644
index 52536a3..0000000
--- a/Modules/Helpdesk/Models/Team.php
+++ /dev/null
@@ -1,48 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Modules\Company\Models\Company;
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-use Illuminate\Database\Eloquent\SoftDeletes;
-
-final class Team extends Model
-{
-    use HasFactory;
-    use SoftDeletes;
-
-    protected $table = 'helpdesk_teams';
-
-    /** @var list<string> */
-    protected $fillable = ['company_id', 'name', 'slug', 'color', 'description', 'archived_at', 'is_default'];
-
-    /** @var array<string, string> */
-    protected $casts = [
-        'company_id' => 'integer',
-        'archived_at' => 'datetime',
-        'is_default' => 'boolean',
-    ];
-
-    /** @return BelongsTo<Company, Team> */
-    public function company(): BelongsTo
-    {
-        return $this->belongsTo(Company::class, 'company_id');
-    }
-
-    /** @return HasMany<Project> */
-    public function projects(): HasMany
-    {
-        return $this->hasMany(Project::class, 'team_id');
-    }
-
-    /** @return HasMany<Ticket> */
-    public function tickets(): HasMany
-    {
-        return $this->hasMany(Ticket::class, 'team_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/Ticket.php b/Modules/Helpdesk/Models/Ticket.php
deleted file mode 100644
index 01a91c9..0000000
--- a/Modules/Helpdesk/Models/Ticket.php
+++ /dev/null
@@ -1,218 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use App\Models\User;
-use Illuminate\Database\Eloquent\Builder;
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-use Illuminate\Database\Eloquent\Relations\BelongsToMany;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-use Illuminate\Database\Eloquent\SoftDeletes;
-use Modules\Helpdesk\Database\Factories\TicketFactory;
-
-/**
- * @property int    $id
- * @property string $reference
- * @property string $subject
- * @property string $body
- */
-final class Ticket extends Model
-{
-    use HasFactory;
-    use SoftDeletes;
-
-    protected $table = 'helpdesk_tickets';
-
-    protected $with = ['user'];
-
-    /** @var list<string> */
-    protected $fillable = [
-        'reference', 'company_id', 'user_id', 'agent_id', 'status_id', 'board_id', 'priority_id', 'category_id', 'project_id', 'team_id',
-        'subject', 'body', 'due_at', 'completed_at', 'last_activity_at', 'archived_at',
-        'sla_policy_id', 'product_id', 'first_response_at', 'sla_first_response_due_at', 'sla_resolution_due_at',
-        'sla_first_response_breached_at', 'sla_resolution_breached_at', 'public_replies_count', 'time_spent_minutes',
-    ];
-
-    /** @var array<string, string> */
-    protected $casts = [
-        'company_id' => 'integer',
-        'team_id' => 'integer',
-        'board_id' => 'integer',
-        'due_at' => 'datetime',
-        'completed_at' => 'datetime',
-        'last_activity_at' => 'datetime',
-        'archived_at' => 'datetime',
-        'sla_policy_id' => 'integer',
-        'product_id' => 'integer',
-        'first_response_at' => 'datetime',
-        'sla_first_response_due_at' => 'datetime',
-        'sla_resolution_due_at' => 'datetime',
-        'sla_first_response_breached_at' => 'datetime',
-        'sla_resolution_breached_at' => 'datetime',
-        'public_replies_count' => 'integer',
-        'time_spent_minutes' => 'integer',
-    ];
-
-    /** @return BelongsTo<User, Ticket> */
-    public function user(): BelongsTo
-    {
-        return $this->belongsTo(User::class, 'user_id');
-    }
-
-    public function tickets(): Ticket|HasMany
-    {
-        return $this->hasMany(Ticket::class, 'ticket_id');
-    }
-
-    /** @return BelongsTo<User, Ticket> */
-    public function owner(): BelongsTo
-    {
-        return $this->belongsTo(User::class, 'user_id');
-    }
-
-    /** @return BelongsTo<User, Ticket> */
-    public function agent(): BelongsTo
-    {
-        return $this->belongsTo(User::class, 'agent_id');
-    }
-
-    /** @return BelongsTo<Status, Ticket> */
-    public function status(): BelongsTo
-    {
-        return $this->belongsTo(Status::class, 'status_id');
-    }
-
-    /** @return BelongsTo<KanbanBoard, Ticket> */
-    public function board(): BelongsTo
-    {
-        return $this->belongsTo(KanbanBoard::class, 'board_id');
-    }
-
-    /** @return BelongsTo<Priority, Ticket> */
-    public function priority(): BelongsTo
-    {
-        return $this->belongsTo(Priority::class, 'priority_id');
-    }
-
-    /** @return BelongsTo<Category, Ticket> */
-    public function category(): BelongsTo
-    {
-        return $this->belongsTo(Category::class, 'category_id');
-    }
-
-    /** @return BelongsTo<Project, Ticket> */
-    public function project(): BelongsTo
-    {
-        return $this->belongsTo(Project::class, 'project_id');
-    }
-
-    /** @return BelongsTo<Team, Ticket> */
-    public function team(): BelongsTo
-    {
-        return $this->belongsTo(Team::class, 'team_id');
-    }
-
-    /** @return HasMany<Comment> */
-    public function comments(): HasMany
-    {
-        return $this->hasMany(Comment::class, 'ticket_id')
-            ->whereNull('parent_id')
-            ->oldest();
-    }
-
-    /** @return BelongsTo<SlaPolicy, Ticket> */
-    public function slaPolicy(): BelongsTo
-    {
-        return $this->belongsTo(SlaPolicy::class, 'sla_policy_id');
-    }
-
-    /** @return BelongsTo<Product, Ticket> */
-    public function product(): BelongsTo
-    {
-        return $this->belongsTo(Product::class, 'product_id');
-    }
-
-    /** @return HasMany<TicketSlaEvent> */
-    public function slaEvents(): HasMany
-    {
-        return $this->hasMany(TicketSlaEvent::class, 'ticket_id')->latest();
-    }
-
-    /** @return HasMany<TicketRating> */
-    public function ratings(): HasMany
-    {
-        return $this->hasMany(TicketRating::class, 'ticket_id')->latest();
-    }
-
-    /** @return HasMany<ChecklistItem> */
-    public function checklistItems(): HasMany
-    {
-        return $this->hasMany(ChecklistItem::class, 'ticket_id')->orderBy('sort_order')->orderBy('id');
-    }
-
-    /** @return BelongsToMany<Tag> */
-    public function tags(): BelongsToMany
-    {
-        return $this->belongsToMany(Tag::class, 'helpdesk_ticket_tag', 'ticket_id', 'tag_id');
-    }
-
-    public function getSlaFirstResponseBreachedAttribute(): bool
-    {
-        return $this->first_response_at === null
-            && $this->sla_first_response_due_at !== null
-            && now()->greaterThan($this->sla_first_response_due_at);
-    }
-
-    public function getSlaResolutionBreachedAttribute(): bool
-    {
-        return $this->completed_at === null
-            && $this->sla_resolution_due_at !== null
-            && now()->greaterThan($this->sla_resolution_due_at);
-    }
-
-    /** @return HasMany<GitCommit> */
-    public function gitCommits(): HasMany
-    {
-        return $this->hasMany(GitCommit::class, 'ticket_id')->latest('committed_at');
-    }
-
-    /** @return HasMany<Attachment> */
-    public function attachments(): HasMany
-    {
-        return $this->hasMany(Attachment::class, 'ticket_id')->latest();
-    }
-
-    /** @param Builder<Ticket> $query @return Builder<Ticket> */
-    public function scopeOpen(Builder $query): Builder
-    {
-        return $query->whereNull('completed_at');
-    }
-
-    /** @param Builder<Ticket> $query @return Builder<Ticket> */
-    public function scopeVisibleTo(Builder $query, User $user): Builder
-    {
-        if ((bool) ($user->helpdesk_admin ?? false)) {
-            return $query;
-        }
-
-        if ((bool) ($user->helpdesk_agent ?? false)) {
-            return $query->where(static function (Builder $subQuery) use ($user): void {
-                $subQuery->where('agent_id', $user->id)->orWhere('user_id', $user->id);
-            });
-        }
-
-        return $query->where('user_id', $user->id);
-    }
-
-    /**
-     * Create a new factory instance for the model.
-     */
-    protected static function newFactory(): TicketFactory
-    {
-        return TicketFactory::new();
-    }
-}
diff --git a/Modules/Helpdesk/Models/TicketRating.php b/Modules/Helpdesk/Models/TicketRating.php
deleted file mode 100644
index 047cf37..0000000
--- a/Modules/Helpdesk/Models/TicketRating.php
+++ /dev/null
@@ -1,16 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Model;
-
-final class TicketRating extends Model
-{
-    protected $table = 'helpdesk_ticket_ratings';
-
-    protected $fillable = ['ticket_id', 'agent_id', 'team_id', 'category_id', 'rating', 'token', 'comment', 'rated_at'];
-
-    protected $casts = ['ticket_id' => 'integer', 'agent_id' => 'integer', 'team_id' => 'integer', 'category_id' => 'integer', 'rating' => 'integer', 'rated_at' => 'datetime'];
-}
diff --git a/Modules/Helpdesk/Models/TicketSlaEvent.php b/Modules/Helpdesk/Models/TicketSlaEvent.php
deleted file mode 100644
index e67fc3c..0000000
--- a/Modules/Helpdesk/Models/TicketSlaEvent.php
+++ /dev/null
@@ -1,16 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Model;
-
-final class TicketSlaEvent extends Model
-{
-    protected $table = 'helpdesk_ticket_sla_events';
-
-    protected $fillable = ['ticket_id', 'sla_policy_id', 'event', 'due_at', 'occurred_at', 'breached', 'meta'];
-
-    protected $casts = ['ticket_id' => 'integer', 'sla_policy_id' => 'integer', 'due_at' => 'datetime', 'occurred_at' => 'datetime', 'breached' => 'boolean', 'meta' => 'array'];
-}
diff --git a/Modules/Helpdesk/Models/TicketTimeLog.php b/Modules/Helpdesk/Models/TicketTimeLog.php
deleted file mode 100644
index 96e2f2e..0000000
--- a/Modules/Helpdesk/Models/TicketTimeLog.php
+++ /dev/null
@@ -1,55 +0,0 @@
-<?php
-
-namespace Modules\Helpdesk\Models;
-
-use App\Models\User;
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-
-class TicketTimeLog extends Model
-{
-    use HasFactory;
-
-    protected $table = 'helpdesk_ticket_time_logs';
-
-    protected $fillable = [
-        'ticket_id',
-        'user_id',
-        'minutes',
-        'seconds',
-        'description',
-        'started_at',
-        'ended_at',
-        'logged_at',
-    ];
-
-    protected function casts(): array
-    {
-        return [
-            'ticket_id' => 'integer',
-            'user_id' => 'integer',
-            'minutes' => 'integer',
-            'seconds' => 'integer',
-            'started_at' => 'datetime',
-            'ended_at' => 'datetime',
-            'logged_at' => 'datetime',
-        ];
-    }
-
-    /**
-     * Get the ticket this time log belongs to.
-     */
-    public function ticket(): BelongsTo
-    {
-        return $this->belongsTo(Ticket::class, 'ticket_id');
-    }
-
-    /**
-     * Get the user who logged the time.
-     */
-    public function user(): BelongsTo
-    {
-        return $this->belongsTo(User::class, 'user_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/TimeLog.php b/Modules/Helpdesk/Models/TimeLog.php
deleted file mode 100644
index 9df473b..0000000
--- a/Modules/Helpdesk/Models/TimeLog.php
+++ /dev/null
@@ -1,41 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use App\Models\User;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-
-final class TimeLog extends Model
-{
-    protected $table = 'helpdesk_time_logs';
-
-    /** @var list<string> */
-    protected $fillable = [
-        'ticket_id',
-        'user_id',
-        'minutes',
-        'description',
-        'logged_at',
-    ];
-
-    /** @var array<string, string> */
-    protected $casts = [
-        'minutes' => 'integer',
-        'logged_at' => 'datetime',
-    ];
-
-    /** @return BelongsTo<Ticket, TimeLog> */
-    public function ticket(): BelongsTo
-    {
-        return $this->belongsTo(Ticket::class, 'ticket_id');
-    }
-
-    /** @return BelongsTo<User, TimeLog> */
-    public function user(): BelongsTo
-    {
-        return $this->belongsTo(User::class, 'user_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/WorkflowLog.php b/Modules/Helpdesk/Models/WorkflowLog.php
deleted file mode 100644
index 2b218c1..0000000
--- a/Modules/Helpdesk/Models/WorkflowLog.php
+++ /dev/null
@@ -1,38 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-
-final class WorkflowLog extends Model
-{
-    use HasFactory;
-
-    protected $table = 'helpdesk_workflow_logs';
-
-    /** @var list<string> */
-    protected $fillable = ['template_id', 'ticket_id', 'event', 'recipient', 'subject', 'status', 'tracking_token', 'first_opened_at', 'last_opened_at', 'opened_count', 'error'];
-
-    /** @var array<string, string> */
-    protected $casts = [
-        'first_opened_at' => 'datetime',
-        'last_opened_at' => 'datetime',
-        'opened_count' => 'integer',
-    ];
-
-    /** @return BelongsTo<WorkflowTemplate, WorkflowLog> */
-    public function template(): BelongsTo
-    {
-        return $this->belongsTo(WorkflowTemplate::class, 'template_id');
-    }
-
-    /** @return BelongsTo<Ticket, WorkflowLog> */
-    public function ticket(): BelongsTo
-    {
-        return $this->belongsTo(Ticket::class, 'ticket_id');
-    }
-}
diff --git a/Modules/Helpdesk/Models/WorkflowTemplate.php b/Modules/Helpdesk/Models/WorkflowTemplate.php
deleted file mode 100644
index a4ce202..0000000
--- a/Modules/Helpdesk/Models/WorkflowTemplate.php
+++ /dev/null
@@ -1,28 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Models;
-
-use Illuminate\Database\Eloquent\Factories\HasFactory;
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\HasMany;
-
-final class WorkflowTemplate extends Model
-{
-    use HasFactory;
-
-    protected $table = 'helpdesk_workflow_templates';
-
-    /** @var list<string> */
-    protected $fillable = ['name', 'event', 'subject', 'html_body', 'text_body', 'to_role', 'cc', 'bcc', 'is_active'];
-
-    /** @var array<string, string> */
-    protected $casts = ['is_active' => 'boolean'];
-
-    /** @return HasMany<WorkflowLog> */
-    public function logs(): HasMany
-    {
-        return $this->hasMany(WorkflowLog::class, 'template_id');
-    }
-}
diff --git a/Modules/Helpdesk/Policies/TicketPolicy.php b/Modules/Helpdesk/Policies/TicketPolicy.php
deleted file mode 100644
index 6d45f1f..0000000
--- a/Modules/Helpdesk/Policies/TicketPolicy.php
+++ /dev/null
@@ -1,57 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Policies;
-
-use App\Models\User;
-use Modules\Helpdesk\Models\Ticket;
-
-final class TicketPolicy
-{
-    public function viewAny(User $user): bool
-    {
-        return true;
-    }
-
-    public function view(User $user, Ticket $ticket): bool
-    {
-        return $this->isPrivileged($user)
-            || ((bool) ($user->helpdesk_agent ?? false) && ((int) $ticket->agent_id === (int) $user->id || (int) $ticket->user_id === (int) $user->id))
-            || (int) $ticket->user_id === (int) $user->id;
-    }
-
-    public function create(User $user): bool
-    {
-        return true;
-    }
-
-    public function update(User $user, Ticket $ticket): bool
-    {
-        return $this->isPrivileged($user)
-            || ((bool) ($user->helpdesk_agent ?? false) && (int) $ticket->agent_id === (int) $user->id);
-    }
-
-    public function comment(User $user, Ticket $ticket): bool
-    {
-        return $this->view($user, $ticket);
-    }
-
-    public function delete(User $user, Ticket $ticket): bool
-    {
-        return $this->isPrivileged($user);
-    }
-
-    private function isPrivileged(User $user): bool
-    {
-        if ((bool) ($user->helpdesk_admin ?? false)) {
-            return true;
-        }
-
-        if (method_exists($user, 'isMpbaPlatformAdmin') && $user->isMpbaPlatformAdmin()) {
-            return true;
-        }
-
-        return false;
-    }
-}
diff --git a/Modules/Helpdesk/Providers/.gitkeep b/Modules/Helpdesk/Providers/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Providers/HelpdeskServiceProvider.php b/Modules/Helpdesk/Providers/HelpdeskServiceProvider.php
deleted file mode 100644
index f09ec9f..0000000
--- a/Modules/Helpdesk/Providers/HelpdeskServiceProvider.php
+++ /dev/null
@@ -1,195 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Providers;
-
-use Illuminate\Support\Facades\Blade;
-use Illuminate\Support\Facades\Config;
-use Illuminate\Support\Facades\File;
-use Illuminate\Support\Facades\Gate;
-use Illuminate\Support\ServiceProvider;
-use Livewire\Livewire;
-use Modules\Helpdesk\Livewire\HelpdeskDashboardWidget;
-use Modules\Helpdesk\Livewire\KanbanBoard;
-use Modules\Helpdesk\Livewire\SettingsManager;
-use Modules\Helpdesk\Livewire\TicketCreate;
-use Modules\Helpdesk\Livewire\TicketIndex;
-use Modules\Helpdesk\Livewire\TicketShow;
-use Modules\Helpdesk\Livewire\TicketTimer;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Policies\TicketPolicy;
-use Modules\Helpdesk\Support\ModuleInfo;
-
-final class HelpdeskServiceProvider extends ServiceProvider
-{
-    /**
-     * Module name.
-     */
-    protected string $moduleName = 'Helpdesk';
-
-    /**
-     * Lowercase module name.
-     */
-    protected string $moduleNameLower = 'helpdesk';
-
-    /**
-     * Register module services.
-     */
-    public function register(): void
-    {
-        $this->app->register(RouteServiceProvider::class);
-
-        $this->mergeConfigFrom(
-            module_path(ModuleInfo::name(), 'Config/config.php'),
-            ModuleInfo::nameLower(),
-        );
-    }
-
-    /**
-     * Bootstrap module services.
-     */
-    public function boot(): void
-    {
-        $this->registerTranslations();
-        $this->registerConfig();
-        $this->registerViews();
-        $this->registerHelpers();
-        $this->registerCommands();
-        $this->registerLivewireComponents();
-        $this->registerPolicies();
-
-        $this->loadMigrationsFrom(module_path(ModuleInfo::name(), 'Database/Migrations'));
-    }
-
-    /**
-     * Register Livewire components used by the module.
-     */
-    protected function registerLivewireComponents(): void
-    {
-        Livewire::component('helpdesk.ticket-index', TicketIndex::class);
-        Livewire::component('helpdesk.ticket-create', TicketCreate::class);
-        Livewire::component('helpdesk.ticket-show', TicketShow::class);
-        Livewire::component('helpdesk.ticket-timer', TicketTimer::class);
-        Livewire::component('helpdesk.dashboard-widget', HelpdeskDashboardWidget::class);
-        Livewire::component('helpdesk.kanban-board', KanbanBoard::class);
-        Livewire::component('helpdesk.settings-manager', SettingsManager::class);
-    }
-
-    /**
-     * Register policies and gates.
-     */
-    protected function registerPolicies(): void
-    {
-        Gate::policy(Ticket::class, TicketPolicy::class);
-
-        Gate::define('helpdesk-admin', static fn ($user): bool => (bool) ($user->helpdesk_admin ?? false));
-        Gate::define('helpdesk-agent', static fn ($user): bool => (bool) (($user->helpdesk_agent ?? false) || ($user->helpdesk_admin ?? false)));
-    }
-
-    /**
-     * Register helpers.
-     */
-    protected function registerHelpers(): void
-    {
-        foreach (glob(module_path(ModuleInfo::name(), 'Helpers/*.php')) ?: [] as $filename) {
-            require_once $filename;
-        }
-    }
-
-    /**
-     * Dynamically register console commands.
-     */
-    protected function registerCommands(): void
-    {
-        if (! $this->app->runningInConsole()) {
-            return;
-        }
-
-        $commandPath = module_path(ModuleInfo::name(), 'Console');
-
-        if (! is_dir($commandPath)) {
-            return;
-        }
-
-        $commands = collect(File::allFiles($commandPath))
-            ->map(fn ($file): string => 'Modules\\' . $this->moduleName . '\\Console\\' . $file->getFilenameWithoutExtension())
-            ->filter(fn (string $class): bool => class_exists($class))
-            ->values()
-            ->all();
-
-        $this->commands($commands);
-    }
-
-    /**
-     * Register config publishing.
-     */
-    protected function registerConfig(): void
-    {
-        $this->publishes([
-            module_path(ModuleInfo::name(), 'Config/config.php') => config_path(ModuleInfo::nameLower() . '.php'),
-        ], 'config');
-    }
-
-    /**
-     * Register module views.
-     */
-    protected function registerViews(): void
-    {
-        $viewPath = resource_path('views/modules/' . ModuleInfo::nameLower());
-        $sourcePath = module_path(ModuleInfo::name(), 'Resources/views');
-
-        $this->publishes([
-            $sourcePath => $viewPath,
-        ], ['views', ModuleInfo::nameLower() . '-module-views']);
-
-        $this->loadViewsFrom(array_merge($this->getPublishableViewPaths(), [$sourcePath]), ModuleInfo::nameLower());
-
-        Blade::componentNamespace('Modules\Helpdesk\View\Components', 'helpdesk');
-        Blade::anonymousComponentPath($sourcePath . '/components', 'helpdesk');
-    }
-
-    /**
-     * Register translations.
-     */
-    protected function registerTranslations(): void
-    {
-        $langPath = resource_path('lang/modules/' . ModuleInfo::nameLower());
-
-        if (is_dir($langPath)) {
-            $this->loadTranslationsFrom($langPath, ModuleInfo::nameLower());
-
-            return;
-        }
-
-        $this->loadTranslationsFrom(module_path(ModuleInfo::name(), 'Resources/lang'), ModuleInfo::nameLower());
-    }
-
-    /**
-     * Get publishable view override paths.
-     *
-     * @return array<int, string>
-     */
-    private function getPublishableViewPaths(): array
-    {
-        $paths = [];
-
-        foreach (Config::get('view.paths') as $path) {
-            if (is_dir($path . '/modules/' . ModuleInfo::nameLower())) {
-                $paths[] = $path . '/modules/' . ModuleInfo::nameLower();
-            }
-        }
-
-        return $paths;
-    }
-
-    /**
-     * Get provided services.
-     *
-     * @return array<int, string>
-     */
-    public function provides(): array
-    {
-        return [];
-    }
-}
diff --git a/Modules/Helpdesk/Providers/RouteServiceProvider.php b/Modules/Helpdesk/Providers/RouteServiceProvider.php
deleted file mode 100644
index 80ed00c..0000000
--- a/Modules/Helpdesk/Providers/RouteServiceProvider.php
+++ /dev/null
@@ -1,57 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Providers;
-
-use Illuminate\Foundation\Support\Providers\RouteServiceProvider as ServiceProvider;
-use Illuminate\Support\Facades\Route;
-use Modules\Helpdesk\Http\Controllers\GitWebhookController;
-use Modules\Helpdesk\Http\Controllers\WorkflowOpenController;
-use Modules\Helpdesk\Support\ModuleInfo;
-
-final class RouteServiceProvider extends ServiceProvider
-{
-    /**
-     * Define module routes.
-     */
-    public function map(): void
-    {
-        $this->mapApiRoutes();
-        $this->mapWebRoutes();
-    }
-
-    /**
-     * Define web routes.
-     */
-    protected function mapWebRoutes(): void
-    {
-        Route::middleware(['web'])
-            ->prefix(config('helpdesk.route_prefix', 'helpdesk'))
-            ->name('helpdesk.')
-            ->get('/workflow/open/{token}', WorkflowOpenController::class)
-            ->name('workflow.open');
-
-        Route::middleware(config('helpdesk.middleware', ['web', 'auth']))
-            ->prefix(config('helpdesk.route_prefix', 'helpdesk'))
-            ->name('helpdesk.')
-            ->group(module_path(ModuleInfo::name(), 'Routes/web.php'));
-    }
-
-    /**
-     * Define API routes.
-     */
-    protected function mapApiRoutes(): void
-    {
-        Route::prefix('api/helpdesk')
-            ->middleware('api')
-            ->name('api.helpdesk.')
-            ->group(module_path(ModuleInfo::name(), 'Routes/api.php'));
-
-        Route::prefix('api/git')
-            ->middleware('api')
-            ->name('api.git.')
-            ->post('/gitea/webhook', [GitWebhookController::class, 'gitea'])
-            ->name('gitea.webhook');
-    }
-}
diff --git a/Modules/Helpdesk/README.md b/Modules/Helpdesk/README.md
deleted file mode 100644
index 78cd8fd..0000000
--- a/Modules/Helpdesk/README.md
+++ /dev/null
@@ -1,333 +0,0 @@
-# Helpdesk Module
-
-Professional Livewire-first Helpdesk module for ticket management, public/internal responses, SLA tracking, time logging, audit history, and operational support workflows.
-
-## Closing a Ticket
-
-A ticket should only be closed when the issue has been resolved, verified, duplicated elsewhere, cancelled, or no further action is required.
-
-The recommended closure workflow is:
-
-1. Open the ticket detail page.
-2. Review the latest public and internal responses.
-3. Confirm the ticket can be closed.
-4. Add a closure comment explaining why the ticket is being closed.
-5. Set the ticket status to `Closed`.
-6. Save the change.
-7. Confirm the closure appears in the conversation or audit trail.
-
-## Closure Comment Requirement
-
-Every closed ticket must have a closure comment. The comment should explain the reason for closure clearly enough that another agent, manager, auditor, or customer can understand the decision later.
-
-A good closure comment should include:
-
-- What was resolved or confirmed.
-- Any action that was taken.
-- Whether the customer/user needs to do anything else.
-- Whether the ticket can be reopened if the issue returns.
-
-Example closure comment:
-
-```text
-Issue resolved and verified.
-
-The requested work has been completed and no further action is currently required. This ticket is now being closed.
-
-If the issue reoccurs or additional information becomes available, please reopen the ticket or create a new support request referencing this ticket number.
-```
-
-## Public Reply vs Internal Note
-
-When adding a response, choose the correct visibility.
-
-### Public Reply
-
-Use **Public Reply** when the customer or requester should see the message.
-
-Public replies are used for:
-
-- First-response SLA tracking.
-- Customer-visible updates.
-- Resolution explanations.
-- Closure comments that the requester should see.
-
-### Internal Note
-
-Use **Internal Note** when the message is only for agents, managers, or support staff.
-
-Internal notes are used for:
-
-- Investigation notes.
-- Technical diagnostics.
-- Private handover comments.
-- Internal escalation context.
-
-Internal notes should not count as a customer response or first-response SLA event.
-
-## Recommended Close Ticket UI Behaviour
-
-The preferred Helpdesk behaviour is:
-
-1. Agent clicks **Close Ticket**.
-2. A close panel or modal opens.
-3. The agent must enter a closure comment.
-4. The agent chooses **Public Reply** or **Internal Note**.
-5. The system validates the comment.
-6. The system saves the response.
-7. The ticket status changes to `Closed`.
-8. The activity/audit trail records the status change and closure reason.
-
-Validation should require a meaningful closure comment:
-
-```php
-'closure_comment' => ['required', 'string', 'min:10'],
-```
-
-## Closure Templates
-
-Closure templates can make support work faster and more consistent. Suggested templates:
-
-- Resolved and verified
-- User confirmed fixed
-- Duplicate ticket
-- Unable to reproduce
-- Configuration change completed
-- Training or user guidance provided
-- Cancelled by requester
-- No further action required
-
-Agents may select a template and edit the final message before closing the ticket.
-
-## SLA Meaning
-
-### First Response SLA
-
-The first-response SLA is satisfied when the first qualifying public agent response is posted.
-
-Typical states:
-
-| State | Meaning |
-| --- | --- |
-| Awaiting public reply | No qualifying public agent response has been posted yet. |
-| Due soon | The first-response target is close to its deadline. |
-| SLA met | The first public response was posted on time. |
-| Responded late | The first public response was posted after the SLA deadline. |
-| Breached | The SLA deadline passed without a qualifying public response. |
-
-### Resolution SLA
-
-The resolution SLA is satisfied when the ticket is resolved or closed within the agreed target time.
-
-Typical states:
-
-| State | Meaning |
-| --- | --- |
-| Awaiting resolution | The ticket has not yet been resolved or closed. |
-| Due soon | The resolution target is close to its deadline. |
-| SLA met | The ticket was resolved or closed on time. |
-| Breached | The resolution deadline was missed. |
-
-## Audit and Compliance Expectations
-
-Ticket closure should be auditable. The system should preserve:
-
-- Previous status.
-- New status.
-- User who closed the ticket.
-- Closure timestamp.
-- Closure comment.
-- Visibility of the closure comment.
-- SLA state at the time of closure.
-
-Do not delete historical responses or SLA records when a ticket is closed.
-
-## Reopening a Ticket
-
-If a closed ticket needs further work:
-
-1. Open the closed ticket.
-2. Click **Reopen** or change the status back to `Open` / `In Progress`.
-3. Add a reopen reason.
-4. Save the change.
-5. Continue the conversation using public replies or internal notes as appropriate.
-
-The reopen reason should be stored in the ticket activity/audit trail.
-
-## Development Standards
-
-Helpdesk changes must preserve the established WMS/Laravel module baseline:
-
-- Livewire-first workflows.
-- Module files remain under the existing `Modules/Helpdesk` structure.
-- Livewire components remain under `Modules/Helpdesk/Livewire`.
-- No unused JavaScript files.
-- No duplicate Blade paths such as `Resources/views/views`.
-- No `.DS_Store`, `__MACOSX`, or generated rubbish files in deliverables.
-- `changelog.yaml` must be append-only.
-- `module.json` version must match the latest `changelog.yaml` version.
-- Tests must be added or updated for workflow changes.
-
-## Closing a Ticket With a Mandatory Comment
-
-The ticket status control now enforces an auditable closure workflow.
-
-### How to close a ticket
-
-1. Open the Helpdesk ticket.
-2. Open **Ticket controls**.
-3. Change **Status** to a closed status, for example **Closed**.
-4. Click **Update status**.
-5. The **Close ticket** dialog opens if no closure comment has been entered.
-6. Enter a clear closure comment explaining what was resolved or why the ticket is being closed.
-7. Leave **Internal closure note** unticked when the customer/requester should see the closure response.
-8. Tick **Internal closure note** only when the closure reason is staff-only.
-9. Click **Close ticket**.
-
-### Closure comment rules
-
-- A closed status cannot be saved without a closure comment.
-- The closure comment must be at least 10 characters.
-- Public closure comments are saved as normal Helpdesk responses.
-- Internal closure comments are saved as internal notes and are only visible to users allowed to see internal notes.
-- The ticket `completed_at` timestamp is set when a closed status is saved successfully.
-- The resolution SLA is recorded after the closure is saved.
-
-### Recommended closure wording
-
-```text
-Issue resolved and verified.
-
-The requested work has been completed and no further action is currently required. This ticket is now closed.
-```
-
-## Ticket Workflow Stabilisation Checklist
-
-This module treats the following workflows as mandatory production Helpdesk behaviour. Future changes must preserve these flows and update tests when behaviour changes.
-
-### Create ticket
-
-1. Open **Helpdesk > Tickets > Create**.
-2. Enter a subject and details.
-3. Use the browser spell checker in the subject and details editor before submitting.
-4. Attach supporting files where useful.
-5. Click **Create Ticket** once.
-
-Validation must run only after **Create Ticket** is clicked. Rich-text editor synchronisation must not trigger premature validation or require a second click.
-
-### Public reply
-
-1. Open a ticket.
-2. Choose **Public reply**.
-3. Enter the response.
-4. Submit the response.
-
-A public reply is visible in the conversation and counts toward the first-response SLA. The first public response should set the first response timestamp once and must not be overwritten by later replies.
-
-### Internal note
-
-1. Open a ticket.
-2. Choose **Internal note**.
-3. Enter staff-only information.
-4. Submit the note.
-
-Internal notes are not customer-visible and must not satisfy the public first-response SLA.
-
-### Close ticket
-
-1. Open the ticket controls.
-2. Select a closed status.
-3. Enter a mandatory closure comment when prompted.
-4. Choose whether the closure comment is public or internal.
-5. Confirm **Close ticket**.
-
-The closure comment is required for auditability. The resolution SLA should be recorded after closure.
-
-### Reopen ticket
-
-1. Open a closed ticket.
-2. Select an open or in-progress status.
-3. Add a reopen reason where the UI requires one.
-4. Continue with public replies, internal notes, timers and attachments.
-
-The original closure history must remain intact.
-
-### SLA
-
-The SLA panel must show clear operational wording:
-
-- Awaiting public reply.
-- Due soon.
-- SLA met.
-- Responded late.
-- Breached.
-
-It should show who first responded, when they responded, and how long it took. SLA audit events should be retained for review.
-
-### Timer
-
-1. Start a timer only when work begins.
-2. The live elapsed timer appears only while the timer is running.
-3. End the timer when work stops.
-4. Confirm the saved time in the ticket log.
-
-Timer UI must not leave hidden or unused JavaScript files behind.
-
-### Attachments
-
-Attachments may be added to tickets and responses. Uploaded files must remain validated by type and size, stored safely, and associated with the correct ticket/comment.
-
-### Ticket reference sequence
-
-Ticket references must be generated from `helpdesk_ticket_sequences` when the migration has run. The sequence row is locked during ticket creation, and the initial value is calculated from all existing ticket references, including soft-deleted tickets. This avoids duplicate references such as reusing `HD-2026-00002`.
-
-### Spell checking
-
-Browser-native spell checking is enabled on ticket subjects, details, public replies, threaded replies, timer notes and closure comments using `spellcheck="true"` and `lang="en-GB"`.
-
-The ticket Details and main reply fields use visible native text areas so browsers can show spelling suggestions through their normal context menu. When a word is underlined, right-click or Ctrl-click it to choose a suggested correction. Browser spell checking does not usually open a separate application popup, and the exact suggestion menu is controlled by the user’s browser and operating system dictionary settings.
-
-### Regression coverage expected
-
-The module should keep tests around:
-
-- Create ticket submit-only validation.
-- Body editor synchronisation.
-- Public and internal replies.
-- Mandatory closure comments.
-- Reopen behaviour where implemented.
-- SLA state and audit trail updates.
-- Timer start/end logging.
-- Attachment validation and association.
-- Reference sequence collision prevention.
-- Browser spellcheck attributes on writable fields.
-
-
-## Rich Editor, Spellcheck, Clear and Close Workflow
-
-The ticket create and reply forms use rich HTML editing controls. Do not replace the rich editor with a plain `<textarea>` to enable spelling suggestions. Spellcheck must be enabled on the actual `contenteditable` editor surface using `spellcheck="true"`, `lang="en-GB"`, `autocorrect="on"` and `autocomplete="on"`.
-
-Browser spell suggestions appear inline as red underlines and are selected from the browser context menu by right-clicking or Ctrl-clicking the misspelled word.
-
-The create-ticket **Clear** action must only clear transient user-entered content:
-
-- subject
-- details/body
-- tags
-- attachments
-
-It must preserve configured routing defaults such as company, board, priority, category, project, team and due-date defaults.
-
-When a user selects a closed ticket status, the professional closure modal must open on the first interaction. A closure comment remains mandatory, and the user can choose whether the closure comment is public or internal.
-
-## Spellcheck and Rich Editor
-
-The Helpdesk rich editor keeps its HTML controls for formatting, lists, links, quotes and pasted content. Browser-native spellcheck is enabled on the editable area, but the module deliberately does not ship a fake inline spellchecker because replacing the editor with a textarea removes the toolbar and breaks the workflow.
-
-If a full inline spelling engine is required later, add it as a deliberate editor plugin integration with regression tests for formatting, Livewire body sync, ticket create, reply, clear, close modal, and attachment handling. Do not replace the rich editor with a plain textarea.
-
-## Timer Log Refresh
-
-The ticket timer dispatches `helpdesk-ticket-time-log-updated` after start and stop. The ticket detail Livewire component listens for that event and refreshes ticket aggregates so the time summary and log modal update without a page reload.
-
-Working Github setup with gitea
diff --git a/Modules/Helpdesk/Resources/assets/.gitkeep b/Modules/Helpdesk/Resources/assets/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Resources/assets/css/.gitkeep b/Modules/Helpdesk/Resources/assets/css/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Resources/assets/css/app.css b/Modules/Helpdesk/Resources/assets/css/app.css
deleted file mode 100644
index 16f7afa..0000000
--- a/Modules/Helpdesk/Resources/assets/css/app.css
+++ /dev/null
@@ -1,974 +0,0 @@
-.hd-helpdesk-surface .hd-btn,
-.hd-btn {
-    display: inline-flex;
-    align-items: center;
-    justify-content: center;
-    gap: .5rem;
-    border-radius: .85rem;
-    padding: .62rem 1.05rem;
-    font-size: .875rem;
-    line-height: 1.25rem;
-    font-weight: 800;
-    color: #ffffff !important;
-    text-decoration: none !important;
-    border: 1px solid rgba(255,255,255,.14);
-    box-shadow: 0 12px 28px rgba(0,0,0,.22);
-    transition: background-color .15s ease, transform .15s ease, box-shadow .15s ease;
-}
-.hd-helpdesk-surface .hd-btn:hover,
-.hd-btn:hover {
-    transform: translateY(-1px);
-    box-shadow: 0 16px 34px rgba(0,0,0,.30);
-}
-.hd-helpdesk-surface .hd-btn-sm,
-.hd-btn-sm {
-    border-radius: .65rem;
-    padding: .42rem .78rem;
-    font-size: .8125rem;
-}
-.hd-helpdesk-surface .hd-btn-blue,
-.hd-btn-blue { background: #2563eb !important; }
-.hd-helpdesk-surface .hd-btn-blue:hover,
-.hd-btn-blue:hover { background: #1d4ed8 !important; }
-.hd-helpdesk-surface .hd-btn-green,
-.hd-btn-green { background: #16a34a !important; }
-.hd-helpdesk-surface .hd-btn-green:hover,
-.hd-btn-green:hover { background: #15803d !important; }
-.hd-helpdesk-surface .hd-btn-amber,
-.hd-btn-amber { background: #f59e0b !important; }
-.hd-helpdesk-surface .hd-btn-amber:hover,
-.hd-btn-amber:hover { background: #d97706 !important; }
-.hd-helpdesk-surface .hd-btn-red,
-.hd-btn-red { background: #dc2626 !important; }
-.hd-helpdesk-surface .hd-btn-red:hover,
-.hd-btn-red:hover { background: #b91c1c !important; }
-.hd-helpdesk-surface .hd-btn-violet,
-.hd-btn-violet { background: #7c3aed !important; }
-.hd-helpdesk-surface .hd-btn-violet:hover,
-.hd-btn-violet:hover { background: #6d28d9 !important; }
-
-.hd-helpdesk-surface button[type="submit"],
-.hd-helpdesk-surface button[data-flux-button][type="submit"] {
-    background: #16a34a !important;
-    color: #ffffff !important;
-    border-color: rgba(255,255,255,.14) !important;
-}
-.hd-helpdesk-surface button[wire\:click^="reset"],
-.hd-helpdesk-surface button[wire\:target^="reset"] {
-    background: #f59e0b !important;
-    color: #ffffff !important;
-    border-color: rgba(255,255,255,.14) !important;
-}
-.hd-helpdesk-surface button[wire\:click^="edit"],
-.hd-helpdesk-surface button[wire\:target^="edit"] {
-    background: #2563eb !important;
-    color: #ffffff !important;
-    border-color: rgba(255,255,255,.14) !important;
-}
-.hd-helpdesk-surface button[wire\:click^="delete"],
-.hd-helpdesk-surface button[wire\:target^="delete"] {
-    background: #dc2626 !important;
-    color: #ffffff !important;
-    border-color: rgba(255,255,255,.14) !important;
-}
-
-.hd-select {
-    width: 100%;
-    min-height: 3.35rem;
-    border-radius: 1rem;
-    border: 1px solid #3f3f46 !important;
-    background: #09090b !important;
-    color: #f4f4f5 !important;
-    padding: .78rem 3rem .78rem 1rem;
-    font-weight: 800;
-    outline: none;
-    box-shadow: inset 0 1px 0 rgba(255,255,255,.05), 0 12px 26px rgba(0,0,0,.24);
-}
-.hd-select:focus {
-    border-color: #60a5fa !important;
-    box-shadow: 0 0 0 3px rgba(96,165,250,.38), inset 0 1px 0 rgba(255,255,255,.05);
-}
-
-.helpdesk-ticket-form,
-.helpdesk-ticket-form * {
-    -webkit-tap-highlight-color: transparent;
-}
-.helpdesk-ticket-form input,
-.helpdesk-ticket-form textarea,
-.helpdesk-ticket-form select,
-.helpdesk-ticket-form .select2-container--default .select2-selection--single,
-.helpdesk-ticket-form .select2-container--default .select2-selection--multiple,
-.helpdesk-ticket-form .select2-container--default .select2-selection__rendered,
-.helpdesk-ticket-form .select2-container--default .select2-selection__choice {
-    background: #09090b !important;
-    background-color: #09090b !important;
-    color: #f4f4f5 !important;
-    border-color: #3f3f46 !important;
-    caret-color: #f4f4f5 !important;
-    opacity: 1 !important;
-}
-.helpdesk-ticket-form input:disabled,
-.helpdesk-ticket-form textarea:disabled,
-.helpdesk-ticket-form select:disabled,
-.helpdesk-ticket-form .select2-container--disabled .select2-selection--single,
-.helpdesk-ticket-form .select2-container--disabled .select2-selection--multiple,
-.helpdesk-ticket-form [disabled],
-.helpdesk-ticket-form [aria-disabled="true"] {
-    background: #09090b !important;
-    background-color: #09090b !important;
-    color: #a1a1aa !important;
-    opacity: 1 !important;
-}
-.helpdesk-ticket-form input:-webkit-autofill,
-.helpdesk-ticket-form input:-webkit-autofill:hover,
-.helpdesk-ticket-form input:-webkit-autofill:focus,
-.helpdesk-ticket-form textarea:-webkit-autofill,
-.helpdesk-ticket-form textarea:-webkit-autofill:hover,
-.helpdesk-ticket-form textarea:-webkit-autofill:focus,
-.helpdesk-ticket-form select:-webkit-autofill,
-.helpdesk-ticket-form select:-webkit-autofill:hover,
-.helpdesk-ticket-form select:-webkit-autofill:focus {
-    -webkit-text-fill-color: #f4f4f5 !important;
-    box-shadow: 0 0 0 1000px #09090b inset !important;
-    transition: background-color 9999s ease-in-out 0s;
-}
-
-.hd-helpdesk-surface .hd-btn,
-.hd-btn {
-    display: inline-flex;
-    align-items: center;
-    justify-content: center;
-    gap: .5rem;
-    border-radius: .85rem;
-    padding: .62rem 1.05rem;
-    font-size: .875rem;
-    line-height: 1.25rem;
-    font-weight: 800;
-    color: #fff !important;
-    text-decoration: none !important;
-    border: 1px solid rgba(255,255,255,.14);
-    box-shadow: 0 12px 28px rgba(0,0,0,.22);
-    transition: background-color .15s ease, transform .15s ease, box-shadow .15s ease;
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-/* Helpdesk Flatpickr date picker */
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-    background: #09090b !important;
-    background-color: #09090b !important;
-    color: #f4f4f5 !important;
-    border-color: #3f3f46 !important;
-    caret-color: #f4f4f5 !important;
-    opacity: 1 !important;
-}
-.helpdesk-ticket-form input:disabled,
-.helpdesk-ticket-form textarea:disabled,
-.helpdesk-ticket-form select:disabled,
-.helpdesk-ticket-form .select2-container--disabled .select2-selection--single,
-.helpdesk-ticket-form .select2-container--disabled .select2-selection--multiple,
-.helpdesk-ticket-form [disabled],
-.helpdesk-ticket-form [aria-disabled="true"] {
-    background: #09090b !important;
-    background-color: #09090b !important;
-    color: #a1a1aa !important;
-    opacity: 1 !important;
-}
-.helpdesk-ticket-form input:-webkit-autofill,
-.helpdesk-ticket-form input:-webkit-autofill:hover,
-.helpdesk-ticket-form input:-webkit-autofill:focus,
-.helpdesk-ticket-form textarea:-webkit-autofill,
-.helpdesk-ticket-form textarea:-webkit-autofill:hover,
-.helpdesk-ticket-form textarea:-webkit-autofill:focus,
-.helpdesk-ticket-form select:-webkit-autofill,
-.helpdesk-ticket-form select:-webkit-autofill:hover,
-.helpdesk-ticket-form select:-webkit-autofill:focus {
-    -webkit-text-fill-color: #f4f4f5 !important;
-    box-shadow: 0 0 0 1000px #09090b inset !important;
-    transition: background-color 9999s ease-in-out 0s;
-}
-
-.hd-helpdesk-surface .hd-btn,
-.hd-btn {
-    display: inline-flex;
-    align-items: center;
-    justify-content: center;
-    gap: .5rem;
-    border-radius: .85rem;
-    padding: .62rem 1.05rem;
-    font-size: .875rem;
-    line-height: 1.25rem;
-    font-weight: 800;
-    color: #ffffff !important;
-    text-decoration: none !important;
-    border: 1px solid rgba(255,255,255,.14);
-    box-shadow: 0 12px 28px rgba(0,0,0,.22);
-    transition: background-color .15s ease, transform .15s ease, box-shadow .15s ease;
-}
-.hd-helpdesk-surface .hd-btn:hover,
-.hd-btn:hover {
-    transform: translateY(-1px);
-    box-shadow: 0 16px 34px rgba(0,0,0,.30);
-}
-.hd-helpdesk-surface .hd-btn-sm,
-.hd-btn-sm {
-    border-radius: .65rem;
-    padding: .42rem .78rem;
-    font-size: .8125rem;
-}
-.hd-helpdesk-surface .hd-btn-blue,
-.hd-btn-blue { background: #2563eb !important; }
-.hd-helpdesk-surface .hd-btn-blue:hover,
-.hd-btn-blue:hover { background: #1d4ed8 !important; }
-.hd-helpdesk-surface .hd-btn-green,
-.hd-btn-green { background: #16a34a !important; }
-.hd-helpdesk-surface .hd-btn-green:hover,
-.hd-btn-green:hover { background: #15803d !important; }
-.hd-helpdesk-surface .hd-btn-amber,
-.hd-btn-amber { background: #f59e0b !important; }
-.hd-helpdesk-surface .hd-btn-amber:hover,
-.hd-btn-amber:hover { background: #d97706 !important; }
-.hd-helpdesk-surface .hd-btn-red,
-.hd-btn-red { background: #dc2626 !important; }
-.hd-helpdesk-surface .hd-btn-red:hover,
-.hd-btn-red:hover { background: #b91c1c !important; }
-.hd-helpdesk-surface .hd-btn-violet,
-.hd-btn-violet { background: #7c3aed !important; }
-.hd-helpdesk-surface .hd-btn-violet:hover,
-.hd-btn-violet:hover { background: #6d28d9 !important; }
-
-.hd-helpdesk-surface button[type="submit"],
-.hd-helpdesk-surface button[data-flux-button][type="submit"] {
-    background: #16a34a !important;
-    color: #ffffff !important;
-    border-color: rgba(255,255,255,.14) !important;
-}
-.hd-helpdesk-surface button[wire\:click^="reset"],
-.hd-helpdesk-surface button[wire\:target^="reset"] {
-    background: #f59e0b !important;
-    color: #ffffff !important;
-    border-color: rgba(255,255,255,.14) !important;
-}
-.hd-helpdesk-surface button[wire\:click^="edit"],
-.hd-helpdesk-surface button[wire\:target^="edit"] {
-    background: #2563eb !important;
-    color: #ffffff !important;
-    border-color: rgba(255,255,255,.14) !important;
-}
-.hd-helpdesk-surface button[wire\:click^="delete"],
-.hd-helpdesk-surface button[wire\:target^="delete"] {
-    background: #dc2626 !important;
-    color: #ffffff !important;
-    border-color: rgba(255,255,255,.14) !important;
-}
-
-.hd-select {
-    width: 100%;
-    min-height: 3.35rem;
-    border-radius: 1rem;
-    border: 1px solid #3f3f46 !important;
-    background: #09090b !important;
-    color: #f4f4f5 !important;
-    padding: .78rem 3rem .78rem 1rem;
-    font-weight: 800;
-    outline: none;
-    box-shadow: inset 0 1px 0 rgba(255,255,255,.05), 0 12px 26px rgba(0,0,0,.24);
-}
-.hd-select:focus {
-    border-color: #60a5fa !important;
-    box-shadow: 0 0 0 3px rgba(96,165,250,.38), inset 0 1px 0 rgba(255,255,255,.05);
-}
-
-.helpdesk-ticket-form,
-.helpdesk-ticket-form * {
-    -webkit-tap-highlight-color: transparent;
-}
-.helpdesk-ticket-form input,
-.helpdesk-ticket-form textarea,
-.helpdesk-ticket-form select,
-.helpdesk-ticket-form .select2-container--default .select2-selection--single,
-.helpdesk-ticket-form .select2-container--default .select2-selection--multiple,
-.helpdesk-ticket-form .select2-container--default .select2-selection__rendered,
-.helpdesk-ticket-form .select2-container--default .select2-selection__choice {
-    background: #09090b !important;
-    background-color: #09090b !important;
-    color: #f4f4f5 !important;
-    border-color: #3f3f46 !important;
-    caret-color: #f4f4f5 !important;
-    opacity: 1 !important;
-}
-.helpdesk-ticket-form input:disabled,
-.helpdesk-ticket-form textarea:disabled,
-.helpdesk-ticket-form select:disabled,
-.helpdesk-ticket-form .select2-container--disabled .select2-selection--single,
-.helpdesk-ticket-form .select2-container--disabled .select2-selection--multiple,
-.helpdesk-ticket-form [disabled],
-.helpdesk-ticket-form [aria-disabled="true"] {
-    background: #09090b !important;
-    background-color: #09090b !important;
-    color: #a1a1aa !important;
-    opacity: 1 !important;
-}
-.helpdesk-ticket-form input:-webkit-autofill,
-.helpdesk-ticket-form input:-webkit-autofill:hover,
-.helpdesk-ticket-form input:-webkit-autofill:focus,
-.helpdesk-ticket-form textarea:-webkit-autofill,
-.helpdesk-ticket-form textarea:-webkit-autofill:hover,
-.helpdesk-ticket-form textarea:-webkit-autofill:focus,
-.helpdesk-ticket-form select:-webkit-autofill,
-.helpdesk-ticket-form select:-webkit-autofill:hover,
-.helpdesk-ticket-form select:-webkit-autofill:focus {
-    -webkit-text-fill-color: #f4f4f5 !important;
-    box-shadow: 0 0 0 1000px #09090b inset !important;
-    transition: background-color 9999s ease-in-out 0s;
-}
diff --git a/Modules/Helpdesk/Resources/assets/js/.gitkeep b/Modules/Helpdesk/Resources/assets/js/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Resources/assets/js/app.js b/Modules/Helpdesk/Resources/assets/js/app.js
deleted file mode 100644
index f801a10..0000000
--- a/Modules/Helpdesk/Resources/assets/js/app.js
+++ /dev/null
@@ -1,131 +0,0 @@
-import './bootstrap';
-import $ from 'jquery';
-import select2 from 'select2/dist/js/select2.full.js';
-import flatpickr from 'flatpickr';
-import 'flatpickr/dist/flatpickr.css';
-
-window.$ = $;
-window.jQuery = $;
-
-select2(window, $);
-
-function livewireComponentFor(element) {
-    const componentRoot = element.closest('[wire\\:id]');
-
-    if (!componentRoot || ! window.Livewire) {
-        return null;
-    }
-
-    return window.Livewire.find(componentRoot.getAttribute('wire:id'));
-}
-
-function setLivewireProperty(element, model, value) {
-    const component = livewireComponentFor(element);
-
-    if (!component || !model) {
-        return;
-    }
-
-    component.set(model, value === '' ? null : value);
-}
-
-function initialiseHelpdeskSelects() {
-    $('[data-helpdesk-select2]').each(function () {
-        const select = this;
-        const $select = $(select);
-        const placeholder = $select.data('placeholder') || $select.find('option[value=""]').first().text() || 'Select option';
-
-        if ($select.hasClass('select2-hidden-accessible')) {
-            return;
-        }
-
-        if (!$select.find('option[value=""]').length) {
-            $select.prepend(new Option('', '', false, false));
-        }
-
-        $select.select2({
-            width: '100%',
-            allowClear: true,
-            placeholder,
-        });
-
-        $select.on('change.helpdesk-select2', function () {
-            setLivewireProperty(select, $select.data('wire-model'), $select.val());
-        });
-    });
-}
-
-function clearHelpdeskSelects(root = document) {
-    $(root).find('[data-helpdesk-select2]').each(function () {
-        const $select = $(this);
-
-        $select.val(null);
-        $select.trigger('change.select2');
-        $select.trigger('change.helpdesk-select2');
-        $select.trigger('change');
-    });
-}
-
-function initialiseHelpdeskDatePickers() {
-    document.querySelectorAll('[data-helpdesk-flatpickr]').forEach((input) => {
-        if (input._helpdeskFlatpickr) {
-            return;
-        }
-
-        input._helpdeskFlatpickr = flatpickr(input, {
-            allowInput: true,
-            altInput: true,
-            altFormat: 'd M Y',
-            dateFormat: 'Y-m-d',
-            disableMobile: false,
-            onChange: (_selectedDates, dateText) => {
-                setLivewireProperty(input, input.dataset.wireModel, dateText || null);
-            },
-            onClose: (_selectedDates, dateText) => {
-                setLivewireProperty(input, input.dataset.wireModel, dateText || null);
-            },
-        });
-    });
-}
-
-function clearHelpdeskDatePickers(root = document) {
-    root.querySelectorAll('[data-helpdesk-flatpickr]').forEach((input) => {
-        if (input._helpdeskFlatpickr) {
-            input._helpdeskFlatpickr.clear();
-        }
-
-        input.value = '';
-        setLivewireProperty(input, input.dataset.wireModel, null);
-    });
-}
-
-function initialiseHelpdeskFormControls() {
-    initialiseHelpdeskSelects();
-    initialiseHelpdeskDatePickers();
-}
-
-function clearHelpdeskFormControls() {
-    clearHelpdeskSelects();
-    clearHelpdeskDatePickers();
-}
-
-window.initialiseHelpdeskFormControls = initialiseHelpdeskFormControls;
-window.clearHelpdeskFormControls = clearHelpdeskFormControls;
-
-document.addEventListener('DOMContentLoaded', initialiseHelpdeskFormControls);
-document.addEventListener('livewire:navigated', initialiseHelpdeskFormControls);
-document.addEventListener('helpdesk-form-cleared', clearHelpdeskFormControls);
-
-document.addEventListener('livewire:init', () => {
-    initialiseHelpdeskFormControls();
-
-    Livewire.hook('morphed', () => {
-        initialiseHelpdeskFormControls();
-    });
-
-    Livewire.on('helpdesk-form-cleared', () => {
-        clearHelpdeskFormControls();
-    });
-});
-
-console.info('Helpdesk module assets loaded');
diff --git a/Modules/Helpdesk/Resources/assets/js/bootstrap.js b/Modules/Helpdesk/Resources/assets/js/bootstrap.js
deleted file mode 100644
index f7ae55e..0000000
--- a/Modules/Helpdesk/Resources/assets/js/bootstrap.js
+++ /dev/null
@@ -1,4 +0,0 @@
-import axios from 'axios';
-
-window.axios = window.axios || axios;
-window.axios.defaults.headers.common['X-Requested-With'] = 'XMLHttpRequest';
diff --git a/Modules/Helpdesk/Resources/assets/sass/app.scss b/Modules/Helpdesk/Resources/assets/sass/app.scss
deleted file mode 100644
index 95b512a..0000000
--- a/Modules/Helpdesk/Resources/assets/sass/app.scss
+++ /dev/null
@@ -1,3 +0,0 @@
-.helpdesk-module {
-    min-height: 100vh;
-}
diff --git a/Modules/Helpdesk/Resources/lang/.gitkeep b/Modules/Helpdesk/Resources/lang/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Resources/views/.gitkeep b/Modules/Helpdesk/Resources/views/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Resources/views/attachments/source-preview.blade.php b/Modules/Helpdesk/Resources/views/attachments/source-preview.blade.php
deleted file mode 100644
index 9df5952..0000000
--- a/Modules/Helpdesk/Resources/views/attachments/source-preview.blade.php
+++ /dev/null
@@ -1,75 +0,0 @@
-@php
-    $lines = preg_split('/\r\n|\r|\n/', $contents);
-    $attachmentId = data_get($attachment, 'id');
-    $attachmentName = (string) data_get($attachment, 'original_name', 'Attachment');
-    $attachmentSize = (int) data_get($attachment, 'size', 0);
-    $ticketId = data_get($attachment, 'ticket_id');
-    $downloadUrl = route('helpdesk.attachments.download', $attachmentId);
-    $backUrl = is_numeric($ticketId) ? route('helpdesk.tickets.show', ['ticket' => $ticketId]) : route('helpdesk.index');
-@endphp
-
-@extends('helpdesk::layouts.master')
-
-@section('content')
-    <div class="min-h-screen bg-zinc-950 px-4 py-6 text-zinc-100 sm:px-6 lg:px-8">
-        <div class="mx-auto max-w-7xl space-y-4">
-            <header class="rounded-2xl border border-zinc-700 bg-zinc-900 p-5 shadow-sm">
-                <div class="flex flex-col gap-4 md:flex-row md:items-center md:justify-between">
-                    <div class="min-w-0">
-                        <p class="text-xs font-black uppercase tracking-[0.18em] text-blue-300">Read-only source viewer</p>
-                        <h1 class="mt-1 truncate text-2xl font-black text-white">{{ $attachmentName }}</h1>
-                        <p class="mt-2 text-sm text-zinc-400">
-                            Language: <span class="font-semibold text-zinc-200">{{ strtoupper($language) }}</span>
-                            <span class="mx-2 text-zinc-600">•</span>
-                            Size: <span class="font-semibold text-zinc-200">{{ Number::fileSize($attachmentSize) }}</span>
-                        </p>
-                    </div>
-
-                    <div class="flex flex-wrap gap-2">
-                        <a href="{{ $backUrl }}"
-                           class="inline-flex items-center gap-2 rounded-xl bg-zinc-700 px-4 py-2 text-sm font-bold text-white hover:bg-zinc-600">
-                            <i class="fa-solid fa-arrow-left" aria-hidden="true"></i>
-                            Back to ticket
-                        </a>
-                        <a href="{{ route('helpdesk.index') }}"
-                           class="inline-flex items-center gap-2 rounded-xl bg-blue-700 px-4 py-2 text-sm font-bold text-white hover:bg-blue-800">
-                            <i class="fa-solid fa-gauge-high" aria-hidden="true"></i>
-                            Dashboard
-                        </a>
-                        <a href="{{ $downloadUrl }}"
-                           class="inline-flex items-center gap-2 rounded-xl bg-blue-600 px-4 py-2 text-sm font-bold text-white hover:bg-blue-700">
-                            <i class="fa-solid fa-download" aria-hidden="true"></i>
-                            Download
-                        </a>
-                        <button type="button" data-helpdesk-copy-source
-                                class="inline-flex items-center gap-2 rounded-xl bg-green-600 px-4 py-2 text-sm font-bold text-white hover:bg-green-700">
-                            <i class="fa-regular fa-copy" aria-hidden="true"></i>
-                            Copy code
-                        </button>
-                    </div>
-                </div>
-            </header>
-
-            <section class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-950 shadow-sm">
-                <div class="overflow-auto">
-                    <table class="min-w-full border-collapse font-mono text-xs leading-6">
-                        <tbody>
-                        @foreach ($lines as $index => $line)
-                            <tr class="group hover:bg-zinc-900/80">
-                                <td class="select-none border-r border-zinc-800 bg-zinc-900 px-4 text-right text-zinc-500">{{ $index + 1 }}</td>
-                                <td class="whitespace-pre px-4 text-zinc-100"><code>{{ $line }}</code></td>
-                            </tr>
-                        @endforeach
-                        </tbody>
-                    </table>
-                </div>
-            </section>
-        </div>
-    </div>
-
-    <script>
-        document.querySelector('[data-helpdesk-copy-source]')?.addEventListener('click', async () => {
-            await navigator.clipboard.writeText(@js($contents));
-        });
-    </script>
-@endsection
diff --git a/Modules/Helpdesk/Resources/views/components/colour-badge.blade.php b/Modules/Helpdesk/Resources/views/components/colour-badge.blade.php
deleted file mode 100644
index c65e065..0000000
--- a/Modules/Helpdesk/Resources/views/components/colour-badge.blade.php
+++ /dev/null
@@ -1,16 +0,0 @@
-@props([
-    'color' => 'gray',
-    'label' => null,
-])
-
-@php
-    $background = \Modules\Helpdesk\Support\Color::css($color);
-    $foreground = \Modules\Helpdesk\Support\Color::text($color);
-@endphp
-
-<span
-    {{ $attributes->class('inline-flex items-center rounded-full px-2.5 py-1 text-xs font-semibold shadow-sm ring-1 ring-zinc-900/10') }}
-    style="background-color: {{ $background }}; color: {{ $foreground }};"
->
-    {{ $label ?? $slot }}
-</span>
diff --git a/Modules/Helpdesk/Resources/views/components/colour-select.blade.php b/Modules/Helpdesk/Resources/views/components/colour-select.blade.php
deleted file mode 100644
index 1385c92..0000000
--- a/Modules/Helpdesk/Resources/views/components/colour-select.blade.php
+++ /dev/null
@@ -1,74 +0,0 @@
-@props([
-    'label' => 'Badge colour',
-    'model',
-    'options' => [],
-])
-
-@php
-    $currentValue = data_get($this, $model, 'gray');
-    $currentHex = \Modules\Helpdesk\Support\Color::css($currentValue);
-    $currentText = \Modules\Helpdesk\Support\Color::text($currentValue);
-    $currentLabel = \Modules\Helpdesk\Support\Color::label($currentValue);
-@endphp
-
-<div {{ $attributes->class('rounded-xl border border-zinc-200 bg-white p-3 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/50') }}>
-    <div class="grid gap-3 lg:grid-cols-[minmax(0,1fr)_auto] lg:items-end">
-        <div class="min-w-0 space-y-2">
-            <label class="block text-xs font-bold uppercase tracking-wide text-zinc-600 dark:text-zinc-300">
-                {{ $label }}
-            </label>
-
-            <div class="grid gap-2 sm:grid-cols-[minmax(0,1fr)_auto] sm:items-center">
-                <select
-                    wire:model.live="{{ $model }}"
-                    class="h-9 w-full rounded-lg border border-zinc-300 bg-white px-3 text-sm font-semibold text-zinc-900 shadow-sm outline-none transition-colors duration-150 focus:border-blue-500 focus:ring-2 focus:ring-blue-500/30 dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-100"
-                >
-                    @foreach ($options as $key => $option)
-                        <option value="{{ $key }}" style="color: {{ $option['hex'] }};">
-                            ● {{ $option['name'] }} — {{ $option['hex'] }}
-                        </option>
-                    @endforeach
-                </select>
-
-                <span
-                    class="inline-flex h-9 min-w-28 items-center justify-center rounded-lg px-3 text-xs font-bold shadow-sm ring-1 ring-zinc-900/10 dark:ring-white/10"
-                    style="background-color: {{ $currentHex }}; color: {{ $currentText }};"
-                >
-                    {{ $currentLabel }}
-                </span>
-            </div>
-
-            <div class="flex flex-wrap items-center gap-1.5" aria-label="Available Helpdesk colours">
-                @foreach ($options as $key => $option)
-                    <button
-                        type="button"
-                        wire:click="$set('{{ $model }}', '{{ $key }}')"
-                        title="{{ $option['name'] }} {{ $option['hex'] }}"
-                        class="inline-flex h-6 w-6 items-center justify-center rounded-full border border-white/80 shadow-sm ring-1 ring-zinc-900/10 transition hover:scale-105 focus:outline-none focus:ring-2 focus:ring-blue-500/40 dark:ring-white/15"
-                        style="background-color: {{ $option['hex'] }}"
-                    >
-                        <span class="sr-only">Use {{ $option['name'] }}</span>
-                    </button>
-                @endforeach
-            </div>
-        </div>
-
-        <div class="grid grid-cols-[2.75rem_minmax(0,11rem)] items-center gap-2 lg:justify-end">
-            <input
-                type="color"
-                value="{{ $currentHex }}"
-                wire:change="$set('{{ $model }}', $event.target.value)"
-                class="h-9 w-11 cursor-pointer rounded-lg border border-zinc-300 bg-white p-1 shadow-sm dark:border-zinc-700 dark:bg-zinc-900"
-                aria-label="Choose a custom hex colour"
-            />
-
-            <input
-                type="text"
-                wire:model.live.debounce.500ms="{{ $model }}"
-                class="h-9 w-full rounded-lg border border-zinc-300 bg-white px-3 text-xs font-semibold text-zinc-900 placeholder:text-zinc-400 shadow-sm outline-none transition-colors duration-150 focus:border-blue-500 focus:ring-2 focus:ring-blue-500/30 dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-100 dark:placeholder:text-zinc-500"
-                placeholder="#ffffff"
-                aria-label="Custom hex colour"
-            />
-        </div>
-    </div>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/components/date-picker.blade.php b/Modules/Helpdesk/Resources/views/components/date-picker.blade.php
deleted file mode 100644
index 523076a..0000000
--- a/Modules/Helpdesk/Resources/views/components/date-picker.blade.php
+++ /dev/null
@@ -1,21 +0,0 @@
-@props(['id', 'model', 'label' => null, 'required' => false, 'placeholder' => 'Select date'])
-
-<div>
-    @if ($label)
-        <label class="block text-sm font-semibold text-zinc-200" for="{{ $id }}">
-            {{ $label }}
-            @if ($required)
-                <span class="helpdesk-required-star">*</span>
-            @endif
-        </label>
-    @endif
-
-    <div class="mt-2" wire:ignore>
-        <input id="{{ $id }}" type="text" value="{{ $attributes->get('value') }}" data-helpdesk-flatpickr
-            data-wire-model="{{ $model }}" placeholder="{{ $placeholder }}" autocomplete="off"
-            {{ $attributes->except('value')->merge([
-                'class' =>
-                    'block w-full rounded-xl border border-zinc-700 bg-zinc-950 px-4 py-3 text-sm text-zinc-100 shadow-sm outline-none transition-colors duration-150 placeholder:text-zinc-500 focus:border-blue-500 focus:ring-2 focus:ring-blue-500/40',
-            ]) }} />
-    </div>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/components/html-editor.blade.php b/Modules/Helpdesk/Resources/views/components/html-editor.blade.php
deleted file mode 100644
index d1d6f76..0000000
--- a/Modules/Helpdesk/Resources/views/components/html-editor.blade.php
+++ /dev/null
@@ -1,143 +0,0 @@
-@props([
-    'model' => 'body',
-    'label' => 'Details',
-    'placeholder' => 'Describe the ticket, include steps to reproduce, expected result, actual result and any useful technical details.',
-    'rows' => 10,
-    'editorDusk' => null,
-])
-
-<div
-    class="space-y-2"
-    x-data="{
-        model: @js($model),
-        value: @entangle($model),
-        init() {
-            this.$nextTick(() => {
-                this.writeEditorValue(this.value || '');
-            });
-        },
-        writeEditorValue(value) {
-            if (!this.$refs.editor) {
-                return;
-            }
-
-            const nextValue = value || '';
-            const currentValue = this.$refs.editor.innerText || '';
-
-            if (document.activeElement === this.$refs.editor && currentValue !== '' && currentValue !== nextValue) {
-                return;
-            }
-
-            this.$refs.editor.textContent = nextValue;
-        },
-        syncToLivewire(live = true) {
-            this.value = this.$refs.editor?.innerText || '';
-
-            if (this.$refs.input) {
-                this.$refs.input.value = this.value;
-            }
-
-            this.$wire.set(this.model, this.value, live);
-        },
-        resetEditor() {
-            this.value = '';
-            this.writeEditorValue('');
-            this.syncToLivewire(true);
-        },
-        runCommand(command) {
-            this.$refs.editor?.focus();
-            document.execCommand(command, false, null);
-            this.syncToLivewire(true);
-        },
-        wrapBlock(tagName) {
-            this.$refs.editor?.focus();
-            document.execCommand('formatBlock', false, tagName);
-            this.syncToLivewire(true);
-        },
-    }"
-    x-on:helpdesk-editor-sync.window="if (! $event.detail?.model || $event.detail.model === @js($model)) syncToLivewire($event.detail?.live ?? true)"
-    x-on:helpdesk-editor-reset.window="if (! $event.detail?.model || $event.detail.model === @js($model)) resetEditor()"
->
-    <label for="{{ $model }}-editor" class="block text-sm font-semibold text-zinc-200">
-        {{ $label }}
-    </label>
-
-    <div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-950 shadow-sm">
-        <div class="flex flex-wrap items-center gap-1.5 border-b border-zinc-700 bg-zinc-900/80 px-4 py-2 text-sm text-zinc-300" data-helpdesk-editor-toolbar>
-            <span class="mr-2 rounded-lg bg-zinc-800 px-2 py-1 text-xs font-black uppercase tracking-wide text-zinc-100">Spellcheck enabled</span>
-
-            <button type="button" x-on:click="runCommand('bold')" data-helpdesk-editor-command="bold"
-                class="inline-flex min-h-8 items-center justify-center rounded-lg border border-zinc-700 bg-zinc-950 px-3 py-1.5 text-xs font-black text-zinc-100 shadow-sm transition hover:bg-zinc-800 focus:outline-none focus:ring-2 focus:ring-blue-400/70"
-                aria-label="Bold selected text">
-                B
-            </button>
-            <button type="button" x-on:click="runCommand('italic')" data-helpdesk-editor-command="italic"
-                class="inline-flex min-h-8 items-center justify-center rounded-lg border border-zinc-700 bg-zinc-950 px-3 py-1.5 text-xs font-black italic text-zinc-100 shadow-sm transition hover:bg-zinc-800 focus:outline-none focus:ring-2 focus:ring-blue-400/70"
-                aria-label="Italic selected text">
-                I
-            </button>
-            <button type="button" x-on:click="runCommand('underline')" data-helpdesk-editor-command="underline"
-                class="inline-flex min-h-8 items-center justify-center rounded-lg border border-zinc-700 bg-zinc-950 px-3 py-1.5 text-xs font-black underline text-zinc-100 shadow-sm transition hover:bg-zinc-800 focus:outline-none focus:ring-2 focus:ring-blue-400/70"
-                aria-label="Underline selected text">
-                U
-            </button>
-            <button type="button" x-on:click="runCommand('insertUnorderedList')" data-helpdesk-editor-command="insertUnorderedList"
-                class="inline-flex min-h-8 items-center justify-center rounded-lg border border-zinc-700 bg-zinc-950 px-3 py-1.5 text-xs font-black text-zinc-100 shadow-sm transition hover:bg-zinc-800 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
-                • List
-            </button>
-            <button type="button" x-on:click="runCommand('insertOrderedList')" data-helpdesk-editor-command="insertOrderedList"
-                class="inline-flex min-h-8 items-center justify-center rounded-lg border border-zinc-700 bg-zinc-950 px-3 py-1.5 text-xs font-black text-zinc-100 shadow-sm transition hover:bg-zinc-800 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
-                1. List
-            </button>
-            <button type="button" x-on:click="wrapBlock('blockquote')" data-helpdesk-editor-command="blockquote"
-                class="inline-flex min-h-8 items-center justify-center rounded-lg border border-zinc-700 bg-zinc-950 px-3 py-1.5 text-xs font-black text-zinc-100 shadow-sm transition hover:bg-zinc-800 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
-                Quote
-            </button>
-            <button type="button" x-on:click="wrapBlock('pre')" data-helpdesk-editor-command="pre"
-                class="inline-flex min-h-8 items-center justify-center rounded-lg border border-zinc-700 bg-zinc-950 px-3 py-1.5 text-xs font-black text-zinc-100 shadow-sm transition hover:bg-zinc-800 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
-                Code
-            </button>
-        </div>
-
-        <div
-            id="{{ $model }}-editor"
-            x-ref="editor"
-            contenteditable="true"
-            spellcheck="true"
-            lang="en-GB"
-            autocorrect="on"
-            autocomplete="on"
-            autocapitalize="sentences"
-            inputmode="text"
-            role="textbox"
-            aria-multiline="true"
-            data-placeholder="{{ $placeholder }}"
-            data-wire-model="{{ $model }}"
-            data-helpdesk-sync-target="{{ $model }}"
-            data-helpdesk-editor-model="{{ $model }}"
-            @if ($editorDusk) data-dusk="{{ $editorDusk }}" dusk="{{ $editorDusk }}" @endif
-            x-on:paste="syncToLivewire(false)"
-            x-on:blur="syncToLivewire(true)"
-            class="helpdesk-rich-editor block min-h-[14rem] w-full overflow-y-auto whitespace-pre-wrap break-words border-0 bg-zinc-950 px-5 py-4 text-base leading-7 text-zinc-100 outline-none transition placeholder:text-zinc-500 empty:before:pointer-events-none empty:before:text-zinc-500 empty:before:content-[attr(data-placeholder)] focus:ring-2 focus:ring-blue-500"
-        ></div>
-
-        <textarea
-            x-ref="input"
-            wire:model.defer="{{ $model }}"
-            spellcheck="true"
-            lang="en-GB"
-            autocorrect="on"
-            autocomplete="on"
-            autocapitalize="sentences"
-            inputmode="text"
-            class="sr-only"
-            tabindex="-1"
-            aria-hidden="true"
-            data-helpdesk-spellcheck-mirror="{{ $model }}"
-        ></textarea>
-    </div>
-
-    <p class="text-xs font-semibold text-zinc-400">
-        Browser spellcheck stays active in the native editable area. Formatting is synchronised before submit so Livewire does not lose unsaved editor text during attachment refreshes.
-    </p>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/components/layouts/app.blade.php b/Modules/Helpdesk/Resources/views/components/layouts/app.blade.php
deleted file mode 100644
index 59ce0d3..0000000
--- a/Modules/Helpdesk/Resources/views/components/layouts/app.blade.php
+++ /dev/null
@@ -1,9 +0,0 @@
-@props(['title' => null])
-
-{{--
-    Helpdesk compatibility component.
-
-    Do not call <x-layouts.app> from here: when Laravel resolves this component path first,
-    that creates an infinite component loop. Delegate directly to the central WMS layout instead.
---}}
-@include('layouts.app.sidebar')
diff --git a/Modules/Helpdesk/Resources/views/components/lookup-table.blade.php b/Modules/Helpdesk/Resources/views/components/lookup-table.blade.php
deleted file mode 100644
index 7fbce6d..0000000
--- a/Modules/Helpdesk/Resources/views/components/lookup-table.blade.php
+++ /dev/null
@@ -1,47 +0,0 @@
-<div class="overflow-x-auto">
-    <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
-        <thead
-            class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
-            <tr>
-                <th class="px-3 py-2.5">Name</th>
-                <th class="px-3 py-2.5">Slug</th>
-                <th class="px-3 py-2.5">Colour</th>
-                <th class="px-3 py-2.5">Default</th>
-                <th class="px-3 py-2.5">Tickets</th>
-                <th class="px-3 py-2.5 text-right">Actions</th>
-            </tr>
-        </thead>
-        <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
-            @forelse ($items as $item)
-                <tr>
-                    <td class="px-3 py-2.5 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->name }}</td>
-                    <td class="px-3 py-2.5 font-mono text-xs text-zinc-500">{{ $item->slug }}</td>
-                    <td class="px-3 py-2.5">
-                        <span class="inline-flex items-center gap-2 rounded-full border border-zinc-200 bg-white px-2.5 py-1 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-200">
-                            <span class="h-3 w-3 rounded-full" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($item->color) }}"></span>
-                            {{ \Illuminate\Support\Str::of(\Modules\Helpdesk\Support\Color::normalise($item->color))->headline() }}
-                        </span>
-                    </td>
-                    <td class="px-3 py-2.5">
-                        <flux:badge color="{{ $item->is_default ?? false ? 'emerald' : 'zinc' }}">
-                            {{ $item->is_default ?? false ? 'Default' : 'No' }}
-                        </flux:badge>
-                    </td>
-                    <td class="px-3 py-2.5 text-zinc-500">{{ $item->tickets_count ?? 0 }}</td>
-                    <td class="px-3 py-2.5 text-right">
-                        <div class="flex justify-end gap-1.5">
-                            <button type="button" wire:click="{{ $edit }}({{ $item->id }})"
-                                class="hd-btn hd-btn-sm hd-btn-blue">Edit</button>
-                            <button type="button" wire:click="{{ $delete }}({{ $item->id }})"
-                                class="hd-btn hd-btn-sm hd-btn-red">Delete</button>
-                        </div>
-                    </td>
-                </tr>
-            @empty
-                <tr>
-                    <td colspan="6" class="px-3 py-8 text-center text-zinc-500">No records yet.</td>
-                </tr>
-            @endforelse
-        </tbody>
-    </table>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/components/project-table.blade.php b/Modules/Helpdesk/Resources/views/components/project-table.blade.php
deleted file mode 100644
index c7af1cb..0000000
--- a/Modules/Helpdesk/Resources/views/components/project-table.blade.php
+++ /dev/null
@@ -1,47 +0,0 @@
-<div class="overflow-x-auto">
-    <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
-        <thead
-            class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
-            <tr>
-                <th class="px-3 py-2.5">Project</th>
-                <th class="px-3 py-2.5">Company</th>
-                <th class="px-3 py-2.5">Team</th>
-                <th class="px-3 py-2.5">Colour</th>
-                <th class="px-3 py-2.5">Default</th>
-                <th class="px-3 py-2.5">Tickets</th>
-                <th class="px-3 py-2.5 text-right">Actions</th>
-            </tr>
-        </thead>
-        <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
-            @forelse ($items as $item)
-                <tr>
-                    <td class="px-3 py-2.5 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->title }}</td>
-                    <td class="px-3 py-2.5 text-zinc-500">{{ $item->company?->name ?? 'Global' }}</td>
-                    <td class="px-3 py-2.5 text-zinc-500">{{ $item->team?->name ?? 'No team' }}</td>
-                    <td class="px-3 py-2.5">
-                        <span class="inline-flex items-center gap-2 rounded-full border border-zinc-200 bg-white px-2.5 py-1 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-200">
-                            <span class="h-3 w-3 rounded-full" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($item->color) }}"></span>
-                            {{ \Illuminate\Support\Str::of(\Modules\Helpdesk\Support\Color::normalise($item->color))->headline() }}
-                        </span>
-                    </td>
-                    <td class="px-3 py-2.5">
-                        <flux:badge color="{{ $item->is_default ?? false ? 'emerald' : 'zinc' }}">
-                            {{ $item->is_default ?? false ? 'Default' : 'No' }}</flux:badge>
-                    </td>
-                    <td class="px-3 py-2.5 text-zinc-500">{{ $item->tickets_count ?? 0 }}</td>
-                    <td class="px-3 py-2.5 text-right">
-                        <div class="flex justify-end gap-1.5"><button type="button"
-                                wire:click="editProject({{ $item->id }})"
-                                class="hd-btn hd-btn-sm hd-btn-blue">Edit</button><button type="button"
-                                wire:click="deleteProject({{ $item->id }})"
-                                class="hd-btn hd-btn-sm hd-btn-red">Delete</button></div>
-                    </td>
-                </tr>
-            @empty
-                <tr>
-                    <td colspan="7" class="px-3 py-8 text-center text-zinc-500">No projects yet.</td>
-                </tr>
-            @endforelse
-        </tbody>
-    </table>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/components/repository-table.blade.php b/Modules/Helpdesk/Resources/views/components/repository-table.blade.php
deleted file mode 100644
index 8c590c4..0000000
--- a/Modules/Helpdesk/Resources/views/components/repository-table.blade.php
+++ /dev/null
@@ -1,36 +0,0 @@
-<div class="overflow-x-auto">
-    <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
-        <thead
-            class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
-            <tr>
-                <th class="px-3 py-2.5">Name</th>
-                <th class="px-3 py-2.5">Provider</th>
-                <th class="px-3 py-2.5">Project</th>
-                <th class="px-3 py-2.5">Commits</th>
-                <th class="px-3 py-2.5 text-right">Actions</th>
-            </tr>
-        </thead>
-        <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
-            @forelse ($items as $item)
-                <tr>
-                    <td class="px-3 py-2.5 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->name }}</td>
-                    <td class="px-3 py-2.5 text-zinc-500">{{ strtoupper($item->provider) }}</td>
-                    <td class="px-3 py-2.5 text-zinc-500">{{ $item->project?->title ?? 'No project' }}</td>
-                    <td class="px-3 py-2.5 text-zinc-500">{{ $item->commits_count ?? 0 }}</td>
-                    <td class="px-3 py-2.5 text-right">
-                        <div class="flex justify-end gap-1.5"><button type="button"
-                                wire:click="editRepository({{ $item->id }})"
-                                class="hd-btn hd-btn-sm hd-btn-blue">Edit</button><button type="button"
-                                wire:click="deleteRepository({{ $item->id }})"
-                                wire:confirm="Delete this repository?"
-                                class="hd-btn hd-btn-sm hd-btn-red">Delete</button></div>
-                    </td>
-                </tr>
-            @empty
-                <tr>
-                    <td colspan="5" class="px-3 py-8 text-center text-zinc-500">No repositories yet.</td>
-                </tr>
-            @endforelse
-        </tbody>
-    </table>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/components/settings-section.blade.php b/Modules/Helpdesk/Resources/views/components/settings-section.blade.php
deleted file mode 100644
index 3074835..0000000
--- a/Modules/Helpdesk/Resources/views/components/settings-section.blade.php
+++ /dev/null
@@ -1,33 +0,0 @@
-@props([
-    'title' => 'Settings',
-    'description' => '',
-])
-
-<section
-    {{ $attributes->merge([
-        'class' => 'overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm ring-1 ring-zinc-900/5 dark:border-zinc-700 dark:bg-zinc-900 dark:ring-white/10',
-    ]) }}>
-    <div class="border-b border-zinc-200 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-4 py-3 text-white dark:border-zinc-700">
-        <div class="flex flex-col gap-2 sm:flex-row sm:items-center sm:justify-between">
-            <div class="min-w-0">
-                <p class="text-[10px] font-black uppercase tracking-[0.22em] text-blue-200">Configuration</p>
-                <h2 class="mt-0.5 text-base font-bold tracking-tight text-white">{{ $title }}</h2>
-                <p class="mt-1 max-w-3xl text-xs font-medium leading-5 text-blue-100/90 sm:text-sm">{{ $description }}</p>
-            </div>
-
-            <span class="inline-flex h-8 w-8 shrink-0 items-center justify-center rounded-xl border border-white/10 bg-white/10 text-blue-100 shadow-inner">
-                <i class="fa-solid fa-sliders text-xs" aria-hidden="true"></i>
-            </span>
-        </div>
-    </div>
-
-    <div class="border-b border-zinc-200 bg-zinc-50 px-3 py-3 dark:border-zinc-800 dark:bg-zinc-950/45 sm:px-4">
-        <div class="mx-auto max-w-7xl rounded-xl border border-zinc-200 bg-white p-3 shadow-sm dark:border-zinc-700 dark:bg-zinc-900/90 sm:p-4 [&_input:not([type='checkbox']):not([type='radio']):not([type='color'])]:min-h-9 [&_textarea]:min-h-20 [&_textarea]:leading-6">
-            {{ $form }}
-        </div>
-    </div>
-
-    <div class="bg-white dark:bg-zinc-900">
-        {{ $slot }}
-    </div>
-</section>
diff --git a/Modules/Helpdesk/Resources/views/components/team-table.blade.php b/Modules/Helpdesk/Resources/views/components/team-table.blade.php
deleted file mode 100644
index 90a3233..0000000
--- a/Modules/Helpdesk/Resources/views/components/team-table.blade.php
+++ /dev/null
@@ -1,45 +0,0 @@
-<div class="overflow-x-auto">
-    <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
-        <thead
-            class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
-            <tr>
-                <th class="px-3 py-2.5">Team</th>
-                <th class="px-3 py-2.5">Company</th>
-                <th class="px-3 py-2.5">Colour</th>
-                <th class="px-3 py-2.5">Default</th>
-                <th class="px-3 py-2.5">Tickets</th>
-                <th class="px-3 py-2.5 text-right">Actions</th>
-            </tr>
-        </thead>
-        <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
-            @forelse ($items as $item)
-                <tr>
-                    <td class="px-3 py-2.5 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->name }}</td>
-                    <td class="px-3 py-2.5 text-zinc-500">{{ $item->company?->name ?? 'Global' }}</td>
-                    <td class="px-3 py-2.5">
-                        <span class="inline-flex items-center gap-2 rounded-full border border-zinc-200 bg-white px-2.5 py-1 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-200">
-                            <span class="h-3 w-3 rounded-full" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($item->color) }}"></span>
-                            {{ \Illuminate\Support\Str::of(\Modules\Helpdesk\Support\Color::normalise($item->color))->headline() }}
-                        </span>
-                    </td>
-                    <td class="px-3 py-2.5">
-                        <flux:badge color="{{ $item->is_default ?? false ? 'emerald' : 'zinc' }}">
-                            {{ $item->is_default ?? false ? 'Default' : 'No' }}</flux:badge>
-                    </td>
-                    <td class="px-3 py-2.5 text-zinc-500">{{ $item->tickets_count ?? 0 }}</td>
-                    <td class="px-3 py-2.5 text-right">
-                        <div class="flex justify-end gap-1.5"><button type="button"
-                                wire:click="editTeam({{ $item->id }})"
-                                class="hd-btn hd-btn-sm hd-btn-blue">Edit</button><button type="button"
-                                wire:click="deleteTeam({{ $item->id }})"
-                                class="hd-btn hd-btn-sm hd-btn-red">Delete</button></div>
-                    </td>
-                </tr>
-            @empty
-                <tr>
-                    <td colspan="6" class="px-3 py-8 text-center text-zinc-500">No teams yet.</td>
-                </tr>
-            @endforelse
-        </tbody>
-    </table>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/dashboard/card.blade.php b/Modules/Helpdesk/Resources/views/dashboard/card.blade.php
deleted file mode 100644
index 3764821..0000000
--- a/Modules/Helpdesk/Resources/views/dashboard/card.blade.php
+++ /dev/null
@@ -1 +0,0 @@
-<livewire:helpdesk.dashboard-widget />
diff --git a/Modules/Helpdesk/Resources/views/index.blade.php b/Modules/Helpdesk/Resources/views/index.blade.php
deleted file mode 100644
index d2230a8..0000000
--- a/Modules/Helpdesk/Resources/views/index.blade.php
+++ /dev/null
@@ -1,267 +0,0 @@
-<style>
-    .hd-helpdesk-surface .hd-btn,
-    .hd-btn {
-        display: inline-flex;
-        align-items: center;
-        justify-content: center;
-        gap: .5rem;
-        border-radius: .65rem;
-        padding: .46rem .78rem;
-        font-size: .8125rem;
-        line-height: 1.25rem;
-        font-weight: 800;
-        color: #ffffff !important;
-        text-decoration: none !important;
-        border: 1px solid rgba(255, 255, 255, .14);
-        box-shadow: 0 8px 18px rgba(0, 0, 0, .18);
-        transition: background-color .15s ease, transform .15s ease, box-shadow .15s ease;
-    }
-
-    .hd-helpdesk-surface .hd-btn:hover,
-    .hd-btn:hover {
-        transform: translateY(-1px);
-        box-shadow: 0 10px 22px rgba(0, 0, 0, .24);
-    }
-
-    .hd-helpdesk-surface .hd-btn-sm,
-    .hd-btn-sm {
-        border-radius: .55rem;
-        padding: .32rem .62rem;
-        font-size: .75rem;
-    }
-
-    .hd-helpdesk-surface .hd-btn-blue,
-    .hd-btn-blue {
-        background: #2563eb !important;
-    }
-
-    .hd-helpdesk-surface .hd-btn-blue:hover,
-    .hd-btn-blue:hover {
-        background: #1d4ed8 !important;
-    }
-
-    .hd-helpdesk-surface .hd-btn-green,
-    .hd-btn-green {
-        background: #16a34a !important;
-    }
-
-    .hd-helpdesk-surface .hd-btn-green:hover,
-    .hd-btn-green:hover {
-        background: #15803d !important;
-    }
-
-    .hd-helpdesk-surface .hd-btn-amber,
-    .hd-btn-amber {
-        background: #f59e0b !important;
-    }
-
-    .hd-helpdesk-surface .hd-btn-amber:hover,
-    .hd-btn-amber:hover {
-        background: #d97706 !important;
-    }
-
-    .hd-helpdesk-surface .hd-btn-red,
-    .hd-btn-red {
-        background: #dc2626 !important;
-    }
-
-    .hd-helpdesk-surface .hd-btn-red:hover,
-    .hd-btn-red:hover {
-        background: #b91c1c !important;
-    }
-
-    .hd-helpdesk-surface .hd-btn-violet,
-    .hd-btn-violet {
-        background: #7c3aed !important;
-    }
-
-    .hd-helpdesk-surface .hd-btn-violet:hover,
-    .hd-btn-violet:hover {
-        background: #6d28d9 !important;
-    }
-
-    .hd-helpdesk-surface button[type="submit"],
-    .hd-helpdesk-surface button[data-flux-button][type="submit"] {
-        background: #16a34a !important;
-        color: #ffffff !important;
-        border-color: rgba(255, 255, 255, .14) !important;
-    }
-
-    .hd-helpdesk-surface button[wire\:click^="reset"],
-    .hd-helpdesk-surface button[wire\:target^="reset"] {
-        background: #f59e0b !important;
-        color: #ffffff !important;
-        border-color: rgba(255, 255, 255, .14) !important;
-    }
-
-    .hd-helpdesk-surface button[wire\:click^="edit"],
-    .hd-helpdesk-surface button[wire\:target^="edit"] {
-        background: #2563eb !important;
-        color: #ffffff !important;
-        border-color: rgba(255, 255, 255, .14) !important;
-    }
-
-    .hd-helpdesk-surface button[wire\:click^="delete"],
-    .hd-helpdesk-surface button[wire\:target^="delete"] {
-        background: #dc2626 !important;
-        color: #ffffff !important;
-        border-color: rgba(255, 255, 255, .14) !important;
-    }
-
-    .hd-select {
-        width: 100%;
-        min-height: 3.35rem;
-        border-radius: 1rem;
-        border: 1px solid #3f3f46 !important;
-        background: #09090b !important;
-        color: #f4f4f5 !important;
-        padding: .78rem 3rem .78rem 1rem;
-        font-weight: 800;
-        outline: none;
-        box-shadow: inset 0 1px 0 rgba(255, 255, 255, .05), 0 12px 26px rgba(0, 0, 0, .24);
-    }
-
-    .hd-select:focus {
-        border-color: #60a5fa !important;
-        box-shadow: 0 0 0 3px rgba(96, 165, 250, .38), inset 0 1px 0 rgba(255, 255, 255, .05);
-    }
-
-    .helpdesk-ticket-form,
-    .helpdesk-ticket-form * {
-        -webkit-tap-highlight-color: transparent;
-    }
-
-    .helpdesk-ticket-form input,
-    .helpdesk-ticket-form textarea,
-    .helpdesk-ticket-form select,
-    .helpdesk-ticket-form .select2-container--default .select2-selection--single,
-    .helpdesk-ticket-form .select2-container--default .select2-selection--multiple,
-    .helpdesk-ticket-form .select2-container--default .select2-selection__rendered,
-    .helpdesk-ticket-form .select2-container--default .select2-selection__choice {
-        background: #09090b !important;
-        background-color: #09090b !important;
-        color: #f4f4f5 !important;
-        border-color: #3f3f46 !important;
-        caret-color: #f4f4f5 !important;
-        opacity: 1 !important;
-    }
-
-    .helpdesk-ticket-form input:disabled,
-    .helpdesk-ticket-form textarea:disabled,
-    .helpdesk-ticket-form select:disabled,
-    .helpdesk-ticket-form .select2-container--disabled .select2-selection--single,
-    .helpdesk-ticket-form .select2-container--disabled .select2-selection--multiple,
-    .helpdesk-ticket-form [disabled],
-    .helpdesk-ticket-form [aria-disabled="true"] {
-        background: #09090b !important;
-        background-color: #09090b !important;
-        color: #a1a1aa !important;
-        opacity: 1 !important;
-    }
-
-    .helpdesk-ticket-form input:-webkit-autofill,
-    .helpdesk-ticket-form input:-webkit-autofill:hover,
-    .helpdesk-ticket-form input:-webkit-autofill:focus,
-    .helpdesk-ticket-form textarea:-webkit-autofill,
-    .helpdesk-ticket-form textarea:-webkit-autofill:hover,
-    .helpdesk-ticket-form textarea:-webkit-autofill:focus,
-    .helpdesk-ticket-form select:-webkit-autofill,
-    .helpdesk-ticket-form select:-webkit-autofill:hover,
-    .helpdesk-ticket-form select:-webkit-autofill:focus {
-        -webkit-text-fill-color: #f4f4f5 !important;
-        box-shadow: 0 0 0 1000px #09090b inset !important;
-        transition: background-color 9999s ease-in-out 0s;
-    }
-</style>
-
-<div class="hd-helpdesk-surface space-y-5">
-    <div class="overflow-hidden rounded-2xl border border-blue-400/20 bg-slate-950 shadow-sm ring-1 ring-white/5">
-        <div class="relative overflow-hidden bg-[radial-gradient(circle_at_78%_18%,rgba(37,99,235,0.28),transparent_34%),linear-gradient(135deg,#020617_0%,#07112d_48%,#111827_100%)] px-5 py-5 text-white sm:px-6">
-            <div class="grid items-center gap-5 lg:grid-cols-[minmax(0,1fr)_minmax(26rem,34rem)]">
-                <div class="relative z-10 max-w-4xl">
-                    <p class="text-[0.67rem] font-black uppercase tracking-[0.26em] text-blue-200">Support operations</p>
-                    <h1 class="mt-1 text-2xl font-black tracking-tight md:text-[1.7rem]">Helpdesk dashboard</h1>
-    <div class="helpdesk-dusk-labels sr-only">
-        <span>Total tickets</span>
-        <span>Open tickets</span>
-        <span>Closed tickets</span>
-    </div>
-
-                    <p class="mt-2 max-w-3xl text-sm leading-5 text-blue-100/85">
-                        Track workload, SLA health, project activity, Git commits and support communication from one professional workspace.
-                    </p>
-                    <div class="mt-4 flex flex-wrap gap-2">
-                        <a href="{{ route('helpdesk.tickets.create') }}" wire:navigate class="hd-btn hd-btn-sm hd-btn-green">
-                            <i class="fa-solid fa-plus" aria-hidden="true"></i>
-                            <span>New Ticket</span>
-                        </a>
-                        <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="hd-btn hd-btn-sm hd-btn-blue">
-                            <i class="fa-solid fa-ticket" aria-hidden="true"></i>
-                            <span>Active tickets</span>
-                        </a>
-                        <a href="{{ route('helpdesk.kanban') }}" wire:navigate class="hd-btn hd-btn-sm hd-btn-amber">
-                            <i class="fa-solid fa-table-columns" aria-hidden="true"></i>
-                            <span>Kanban</span>
-                        </a>
-                        <a href="{{ route('helpdesk.settings') }}" wire:navigate class="hd-btn hd-btn-sm hd-btn-violet">
-                            <i class="fa-solid fa-gear" aria-hidden="true"></i>
-                            <span>Settings</span>
-                        </a>
-                    </div>
-                </div>
-
-                <div class="relative hidden min-h-[8.5rem] lg:block" aria-hidden="true">
-                    <div class="absolute inset-0 rounded-2xl bg-[radial-gradient(circle_at_30%_20%,rgba(59,130,246,0.22),transparent_36%),radial-gradient(circle_at_88%_76%,rgba(16,185,129,0.16),transparent_30%)]"></div>
-                    <div class="relative h-full rounded-2xl border border-blue-300/15 bg-slate-950/70 p-4 shadow-2xl shadow-blue-950/30 backdrop-blur-sm">
-                        <div class="flex items-start justify-between gap-4 border-b border-white/10 pb-3">
-                            <div>
-                                <p class="text-[0.62rem] font-black uppercase tracking-[0.24em] text-blue-200">Support workflow</p>
-                                <p class="mt-0.5 text-[0.72rem] text-slate-400">Tickets, replies, files, commits and SLA</p>
-                            </div>
-                            <div class="flex shrink-0 gap-1.5 pt-1">
-                                <span class="h-2 w-2 rounded-full bg-emerald-400 shadow-[0_0_12px_rgba(52,211,153,0.8)]"></span>
-                                <span class="h-2 w-2 rounded-full bg-amber-400 shadow-[0_0_12px_rgba(251,191,36,0.8)]"></span>
-                                <span class="h-2 w-2 rounded-full bg-rose-400 shadow-[0_0_12px_rgba(251,113,133,0.8)]"></span>
-                            </div>
-                        </div>
-
-                        <div class="mt-3 grid grid-cols-4 items-stretch gap-2">
-                            <div class="rounded-xl border border-blue-400/25 bg-blue-500/10 px-2 py-2 text-center">
-                                <i class="fa-solid fa-ticket text-sm text-blue-300"></i>
-                                <p class="mt-1 text-[0.58rem] font-black uppercase tracking-wide text-white">New</p>
-                            </div>
-                            <div class="rounded-xl border border-amber-400/25 bg-amber-500/10 px-2 py-2 text-center">
-                                <i class="fa-solid fa-user-gear text-sm text-amber-300"></i>
-                                <p class="mt-1 text-[0.58rem] font-black uppercase tracking-wide text-white">Assigned</p>
-                            </div>
-                            <div class="rounded-xl border border-violet-400/25 bg-violet-500/10 px-2 py-2 text-center">
-                                <i class="fa-solid fa-comments text-sm text-violet-300"></i>
-                                <p class="mt-1 text-[0.58rem] font-black uppercase tracking-wide text-white">Response</p>
-                            </div>
-                            <div class="rounded-xl border border-emerald-400/25 bg-emerald-500/10 px-2 py-2 text-center">
-                                <i class="fa-solid fa-circle-check text-sm text-emerald-300"></i>
-                                <p class="mt-1 text-[0.58rem] font-black uppercase tracking-wide text-white">Resolved</p>
-                            </div>
-                        </div>
-
-                        <div class="mt-2 grid grid-cols-3 gap-2">
-                            <div class="rounded-lg border border-white/10 bg-slate-900/65 px-2 py-1.5 text-[0.62rem] font-bold text-slate-200">
-                                <i class="fa-solid fa-paperclip mr-1 text-blue-300"></i> Attachments
-                            </div>
-                            <div class="rounded-lg border border-white/10 bg-slate-900/65 px-2 py-1.5 text-[0.62rem] font-bold text-slate-200">
-                                <i class="fa-solid fa-code-branch mr-1 text-violet-300"></i> Commits
-                            </div>
-                            <div class="rounded-lg border border-white/10 bg-slate-900/65 px-2 py-1.5 text-[0.62rem] font-bold text-slate-200">
-                                <i class="fa-solid fa-stopwatch mr-1 text-emerald-300"></i> SLA
-                            </div>
-                        </div>
-                    </div>
-                </div>
-            </div>
-        </div>
-    </div>
-
-
-
-    <livewire:helpdesk.dashboard-widget />
-</div>
diff --git a/Modules/Helpdesk/Resources/views/layouts/app/sidebar.blade.php b/Modules/Helpdesk/Resources/views/layouts/app/sidebar.blade.php
deleted file mode 100644
index 1e1eed3..0000000
--- a/Modules/Helpdesk/Resources/views/layouts/app/sidebar.blade.php
+++ /dev/null
@@ -1,3 +0,0 @@
-@include('layouts.app.sidebar')
-@livewireScripts
-@fluxScripts
diff --git a/Modules/Helpdesk/Resources/views/layouts/master.blade.php b/Modules/Helpdesk/Resources/views/layouts/master.blade.php
deleted file mode 100644
index 805cc84..0000000
--- a/Modules/Helpdesk/Resources/views/layouts/master.blade.php
+++ /dev/null
@@ -1,4 +0,0 @@
-<x-layouts.app :title="$title ?? __('Helpdesk')">
-    {{ $slot ?? '' }}
-    @yield('content')
-</x-layouts.app>
diff --git a/Modules/Helpdesk/Resources/views/layouts/partials/topbar.blade.php b/Modules/Helpdesk/Resources/views/layouts/partials/topbar.blade.php
deleted file mode 100644
index 422ec00..0000000
--- a/Modules/Helpdesk/Resources/views/layouts/partials/topbar.blade.php
+++ /dev/null
@@ -1,103 +0,0 @@
-@php
-    $user = auth()->user();
-    $dashboardRoute =
-        Route::has('platform.dashboard') && method_exists($user, 'isMpbaPlatformAdmin') && $user?->isMpbaPlatformAdmin()
-            ? 'platform.dashboard'
-            : (Route::has('dashboard')
-                ? 'dashboard'
-                : null);
-@endphp
-
-<header class="sticky top-0 z-40 border-b border-white/10 bg-[#111118]/95 backdrop-blur" role="banner">
-    <div class="flex h-16 items-center justify-between px-4 lg:px-6">
-        <div class="flex min-w-0 items-center gap-3">
-            <button type="button"
-                class="inline-flex h-10 w-10 items-center justify-center rounded-xl border border-white/10 bg-white/5 text-white lg:hidden"
-                data-wms-mobile-open aria-label="{{ __('Open navigation menu') }}" aria-controls="wms-main-sidebar"
-                aria-expanded="false">
-                <i class="fa-solid fa-bars" aria-hidden="true"></i>
-            </button>
-
-            <a href="{{ $dashboardRoute ? route($dashboardRoute) : '#' }}" wire:navigate
-                class="flex min-w-0 items-center gap-3" aria-label="{{ __('Warehouse Management System') }}">
-                <span
-                    class="flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-cyan-600 text-sm font-bold text-white shadow-lg shadow-cyan-950/40">
-                    W
-                </span>
-
-                <span class="min-w-0">
-                    <span class="block truncate text-sm font-semibold text-white sm:text-base">
-                        {{ __('Warehouse Management System') }}
-                    </span>
-                    <span class="block text-xs font-semibold uppercase tracking-wide text-cyan-400">
-                        MPBA
-                    </span>
-                </span>
-            </a>
-        </div>
-
-        <div class="relative flex shrink-0 items-center gap-3" x-data="{ open: false }"
-            x-on:keydown.escape.window="open = false">
-            <button type="button"
-                class="flex items-center gap-3 rounded-2xl border border-white/10 bg-white/5 px-3 py-2 text-left transition hover:bg-white/10 focus:outline-none focus:ring-2 focus:ring-blue-400 focus:ring-offset-2 focus:ring-offset-[#111118]"
-                x-on:click="open = ! open" x-bind:aria-expanded="open.toString()" aria-haspopup="menu"
-                data-test="top-user-menu-button">
-                <span class="hidden text-right sm:block">
-                    <span class="block text-sm font-semibold text-white">{{ $user?->name ?? __('User') }}</span>
-                    <span class="block text-xs text-white/50">{{ $user?->email ?? '' }}</span>
-                </span>
-
-                <span
-                    class="flex h-10 w-10 items-center justify-center rounded-full bg-blue-700 text-xs font-bold text-white shadow-lg shadow-blue-950/40">
-                    {{ $user?->initials() ?? 'U' }}
-                </span>
-
-                <i class="fa-solid fa-chevron-down hidden text-white/50 sm:block" aria-hidden="true"></i>
-            </button>
-
-            <div x-cloak x-show="open" x-transition.origin.top.right x-on:click.outside="open = false"
-                class="absolute right-0 top-full mt-2 w-72 overflow-hidden rounded-2xl border border-white/10 bg-[#181820] shadow-2xl shadow-black/40"
-                role="menu">
-                <div class="border-b border-white/10 px-4 py-3">
-                    <div class="text-sm font-semibold text-white">{{ $user?->name ?? __('User') }}</div>
-                    <div class="truncate text-xs text-white/50">{{ $user?->email ?? '' }}</div>
-                </div>
-
-                <div class="p-2">
-                    @if ($dashboardRoute)
-                        <a href="{{ route($dashboardRoute) }}" wire:navigate
-                            class="block rounded-xl px-3 py-2 text-sm text-white/80 hover:bg-white/10 hover:text-white"
-                            role="menuitem">
-                            {{ __('Dashboard') }}
-                        </a>
-                    @endif
-
-                    @if (Route::has('profile.edit'))
-                        <a href="{{ route('profile.edit') }}" wire:navigate
-                            class="block rounded-xl px-3 py-2 text-sm text-white/80 hover:bg-white/10 hover:text-white"
-                            role="menuitem">
-                            {{ __('Profile') }}
-                        </a>
-                    @endif
-
-                    @if (Route::has('settings.index'))
-                        <a href="{{ route('settings.index') }}" wire:navigate
-                            class="block rounded-xl px-3 py-2 text-sm text-white/80 hover:bg-white/10 hover:text-white"
-                            role="menuitem">
-                            {{ __('Settings') }}
-                        </a>
-                    @endif
-
-                    <form method="POST" action="{{ route('logout') }}" class="mt-2 border-t border-white/10 pt-2">
-                        @csrf
-                        <button type="submit"
-                            class="w-full rounded-xl px-3 py-2 text-left text-sm text-red-300 hover:bg-red-500/10 hover:text-red-200"
-                            role="menuitem" data-test="logout-button">
-                            {{ __('Sign out') }}
-                        </button>
-                    </form>
-                </div>
-            </div>
-        </div>
-    </div>
-</header>
diff --git a/Modules/Helpdesk/Resources/views/livewire/dashboard-widget.blade.php b/Modules/Helpdesk/Resources/views/livewire/dashboard-widget.blade.php
deleted file mode 100644
index ad4dcfa..0000000
--- a/Modules/Helpdesk/Resources/views/livewire/dashboard-widget.blade.php
+++ /dev/null
@@ -1,196 +0,0 @@
-<div class="space-y-5" dusk="helpdesk-dashboard-widget">
-    <span class="sr-only">Total tickets Open tickets Closed tickets</span>
-    <div class="grid gap-4 md:grid-cols-2 xl:grid-cols-4">
-        <div class="rounded-2xl border border-blue-400/20 bg-gradient-to-br from-slate-950 to-blue-950/40 p-4 shadow-sm ring-1 ring-white/5">
-            <div class="flex items-center justify-between gap-3">
-                <div>
-                    <div class="text-xs font-black uppercase tracking-[0.18em] text-blue-200/80">Total tickets</div>
-                    <div class="mt-2 text-3xl font-black text-white">{{ $totalCount }}</div>
-                </div>
-                <div class="flex h-11 w-11 items-center justify-center rounded-xl bg-blue-500/20 text-blue-200 ring-1 ring-blue-300/20">
-                    <i class="fa-solid fa-ticket" aria-hidden="true"></i>
-                </div>
-            </div>
-            <div class="mt-4 h-1.5 rounded-full bg-slate-800">
-                <div class="h-1.5 rounded-full bg-blue-400" style="width: 100%"></div>
-            </div>
-        </div>
-
-        <div class="rounded-2xl border border-blue-400/20 bg-gradient-to-br from-slate-950 to-blue-950/40 p-4 shadow-sm ring-1 ring-white/5">
-            <div class="flex items-center justify-between gap-3">
-                <div>
-                    <div class="text-xs font-black uppercase tracking-[0.18em] text-blue-200/80">Open tickets</div>
-                    <div class="mt-2 text-3xl font-black text-blue-200">{{ $openCount }}</div>
-                </div>
-                <div class="flex h-11 w-11 items-center justify-center rounded-xl bg-blue-500/20 text-blue-200 ring-1 ring-blue-300/20">
-                    <i class="fa-solid fa-inbox" aria-hidden="true"></i>
-                </div>
-            </div>
-            <div class="mt-4 h-1.5 rounded-full bg-slate-800">
-                <div class="h-1.5 rounded-full bg-blue-400" style="width: {{ $openPercent }}%"></div>
-            </div>
-        </div>
-
-        <div class="rounded-2xl border border-emerald-400/20 bg-gradient-to-br from-slate-950 to-emerald-950/30 p-4 shadow-sm ring-1 ring-white/5">
-            <div class="flex items-center justify-between gap-3">
-                <div>
-                    <div class="text-xs font-black uppercase tracking-[0.18em] text-emerald-200/80">Closed tickets</div>
-                    <div class="mt-2 text-3xl font-black text-emerald-200">{{ $closedCount }}</div>
-                </div>
-                <div class="flex h-11 w-11 items-center justify-center rounded-xl bg-emerald-500/20 text-emerald-200 ring-1 ring-emerald-300/20">
-                    <i class="fa-solid fa-circle-check" aria-hidden="true"></i>
-                </div>
-            </div>
-            <div class="mt-4 h-1.5 rounded-full bg-slate-800">
-                <div class="h-1.5 rounded-full bg-emerald-400" style="width: {{ $closedPercent }}%"></div>
-            </div>
-        </div>
-
-        <div class="rounded-2xl border border-rose-400/20 bg-gradient-to-br from-slate-950 to-rose-950/25 p-4 shadow-sm ring-1 ring-white/5">
-            <div class="flex items-center justify-between gap-3">
-                <div>
-                    <div class="text-xs font-black uppercase tracking-[0.18em] text-rose-200/80">High priority</div>
-                    <div class="mt-2 text-3xl font-black text-rose-200">{{ $criticalCount }}</div>
-                </div>
-                <div class="flex h-11 w-11 items-center justify-center rounded-xl bg-rose-500/20 text-rose-200 ring-1 ring-rose-300/20">
-                    <i class="fa-solid fa-triangle-exclamation" aria-hidden="true"></i>
-                </div>
-            </div>
-            <div class="mt-4 text-xs font-semibold text-slate-400">Open urgent/high/critical workload.</div>
-        </div>
-    </div>
-
-    <div class="grid gap-5 xl:grid-cols-[minmax(0,2fr)_minmax(22rem,1fr)]">
-        <div class="rounded-2xl border border-zinc-700 bg-gradient-to-br from-slate-950 via-slate-950 to-blue-950/20 shadow-sm ring-1 ring-white/5">
-            <div class="flex items-center justify-between border-b border-white/10 px-5 py-4">
-                <div class="flex items-center gap-3">
-                    <span class="flex h-10 w-10 items-center justify-center rounded-xl bg-blue-500/15 text-blue-200 ring-1 ring-blue-300/20">
-                        <i class="fa-solid fa-list-check" aria-hidden="true"></i>
-                    </span>
-                    <div>
-                        <h2 class="text-lg font-black text-white">Recent tickets</h2>
-                        <p class="text-sm text-slate-400">Latest support activity.</p>
-                    </div>
-                </div>
-                <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="hd-btn hd-btn-sm hd-btn-blue">View all tickets</a>
-            </div>
-            {{-- Recent Tickets --}}
-            <div class="divide-y divide-white/10">
-                @forelse ($recentTickets as $ticket)
-                    <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate
-                       class="flex flex-nowrap items-center gap-4 px-5 py-4 transition hover:bg-blue-500/10">
-                        <div class="flex w-36 shrink-0 items-center gap-3 text-sm font-semibold text-slate-300">
-                            <span class="h-2 w-2 shrink-0 rounded-full bg-blue-400"></span>
-                            <span class="whitespace-nowrap">{{ $ticket->reference }}</span>
-                        </div>
-
-                        <div class="min-w-0 flex-1">
-                            <div class="truncate font-black text-white">{{ $ticket->subject }}</div>
-                            <div class="mt-1 truncate text-xs text-slate-400">
-                                {{ optional($ticket->last_activity_at)->format('d M Y H:i') ?? 'No activity yet' }}
-                            </div>
-                        </div>
-
-                        <div class="w-28 shrink-0">
-                            <x-helpdesk::colour-badge :color="$ticket->status?->color ?? 'zinc'">
-                                {{ $ticket->status?->name ?? 'No status' }}
-                            </x-helpdesk::colour-badge>
-                        </div>
-
-                        <div class="w-28 shrink-0">
-                            <x-helpdesk::colour-badge :color="$ticket->priority?->color ?? 'zinc'">
-                                {{ $ticket->priority?->name ?? 'No priority' }}
-                            </x-helpdesk::colour-badge>
-                        </div>
-
-                        <div class="w-28 shrink-0 whitespace-nowrap text-right text-sm font-semibold text-slate-400">
-                            {{ optional($ticket->last_activity_at)->diffForHumans() ?? 'No activity' }}
-                        </div>
-                    </a>
-                @empty
-                    <div class="px-5 py-8 text-center text-sm text-slate-400">No helpdesk tickets yet.</div>
-                @endforelse
-            </div>
-            {{-- Recent Tickets End--}}
-        </div>
-
-        <div class="space-y-5">
-            <div class="rounded-2xl border border-zinc-700 bg-gradient-to-br from-slate-950 to-slate-900 p-5 shadow-sm ring-1 ring-white/5">
-                <div class="mb-5 flex items-center justify-between">
-                    <div>
-                        <h2 class="text-lg font-black text-white">SLA overview</h2>
-                        <p class="text-sm text-slate-400">Closure rate and open workload.</p>
-                    </div>
-                    <span class="rounded-xl bg-emerald-500/15 px-3 py-1.5 text-sm font-black text-emerald-200 ring-1 ring-emerald-300/20">{{ $closedPercent }}% closed</span>
-                </div>
-
-                <div class="grid gap-5 sm:grid-cols-[9rem_minmax(0,1fr)] sm:items-center">
-                    <div class="relative mx-auto flex h-32 w-32 items-center justify-center rounded-full bg-slate-900 ring-8 ring-emerald-400/20">
-                        <div class="absolute inset-2 rounded-full border-8 border-emerald-400" style="clip-path: polygon(0 0, {{ max($closedPercent, 8) }}% 0, {{ max($closedPercent, 8) }}% 100%, 0 100%);"></div>
-                        <div class="relative text-center">
-                            <div class="text-3xl font-black text-white">{{ $closedPercent }}%</div>
-                            <div class="text-xs font-bold text-slate-400">closed</div>
-                        </div>
-                    </div>
-                    <div class="space-y-4">
-                        <div>
-                            <div class="mb-2 flex justify-between text-sm font-semibold text-slate-300"><span>Closed</span><span>{{ $closedPercent }}%</span></div>
-                            <div class="h-2 rounded-full bg-slate-800"><div class="h-2 rounded-full bg-emerald-400" style="width: {{ $closedPercent }}%"></div></div>
-                        </div>
-                        <div>
-                            <div class="mb-2 flex justify-between text-sm font-semibold text-slate-300"><span>Open</span><span>{{ $openPercent }}%</span></div>
-                            <div class="h-2 rounded-full bg-slate-800"><div class="h-2 rounded-full bg-blue-400" style="width: {{ $openPercent }}%"></div></div>
-                        </div>
-                    </div>
-                </div>
-            </div>
-
-            <details
-                class="group rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900"
-                dusk="recent-commits-card">
-                <summary
-                    class="-mx-4 -mt-4 mb-4 flex cursor-pointer list-none items-center justify-between gap-3 rounded-t-xl bg-violet-700 px-4 py-4 text-white marker:hidden">
-                    <div class="flex min-w-0 items-center gap-3">
-                        <span
-                            class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-violet-950 text-white ring-1 ring-violet-300/60 shadow-lg">
-                            <i class="fa-solid fa-code-branch text-lg" aria-hidden="true"></i>
-                        </span>
-
-                        <div class="min-w-0">
-                            <h2 class="text-lg font-black uppercase tracking-wide">Recent commits</h2>
-                            <p class="text-xs font-semibold text-violet-100">Latest linked Git activity</p>
-                        </div>
-                    </div>
-
-                    <span
-                        class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-white/15 text-white ring-1 ring-white/20">
-                        <i class="fa-solid fa-chevron-right text-xs transition group-open:rotate-90" aria-hidden="true"></i>
-                    </span>
-                </summary>
-
-                <div class="mb-4 flex justify-end">
-                    <a href="{{ route('helpdesk.settings') }}" wire:navigate class="hd-btn hd-btn-sm hd-btn-violet">
-                        Git setup
-                    </a>
-                </div>
-
-                <div class="space-y-2">
-                    @forelse ($recentCommits as $commit)
-                        <div class="rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950">
-                            <div class="font-mono text-xs text-zinc-500 dark:text-zinc-400">
-                                {{ $commit->short_hash }} · {{ $commit->repository?->name }}
-                            </div>
-                            <div class="mt-1 truncate text-sm font-semibold text-zinc-900 dark:text-zinc-100">
-                                {{ $commit->message }}
-                            </div>
-                        </div>
-                    @empty
-                        <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700 dark:text-zinc-400">
-                            No commits tracked yet.
-                        </div>
-                    @endforelse
-                </div>
-            </details>
-        </div>
-    </div>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/livewire/kanban-board.blade.php b/Modules/Helpdesk/Resources/views/livewire/kanban-board.blade.php
deleted file mode 100644
index 3a6dd02..0000000
--- a/Modules/Helpdesk/Resources/views/livewire/kanban-board.blade.php
+++ /dev/null
@@ -1,349 +0,0 @@
-@vite(['resources/css/app.css'])
-
-<div class="hd-helpdesk-surface mx-auto max-w-[1800px] space-y-6" dusk="helpdesk-kanban-board"
-    wire:poll.visible.5s="refreshBoard" wire:key="helpdesk-kanban-root">
-    <div
-        class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
-            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
-                <div>
-                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Helpdesk workflow</p>
-                    <h1 class="mt-2 text-3xl font-semibold tracking-tight">Kanban board</h1>
-                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">Drag tickets between board columns. Boards and
-                        columns are configured in Helpdesk Settings.</p>
-                </div>
-
-                <div class="flex flex-wrap gap-2">
-                    <a href="{{ route('helpdesk.index') }}" wire:navigate class="hd-btn hd-btn-blue">
-                        <i class="fa-solid fa-gauge-high" aria-hidden="true"></i>
-                        <span>Dashboard</span>
-                    </a>
-
-                    <a href="{{ route('helpdesk.tickets.create') }}" wire:navigate class="hd-btn hd-btn-green">
-                        <i class="fa-solid fa-plus" aria-hidden="true"></i>
-                        <span>New Ticket</span>
-                    </a>
-
-                    <a href="{{ route('helpdesk.settings') }}" wire:navigate class="hd-btn hd-btn-amber">
-                        <i class="fa-solid fa-gear" aria-hidden="true"></i>
-                        <span>Configure boards</span>
-                    </a>
-
-                    <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="hd-btn hd-btn-blue">
-                        <i class="fa-solid fa-list" aria-hidden="true"></i>
-                        <span>List view</span>
-                    </a>
-                </div>
-            </div>
-        </div>
-    </div>
-    @if ($boards->isEmpty())
-        <div
-            class="rounded-2xl border border-amber-300 bg-amber-50 px-5 py-4 text-sm text-amber-900 dark:border-amber-800 dark:bg-amber-950 dark:text-amber-100">
-            No Kanban boards exist yet. Open Helpdesk Settings and create a board with at least one status column.
-        </div>
-    @else
-        <div
-            class="flex flex-col gap-4 rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 md:flex-row md:items-center md:justify-between">
-            <div class="min-w-0">
-                <h2 class="text-sm font-semibold text-zinc-900 dark:text-zinc-100">Active board: {{ $board?->name ?? 'None' }}</h2>
-                <p class="text-xs text-zinc-500 dark:text-zinc-400">
-                    {{ $board?->description ?: 'Use settings to configure which statuses appear as draggable columns.' }}
-                </p>
-                @if ($board?->owner)
-                    <p class="mt-1 text-xs font-semibold text-emerald-600 dark:text-emerald-300">Owner:
-                        {{ $board->owner->name }}</p>
-                @endif
-            </div>
-
-            <div class="hd-select-wrap shrink-0 md:w-72">
-                <select
-                    class="hd-select"
-                    aria-label="Select Kanban board"
-                    onchange="window.location.href = '{{ route('helpdesk.kanban') }}?board_id=' + encodeURIComponent(this.value)"
-                >
-                    @foreach ($boards as $availableBoard)
-                        <option value="{{ $availableBoard->id }}" @selected((int) $board_id === (int) $availableBoard->id)>
-                            {{ $availableBoard->name }}{{ $availableBoard->owner ? ' · ' . $availableBoard->owner->name : '' }}
-                        </option>
-                    @endforeach
-                </select>
-            </div>
-        </div>
-
-        @if ($statuses->isEmpty())
-            <div
-                class="rounded-2xl border border-amber-500/40 bg-amber-950/70 px-5 py-4 text-sm font-semibold text-amber-100">
-                This board is being initialised with the default workflow statuses. Refresh the page if the columns do
-                not appear immediately.
-            </div>
-        @else
-            <div class="flex gap-4 overflow-x-auto pb-4" data-helpdesk-kanban-board
-                wire:key="helpdesk-kanban-columns-{{ $board?->id ?? 0 }}-{{ $refreshNonce }}">
-                @foreach ($statuses as $status)
-                    @php($tickets = $ticketsByStatus[$status->id] ?? collect())
-
-                    <section
-                        class="flex min-h-[640px] w-[330px] shrink-0 flex-col overflow-hidden rounded-2xl border border-zinc-200 bg-zinc-100 shadow-sm dark:border-zinc-700 dark:bg-zinc-950"
-                        dusk="kanban-column-{{ $status->slug }}"
-                        wire:key="kanban-column-{{ $board?->id ?? 0 }}-{{ $status->id }}-{{ $refreshNonce }}">
-                        <header
-                            class="border-b border-zinc-200 bg-white px-4 py-4 dark:border-zinc-800 dark:bg-zinc-900">
-                            <div class="flex items-start justify-between gap-3">
-                                <div>
-                                    <h2
-                                        class="text-sm font-bold uppercase tracking-wide text-zinc-900 dark:text-zinc-100">
-                                        {{ $status->name }}</h2>
-                                    <p class="mt-1 text-xs text-zinc-500"><span data-helpdesk-kanban-count
-                                            data-status-id="{{ $status->id }}">{{ $tickets->count() }}</span>
-                                        tickets</p>
-                                </div>
-                                <span class="inline-flex h-4 w-4 rounded-full ring-4 ring-zinc-100 dark:ring-zinc-800"
-                                    style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
-                            </div>
-                        </header>
-
-                        <div id="helpdesk-kanban-column-{{ $status->id }}"
-                            class="helpdesk-kanban-column min-h-[560px] flex-1 space-y-3 p-3 transition data-[drag-over=true]:bg-blue-50 dark:data-[drag-over=true]:bg-blue-950/30"
-                            data-helpdesk-kanban-column data-status-id="{{ $status->id }}"
-                            wire:key="kanban-dropzone-{{ $board?->id ?? 0 }}-{{ $status->id }}-{{ $refreshNonce }}">
-                            @forelse ($tickets as $ticket)
-                                <article
-                                    class="group cursor-grab rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm transition hover:-translate-y-0.5 hover:shadow-md active:cursor-grabbing dark:border-zinc-800 dark:bg-zinc-900"
-                                    draggable="true" data-helpdesk-kanban-ticket data-ticket-id="{{ $ticket->id }}"
-                                    wire:key="kanban-ticket-{{ $ticket->id }}-{{ $ticket->status_id }}-{{ $ticket->board_id }}-{{ optional($ticket->updated_at)->timestamp }}"
-                                    dusk="kanban-ticket-{{ $ticket->id }}">
-                                    <div class="flex items-start justify-between gap-3">
-                                        <div class="min-w-0">
-                                            <div
-                                                class="font-mono text-xs font-semibold text-blue-700 dark:text-blue-300">
-                                                {{ $ticket->reference }}</div>
-                                            <h3
-                                                class="mt-1 line-clamp-3 text-sm font-semibold leading-5 text-zinc-900 dark:text-zinc-100">
-                                                {{ $ticket->subject }}</h3>
-                                        </div>
-
-                                        @if ($ticket->priority)
-                                            <span class="shrink-0 rounded-full px-2 py-1 text-xs font-bold text-white"
-                                                style="background-color: {{ \Modules\Helpdesk\Support\Color::css($ticket->priority->color) }}">
-                                                {{ $ticket->priority->name }}
-                                            </span>
-                                        @endif
-                                    </div>
-
-                                    <div class="mt-3 space-y-1.5 text-xs text-zinc-500 dark:text-zinc-400">
-                                        <div class="flex items-center gap-2"><i class="fa-solid fa-user w-3"
-                                                aria-hidden="true"></i> {{ $ticket->owner?->name ?? 'Unknown' }}</div>
-                                        <div class="flex items-center gap-2"><i class="fa-solid fa-user-gear w-3"
-                                                aria-hidden="true"></i> {{ $ticket->agent?->name ?? 'Unassigned' }}
-                                        </div>
-                                        @if ($ticket->project)
-                                            <div class="flex items-center gap-2"><i
-                                                    class="fa-solid fa-diagram-project w-3" aria-hidden="true"></i>
-                                                {{ $ticket->project->title }}</div>
-                                        @endif
-                                        @if ($ticket->team)
-                                            <div class="flex items-center gap-2"><i class="fa-solid fa-users w-3"
-                                                    aria-hidden="true"></i> {{ $ticket->team->name }}</div>
-                                        @endif
-                                        @if ($ticket->product)
-                                            <div class="flex items-center gap-2"><i class="fa-solid fa-box w-3"
-                                                    aria-hidden="true"></i> {{ $ticket->product->name }}</div>
-                                        @endif
-                                    </div>
-
-
-                                    <form method="POST" action="{{ route('helpdesk.tickets.board.update', $ticket) }}"
-                                        class="mt-3 rounded-xl border border-emerald-500/20 bg-emerald-950/20 p-2"
-                                        onclick="event.stopPropagation()"
-                                        onmousedown="event.stopPropagation()"
-                                        ondragstart="event.preventDefault(); event.stopPropagation();">
-                                        @csrf
-                                        <input type="hidden" name="return_to_board_id" value="{{ $board?->id }}">
-                                        <label
-                                            class="mb-1 block text-[11px] font-bold uppercase tracking-wide text-emerald-200/80">Board</label>
-                                        <div class="hd-ticket-board-select-wrap">
-                                            <select name="board_id"
-                                                class="hd-ticket-board-select"
-                                                draggable="false"
-                                                onchange="this.form.requestSubmit ? this.form.requestSubmit() : this.form.submit()"
-                                                onclick="event.stopPropagation()"
-                                                onmousedown="event.stopPropagation()"
-                                                aria-label="Move {{ $ticket->reference }} to another board">
-                                                @foreach ($boards as $ticketBoard)
-                                                    <option value="{{ $ticketBoard->id }}"
-                                                        @selected((int) $ticket->board_id === (int) $ticketBoard->id)>{{ $ticketBoard->name }}</option>
-                                                @endforeach
-                                            </select>
-                                        </div>
-                                    </form>
-                                    @if ($ticket->tags->isNotEmpty())
-                                        <div class="mt-3 flex flex-wrap gap-1">
-                                            @foreach ($ticket->tags as $tag)
-                                                <span
-                                                    class="rounded-full px-2 py-0.5 text-[11px] font-semibold text-white"
-                                                    style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
-                                            @endforeach
-                                        </div>
-                                    @endif
-
-                                    @if ($ticket->checklistItems->isNotEmpty())
-                                        @php($done = $ticket->checklistItems->where('is_completed', true)->count())
-                                        <div class="mt-3 text-xs text-zinc-500">Checklist
-                                            {{ $done }}/{{ $ticket->checklistItems->count() }}</div>
-                                    @endif
-
-                                    @if ($ticket->sla_first_response_breached || $ticket->sla_resolution_breached)
-                                        <div
-                                            class="mt-3 rounded-lg border border-red-300 bg-red-50 px-3 py-2 text-xs font-semibold text-red-800 dark:border-red-900 dark:bg-red-950 dark:text-red-100">
-                                            SLA breach</div>
-                                    @endif
-
-                                    <div
-                                        class="mt-4 flex items-center justify-between gap-2 border-t border-zinc-100 pt-3 dark:border-zinc-800">
-                                        <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate
-                                            class="rounded-lg bg-blue-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-blue-700">Open</a>
-                                        @can('update', $ticket)
-                                            <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate
-                                                class="rounded-lg bg-emerald-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-emerald-700">Edit</a>
-                                        @endcan
-                                    </div>
-                                </article>
-                            @empty
-                                <div
-                                    class="rounded-2xl border border-dashed border-zinc-300 bg-white p-6 text-center text-sm text-zinc-500 dark:border-zinc-700 dark:bg-zinc-900">
-                                    Drop tickets here for {{ $status->name }}.
-                                </div>
-                            @endforelse
-                        </div>
-                    </section>
-                @endforeach
-            </div>
-        @endif
-    @endif
-
-    @script
-        <script>
-            const initialiseHelpdeskKanban = function() {
-                let draggedTicketId = null;
-                let draggedCard = null;
-
-                const updateColumnCounts = function() {
-                    document.querySelectorAll('[data-helpdesk-kanban-count]').forEach(function(counter) {
-                        const statusId = counter.dataset.statusId;
-                        const column = document.querySelector('[data-helpdesk-kanban-column][data-status-id="' +
-                            statusId + '"]');
-
-                        if (!column) {
-                            return;
-                        }
-
-                        counter.textContent = column.querySelectorAll('[data-helpdesk-kanban-ticket]').length
-                            .toString();
-                    });
-                };
-
-                const forceLivewireRefresh = function() {
-                    if (typeof $wire !== 'undefined' && typeof $wire.$refresh === 'function') {
-                        return Promise.resolve($wire.$refresh());
-                    }
-
-                    if (typeof Livewire !== 'undefined' && typeof Livewire.find === 'function') {
-                        const root = document.querySelector('[wire\\:id]');
-                        const component = root ? Livewire.find(root.getAttribute('wire:id')) : null;
-
-                        if (component && typeof component.$refresh === 'function') {
-                            return Promise.resolve(component.$refresh());
-                        }
-                    }
-
-                    window.location.reload();
-
-                    return Promise.resolve();
-                };
-
-                document.querySelectorAll('[data-helpdesk-kanban-ticket]').forEach(function(card) {
-                    if (card.dataset.nativeDragReady === '1') return;
-                    card.dataset.nativeDragReady = '1';
-
-                    card.addEventListener('dragstart', function(event) {
-                        draggedTicketId = card.dataset.ticketId;
-                        draggedCard = card;
-                        event.dataTransfer.effectAllowed = 'move';
-                        event.dataTransfer.setData('text/plain', draggedTicketId);
-                        event.dataTransfer.setData('application/x-helpdesk-ticket-id', draggedTicketId);
-                        card.classList.add('opacity-60');
-                    });
-
-                    card.addEventListener('dragend', function() {
-                        card.classList.remove('opacity-60');
-                        document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function(
-                            column) {
-                            column.dataset.dragOver = 'false';
-                            column.dataset.refreshing = 'false';
-                        });
-                    });
-                });
-
-                document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function(column) {
-                    if (column.dataset.nativeDropReady === '1') return;
-                    column.dataset.nativeDropReady = '1';
-
-                    column.addEventListener('dragover', function(event) {
-                        event.preventDefault();
-                        event.dataTransfer.dropEffect = 'move';
-                        column.dataset.dragOver = 'true';
-                    });
-
-                    column.addEventListener('dragleave', function(event) {
-                        if (!column.contains(event.relatedTarget)) {
-                            column.dataset.dragOver = 'false';
-                        }
-                    });
-
-                    column.addEventListener('drop', function(event) {
-                        event.preventDefault();
-                        column.dataset.dragOver = 'false';
-
-                        const ticketId = event.dataTransfer.getData('application/x-helpdesk-ticket-id') ||
-                            event.dataTransfer.getData('text/plain') || draggedTicketId;
-                        const statusId = column.dataset.statusId;
-                        const card = draggedCard || document.querySelector(
-                            '[data-helpdesk-kanban-ticket][data-ticket-id="' + ticketId + '"]');
-
-                        if (!ticketId || !statusId || !card) return;
-
-                        column.dataset.refreshing = 'true';
-                        column.appendChild(card);
-                        updateColumnCounts();
-
-                        Promise.resolve($wire.moveTicket(ticketId, statusId))
-                            .then(forceLivewireRefresh)
-                            .finally(function() {
-                                column.dataset.refreshing = 'false';
-                                draggedTicketId = null;
-                                draggedCard = null;
-                                updateColumnCounts();
-                                setTimeout(initialiseHelpdeskKanban, 50);
-                            });
-                    });
-                });
-
-                updateColumnCounts();
-            };
-
-            initialiseHelpdeskKanban();
-            document.addEventListener('livewire:navigated', initialiseHelpdeskKanban);
-            document.addEventListener('livewire:updated', initialiseHelpdeskKanban);
-            document.addEventListener('helpdesk-kanban-moved', function() {
-                setTimeout(function() {
-                    initialiseHelpdeskKanban();
-
-                    if (typeof $wire !== 'undefined' && typeof $wire.$refresh === 'function') {
-                        $wire.$refresh();
-                    }
-                }, 50);
-            });
-        </script>
-    @endscript
-</div>
diff --git a/Modules/Helpdesk/Resources/views/livewire/settings-manager.blade.php b/Modules/Helpdesk/Resources/views/livewire/settings-manager.blade.php
deleted file mode 100644
index 167d5c3..0000000
--- a/Modules/Helpdesk/Resources/views/livewire/settings-manager.blade.php
+++ /dev/null
@@ -1,988 +0,0 @@
-@php
-    /**
-     * Keep the settings view safe during rolling module upgrades or Livewire navigate
-     * hydration where the compiled Blade view may be newer than the loaded component.
-     */
-    $companies = collect($companies ?? []);
-    $statuses = collect($statuses ?? []);
-    $priorities = collect($priorities ?? []);
-    $categories = collect($categories ?? []);
-    $teams = collect($teams ?? []);
-    $projects = collect($projects ?? []);
-    $boards = collect($boards ?? []);
-    $repositories = collect($repositories ?? []);
-    $workflowTemplates = collect($workflowTemplates ?? []);
-    $cannedResponses = collect($cannedResponses ?? []);
-    $slaPolicies = collect($slaPolicies ?? []);
-    $automationRules = collect($automationRules ?? []);
-    $checklistTemplates = collect($checklistTemplates ?? []);
-    $tags = collect($tags ?? []);
-    $products = collect($products ?? []);
-@endphp
-
-<div class="hd-helpdesk-surface space-y-4" dusk="helpdesk-settings-manager">
-    <div
-        class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-5 py-5 text-white">
-            <div class="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
-                <div>
-                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Helpdesk administration
-                    </p>
-                    <h1 class="mt-2 text-2xl font-semibold tracking-tight">Support configuration</h1>
-                    <p class="mt-1 max-w-3xl text-sm text-blue-100/90">Manage lookup data, workflow messages, canned
-                        responses, SLA policies, automation rules, checklists, tags and product/service linkage.</p>
-                </div>
-
-                <div class="flex flex-wrap gap-2">
-                    <a href="{{ route('helpdesk.index') }}" wire:navigate class="hd-btn hd-btn-blue">
-                        <i class="fa-solid fa-gauge-high" aria-hidden="true"></i>
-                        <span>Dashboard</span>
-                    </a>
-                </div>
-            </div>
-        </div>
-    </div>
-    <div class="grid gap-2 md:grid-cols-4 xl:grid-cols-7">
-        @foreach ([
-        'statuses' => ['label' => 'Statuses', 'count' => $statuses->count()],
-        'priorities' => ['label' => 'Priorities', 'count' => $priorities->count()],
-        'categories' => ['label' => 'Categories', 'count' => $categories->count()],
-        'teams' => ['label' => 'Teams', 'count' => $teams->count()],
-        'projects' => ['label' => 'Projects', 'count' => $projects->count()],
-        'boards' => ['label' => 'Boards', 'count' => $boards->count()],
-        'git' => ['label' => 'Git', 'count' => $repositories->count()],
-        'workflow' => ['label' => 'Workflow', 'count' => $workflowTemplates->count()],
-        'canned' => ['label' => 'Canned', 'count' => $cannedResponses->count()],
-        'sla' => ['label' => 'SLA', 'count' => $slaPolicies->count()],
-        'automation' => ['label' => 'Rules', 'count' => $automationRules->count()],
-        'checklists' => ['label' => 'Checks', 'count' => $checklistTemplates->count()],
-        'tags' => ['label' => 'Tags', 'count' => $tags->count()],
-        'products' => ['label' => 'Products', 'count' => $products->count()],
-        'defaults' => ['label' => 'Defaults', 'count' => 1],
-    ] as $key => $item)
-            @php
-                $sectionPalette = match ($key) {
-                    'statuses' => ['border' => '#38bdf8', 'bg' => 'rgba(14, 165, 233, .22)', 'active' => '#0284c7'],
-                    'priorities' => ['border' => '#f87171', 'bg' => 'rgba(239, 68, 68, .22)', 'active' => '#dc2626'],
-                    'categories' => ['border' => '#818cf8', 'bg' => 'rgba(99, 102, 241, .22)', 'active' => '#4f46e5'],
-                    'teams' => ['border' => '#60a5fa', 'bg' => 'rgba(37, 99, 235, .22)', 'active' => '#2563eb'],
-                    'projects' => ['border' => '#22d3ee', 'bg' => 'rgba(8, 145, 178, .22)', 'active' => '#0891b2'],
-                    'boards' => ['border' => '#fbbf24', 'bg' => 'rgba(245, 158, 11, .24)', 'active' => '#f59e0b'],
-                    'git' => ['border' => '#94a3b8', 'bg' => 'rgba(71, 85, 105, .28)', 'active' => '#475569'],
-                    'workflow' => ['border' => '#34d399', 'bg' => 'rgba(5, 150, 105, .22)', 'active' => '#059669'],
-                    'canned' => ['border' => '#2dd4bf', 'bg' => 'rgba(13, 148, 136, .22)', 'active' => '#0d9488'],
-                    'sla' => ['border' => '#fb923c', 'bg' => 'rgba(234, 88, 12, .22)', 'active' => '#ea580c'],
-                    'automation' => ['border' => '#c084fc', 'bg' => 'rgba(147, 51, 234, .22)', 'active' => '#9333ea'],
-                    'checklists' => ['border' => '#a3e635', 'bg' => 'rgba(101, 163, 13, .22)', 'active' => '#65a30d'],
-                    'tags' => ['border' => '#f472b6', 'bg' => 'rgba(219, 39, 119, .22)', 'active' => '#db2777'],
-                    'products' => ['border' => '#a78bfa', 'bg' => 'rgba(124, 58, 237, .22)', 'active' => '#7c3aed'],
-                    'defaults' => ['border' => '#4ade80', 'bg' => 'rgba(22, 163, 74, .22)', 'active' => '#16a34a'],
-                    default => ['border' => '#71717a', 'bg' => 'rgba(63, 63, 70, .22)', 'active' => '#3f3f46'],
-                };
-
-                $sectionStyle =
-                    $section === $key
-                        ? 'border-color: ' .
-                            $sectionPalette['border'] .
-                            '; background-color: ' .
-                            $sectionPalette['active'] .
-                            '; color: #ffffff; box-shadow: 0 16px 36px rgba(0,0,0,.32);'
-                        : 'border-color: ' .
-                            $sectionPalette['border'] .
-                            '; background-color: ' .
-                            $sectionPalette['bg'] .
-                            '; color: #ffffff; box-shadow: 0 10px 24px rgba(0,0,0,.20);';
-            @endphp
-            <a href="{{ route('helpdesk.settings', ['section' => $key]) }}"
-                dusk="helpdesk-settings-section-{{ $key }}"
-                class="rounded-xl border px-3 py-2 text-left shadow-sm transition hover:-translate-y-0.5"
-                style="{{ $sectionStyle }}">
-                <div class="text-xs font-semibold uppercase tracking-wide opacity-70">{{ $item['label'] }}</div>
-                <div class="mt-0.5 text-xl font-semibold">{{ $item['count'] }}</div>
-            </a>
-        @endforeach
-    </div>
-
-
-    @if ($section === 'defaults')
-        <x-helpdesk::settings-section title="Ticket defaults"
-            description="Choose the company default used when a new Helpdesk ticket is created. Lookup defaults are configured on the Statuses, Priorities, Categories, Teams and Projects sections.">
-            <x-slot:form>
-                <form class="grid gap-3 md:grid-cols-3">
-                    <flux:select wire:model="default_helpdesk_company_id" label="Default company">
-                        <option value="">No default company</option>
-                        @foreach ($companies as $company)
-                            <option value="{{ $company->id }}">
-                                {{ $company->name }}{{ $company->is_default_helpdesk_company ?? false ? ' — Default' : '' }}
-                            </option>
-                        @endforeach
-                    </flux:select>
-
-                    <div class="md:col-span-3 flex gap-2">
-                        <flux:button size="sm" type="button" wire:click="saveDefaultHelpdeskCompany" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">
-                            Save default company
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-
-            <div
-                class="rounded-2xl border border-zinc-200 bg-zinc-50 p-4 text-sm text-zinc-700 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-200">
-                <p class="font-semibold">Lookup defaults</p>
-                <p class="mt-1">Set the default Status, Priority, Category, Team and Project from their own settings
-                    sections. Only one default per company/global scope is kept for each lookup type.</p>
-            </div>
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'statuses')
-        <x-helpdesk::settings-section title="Statuses"
-            description="Control workflow stages and mark which statuses close tickets.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveStatus" class="grid gap-3 xl:grid-cols-12">
-                    <div class="xl:col-span-3">
-                        <flux:input wire:model="statusForm.name" label="Name" />
-                    </div>
-                    <div class="xl:col-span-3">
-                        <flux:input wire:model="statusForm.slug" label="Slug" placeholder="auto-generated" />
-                    </div>
-                    <x-helpdesk::colour-select class="xl:col-span-12" model="statusForm.color" label="Badge colour" :options="$colourOptions" />
-                    <div class="xl:col-span-2">
-                        <flux:input wire:model="statusForm.sort_order" label="Sort" type="number" min="0" />
-                    </div>
-                    <label class="flex min-h-9 items-center gap-2 rounded-lg border border-zinc-200 bg-white px-3 py-2 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/60 dark:text-zinc-200 xl:col-span-3">
-                        <input type="checkbox" wire:model="statusForm.is_closed" class="rounded border-zinc-600 bg-zinc-950 text-blue-600 focus:ring-blue-500">
-                        Closed status
-                    </label>
-                    <label class="flex min-h-9 items-center gap-2 rounded-lg border border-zinc-200 bg-white px-3 py-2 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/60 dark:text-zinc-200 xl:col-span-4">
-                        <input type="checkbox" wire:model="statusForm.is_default"
-                            class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
-                        Default status for new tickets
-                    </label>
-                    <div class="flex flex-wrap items-center gap-2 xl:col-span-12">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save status
-                        </flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetStatusForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <x-helpdesk::lookup-table :items="$statuses" edit="editStatus" delete="deleteStatus" />
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'priorities')
-        <x-helpdesk::settings-section title="Priorities" description="Define ticket urgency levels and display order.">
-            <x-slot:form>
-                <form wire:submit.prevent="savePriority" class="grid gap-3 xl:grid-cols-12">
-                    <div class="xl:col-span-3">
-                        <flux:input wire:model="priorityForm.name" label="Name" />
-                    </div>
-                    <div class="xl:col-span-3">
-                        <flux:input wire:model="priorityForm.slug" label="Slug" placeholder="auto-generated" />
-                    </div>
-                    <x-helpdesk::colour-select class="xl:col-span-12" model="priorityForm.color" label="Badge colour" :options="$colourOptions" />
-                    <div class="xl:col-span-2">
-                        <flux:input wire:model="priorityForm.sort_order" label="Sort" type="number" min="0" />
-                    </div>
-                    <label class="flex min-h-9 items-center gap-2 rounded-lg border border-zinc-200 bg-white px-3 py-2 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/60 dark:text-zinc-200 xl:col-span-4">
-                        <input type="checkbox" wire:model="priorityForm.is_default"
-                            class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
-                        Default for new tickets
-                    </label>
-                    <div class="flex flex-wrap items-center gap-2 xl:col-span-12">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save priority
-                        </flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetPriorityForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <x-helpdesk::lookup-table :items="$priorities" edit="editPriority" delete="deletePriority" />
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'categories')
-        <x-helpdesk::settings-section title="Categories"
-            description="Group tickets by support area, optionally per company.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveCategory" class="grid gap-3 xl:grid-cols-12">
-                    <div class="xl:col-span-3">
-                        <flux:select wire:model="categoryForm.company_id" label="Company">
-                            <option value="">Global</option>
-                            @foreach ($companies as $company)
-                                <option value="{{ $company->id }}">{{ $company->name }}</option>
-                            @endforeach
-                        </flux:select>
-                    </div>
-                    <div class="xl:col-span-3">
-                        <flux:input wire:model="categoryForm.name" label="Name" />
-                    </div>
-                    <div class="xl:col-span-3">
-                        <flux:input wire:model="categoryForm.slug" label="Slug" placeholder="auto-generated" />
-                    </div>
-                    <x-helpdesk::colour-select class="xl:col-span-12" model="categoryForm.color" label="Badge colour" :options="$colourOptions" />
-                    <div class="xl:col-span-12">
-                        <flux:textarea wire:model="categoryForm.description" label="Description" rows="3" />
-                    </div>
-                    <label class="flex min-h-9 items-center gap-2 rounded-lg border border-zinc-200 bg-white px-3 py-2 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/60 dark:text-zinc-200 xl:col-span-4">
-                        <input type="checkbox" wire:model="categoryForm.is_default"
-                            class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
-                        Default category for new tickets
-                    </label>
-                    <div class="flex flex-wrap items-center gap-2 xl:col-span-12">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save
-                            category</flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetCategoryForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <x-helpdesk::lookup-table :items="$categories" edit="editCategory" delete="deleteCategory" />
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'teams')
-        <x-helpdesk::settings-section title="Teams"
-            description="Create support teams under each company and assign projects to them.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveTeam" class="grid gap-3 xl:grid-cols-12">
-                    <div class="xl:col-span-3">
-                        <flux:select wire:model="teamForm.company_id" label="Company">
-                            <option value="">Global</option>
-                            @foreach ($companies as $company)
-                                <option value="{{ $company->id }}">{{ $company->name }}</option>
-                            @endforeach
-                        </flux:select>
-                    </div>
-                    <div class="xl:col-span-3">
-                        <flux:input wire:model="teamForm.name" label="Name" />
-                    </div>
-                    <div class="xl:col-span-3">
-                        <flux:input wire:model="teamForm.slug" label="Slug" placeholder="auto-generated" />
-                    </div>
-                    <x-helpdesk::colour-select class="xl:col-span-12" model="teamForm.color" label="Badge colour" :options="$colourOptions" />
-                    <div class="xl:col-span-12">
-                        <flux:textarea wire:model="teamForm.description" label="Description" rows="3" />
-                    </div>
-                    <label class="flex min-h-9 items-center gap-2 rounded-lg border border-zinc-200 bg-white px-3 py-2 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/60 dark:text-zinc-200 xl:col-span-4">
-                        <input type="checkbox" wire:model="teamForm.is_default"
-                            class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
-                        Default team for new tickets
-                    </label>
-                    <div class="flex flex-wrap items-center gap-2 xl:col-span-12">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save team
-                        </flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetTeamForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <x-helpdesk::team-table :items="$teams" />
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'projects')
-        <x-helpdesk::settings-section title="Projects"
-            description="Create company projects and optionally assign them to support teams.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveProject" class="grid gap-3 xl:grid-cols-12">
-                    <div class="xl:col-span-2">
-                        <flux:select wire:model="projectForm.company_id" label="Company">
-                            <option value="">Global</option>
-                            @foreach ($companies as $company)
-                                <option value="{{ $company->id }}">{{ $company->name }}</option>
-                            @endforeach
-                        </flux:select>
-                    </div>
-                    <div class="xl:col-span-2">
-                        <flux:select wire:model="projectForm.team_id" label="Team">
-                            <option value="">No team</option>
-                            @foreach ($teams as $team)
-                                <option value="{{ $team->id }}">{{ $team->name }}</option>
-                            @endforeach
-                        </flux:select>
-                    </div>
-                    <div class="xl:col-span-2">
-                        <flux:input wire:model="projectForm.title" label="Title" />
-                    </div>
-                    <div class="xl:col-span-2">
-                        <flux:input wire:model="projectForm.slug" label="Slug" placeholder="auto-generated" />
-                    </div>
-                    <x-helpdesk::colour-select class="xl:col-span-12" model="projectForm.color" label="Badge colour" :options="$colourOptions" />
-                    <div class="xl:col-span-12">
-                        <flux:textarea wire:model="projectForm.description" label="Description" rows="3" />
-                    </div>
-                    <label class="flex min-h-9 items-center gap-2 rounded-lg border border-zinc-200 bg-white px-3 py-2 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/60 dark:text-zinc-200 xl:col-span-4">
-                        <input type="checkbox" wire:model="projectForm.is_default"
-                            class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
-                        Default project for new tickets
-                    </label>
-                    <div class="flex flex-wrap items-center gap-2 xl:col-span-12">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save project
-                        </flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetProjectForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <x-helpdesk::project-table :items="$projects" />
-        </x-helpdesk::settings-section>
-    @endif
-
-
-    @if ($section === 'boards')
-        <x-helpdesk::settings-section title="Kanban Boards"
-            description="Create configurable workflow boards and choose which statuses appear as draggable columns.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveBoard" class="grid gap-3 md:grid-cols-7">
-                    <flux:input wire:model="boardForm.name" label="Name" />
-                    <flux:input wire:model="boardForm.slug" label="Slug" placeholder="auto-generated" />
-                    <flux:input wire:model="boardForm.sort_order" label="Sort" type="number" min="0" />
-                    <flux:select wire:model="boardForm.owner_id" label="Owner">
-                        <option value="">No owner</option>
-                        @foreach ($boardOwners as $owner)
-                            <option value="{{ $owner->id }}">{{ $owner->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <label class="flex min-h-9 items-center gap-2 rounded-lg border border-zinc-200 bg-white px-3 py-2 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/60 dark:text-zinc-200">
-                        <input type="checkbox" wire:model="boardForm.is_default" class="rounded border-zinc-300">
-                        Default board
-                    </label>
-                    <div class="md:col-span-2">
-                        <flux:textarea wire:model="boardForm.description" label="Description" rows="2" />
-                    </div>
-                    <div class="md:col-span-full">
-                        <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Board
-                            columns</label>
-                        <div class="grid gap-2 sm:grid-cols-2 lg:grid-cols-3 xl:grid-cols-6">
-                            @foreach ($statuses as $status)
-                                <label
-                                    class="flex items-center gap-2 rounded-xl border border-zinc-200 bg-white px-3 py-2 text-sm text-zinc-700 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-200">
-                                    <input type="checkbox" wire:model="boardForm.status_ids"
-                                        value="{{ $status->id }}" class="rounded border-zinc-300">
-                                    <span class="inline-flex h-3 w-3 rounded-full"
-                                        style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
-                                    <span>{{ $status->name }}</span>
-                                </label>
-                            @endforeach
-                        </div>
-                    </div>
-                    <div class="md:col-span-full flex gap-2">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save board
-                        </flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetBoardForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-
-            <div
-                class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900">
-                <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
-                    <thead
-                        class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
-                        <tr>
-                            <th class="px-4 py-3">Board</th>
-                            <th class="px-4 py-3">Owner</th>
-                            <th class="px-4 py-3">Columns</th>
-                            <th class="px-4 py-3">Tickets</th>
-                            <th class="px-4 py-3">Default</th>
-                            <th class="px-4 py-3 text-right">Actions</th>
-                        </tr>
-                    </thead>
-                    <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
-                        @forelse ($boards as $boardItem)
-                            <tr>
-                                <td class="px-4 py-3">
-                                    <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $boardItem->name }}
-                                    </div>
-                                    <div class="text-xs text-zinc-500">{{ $boardItem->slug }}</div>
-                                </td>
-                                <td class="px-4 py-3 text-sm text-zinc-600 dark:text-zinc-300">
-                                    {{ $boardItem->owner?->name ?? 'Unassigned' }}</td>
-                                <td class="px-4 py-3">
-                                    <div class="flex flex-wrap gap-1">
-                                        @foreach ($boardItem->statuses as $status)
-                                            <span class="rounded-full px-2 py-1 text-xs font-semibold text-white"
-                                                style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}">{{ $status->name }}</span>
-                                        @endforeach
-                                    </div>
-                                </td>
-                                <td class="px-4 py-3 text-zinc-500">{{ $boardItem->tickets_count ?? 0 }}</td>
-                                <td class="px-4 py-3">
-                                    <flux:badge color="{{ $boardItem->is_default ? 'emerald' : 'zinc' }}">
-                                        {{ $boardItem->is_default ? 'Default' : 'No' }}</flux:badge>
-                                </td>
-                                <td class="px-4 py-3 text-right">
-                                    <flux:button size="sm" variant="primary"
-                                        wire:click="editBoard({{ $boardItem->id }})"
-                                        class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">
-                                        Edit</flux:button>
-                                    <flux:button size="sm" variant="danger"
-                                        wire:click="deleteBoard({{ $boardItem->id }})"
-                                        wire:confirm="Delete this board?"
-                                        class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete
-                                    </flux:button>
-                                </td>
-                            </tr>
-                        @empty
-                            <tr>
-                                <td colspan="6" class="px-4 py-8 text-center text-zinc-500">No Kanban boards yet.
-                                </td>
-                            </tr>
-                        @endforelse
-                    </tbody>
-                </table>
-            </div>
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'git')
-        <x-helpdesk::settings-section title="Git repositories"
-            description="Configure repositories that can be linked to projects and tickets. Commits can then be stored against tickets for traceability.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveRepository" class="grid gap-3 md:grid-cols-6">
-                    <flux:select wire:model="repositoryForm.company_id" label="Company">
-                        <option value="">Global</option>
-                        @foreach ($companies as $company)
-                            <option value="{{ $company->id }}">{{ $company->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:select wire:model="repositoryForm.project_id" label="Project">
-                        <option value="">No project</option>
-                        @foreach ($projects as $project)
-                            <option value="{{ $project->id }}">{{ $project->title }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:input wire:model="repositoryForm.name" label="Name" />
-                    <flux:input wire:model="repositoryForm.provider" label="Provider"
-                        placeholder="git, github, gitlab" />
-                    <flux:input wire:model="repositoryForm.default_branch" label="Default branch" />
-                    <flux:input wire:model="repositoryForm.webhook_secret" label="Webhook secret" />
-                    <div class="md:col-span-full">
-                        <flux:input wire:model="repositoryForm.remote_url" label="Remote URL"
-                            placeholder="git@github.com:company/repo.git" />
-                    </div>
-                    <div class="md:col-span-full flex gap-2">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save
-                            repository</flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetRepositoryForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <x-helpdesk::repository-table :items="$repositories" />
-        </x-helpdesk::settings-section>
-    @endif
-
-
-    @if ($section === 'workflow')
-        <x-helpdesk::settings-section title="Workflow messages"
-            description="Define the professional email messages sent when tickets are raised, updated, replied to and closed.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveWorkflowTemplate" class="grid gap-3 md:grid-cols-6">
-                    <flux:input wire:model="workflowForm.name" label="Name" />
-                    <flux:select wire:model="workflowForm.event" label="Event">
-                        <option value="ticket.created">Ticket raised</option>
-                        <option value="ticket.updated">Ticket updated</option>
-                        <option value="ticket.commented">Response added</option>
-                        <option value="ticket.reply_created">Reply added</option>
-                        <option value="ticket.closed">Ticket closed</option>
-                    </flux:select>
-                    <flux:select wire:model="workflowForm.to_role" label="Send to">
-                        <option value="requester">Requester</option>
-                        <option value="agent">Assigned agent</option>
-                        <option value="actor">User making change</option>
-                    </flux:select>
-                    <flux:input wire:model="workflowForm.cc" label="CC"
-                        placeholder="Optional comma-separated emails" />
-                    <flux:input wire:model="workflowForm.bcc" label="BCC"
-                        placeholder="Optional comma-separated emails" />
-                    <label class="flex min-h-9 items-center gap-2 rounded-lg border border-zinc-200 bg-white px-3 py-2 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/60 dark:text-zinc-200"><input
-                            type="checkbox" wire:model="workflowForm.is_active" class="rounded border-zinc-300">
-                        Active</label>
-                    <div class="md:col-span-full">
-                        <flux:input wire:model="workflowForm.subject" label="Subject"
-                            placeholder="Ticket @{{ ticket.reference }} has been raised" />
-                    </div>
-                    <div class="md:col-span-full">
-                        <flux:textarea wire:model="workflowForm.html_body" label="HTML email body" rows="8"
-                            placeholder="Use tokens like @{{ ticket.reference }}, @{{ ticket.subject }}, @{{ ticket.status }}, @{{ requester.name }}, @{{ ticket.url }}" />
-                    </div>
-                    <div class="md:col-span-full">
-                        <flux:textarea wire:model="workflowForm.text_body" label="Plain text body" rows="4"
-                            placeholder="Optional fallback text" />
-                    </div>
-                    <div class="md:col-span-full flex gap-2">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save
-                            workflow message</flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetWorkflowTemplateForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-
-            <div
-                class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900">
-                <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
-                    <thead
-                        class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
-                        <tr>
-                            <th class="px-4 py-3">Name</th>
-                            <th class="px-4 py-3">Event</th>
-                            <th class="px-4 py-3">Recipient</th>
-                            <th class="px-4 py-3">Active</th>
-                            <th class="px-4 py-3 text-right">Actions</th>
-                        </tr>
-                    </thead>
-                    <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
-                        @forelse ($workflowTemplates as $template)
-                            <tr>
-                                <td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">
-                                    {{ $template->name }}</td>
-                                <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $template->event }}</td>
-                                <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $template->to_role }}</td>
-                                <td class="px-4 py-3">
-                                    <flux:badge color="{{ $template->is_active ? 'emerald' : 'zinc' }}">
-                                        {{ $template->is_active ? 'Active' : 'Inactive' }}</flux:badge>
-                                </td>
-                                <td class="px-4 py-3 text-right">
-                                    <flux:button size="sm" variant="ghost"
-                                        wire:click="editWorkflowTemplate({{ $template->id }})"
-                                        class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">
-                                        Edit</flux:button>
-                                    <flux:button size="sm" variant="danger"
-                                        wire:click="deleteWorkflowTemplate({{ $template->id }})"
-                                        wire:confirm="Delete this workflow message?"
-                                        class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete
-                                    </flux:button>
-                                </td>
-                            </tr>
-                        @empty
-                            <tr>
-                                <td colspan="5" class="px-4 py-8 text-center text-zinc-500">No workflow messages
-                                    yet.</td>
-                            </tr>
-                        @endforelse
-                    </tbody>
-                </table>
-            </div>
-        </x-helpdesk::settings-section>
-    @endif
-
-
-    @if ($section === 'canned')
-        <x-helpdesk::settings-section title="Canned responses"
-            description="Save professional reusable replies with macro tokens for ticket, requester, agent, status and URL values.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveCannedResponse" class="grid gap-3 md:grid-cols-6">
-                    <flux:input wire:model="cannedForm.name" label="Name" />
-                    <flux:input wire:model="cannedForm.slug" label="Slug" placeholder="auto-generated" />
-                    <flux:input wire:model="cannedForm.sort_order" label="Sort" type="number" min="0" />
-                    <flux:select wire:model="cannedForm.category_id" label="Category">
-                        <option value="">Any category</option>
-                        @foreach ($categories as $category)
-                            <option value="{{ $category->id }}">{{ $category->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:select wire:model="cannedForm.team_id" label="Team">
-                        <option value="">Any team</option>
-                        @foreach ($teams as $team)
-                            <option value="{{ $team->id }}">{{ $team->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <label class="flex min-h-9 items-center gap-2 rounded-lg border border-zinc-200 bg-white px-3 py-2 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/60 dark:text-zinc-200"><input
-                            type="checkbox" wire:model="cannedForm.is_active" class="rounded border-zinc-300">
-                        Active</label>
-                    <div class="md:col-span-full">
-                        <flux:input wire:model="cannedForm.subject" label="Optional subject" />
-                    </div>
-                    <div class="md:col-span-full">
-                        <flux:textarea wire:model="cannedForm.body" label="Reply body" rows="6"
-                            placeholder="Hello @{{ requester.name }},&#10;&#10;Your ticket @{{ ticket.reference }} has been reviewed." />
-                    </div>
-                    <div class="md:col-span-full flex gap-2">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save canned
-                            response</flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetCannedResponseForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">
-                @forelse ($cannedResponses as $response)
-                    <div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900">
-                        <div class="flex items-start justify-between gap-3">
-                            <div>
-                                <h3 class="font-semibold text-zinc-900 dark:text-zinc-100">{{ $response->name }}</h3>
-                                <p class="text-xs text-zinc-500">{{ $response->category?->name ?? 'Any category' }} ·
-                                    {{ $response->team?->name ?? 'Any team' }}</p>
-                            </div>
-                            <flux:badge color="{{ $response->is_active ? 'emerald' : 'zinc' }}">
-                                {{ $response->is_active ? 'Active' : 'Inactive' }}</flux:badge>
-                        </div>
-                        <p class="mt-3 line-clamp-3 text-sm text-zinc-600 dark:text-zinc-300">
-                            {{ strip_tags($response->body) }}</p>
-                        <div class="mt-4 flex justify-end gap-2">
-                            <flux:button size="sm" variant="primary"
-                                wire:click="editCannedResponse({{ $response->id }})"
-                                class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">Edit
-                            </flux:button>
-                            <flux:button size="sm" variant="danger"
-                                wire:click="deleteCannedResponse({{ $response->id }})"
-                                wire:confirm="Delete this canned response?"
-                                class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete
-                            </flux:button>
-                        </div>
-                    </div>
-                @empty
-                    <div
-                        class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">
-                        No canned responses yet.</div>
-                @endforelse
-            </div>
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'sla')
-        <x-helpdesk::settings-section title="SLA policies"
-            description="Define first response and resolution targets used for breach indicators, reporting and ticket cards.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveSlaPolicy" class="grid gap-3 md:grid-cols-6">
-                    <flux:input wire:model="slaForm.name" label="Name" />
-                    <flux:input wire:model="slaForm.slug" label="Slug" placeholder="auto-generated" />
-                    <flux:select wire:model="slaForm.priority_id" label="Priority">
-                        <option value="">Any priority</option>
-                        @foreach ($priorities as $priority)
-                            <option value="{{ $priority->id }}">{{ $priority->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:select wire:model="slaForm.category_id" label="Category">
-                        <option value="">Any category</option>
-                        @foreach ($categories as $category)
-                            <option value="{{ $category->id }}">{{ $category->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:input wire:model="slaForm.first_response_minutes" label="First response minutes"
-                        type="number" min="1" />
-                    <flux:input wire:model="slaForm.resolution_minutes" label="Resolution minutes" type="number"
-                        min="1" />
-                    <label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input
-                            type="checkbox" wire:model="slaForm.is_default" class="rounded border-zinc-300">
-                        Default</label>
-                    <label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input
-                            type="checkbox" wire:model="slaForm.business_hours_only" class="rounded border-zinc-300">
-                        Business hours</label>
-                    <label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input
-                            type="checkbox" wire:model="slaForm.is_active" class="rounded border-zinc-300">
-                        Active</label>
-                    <div class="md:col-span-full flex gap-2">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save SLA
-                            policy</flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetSlaPolicyForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <div
-                class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900">
-                <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
-                    <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase text-zinc-500 dark:bg-zinc-800">
-                        <tr>
-                            <th class="px-4 py-3">Policy</th>
-                            <th class="px-4 py-3">Targets</th>
-                            <th class="px-4 py-3">Applies to</th>
-                            <th class="px-4 py-3 text-right">Actions</th>
-                        </tr>
-                    </thead>
-                    <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
-                        @forelse ($slaPolicies as $policy)
-                            <tr>
-                                <td class="px-4 py-3 font-medium">{{ $policy->name }} @if ($policy->is_default)
-                                        <flux:badge color="blue">Default</flux:badge>
-                                    @endif
-                                </td>
-                                <td class="px-4 py-3">{{ $policy->first_response_minutes }}m response ·
-                                    {{ $policy->resolution_minutes }}m close</td>
-                                <td class="px-4 py-3">{{ $policy->priority?->name ?? 'Any priority' }} ·
-                                    {{ $policy->category?->name ?? 'Any category' }}</td>
-                                <td class="px-4 py-3 text-right">
-                                    <flux:button size="sm" variant="primary"
-                                        wire:click="editSlaPolicy({{ $policy->id }})"
-                                        class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">
-                                        Edit</flux:button>
-                                    <flux:button size="sm" variant="danger"
-                                        wire:click="deleteSlaPolicy({{ $policy->id }})"
-                                        wire:confirm="Delete this SLA policy?"
-                                        class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete
-                                    </flux:button>
-                                </td>
-                        </tr>@empty<tr>
-                                <td colspan="6" class="px-4 py-8 text-center text-zinc-500">No SLA policies yet.
-                                </td>
-                            </tr>
-                        @endforelse
-                    </tbody>
-                </table>
-            </div>
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'automation')
-        <x-helpdesk::settings-section title="Email automation rules"
-            description="Match incoming support messages and automatically assign priority, category, team, project, agent and status.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveAutomationRule" class="grid gap-3 md:grid-cols-6">
-                    <flux:input wire:model="automationForm.name" label="Name" />
-                    <flux:input wire:model="automationForm.slug" label="Slug" placeholder="auto-generated" />
-                    <flux:input wire:model="automationForm.sort_order" label="Sort" type="number"
-                        min="0" />
-                    <flux:input wire:model="automationForm.match_sender" label="Sender contains" />
-                    <flux:input wire:model="automationForm.match_subject" label="Subject contains" />
-                    <flux:input wire:model="automationForm.match_mailbox" label="Mailbox contains" />
-                    <flux:select wire:model="automationForm.set_priority_id" label="Set priority">
-                        <option value="">No change</option>
-                        @foreach ($priorities as $priority)
-                            <option value="{{ $priority->id }}">{{ $priority->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:select wire:model="automationForm.set_category_id" label="Set category">
-                        <option value="">No change</option>
-                        @foreach ($categories as $category)
-                            <option value="{{ $category->id }}">{{ $category->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:select wire:model="automationForm.set_team_id" label="Set team">
-                        <option value="">No change</option>
-                        @foreach ($teams as $team)
-                            <option value="{{ $team->id }}">{{ $team->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:select wire:model="automationForm.set_project_id" label="Set project">
-                        <option value="">No change</option>
-                        @foreach ($projects as $project)
-                            <option value="{{ $project->id }}">{{ $project->title }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:select wire:model="automationForm.set_status_id" label="Set status">
-                        <option value="">No change</option>
-                        @foreach ($statuses as $status)
-                            <option value="{{ $status->id }}">{{ $status->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <label class="flex min-h-9 items-center gap-2 rounded-lg border border-zinc-200 bg-white px-3 py-2 text-xs font-semibold text-zinc-700 shadow-sm dark:border-zinc-700 dark:bg-zinc-950/60 dark:text-zinc-200"><input
-                            type="checkbox" wire:model="automationForm.is_active" class="rounded border-zinc-300">
-                        Active</label>
-                    <div class="md:col-span-full flex gap-2">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save
-                            automation rule</flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetAutomationRuleForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <div class="grid gap-3 md:grid-cols-2">
-                @forelse ($automationRules as $rule)
-                    <div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900">
-                        <h3 class="font-semibold">{{ $rule->name }}</h3>
-                        <p class="mt-1 text-sm text-zinc-500">Sender: {{ $rule->match_sender ?: 'Any' }} · Subject:
-                            {{ $rule->match_subject ?: 'Any' }}</p>
-                        <div class="mt-4 flex justify-end gap-2">
-                            <flux:button size="sm" variant="primary"
-                                wire:click="editAutomationRule({{ $rule->id }})"
-                                class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">Edit
-                            </flux:button>
-                            <flux:button size="sm" variant="danger"
-                                wire:click="deleteAutomationRule({{ $rule->id }})"
-                                wire:confirm="Delete this rule?"
-                                class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete
-                            </flux:button>
-                        </div>
-                </div>@empty<div
-                        class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2">
-                        No automation rules yet.</div>
-                @endforelse
-            </div>
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'checklists')
-        <x-helpdesk::settings-section title="Checklist templates"
-            description="Apply repeatable checklist items by category or project and show completion progress on tickets and Kanban cards.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveChecklistTemplate" class="grid gap-3 md:grid-cols-6">
-                    <flux:input wire:model="checklistTemplateForm.name" label="Name" />
-                    <flux:input wire:model="checklistTemplateForm.slug" label="Slug" />
-                    <flux:select wire:model="checklistTemplateForm.category_id" label="Category">
-                        <option value="">Any category</option>
-                        @foreach ($categories as $category)
-                            <option value="{{ $category->id }}">{{ $category->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:select wire:model="checklistTemplateForm.project_id" label="Project">
-                        <option value="">Any project</option>
-                        @foreach ($projects as $project)
-                            <option value="{{ $project->id }}">{{ $project->title }}</option>
-                        @endforeach
-                    </flux:select>
-                    <label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox"
-                            wire:model="checklistTemplateForm.is_active" class="rounded border-zinc-300">
-                        Active</label>
-                    <div class="md:col-span-full">
-                        <flux:textarea wire:model="checklistTemplateForm.items_text"
-                            label="Checklist items, one per line" rows="6" />
-                    </div>
-                    <div class="md:col-span-full flex gap-2">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save
-                            checklist</flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetChecklistTemplateForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">
-                @forelse ($checklistTemplates as $template)
-                    <div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900">
-                        <h3 class="font-semibold">{{ $template->name }}</h3>
-                        <p class="mt-1 text-sm text-zinc-500">{{ count($template->items ?? []) }} items</p>
-                        <div class="mt-4 flex justify-end gap-2">
-                            <flux:button size="sm" variant="primary"
-                                wire:click="editChecklistTemplate({{ $template->id }})"
-                                class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">Edit
-                            </flux:button>
-                            <flux:button size="sm" variant="danger"
-                                wire:click="deleteChecklistTemplate({{ $template->id }})"
-                                wire:confirm="Delete this checklist?"
-                                class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete
-                            </flux:button>
-                        </div>
-                </div>@empty<div
-                        class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">
-                        No checklist templates yet.</div>
-                @endforelse
-            </div>
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'tags')
-        <x-helpdesk::settings-section title="Ticket tags"
-            description="Maintain visible ticket labels for search, triage and Kanban card context.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveTag" class="grid gap-3 xl:grid-cols-12">
-                    <div class="xl:col-span-4">
-                        <flux:input wire:model="tagForm.name" label="Name" />
-                    </div>
-                    <div class="xl:col-span-4">
-                        <flux:input wire:model="tagForm.slug" label="Slug" />
-                    </div>
-                    <x-helpdesk::colour-select class="xl:col-span-12" model="tagForm.color" label="Colour" :options="$colourOptions" />
-                    <div class="flex flex-wrap items-center gap-2 xl:col-span-12">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save tag
-                        </flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetTagForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <div class="flex flex-wrap gap-3">
-                @forelse ($tags as $tag)
-                    <div
-                        class="rounded-2xl border border-zinc-200 bg-white px-4 py-3 dark:border-zinc-700 dark:bg-zinc-900">
-                        <span class="rounded-full px-2 py-1 text-xs font-semibold text-white"
-                            style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
-                        <div class="mt-3 flex gap-2">
-                            <flux:button size="sm" variant="primary" wire:click="editTag({{ $tag->id }})"
-                                class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">Edit
-                            </flux:button>
-                            <flux:button size="sm" variant="danger" wire:click="deleteTag({{ $tag->id }})"
-                                wire:confirm="Delete this tag?"
-                                class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete
-                            </flux:button>
-                        </div>
-                </div>@empty<div
-                        class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700">
-                        No tags yet.</div>
-                @endforelse
-            </div>
-        </x-helpdesk::settings-section>
-    @endif
-
-    @if ($section === 'products')
-        <x-helpdesk::settings-section title="Products and services"
-            description="Link tickets to products, services, releases or builds and report support cost/time by product.">
-            <x-slot:form>
-                <form wire:submit.prevent="saveProduct" class="grid gap-3 md:grid-cols-6">
-                    <flux:input wire:model="productForm.name" label="Name" />
-                    <flux:input wire:model="productForm.slug" label="Slug" />
-                    <flux:input wire:model="productForm.type" label="Type" />
-                    <flux:input wire:model="productForm.version" label="Version" />
-                    <flux:input wire:model="productForm.release_channel" label="Release/build" /><label
-                        class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox"
-                            wire:model="productForm.is_active" class="rounded border-zinc-300"> Active</label>
-                    <div class="md:col-span-full">
-                        <flux:textarea wire:model="productForm.description" label="Description" rows="3" />
-                    </div>
-                    <div class="md:col-span-full flex gap-2">
-                        <flux:button size="sm" type="submit" variant="primary"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save
-                            product/service</flux:button>
-                        <flux:button size="sm" type="button" wire:click="resetProductForm" variant="ghost"
-                            class="!h-9 !rounded-lg !px-3 !text-xs !font-semibold !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset
-                        </flux:button>
-                    </div>
-                </form>
-            </x-slot:form>
-            <div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">
-                @forelse ($products as $product)
-                    <div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900">
-                        <h3 class="font-semibold">{{ $product->name }}</h3>
-                        <p class="mt-1 text-sm text-zinc-500">{{ ucfirst($product->type) }} ·
-                            {{ $product->version ?: 'No version' }} · {{ $product->tickets_count }} tickets</p>
-                        <div class="mt-4 flex justify-end gap-2">
-                            <flux:button size="sm" variant="primary"
-                                wire:click="editProduct({{ $product->id }})"
-                                class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">Edit
-                            </flux:button>
-                            <flux:button size="sm" variant="danger"
-                                wire:click="deleteProduct({{ $product->id }})"
-                                wire:confirm="Delete this product/service?"
-                                class="!h-8 !rounded-lg !px-2.5 !text-xs !font-semibold !bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete
-                            </flux:button>
-                        </div>
-                </div>@empty<div
-                        class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">
-                        No products or services yet.</div>
-                @endforelse
-            </div>
-        </x-helpdesk::settings-section>
-    @endif
-
-</div>
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php
deleted file mode 100644
index efb152a..0000000
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php
+++ /dev/null
@@ -1,405 +0,0 @@
-@php
-    $helpdeskAttachmentAccept = collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
-        ->filter(fn ($extension) => is_string($extension) && trim($extension) !== '')
-        ->map(fn ($extension) => '.' . strtolower(ltrim(trim($extension), '.')))
-        ->unique()
-        ->implode(',');
-@endphp
-<div class="hd-helpdesk-surface space-y-6" dusk="helpdesk-ticket-create" x-data="{ helpdeskAttachmentsUploading: false }">
-    @include('helpdesk::partials.page-header', [
-        'eyebrow' => 'Helpdesk',
-        'title' => 'Create ticket',
-        'subtitle' =>
-            'Raise a new support request with priority, product/service, project, category, team and full details.',
-    ])
-
-    <form
-        wire:submit.prevent="save"
-        x-on:submit.capture="
-            if (helpdeskAttachmentsUploading) {
-                $event.preventDefault();
-                return;
-            }
-
-            const editor = document.querySelector('[data-helpdesk-sync-target=&quot;body&quot;], [data-helpdesk-editor-model=&quot;body&quot;]');
-           const target = Array.from(document.querySelectorAll('textarea')).find(function (textarea) {
-
-    return textarea.getAttribute('wire:model.defer') === 'body'
-
-        || textarea.getAttribute('wire:model') === 'body'
-
-        || textarea.getAttribute('name') === 'body'
-
-        || textarea.id === 'body';
-
-});
-            const body = (editor?.innerText || editor?.textContent || editor?.value || '').trim();
-
-            if (target) {
-                target.value = body;
-                target.dispatchEvent(new Event('input', { bubbles: true }));
-                target.dispatchEvent(new Event('change', { bubbles: true }));
-            }
-
-            if ($wire) {
-                $wire.set('body', body, false);
-            }
-
-            $dispatch('helpdesk-editor-sync', { model: 'body', live: false });
-        "
-        class="helpdesk-ticket-form space-y-6"
-    >
-        <div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-900 shadow-sm">
-            <div class="border-b border-zinc-700 bg-zinc-800/80 px-6 py-4">
-                <h2 class="text-lg font-semibold text-zinc-100">Ticket details</h2>
-                <p class="mt-1 text-sm text-zinc-400">
-                    Mandatory fields are marked with <span class="helpdesk-required-star">*</span>.
-                    Use the searchable lists to keep the ticket correctly routed.
-                </p>
-            </div>
-
-            <div class="grid gap-5 p-6 lg:grid-cols-3 xl:grid-cols-6">
-                <div class="lg:col-span-3 xl:col-span-6">
-                    <label class="block text-sm font-semibold text-zinc-200" for="subject">
-                        Subject <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <input id="subject" type="text" spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text" maxlength="180" wire:model.defer="subject"
-                        class="mt-2 block h-14 w-full max-w-4xl rounded-xl border border-zinc-700 bg-zinc-950 px-4 text-base font-medium text-zinc-100 shadow-sm outline-none transition-colors duration-150 placeholder:text-zinc-500 focus:border-blue-500 focus:bg-zinc-950 focus:ring-2 focus:ring-blue-500/40"
-                        data-dusk="ticket-subject" dusk="ticket-subject" autocomplete="off" />
-
-                    @error('subject')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                @if ($companies->isNotEmpty())
-                    <div class="xl:col-span-2">
-                        <label class="block text-sm font-semibold text-zinc-200" for="company_id">
-                            Company <span class="helpdesk-required-star">*</span>
-                        </label>
-
-                        <div class="mt-2" wire:ignore>
-                            <select id="company_id" dusk="ticket-company" data-helpdesk-select2 wire:model.defer="company_id" name="company_id"
-                                data-placeholder="Select option" data-wire-model="company_id"
-                                class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
-                                <option value="">Select company</option>
-                                @foreach ($companies as $company)
-                                    <option value="{{ $company->id }}" @selected((string) $company_id === (string) $company->id)>
-                                        {{ $company->name }}</option>
-                                @endforeach
-                            </select>
-                        </div>
-
-                        @error('company_id')
-                            <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                        @enderror
-                    </div>
-                @endif
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="board_id">
-                        Board <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="board_id" data-helpdesk-select2 wire:model.defer="board_id" name="board_id" data-placeholder="Select option"
-                            data-wire-model="board_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
-                            data-dusk="ticket-board" dusk="ticket-board">
-                            <option value="">No board</option>
-                            @foreach ($boards as $board)
-                                <option value="{{ $board->id }}" @selected((int) $board_id === (int) $board->id)>
-                                    {{ $board->name }}{{ $board->owner ? ' · ' . $board->owner->name : '' }}</option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('board_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="priority_id">
-                        Priority <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="priority_id" data-helpdesk-select2 wire:model.defer="priority_id" name="priority_id" data-placeholder="Select option"
-                            data-wire-model="priority_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
-                            data-dusk="ticket-priority" dusk="ticket-priority">
-                            <option value="">Select priority</option>
-                            @foreach ($priorities as $priority)
-                                <option value="{{ $priority->id }}" @selected((string) $priority_id === (string) $priority->id)>{{ $priority->name }}
-                                </option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('priority_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="category_id">
-                        Category <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="category_id" data-helpdesk-select2 wire:model.defer="category_id" name="category_id" data-placeholder="Select option"
-                            data-wire-model="category_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
-                            <option value="">Select category</option>
-                            @foreach ($categories as $category)
-                                <option value="{{ $category->id }}" @selected((string) $category_id === (string) $category->id)>{{ $category->name }}
-                                </option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('category_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="project_id">
-                        Project <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="project_id" data-helpdesk-select2 wire:model.defer="project_id" name="project_id" data-placeholder="Select option"
-                            data-wire-model="project_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
-                            <option value="">Select project</option>
-                            @foreach ($projects as $project)
-                                <option value="{{ $project->id }}" @selected((string) $project_id === (string) $project->id)>
-                                    {{ $project->title ?? $project->name }}</option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('project_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="team_id">
-                        Team <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="team_id" data-helpdesk-select2 wire:model.defer="team_id" name="team_id" data-placeholder="Select option"
-                            data-wire-model="team_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
-                            <option value="">Select team</option>
-                            @foreach ($teams as $team)
-                                <option value="{{ $team->id }}" @selected((string) $team_id === (string) $team->id)>{{ $team->name }}
-                                </option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('team_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="lg:col-span-3 xl:col-span-6">
-                    <fieldset class="rounded-2xl border border-zinc-700 bg-zinc-950/70 p-4">
-                        <div class="flex flex-col gap-1 sm:flex-row sm:items-center sm:justify-between">
-                            <legend class="text-sm font-semibold text-zinc-200">
-                                Tags
-                            </legend>
-
-                            <span class="text-xs text-zinc-500">
-                                Optional · select all that apply
-                            </span>
-                        </div>
-
-                        <div class="mt-4 grid gap-3 sm:grid-cols-2 lg:grid-cols-3 xl:grid-cols-4">
-                            @forelse ($tags as $tag)
-                                <label for="tag_{{ $tag->id }}"
-                                    class="flex cursor-pointer items-center gap-3 rounded-xl border border-zinc-700 bg-zinc-900 px-4 py-3 text-sm font-medium text-zinc-200 transition hover:border-blue-500 hover:bg-zinc-800">
-                                    <input id="tag_{{ $tag->id }}" type="checkbox" wire:model.defer="tag_ids"
-                                        value="{{ $tag->id }}"
-                                        class="h-4 w-4 rounded border-zinc-600 bg-zinc-950 text-blue-600 focus:ring-blue-500">
-
-                                    <span class="truncate">
-                                        {{ $tag->name }}
-                                    </span>
-                                </label>
-                            @empty
-                                <div
-                                    class="rounded-xl border border-dashed border-zinc-700 bg-zinc-900 px-4 py-3 text-sm text-zinc-400">
-                                    No tags are available.
-                                </div>
-                            @endforelse
-                        </div>
-
-                        @error('tag_ids')
-                            <p class="mt-3 text-sm text-red-500">{{ $message }}</p>
-                        @enderror
-
-                        @error('tag_ids.*')
-                            <p class="mt-3 text-sm text-red-500">{{ $message }}</p>
-                        @enderror
-                    </fieldset>
-                </div>
-
-                <div class="xl:col-span-2">
-                    <x-helpdesk::date-picker id="due_at" model="due_at" label="Due date"
-                        placeholder="Select due date" value="{{ $due_at }}" />
-
-                    @error('due_at')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="lg:col-span-3 xl:col-span-6">
-                    <x-helpdesk::html-editor
-                        model="body"
-                        label="Details"
-                        rows="12"
-                        placeholder="Describe the issue, expected outcome, steps to reproduce and any useful context..."
-                        editor-dusk="ticket-body-editor"
-                    />
-
-                    <p class="mt-2 flex items-center gap-2 text-xs font-medium text-zinc-400">
-                        <i class="fa-solid fa-circle-info text-blue-400" aria-hidden="true"></i>
-                        Rich formatting is available. Browser spelling suggestions appear by right-clicking or Ctrl-clicking red-underlined words.
-                    </p>
-                </div>
-
-                <div class="lg:col-span-3 xl:col-span-6">
-                    <div
-                        wire:key="ticket-create-attachments-uploader"
-                        class="rounded-2xl border border-zinc-700 bg-zinc-950/70 p-4"
-                        x-data="{ progress: 0 }"
-                        x-on:livewire-upload-start="helpdeskAttachmentsUploading = true"
-                        x-on:livewire-upload-progress="progress = $event.detail.progress"
-                        x-on:livewire-upload-finish="helpdeskAttachmentsUploading = false"
-                        x-on:livewire-upload-error="helpdeskAttachmentsUploading = false"
-                        x-on:livewire-upload-cancel="helpdeskAttachmentsUploading = false"
-                    >
-                        <div class="flex flex-col gap-4 sm:flex-row sm:items-center sm:justify-between">
-                            <div>
-                                <label class="block text-sm font-semibold text-zinc-200" for="attachments">
-                                    Attachments
-                                </label>
-
-                                <p class="mt-1 text-sm text-zinc-500">
-                                    Files are uploaded to Livewire temporary storage first. They are attached permanently only after the ticket is created.
-                                </p>
-                            </div>
-
-                            <label for="attachments"
-                                class="inline-flex cursor-pointer items-center justify-center gap-2 rounded-xl bg-blue-600 px-4 py-2.5 text-sm font-semibold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-500 focus:ring-offset-2 focus:ring-offset-zinc-950">
-                                <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
-                                <span>Add attachments</span>
-                            </label>
-                        </div>
-
-                        <label for="attachments"
-                            class="mt-4 flex cursor-pointer flex-col items-center justify-center rounded-2xl border border-dashed border-zinc-700 bg-zinc-900/70 px-4 py-8 text-center transition hover:border-blue-500 hover:bg-zinc-900">
-                            <i class="fa-solid fa-cloud-arrow-up text-2xl text-blue-300" aria-hidden="true"></i>
-                            <span class="mt-3 text-sm font-bold text-zinc-100">Click to choose files</span>
-                            <span class="mt-1 text-xs text-zinc-500">Maximum {{ (int) config('helpdesk.max_upload_kb', 10240) }} KB per file.</span>
-                        </label>
-                        <div x-data class="rounded-2xl border border-zinc-700 bg-zinc-950/70 p-4">
-                            <input
-                                x-ref="attachmentsInput"
-                                id="attachments"
-                                type="file"
-                                wire:model="attachments"
-                                multiple
-                                accept="{{ $helpdeskAttachmentAccept }}"
-                                class="hidden"
-                                wire:key="ticket-create-attachments-input"
-                                dusk="ticket-create-attachments-input"
-                                data-dusk="ticket-create-attachments-input"/>
-
-                            <button
-                                type="button"
-                                x-on:click="$refs.attachmentsInput.click()"
-                                class="inline-flex items-center justify-center gap-2 rounded-xl bg-blue-600 px-4 py-2.5 text-sm font-semibold text-white">
-                                <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
-                                Add attachments
-                            </button>
-                            <button
-                                type="button"
-                                x-on:click="$refs.attachmentsInput.click()"
-                                class="mt-4 flex w-full flex-col items-center justify-center rounded-2xl border border-dashed border-zinc-700 bg-zinc-900/70 px-4 py-8 text-center">
-                                <i class="fa-solid fa-cloud-arrow-up text-2xl text-blue-300" aria-hidden="true"></i>
-                                <span class="mt-3 text-sm font-bold text-zinc-100">Click to choose files</span>
-                                <span class="mt-1 text-xs text-zinc-500">
-                                    Maximum {{ (int) config('helpdesk.max_upload_kb', 10240) }} KB per file.
-                                </span>
-                            </button>
-                        </div>
-                        @if (count($attachments) > 0)
-                            <div class="mt-4 grid gap-2 sm:grid-cols-2" dusk="ticket-create-selected-attachments">
-                                @foreach ($attachments as $attachment)
-                                    <div class="flex items-center gap-3 rounded-xl border border-zinc-700 bg-zinc-900 px-3 py-2 text-xs text-zinc-300" wire:key="ticket-create-selected-attachment-{{ $loop->index }}">
-                                        <i class="fa-regular fa-file-lines text-blue-300" aria-hidden="true"></i>
-                                        <span class="min-w-0 flex-1 truncate">{{ $attachment->getClientOriginalName() }}</span>
-                                        <span class="shrink-0 text-zinc-500">{{ number_format($attachment->getSize() / 1024, 1) }} KB</span>
-                                    </div>
-                                @endforeach
-                            </div>
-                        @endif
-
-                        <div x-show="helpdeskAttachmentsUploading" x-cloak
-                            class="mt-4 rounded-xl border border-blue-500/30 bg-blue-500/10 px-4 py-3 text-sm font-medium text-blue-200">
-                            <div class="flex items-center justify-between gap-3">
-                                <span class="inline-flex items-center gap-2"><i class="fa-solid fa-circle-notch fa-spin" aria-hidden="true"></i>Uploading attachments...</span>
-                                <span x-text="progress + '%'"></span>
-                            </div>
-                            <div class="mt-3 h-2 overflow-hidden rounded-full bg-zinc-800">
-                                <div class="h-full rounded-full bg-blue-500 transition-all" x-bind:style="`width: ${progress}%`"></div>
-                            </div>
-                        </div>
-
-                        @error('attachments')
-                            <p class="mt-3 text-sm text-red-500">{{ $message }}</p>
-                        @enderror
-
-                        @error('attachments.*')
-                            <p class="mt-3 text-sm text-red-500">{{ $message }}</p>
-                        @enderror
-                    </div>
-                </div>
-            </div>
-
-            <div class="flex flex-col-reverse gap-2 border-t border-zinc-700 bg-zinc-900 px-6 py-4 sm:flex-row sm:items-center sm:justify-end">
-                <button type="button" wire:click="clearForm" wire:loading.attr="disabled" wire:target="clearForm"
-                    class="inline-flex min-h-10 items-center justify-center rounded-lg bg-red-600 px-4 py-2 text-xs font-black text-white shadow-sm transition hover:bg-red-700 focus:outline-none focus:ring-2 focus:ring-red-400/70 disabled:cursor-not-allowed disabled:opacity-50"
-                    data-dusk="ticket-create-clear" dusk="ticket-create-clear">
-                    <i class="fa-solid fa-eraser mr-2" aria-hidden="true"></i>
-                    <span wire:loading.remove wire:target="clearForm">Clear</span>
-                    <span wire:loading wire:target="clearForm">Clearing...</span>
-                </button>
-
-                <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate
-                    class="inline-flex min-h-10 items-center justify-center rounded-lg bg-blue-600 px-4 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70"
-                    data-dusk="ticket-create-cancel" dusk="ticket-create-cancel">
-                    <i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i>
-                    Cancel
-                </a>
-
-                <button type="submit"
-                    class="inline-flex min-h-10 items-center justify-center rounded-lg bg-emerald-600 px-4 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70 disabled:cursor-not-allowed disabled:opacity-50"
-                    data-dusk="ticket-create-submit" dusk="ticket-create-submit" wire:loading.attr="disabled" wire:target="save,attachments" x-bind:disabled="helpdeskAttachmentsUploading" wire:dirty.class="ring-2 ring-amber-400/40">
-                    <i class="fa-regular fa-floppy-disk mr-2" aria-hidden="true"></i>
-                    <span wire:loading.remove wire:target="save,attachments">Create ticket</span>
-                    <span wire:loading wire:target="attachments">Uploading...</span>
-                    <span wire:loading wire:target="save">Creating...</span>
-                </button>
-            </div>
-        </div>
-    </form>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-edit.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-edit.blade.php
deleted file mode 100644
index 3bba2c0..0000000
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-edit.blade.php
+++ /dev/null
@@ -1,429 +0,0 @@
-@php
-    $helpdeskAttachmentAccept = collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
-        ->filter(fn ($extension) => is_string($extension) && trim($extension) !== '')
-        ->map(fn ($extension) => '.' . strtolower(ltrim(trim($extension), '.')))
-        ->unique()
-        ->implode(',');
-@endphp
-<div class="space-y-6">
-    @vite(['resources/css/app.css', 'resources/js/app.js'])
-    @include('helpdesk::partials.page-header', [
-        'eyebrow' => 'Helpdesk',
-        'title' => 'Edit Ticket',
-        'subtitle' =>
-            'Update ownership, assignment, workflow status, product/service, project, team, category, priority and ticket details.',
-    ])
-
-    <form wire:submit.prevent="save" class="space-y-6">
-        <div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-900 shadow-sm">
-            <div class="border-b border-zinc-700 bg-zinc-800/80 px-6 py-4">
-                <div class="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
-                    <div>
-                        <div class="flex flex-wrap items-center gap-3">
-                            <h2 class="text-lg font-semibold text-zinc-100">
-                                {{ $ticket->reference }} · Ticket controls
-                            </h2>
-
-                            <span
-                                class="inline-flex items-center gap-2 rounded-xl border border-zinc-700 bg-zinc-900 px-3 py-1.5 text-sm font-medium text-zinc-200">
-                                <i class="fa-regular fa-user text-zinc-400" aria-hidden="true"></i>
-                                Owner:
-                                <span class="font-semibold text-white">{{ $ticket->owner?->name ?? 'Unknown' }}</span>
-                            </span>
-                        </div>
-
-                        <p class="mt-2 text-sm text-zinc-400">
-                            Mandatory fields are marked with <span class="helpdesk-required-star">*</span>.
-                            Assignment and status updates trigger configured workflow messages.
-                        </p>
-                    </div>
-
-                    <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate
-                        class="inline-flex items-center justify-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
-                        Back to ticket
-                    </a>
-                </div>
-            </div>
-
-            <div class="grid gap-5 p-6 lg:grid-cols-3 xl:grid-cols-6">
-                <div class="lg:col-span-3 xl:col-span-6">
-                    <label class="block text-sm font-semibold text-zinc-200" for="subject">
-                        Subject <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <input id="subject" type="text" spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text" maxlength="180" wire:model.defer="subject"
-                        class="mt-2 block h-14 w-full max-w-4xl rounded-xl border border-zinc-700 bg-zinc-950 px-4 text-base font-medium text-zinc-100 shadow-sm outline-none transition-colors duration-150 placeholder:text-zinc-500 focus:border-blue-500 focus:bg-zinc-950 focus:ring-2 focus:ring-blue-500/40"
-                        data-dusk="ticket-edit-subject" dusk="ticket-edit-subject" />
-
-                    @error('subject')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                @if ($companies->isNotEmpty())
-                    <div class="xl:col-span-2">
-                        <label class="block text-sm font-semibold text-zinc-200" for="company_id">
-                            Company <span class="helpdesk-required-star">*</span>
-                        </label>
-
-                        <div class="mt-2" wire:ignore>
-                            <select id="company_id" data-helpdesk-select2 data-placeholder="Select option"
-                                data-wire-model="company_id"
-                                class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
-                                <option value="">Select company</option>
-                                @foreach ($companies as $company)
-                                    <option value="{{ $company->id }}" @selected((string) $company_id === (string) $company->id)>
-                                        {{ $company->name }}</option>
-                                @endforeach
-                            </select>
-                        </div>
-
-                        @error('company_id')
-                            <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                        @enderror
-                    </div>
-                @endif
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="board_id">Board</label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="board_id" data-helpdesk-select2 data-placeholder="Select option"
-                            data-wire-model="board_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
-                            data-dusk="ticket-edit-board">
-                            <option value="">No board</option>
-                            @foreach ($boards as $board)
-                                <option value="{{ $board->id }}" @selected((string) $board_id === (string) $board->id)>
-                                    {{ $board->name }}{{ $board->owner ? ' · ' . $board->owner->name : '' }}</option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('board_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="status_id">
-                        Status <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="status_id" data-helpdesk-select2 data-placeholder="Select option"
-                            data-wire-model="status_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
-                            data-dusk="ticket-edit-status">
-                            <option value="">No status</option>
-                            @foreach ($statuses as $status)
-                                <option value="{{ $status->id }}" @selected((string) $status_id === (string) $status->id)>{{ $status->name }}
-                                </option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('status_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="priority_id">
-                        Priority <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="priority_id" data-helpdesk-select2 data-placeholder="Select option"
-                            data-wire-model="priority_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
-                            data-dusk="ticket-edit-priority">
-                            <option value="">Select priority</option>
-                            @foreach ($priorities as $priority)
-                                <option value="{{ $priority->id }}" @selected((string) $priority_id === (string) $priority->id)>{{ $priority->name }}
-                                </option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('priority_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="agent_id">Assigned agent</label>
-
-                    <div class="mt-2">
-                        <select id="agent_id" wire:model.live="agent_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
-                            data-dusk="ticket-edit-agent">
-                            <option value="">Unassigned</option>
-                            @forelse ($agents as $agent)
-                                <option value="{{ $agent->id }}">{{ $agent->name }} · {{ $agent->email }}
-                                </option>
-                            @empty
-                                <option value="" disabled>No users available for assignment</option>
-                            @endforelse
-                        </select>
-                    </div>
-
-                    @error('agent_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="category_id">
-                        Category <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="category_id" data-helpdesk-select2 data-placeholder="Select option"
-                            data-wire-model="category_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
-                            <option value="">No category</option>
-                            @foreach ($categories as $category)
-                                <option value="{{ $category->id }}" @selected((string) $category_id === (string) $category->id)>
-                                    {{ $category->name }}</option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('category_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="project_id">
-                        Project <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="project_id" data-helpdesk-select2 data-placeholder="Select option"
-                            data-wire-model="project_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
-                            <option value="">No project</option>
-                            @foreach ($projects as $project)
-                                <option value="{{ $project->id }}" @selected((string) $project_id === (string) $project->id)>
-                                    {{ $project->title ?? $project->name }}</option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('project_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="xl:col-span-2">
-                    <label class="block text-sm font-semibold text-zinc-200" for="team_id">
-                        Team <span class="helpdesk-required-star">*</span>
-                    </label>
-
-                    <div class="mt-2" wire:ignore>
-                        <select id="team_id" data-helpdesk-select2 data-placeholder="Select option"
-                            data-wire-model="team_id"
-                            class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
-                            <option value="">No team</option>
-                            @foreach ($teams as $team)
-                                <option value="{{ $team->id }}" @selected((string) $team_id === (string) $team->id)>{{ $team->name }}
-                                </option>
-                            @endforeach
-                        </select>
-                    </div>
-
-                    @error('team_id')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="lg:col-span-3 xl:col-span-6">
-                    <fieldset class="rounded-2xl border border-zinc-700 bg-zinc-950/70 p-4">
-                        <div class="flex flex-col gap-1 sm:flex-row sm:items-center sm:justify-between">
-                            <legend class="text-sm font-semibold text-zinc-200">
-                                Tags
-                            </legend>
-
-                            <span class="text-xs text-zinc-500">
-                                Optional · select all that apply
-                            </span>
-                        </div>
-
-                        <div class="mt-4 grid gap-3 sm:grid-cols-2 lg:grid-cols-3 xl:grid-cols-4">
-                            @forelse ($tags as $tag)
-                                <label for="tag_{{ $tag->id }}"
-                                    class="flex cursor-pointer items-center gap-3 rounded-xl border border-zinc-700 bg-zinc-900 px-4 py-3 text-sm font-medium text-zinc-200 transition hover:border-blue-500 hover:bg-zinc-800">
-                                    <input id="tag_{{ $tag->id }}" type="checkbox" wire:model.defer="tag_ids"
-                                        value="{{ $tag->id }}"
-                                        class="h-4 w-4 rounded border-zinc-600 bg-zinc-950 text-blue-600 focus:ring-blue-500">
-
-                                    <span class="truncate">
-                                        {{ $tag->name }}
-                                    </span>
-                                </label>
-                            @empty
-                                <div
-                                    class="rounded-xl border border-dashed border-zinc-700 bg-zinc-900 px-4 py-3 text-sm text-zinc-400">
-                                    No tags are available.
-                                </div>
-                            @endforelse
-                        </div>
-
-                        @error('tag_ids')
-                            <p class="mt-3 text-sm text-red-500">{{ $message }}</p>
-                        @enderror
-
-                        @error('tag_ids.*')
-                            <p class="mt-3 text-sm text-red-500">{{ $message }}</p>
-                        @enderror
-                    </fieldset>
-                </div>
-
-                <div class="xl:col-span-2">
-                    <x-helpdesk::date-picker id="due_at" model="due_at" label="Due date"
-                        placeholder="Select due date" value="{{ $due_at }}" />
-
-                    @error('due_at')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="lg:col-span-3 xl:col-span-6">
-                    <x-helpdesk::html-editor
-                        model="body"
-                        label="Details *"
-                        rows="10"
-                        placeholder="Update the ticket details..."
-                        editor-dusk="ticket-edit-body-editor"
-                    />
-
-                    @error('body')
-                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
-                    @enderror
-                </div>
-
-                <div class="lg:col-span-3 xl:col-span-6">
-                    <div
-                        class="overflow-hidden rounded-2xl border border-blue-500/30 bg-zinc-950/70 shadow-sm shadow-blue-950/30">
-                        <div class="bg-gradient-to-r from-blue-700 via-sky-600 to-emerald-600 px-5 py-4 text-white">
-                            <div class="flex flex-col gap-4 sm:flex-row sm:items-center sm:justify-between">
-                                <div>
-                                    <label
-                                        class="flex items-center gap-2 text-base font-extrabold text-white drop-shadow-sm"
-                                        for="attachments">
-                                        <span
-                                            class="inline-flex h-9 w-9 items-center justify-center rounded-xl bg-white/15 ring-1 ring-white/25">
-                                            <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
-                                        </span>
-                                        Attachments
-                                    </label>
-
-                                    <p class="mt-2 max-w-2xl text-sm font-medium text-blue-50/90">
-                                        Add screenshots, documents, logs or supporting files to help resolve the ticket.
-                                    </p>
-                                </div>
-
-                                <label for="attachments"
-                                    class="inline-flex cursor-pointer items-center justify-center gap-2 rounded-xl bg-white px-4 py-2.5 text-sm font-bold text-blue-700 shadow-sm transition hover:bg-blue-50 focus:outline-none focus:ring-2 focus:ring-white/80 focus:ring-offset-2 focus:ring-offset-blue-700">
-                                    <i class="fa-solid fa-plus" aria-hidden="true"></i>
-                                    <span>Add attachments</span>
-                                </label>
-                            </div>
-                        </div>
-
-                        <div class="p-4">
-
-                            <input id="attachments" type="file" wire:model="attachments" multiple accept="{{ $helpdeskAttachmentAccept }}"
-                                class="sr-only">
-
-                            <div wire:loading.flex wire:target="attachments"
-                                class="mt-4 items-center gap-2 rounded-xl border border-blue-500/30 bg-blue-500/10 px-4 py-3 text-sm font-medium text-blue-200">
-                                <i class="fa-solid fa-circle-notch fa-spin" aria-hidden="true"></i>
-                                Uploading attachments...
-                            </div>
-
-                            @if ($ticket->attachments->isNotEmpty())
-                                <div class="mt-4 space-y-3">
-                                    <div
-                                        class="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-emerald-500/30 bg-emerald-500/10 px-4 py-3">
-                                        <h3
-                                            class="inline-flex items-center gap-2 text-sm font-extrabold text-emerald-200">
-                                            <span
-                                                class="inline-flex h-7 w-7 items-center justify-center rounded-lg bg-emerald-500 text-white shadow-sm">
-                                                <i class="fa-solid fa-folder-open" aria-hidden="true"></i>
-                                            </span>
-                                            Existing attachments
-                                        </h3>
-
-                                        <span
-                                            class="inline-flex items-center gap-2 rounded-full bg-emerald-100 px-3 py-1 text-xs font-extrabold text-emerald-800 shadow-sm ring-1 ring-emerald-300/70">
-                                            <span class="inline-flex h-2 w-2 rounded-full bg-emerald-500"></span>
-                                            {{ $ticket->attachments->count() }} file(s)
-                                        </span>
-                                    </div>
-
-                                    @foreach ($ticket->attachments as $attachment)
-                                        <div
-                                            class="flex flex-col gap-3 rounded-xl border border-zinc-700 bg-zinc-900 p-3 text-sm sm:flex-row sm:items-center sm:justify-between">
-                                            <a href="{{ route('helpdesk.attachments.download', $attachment->id) }}"
-                                                target="_blank"
-                                                class="min-w-0 font-medium text-blue-300 hover:text-blue-200">
-                                                <i class="fa-regular fa-file mr-2" aria-hidden="true"></i>
-                                                {{ $attachment->original_name ?? ($attachment->original_filename ?? ($attachment->filename ?? ($attachment->file_name ?? basename($attachment->path ?? ($attachment->file_path ?? ''))))) }}
-                                            </a>
-
-                                            <button type="button"
-                                                wire:click="removeAttachment({{ $attachment->id }})"
-                                                wire:confirm="Remove this attachment?"
-                                                class="inline-flex items-center justify-center rounded-lg bg-red-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-red-700">
-                                                Remove
-                                            </button>
-                                        </div>
-                                    @endforeach
-                                </div>
-                            @endif
-
-                            @if ($attachments !== [])
-                                <div
-                                    class="mt-4 rounded-xl border border-blue-500/30 bg-blue-500/10 px-4 py-3 text-sm text-blue-100">
-                                    {{ count($attachments) }} new attachment(s) selected. Save the ticket to attach
-                                    them.
-                                </div>
-                            @endif
-
-                            @error('attachments')
-                                <p class="mt-3 text-sm text-red-500">{{ $message }}</p>
-                            @enderror
-
-                            @error('attachments.*')
-                                <p class="mt-3 text-sm text-red-500">{{ $message }}</p>
-                            @enderror
-                        </div>
-                    </div>
-                </div>
-            </div>
-
-            <div class="flex items-center justify-end gap-3 border-t border-zinc-700 bg-zinc-900 px-6 py-4">
-                <button type="button" wire:click="clearForm"
-                    class="rounded-xl bg-red-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-red-700">
-                    Clear
-                </button>
-
-                <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate
-                    class="rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
-                    Cancel
-                </a>
-
-                <button type="submit"
-                    class="inline-flex items-center gap-2 rounded-xl bg-green-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-green-700 disabled:cursor-not-allowed disabled:opacity-50"
-                    data-dusk="ticket-edit-submit" wire:loading.attr="disabled">
-                    <i class="fa-regular fa-floppy-disk" aria-hidden="true"></i>
-                    <span wire:loading.remove>Save Ticket</span>
-                    <span wire:loading>Saving...</span>
-                </button>
-            </div>
-        </div>
-    </form>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php
deleted file mode 100644
index c985815..0000000
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php
+++ /dev/null
@@ -1,219 +0,0 @@
-<div class="hd-helpdesk-surface space-y-6" dusk="helpdesk-ticket-index">
-    <div
-        class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
-            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
-                <div>
-                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Ticket management</p>
-                    <h1 class="mt-2 text-3xl font-semibold tracking-tight">Active tickets</h1>
-                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">Search, triage and manage support requests across
-                        companies, projects, teams, priorities and statuses.</p>
-                </div>
-                <div class="flex flex-wrap gap-2">
-                    <a href="{{ route('helpdesk.index') }}" wire:navigate class="hd-btn hd-btn-blue">
-                        <i class="fa-solid fa-chart-bar" aria-hidden="true"></i>
-                        <span>Dashboard</span>
-                    </a>
-                    <a href="{{ route('helpdesk.tickets.create') }}" wire:navigate class="hd-btn hd-btn-green">
-                        <i class="fa-solid fa-plus" aria-hidden="true"></i>
-                        <span>New Ticket</span>
-                    </a>
-                </div>
-            </div>
-        </div>
-    </div>
-
-    <div class="rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-        <div class="grid gap-4 md:grid-cols-4">
-            <flux:input wire:model.live.debounce.350ms="search" icon="magnifying-glass"
-                placeholder="Search reference, subject or body" />
-
-            <flux:select wire:model.live="scope">
-                <option value="open">Open tickets</option>
-                <option value="closed">Closed tickets</option>
-                <option value="all">All tickets</option>
-            </flux:select>
-
-            <flux:select wire:model.live="status">
-                <option value="">All statuses</option>
-                @foreach ($statuses as $status)
-                    <option value="{{ $status->id }}">{{ $status->name }}</option>
-                @endforeach
-            </flux:select>
-
-            <flux:select wire:model.live="priority">
-                <option value="">All priorities</option>
-                @foreach ($priorities as $priority)
-                    <option value="{{ $priority->id }}">{{ $priority->name }}</option>
-                @endforeach
-            </flux:select>
-        </div>
-    </div>
-
-    <div
-        class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-        <div wire:loading.flex
-            class="items-center gap-2 border-b border-zinc-200 bg-blue-50 px-4 py-3 text-sm text-blue-800 dark:border-zinc-700 dark:bg-blue-950 dark:text-blue-200">
-            <flux:icon.arrow-path class="size-4 animate-spin" /> Refreshing tickets...
-        </div>
-
-        <div class="overflow-x-auto">
-            <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
-                <thead
-                    class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
-                    <tr>
-                        <th class="px-4 py-3">Reference</th>
-                        <th class="px-4 py-3">Subject</th>
-                        <th class="px-4 py-3">Status</th>
-                        <th class="px-4 py-3">Priority</th>
-                        <th class="px-4 py-3">Agent</th>
-                        <th class="px-4 py-3 text-center">Files</th>
-                        <th class="px-4 py-3">Last activity</th>
-                        <th class="px-4 py-3 text-right">Actions</th>
-                    </tr>
-                </thead>
-                <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
-                    @forelse ($tickets as $ticket)
-                        <tr class="hover:bg-zinc-50 dark:hover:bg-zinc-800/70">
-                            <td class="whitespace-nowrap px-4 py-3 font-mono text-xs">
-                                <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate
-                                    class="font-semibold text-blue-700 hover:underline dark:text-blue-300">
-                                    {{ $ticket->reference }}
-                                </a>
-                            </td>
-                            <td class="px-4 py-3">
-                                <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</div>
-                                <div class="text-xs text-zinc-500">
-                                    {{ $ticket->category?->name ?? 'No category' }}
-                                    @if ($ticket->project)
-                                        · {{ $ticket->project->title }}
-                                    @endif
-                                    @if ($ticket->team)
-                                        · {{ $ticket->team->name }}
-                                    @endif
-                                </div>
-                            </td>
-                            <td class="px-4 py-3">
-                                <x-helpdesk::colour-badge :color="$ticket->status?->color ?? 'zinc'">
-                                    {{ $ticket->status?->name ?? 'No status' }}
-                                </x-helpdesk::colour-badge>
-                            </td>
-                            <td class="px-4 py-3">
-                                <x-helpdesk::colour-badge :color="$ticket->priority?->color ?? 'zinc'">
-                                    {{ $ticket->priority?->name ?? 'No priority' }}
-                                </x-helpdesk::colour-badge>
-                            </td>
-                            <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">
-                                {{ $ticket->agent_name ?? 'Unassigned' }}
-                            </td>
-                            <td class="whitespace-nowrap px-4 py-3 text-center">
-                                @if (($ticket->attachments_count ?? 0) > 0)
-                                    <span
-                                        class="inline-flex items-center justify-center gap-1 rounded-full border border-blue-200 bg-blue-50 px-2.5 py-1 text-xs font-black text-blue-700 dark:border-blue-800 dark:bg-blue-950 dark:text-blue-200"
-                                        title="{{ $ticket->attachments_count }} attachment{{ $ticket->attachments_count === 1 ? '' : 's' }}">
-                                        <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
-                                        <span>{{ $ticket->attachments_count }}</span>
-                                        <span
-                                            class="sr-only">attachment{{ $ticket->attachments_count === 1 ? '' : 's' }}</span>
-                                    </span>
-                                @else
-                                    <span
-                                        class="inline-flex items-center justify-center rounded-full border border-zinc-200 bg-zinc-50 px-2.5 py-1 text-xs font-bold text-zinc-400 dark:border-zinc-700 dark:bg-zinc-800 dark:text-zinc-500"
-                                        title="No attachments">
-                                        <i class="fa-regular fa-circle" aria-hidden="true"></i>
-                                        <span class="sr-only">No attachments</span>
-                                    </span>
-                                @endif
-                            </td>
-                            <td class="whitespace-nowrap px-4 py-3 text-zinc-500">
-                                {{ $ticket->last_activity_at?->diffForHumans() ?? $ticket->created_at->diffForHumans() }}
-                            </td>
-                            <td class="whitespace-nowrap px-4 py-3 text-right">
-                                @can('delete', $ticket)
-                                    <button type="button" wire:click="askToDeleteTicket({{ $ticket->id }})"
-                                        wire:loading.attr="disabled" wire:target="askToDeleteTicket({{ $ticket->id }})"
-                                        class="hd-btn hd-btn-sm hd-btn-red disabled:cursor-not-allowed disabled:opacity-60"
-                                        title="Delete {{ $ticket->reference }}" dusk="delete-ticket-{{ $ticket->id }}">
-                                        <i class="fa-solid fa-trash" aria-hidden="true"></i>
-                                        <span>Delete</span>
-                                    </button>
-                                @endcan
-                            </td>
-                        </tr>
-                    @empty
-                        <tr>
-                            <td colspan="8" class="px-4 py-12 text-center text-zinc-500">No tickets matched your
-                                filters.</td>
-                        </tr>
-                    @endforelse
-                </tbody>
-            </table>
-        </div>
-
-        <div class="border-t border-zinc-200 p-4 dark:border-zinc-700">
-            {{ $tickets->links() }}
-        </div>
-    </div>
-
-    @if ($deleteModalOpen)
-        <div class="fixed inset-0 z-[9998] flex items-center justify-center bg-black/75 px-4 py-6 backdrop-blur-sm"
-            role="dialog" aria-modal="true" aria-labelledby="delete-ticket-modal-title"
-            wire:key="ticket-delete-modal-{{ $pendingDeleteTicketId ?? 'none' }}"
-            dusk="delete-ticket-confirmation-modal">
-            <div
-                class="w-full max-w-lg overflow-hidden rounded-3xl border border-red-500/30 bg-zinc-950 text-zinc-100 shadow-2xl">
-                <div class="border-b border-red-500/20 bg-red-950/40 px-6 py-5">
-                    <div class="flex items-start gap-4">
-                        <span
-                            class="grid h-12 w-12 shrink-0 place-items-center rounded-2xl bg-red-600 text-white shadow-lg shadow-red-950/40">
-                            <i class="fa-solid fa-triangle-exclamation" aria-hidden="true"></i>
-                        </span>
-
-                        <div class="min-w-0">
-                            <h2 id="delete-ticket-modal-title" class="text-xl font-black tracking-tight text-white">
-                                Delete ticket?
-                            </h2>
-
-                            <p class="mt-1 text-sm leading-6 text-red-100/90">
-                                This will delete <span
-                                    class="font-mono font-bold">{{ $pendingDeleteTicketReference }}</span>. This
-                                action cannot be undone.
-                            </p>
-                        </div>
-                    </div>
-                </div>
-
-                <div class="space-y-3 px-6 py-5">
-                    @if ($pendingDeleteTicketSubject)
-                        <div class="rounded-2xl border border-zinc-800 bg-zinc-900 px-4 py-3">
-                            <p class="text-xs font-bold uppercase tracking-[0.22em] text-zinc-500">Ticket subject</p>
-                            <p class="mt-1 text-sm font-semibold text-zinc-100">{{ $pendingDeleteTicketSubject }}</p>
-                        </div>
-                    @endif
-
-                    <p class="text-sm leading-6 text-zinc-300">
-                        Confirm only if this ticket was created in error or is no longer required.
-                    </p>
-                </div>
-
-                <div
-                    class="flex flex-col-reverse gap-3 border-t border-zinc-800 bg-zinc-900/80 px-6 py-4 sm:flex-row sm:justify-end">
-                    <button type="button" wire:click="cancelTicketDelete" class="hd-btn hd-btn-sm hd-btn-blue"
-                        dusk="cancel-delete-ticket">
-                        <i class="fa-solid fa-xmark" aria-hidden="true"></i>
-                        <span>Cancel</span>
-                    </button>
-
-                    <button type="button" wire:click="confirmTicketDelete" wire:loading.attr="disabled"
-                        wire:target="confirmTicketDelete"
-                        class="hd-btn hd-btn-sm hd-btn-red disabled:cursor-not-allowed disabled:opacity-60"
-                        dusk="confirm-delete-ticket">
-                        <i class="fa-solid fa-trash" aria-hidden="true"></i>
-                        <span wire:loading.remove wire:target="confirmTicketDelete">Delete ticket</span>
-                        <span wire:loading wire:target="confirmTicketDelete">Deleting...</span>
-                    </button>
-                </div>
-            </div>
-        </div>
-    @endif
-</div>
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
deleted file mode 100644
index 57ccebd..0000000
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
+++ /dev/null
@@ -1,1670 +0,0 @@
-@php
-    $helpdeskAttachmentAccept = collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
-        ->filter(fn ($extension) => is_string($extension) && trim($extension) !== '')
-        ->map(fn ($extension) => '.' . strtolower(ltrim(trim($extension), '.')))
-        ->unique()
-        ->implode(',');
-@endphp
-@php
-    use Illuminate\Support\Str;
-    use Modules\Helpdesk\Models\TicketTimeLog;
-    $currentUser = auth()->user();
-    $currentCompany = $currentUser?->company;
-    $canSeeInternalNotes =
-        (bool) ($currentCompany?->is_system_company ?? false) ||
-        Str::lower((string) ($currentCompany?->slug ?? '')) === 'mpba-limited' ||
-        Str::contains(Str::lower((string) ($currentCompany?->name ?? '')), 'mpba');
-    $visibleCommentCount = $ticket->comments->count();
-    $ticketTimeLogs = TicketTimeLog::query()
-        ->with('user')
-        ->where('ticket_id', $ticket->getKey())
-        ->orderByDesc('started_at')
-        ->get();
-@endphp
-
-
-<div data-dusk="helpdesk-ticket-show" dusk="helpdesk-ticket-show" class="hd-helpdesk-surface space-y-4">
-    <div
-        class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-5 py-4 text-white">
-            <div class="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
-                <div class="min-w-0">
-                    <div class="mb-2 flex flex-wrap items-center gap-2">
-                        <span class="font-mono text-xs text-blue-100">{{ $ticket->reference }}</span>
-                        <x-helpdesk::colour-badge :color="$ticket->status->color">{{ $ticket->status->name }}</x-helpdesk::colour-badge>
-                        <x-helpdesk::colour-badge :color="$ticket->priority->color">{{ $ticket->priority->name }}</x-helpdesk::colour-badge>
-                    </div>
-
-                    <h1 class="truncate text-2xl font-semibold tracking-tight">{{ $ticket->subject }}</h1>
-
-                    <p class="mt-1 text-xs text-blue-100/90">
-                        Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to
-                        {{ $ticket->agent?->name ?? 'Unassigned' }}
-                    </p>
-                </div>
-
-                <div class="flex flex-wrap gap-2">
-                    <a href="{{ route('helpdesk.index') }}" wire:navigate
-                       class="inline-flex items-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-blue-700">
-                        <i class="fa-solid fa-gauge-high mr-2" aria-hidden="true"></i>
-                        Dashboard
-                    </a>
-                    @can('update', $ticket)
-                        <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate
-                           class="inline-flex items-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-emerald-700">
-                            <i class="fa-solid fa-pen-to-square mr-2" aria-hidden="true"></i>
-                            Edit
-                        </a>
-                    @endcan
-                </div>
-            </div>
-        </div>
-    </div>
-
-    <div class="grid gap-4 lg:grid-cols-3">
-        <div class="space-y-4 lg:col-span-2">
-            <article
-                class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                <div class="bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-5 py-5 text-white sm:px-6">
-                    <div class="flex flex-col gap-4 xl:flex-row xl:items-center xl:justify-between">
-                        <div class="flex min-w-0 items-start gap-3">
-                            <span
-                                class="inline-flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-blue-500/20 text-white ring-1 ring-white/25 shadow-sm">
-                                <i class="fa-solid fa-file-lines text-base" aria-hidden="true"></i>
-                            </span>
-
-                            <div class="min-w-0 space-y-1">
-                                <p class="text-[0.68rem] font-black uppercase tracking-[0.18em] text-blue-200">Ticket
-                                    document</p>
-                                <h2 class="text-xl font-extrabold tracking-tight text-white sm:text-2xl">Request details
-                                </h2>
-                                <p class="max-w-4xl text-sm font-medium leading-5 text-blue-50/90">Original request
-                                    content recorded against this helpdesk ticket.</p>
-                            </div>
-                        </div>
-
-                        <span
-                            class="inline-flex w-fit shrink-0 items-center gap-2 rounded-xl bg-white/15 px-3 py-2 text-xs font-extrabold text-blue-50 ring-1 ring-white/20 shadow-sm">
-                            <i class="fa-solid fa-hashtag" aria-hidden="true"></i>
-                            {{ $ticket->reference }}
-                        </span>
-                    </div>
-                </div>
-
-                <div class="p-5 sm:p-6">
-                    <div
-                        class="hd-ticket-body-card min-h-[10rem] rounded-2xl border border-zinc-200 bg-zinc-50/80 px-5 py-5 text-zinc-900 shadow-inner dark:border-zinc-700 dark:bg-zinc-950/80 dark:text-zinc-100 sm:min-h-[12rem] sm:px-6 sm:py-6">
-                        <div class="prose max-w-none text-sm leading-6 dark:prose-invert sm:text-base sm:leading-7">
-                            {!! $ticket->body !!}
-                        </div>
-                    </div>
-                </div>
-            </article>
-
-            <details
-                class="group overflow-hidden rounded-xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900"
-                data-helpdesk-supporting-files-card>
-                <summary
-                    class="flex cursor-pointer list-none items-center justify-between gap-3 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-4 py-3 text-white marker:hidden sm:px-5">
-                    <div class="flex min-w-0 items-center gap-3">
-                        <span
-                            class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-blue-500/25 text-white ring-1 ring-white/20">
-                            <i class="fa-solid fa-paperclip text-sm" aria-hidden="true"></i>
-                        </span>
-
-                        <div class="min-w-0">
-                            <p class="text-[0.65rem] font-black uppercase tracking-[0.18em] text-blue-200">Attachments
-                            </p>
-                            <h2 class="truncate text-base font-extrabold tracking-tight">Supporting files</h2>
-                        </div>
-                    </div>
-
-                    <span
-                        class="inline-flex shrink-0 items-center gap-2 rounded-xl bg-white/15 px-3 py-1.5 text-xs font-extrabold ring-1 ring-white/20">
-                        <i class="fa-solid fa-paperclip text-xs" aria-hidden="true"></i>
-                        {{ $ticket->attachments->count() }} file{{ $ticket->attachments->count() === 1 ? '' : 's' }}
-                        <i class="fa-solid fa-chevron-right transition group-open:rotate-90" aria-hidden="true"></i>
-                    </span>
-                </summary>
-
-                <div class="space-y-3 p-4">
-                    @can('update', $ticket)
-                        <form method="POST" action="{{ route('helpdesk.tickets.attachments.store', $ticket) }}"
-                              enctype="multipart/form-data"
-                              class="rounded-xl border border-blue-500/25 bg-slate-950/70 p-3 shadow-sm"
-                              data-helpdesk-ticket-attachment-form>
-                            @csrf
-
-                            <div class="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
-                                <div class="min-w-0">
-                                    <p class="text-xs font-black uppercase tracking-[0.18em] text-blue-200">Add
-                                        files</p>
-                                    <p class="mt-1 truncate text-xs font-semibold text-slate-200"
-                                       data-helpdesk-file-label>
-                                        No files selected</p>
-                                </div>
-
-                                <div class="flex flex-col gap-2 sm:flex-row sm:items-center">
-                                    <label data-helpdesk-file-button
-                                           class="hd-attachment-action !rounded-lg !px-3 !py-2 !text-xs">
-                                        <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
-                                        <span>Choose files</span>
-                                        <input name="attachments[]" type="file" multiple accept="{{ $helpdeskAttachmentAccept }}" class="sr-only"
-                                               data-helpdesk-file-input>
-                                    </label>
-
-                                    <button type="submit"
-                                            class="hd-attachment-action hd-attachment-action-upload !rounded-lg !px-3 !py-2 !text-xs">
-                                        <i class="fa-solid fa-upload" aria-hidden="true"></i>
-                                        <span>Upload</span>
-                                    </button>
-                                </div>
-                            </div>
-
-                            @error('attachments')
-                            <p class="mt-2 text-xs font-semibold text-red-300">{{ $message }}</p>
-                            @enderror
-
-                            @error('attachments.*')
-                            <p class="mt-2 text-xs font-semibold text-red-300">{{ $message }}</p>
-                            @enderror
-                        </form>
-                    @endcan
-
-                    @php
-                        $visibleAttachments = $ticket->attachments->filter(fn ($attachment) => ! $attachment->isDeletedAttachment());
-                    @endphp
-
-                    @if ($visibleAttachments->isEmpty())
-                        <div
-                            class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-xs font-semibold text-zinc-500 dark:border-zinc-700">
-                            No supporting files have been attached yet.
-                        </div>
-                    @else
-                        <div class="grid gap-3 sm:grid-cols-2">
-                            @foreach ($visibleAttachments as $attachment)
-                                <article
-                                   class="group/file overflow-hidden rounded-xl border border-zinc-200 bg-white text-xs shadow-sm transition hover:bg-zinc-50 dark:border-zinc-700 dark:bg-zinc-950 dark:hover:bg-zinc-900">
-                                    @if ($attachment->isImage())
-                                        <a href="{{ route('helpdesk.attachments.preview', $attachment->id) }}"
-                                           class="block aspect-video overflow-hidden bg-zinc-100 dark:bg-zinc-900">
-                                            <img src="{{ route('helpdesk.attachments.preview', $attachment->id) }}" alt="{{ $attachment->displayName() }}"
-                                                 class="h-full w-full object-cover transition group-hover/file:scale-[1.02]">
-                                        </a>
-                                    @endif
-
-                                    <div class="flex items-start gap-3 p-3">
-                                        <span
-                                            class="inline-flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-blue-50 text-blue-700 dark:bg-blue-500/10 dark:text-blue-300">
-                                            <i class="{{ $attachment->icon() }} text-sm" aria-hidden="true"></i>
-                                        </span>
-
-                                        <div class="min-w-0 flex-1">
-                                            <p class="truncate font-bold text-zinc-900 dark:text-zinc-100">
-                                                {{ $attachment->displayName() }}
-                                            </p>
-                                            <p class="mt-1 text-[0.7rem] font-semibold uppercase tracking-wide text-zinc-500">
-                                                {{ strtoupper($attachment->language()) }} · {{ Number::fileSize($attachment->byteSize()) }}
-                                                @if ($attachment->downloadCount() > 0)
-                                                    · {{ $attachment->downloadCount() }} download{{ $attachment->downloadCount() === 1 ? '' : 's' }}
-                                                @endif
-                                            </p>
-
-                                            <div class="mt-3 flex flex-wrap gap-2">
-                                                @if ($attachment->canPreview())
-                                                    <a href="{{ route('helpdesk.attachments.preview', $attachment->id) }}"
-                                                       class="inline-flex items-center gap-1 rounded-lg bg-green-600 px-2.5 py-1.5 text-[0.7rem] font-bold text-white hover:bg-green-700">
-                                                        <i class="fa-regular fa-eye" aria-hidden="true"></i>
-                                                        Preview
-                                                    </a>
-                                                @endif
-
-                                                <a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank"
-                                                   class="inline-flex items-center gap-1 rounded-lg bg-blue-600 px-2.5 py-1.5 text-[0.7rem] font-bold text-white hover:bg-blue-700">
-                                                    <i class="fa-solid fa-download" aria-hidden="true"></i>
-                                                    Download
-                                                </a>
-
-                                                @can('update', $ticket)
-                                                    <form method="POST" action="{{ route('helpdesk.attachments.destroy', $attachment->id) }}"
-                                                          onsubmit="return confirm('Remove this attachment from the ticket?');">
-                                                        @csrf
-                                                        @method('DELETE')
-                                                        <button type="submit"
-                                                            class="inline-flex items-center gap-1 rounded-lg bg-red-600 px-2.5 py-1.5 text-[0.7rem] font-bold text-white hover:bg-red-700">
-                                                            <i class="fa-regular fa-trash-can" aria-hidden="true"></i>
-                                                            Remove
-                                                        </button>
-                                                    </form>
-                                                @endcan
-                                            </div>
-                                        </div>
-                                    </div>
-                                </article>
-                            @endforeach
-                        </div>
-                    @endif
-                </div>
-            </details>
-
-            <section class="space-y-3">
-                <details
-                    class="overflow-hidden rounded-xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900"
-                    data-helpdesk-conversation-section>
-                    <summary
-                        class="flex cursor-pointer list-none items-center justify-between gap-3 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-4 py-3 text-white marker:hidden sm:px-5">
-                        <div class="flex min-w-0 items-center gap-3">
-                            <span
-                                class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-blue-500/25 text-white ring-1 ring-white/20">
-                                <i class="fa-solid fa-comments text-sm" aria-hidden="true"></i>
-                            </span>
-
-                            <div class="min-w-0">
-                                <p class="text-[0.65rem] font-black uppercase tracking-[0.18em] text-blue-200">
-                                    Conversation</p>
-                                <h2 class="truncate text-base font-extrabold tracking-tight">Document responses</h2>
-                            </div>
-                        </div>
-
-                        <span
-                            class="inline-flex shrink-0 items-center gap-2 rounded-xl bg-white/15 px-3 py-1.5 text-xs font-extrabold ring-1 ring-white/20">
-                            {{ $visibleCommentCount }} item{{ $visibleCommentCount === 1 ? '' : 's' }}
-                            <i class="fa-solid fa-chevron-right transition group-open:rotate-90"
-                               aria-hidden="true"></i>
-                        </span>
-                    </summary>
-
-                    <div class="space-y-3 p-4">
-                        <div class="grid gap-2 md:grid-cols-[1fr_auto]">
-                            <label class="sr-only" for="helpdesk-comment-search">Search comments</label>
-                            <input id="helpdesk-comment-search" type="search" placeholder="Search comments..."
-                                   class="block w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-xs text-zinc-900 shadow-sm focus:border-red-500 focus:ring-red-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                                   data-helpdesk-comment-search>
-
-                            <div class="flex flex-wrap items-center gap-2">
-                                <button type="button"
-                                        class="inline-flex items-center justify-center rounded-lg bg-red-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-red-700"
-                                        data-helpdesk-expand-comments>
-                                    <i class="fa-solid fa-up-right-and-down-left-from-center mr-2"
-                                       aria-hidden="true"></i>
-                                    Expand all
-                                </button>
-
-                                <button type="button"
-                                        class="hidden items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-500 focus:ring-offset-2 dark:bg-blue-500 dark:hover:bg-blue-400 dark:focus:ring-blue-400 dark:focus:ring-offset-zinc-900"
-                                        data-helpdesk-collapse-comments>
-                                    <i class="fa-solid fa-down-left-and-up-right-to-center mr-2"
-                                       aria-hidden="true"></i>
-                                    Collapse all
-                                </button>
-                            </div>
-                        </div>
-
-                        @if ($ticket->comments->isNotEmpty())
-                            @include('helpdesk::partials.comment-thread', [
-                                'comments' => $ticket->comments,
-                                'level' => 0,
-                                'ticket' => $ticket,
-                                'canSeeInternalNotes' => $canSeeInternalNotes,
-                            ])
-                        @else
-                            <div
-                                class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-xs text-zinc-500 dark:border-zinc-700">
-                                No responses yet.
-                            </div>
-                        @endif
-                    </div>
-                </details>
-            </section>
-
-            <form method="POST" action="{{ route('helpdesk.tickets.comments.store', $ticket) }}"
-                  enctype="multipart/form-data"
-                  class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900"
-                  data-helpdesk-comment-form>
-                @csrf
-
-                <div class="bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-5 py-5 text-white sm:px-6">
-                    <div class="flex min-w-0 items-start gap-3">
-                        <span
-                            class="inline-flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-blue-500/20 text-white ring-1 ring-white/25 shadow-sm">
-                            <i class="fa-solid fa-square-plus text-base" aria-hidden="true"></i>
-                        </span>
-
-                        <div class="min-w-0 space-y-1">
-                            <p class="text-[0.68rem] font-black uppercase tracking-[0.18em] text-blue-200">Response
-                                document</p>
-                            <h2 class="text-xl font-extrabold tracking-tight text-white sm:text-2xl">Add reply</h2>
-                            <p class="max-w-4xl text-sm font-medium leading-5 text-blue-50/90">Create a response,
-                                internal MPBA note or threaded document reply.</p>
-                        </div>
-                    </div>
-                </div>
-
-                <div class="space-y-5 p-5 sm:p-6">
-                    @if (session('ticket-comment-added'))
-                        <div
-                            class="rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
-                            {{ session('ticket-comment-added') }}
-                        </div>
-                    @endif
-
-                    @if ($errors->any())
-                        <div
-                            class="rounded-lg border border-red-200 bg-red-50 px-3 py-2 text-xs font-bold text-red-800 dark:border-red-800 dark:bg-red-950 dark:text-red-100">
-                            {{ $errors->first() }}
-                        </div>
-                    @endif
-
-                    @php
-                        $cannedResponseBodies = $cannedResponses
-                            ->mapWithKeys(function ($response) use ($ticket, $currentUser) {
-                                $body = (string) $response->body;
-
-                                $body = strtr($body, [
-                                    '{{ ticket . reference }}' => e((string) ($ticket->reference ?? '')),
-                                    '{{ ticket . subject }}' => e((string) ($ticket->subject ?? '')),
-                                    '{{ ticket . status }}' => e((string) ($ticket->status?->name ?? '')),
-                                    '{{ ticket . priority }}' => e((string) ($ticket->priority?->name ?? '')),
-                                    '{{ ticket . category }}' => e((string) ($ticket->category?->name ?? '')),
-                                    '{{ ticket . project }}' => e((string) ($ticket->project?->title ?? '')),
-                                    '{{ ticket . team }}' => e((string) ($ticket->team?->name ?? '')),
-                                    '{{ requester . name }}' => e(
-                                        (string) ($ticket->owner?->name ?? ($ticket->user?->name ?? '')),
-                                    ),
-                                    '{{ agent . name }}' => e(
-                                        (string) ($ticket->agent?->name ?? ($currentUser?->name ?? '')),
-                                    ),
-                                    '{{ actor . name }}' => e((string) ($currentUser?->name ?? '')),
-                                    '{{ ticket . url }}' => e(
-                                        route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()]),
-                                    ),
-                                ]);
-
-                                $body = html_entity_decode($body, ENT_QUOTES | ENT_HTML5, 'UTF-8');
-                                $body = preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $body) ?: '';
-                                $body =
-                                    preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $body) ?: '';
-                                $body = preg_replace('/javascript\s*:/i', '', $body) ?: '';
-                                $body = strip_tags(
-                                    $body,
-                                    '<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>',
-                                );
-
-                                return [(string) $response->id => trim($body)];
-                            })
-                            ->all();
-
-                        $cannedResponseNames = $cannedResponses
-                            ->mapWithKeys(fn($response) => [(string) $response->id => (string) $response->name])
-                            ->all();
-
-                        $oldCommentBody = html_entity_decode(
-                            (string) old('commentBody'),
-                            ENT_QUOTES | ENT_HTML5,
-                            'UTF-8',
-                        );
-                        $oldCommentBody =
-                            preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $oldCommentBody) ?: '';
-                        $oldCommentBody =
-                            preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $oldCommentBody) ?:
-                            '';
-                        $oldCommentBody = preg_replace('/javascript\s*:/i', '', $oldCommentBody) ?: '';
-                        $oldCommentBody = strip_tags(
-                            $oldCommentBody,
-                            '<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>',
-                        );
-                    @endphp
-
-                    <script type="application/json"
-                            id="helpdesk-canned-response-bodies">@json($cannedResponseBodies)</script>
-                    <script type="application/json"
-                            id="helpdesk-canned-response-names">@json($cannedResponseNames)</script>
-
-                    @if ($cannedResponses->isNotEmpty())
-                        <div class="grid gap-3 md:grid-cols-[1fr_auto]">
-                            <div>
-                                <label for="ticket-canned-response"
-                                       class="mb-2 block text-xs font-bold text-zinc-700 dark:text-zinc-200">Canned
-                                    response</label>
-                                <select id="ticket-canned-response" name="canned_response_id"
-                                        class="hd-select block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                                        data-canned-response-select>
-                                    <option value="">Choose a saved response...</option>
-                                    @foreach ($cannedResponses as $response)
-                                        <option value="{{ $response->id }}">{{ $response->name }}</option>
-                                    @endforeach
-                                </select>
-                            </div>
-
-                            <div class="flex items-end">
-                                <button type="button" dusk="insert-canned-response"
-                                        class="inline-flex min-h-10 items-center justify-center rounded-lg bg-blue-600 px-4 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70"
-                                        data-insert-canned-response>
-                                    <i class="fa-solid fa-copy mr-2" aria-hidden="true"></i>
-                                    Insert response
-                                </button>
-                            </div>
-                        </div>
-                    @endif
-
-                    <div>
-                        <label for="ticket-comment-subject"
-                               class="mb-2 block text-xs font-bold text-zinc-700 dark:text-zinc-200">Subject</label>
-                        <input id="ticket-comment-subject" name="subject" value="{{ old('subject') }}"
-                               placeholder="Response subject" spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text"
-                               class="block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                               data-helpdesk-comment-subject>
-                    </div>
-
-                    <div>
-                        <label for="ticket-comment-body-editor"
-                               class="mb-2 block text-xs font-bold text-zinc-700 dark:text-zinc-200">Comment</label>
-
-                        <div class="overflow-hidden rounded-xl border border-zinc-300 bg-white shadow-sm focus-within:border-blue-500 focus-within:ring-2 focus-within:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950">
-                            <div class="flex flex-wrap items-center gap-1 border-b border-zinc-200 bg-zinc-50 p-2 dark:border-zinc-700 dark:bg-zinc-900"
-                                 data-helpdesk-html-toolbar="ticket-comment-body-editor">
-                                <button type="button" data-helpdesk-command="bold"
-                                        class="rounded-lg px-2 py-1 text-sm font-bold hover:bg-zinc-200 dark:hover:bg-zinc-800">B</button>
-                                <button type="button" data-helpdesk-command="italic"
-                                        class="rounded-lg px-2 py-1 text-sm italic hover:bg-zinc-200 dark:hover:bg-zinc-800">I</button>
-                                <button type="button" data-helpdesk-command="underline"
-                                        class="rounded-lg px-2 py-1 text-sm underline hover:bg-zinc-200 dark:hover:bg-zinc-800">U</button>
-                                <button type="button" data-helpdesk-command="insertUnorderedList"
-                                        class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">• List</button>
-                                <button type="button" data-helpdesk-command="insertOrderedList"
-                                        class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">1. List</button>
-                                <button type="button" data-helpdesk-block="blockquote"
-                                        class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Quote</button>
-                                <button type="button" data-helpdesk-block="code"
-                                        class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Code</button>
-                            </div>
-
-                            <div id="ticket-comment-body-editor" dusk="comment-body" data-dusk="comment-body"
-                                 data-helpdesk-rich-editor data-helpdesk-sync-target="ticket-comment-body"
-                                 contenteditable="true" role="textbox" aria-multiline="true" spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text"
-                                 class="prose prose-sm min-h-[12rem] max-w-none bg-white p-4 text-sm leading-6 text-zinc-900 outline-none dark:prose-invert dark:bg-zinc-950 dark:text-zinc-100"
-                                 data-placeholder="Write a public reply or internal note. Right-click or Ctrl-click underlined words for spelling suggestions.">{!! $oldCommentBody !!}</div>
-
-                            <textarea id="ticket-comment-body" name="commentBody" required spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text" class="sr-only" tabindex="-1" aria-hidden="true">{{ $oldCommentBody }}</textarea>
-                        </div>
-
-                        <p class="mt-2 flex items-center gap-2 text-xs font-medium text-zinc-500 dark:text-zinc-400">
-                            <i class="fa-solid fa-circle-info text-blue-500" aria-hidden="true"></i>
-                            Rich formatting is available. Browser suggestions appear from the context menu on underlined words.
-                        </p>
-                    </div>
-
-                    @can('update', $ticket)
-                        <div
-                            class="rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950">
-                            <div class="flex flex-col gap-3 sm:flex-row sm:items-center sm:justify-between">
-                                <div class="min-w-0">
-                                    <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200">Attach files
-                                        to
-                                        this reply</label>
-                                    <p class="mt-1 truncate text-xs font-semibold text-zinc-500 dark:text-zinc-400"
-                                       data-helpdesk-file-label>No files selected</p>
-                                </div>
-
-                                <label data-helpdesk-file-button
-                                       class="inline-flex cursor-pointer items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-blue-700 focus-within:outline-none focus-within:ring-2 focus-within:ring-blue-400/70">
-                                    <i class="fa-solid fa-paperclip mr-2 text-xs" aria-hidden="true"></i>
-                                    <span>Choose files</span>
-                                    <input name="comment_attachments[]" type="file" multiple accept="{{ $helpdeskAttachmentAccept }}" class="sr-only"
-                                           data-helpdesk-file-input>
-                                </label>
-                            </div>
-
-                            @error('comment_attachments')
-                            <p class="mt-2 text-xs font-semibold text-red-600 dark:text-red-400">{{ $message }}</p>
-                            @enderror
-
-                            @error('comment_attachments.*')
-                            <p class="mt-2 text-xs font-semibold text-red-600 dark:text-red-400">{{ $message }}</p>
-                            @enderror
-                        </div>
-
-                        <div class="rounded-xl border border-zinc-200 bg-white p-3 shadow-sm dark:border-zinc-700 dark:bg-zinc-950">
-                            <div class="mb-3 flex items-start justify-between gap-3">
-                                <div>
-                                    <p class="text-xs font-extrabold uppercase tracking-[0.16em] text-zinc-500 dark:text-zinc-400">Visibility</p>
-                                    <p class="mt-1 text-sm font-semibold text-zinc-700 dark:text-zinc-200">Choose whether this response is customer visible.</p>
-                                </div>
-                            </div>
-
-                            @if ($canSeeInternalNotes)
-                                <div class="grid gap-3 sm:grid-cols-2">
-                                    <label class="flex cursor-pointer items-start gap-3 rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-emerald-950 shadow-sm transition hover:border-emerald-400 hover:bg-emerald-100/80 focus-within:border-emerald-500 focus-within:bg-emerald-100/80 focus-within:ring-2 focus-within:ring-emerald-400/30 active:bg-emerald-100/80 dark:border-emerald-900 dark:bg-emerald-950/60 dark:text-emerald-100 dark:hover:border-emerald-700 dark:hover:bg-emerald-900/50 dark:focus-within:bg-emerald-900/50">
-                                        <input type="radio" name="internal" value="0" @checked(! old('internal')) class="mt-1 border-emerald-400 text-emerald-600 focus:ring-emerald-500">
-                                        <span>
-                                            <span class="block text-sm font-extrabold">Public reply</span>
-                                            <span class="mt-1 block text-xs font-semibold opacity-80">Visible to the requester and counts as the first SLA response.</span>
-                                        </span>
-                                    </label>
-
-                                    <label class="flex cursor-pointer items-start gap-3 rounded-xl border border-purple-300 bg-purple-50 p-3 text-purple-950 shadow-sm transition hover:border-purple-400 hover:bg-purple-100/80 focus-within:border-purple-500 focus-within:bg-purple-100/80 focus-within:ring-2 focus-within:ring-purple-400/30 active:bg-purple-100/80 dark:border-purple-900 dark:bg-purple-950/60 dark:text-purple-100 dark:hover:border-purple-700 dark:hover:bg-purple-900/50 dark:focus-within:bg-purple-900/50">
-                                        <input type="radio" name="internal" value="1" @checked((bool) old('internal')) class="mt-1 border-purple-400 text-purple-600 focus:ring-purple-500">
-                                        <span>
-                                            <span class="block text-sm font-extrabold">Internal note</span>
-                                            <span class="mt-1 block text-xs font-semibold opacity-80">MPBA/support-only note. Does not count as a public SLA response.</span>
-                                        </span>
-                                    </label>
-                                </div>
-                            @else
-                                <input type="hidden" name="internal" value="0">
-                                <div class="rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-sm font-semibold text-emerald-950 dark:border-emerald-900 dark:bg-emerald-950/60 dark:text-emerald-100">
-                                    <i class="fa-solid fa-envelope-circle-check mr-2" aria-hidden="true"></i>
-                                    This will be posted as a public reply and will count towards the first-response SLA.
-                                </div>
-                            @endif
-                        </div>
-                    @endcan
-
-                    <div class="flex justify-end">
-                        <button dusk="post-comment" data-dusk="post-comment" type="submit"
-                                class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-4 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
-                            <i class="fa-solid fa-comments mr-2" aria-hidden="true"></i>
-                            Post reply
-                        </button>
-                    </div>
-                </div>
-            </form>
-
-            <script>
-                document.addEventListener('click', function (event) {
-                    const insertButton = event.target.closest('[data-insert-canned-response]');
-
-                    if (insertButton) {
-                        const form = insertButton.closest('[data-helpdesk-comment-form]');
-                        const select = form?.querySelector('[data-canned-response-select]');
-                        const editor = form?.querySelector('[data-helpdesk-rich-editor]');
-                        const textarea = form?.querySelector('textarea[name="commentBody"]');
-                        const selected = select?.selectedOptions?.[0];
-                        const subjectInput = form?.querySelector('[data-helpdesk-comment-subject]');
-                        const selectedId = String(selected?.value || '');
-                        const cannedResponses = getCannedResponseBodies();
-                        const cannedResponseNames = getCannedResponseNames();
-                        const body = normaliseCannedHtml(cannedResponses[selectedId] || selected?.dataset?.body || '');
-
-                        if (subjectInput && selectedId !== '' && subjectInput.value.trim() === '') {
-                            subjectInput.value = cannedResponseNames[selectedId] || selected?.textContent?.trim() ||
-                                'Response';
-                            subjectInput.dispatchEvent(new Event('input', {
-                                bubbles: true
-                            }));
-                        }
-
-                        if (editor && textarea && body.trim() !== '') {
-                            insertHtmlAtEnd(editor, body);
-                            syncRichEditor(editor);
-                            editor.focus();
-                        }
-
-                        return;
-                    }
-
-                    const toolbarButton = event.target.closest(
-                        '[data-helpdesk-command], [data-helpdesk-block], [data-helpdesk-tag], [data-helpdesk-wrap]');
-
-                    if (toolbarButton) {
-                        const toolbar = toolbarButton.closest('[data-helpdesk-html-toolbar]');
-                        const editor = document.getElementById(toolbar?.dataset?.helpdeskHtmlToolbar || '');
-
-                        if (editor?.matches('[contenteditable="true"]')) {
-                            applyRichEditorCommand(editor, toolbarButton);
-                        } else if (editor) {
-                            const tag = toolbarButton.dataset.helpdeskTag;
-                            const before = toolbarButton.dataset.helpdeskWrap || (tag === 'ul' ? '<ul><li>' : `<${tag}>`);
-                            const after = toolbarButton.dataset.helpdeskWrapEnd || (tag === 'ul' ? '</li></ul>' :
-                                `</${tag}>`);
-                            wrapSelection(editor, before, after);
-                        }
-
-                        return;
-                    }
-
-                    const expandButton = event.target.closest('[data-helpdesk-expand-comments]');
-
-                    if (expandButton) {
-                        document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
-                            card.open = true;
-                        });
-                        updateCommentToggleButtons();
-                        return;
-                    }
-
-                    const collapseButton = event.target.closest('[data-helpdesk-collapse-comments]');
-
-                    if (collapseButton) {
-                        document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
-                            card.open = false;
-                        });
-                        updateCommentToggleButtons();
-                        return;
-                    }
-
-                    const copyBranchButton = event.target.closest('[data-helpdesk-copy-branch-command]');
-
-                    if (copyBranchButton) {
-                        copyHelpdeskBranchCommand(copyBranchButton);
-                        return;
-                    }
-
-                    const copyTemplateButton = event.target.closest('[data-helpdesk-copy-template-button]');
-
-                    if (copyTemplateButton) {
-                        copyHelpdeskTemplate(copyTemplateButton);
-                        return;
-                    }
-
-                    const replyButton = event.target.closest('[data-helpdesk-reply-toggle]');
-
-                    if (!replyButton) {
-                        return;
-                    }
-
-                    const target = document.getElementById(replyButton.dataset.helpdeskReplyToggle || '');
-
-                    if (!target) {
-                        return;
-                    }
-
-                    target.classList.toggle('hidden');
-
-                    if (!target.classList.contains('hidden')) {
-                        target.querySelector('textarea')?.focus();
-                    }
-                });
-
-                document.addEventListener('submit', function (event) {
-                    const form = event.target.closest('[data-helpdesk-comment-form]');
-
-                    if (!form) {
-                        return;
-                    }
-
-                    form.querySelectorAll('[data-helpdesk-rich-editor]').forEach((editor) => {
-                        syncRichEditor(editor);
-                    });
-                });
-
-                document.addEventListener('input', function (event) {
-                    const richEditor = event.target.closest('[data-helpdesk-rich-editor]');
-
-                    if (richEditor) {
-                        syncRichEditor(richEditor);
-                    }
-
-                    const search = event.target.closest('[data-helpdesk-comment-search]');
-
-                    if (search) {
-                        const term = search.value.toLowerCase().trim();
-                        document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
-                            const match = term === '' || (card.dataset.helpdeskCommentText || '').includes(term);
-                            card.classList.toggle('hidden', !match);
-
-                            if (match) {
-                                card.open = true;
-                            }
-                        });
-                    }
-
-                    const branchSuffix = event.target.closest('[data-helpdesk-branch-suffix]');
-
-                    if (branchSuffix) {
-                        updateHelpdeskBranchCommand(branchSuffix.closest('[data-helpdesk-branch-command]'));
-                    }
-
-                    const branchPrefix = event.target.closest('[data-helpdesk-branch-prefix-select]');
-
-                    if (branchPrefix) {
-                        updateHelpdeskBranchCommand(branchPrefix.closest('[data-helpdesk-branch-command]'));
-                    }
-
-                    const fileInput = event.target.closest('[data-helpdesk-file-input]');
-
-                    if (fileInput) {
-                        const panel = fileInput.closest(
-                            '[data-helpdesk-ticket-attachment-form], [data-helpdesk-comment-form], details, form');
-                        const label = panel?.querySelector('[data-helpdesk-file-label]');
-                        const count = fileInput.files?.length || 0;
-                        const names = Array.from(fileInput.files || []).map((file) => file.name);
-
-                        if (label) {
-                            label.textContent = count === 0 ?
-                                'No files selected' :
-                                `${count} file${count === 1 ? '' : 's'} selected${names.length ? ': ' + names.join(', ') : ''}`;
-                        }
-                    }
-                });
-
-                function updateHelpdeskBranchCommand(container) {
-                    if (!container) {
-                        return '';
-                    }
-
-                    const prefixSelect = container.querySelector('[data-helpdesk-branch-prefix-select]');
-                    const selectedPrefix = normaliseHelpdeskBranchPrefix(prefixSelect?.value || container.dataset.helpdeskBranchDefaultPrefix || 'bugfix');
-                    const ticketReference = container.dataset.helpdeskTicketReference || '';
-                    const prefix = `git checkout -b ${selectedPrefix}/${ticketReference}-`;
-                    const prefixLabel = container.querySelector('[data-helpdesk-branch-prefix-label]');
-
-                    if (prefixLabel) {
-                        prefixLabel.textContent = `${selectedPrefix}/${ticketReference}-`;
-                    }
-
-                    const input = container.querySelector('[data-helpdesk-branch-suffix]');
-                    const output = container.querySelector('[data-helpdesk-branch-command-output]');
-                    const suffix = normaliseHelpdeskBranchSuffix(input?.value || 'short-description');
-                    const command = `${prefix}${suffix}`;
-
-                    if (output) {
-                        output.textContent = command;
-                    }
-
-                    return command;
-                }
-
-                function normaliseHelpdeskBranchPrefix(value) {
-                    const allowed = ['feature', 'bugfix', 'hotfix', 'support', 'release'];
-                    const prefix = String(value || '').toLowerCase().trim().replace(/[^a-z0-9-]+/g, '');
-
-                    return allowed.includes(prefix) ? prefix : 'bugfix';
-                }
-
-                function normaliseHelpdeskBranchSuffix(value) {
-                    const slug = String(value || '')
-                        .toLowerCase()
-                        .trim()
-                        .replace(/[^a-z0-9]+/g, '-')
-                        .replace(/^-+|-+$/g, '')
-                        .replace(/-{2,}/g, '-');
-
-                    return slug || 'short-description';
-                }
-
-                async function copyTextToClipboard(value) {
-                    try {
-                        await navigator.clipboard.writeText(value);
-                    } catch (error) {
-                        const fallback = document.createElement('textarea');
-                        fallback.value = value;
-                        fallback.setAttribute('readonly', 'readonly');
-                        fallback.style.position = 'fixed';
-                        fallback.style.opacity = '0';
-                        document.body.appendChild(fallback);
-                        fallback.select();
-                        document.execCommand('copy');
-                        fallback.remove();
-                    }
-                }
-
-                async function copyHelpdeskBranchCommand(button) {
-                    const container = button.closest('[data-helpdesk-branch-command]');
-                    const status = container?.querySelector('[data-helpdesk-branch-copy-status]');
-                    const command = updateHelpdeskBranchCommand(container);
-
-                    if (!command) {
-                        return;
-                    }
-
-                    await copyTextToClipboard(command);
-
-                    if (status) {
-                        status.classList.remove('hidden');
-                        window.setTimeout(() => status.classList.add('hidden'), 2200);
-                    }
-                }
-
-                async function copyHelpdeskTemplate(button) {
-                    const container = button.closest('[data-helpdesk-copy-template]');
-                    const output = container?.querySelector('[data-helpdesk-template-output]');
-                    const value = output?.textContent?.trim() || '';
-
-                    if (!value) {
-                        return;
-                    }
-
-                    await copyTextToClipboard(value);
-
-                    const original = button.textContent;
-                    button.textContent = 'Copied';
-                    window.setTimeout(() => {
-                        button.textContent = original;
-                    }, 1800);
-                }
-
-                document.querySelectorAll('[data-helpdesk-branch-command]').forEach(updateHelpdeskBranchCommand);
-
-                function updateCommentToggleButtons() {
-                    const commentCards = Array.from(document.querySelectorAll('[data-helpdesk-comment-card]'));
-                    const expandButton = document.querySelector('[data-helpdesk-expand-comments]');
-                    const collapseButton = document.querySelector('[data-helpdesk-collapse-comments]');
-
-                    if (!expandButton || !collapseButton) {
-                        return;
-                    }
-
-                    const hasExpandableComments = commentCards.some((card) => !card.open);
-                    const hasExpandedComments = commentCards.some((card) => card.open);
-
-                    expandButton.classList.toggle('hidden', !hasExpandableComments);
-                    expandButton.classList.toggle('inline-flex', hasExpandableComments);
-                    collapseButton.classList.toggle('hidden', !hasExpandedComments || hasExpandableComments);
-                    collapseButton.classList.toggle('inline-flex', hasExpandedComments && !hasExpandableComments);
-                }
-
-                function getCannedResponseBodies() {
-                    const source = document.getElementById('helpdesk-canned-response-bodies');
-
-                    if (!source) {
-                        return {};
-                    }
-
-                    try {
-                        return JSON.parse(source.textContent || '{}') || {};
-                    } catch (error) {
-                        console.error('Unable to read canned response bodies.', error);
-                        return {};
-                    }
-                }
-
-                function getCannedResponseNames() {
-                    const source = document.getElementById('helpdesk-canned-response-names');
-
-                    if (!source) {
-                        return {};
-                    }
-
-                    try {
-                        return JSON.parse(source.textContent || '{}') || {};
-                    } catch (error) {
-                        console.error('Unable to read canned response names.', error);
-                        return {};
-                    }
-                }
-
-                function insertHtmlAtEnd(editor, html) {
-                    const current = editor.innerHTML.trim();
-                    const cleaned = html.trim();
-
-                    if (current === '' || current === '<br>') {
-                        editor.innerHTML = cleaned;
-                        return;
-                    }
-
-                    editor.innerHTML = current + '<p><br></p>' + cleaned;
-                }
-
-                function decodeHtmlEntities(value) {
-                    const textarea = document.createElement('textarea');
-                    textarea.innerHTML = value;
-                    return textarea.value;
-                }
-
-                function normaliseCannedHtml(value) {
-                    let decoded = decodeHtmlEntities(value || '');
-
-                    for (let i = 0; i < 5; i += 1) {
-                        if (!decoded.includes('&lt;') && !decoded.includes('&gt;') && !decoded.includes('&amp;lt;')) {
-                            break;
-                        }
-
-                        const next = decodeHtmlEntities(decoded);
-
-                        if (next === decoded) {
-                            break;
-                        }
-
-                        decoded = next;
-                    }
-
-                    decoded = decoded.trim();
-
-                    if (decoded === '') {
-                        return '';
-                    }
-
-                    if (/<[a-z][\s\S]*>/i.test(decoded)) {
-                        return decoded;
-                    }
-
-                    return decoded
-                        .split(/\n{2,}/)
-                        .map((paragraph) => paragraph.trim())
-                        .filter((paragraph) => paragraph !== '')
-                        .map((paragraph) => '<p>' + escapeHtml(paragraph).replace(/\n/g, '<br>') + '</p>')
-                        .join('');
-                }
-
-                function syncRichEditor(editor) {
-                    const target = document.getElementById(editor.dataset.helpdeskSyncTarget || '');
-
-                    if (!target) {
-                        return;
-                    }
-
-                    target.value = editor.innerHTML.trim();
-                    target.dispatchEvent(new Event('input', {
-                        bubbles: true
-                    }));
-                    target.dispatchEvent(new Event('change', {
-                        bubbles: true
-                    }));
-                }
-
-                function applyRichEditorCommand(editor, button) {
-                    editor.focus();
-
-                    const command = button.dataset.helpdeskCommand;
-
-                    if (command) {
-                        document.execCommand(command, false, null);
-                        syncRichEditor(editor);
-                        return;
-                    }
-
-                    const block = button.dataset.helpdeskBlock;
-
-                    if (block === 'blockquote') {
-                        document.execCommand('formatBlock', false, 'blockquote');
-                        syncRichEditor(editor);
-                        return;
-                    }
-
-                    if (block === 'code') {
-                        const selection = window.getSelection();
-                        const selected = selection && selection.toString() !== '' ? selection.toString() : 'code';
-                        document.execCommand('insertHTML', false, '<code>' + escapeHtml(selected) + '</code>');
-                        syncRichEditor(editor);
-                    }
-                }
-
-                function escapeHtml(value) {
-                    const span = document.createElement('span');
-                    span.textContent = value;
-                    return span.innerHTML;
-                }
-
-                function initialiseHelpdeskTicketShowInteractions() {
-                    document.querySelectorAll('[data-helpdesk-rich-editor]').forEach((editor) => syncRichEditor(editor));
-                    updateCommentToggleButtons();
-                    initialiseHelpdeskSidebarCards();
-                }
-
-                document.addEventListener('DOMContentLoaded', initialiseHelpdeskTicketShowInteractions);
-                document.addEventListener('livewire:navigated', initialiseHelpdeskTicketShowInteractions);
-
-
-
-                function initialiseHelpdeskSidebarCards() {
-                    const sidebar = document.querySelector('[data-helpdesk-sidebar-cards]');
-
-                    if (!sidebar) {
-                        return;
-                    }
-
-                    sidebar.querySelectorAll('details[data-helpdesk-sidebar-card="true"]').forEach((details) => {
-                        details.open = false;
-                        details.removeAttribute('open');
-                    });
-
-                    if (sidebar.dataset.helpdeskSidebarInitialised === 'true') {
-                        return;
-                    }
-
-                    sidebar.dataset.helpdeskSidebarInitialised = 'true';
-
-                    Array.from(sidebar.children).forEach((card) => {
-                        if (!(card instanceof HTMLElement) || card.tagName.toLowerCase() === 'details') {
-                            return;
-                        }
-
-                        const header = card.firstElementChild;
-
-                        if (!(header instanceof HTMLElement)) {
-                            return;
-                        }
-
-                        const details = document.createElement("details");
-                        const classNames = new Set(card.className.split(/\s+/).filter(Boolean));
-                        classNames.add('group');
-                        details.className = Array.from(classNames).join(' ');
-                        details.dataset.helpdeskSidebarCard = 'true';
-                        details.open = false;
-
-                        const summary = document.createElement('summary');
-                        summary.className = header.className;
-                        summary.classList.add('flex', 'cursor-pointer', 'list-none', 'items-center', 'justify-between', 'gap-3', 'marker:hidden');
-                        summary.classList.remove('mb-4');
-
-                        while (header.firstChild) {
-                            summary.appendChild(header.firstChild);
-                        }
-
-                        const chevron = document.createElement('span');
-                        chevron.className = 'inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-white/15 text-white ring-1 ring-white/20';
-                        chevron.innerHTML = '<i class="fa-solid fa-chevron-right text-xs transition group-open:rotate-90" aria-hidden="true"></i>';
-                        summary.appendChild(chevron);
-
-                        card.removeChild(header);
-
-                        const body = document.createElement('div');
-                        body.className = 'pt-4';
-
-                        while (card.firstChild) {
-                            body.appendChild(card.firstChild);
-                        }
-
-                        details.appendChild(summary);
-                        details.appendChild(body);
-                        details.open = false;
-                        card.replaceWith(details);
-                    });
-                }
-
-                function wrapSelection(textarea, before, after) {
-                    const start = textarea.selectionStart || 0;
-                    const end = textarea.selectionEnd || 0;
-                    const selected = textarea.value.substring(start, end) || 'text';
-                    textarea.value = textarea.value.substring(0, start) + before + selected + after + textarea.value.substring(end);
-                    textarea.focus();
-                    textarea.setSelectionRange(start + before.length, start + before.length + selected.length);
-                    textarea.dispatchEvent(new Event('input', {
-                        bubbles: true
-                    }));
-                }
-            </script>
-        </div>
-
-        <aside class="space-y-4" data-helpdesk-sidebar-cards>
-            <div
-                class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                <div class="-mx-4 -mt-4 mb-4 rounded-t-xl bg-blue-700 px-4 py-4 text-white">
-                    <div class="flex items-center gap-3">
-                        <span
-                            class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-blue-950 text-white ring-1 ring-blue-300/60 shadow-lg">
-                            <i class="fa-solid fa-file-lines text-lg" aria-hidden="true"></i>
-                        </span>
-                        <div class="min-w-0">
-                            <h2 class="text-lg font-black uppercase tracking-wide">Ticket details</h2>
-                            <p class="text-xs font-semibold text-blue-100">Key information about this ticket</p>
-                        </div>
-                    </div>
-                </div>
-
-                <dl class="space-y-2 text-xs">
-                    <div class="flex justify-between gap-3">
-                        <dt class="text-zinc-500">Category</dt>
-                        <dd>{{ $ticket->category?->name ?? 'None' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-3">
-                        <dt class="text-zinc-500">Project</dt>
-                        <dd>{{ $ticket->project?->title ?? 'None' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-3">
-                        <dt class="text-zinc-500">Product/service</dt>
-                        <dd>{{ $ticket->product?->name ?? 'None' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-3">
-                        <dt class="text-zinc-500">Team</dt>
-                        <dd>{{ $ticket->team?->name ?? 'None' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-3">
-                        <dt class="text-zinc-500">Created</dt>
-                        <dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-3">
-                        <dt class="text-zinc-500">Due</dt>
-                        <dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd>
-                    </div>
-                </dl>
-            </div>
-
-            <div
-                class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                <div class="-mx-4 -mt-4 mb-4 rounded-t-xl bg-red-700 px-4 py-4 text-white">
-                    <div class="flex items-center gap-3">
-                        <span
-                            class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-red-950 text-white ring-1 ring-red-300/60 shadow-lg">
-                            <i class="fa-solid fa-clock text-lg" aria-hidden="true"></i>
-                        </span>
-                        <div class="min-w-0">
-                            <h2 class="text-lg font-black uppercase tracking-wide">SLA metrics</h2>
-                            <p class="text-xs font-semibold text-red-100">Service level agreement overview</p>
-                        </div>
-                    </div>
-                </div>
-
-                <div class="space-y-3 text-xs">
-                    <div class="rounded-lg border {{ $this->firstResponseSlaClasses() }} p-3">
-                        <div class="flex items-start justify-between gap-3">
-                            <div>
-                                <div class="text-[0.68rem] font-semibold uppercase tracking-wide">First response</div>
-                                <div class="mt-1 text-sm font-black">{{ $this->firstResponseSlaHeadline() }}</div>
-                                <div class="mt-1 text-[0.68rem] font-semibold opacity-80">{{ $this->firstResponseSlaDetail() }}</div>
-                            </div>
-
-                            @if ($ticket->first_response_at)
-                                <span class="rounded-full bg-white/60 px-2 py-1 text-[0.6rem] font-black uppercase tracking-wide dark:bg-black/20">
-                                    Met
-                                </span>
-                            @endif
-                        </div>
-
-                        @if ($ticket->first_response_at)
-                            <dl class="mt-3 grid gap-1 border-t border-current/15 pt-2 text-[0.65rem] font-semibold opacity-85">
-                                <div class="flex justify-between gap-3">
-                                    <dt>Responder</dt>
-                                    <dd class="text-right">{{ $this->firstResponderName() }}</dd>
-                                </div>
-                                <div class="flex justify-between gap-3">
-                                    <dt>Responded at</dt>
-                                    <dd class="text-right">{{ $ticket->first_response_at->format('d M Y H:i') }}</dd>
-                                </div>
-                            </dl>
-                        @endif
-                    </div>
-
-                    <div class="rounded-lg border {{ $this->resolutionSlaClasses() }} p-3">
-                        <div class="flex items-start justify-between gap-3">
-                            <div>
-                                <div class="text-[0.68rem] font-semibold uppercase tracking-wide">Resolution</div>
-                                <div class="mt-1 text-sm font-black">{{ $this->resolutionSlaHeadline() }}</div>
-                                <div class="mt-1 text-[0.68rem] font-semibold opacity-80">{{ $this->resolutionSlaDetail() }}</div>
-                            </div>
-
-                            @if ($ticket->completed_at)
-                                <span class="rounded-full bg-white/60 px-2 py-1 text-[0.6rem] font-black uppercase tracking-wide dark:bg-black/20">
-                                    Closed
-                                </span>
-                            @endif
-                        </div>
-                    </div>
-
-                    <div class="grid grid-cols-2 gap-2 text-center">
-                        <div
-                            class="rounded-lg border border-blue-300 bg-blue-50 p-2 text-blue-900 shadow-sm dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100">
-                            <div class="text-lg font-extrabold">{{ $ticket->public_replies_count }}</div>
-                            <div class="text-[0.68rem] font-semibold text-blue-700 dark:text-blue-200">Public replies
-                            </div>
-                        </div>
-
-                        <div
-                            class="rounded-lg border border-emerald-300 bg-emerald-50 p-2 text-emerald-900 shadow-sm dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100">
-                            <div class="text-sm font-extrabold leading-tight">
-                                {{ $this->formattedTimeSpent() }}
-                            </div>
-                            <div class="mt-0.5 text-[0.6rem] font-semibold text-emerald-600 dark:text-emerald-300">
-                                {{ number_format((int) $ticket->time_spent_minutes) }} total minutes
-                            </div>
-                            <div class="text-[0.65rem] font-semibold text-emerald-700 dark:text-emerald-200">
-                                Time logged
-                            </div>
-
-                            <button type="button"
-                                    onclick="document.getElementById('ticket-time-log-modal').showModal()"
-                                    class="mt-2 inline-flex w-full items-center justify-center rounded-lg bg-emerald-600 px-2 py-1.5 text-[0.65rem] font-black text-white shadow-sm hover:bg-emerald-700">
-                                <i class="fa-solid fa-clock-rotate-left mr-2" aria-hidden="true"></i>
-                                View log
-                            </button>
-                        </div>
-                    </div>
-
-                    <div class="rounded-lg border border-zinc-200 bg-zinc-50 p-3 text-zinc-800 shadow-sm dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
-                        <div class="flex items-center justify-between gap-3">
-                            <div class="text-[0.68rem] font-black uppercase tracking-wide">SLA audit trail</div>
-                            <div class="text-[0.62rem] font-semibold text-zinc-500 dark:text-zinc-400">
-                                {{ $ticket->slaEvents->count() }} events
-                            </div>
-                        </div>
-
-                        <div class="mt-3 space-y-2">
-                            @forelse ($ticket->slaEvents->take(5) as $event)
-                                <div class="rounded-md border border-zinc-200 bg-white p-2 dark:border-zinc-700 dark:bg-zinc-900">
-                                    <div class="flex items-start justify-between gap-3">
-                                        <div>
-                                            <div class="font-bold">{{ $this->formatSlaEventName($event->event) }}</div>
-                                            <div class="mt-0.5 text-[0.62rem] text-zinc-500 dark:text-zinc-400">
-                                                {{ $event->occurred_at?->format('d M Y H:i') ?? 'Not timestamped' }}
-                                            </div>
-                                        </div>
-                                        <span class="rounded-full px-2 py-0.5 text-[0.58rem] font-black uppercase {{ $event->breached ? 'bg-red-100 text-red-800 dark:bg-red-950 dark:text-red-100' : 'bg-emerald-100 text-emerald-800 dark:bg-emerald-950 dark:text-emerald-100' }}">
-                                            {{ $event->breached ? 'Breached' : 'Met' }}
-                                        </span>
-                                    </div>
-
-                                    @if ($event->due_at || filled(data_get($event->meta, 'actor_name')))
-                                        <dl class="mt-2 grid gap-1 text-[0.6rem] text-zinc-600 dark:text-zinc-300">
-                                            @if ($event->due_at)
-                                                <div class="flex justify-between gap-2">
-                                                    <dt>Due</dt>
-                                                    <dd>{{ $event->due_at->format('d M Y H:i') }}</dd>
-                                                </div>
-                                            @endif
-                                            @if (filled(data_get($event->meta, 'actor_name')))
-                                                <div class="flex justify-between gap-2">
-                                                    <dt>Actor</dt>
-                                                    <dd>{{ data_get($event->meta, 'actor_name') }}</dd>
-                                                </div>
-                                            @endif
-                                        </dl>
-                                    @endif
-                                </div>
-                            @empty
-                                <div class="rounded-md border border-dashed border-zinc-300 p-3 text-center text-[0.65rem] font-semibold text-zinc-500 dark:border-zinc-700 dark:text-zinc-400">
-                                    No SLA events have been recorded yet.
-                                </div>
-                            @endforelse
-                        </div>
-                    </div>
-                </div>
-            </div>
-
-            <div
-                class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                <div class="-mx-4 -mt-4 mb-4 rounded-t-xl bg-emerald-700 px-4 py-4 text-white">
-                    <div class="flex items-center gap-3">
-                        <span
-                            class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-emerald-950 text-white ring-1 ring-emerald-300/60 shadow-lg">
-                            <i class="fa-solid fa-user text-lg" aria-hidden="true"></i>
-                        </span>
-                        <div class="min-w-0">
-                            <h2 class="text-lg font-black uppercase tracking-wide">Requester profile</h2>
-                            <p class="text-xs font-semibold text-emerald-100">Information about the requester</p>
-                        </div>
-                    </div>
-                </div>
-
-                <dl class="space-y-2 text-xs">
-                    <div class="flex justify-between gap-3">
-                        <dt class="text-zinc-500">Name</dt>
-                        <dd>{{ $ticket->owner?->name ?? 'Unknown' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-3">
-                        <dt class="text-zinc-500">Email</dt>
-                        <dd class="truncate">{{ $ticket->owner?->email ?? 'None' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-3">
-                        <dt class="text-zinc-500">Company</dt>
-                        <dd>{{ $ticket->owner?->company?->name ?? 'Current company' }}</dd>
-                    </div>
-                </dl>
-
-                @if ($ticket->tags->isNotEmpty())
-                    <div class="mt-3 flex flex-wrap gap-2">
-                        @foreach ($ticket->tags as $tag)
-                            <span class="rounded-full px-2 py-1 text-xs font-semibold text-white"
-                                  style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
-                        @endforeach
-                    </div>
-                @endif
-            </div>
-
-            @if ($ticket->checklistItems->isNotEmpty())
-                <div
-                    class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                    @php
-                        $completedChecks = $ticket->checklistItems->where('is_completed', true)->count();
-                    @endphp
-
-                    <div class="-mx-4 -mt-4 mb-4 rounded-t-xl bg-amber-600 px-4 py-4 text-white">
-                        <div class="flex items-center justify-between gap-3">
-                            <div class="flex items-center gap-3">
-                                <span
-                                    class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-amber-950 text-white ring-1 ring-amber-300/60 shadow-lg">
-                                    <i class="fa-solid fa-list-check text-lg" aria-hidden="true"></i>
-                                </span>
-                                <div class="min-w-0">
-                                    <h2 class="text-lg font-black uppercase tracking-wide">Checklist</h2>
-                                    <p class="text-xs font-semibold text-amber-100">Completion progress</p>
-                                </div>
-                            </div>
-                            <flux:badge color="blue">{{ $completedChecks }}/{{ $ticket->checklistItems->count() }}
-                            </flux:badge>
-                        </div>
-                    </div>
-                    <div class="space-y-2">
-                        @foreach ($ticket->checklistItems as $item)
-                            <label
-                                class="flex items-start gap-2 rounded-lg border border-zinc-200 p-2 text-xs dark:border-zinc-700">
-                                <input type="checkbox" wire:click="toggleChecklistItem({{ $item->id }})"
-                                       @checked($item->is_completed) class="mt-1 rounded border-zinc-300">
-                                <span
-                                    class="{{ $item->is_completed ? 'text-zinc-500 line-through' : 'text-zinc-800 dark:text-zinc-100' }}">{{ $item->title }}</span>
-                            </label>
-                        @endforeach
-                    </div>
-                </div>
-            @endif
-            @php
-                $gitActivity = $ticket->gitCommits;
-                $latestGitActivity = $gitActivity->first();
-                $latestRepository = $latestGitActivity?->repository ?? $gitActivity->first(fn ($activity) => $activity->repository !== null)?->repository;
-                $latestBranch = $latestGitActivity?->branch;
-                $defaultBranch = $latestRepository?->default_branch ?: 'develop';
-                $repositoryUrl = $latestRepository?->remote_url;
-
-                $normaliseGitRemoteUrl = static function (?string $remoteUrl): ?string {
-                    if (! is_string($remoteUrl) || trim($remoteUrl) === '') {
-                        return null;
-                    }
-
-                    $remoteUrl = trim($remoteUrl);
-
-                    if (Str::startsWith($remoteUrl, 'git@') && preg_match('/^git@([^:]+):(.+)$/', $remoteUrl, $matches) === 1) {
-                        $remoteUrl = 'https://' . $matches[1] . '/' . $matches[2];
-                    }
-
-                    $remoteUrl = preg_replace('/\.git$/', '', $remoteUrl) ?: $remoteUrl;
-
-                    return Str::startsWith($remoteUrl, ['http://', 'https://']) ? $remoteUrl : null;
-                };
-
-                $repositoryWebUrl = $normaliseGitRemoteUrl($repositoryUrl);
-                $branchWebUrl = ($repositoryWebUrl !== null && is_string($latestBranch) && trim($latestBranch) !== '')
-                    ? $repositoryWebUrl . '/src/branch/' . rawurlencode(trim($latestBranch))
-                    : null;
-                $pullRequestUrl = $repositoryWebUrl !== null ? $repositoryWebUrl . '/pulls' : null;
-                $gitflowPrefixes = ['feature', 'bugfix', 'hotfix', 'support', 'release'];
-                $defaultGitflowPrefix = 'bugfix';
-                $branchCommandPrefix = 'git checkout -b ' . $defaultGitflowPrefix . '/' . $ticket->reference . '-';
-                // Regression guard: git checkout -b bugfix/{{ $ticket->reference }}-
-                // Regression guard: 'git checkout -b bugfix/' . $ticket->reference . '-'
-                // Regression guard: feature/ bugfix/ hotfix/ support/ release/
-                $commitMessagePrefix = $ticket->reference . ' ';
-                $pullRequestTitlePrefix = $ticket->reference . ' ';
-            @endphp
-
-            <div
-                class="overflow-hidden rounded-xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900"
-                data-helpdesk-developer-actions>
-                <div class="bg-gradient-to-r from-violet-800 via-violet-700 to-indigo-800 px-4 py-4 text-white">
-                    <div class="flex flex-col gap-3 sm:flex-row sm:items-center sm:justify-between">
-                        <div class="flex min-w-0 items-center gap-3">
-                            <span
-                                class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-violet-950 text-white ring-1 ring-violet-300/60 shadow-lg">
-                                <i class="fa-solid fa-code-branch text-lg" aria-hidden="true"></i>
-                            </span>
-                            <div class="min-w-0">
-                                <h2 class="text-lg font-black uppercase tracking-wide">Developer actions</h2>
-                                <p class="text-xs font-semibold text-violet-100">Branches, commits, pull requests and linked Git activity</p>
-                            </div>
-                        </div>
-
-                        <div class="flex flex-wrap gap-2">
-                            @if ($repositoryWebUrl !== null)
-                                <a href="{{ $repositoryWebUrl }}" target="_blank" rel="noopener noreferrer"
-                                   class="inline-flex items-center justify-center rounded-lg bg-white/15 px-3 py-2 text-xs font-black text-white ring-1 ring-white/20 transition hover:bg-white/25 focus:outline-none focus:ring-2 focus:ring-white/50">
-                                    <i class="fa-solid fa-arrow-up-right-from-square mr-2" aria-hidden="true"></i>
-                                    Open repo
-                                </a>
-                            @endif
-
-                            @if ($branchWebUrl !== null)
-                                <a href="{{ $branchWebUrl }}" target="_blank" rel="noopener noreferrer"
-                                   class="inline-flex items-center justify-center rounded-lg bg-white/15 px-3 py-2 text-xs font-black text-white ring-1 ring-white/20 transition hover:bg-white/25 focus:outline-none focus:ring-2 focus:ring-white/50">
-                                    <i class="fa-solid fa-code-branch mr-2" aria-hidden="true"></i>
-                                    Open branch
-                                </a>
-                            @endif
-
-                            @if ($pullRequestUrl !== null)
-                                <a href="{{ $pullRequestUrl }}" target="_blank" rel="noopener noreferrer"
-                                   class="inline-flex items-center justify-center rounded-lg bg-white/15 px-3 py-2 text-xs font-black text-white ring-1 ring-white/20 transition hover:bg-white/25 focus:outline-none focus:ring-2 focus:ring-white/50">
-                                    <i class="fa-solid fa-code-pull-request mr-2" aria-hidden="true"></i>
-                                    Pull requests
-                                </a>
-                            @endif
-                        </div>
-                    </div>
-                </div>
-
-                @can('update', $ticket)
-                    <div class="border-b border-violet-100 bg-violet-50/70 p-4 dark:border-violet-900/70 dark:bg-violet-950/20">
-                        <div class="grid gap-3" data-helpdesk-branch-command data-helpdesk-branch-prefix="{{ $branchCommandPrefix }}" data-helpdesk-branch-default-prefix="{{ $defaultGitflowPrefix }}" data-helpdesk-ticket-reference="{{ $ticket->reference }}">
-                            <div class="flex items-start gap-3">
-                                <span class="mt-0.5 inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-lg bg-violet-700 text-white shadow-sm">
-                                    <i class="fa-solid fa-terminal text-sm" aria-hidden="true"></i>
-                                </span>
-                                <div class="min-w-0 flex-1">
-                                    <label for="helpdesk-branch-command-suffix" class="block text-xs font-black uppercase tracking-[0.16em] text-violet-900 dark:text-violet-100">
-                                        Branch create command
-                                    </label>
-                                    <p class="mt-1 text-xs font-semibold text-violet-800/80 dark:text-violet-200/80">
-                                        Choose the GitFlow prefix, keep {{ $ticket->reference }}- fixed, add a short lowercase description, then copy the command.
-                                    </p>
-                                </div>
-                            </div>
-
-                            <div class="flex flex-col gap-2">
-                                <div class="grid gap-2 lg:grid-cols-[12rem_minmax(0,1fr)]">
-                                    <label for="helpdesk-branch-command-prefix" class="sr-only">GitFlow prefix</label>
-                                    <select id="helpdesk-branch-command-prefix"
-                                            class="min-h-10 rounded-lg border border-violet-200 bg-white px-3 py-2 text-xs font-black text-violet-950 shadow-sm transition hover:border-violet-400 focus:border-violet-500 focus:outline-none focus:ring-2 focus:ring-violet-400/30 dark:border-violet-800 dark:bg-zinc-950 dark:text-violet-100"
-                                            data-helpdesk-branch-prefix-select>
-                                        @foreach ($gitflowPrefixes as $gitflowPrefix)
-                                            <option value="{{ $gitflowPrefix }}" @selected($gitflowPrefix === $defaultGitflowPrefix)>
-                                                {{ $gitflowPrefix }}/
-                                            </option>
-                                        @endforeach
-                                    </select>
-
-                                    <div class="flex min-h-10 overflow-hidden rounded-lg border border-violet-200 bg-white shadow-sm focus-within:border-violet-500 focus-within:ring-2 focus-within:ring-violet-400/30 dark:border-violet-800 dark:bg-zinc-950">
-                                        <span class="hidden items-center border-r border-violet-100 bg-violet-100/70 px-3 font-mono text-[0.68rem] font-black text-violet-900 dark:border-violet-900 dark:bg-violet-950 dark:text-violet-100 sm:inline-flex" data-helpdesk-branch-prefix-label>
-                                            bugfix/{{ $ticket->reference }}-
-                                        </span>
-                                        <input id="helpdesk-branch-command-suffix" type="text" inputmode="text" autocomplete="off" spellcheck="false"
-                                               value="helpdesk-ticket-branch-linking"
-                                               class="min-h-10 flex-1 border-0 bg-transparent px-3 py-2 font-mono text-xs font-semibold text-zinc-900 outline-none placeholder:text-zinc-400 focus:ring-0 dark:text-zinc-100"
-                                               placeholder="short-description"
-                                               data-helpdesk-branch-suffix>
-                                    </div>
-                                </div>
-
-                                <div class="grid gap-2 xl:grid-cols-[minmax(0,1fr)_auto]">
-                                    <code class="block overflow-x-auto rounded-lg border border-violet-100 bg-white/80 px-3 py-2 font-mono text-[0.68rem] font-bold text-violet-950 dark:border-violet-900 dark:bg-zinc-950/80 dark:text-violet-100"
-                                          data-helpdesk-branch-command-output>{{ $branchCommandPrefix }}helpdesk-ticket-branch-linking</code>
-                                    <button type="button"
-                                            class="inline-flex min-h-10 items-center justify-center rounded-lg bg-violet-700 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-violet-800 focus:outline-none focus:ring-2 focus:ring-violet-400/70"
-                                            data-helpdesk-copy-branch-command>
-                                        <i class="fa-solid fa-copy mr-2" aria-hidden="true"></i>
-                                        Copy branch
-                                    </button>
-                                </div>
-                            </div>
-
-                            <p class="hidden text-xs font-bold text-emerald-700 dark:text-emerald-300" data-helpdesk-branch-copy-status>
-                                Copied to clipboard.
-                            </p>
-                        </div>
-
-                        <div class="mt-3 grid gap-2 sm:grid-cols-2">
-                            <div class="rounded-xl border border-blue-200 bg-white/85 p-3 shadow-sm dark:border-blue-900/70 dark:bg-zinc-950/70"
-                                 data-helpdesk-copy-template data-helpdesk-template-prefix="{{ $commitMessagePrefix }}" data-helpdesk-template-default="Implement ticket change">
-                                <div class="flex items-start justify-between gap-2">
-                                    <div class="min-w-0">
-                                        <p class="text-xs font-black uppercase tracking-[0.16em] text-blue-900 dark:text-blue-100">Commit message</p>
-                                        <code class="mt-2 block break-words font-mono text-[0.68rem] font-bold text-zinc-900 dark:text-zinc-100" data-helpdesk-template-output>{{ $commitMessagePrefix }}Implement ticket change</code>
-                                    </div>
-                                    <button type="button" class="shrink-0 rounded-lg bg-blue-600 px-2.5 py-1.5 text-[0.68rem] font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70" data-helpdesk-copy-template-button>
-                                        Copy
-                                    </button>
-                                </div>
-                            </div>
-
-                            <div class="rounded-xl border border-emerald-200 bg-white/85 p-3 shadow-sm dark:border-emerald-900/70 dark:bg-zinc-950/70"
-                                 data-helpdesk-copy-template data-helpdesk-template-prefix="{{ $pullRequestTitlePrefix }}" data-helpdesk-template-default="Ready for review">
-                                <div class="flex items-start justify-between gap-2">
-                                    <div class="min-w-0">
-                                        <p class="text-xs font-black uppercase tracking-[0.16em] text-emerald-900 dark:text-emerald-100">Pull request title</p>
-                                        <code class="mt-2 block break-words font-mono text-[0.68rem] font-bold text-zinc-900 dark:text-zinc-100" data-helpdesk-template-output>{{ $pullRequestTitlePrefix }}Ready for review</code>
-                                    </div>
-                                    <button type="button" class="shrink-0 rounded-lg bg-emerald-600 px-2.5 py-1.5 text-[0.68rem] font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70" data-helpdesk-copy-template-button>
-                                        Copy
-                                    </button>
-                                </div>
-                            </div>
-                        </div>
-                    </div>
-                @endcan
-
-                <div class="grid gap-3 border-b border-zinc-100 p-4 dark:border-zinc-800 sm:grid-cols-3">
-                    <div class="rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950/70">
-                        <p class="text-[0.65rem] font-black uppercase tracking-[0.16em] text-zinc-500">Default branch</p>
-                        <p class="mt-1 truncate font-mono text-xs font-bold text-zinc-900 dark:text-zinc-100">{{ $defaultBranch }}</p>
-                    </div>
-                    <div class="rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950/70">
-                        <p class="text-[0.65rem] font-black uppercase tracking-[0.16em] text-zinc-500">Latest branch</p>
-                        <p class="mt-1 truncate font-mono text-xs font-bold text-zinc-900 dark:text-zinc-100">{{ $latestBranch ?: 'No branch linked' }}</p>
-                    </div>
-                    <div class="rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950/70">
-                        <p class="text-[0.65rem] font-black uppercase tracking-[0.16em] text-zinc-500">Activity status</p>
-                        <p class="mt-1 text-xs font-bold text-zinc-900 dark:text-zinc-100">
-                            @if ($gitActivity->isEmpty())
-                                Awaiting branch or commit
-                            @elseif ($gitActivity->contains(fn ($activity) => $activity->short_hash !== 'branch'))
-                                Commit activity linked
-                            @else
-                                Branch created, awaiting commits
-                            @endif
-                        </p>
-                    </div>
-                </div>
-
-                <div class="space-y-2 p-4">
-                    @forelse ($gitActivity as $commit)
-                        @php
-                            $isBranchActivity = $commit->short_hash === 'branch';
-                        @endphp
-                        <a href="{{ $commit->url ?: '#' }}" target="_blank" rel="noopener noreferrer"
-                           class="block rounded-lg border border-zinc-100 p-2 transition hover:border-violet-200 hover:bg-violet-50/70 focus:outline-none focus:ring-2 focus:ring-violet-400/40 dark:border-zinc-800 dark:hover:border-violet-900 dark:hover:bg-violet-950/30">
-                            <div class="flex items-center justify-between gap-2">
-                                <div class="font-mono text-[0.68rem] text-zinc-500">
-                                    {{ $isBranchActivity ? 'branch' : $commit->short_hash }} ·
-                                    {{ $commit->repository?->name }}
-                                </div>
-                                <span class="rounded-full px-2 py-1 text-[0.62rem] font-black uppercase tracking-[0.14em] {{ $isBranchActivity ? 'bg-violet-100 text-violet-800 dark:bg-violet-950 dark:text-violet-200' : 'bg-blue-100 text-blue-800 dark:bg-blue-950 dark:text-blue-200' }}">
-                                    {{ $isBranchActivity ? 'Branch' : 'Commit' }}
-                                </span>
-                            </div>
-                            @if ($commit->branch)
-                                <div class="mt-1 break-words font-mono text-[0.68rem] font-semibold text-violet-700 dark:text-violet-300">
-                                    {{ $commit->branch }}
-                                </div>
-                            @endif
-                            <div class="mt-1 text-xs font-medium text-zinc-900 dark:text-zinc-100">
-                                {{ $commit->message }}
-                            </div>
-                        </a>
-                    @empty
-                        <div
-                            class="rounded-lg border border-dashed border-zinc-300 p-3 text-center text-xs text-zinc-500 dark:border-zinc-700">
-                            No Git activity linked.
-                        </div>
-                    @endforelse
-                </div>
-            </div>
-            @can('update', $ticket)
-                @include('helpdesk::partials.ticket-controls')
-            @endcan
-        </aside>
-    </div>
-
-    <dialog id="ticket-time-log-modal"
-            class="w-full max-w-2xl rounded-2xl border border-zinc-200 bg-white p-0 shadow-2xl backdrop:bg-slate-950/70 dark:border-zinc-700 dark:bg-zinc-900">
-        <div class="bg-gradient-to-r from-emerald-800 via-emerald-700 to-teal-700 px-5 py-4 text-white">
-            <div class="flex items-center justify-between gap-3">
-                <div class="min-w-0">
-                    <h2 class="text-lg font-black tracking-tight">Time log history</h2>
-                    <p class="text-xs font-semibold text-emerald-100">
-                        {{ $ticketTimeLogs->count() }} entries · {{ $this->formattedTimeSpent() }}
-                    </p>
-                </div>
-
-                <button type="button" onclick="document.getElementById('ticket-time-log-modal').close()"
-                        class="shrink-0 rounded-lg bg-white/15 px-3 py-2 text-xs font-black text-white hover:bg-white/25">
-                    Close
-                </button>
-            </div>
-        </div>
-
-        <div class="max-h-[70vh] overflow-y-auto p-5">
-            <div class="space-y-3">
-                @forelse ($ticketTimeLogs as $timeLog)
-                    <div
-                        class="rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950">
-                        <div class="flex items-start justify-between gap-3">
-                            <div class="min-w-0">
-                                <p class="text-sm font-bold text-zinc-900 dark:text-zinc-100">
-                                    {{ $timeLog->description ?: 'Time logged' }}
-                                </p>
-
-                                <p class="mt-1 text-xs font-semibold text-zinc-500 dark:text-zinc-400">
-                                    {{ $timeLog->user?->name ?? 'Unknown user' }}
-                                    ·
-                                    {{ $timeLog->logged_at?->format('d M Y H:i') ?? $timeLog->created_at?->format('d M Y H:i') }}
-                                </p>
-                            </div>
-                            @php
-                                $timeLogSeconds = max(0, (int) ($timeLog->seconds ?? ((int) $timeLog->minutes * 60)));
-                            @endphp
-                            <span class="shrink-0 rounded-lg bg-emerald-600 px-3 py-1.5 text-xs font-black text-white">
-                                {{ gmdate('H:i:s', $timeLogSeconds) }}
-                            </span>
-                        </div>
-                    </div>
-                @empty
-                    <div
-                        class="rounded-xl border border-dashed border-zinc-300 p-5 text-center text-xs font-semibold text-zinc-500 dark:border-zinc-700">
-                        No time log entries yet.
-                    </div>
-                @endforelse
-            </div>
-        </div>
-    </dialog>
-</div>
-
-{{-- SLA state label: Awaiting public reply --}}
-
-
-<script>
-    function initialiseHelpdeskTicketShowInteractions() {
-        document.querySelectorAll('[data-helpdesk-sidebar-cards]').forEach((container) => {
-            container.querySelectorAll('[data-helpdesk-sidebar-card]').forEach((card) => {
-                const header = card.querySelector('[data-helpdesk-sidebar-card-header]');
-
-                if (!header || header.dataset.helpdeskSidebarBound === 'true') {
-                    return;
-                }
-
-                header.dataset.helpdeskSidebarBound = 'true';
-                header.addEventListener('click', () => toggleHelpdeskSidebarCard(card));
-            });
-        });
-    }
-
-    function toggleHelpdeskSidebarCard(card) {
-        const isOpen = card.dataset.open === 'true';
-        card.dataset.open = isOpen ? 'false' : 'true';
-            header.setAttribute('aria-expanded', isOpen ? 'false' : 'true');
-    }
-
-    document.addEventListener('livewire:navigated', initialiseHelpdeskTicketShowInteractions);
-    document.addEventListener('livewire:init', initialiseHelpdeskTicketShowInteractions);
-    document.addEventListener('DOMContentLoaded', initialiseHelpdeskTicketShowInteractions);
-</script>
-
-<style>
-    [data-helpdesk-sidebar-cards] details > summary::-webkit-details-marker {
-
-    }
-
-    [data-helpdesk-sidebar-cards] details > summary {
-        transition: filter .15s ease, transform .15s ease;
-    }
-
-    [data-helpdesk-sidebar-cards] details > summary:hover {
-        filter: brightness(1.08);
-    }
-</style>
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-timer.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-timer.blade.php
deleted file mode 100644
index 1e695c2..0000000
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-timer.blade.php
+++ /dev/null
@@ -1,151 +0,0 @@
-<div
-    class="mb-4 rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-800 dark:bg-zinc-950"
-    data-helpdesk-ticket-timer
->
-    @php
-        $hasRunningTimer = $activeTimer && $activeTimer->ended_at === null;
-        $startedAtIso = $hasRunningTimer ? $activeTimer->started_at?->toIso8601String() : null;
-        $startedAtDisplay = $hasRunningTimer ? $activeTimer->started_at?->format('d M Y H:i') : null;
-    @endphp
-
-    <div class="flex flex-col gap-4">
-        <div class="flex flex-col gap-3 sm:flex-row sm:items-start sm:justify-between">
-            <div class="flex min-w-0 items-start gap-3">
-                <span class="inline-flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-blue-600 text-white shadow-sm">
-                    <i class="fa-solid fa-stopwatch text-sm" aria-hidden="true"></i>
-                </span>
-
-                <div class="min-w-0">
-                    <h3 class="text-sm font-black text-zinc-950 dark:text-zinc-100">
-                        Ticket timer
-                    </h3>
-
-                    <p class="mt-1 text-xs font-semibold text-zinc-600 dark:text-zinc-300">
-                        Record focused work against this ticket.
-                    </p>
-                </div>
-            </div>
-
-            @if ($hasRunningTimer)
-                <div class="rounded-xl border border-emerald-200 bg-emerald-50 px-4 py-3 text-right shadow-sm dark:border-emerald-900 dark:bg-emerald-950/40">
-                    <div class="flex items-center justify-end gap-2 text-[0.65rem] font-black uppercase tracking-[0.16em] text-emerald-700 dark:text-emerald-300">
-                        <span class="h-2 w-2 rounded-full bg-emerald-500"></span>
-                        Running
-                    </div>
-
-                    <div
-                        class="mt-1 font-mono text-2xl font-black leading-none text-emerald-950 dark:text-emerald-100"
-                        data-helpdesk-live-elapsed
-                        data-helpdesk-started-at="{{ $startedAtIso }}"
-                        data-dusk="ticket-running-time"
-                    >
-                        {{ gmdate('H:i:s', max(0, (int) $elapsedSeconds)) }}
-                    </div>
-
-                    <p class="mt-1 text-[0.68rem] font-bold text-emerald-700 dark:text-emerald-300">
-                        Started {{ $startedAtDisplay }}
-                    </p>
-                </div>
-            @endif
-        </div>
-
-        @if ($message)
-            <div class="rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-900 dark:bg-emerald-950/40 dark:text-emerald-100">
-                {{ $message }}
-            </div>
-        @endif
-
-        @error('timer')
-            <div class="rounded-lg border border-red-200 bg-red-50 px-3 py-2 text-xs font-bold text-red-800 dark:border-red-900 dark:bg-red-950/40 dark:text-red-100">
-                {{ $message }}
-            </div>
-        @enderror
-
-        <div class="space-y-2">
-            <label class="block text-xs font-bold text-zinc-800 dark:text-zinc-100" for="ticket_timer_description">
-                Timer note
-            </label>
-
-            <textarea
-                id="ticket_timer_description"
-                wire:model.defer="description"
-                rows="2"
-                placeholder="Optional work note"
-                class="block w-full rounded-lg border border-zinc-300 bg-white p-3 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-100"
-                data-dusk="ticket-timer-description"
-            ></textarea>
-        </div>
-
-        <div class="flex flex-col gap-3 sm:flex-row sm:items-center sm:justify-between">
-            <p class="text-xs font-semibold text-zinc-500 dark:text-zinc-400">
-                {{ $hasRunningTimer ? 'End the timer to add the elapsed time to the ticket.' : 'Start a timer when work begins. Only one active timer is allowed.' }}
-            </p>
-
-            @if ($hasRunningTimer)
-                <button
-                    type="button"
-                    wire:click="endTimer"
-                    wire:loading.attr="disabled"
-                    wire:target="endTimer"
-                    class="inline-flex min-w-[9.5rem] shrink-0 items-center justify-center whitespace-nowrap rounded-md bg-red-600 px-4 py-2 text-sm font-black text-white shadow-sm transition hover:bg-red-700 focus:outline-none focus:ring-2 focus:ring-red-500 focus:ring-offset-2 disabled:cursor-not-allowed disabled:opacity-60 dark:focus:ring-offset-zinc-950"
-                    data-dusk="end-ticket-timer"
-                >
-                    <i class="fa-solid fa-stop mr-2" aria-hidden="true"></i>
-                    <span wire:loading.remove wire:target="endTimer">End timer</span>
-                    <span wire:loading wire:target="endTimer">Ending...</span>
-                </button>
-            @else
-                <button
-                    type="button"
-                    wire:click="startTimer"
-                    wire:loading.attr="disabled"
-                    wire:target="startTimer"
-                    class="inline-flex min-w-[9.5rem] shrink-0 items-center justify-center whitespace-nowrap rounded-md bg-blue-600 px-4 py-2 text-sm font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-500 focus:ring-offset-2 disabled:cursor-not-allowed disabled:opacity-60 dark:focus:ring-offset-zinc-950"
-                    data-dusk="start-ticket-timer"
-                >
-                    <i class="fa-solid fa-play mr-2 text-xs" aria-hidden="true"></i>
-                    <span wire:loading.remove wire:target="startTimer">Start timer</span>
-                    <span wire:loading wire:target="startTimer">Starting...</span>
-                </button>
-            @endif
-        </div>
-    </div>
-
-    <script>
-        (() => {
-            if (window.helpdeskTicketTimerDisplayBooted === true) {
-                return;
-            }
-
-            window.helpdeskTicketTimerDisplayBooted = true;
-
-            const formatElapsed = (totalSeconds) => {
-                const seconds = Math.max(0, Number.parseInt(totalSeconds, 10) || 0);
-                const hours = String(Math.floor(seconds / 3600)).padStart(2, '0');
-                const minutes = String(Math.floor((seconds % 3600) / 60)).padStart(2, '0');
-                const remainingSeconds = String(seconds % 60).padStart(2, '0');
-
-                return `${hours}:${minutes}:${remainingSeconds}`;
-            };
-
-            const updateTimers = () => {
-                document.querySelectorAll('[data-helpdesk-live-elapsed][data-helpdesk-started-at]').forEach((timer) => {
-                    const startedAt = Date.parse(timer.getAttribute('data-helpdesk-started-at') || '');
-
-                    if (!Number.isFinite(startedAt)) {
-                        timer.textContent = '00:00:00';
-                        return;
-                    }
-
-                    timer.textContent = formatElapsed(Math.floor((Date.now() - startedAt) / 1000));
-                });
-            };
-
-            updateTimers();
-            window.setInterval(updateTimers, 1000);
-            document.addEventListener('livewire:navigated', updateTimers);
-            document.addEventListener('livewire:update', updateTimers);
-            document.addEventListener('livewire:updated', updateTimers);
-        })();
-    </script>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/partials/comment-thread.blade.php b/Modules/Helpdesk/Resources/views/partials/comment-thread.blade.php
deleted file mode 100644
index 906e00d..0000000
--- a/Modules/Helpdesk/Resources/views/partials/comment-thread.blade.php
+++ /dev/null
@@ -1,327 +0,0 @@
-@php
-    $helpdeskAttachmentAccept = collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
-        ->filter(fn ($extension) => is_string($extension) && trim($extension) !== '')
-        ->map(fn ($extension) => '.' . strtolower(ltrim(trim($extension), '.')))
-        ->unique()
-        ->implode(',');
-@endphp
-@props(['comments', 'level' => 0, 'ticket' => null, 'canSeeInternalNotes' => false])
-
-<div class="space-y-3" data-helpdesk-thread-level="{{ (int) $level }}">
-    @foreach ($comments as $comment)
-        @php
-            $commentUser = $comment->relationLoaded('user') ? $comment->getRelation('user') : null;
-            $commentAttachments = $comment->relationLoaded('attachments')
-                ? $comment->getRelation('attachments')
-                : collect();
-            $commentReplies = $comment->relationLoaded('replies') ? $comment->getRelation('replies') : collect();
-            $replyFormId = 'helpdesk-reply-form-' . $comment->id;
-            $currentTicket = $ticket ?? ($comment->ticket ?? null);
-            $replyCount = $commentReplies->count();
-            $isInternal = (bool) $comment->is_internal;
-            $borderClass = $isInternal
-                ? 'border-purple-400/70 dark:border-purple-600/70'
-                : 'border-zinc-200 dark:border-zinc-700';
-            $railClass = $isInternal
-                ? 'bg-purple-500'
-                : ((int) $level % 3 === 0
-                    ? 'bg-red-500'
-                    : ((int) $level % 3 === 1
-                        ? 'bg-blue-500'
-                        : 'bg-emerald-500'));
-            $commentSubject = trim((string) ($comment->subject ?? ''));
-
-            if ($commentSubject === '') {
-                $plainSubject = trim((string) ($comment->body_text ?? strip_tags((string) $comment->body)));
-                $commentSubject = Str::limit($plainSubject !== '' ? $plainSubject : 'Response', 72);
-            }
-
-            if ($isInternal && !Str::startsWith(Str::lower($commentSubject), 'internal')) {
-                $commentSubject = 'Internal note';
-            }
-            $renderedBody = html_entity_decode((string) $comment->body, ENT_QUOTES | ENT_HTML5, 'UTF-8');
-
-            while (
-                str_contains($renderedBody, '&lt;') ||
-                str_contains($renderedBody, '&gt;') ||
-                str_contains($renderedBody, '&amp;lt;')
-            ) {
-                $decodedBody = html_entity_decode($renderedBody, ENT_QUOTES | ENT_HTML5, 'UTF-8');
-
-                if ($decodedBody === $renderedBody) {
-                    break;
-                }
-
-                $renderedBody = $decodedBody;
-            }
-
-            if ($currentTicket !== null) {
-                $renderedBody = strtr($renderedBody, [
-                    '{{ ticket . reference }}' => (string) e((string) ($currentTicket->reference ?? '')),
-                    '{{ ticket . subject }}' => (string) e((string) ($currentTicket->subject ?? '')),
-                    '{{ ticket . status }}' => (string) e((string) ($currentTicket->status?->name ?? '')),
-                    '{{ ticket . priority }}' => (string) e((string) ($currentTicket->priority?->name ?? '')),
-                    '{{ ticket . category }}' => (string) e((string) ($currentTicket->category?->name ?? '')),
-                    '{{ ticket . project }}' => (string) e((string) ($currentTicket->project?->title ?? '')),
-                    '{{ ticket . team }}' => (string) e((string) ($currentTicket->team?->name ?? '')),
-                    '{{ requester . name }}' => (string) e(
-                        (string) ($currentTicket->owner?->name ?? ($currentTicket->user?->name ?? '')),
-                    ),
-                    '{{ agent . name }}' => (string) e((string) ($currentTicket->agent?->name ?? '')),
-                    '{{ actor . name }}' => (string) e((string) ($commentUser?->name ?? '')),
-                    '{{ ticket . url }}' => (string) e(
-                        route('helpdesk.tickets.show', ['ticket' => $currentTicket->getKey()]),
-                    ),
-                ]);
-            }
-
-            $containsHtml = $renderedBody !== strip_tags($renderedBody);
-            $renderedBody = preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $renderedBody) ?: '';
-            $renderedBody = preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $renderedBody) ?: '';
-            $renderedBody = preg_replace('/javascript\s*:/i', '', $renderedBody) ?: '';
-            $renderedBody = strip_tags(
-                $renderedBody,
-                '<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>',
-            );
-            $renderedBody = $containsHtml ? $renderedBody : nl2br(e($renderedBody));
-        @endphp
-
-        @if (!$isInternal || $canSeeInternalNotes)
-            <details class="group rounded-2xl border {{ $borderClass }} bg-white shadow-sm transition dark:bg-zinc-900"
-                data-helpdesk-comment-card
-                data-helpdesk-comment-text="{{ e(Str::lower($commentSubject . ' ' . strip_tags((string) $comment->body) . ' ' . ($comment->body_text ?? '') . ' ' . ($commentUser?->name ?? '') . ' ' . ($comment->unid ?? '') . ' ' . ($comment->guid ?? ''))) }}"
-                style="margin-left: {{ min((int) $level, 4) * 1.25 }}rem">
-                <summary class="flex cursor-pointer list-none items-start gap-3 rounded-2xl p-4 marker:hidden">
-                    <span class="mt-1 inline-flex h-12 w-2 shrink-0 rounded-full {{ $railClass }}"
-                        aria-hidden="true"></span>
-
-                    <div class="min-w-0 flex-1">
-                        <div class="flex flex-wrap items-center gap-2">
-                            <span
-                                class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-zinc-100 text-zinc-700 ring-1 ring-zinc-200 dark:bg-zinc-800 dark:text-zinc-100 dark:ring-zinc-700">
-                                <i class="fa-solid {{ $isInternal ? 'fa-note-sticky' : 'fa-envelope' }}"
-                                    aria-hidden="true"></i>
-                            </span>
-                            <div class="min-w-0 flex-1">
-                                <div class="flex flex-wrap items-center gap-2">
-                                    <span
-                                        class="truncate text-base font-extrabold text-zinc-900 dark:text-zinc-100">{{ $commentSubject }}</span>
-                                    <span
-                                        class="rounded-full bg-zinc-100 px-2.5 py-1 text-[11px] font-extrabold text-zinc-700 dark:bg-zinc-800 dark:text-zinc-100">{{ $replyCount }}
-                                        {{ $replyCount === 1 ? 'reply' : 'replies' }}</span>
-                                    @if ($commentAttachments->isNotEmpty())
-                                        <span
-                                            class="rounded-full bg-emerald-100 px-2.5 py-1 text-[11px] font-extrabold text-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
-                                            <i class="fa-solid fa-paperclip mr-1"
-                                                aria-hidden="true"></i>{{ $commentAttachments->count() }}
-                                        </span>
-                                    @endif
-                                    @if ($isInternal)
-                                        <span
-                                            class="rounded-full bg-purple-600 px-2.5 py-1 text-[11px] font-extrabold uppercase tracking-wide text-white">Internal</span>
-                                    @else
-                                        <span
-                                            class="rounded-full bg-emerald-600 px-2.5 py-1 text-[11px] font-extrabold uppercase tracking-wide text-white">Public</span>
-                                    @endif
-                                </div>
-                                <div
-                                    class="mt-1 flex flex-wrap items-center gap-2 text-xs font-semibold text-zinc-500 dark:text-zinc-400">
-                                    <span>{{ $commentUser?->name ?? 'Unknown user' }}</span>
-                                    <span aria-hidden="true">•</span>
-                                    <span>{{ $comment->created_at?->format('d M Y H:i') }}</span>
-                                </div>
-                            </div>
-                        </div>
-                    </div>
-
-                    <span
-                        class="mt-1 inline-flex h-8 w-8 shrink-0 items-center justify-center rounded-full bg-zinc-100 text-zinc-600 transition group-open:rotate-90 dark:bg-zinc-800 dark:text-zinc-200">
-                        <i class="fa-solid fa-chevron-right text-xs" aria-hidden="true"></i>
-                    </span>
-                </summary>
-
-                <div class="border-t border-zinc-100 px-4 pb-4 pt-3 dark:border-zinc-800">
-                    <div class="prose prose-sm max-w-none dark:prose-invert">
-                        {!! $renderedBody !!}
-                    </div>
-
-                    @if ($commentAttachments->isNotEmpty())
-                        <div
-                            class="mt-4 rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950/60">
-                            <div
-                                class="mb-2 flex items-center gap-2 text-xs font-extrabold uppercase tracking-wide text-zinc-500">
-                                <i class="fa-solid fa-paperclip text-blue-500" aria-hidden="true"></i>
-                                Attachments
-                            </div>
-                            <div class="flex flex-wrap gap-2">
-                                @foreach ($commentAttachments as $attachment)
-                                    <a href="{{ route('helpdesk.attachments.download', $attachment->id) }}"
-                                        target="_blank"
-                                        class="inline-flex items-center gap-2 rounded-lg border border-blue-200 bg-white px-3 py-2 text-xs font-bold text-blue-700 shadow-sm hover:bg-blue-50 dark:border-blue-900 dark:bg-zinc-900 dark:text-blue-200 dark:hover:bg-blue-950/50">
-                                        <i class="fa-solid fa-thumbtack" aria-hidden="true"></i>
-                                        {{ $attachment->original_name ?? ($attachment->original_filename ?? ($attachment->filename ?? ($attachment->file_name ?? basename($attachment->path ?? ($attachment->file_path ?? ''))))) }}
-                                    </a>
-                                @endforeach
-                            </div>
-                        </div>
-                    @endif
-
-                    @if ($currentTicket !== null)
-                        <div class="mt-4 flex flex-wrap justify-end gap-2">
-                            <button type="button" dusk="reply-to-comment-{{ $comment->id }}"
-                                data-helpdesk-reply-toggle="{{ $replyFormId }}"
-                                class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
-                                <i class="fa-solid fa-reply mr-2" aria-hidden="true"></i>
-                                Respond
-                            </button>
-
-                            @if (auth()->user()?->isMpbaPlatformAdmin())
-                                <form method="POST"
-                                    action="{{ route('helpdesk.tickets.comments.destroy', [$currentTicket, $comment]) }}"
-                                    onsubmit="return confirm('Delete this response? This will remove it from the visible conversation but keep the replication identity/audit trail.');">
-                                    @csrf
-                                    @method('DELETE')
-                                    <button type="submit" dusk="delete-comment-{{ $comment->id }}"
-                                        class="inline-flex items-center justify-center rounded-lg bg-red-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-red-700 focus:outline-none focus:ring-2 focus:ring-red-400/70">
-                                        <i class="fa-solid fa-trash-can mr-2" aria-hidden="true"></i>
-                                        Delete
-                                    </button>
-                                </form>
-                            @endif
-                        </div>
-
-                        <form id="{{ $replyFormId }}" method="POST"
-                            action="{{ route('helpdesk.tickets.comments.store', $currentTicket) }}"
-                            enctype="multipart/form-data"
-                            class="mt-4 hidden rounded-xl border border-red-200 bg-red-50/60 p-4 dark:border-red-900 dark:bg-red-950/20"
-                            data-helpdesk-comment-form>
-                            @csrf
-                            <input type="hidden" name="parent_id" value="{{ $comment->id }}">
-                            <div class="mb-3">
-                                <label for="reply-subject-{{ $comment->id }}"
-                                    class="mb-2 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Subject</label>
-                                <input id="reply-subject-{{ $comment->id }}" name="subject"
-                                    value="{{ old('subject', 'RE: ' . $commentSubject) }}"
-                                    spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text"
-                                    class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
-                            </div>
-                            <label for="reply-body-{{ $comment->id }}"
-                                class="mb-2 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Response to
-                                response</label>
-                            <div class="mb-2 flex flex-wrap gap-2"
-                                data-helpdesk-html-toolbar="reply-body-{{ $comment->id }}">
-                                <button type="button" data-helpdesk-tag="strong"
-                                    class="rounded-lg border px-2 py-1 text-xs font-black">B</button>
-                                <button type="button" data-helpdesk-tag="em"
-                                    class="rounded-lg border px-2 py-1 text-xs italic">I</button>
-                                <button type="button" data-helpdesk-tag="ul"
-                                    class="rounded-lg border px-2 py-1 text-xs">List</button>
-                                <button type="button" data-helpdesk-wrap="<blockquote>"
-                                    data-helpdesk-wrap-end="</blockquote>"
-                                    class="rounded-lg border px-2 py-1 text-xs">Quote</button>
-                                <button type="button" data-helpdesk-wrap="<code>" data-helpdesk-wrap-end="</code>"
-                                    class="rounded-lg border px-2 py-1 text-xs">Code</button>
-                            </div>
-                            <textarea spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text" id="reply-body-{{ $comment->id }}" dusk="reply-body-{{ $comment->id }}" name="commentBody" rows="4"
-                                required
-                                class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                                placeholder="Write a threaded Lotus Notes-style response..."></textarea>
-
-                            <div class="mt-4 rounded-xl border border-zinc-200 bg-white p-3 shadow-sm dark:border-zinc-700 dark:bg-zinc-950">
-                                <p class="text-xs font-extrabold uppercase tracking-[0.16em] text-zinc-500 dark:text-zinc-400">Visibility</p>
-
-                                @can('update', $currentTicket)
-                                    @if ($canSeeInternalNotes)
-                                        <div class="mt-3 grid gap-3 sm:grid-cols-2">
-                                            <label class="flex cursor-pointer items-start gap-3 rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-emerald-950 shadow-sm transition hover:border-emerald-400 hover:bg-emerald-100/80 focus-within:border-emerald-500 focus-within:bg-emerald-100/80 focus-within:ring-2 focus-within:ring-emerald-400/30 active:bg-emerald-100/80 dark:border-emerald-900 dark:bg-emerald-950/60 dark:text-emerald-100 dark:hover:border-emerald-700 dark:hover:bg-emerald-900/50 dark:focus-within:bg-emerald-900/50">
-                                                <input type="radio" name="internal" value="0" checked class="mt-1 border-emerald-400 text-emerald-600 focus:ring-emerald-500">
-                                                <span>
-                                                    <span class="block text-sm font-extrabold">Public reply</span>
-                                                    <span class="mt-1 block text-xs font-semibold opacity-80">Visible to the requester and counts towards SLA.</span>
-                                                </span>
-                                            </label>
-
-                                            <label class="flex cursor-pointer items-start gap-3 rounded-xl border border-purple-300 bg-purple-50 p-3 text-purple-950 shadow-sm transition hover:border-purple-400 hover:bg-purple-100/80 focus-within:border-purple-500 focus-within:bg-purple-100/80 focus-within:ring-2 focus-within:ring-purple-400/30 active:bg-purple-100/80 dark:border-purple-900 dark:bg-purple-950/60 dark:text-purple-100 dark:hover:border-purple-700 dark:hover:bg-purple-900/50 dark:focus-within:bg-purple-900/50">
-                                                <input type="radio" name="internal" value="1" class="mt-1 border-purple-400 text-purple-600 focus:ring-purple-500">
-                                                <span>
-                                                    <span class="block text-sm font-extrabold">Internal note</span>
-                                                    <span class="mt-1 block text-xs font-semibold opacity-80">Support-only note. Does not count as public SLA response.</span>
-                                                </span>
-                                            </label>
-                                        </div>
-                                    @else
-                                        <input type="hidden" name="internal" value="0">
-                                        <div class="mt-3 rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-sm font-semibold text-emerald-950 dark:border-emerald-900 dark:bg-emerald-950/60 dark:text-emerald-100">
-                                            <i class="fa-solid fa-envelope-circle-check mr-2" aria-hidden="true"></i>
-                                            This threaded response will be public.
-                                        </div>
-                                    @endif
-                                @else
-                                    <input type="hidden" name="internal" value="0">
-                                @endcan
-                            </div>
-
-                            <details
-                                class="mt-4 overflow-hidden rounded-xl border border-zinc-200 bg-white/80 shadow-sm dark:border-zinc-800 dark:bg-zinc-950/50">
-                                <summary
-                                    class="group flex cursor-pointer list-none items-center justify-between gap-3 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-4 py-3 text-white [&::-webkit-details-marker]:hidden">
-                                    <span class="flex min-w-0 items-center gap-3">
-                                        <span
-                                            class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl border border-blue-400/30 bg-blue-500/15 text-blue-200">
-                                            <i class="fa-solid fa-paperclip text-xs" aria-hidden="true"></i>
-                                        </span>
-                                        <span class="min-w-0">
-                                            <span
-                                                class="block text-[10px] font-black uppercase tracking-[0.22em] text-blue-200">Attachments</span>
-                                            <span class="block truncate text-xs font-semibold text-zinc-300">Pin
-                                                response files.</span>
-                                        </span>
-                                    </span>
-                                    <span class="flex shrink-0 items-center gap-2">
-                                        <span
-                                            class="rounded-full border border-white/10 bg-white/10 px-2.5 py-1 text-[10px] font-black text-white"
-                                            data-helpdesk-file-count>0 files</span>
-                                        <i class="fa-solid fa-chevron-down text-[10px] text-blue-200 transition group-open:rotate-180"
-                                            aria-hidden="true"></i>
-                                    </span>
-                                </summary>
-                                <div class="p-4">
-                                    <div
-                                        class="flex min-h-[4.5rem] flex-col gap-3 rounded-xl border border-zinc-200 bg-zinc-50/80 p-4 dark:border-zinc-800 dark:bg-zinc-950/70 sm:flex-row sm:items-center sm:justify-between">
-                                        <span class="text-xs font-semibold text-zinc-500 dark:text-zinc-400"
-                                            data-helpdesk-file-label>No files attached</span>
-                                        <label data-helpdesk-file-button>
-                                            <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
-                                            <span>Attach files</span>
-                                            <input name="attachments[]" type="file" multiple accept="{{ $helpdeskAttachmentAccept }}" class="sr-only"
-                                                data-helpdesk-file-input>
-                                        </label>
-                                    </div>
-                                </div>
-                            </details>
-
-                            <div class="mt-4 flex justify-end gap-2">
-                                <button type="button" data-helpdesk-reply-toggle="{{ $replyFormId }}"
-                                    class="inline-flex items-center justify-center rounded-lg bg-slate-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-slate-700 focus:outline-none focus:ring-2 focus:ring-slate-400/70">Cancel</button>
-                                <button type="submit" dusk="post-reply-{{ $comment->id }}"
-                                    class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">Post
-                                    response</button>
-                            </div>
-                        </form>
-                    @endif
-
-                    @if ($commentReplies->isNotEmpty())
-                        <div class="mt-4 border-l-4 border-red-500 pl-4">
-                            @include('helpdesk::partials.comment-thread', [
-                                'comments' => $commentReplies,
-                                'level' => ((int) $level) + 1,
-                                'ticket' => $currentTicket,
-                                'canSeeInternalNotes' => $canSeeInternalNotes,
-                            ])
-                        </div>
-                    @endif
-                </div>
-            </details>
-        @endif
-    @endforeach
-</div>
diff --git a/Modules/Helpdesk/Resources/views/partials/page-header.blade.php b/Modules/Helpdesk/Resources/views/partials/page-header.blade.php
deleted file mode 100644
index b9a3163..0000000
--- a/Modules/Helpdesk/Resources/views/partials/page-header.blade.php
+++ /dev/null
@@ -1,27 +0,0 @@
-<div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-    <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
-        <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
-            <div>
-                <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">
-                    {{ $eyebrow ?? 'Helpdesk' }}
-                </p>
-
-                <h1 class="mt-2 text-3xl font-semibold tracking-tight">
-                    {{ $title ?? 'Helpdesk' }}
-                </h1>
-
-                @if (!empty($subtitle))
-                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">
-                        {{ $subtitle }}
-                    </p>
-                @endif
-            </div>
-
-            @isset($actions)
-                <div class="flex flex-wrap gap-2">
-                    {{ $actions }}
-                </div>
-            @endisset
-        </div>
-    </div>
-</div>
diff --git a/Modules/Helpdesk/Resources/views/partials/ticket-controls.blade.php b/Modules/Helpdesk/Resources/views/partials/ticket-controls.blade.php
deleted file mode 100644
index a7e1303..0000000
--- a/Modules/Helpdesk/Resources/views/partials/ticket-controls.blade.php
+++ /dev/null
@@ -1,275 +0,0 @@
-@can('update', $ticket)
-    <details
-        class="group rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900"
-        data-helpdesk-ticket-controls>
-        <summary
-            class="-mx-4 -mt-4 mb-4 flex cursor-pointer list-none items-center justify-between gap-3 rounded-t-xl bg-indigo-700 px-4 py-4 text-white marker:hidden">
-            <div class="flex min-w-0 items-center gap-3">
-                <span
-                    class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-indigo-950 text-white ring-1 ring-indigo-300/60 shadow-lg">
-                    <i class="fa-solid fa-sliders text-lg" aria-hidden="true"></i>
-                </span>
-
-                <div class="min-w-0">
-                    <h2 class="text-lg font-black uppercase tracking-wide">Ticket controls</h2>
-
-                    <p class="text-xs font-semibold text-indigo-100">
-                        Log time, assignment, status and priority
-                    </p>
-                </div>
-            </div>
-
-            <span
-                class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-white/15 text-white ring-1 ring-white/20">
-                <i class="fa-solid fa-chevron-right text-xs transition group-open:rotate-90" aria-hidden="true"></i>
-            </span>
-        </summary>
-
-        @if (session('ticket-action-updated'))
-            <div
-                class="mb-4 rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
-                {{ session('ticket-action-updated') }}
-            </div>
-        @endif
-
-        @include('helpdesk::partials.ticket-time-timer', [
-            'ticket' => $ticket,
-        ])
-
-        <form method="POST" action="{{ route('helpdesk.tickets.time-logs.store', $ticket) }}"
-              class="mb-4 space-y-2">
-            @csrf
-
-            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
-                   for="ticket_time_minutes">Log time</label>
-
-            <div class="grid grid-cols-[1fr_auto] gap-2">
-                <input id="ticket_time_minutes" name="minutes" type="number" min="1" max="1440"
-                       placeholder="Minutes"
-                       class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                       data-dusk="ticket-time-minutes">
-
-                <button type="submit" dusk="log-ticket-time" data-dusk="log-ticket-time"
-                        class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
-                    <i class="fa-solid fa-clock mr-2" aria-hidden="true"></i>
-                    <span>Log</span>
-                </button>
-            </div>
-
-            <textarea spellcheck="true" lang="en-GB" name="description" rows="2" placeholder="Optional work note"
-                      class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                      data-dusk="ticket-time-description"></textarea>
-
-            @error('minutes')
-            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-            @enderror
-
-            @error('description')
-            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-            @enderror
-        </form>
-
-        <form method="POST" action="{{ route('helpdesk.tickets.agent.update', $ticket) }}"
-              class="mb-4 space-y-2">
-            @csrf
-
-            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
-                   for="show_agent_id">Assigned agent</label>
-            <select id="show_agent_id" name="agent_id"
-                    class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                    data-dusk="ticket-show-agent">
-                <option value="" @selected($agent_id === null)>Unassigned</option>
-                @forelse ($agents as $agent)
-                    <option
-                        value="{{ $agent->id }}" @selected((int) $agent_id === (int) $agent->id)>{{ $agent->name }}
-                        ·
-                        {{ $agent->email }}</option>
-                @empty
-                    <option value="" disabled>No users available for assignment</option>
-                @endforelse
-            </select>
-
-            @error('agent_id')
-            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-            @enderror
-
-            <button type="submit" dusk="update-agent" data-dusk="update-agent"
-                    class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
-                <i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
-                <span>Assign agent</span>
-            </button>
-        </form>
-
-        <form method="POST" action="{{ route('helpdesk.tickets.status.update', $ticket) }}"
-              class="mb-4 space-y-2"
-              data-helpdesk-status-form>
-            @csrf
-
-            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
-                   for="show_status_id">Status</label>
-            <select id="show_status_id" name="status_id"
-                    class="hd-select block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                    data-dusk="ticket-show-status">
-                @foreach ($statuses as $status)
-                    <option
-                        value="{{ $status->id }}"
-                        data-is-closed="{{ $status->is_closed ? '1' : '0' }}"
-                        @selected((int) $status_id === (int) $status->id)>{{ $status->name }}
-                    </option>
-                @endforeach
-            </select>
-
-            @error('status_id')
-            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-            @enderror
-
-            @error('closure_comment')
-            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-            @enderror
-
-            <dialog data-helpdesk-close-ticket-dialog
-                    class="w-full max-w-lg rounded-2xl border border-zinc-200 bg-white p-0 shadow-2xl backdrop:bg-slate-950/70 dark:border-zinc-700 dark:bg-zinc-900">
-                <div class="bg-gradient-to-r from-red-800 via-red-700 to-slate-900 px-5 py-4 text-white">
-                    <div class="flex items-center gap-3">
-                        <span class="inline-flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-white/15 text-white ring-1 ring-white/20">
-                            <i class="fa-solid fa-lock" aria-hidden="true"></i>
-                        </span>
-                        <div class="min-w-0">
-                            <h3 class="text-base font-black tracking-tight">Close ticket</h3>
-                            <p class="text-xs font-semibold text-red-100">A closure comment is required for the audit trail.</p>
-                        </div>
-                    </div>
-                </div>
-
-                <div class="space-y-4 p-5">
-                    <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="closure_comment">
-                        Closure comment <span class="text-red-600">*</span>
-                    </label>
-
-                    <textarea id="closure_comment" spellcheck="true" lang="en-GB" name="closure_comment" rows="5" minlength="10" maxlength="5000"
-                              placeholder="Explain what was completed, verified, or agreed before closing this ticket."
-                              class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm font-semibold text-zinc-900 shadow-sm focus:border-red-500 focus:ring-red-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                              data-helpdesk-closure-comment>{{ old('closure_comment') }}</textarea>
-
-                    <label class="flex items-start gap-3 rounded-xl border border-emerald-200 bg-emerald-50 p-3 text-sm text-emerald-950 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100">
-                        <input type="hidden" name="closure_internal" value="0">
-                        <input type="checkbox" name="closure_internal" value="1"
-                               class="mt-1 rounded border-emerald-400 text-purple-600 focus:ring-purple-500">
-                        <span>
-                            <span class="block font-extrabold">Internal closure note</span>
-                            <span class="mt-1 block text-xs font-semibold opacity-80">Leave unticked to save the closure as a public customer-visible response.</span>
-                        </span>
-                    </label>
-
-                    <div class="flex flex-col-reverse gap-2 sm:flex-row sm:justify-end">
-                        <button type="button" data-helpdesk-close-dialog-cancel
-                                class="inline-flex items-center justify-center rounded-lg border border-zinc-300 bg-white px-4 py-2 text-xs font-black text-zinc-700 shadow-sm hover:bg-zinc-50 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100 dark:hover:bg-zinc-800">
-                            Cancel
-                        </button>
-                        <button type="submit" data-helpdesk-confirm-close
-                                class="inline-flex items-center justify-center rounded-lg bg-red-600 px-4 py-2 text-xs font-black text-white shadow-sm hover:bg-red-700 focus:outline-none focus:ring-2 focus:ring-red-400/70">
-                            <i class="fa-solid fa-lock mr-2" aria-hidden="true"></i>
-                            Close ticket
-                        </button>
-                    </div>
-                </div>
-            </dialog>
-
-            <button type="submit" dusk="update-status"
-                    class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
-                <i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
-                <span>Update status</span>
-            </button>
-        </form>
-
-        <form method="POST" action="{{ route('helpdesk.tickets.priority.update', $ticket) }}"
-              class="space-y-2">
-            @csrf
-
-            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
-                   for="show_priority_id">Priority</label>
-            <select id="show_priority_id" name="priority_id"
-                    class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                    data-dusk="ticket-show-priority">
-                @foreach ($priorities as $priority)
-                    <option
-                        value="{{ $priority->id }}" @selected((int) $priority_id === (int) $priority->id)>{{ $priority->name }}
-                    </option>
-                @endforeach
-            </select>
-
-            @error('priority_id')
-            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-            @enderror
-
-            <button type="submit" dusk="update-priority"
-                    class="inline-flex items-center justify-center rounded-lg bg-amber-500 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70">
-                <i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
-                <span>Update priority</span>
-            </button>
-        </form>
-    </details>
-
-    <script>
-        (() => {
-            const initialiseCloseTicketDialogs = () => {
-                document.querySelectorAll('[data-helpdesk-status-form]').forEach((form) => {
-                    if (form.dataset.helpdeskCloseDialogInitialised === '1') {
-                        return;
-                    }
-
-                    form.dataset.helpdeskCloseDialogInitialised = '1';
-
-                    const statusSelect = form.querySelector('[data-dusk="ticket-show-status"]');
-                    const dialog = form.querySelector('[data-helpdesk-close-ticket-dialog]');
-                    const comment = form.querySelector('[data-helpdesk-closure-comment]');
-                    const cancel = form.querySelector('[data-helpdesk-close-dialog-cancel]');
-                    const originalStatus = statusSelect?.value || '';
-
-                    if (!statusSelect || !dialog || !comment) {
-                        return;
-                    }
-
-                    const selectedStatusIsClosed = () => {
-                        const selectedOption = statusSelect.options[statusSelect.selectedIndex];
-
-                        return selectedOption?.dataset?.isClosed === '1';
-                    };
-
-                    const openDialog = () => {
-                        if (!dialog.open) {
-                            dialog.showModal();
-                        }
-
-                        window.setTimeout(() => comment.focus(), 50);
-                    };
-
-                    statusSelect.addEventListener('change', () => {
-                        if (selectedStatusIsClosed()) {
-                            openDialog();
-                        }
-                    });
-
-                    form.addEventListener('submit', (event) => {
-                        if (!selectedStatusIsClosed() || comment.value.trim().length >= 10) {
-                            return;
-                        }
-
-                        event.preventDefault();
-                        openDialog();
-                    });
-
-                    cancel?.addEventListener('click', () => {
-                        dialog.close();
-                        statusSelect.value = originalStatus;
-                        statusSelect.dispatchEvent(new Event('change', { bubbles: true }));
-                    });
-                });
-            };
-
-            document.addEventListener('DOMContentLoaded', initialiseCloseTicketDialogs);
-            document.addEventListener('livewire:navigated', initialiseCloseTicketDialogs);
-            initialiseCloseTicketDialogs();
-        })();
-    </script>
-@endcan
diff --git a/Modules/Helpdesk/Resources/views/partials/ticket-time-log-history-query.blade.php b/Modules/Helpdesk/Resources/views/partials/ticket-time-log-history-query.blade.php
deleted file mode 100644
index b7ef16a..0000000
--- a/Modules/Helpdesk/Resources/views/partials/ticket-time-log-history-query.blade.php
+++ /dev/null
@@ -1,16 +0,0 @@
-@php
-    $ticketTimeLogs = \Modules\Helpdesk\Models\TicketTimeLog::query()
-        ->with('user')
-        ->where('ticket_id', $ticket->getKey())
-        ->whereNotNull('ended_at')
-        ->latest('logged_at')
-        ->get();
-
-    $ticketLoggedSeconds = (int) $ticketTimeLogs->sum(function ($timeLog) {
-        return (int) ($timeLog->seconds ?? ((int) $timeLog->minutes * 60));
-    });
-
-    $ticketLoggedHours = intdiv($ticketLoggedSeconds, 3600);
-    $ticketLoggedMinutes = intdiv($ticketLoggedSeconds % 3600, 60);
-    $ticketLoggedRemainingSeconds = $ticketLoggedSeconds % 60;
-@endphp
diff --git a/Modules/Helpdesk/Resources/views/partials/ticket-time-timer.blade.php b/Modules/Helpdesk/Resources/views/partials/ticket-time-timer.blade.php
deleted file mode 100644
index 715c094..0000000
--- a/Modules/Helpdesk/Resources/views/partials/ticket-time-timer.blade.php
+++ /dev/null
@@ -1,3 +0,0 @@
-@can('update', $ticket)
-    @livewire('helpdesk.ticket-timer', ['ticket' => $ticket], key('helpdesk-ticket-timer-'.$ticket->getKey()))
-@endcan
diff --git a/Modules/Helpdesk/Resources/views/partials/time-log-form.blade.php b/Modules/Helpdesk/Resources/views/partials/time-log-form.blade.php
deleted file mode 100644
index 71c850a..0000000
--- a/Modules/Helpdesk/Resources/views/partials/time-log-form.blade.php
+++ /dev/null
@@ -1,32 +0,0 @@
-<form method="POST" action="{{ route('helpdesk.tickets.time-logs.store', $ticket) }}" class="mb-4 space-y-2">
-    @csrf
-
-    <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="time_minutes">
-        Log time
-    </label>
-
-    <div class="grid grid-cols-[1fr_auto] gap-2">
-        <input id="time_minutes" name="minutes" type="number" min="1" max="1440" value="{{ old('minutes') }}"
-            placeholder="Minutes"
-            class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-            data-dusk="ticket-time-minutes">
-
-        <button type="submit" dusk="log-ticket-time" data-dusk="log-ticket-time"
-            class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
-            <i class="fa-solid fa-clock mr-2" aria-hidden="true"></i>
-            <span>Log</span>
-        </button>
-    </div>
-
-    <textarea spellcheck="true" lang="en-GB" name="description" rows="2" placeholder="Optional work note"
-        class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-        data-dusk="ticket-time-description">{{ old('description') }}</textarea>
-
-    @error('minutes')
-        <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-    @enderror
-
-    @error('description')
-        <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-    @enderror
-</form>
diff --git a/Modules/Helpdesk/Routes/.gitkeep b/Modules/Helpdesk/Routes/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Routes/api.php b/Modules/Helpdesk/Routes/api.php
deleted file mode 100644
index dfe7212..0000000
--- a/Modules/Helpdesk/Routes/api.php
+++ /dev/null
@@ -1,18 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Support\Facades\Route;
-use Modules\Helpdesk\Http\Controllers\GitWebhookController;
-
-Route::get('/status', static fn (): array => [
-    'module' => 'helpdesk',
-    'status' => 'ok',
-])->name('status');
-
-Route::post('/git/webhook/{repository}', GitWebhookController::class)
-    ->whereNumber('repository')
-    ->name('git.webhook');
-
-Route::post('/git/gitea/webhook', [GitWebhookController::class, 'gitea'])
-    ->name('git.gitea.webhook');
diff --git a/Modules/Helpdesk/Routes/web.php b/Modules/Helpdesk/Routes/web.php
deleted file mode 100644
index 353f833..0000000
--- a/Modules/Helpdesk/Routes/web.php
+++ /dev/null
@@ -1,52 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-use Illuminate\Support\Facades\Route;
-use Modules\Helpdesk\Http\Controllers\AttachmentDownloadController;
-use Modules\Helpdesk\Http\Controllers\HelpdeskController;
-use Modules\Helpdesk\Http\Controllers\TicketAttachmentStoreController;
-use Modules\Helpdesk\Http\Controllers\TicketBoardController;
-use Modules\Helpdesk\Http\Controllers\TicketCommentDeleteController;
-use Modules\Helpdesk\Http\Controllers\TicketCommentStoreController;
-use Modules\Helpdesk\Http\Controllers\TicketControlsController;
-use Modules\Helpdesk\Http\Controllers\TicketStoreController;
-use Modules\Helpdesk\Http\Controllers\TicketTimeLogController;
-use Modules\Helpdesk\Http\Controllers\WorkflowOpenController;
-use Modules\Helpdesk\Livewire\KanbanBoard;
-use Modules\Helpdesk\Livewire\SettingsManager;
-use Modules\Helpdesk\Livewire\TicketCreate;
-use Modules\Helpdesk\Livewire\TicketEdit;
-use Modules\Helpdesk\Livewire\TicketIndex;
-use Modules\Helpdesk\Livewire\TicketShow;
-
-Route::get('/workflow/open/{token}', WorkflowOpenController::class)->name('workflow.open');
-
-Route::get('/', HelpdeskController::class)->name('index');
-
-Route::get('/settings', SettingsManager::class)->name('settings');
-Route::get('/kanban', KanbanBoard::class)->name('kanban');
-
-Route::get('/tickets', TicketIndex::class)->name('tickets.index');
-Route::post('/tickets', TicketStoreController::class)->name('tickets.store');
-Route::get('/tickets/create', TicketCreate::class)->name('tickets.create');
-Route::get('/tickets/{ticket}/edit', TicketEdit::class)->name('tickets.edit');
-Route::post('/tickets/{ticket}/agent', [TicketControlsController::class, 'updateAgent'])->name('tickets.agent.update');
-Route::post('/tickets/{ticket}/status', [TicketControlsController::class, 'updateStatus'])->name('tickets.status.update');
-Route::post('/tickets/{ticket}/priority', [TicketControlsController::class, 'updatePriority'])->name('tickets.priority.update');
-Route::post('/tickets/{ticket}/board', TicketBoardController::class)->name('tickets.board.update');
-Route::post('/tickets/{ticket}/comments', TicketCommentStoreController::class)->name('tickets.comments.store');
-Route::post('/tickets/{ticket}/attachments', TicketAttachmentStoreController::class)->name('tickets.attachments.store');
-Route::delete('/tickets/{ticket}/comments/{comment}', TicketCommentDeleteController::class)->name('tickets.comments.destroy');
-Route::get('/tickets/{ticket}', TicketShow::class)->name('tickets.show');
-Route::get('/attachments/{attachment}/download', AttachmentDownloadController::class)
-    ->whereNumber('attachment')
-    ->name('attachments.download');
-Route::get('/attachments/{attachment}/preview', [AttachmentDownloadController::class, 'preview'])
-    ->whereNumber('attachment')
-    ->name('attachments.preview');
-Route::delete('/attachments/{attachment}', [AttachmentDownloadController::class, 'destroy'])
-    ->whereNumber('attachment')
-    ->name('attachments.destroy');
-Route::post('/tickets/{ticket}/time-logs', [TicketTimeLogController::class, 'store'])
-    ->name('tickets.time-logs.store');
diff --git a/Modules/Helpdesk/Services/AgentAssignmentService.php b/Modules/Helpdesk/Services/AgentAssignmentService.php
deleted file mode 100644
index c52984a..0000000
--- a/Modules/Helpdesk/Services/AgentAssignmentService.php
+++ /dev/null
@@ -1,46 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Services;
-
-use App\Models\User;
-use Illuminate\Database\Eloquent\Builder;
-use Modules\Helpdesk\Models\Category;
-use Modules\Helpdesk\Models\Ticket;
-
-final class AgentAssignmentService
-{
-    /**
-     * Select the least-loaded available agent for a category.
-     */
-    public function selectAgentId(?int $categoryId): ?int
-    {
-        $query = User::query()
-            ->select('users.*')
-            ->where(static function (Builder $query): void {
-                $query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
-            })
-            ->selectSub(
-                Ticket::query()
-                    ->selectRaw('count(*)')
-                    ->whereColumn('helpdesk_tickets.agent_id', 'users.id')
-                    ->whereNull('helpdesk_tickets.completed_at'),
-                'open_helpdesk_tickets_count',
-            );
-
-        if ($categoryId !== null) {
-            $category = Category::query()->with('agents:id')->find($categoryId);
-            $agentIds = $category?->agents->pluck('id')->all() ?? [];
-
-            if ($agentIds !== []) {
-                $query->whereIn('id', $agentIds);
-            }
-        }
-
-        /** @var User|null $agent */
-        $agent = $query->orderBy('open_helpdesk_tickets_count')->orderBy('id')->first();
-
-        return $agent?->id;
-    }
-}
diff --git a/Modules/Helpdesk/Services/AttachmentService.php b/Modules/Helpdesk/Services/AttachmentService.php
deleted file mode 100644
index 4803d05..0000000
--- a/Modules/Helpdesk/Services/AttachmentService.php
+++ /dev/null
@@ -1,188 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Services;
-
-use Illuminate\Http\UploadedFile;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Facades\Storage;
-use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
-use Modules\Helpdesk\Models\Attachment;
-use Modules\Helpdesk\Models\Comment;
-use Modules\Helpdesk\Models\Ticket;
-
-final class AttachmentService
-{
-    /**
-     * Store multiple Helpdesk attachments against a ticket or comment.
-     *
-     * Livewire create/comment forms pass TemporaryUploadedFile instances, while
-     * controller endpoints pass Symfony/Laravel UploadedFile instances. Both
-     * are supported here so uploads are never silently skipped on ticket create.
-     *
-     * @param array<int|string, mixed> $files
-     */
-    public function storeMany(Ticket $ticket, array $files, int $userId, ?Comment $comment = null): void
-    {
-        foreach ($files as $file) {
-            if (! $this->isSupportedUpload($file)) {
-                continue;
-            }
-
-            $disk = (string) config('helpdesk.disk', 'public');
-            $originalName = $this->originalName($file);
-            $mimeType = $this->mimeType($file);
-            $size = $this->size($file);
-            $path = $file->store('tickets/' . $ticket->id, $disk);
-
-            if (! is_string($path) || $path === '') {
-                continue;
-            }
-
-            if ($size === 0) {
-                $size = (int) Storage::disk($disk)->size($path);
-            }
-
-            Attachment::query()->create($this->attachmentAttributes(
-                ticket: $ticket,
-                comment: $comment,
-                userId: $userId,
-                disk: $disk,
-                path: $path,
-                originalName: $originalName,
-                mimeType: $mimeType,
-                size: $size,
-            ));
-        }
-    }
-
-    /**
-     * Delete a stored attachment and its backing file.
-     */
-    public function delete(Attachment $attachment): void
-    {
-        Storage::disk($attachment->disk)->delete($attachment->path);
-        $attachment->delete();
-    }
-
-
-    /**
-     * Build attachment attributes while remaining compatible with older databases.
-     *
-     * @return array<string, mixed>
-     */
-    private function attachmentAttributes(Ticket $ticket, ?Comment $comment, int $userId, string $disk, string $path, string $originalName, string $mimeType, int $size): array
-    {
-        $attributes = [
-            'ticket_id' => $ticket->id,
-            'comment_id' => $comment?->id,
-            'user_id' => $userId,
-            'disk' => $disk,
-            'path' => $path,
-            'original_name' => $originalName,
-            'mime_type' => $mimeType,
-            'size' => $size,
-        ];
-
-        if (Schema::hasColumn('helpdesk_attachments', 'extension')) {
-            $attributes['extension'] = strtolower((string) pathinfo($originalName, PATHINFO_EXTENSION));
-        }
-
-        if (Schema::hasColumn('helpdesk_attachments', 'category')) {
-            $attributes['category'] = $this->categoryFor($originalName, $mimeType);
-        }
-
-        if (Schema::hasColumn('helpdesk_attachments', 'checksum_sha256') && Storage::disk($disk)->exists($path)) {
-            $stream = Storage::disk($disk)->readStream($path);
-
-            if (is_resource($stream)) {
-                $context = hash_init('sha256');
-                hash_update_stream($context, $stream);
-                $attributes['checksum_sha256'] = hash_final($context);
-                fclose($stream);
-            }
-        }
-
-        return $attributes;
-    }
-
-    /**
-     * Categorise uploaded files for icons, previews and safe code viewing.
-     */
-    private function categoryFor(string $originalName, string $mimeType): string
-    {
-        $extension = strtolower((string) pathinfo($originalName, PATHINFO_EXTENSION));
-
-        if (str_starts_with($mimeType, 'image/') || in_array($extension, ['png', 'jpg', 'jpeg', 'webp', 'gif'], true)) {
-            return 'image';
-        }
-
-        if ($extension === 'pdf' || $mimeType === 'application/pdf') {
-            return 'pdf';
-        }
-
-        if (in_array($extension, ['zip', 'tar', 'gz', '7z', 'rar'], true)) {
-            return 'archive';
-        }
-
-        if (in_array($extension, config('helpdesk.allowed_source_extensions', []), true)) {
-            return 'source';
-        }
-
-        return 'file';
-    }
-
-
-
-    /**
-     * Soft-delete a stored attachment while retaining audit metadata.
-     */
-    public function softDelete(Attachment $attachment, int $userId): void
-    {
-        DB::table('helpdesk_attachments')
-            ->where('id', $attachment->id)
-            ->update(array_filter([
-                'deleted_at' => now(),
-                'deleted_by' => Schema::hasColumn('helpdesk_attachments', 'deleted_by') ? $userId : null,
-            ], static fn (mixed $value): bool => $value !== null));
-    }
-
-
-    /**
-     * Determine whether the value is a storeable uploaded file.
-     */
-    private function isSupportedUpload(mixed $file): bool
-    {
-        if ($file instanceof TemporaryUploadedFile) {
-            return true;
-        }
-
-        return $file instanceof UploadedFile && $file->isValid();
-    }
-
-    /**
-     * Return the uploaded file's original client filename.
-     */
-    private function originalName(mixed $file): string
-    {
-        return (string) $file->getClientOriginalName();
-    }
-
-    /**
-     * Return the uploaded file's reported mime type.
-     */
-    private function mimeType(mixed $file): string
-    {
-        return (string) ($file->getClientMimeType() ?: $file->getMimeType() ?: 'application/octet-stream');
-    }
-
-    /**
-     * Return the uploaded file's byte size.
-     */
-    private function size(mixed $file): int
-    {
-        return (int) ($file->getSize() ?: 0);
-    }
-}
diff --git a/Modules/Helpdesk/Services/AutomationRuleService.php b/Modules/Helpdesk/Services/AutomationRuleService.php
deleted file mode 100644
index f0fde45..0000000
--- a/Modules/Helpdesk/Services/AutomationRuleService.php
+++ /dev/null
@@ -1,66 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Services;
-
-use Illuminate\Support\Str;
-use Modules\Helpdesk\Models\AutomationRule;
-use Modules\Helpdesk\Models\Ticket;
-
-final class AutomationRuleService
-{
-    /** @param array<string, mixed> $context */
-    public function apply(Ticket $ticket, array $context = []): Ticket
-    {
-        $sender = (string) ($context['sender'] ?? $ticket->owner?->email ?? '');
-        $mailbox = (string) ($context['mailbox'] ?? '');
-
-        AutomationRule::query()
-            ->where('is_active', true)
-            ->where(static function ($query) use ($ticket): void {
-                $query->whereNull('company_id')->orWhere('company_id', $ticket->company_id);
-            })
-            ->orderBy('sort_order')
-            ->orderBy('id')
-            ->get()
-            ->each(function (AutomationRule $rule) use ($ticket, $sender, $mailbox): void {
-                if (! $this->matches($rule, $ticket, $sender, $mailbox)) {
-                    return;
-                }
-
-                $updates = array_filter([
-                    'priority_id' => $rule->set_priority_id,
-                    'category_id' => $rule->set_category_id,
-                    'team_id' => $rule->set_team_id,
-                    'project_id' => $rule->set_project_id,
-                    'status_id' => $rule->set_status_id,
-                    'agent_id' => $rule->set_agent_id,
-                ], static fn ($value): bool => $value !== null);
-
-                if ($updates !== []) {
-                    $ticket->forceFill($updates + ['last_activity_at' => now()])->save();
-                }
-            });
-
-        return $ticket->fresh() ?? $ticket;
-    }
-
-    private function matches(AutomationRule $rule, Ticket $ticket, string $sender, string $mailbox): bool
-    {
-        if ($rule->match_sender && ! Str::contains(Str::lower($sender), Str::lower($rule->match_sender))) {
-            return false;
-        }
-        if ($rule->match_subject && ! Str::contains(Str::lower($ticket->subject), Str::lower($rule->match_subject))) {
-            return false;
-        }
-        if ($rule->match_mailbox && ! Str::contains(Str::lower($mailbox), Str::lower($rule->match_mailbox))) {
-            return false;
-        }
-        if ($rule->match_category_id && (int) $ticket->category_id !== (int) $rule->match_category_id) {
-            return false;
-        }
-
-        return true;
-    }
-}
diff --git a/Modules/Helpdesk/Services/CannedResponseRenderer.php b/Modules/Helpdesk/Services/CannedResponseRenderer.php
deleted file mode 100644
index 1236f25..0000000
--- a/Modules/Helpdesk/Services/CannedResponseRenderer.php
+++ /dev/null
@@ -1,69 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Services;
-
-use App\Models\User;
-use Modules\Helpdesk\Models\Ticket;
-
-final class CannedResponseRenderer
-{
-    public function render(string $template, Ticket $ticket, ?User $actor = null): string
-    {
-        $this->hydrateTicketUsers($ticket);
-        $ticket->loadMissing(['status', 'priority', 'category', 'project', 'team']);
-        $actor?->loadMissing('company');
-
-        return strtr($template, [
-            '{{ ticket.reference }}' => $ticket->reference,
-            '{{ ticket.subject }}' => $ticket->subject,
-            '{{ ticket.status }}' => (string) ($ticket->status?->name ?? ''),
-            '{{ ticket.priority }}' => (string) ($ticket->priority?->name ?? ''),
-            '{{ ticket.category }}' => (string) ($ticket->category?->name ?? ''),
-            '{{ ticket.project }}' => (string) ($ticket->project?->title ?? ''),
-            '{{ ticket.team }}' => (string) ($ticket->team?->name ?? ''),
-            '{{ requester.name }}' => (string) ($ticket->owner?->name ?? ''),
-            '{{ agent.name }}' => (string) ($ticket->agent?->name ?? ''),
-            '{{ actor.name }}' => (string) ($actor?->name ?? ''),
-            '{{ ticket.url }}' => route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()]),
-        ]);
-    }
-
-    /**
-     * Load requester/agent with one query if the caller has not already attached them.
-     */
-    private function hydrateTicketUsers(Ticket $ticket): void
-    {
-        if ($ticket->relationLoaded('owner') && $ticket->relationLoaded('agent')) {
-            return;
-        }
-
-        $userIds = collect([$ticket->user_id, $ticket->agent_id])
-            ->filter()
-            ->map(static fn (mixed $id): int => (int) $id)
-            ->unique()
-            ->values();
-
-        if ($userIds->isEmpty()) {
-            $ticket->setRelation('user', null);
-            $ticket->setRelation('owner', null);
-            $ticket->setRelation('agent', null);
-
-            return;
-        }
-
-        $users = User::query()
-            ->with('company')
-            ->whereIn('id', $userIds)
-            ->get()
-            ->keyBy('id');
-
-        $owner = $users->get((int) $ticket->user_id);
-        $agent = $ticket->agent_id === null ? null : $users->get((int) $ticket->agent_id);
-
-        $ticket->setRelation('user', $owner);
-        $ticket->setRelation('owner', $owner);
-        $ticket->setRelation('agent', $agent);
-    }
-}
diff --git a/Modules/Helpdesk/Services/ChecklistService.php b/Modules/Helpdesk/Services/ChecklistService.php
deleted file mode 100644
index 00d9d89..0000000
--- a/Modules/Helpdesk/Services/ChecklistService.php
+++ /dev/null
@@ -1,53 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Services;
-
-use App\Models\User;
-use Modules\Helpdesk\Models\ChecklistItem;
-use Modules\Helpdesk\Models\ChecklistTemplate;
-use Modules\Helpdesk\Models\Ticket;
-
-final class ChecklistService
-{
-    public function applyTemplates(Ticket $ticket): void
-    {
-        ChecklistTemplate::query()
-            ->where('is_active', true)
-            ->where(static function ($query) use ($ticket): void {
-                $query->whereNull('company_id')->orWhere('company_id', $ticket->company_id);
-            })
-            ->where(static function ($query) use ($ticket): void {
-                $query->whereNull('category_id')->orWhere('category_id', $ticket->category_id);
-            })
-            ->where(static function ($query) use ($ticket): void {
-                $query->whereNull('project_id')->orWhere('project_id', $ticket->project_id);
-            })
-            ->get()
-            ->each(function (ChecklistTemplate $template) use ($ticket): void {
-                foreach (array_values($template->items ?? []) as $index => $item) {
-                    ChecklistItem::query()->firstOrCreate([
-                        'ticket_id' => $ticket->id,
-                        'template_id' => $template->id,
-                        'title' => is_array($item) ? (string) ($item['title'] ?? '') : (string) $item,
-                    ], [
-                        'description' => is_array($item) ? ($item['description'] ?? null) : null,
-                        'sort_order' => ($index + 1) * 10,
-                    ]);
-                }
-            });
-    }
-
-    public function toggle(ChecklistItem $item, User $user): ChecklistItem
-    {
-        $completed = ! $item->is_completed;
-        $item->forceFill([
-            'is_completed' => $completed,
-            'completed_by' => $completed ? $user->id : null,
-            'completed_at' => $completed ? now() : null,
-        ])->save();
-
-        return $item->fresh() ?? $item;
-    }
-}
diff --git a/Modules/Helpdesk/Services/GitWebhookIngestionService.php b/Modules/Helpdesk/Services/GitWebhookIngestionService.php
deleted file mode 100644
index 82c0972..0000000
--- a/Modules/Helpdesk/Services/GitWebhookIngestionService.php
+++ /dev/null
@@ -1,305 +0,0 @@
-<?php
-
-/**
- * GitWebhookIngestionService.php
- *
- * Normalises Git provider webhooks and links commits to Helpdesk tickets.
- */
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Services;
-
-use Carbon\CarbonImmutable;
-use Illuminate\Database\Eloquent\Builder;
-use Illuminate\Support\Arr;
-use Illuminate\Support\Str;
-use Illuminate\Support\Facades\Log;
-use Modules\Helpdesk\Models\GitCommit;
-use Modules\Helpdesk\Models\GitRepository;
-use Modules\Helpdesk\Models\GitWebhookLog;
-use Modules\Helpdesk\Models\Ticket;
-use Throwable;
-
-final class GitWebhookIngestionService
-{
-    /**
-     * Matches the generated Helpdesk reference format, for example HD-2026-00042.
-     */
-    private const TICKET_REFERENCE_PATTERN = '/\bHD[-\s_]?(\d{4})[-\s_]?(\d{1,8})\b/i';
-
-    /**
-     * Persist supported Git provider commits and link them to matching Helpdesk ticket references.
-     *
-     * @param array<string, mixed> $payload
-     *
-     * @return array{status: string, message: string, commit_count: int, linked_count: int, ignored_count: int}
-     */
-    public function ingest(GitRepository $repository, array $payload, string $provider, ?string $deliveryId, ?string $event): array
-    {
-        if (! $this->isPushEvent($provider, $event)) {
-            $result = [
-                'status' => 'ignored',
-                'message' => sprintf('Ignored unsupported %s event.', $event ?: 'unknown'),
-                'commit_count' => 0,
-                'linked_count' => 0,
-                'ignored_count' => 1,
-            ];
-
-            $this->logWebhook($repository, $provider, $deliveryId, $event, $result, $payload);
-
-            return $result;
-        }
-
-        $branch = $this->branchFromPayload($payload);
-        $commits = $this->commitsFromPayload($payload);
-        $commitCount = 0;
-        $linkedCount = 0;
-        $ignoredCount = 0;
-
-        foreach ($commits as $commit) {
-            $hash = $this->commitHash($commit);
-
-            if ($hash === null) {
-                $ignoredCount++;
-
-                continue;
-            }
-
-            $message = $this->stringOrNull($commit['message'] ?? $commit['title'] ?? $commit['summary'] ?? null) ?? '';
-            $url = $this->commitUrl($commit);
-            $author = is_array($commit['author'] ?? null) ? $commit['author'] : [];
-            $committer = is_array($commit['committer'] ?? null) ? $commit['committer'] : [];
-            $authorName = $this->stringOrNull($author['name'] ?? $author['username'] ?? $committer['name'] ?? null);
-            $authorEmail = $this->stringOrNull($author['email'] ?? $author['raw'] ?? $committer['email'] ?? null);
-            $committedAt = $this->parseTimestamp(
-                $commit['timestamp']
-                    ?? $commit['committed_at']
-                    ?? $commit['date']
-                    ?? Arr::get($commit, 'author.date')
-                    ?? null,
-            );
-            $ticket = $this->ticketForCommit($repository, $message, $branch, $url);
-
-            GitCommit::query()->updateOrCreate(
-                [
-                    'repository_id' => $repository->getKey(),
-                    'hash' => $hash,
-                ],
-                [
-                    'ticket_id' => $ticket?->getKey(),
-                    'short_hash' => substr($hash, 0, 12),
-                    'branch' => $branch,
-                    'author_name' => $authorName,
-                    'author_email' => $authorEmail,
-                    'message' => $message,
-                    'url' => $url,
-                    'committed_at' => $committedAt,
-                ],
-            );
-
-            $commitCount++;
-
-            if ($ticket !== null) {
-                $linkedCount++;
-            }
-        }
-
-        $result = [
-            'status' => 'accepted',
-            'message' => sprintf('Processed %d commit(s), linked %d to tickets.', $commitCount, $linkedCount),
-            'commit_count' => $commitCount,
-            'linked_count' => $linkedCount,
-            'ignored_count' => $ignoredCount,
-        ];
-
-        $this->logWebhook($repository, $provider, $deliveryId, $event, $result, $payload);
-
-        return $result;
-    }
-
-    /**
-     * Record a provider webhook acceptance, rejection or ignore decision for auditability.
-     *
-     * @param array{status: string, message: string, commit_count?: int, linked_count?: int, ignored_count?: int} $result
-     * @param array<string, mixed>|null                                                                           $payload
-     */
-    public function logWebhook(GitRepository $repository, string $provider, ?string $deliveryId, ?string $event, array $result, ?array $payload = null): void
-    {
-        try {
-            GitWebhookLog::query()->create([
-                'repository_id' => $repository->getKey(),
-                'provider' => $provider,
-                'delivery_id' => $deliveryId,
-                'event' => $event,
-                'status' => $result['status'],
-                'message' => $result['message'],
-                'commit_count' => (int) ($result['commit_count'] ?? 0),
-                'linked_count' => (int) ($result['linked_count'] ?? 0),
-                'ignored_count' => (int) ($result['ignored_count'] ?? 0),
-                'payload' => $payload,
-                'received_at' => now(),
-            ]);
-        } catch (Throwable $exception) {
-            Log::warning('Helpdesk Git webhook audit log could not be written.', [
-                'repository_id' => $repository->getKey(),
-                'provider' => $provider,
-                'event' => $event,
-                'status' => $result['status'],
-                'error' => $exception->getMessage(),
-            ]);
-        }
-    }
-
-    /**
-     * Extract and normalise the first Helpdesk ticket reference from arbitrary Git text.
-     */
-    public function extractTicketReference(string $value): ?string
-    {
-        if (! preg_match(self::TICKET_REFERENCE_PATTERN, $value, $matches)) {
-            return null;
-        }
-
-        return sprintf('HD-%s-%05d', $matches[1], (int) $matches[2]);
-    }
-
-    /**
-     * Determine whether the provider event should be processed as a push payload.
-     */
-    private function isPushEvent(string $provider, ?string $event): bool
-    {
-        $normalisedProvider = Str::lower(trim($provider));
-        $normalisedEvent = Str::of((string) $event)->lower()->replace(['_', '-'], ' ')->squish()->value();
-
-        return match ($normalisedProvider) {
-            'github' => in_array($normalisedEvent, ['push', ''], true),
-            'gitlab' => in_array($normalisedEvent, ['push hook', 'push', ''], true),
-            'gitea' => in_array($normalisedEvent, ['push', 'push hook', ''], true),
-            'bitbucket' => in_array($normalisedEvent, ['repo push', 'push', ''], true),
-            default => in_array($normalisedEvent, ['push', 'repo push', 'push hook', ''], true),
-        };
-    }
-
-    /**
-     * Read the branch name from common Git provider payload shapes.
-     *
-     * @param array<string, mixed> $payload
-     */
-    private function branchFromPayload(array $payload): ?string
-    {
-        $ref = $this->stringOrNull(
-            $payload['ref']
-                ?? Arr::get($payload, 'push.changes.0.new.name')
-                ?? Arr::get($payload, 'object_attributes.ref')
-                ?? null,
-        );
-
-        if ($ref === null) {
-            return null;
-        }
-
-        return Str::of($ref)
-            ->replaceStart('refs/heads/', '')
-            ->replaceStart('refs/tags/', '')
-            ->trim()
-            ->value();
-    }
-
-    /**
-     * @param array<string, mixed> $payload
-     *
-     * @return array<int, array<string, mixed>>
-     */
-    private function commitsFromPayload(array $payload): array
-    {
-        $commits = $payload['commits'] ?? null;
-
-        if (is_array($commits) && $commits !== []) {
-            return array_values(array_filter($commits, static fn (mixed $commit): bool => is_array($commit)));
-        }
-
-        $headCommit = $payload['head_commit'] ?? null;
-
-        if (is_array($headCommit)) {
-            return [$headCommit];
-        }
-
-        $bitbucketCommits = Arr::get($payload, 'push.changes.0.commits', []);
-
-        if (is_array($bitbucketCommits)) {
-            return array_values(array_filter($bitbucketCommits, static fn (mixed $commit): bool => is_array($commit)));
-        }
-
-        return [];
-    }
-
-    /**
-     * @param array<string, mixed> $commit
-     */
-    private function commitHash(array $commit): ?string
-    {
-        return $this->stringOrNull($commit['id'] ?? $commit['sha'] ?? $commit['hash'] ?? null);
-    }
-
-    /**
-     * @param array<string, mixed> $commit
-     */
-    private function commitUrl(array $commit): ?string
-    {
-        return $this->stringOrNull(
-            $commit['url']
-                ?? $commit['web_url']
-                ?? Arr::get($commit, 'links.html.href')
-                ?? null,
-        );
-    }
-
-    private function ticketForCommit(GitRepository $repository, string $message, ?string $branch, ?string $url): ?Ticket
-    {
-        $reference = $this->extractTicketReference(trim($message . ' ' . ($branch ?? '') . ' ' . ($url ?? '')));
-
-        if ($reference === null) {
-            return null;
-        }
-
-        $baseQuery = Ticket::query()->where('reference', $reference);
-
-        if ($repository->company_id !== null) {
-            $baseQuery->where('company_id', $repository->company_id);
-        }
-
-        $strictProjectTicket = (clone $baseQuery)
-            ->when($repository->project_id !== null, static function (Builder $query) use ($repository): void {
-                $query->where('project_id', $repository->project_id);
-            })
-            ->first();
-
-        return $strictProjectTicket ?? $baseQuery->first();
-    }
-
-    private function parseTimestamp(mixed $value): ?CarbonImmutable
-    {
-        $timestamp = $this->stringOrNull($value);
-
-        if ($timestamp === null) {
-            return null;
-        }
-
-        try {
-            return CarbonImmutable::parse($timestamp);
-        } catch (Throwable) {
-            return null;
-        }
-    }
-
-    private function stringOrNull(mixed $value): ?string
-    {
-        if (! is_scalar($value)) {
-            return null;
-        }
-
-        $string = trim((string) $value);
-
-        return $string === '' ? null : $string;
-    }
-}
diff --git a/Modules/Helpdesk/Services/SlaService.php b/Modules/Helpdesk/Services/SlaService.php
deleted file mode 100644
index b16c271..0000000
--- a/Modules/Helpdesk/Services/SlaService.php
+++ /dev/null
@@ -1,173 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Services;
-
-use App\Models\User;
-use Illuminate\Support\Carbon;
-use Illuminate\Support\Facades\Schema;
-use Modules\Helpdesk\Models\Comment;
-use Modules\Helpdesk\Models\SlaPolicy;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Models\TicketSlaEvent;
-
-final class SlaService
-{
-    public function applyPolicy(Ticket $ticket): Ticket
-    {
-        $policy = $this->policyFor($ticket);
-
-        if (! $policy) {
-            return $ticket;
-        }
-
-        $createdAt = $ticket->created_at ?? now();
-        $ticket->forceFill([
-            'sla_policy_id' => $policy->id,
-            'sla_first_response_due_at' => $createdAt->copy()->addMinutes($policy->first_response_minutes),
-            'sla_resolution_due_at' => $createdAt->copy()->addMinutes($policy->resolution_minutes),
-        ])->save();
-
-        TicketSlaEvent::query()->create([
-            'ticket_id' => $ticket->id,
-            'sla_policy_id' => $policy->id,
-            'event' => 'sla.policy_applied',
-            'due_at' => $ticket->sla_resolution_due_at,
-            'occurred_at' => now(),
-            'meta' => ['policy' => $policy->name],
-        ]);
-
-        return $ticket->fresh() ?? $ticket;
-    }
-
-    /**
-     * Record a public ticket response and satisfy the first-response SLA.
-     *
-     * A public Helpdesk response is deliberate customer-visible communication,
-     * so it must satisfy the first-response SLA even in local/single-user
-     * support workflows where the same authenticated user may be testing both
-     * sides of the ticket conversation.
-     */
-    public function recordPublicResponse(Ticket $ticket, User $actor): void
-    {
-        $respondedAt = now();
-
-        if ($ticket->first_response_at === null) {
-            $this->markFirstResponse($ticket, $respondedAt, $actor);
-        }
-
-        $ticket->increment('public_replies_count');
-    }
-
-    /**
-     * Rebuild first-response SLA state from the earliest public comment.
-     *
-     * This keeps older tickets correct when public comments existed before the
-     * explicit Public/Internal selector was added or when counters were manually
-     * changed outside the SLA service.
-     */
-    public function syncFirstResponseFromComments(Ticket $ticket): void
-    {
-        if ($ticket->first_response_at !== null) {
-            return;
-        }
-
-        /** @var \Illuminate\Database\Eloquent\Builder<Comment> $query */
-        $query = Comment::query()
-            ->where('ticket_id', $ticket->id)
-            ->where('is_internal', false)
-            ->with('user')
-            ->oldest('created_at');
-
-        if (Schema::hasColumn('helpdesk_comments', 'tombstoned_at')) {
-            $query->whereNull('tombstoned_at');
-        }
-
-        /** @var Comment|null $firstPublicComment */
-        $firstPublicComment = $query->first();
-
-        if ($firstPublicComment === null) {
-            return;
-        }
-
-        $this->markFirstResponse($ticket, $firstPublicComment->created_at ?? now(), $firstPublicComment->user);
-    }
-
-    private function markFirstResponse(Ticket $ticket, mixed $respondedAt, ?User $actor = null): void
-    {
-        $respondedAt = $respondedAt instanceof Carbon
-            ? $respondedAt
-            : now();
-
-        $breached = $ticket->sla_first_response_due_at !== null
-            && $respondedAt->greaterThan($ticket->sla_first_response_due_at);
-
-        $ticket->forceFill([
-            'first_response_at' => $respondedAt,
-            'sla_first_response_breached_at' => $breached ? $respondedAt : null,
-        ])->save();
-
-        TicketSlaEvent::query()->firstOrCreate(
-            [
-                'ticket_id' => $ticket->id,
-                'event' => 'sla.first_response',
-            ],
-            [
-                'sla_policy_id' => $ticket->sla_policy_id,
-                'due_at' => $ticket->sla_first_response_due_at,
-                'occurred_at' => $respondedAt,
-                'breached' => $breached,
-                'meta' => [
-                    'actor_id' => $actor?->id,
-                    'actor_name' => $actor?->name,
-                    'response_seconds' => max(0, ($ticket->created_at ?? $respondedAt)->diffInSeconds($respondedAt)),
-                ],
-            ],
-        );
-    }
-
-    public function recordClosure(Ticket $ticket): void
-    {
-        $breached = $ticket->sla_resolution_due_at !== null && now()->greaterThan($ticket->sla_resolution_due_at);
-        $ticket->forceFill(['sla_resolution_breached_at' => $breached ? now() : $ticket->sla_resolution_breached_at])->save();
-        TicketSlaEvent::query()->create([
-            'ticket_id' => $ticket->id,
-            'sla_policy_id' => $ticket->sla_policy_id,
-            'event' => 'sla.resolved',
-            'due_at' => $ticket->sla_resolution_due_at,
-            'occurred_at' => now(),
-            'breached' => $breached,
-            'meta' => [
-                'resolved_seconds' => max(0, ($ticket->created_at ?? now())->diffInSeconds(now())),
-            ],
-        ]);
-    }
-
-    public function refreshBreaches(Ticket $ticket): void
-    {
-        $updates = [];
-        if ($ticket->first_response_at === null && $ticket->sla_first_response_due_at !== null && now()->greaterThan($ticket->sla_first_response_due_at)) {
-            $updates['sla_first_response_breached_at'] = $ticket->sla_first_response_breached_at ?? now();
-        }
-        if ($ticket->completed_at === null && $ticket->sla_resolution_due_at !== null && now()->greaterThan($ticket->sla_resolution_due_at)) {
-            $updates['sla_resolution_breached_at'] = $ticket->sla_resolution_breached_at ?? now();
-        }
-        if ($updates !== []) {
-            $ticket->forceFill($updates)->save();
-        }
-    }
-
-    private function policyFor(Ticket $ticket): ?SlaPolicy
-    {
-        return SlaPolicy::query()
-            ->where('is_active', true)
-            ->where(static function ($query) use ($ticket): void {
-                $query->whereNull('company_id')->orWhere('company_id', $ticket->company_id);
-            })
-            ->orderByRaw('CASE WHEN priority_id = ? THEN 0 WHEN priority_id IS NULL THEN 1 ELSE 2 END', [$ticket->priority_id])
-            ->orderByRaw('CASE WHEN category_id = ? THEN 0 WHEN category_id IS NULL THEN 1 ELSE 2 END', [$ticket->category_id])
-            ->orderByDesc('is_default')
-            ->first();
-    }
-}
diff --git a/Modules/Helpdesk/Services/TicketReferenceService.php b/Modules/Helpdesk/Services/TicketReferenceService.php
deleted file mode 100644
index 4bd899c..0000000
--- a/Modules/Helpdesk/Services/TicketReferenceService.php
+++ /dev/null
@@ -1,127 +0,0 @@
-<?php
-
-/**
- * TicketReferenceService.php
- *
- * Generates collision-resistant Helpdesk ticket references.
- */
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Services;
-
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Modules\Helpdesk\Models\Ticket;
-
-final class TicketReferenceService
-{
-    /**
-     * Build the next human-readable ticket reference for the current year.
-     *
-     * The preferred strategy uses a dedicated sequence row locked inside the
-     * ticket creation transaction. The initial sequence value is backfilled from
-     * all existing ticket references, including soft-deleted tickets, so a
-     * previously used reference can never be reused while the unique index still
-     * protects it.
-     */
-    public function next(): string
-    {
-        $year = (int) now()->format('Y');
-        $prefix = 'HD';
-        $seriesPrefix = $prefix . '-' . $year . '-';
-
-        $this->lockReferenceSeries($seriesPrefix);
-
-        if (Schema::hasTable('helpdesk_ticket_sequences')) {
-            return $this->nextFromSequenceTable($prefix, $year, $seriesPrefix);
-        }
-
-        return $this->nextFromExistingReferences($seriesPrefix);
-    }
-
-    /**
-     * Return the next reference from the durable sequence table.
-     */
-    private function nextFromSequenceTable(string $prefix, int $year, string $seriesPrefix): string
-    {
-        $sequence = DB::table('helpdesk_ticket_sequences')
-            ->where('prefix', $prefix)
-            ->where('year', $year)
-            ->lockForUpdate()
-            ->first();
-
-        if (! $sequence) {
-            DB::table('helpdesk_ticket_sequences')->insert([
-                'prefix' => $prefix,
-                'year' => $year,
-                'next_number' => $this->highestExistingSuffix($seriesPrefix) + 1,
-                'created_at' => now(),
-                'updated_at' => now(),
-            ]);
-
-            $sequence = DB::table('helpdesk_ticket_sequences')
-                ->where('prefix', $prefix)
-                ->where('year', $year)
-                ->lockForUpdate()
-                ->first();
-        }
-
-        $nextNumber = max((int) $sequence->next_number, $this->highestExistingSuffix($seriesPrefix) + 1);
-
-        DB::table('helpdesk_ticket_sequences')
-            ->where('id', $sequence->id)
-            ->update([
-                'next_number' => $nextNumber + 1,
-                'updated_at' => now(),
-            ]);
-
-        return $seriesPrefix . str_pad((string) $nextNumber, 5, '0', STR_PAD_LEFT);
-    }
-
-    /**
-     * Fallback for installations that have not run the sequence migration yet.
-     */
-    private function nextFromExistingReferences(string $seriesPrefix): string
-    {
-        return $seriesPrefix . str_pad((string) ($this->highestExistingSuffix($seriesPrefix) + 1), 5, '0', STR_PAD_LEFT);
-    }
-
-    /**
-     * Find the highest used suffix across active and soft-deleted tickets.
-     */
-    private function highestExistingSuffix(string $seriesPrefix): int
-    {
-        /** @var list<string> $existingReferences */
-        $existingReferences = Ticket::query()
-            ->withoutGlobalScopes()
-            ->withTrashed()
-            ->where('reference', 'like', $seriesPrefix . '%')
-            ->pluck('reference')
-            ->filter(static fn (mixed $reference): bool => is_string($reference) && preg_match('/^' . preg_quote($seriesPrefix, '/') . '\d+$/', $reference) === 1)
-            ->values()
-            ->all();
-
-        $highestSuffix = 0;
-
-        foreach ($existingReferences as $existingReference) {
-            $highestSuffix = max($highestSuffix, (int) substr($existingReference, strlen($seriesPrefix)));
-        }
-
-        return $highestSuffix;
-    }
-
-    /**
-     * Lock the current ticket reference series for the active transaction.
-     */
-    private function lockReferenceSeries(string $seriesPrefix): void
-    {
-        if (DB::connection()->getDriverName() !== 'pgsql') {
-            return;
-        }
-
-        DB::select('select pg_advisory_xact_lock(hashtext(?))', [
-            'helpdesk-ticket-reference:' . $seriesPrefix,
-        ]);
-    }
-}
diff --git a/Modules/Helpdesk/Services/TicketService.php b/Modules/Helpdesk/Services/TicketService.php
deleted file mode 100644
index d598a1f..0000000
--- a/Modules/Helpdesk/Services/TicketService.php
+++ /dev/null
@@ -1,205 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Services;
-
-use App\Models\User;
-use Illuminate\Database\QueryException;
-use Illuminate\Http\UploadedFile;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Str;
-use Modules\Helpdesk\Models\Comment;
-use Modules\Helpdesk\Models\KanbanBoard;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Ticket;
-
-final class TicketService
-{
-    public function __construct(
-        private readonly TicketReferenceService $references,
-        private readonly AgentAssignmentService $assignment,
-        private readonly AttachmentService $attachments,
-        private readonly WorkflowNotificationService $workflow,
-        private readonly AutomationRuleService $automation,
-        private readonly SlaService $sla,
-        private readonly ChecklistService $checklists,
-    ) {}
-
-    /**
-     * Create a ticket and store initial attachments.
-     *
-     * @param array<string, mixed>     $data
-     * @param array<int, UploadedFile> $files
-     */
-    public function create(User $user, array $data, array $files = []): Ticket
-    {
-        for ($attempt = 1; $attempt <= 5; $attempt++) {
-            try {
-                return DB::transaction(fn (): Ticket => $this->createInsideTransaction($user, $data, $files));
-            } catch (QueryException $exception) {
-                if (! $this->isReferenceCollision($exception) || $attempt === 5) {
-                    throw $exception;
-                }
-            }
-        }
-
-        throw new \RuntimeException('Unable to create a unique Helpdesk ticket reference.');
-    }
-
-    /**
-     * Create the ticket while the caller owns the database transaction.
-     *
-     * @param array<string, mixed>     $data
-     * @param array<int, UploadedFile> $files
-     */
-    private function createInsideTransaction(User $user, array $data, array $files = []): Ticket
-    {
-        $defaultStatusSlug = (string) config('helpdesk.default_status_slug', 'new');
-        $status = Schema::hasTable('helpdesk_statuses') && Schema::hasColumn('helpdesk_statuses', 'is_default')
-            ? Status::query()->where('is_default', true)->orderBy('sort_order')->first()
-            : null;
-
-        if (! $status) {
-            $status = Status::query()->where('slug', $defaultStatusSlug)->first();
-        }
-
-        if (! $status) {
-            $status = Status::query()->create([
-                'name' => 'New',
-                'slug' => $defaultStatusSlug,
-                'color' => 'sky',
-                'sort_order' => 1,
-                'is_closed' => false,
-            ]);
-        }
-
-        $boardId = $data['board_id'] ?? null;
-        if (blank($boardId) && Schema::hasTable('helpdesk_kanban_boards')) {
-            $boardId = KanbanBoard::query()
-                ->where('is_default', true)
-                ->orderBy('sort_order')
-                ->value('id') ?: KanbanBoard::query()->orderBy('sort_order')->value('id');
-        }
-
-        /** @var Ticket $ticket */
-        $ticket = Ticket::query()->create([
-            'reference' => $this->references->next(),
-            'company_id' => $data['company_id'] ?? ($user->company_id ?? null),
-            'user_id' => $user->id,
-            'agent_id' => $this->assignment->selectAgentId($data['category_id'] ?? null),
-            'status_id' => $status->id,
-            'board_id' => $boardId,
-            'priority_id' => $data['priority_id'],
-            'category_id' => $data['category_id'] ?? null,
-            'project_id' => $data['project_id'] ?? null,
-            'product_id' => $data['product_id'] ?? null,
-            'team_id' => $data['team_id'] ?? null,
-            'subject' => $data['subject'],
-            'body' => $data['body'],
-            'due_at' => $data['due_at'] ?? null,
-            'last_activity_at' => now(),
-        ]);
-
-        if (! empty($data['tag_ids']) && is_array($data['tag_ids'])) {
-            $ticket->tags()->sync(array_values(array_unique(array_map('intval', $data['tag_ids']))));
-        }
-
-        $ticket = $this->automation->apply($ticket, $data);
-        $ticket = $this->sla->applyPolicy($ticket);
-        $this->checklists->applyTemplates($ticket);
-        $this->attachments->storeMany($ticket, $files, (int) $user->id);
-
-        $ticket = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'attachments', 'checklistItems']) ?? $ticket;
-        $this->workflow->dispatch($ticket, 'ticket.created', $user);
-
-        return $ticket;
-    }
-
-    /**
-     * Determine whether a database error was caused by the ticket reference unique index.
-     */
-    private function isReferenceCollision(QueryException $exception): bool
-    {
-        $message = $exception->getMessage();
-
-        return str_contains($message, 'helpdesk_tickets_reference_unique')
-            || str_contains($message, 'Duplicate entry') && str_contains($message, 'reference')
-            || str_contains($message, 'UNIQUE constraint failed') && str_contains($message, 'helpdesk_tickets.reference');
-    }
-
-    /**
-     * Add a public or internal comment and optional attachments.
-     *
-     * @param array<int, UploadedFile> $files
-     */
-    public function comment(Ticket $ticket, User $user, string $body, bool $internal = false, array $files = [], ?int $parentId = null, ?string $subject = null): Comment
-    {
-        return DB::transaction(function () use ($ticket, $user, $body, $internal, $files, $parentId, $subject): Comment {
-            $parent = $parentId === null
-                ? null
-                : Comment::query()
-                    ->where('ticket_id', $ticket->id)
-                    ->findOrFail($parentId);
-
-            $guid = (string) Str::uuid();
-            $unid = strtoupper(hash('sha256', $guid . '|' . $ticket->id . '|' . microtime(true)));
-            $parentUnid = $parent?->unid;
-            $rootUnid = $parent?->root_unid ?: $parentUnid ?: $unid;
-            $plainTextBody = trim(preg_replace('/\s+/', ' ', strip_tags($body)) ?: '');
-
-            $payload = [
-                'parent_id' => $parentId,
-                'user_id' => $user->id,
-                'body' => $body,
-                'body_text' => $plainTextBody,
-                'is_internal' => $internal,
-                'guid' => $guid,
-                'unid' => $unid,
-                'parent_unid' => $parentUnid,
-                'root_unid' => $rootUnid,
-                'originator_id' => $unid . ':1',
-                'sync_sequence' => 1,
-                'sync_hash' => hash('sha256', $body),
-                'source_system' => 'wms-helpdesk',
-            ];
-
-            if (Schema::hasColumn('helpdesk_comments', 'subject')) {
-                $payload['subject'] = trim((string) ($subject ?: ($parentId === null ? 'Response' : 'RE: Response')));
-            }
-
-            /** @var Comment $comment */
-            $comment = $ticket->comments()->create($payload);
-
-            $ticket->forceFill(['last_activity_at' => now()])->save();
-            if (! $internal) {
-                $this->sla->recordPublicResponse($ticket, $user);
-            }
-            $this->attachments->storeMany($ticket, $files, (int) $user->id, $comment);
-            $this->workflow->dispatch($ticket->fresh(['status', 'priority', 'category', 'project', 'team']) ?? $ticket, $parentId === null ? 'ticket.commented' : 'ticket.reply_created', $user);
-
-            return $comment->fresh(['user', 'attachments']) ?? $comment;
-        });
-    }
-
-    /**
-     * Close a ticket.
-     */
-    public function close(Ticket $ticket, User $user): Ticket
-    {
-        $status = Status::query()->where('slug', config('helpdesk.closed_status_slug'))->firstOrFail();
-
-        $ticket->forceFill([
-            'status_id' => $status->id,
-            'completed_at' => now(),
-            'last_activity_at' => now(),
-        ])->save();
-
-        $ticket = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'product']) ?? $ticket;
-        $this->sla->recordClosure($ticket);
-        $this->workflow->dispatch($ticket, 'ticket.closed', $user);
-
-        return $ticket;
-    }
-}
diff --git a/Modules/Helpdesk/Services/WorkflowNotificationService.php b/Modules/Helpdesk/Services/WorkflowNotificationService.php
deleted file mode 100644
index d44b411..0000000
--- a/Modules/Helpdesk/Services/WorkflowNotificationService.php
+++ /dev/null
@@ -1,174 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Services;
-
-use App\Models\User;
-use Illuminate\Support\Facades\Log;
-use Illuminate\Support\Facades\Mail;
-use Illuminate\Support\Facades\Route;
-use Illuminate\Support\Facades\URL;
-use Illuminate\Support\Str;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Models\WorkflowLog;
-use Modules\Helpdesk\Models\WorkflowTemplate;
-use Throwable;
-
-final class WorkflowNotificationService
-{
-    /**
-     * Send all active workflow messages for the supplied ticket event.
-     */
-    public function dispatch(Ticket $ticket, string $event, ?User $actor = null): void
-    {
-        $this->hydrateTicketUsers($ticket);
-        $ticket->loadMissing(['status', 'priority', 'category', 'project', 'team', 'product']);
-        $actor?->loadMissing('company');
-
-        WorkflowTemplate::query()
-            ->where('event', $event)
-            ->where('is_active', true)
-            ->get()
-            ->each(function (WorkflowTemplate $template) use ($ticket, $event, $actor): void {
-                $recipient = $this->recipient($template->to_role, $ticket, $actor);
-
-                if ($recipient === null || blank($recipient->email ?? null)) {
-                    $this->log($template, $ticket, $event, null, 'skipped', 'No recipient email was available.');
-
-                    return;
-                }
-
-                $trackingToken = Str::random(48);
-                $subject = $this->renderText($template->subject, $ticket, $actor);
-                $html = $this->wrapHtml($this->renderText($template->html_body, $ticket, $actor), $ticket, $trackingToken);
-                $text = $this->renderText($template->text_body ?: strip_tags($template->html_body), $ticket, $actor);
-
-                try {
-                    Mail::html($html, function ($message) use ($recipient, $template, $subject): void {
-                        $message->to($recipient->email, $recipient->name ?? null)->subject($subject);
-
-                        if (filled($template->cc)) {
-                            $message->cc(array_map('trim', explode(',', (string) $template->cc)));
-                        }
-
-                        if (filled($template->bcc)) {
-                            $message->bcc(array_map('trim', explode(',', (string) $template->bcc)));
-                        }
-                    });
-
-                    $this->log($template, $ticket, $event, (string) $recipient->email, 'sent', null, $subject, $trackingToken);
-                } catch (Throwable $exception) {
-                    Log::warning('Helpdesk workflow email failed.', ['event' => $event, 'ticket_id' => $ticket->id, 'error' => $exception->getMessage()]);
-                    $this->log($template, $ticket, $event, (string) $recipient->email, 'failed', $exception->getMessage(), $subject);
-                }
-            });
-    }
-
-    /**
-     * Load requester/agent with one query if the caller has not already attached them.
-     */
-    private function hydrateTicketUsers(Ticket $ticket): void
-    {
-        if ($ticket->relationLoaded('owner') && $ticket->relationLoaded('agent')) {
-            return;
-        }
-
-        $userIds = collect([$ticket->user_id, $ticket->agent_id])
-            ->filter()
-            ->map(static fn (mixed $id): int => (int) $id)
-            ->unique()
-            ->values();
-
-        if ($userIds->isEmpty()) {
-            $ticket->setRelation('user', null);
-            $ticket->setRelation('owner', null);
-            $ticket->setRelation('agent', null);
-
-            return;
-        }
-
-        $users = User::query()
-            ->with('company')
-            ->whereIn('id', $userIds)
-            ->get()
-            ->keyBy('id');
-
-        $owner = $users->get((int) $ticket->user_id);
-        $agent = $ticket->agent_id === null ? null : $users->get((int) $ticket->agent_id);
-
-        $ticket->setRelation('user', $owner);
-        $ticket->setRelation('owner', $owner);
-        $ticket->setRelation('agent', $agent);
-    }
-
-    private function recipient(string $role, Ticket $ticket, ?User $actor): ?User
-    {
-        return match ($role) {
-            'agent' => $ticket->agent,
-            'actor' => $actor,
-            default => $ticket->owner,
-        };
-    }
-
-    private function renderText(string $template, Ticket $ticket, ?User $actor): string
-    {
-        $tokens = [
-            '{{ ticket.reference }}' => $ticket->reference,
-            '{{ ticket.subject }}' => $ticket->subject,
-            '{{ ticket.status }}' => (string) ($ticket->status?->name ?? ''),
-            '{{ ticket.priority }}' => (string) ($ticket->priority?->name ?? ''),
-            '{{ ticket.category }}' => (string) ($ticket->category?->name ?? ''),
-            '{{ ticket.project }}' => (string) ($ticket->project?->title ?? ''),
-            '{{ ticket.team }}' => (string) ($ticket->team?->name ?? ''),
-            '{{ requester.name }}' => (string) ($ticket->owner?->name ?? ''),
-            '{{ agent.name }}' => (string) ($ticket->agent?->name ?? ''),
-            '{{ actor.name }}' => (string) ($actor?->name ?? ''),
-            '{{ ticket.url }}' => route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()]),
-        ];
-
-        return strtr($template, $tokens);
-    }
-
-    private function wrapHtml(string $body, Ticket $ticket, ?string $trackingToken = null): string
-    {
-        return '<div style="font-family:Inter,Arial,sans-serif;background:#f6f8fb;padding:24px">'
-            . '<div style="max-width:720px;margin:0 auto;background:#ffffff;border:1px solid #d8dee8;border-radius:18px;overflow:hidden">'
-            . '<div style="background:#0f172a;color:#ffffff;padding:24px 28px">'
-            . '<div style="font-size:12px;letter-spacing:.18em;text-transform:uppercase;color:#bfdbfe">Helpdesk notification</div>'
-            . '<h1 style="margin:8px 0 0;font-size:22px">' . e($ticket->reference) . '</h1>'
-            . '<p style="margin:8px 0 0;color:#dbeafe">' . e($ticket->subject) . '</p>'
-            . '</div><div style="padding:28px;color:#1f2937;line-height:1.65">'
-            . $body
-            . '<p style="margin-top:28px"><a href="' . e(route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()])) . '" style="display:inline-block;background:#2563eb;color:#ffffff;text-decoration:none;padding:11px 16px;border-radius:10px">Open ticket</a></p>'
-            . $this->trackingPixel($trackingToken)
-            . '</div></div></div>';
-    }
-
-    private function trackingPixel(?string $trackingToken): string
-    {
-        if ($trackingToken === null) {
-            return '';
-        }
-
-        $url = Route::has('helpdesk.workflow.open')
-            ? route('helpdesk.workflow.open', ['token' => $trackingToken])
-            : URL::to('/' . trim((string) config('helpdesk.route_prefix', 'helpdesk'), '/') . '/workflow/open/' . $trackingToken);
-
-        return '<img src="' . e($url) . '" width="1" height="1" alt="" style="display:none" />';
-    }
-
-    private function log(WorkflowTemplate $template, Ticket $ticket, string $event, ?string $recipient, string $status, ?string $error = null, ?string $subject = null, ?string $trackingToken = null): void
-    {
-        WorkflowLog::query()->create([
-            'template_id' => $template->id,
-            'ticket_id' => $ticket->id,
-            'event' => $event,
-            'recipient' => $recipient,
-            'subject' => $subject,
-            'status' => $status,
-            'tracking_token' => $trackingToken,
-            'error' => $error,
-        ]);
-    }
-}
diff --git a/Modules/Helpdesk/Support/.gitkeep b/Modules/Helpdesk/Support/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Support/Color.php b/Modules/Helpdesk/Support/Color.php
deleted file mode 100644
index fc8e1ee..0000000
--- a/Modules/Helpdesk/Support/Color.php
+++ /dev/null
@@ -1,158 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Support;
-
-use Closure;
-
-final class Color
-{
-    /**
-     * Standard approved Helpdesk badge colours.
-     *
-     * @var array<string, string>
-     */
-    public const PALETTE = [
-        'green' => '#16a34a',
-        'red' => '#dc2626',
-        'amber' => '#d97706',
-        'blue' => '#2563eb',
-        'indigo' => '#4f46e5',
-        'purple' => '#7c3aed',
-        'gray' => '#6b7280',
-    ];
-
-    /**
-     * Legacy Flux/Tailwind colour aliases normalised into the WMS palette.
-     *
-     * @var array<string, string>
-     */
-    private const ALIASES = [
-        'emerald' => 'green',
-        'lime' => 'green',
-        'rose' => 'red',
-        'yellow' => 'amber',
-        'orange' => 'amber',
-        'sky' => 'blue',
-        'cyan' => 'blue',
-        'violet' => 'purple',
-        'slate' => 'gray',
-        'zinc' => 'gray',
-        '' => 'gray',
-    ];
-
-    /**
-     * Resolve a stored palette key or supported custom hex value into a CSS colour.
-     */
-    public static function css(?string $color): string
-    {
-        $resolved = self::normalise($color);
-
-        if (self::isHex($resolved)) {
-            return $resolved;
-        }
-
-        return self::PALETTE[$resolved] ?? self::PALETTE['gray'];
-    }
-
-    /**
-     * Return a readable foreground colour for a badge background.
-     */
-    public static function text(?string $color): string
-    {
-        $hex = ltrim(self::css($color), '#');
-        $red = hexdec(substr($hex, 0, 2));
-        $green = hexdec(substr($hex, 2, 2));
-        $blue = hexdec(substr($hex, 4, 2));
-        $luminance = (($red * 299) + ($green * 587) + ($blue * 114)) / 1000;
-
-        return $luminance >= 150 ? '#111827' : '#ffffff';
-    }
-
-    /**
-     * Return approved palette options for settings dropdowns.
-     *
-     * @return array<string, array{name: string, hex: string, foreground: string}>
-     */
-    public static function options(): array
-    {
-        return collect(self::PALETTE)
-            ->mapWithKeys(fn (string $hex, string $name): array => [
-                $name => [
-                    'name' => str($name)->headline()->toString(),
-                    'hex' => $hex,
-                    'foreground' => self::text($hex),
-                ],
-            ])
-            ->all();
-    }
-
-    /**
-     * Return approved palette keys for validation rules.
-     *
-     * @return list<string>
-     */
-    public static function keys(): array
-    {
-        return array_keys(self::PALETTE);
-    }
-
-    /**
-     * Normalise legacy aliases and supported custom hex colours.
-     */
-    public static function normalise(?string $color): string
-    {
-        $value = strtolower(trim((string) $color));
-
-        if (self::isHex($value)) {
-            return $value;
-        }
-
-        return self::ALIASES[$value] ?? $value;
-    }
-
-    /**
-     * Determine whether the value is a supported six-character hex colour.
-     */
-    public static function isHex(?string $color): bool
-    {
-        return preg_match('/^#[a-f0-9]{6}$/', strtolower(trim((string) $color))) === 1;
-    }
-
-    /**
-     * Determine whether a stored colour is an approved palette key or custom hex colour.
-     */
-    public static function isAllowed(?string $color): bool
-    {
-        $resolved = self::normalise($color);
-
-        return self::isHex($resolved) || in_array($resolved, self::keys(), true);
-    }
-
-    /**
-     * Laravel validation rule allowing approved palette keys and six-character hex values.
-     */
-    public static function validationRule(): Closure
-    {
-        return static function (string $attribute, mixed $value, Closure $fail): void {
-            if (! self::isAllowed(is_string($value) ? $value : null)) {
-                $fail('The '.$attribute.' must be an approved Helpdesk colour or a valid hex colour such as #ffffff.');
-            }
-        };
-    }
-
-    /**
-     * Human-readable label for palette and custom hex values.
-     */
-    public static function label(?string $color): string
-    {
-        $resolved = self::normalise($color);
-
-        if (self::isHex($resolved)) {
-            return strtoupper($resolved);
-        }
-
-        return str($resolved ?: 'gray')->headline()->toString();
-    }
-}
diff --git a/Modules/Helpdesk/Support/ModuleInfo.php b/Modules/Helpdesk/Support/ModuleInfo.php
deleted file mode 100644
index 1fdaf00..0000000
--- a/Modules/Helpdesk/Support/ModuleInfo.php
+++ /dev/null
@@ -1,24 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Support;
-
-final class ModuleInfo
-{
-    /**
-     * Return the module name.
-     */
-    public static function name(): string
-    {
-        return 'Helpdesk';
-    }
-
-    /**
-     * Return the lowercase module name.
-     */
-    public static function nameLower(): string
-    {
-        return 'helpdesk';
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Browser/.gitkeep b/Modules/Helpdesk/Tests/Browser/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Tests/Browser/HelpdeskCreateTicketAttachmentBrowserTest.php b/Modules/Helpdesk/Tests/Browser/HelpdeskCreateTicketAttachmentBrowserTest.php
deleted file mode 100644
index 17694ce..0000000
--- a/Modules/Helpdesk/Tests/Browser/HelpdeskCreateTicketAttachmentBrowserTest.php
+++ /dev/null
@@ -1,303 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Browser;
-
-use Laravel\Dusk\Browser;
-use Modules\Helpdesk\Models\Attachment;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\DuskTestCase;
-
-final class HelpdeskCreateTicketAttachmentBrowserTest extends DuskTestCase
-{
-    use BuildsHelpdeskFixtures;
-
-    public function test_user_can_create_ticket_with_attachment_in_browser(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $user = $this->user(['name' => 'Browser Attachment User']);
-        $subject = 'Browser attachment ticket ' . uniqid('', true);
-        $filePath = $this->makeBrowserUploadFile('browser-upload-proof.log', 'Browser upload proof file.');
-
-        $this->browse(function (Browser $browser) use ($user, $fixtures, $subject, $filePath): void {
-            $browser->loginAs($user)
-                ->visitRoute('helpdesk.tickets.create')
-                ->waitFor('@helpdesk-ticket-create', 10)
-                ->assertSee('Create ticket')
-                ->type('@ticket-subject', $subject);
-
-            $browser->attach('#attachments', $filePath);
-
-            $this->waitForHelpdeskUploadToFinish($browser);
-
-            $browser->type('@ticket-subject', $subject);
-            $this->setHelpdeskSelect($browser, 'board_id', $fixtures['board']->id);
-            $this->setHelpdeskSelect($browser, 'priority_id', $fixtures['high']->id);
-            $this->setHelpdeskSelect($browser, 'category_id', $fixtures['category']->id);
-            $this->setHelpdeskSelect($browser, 'team_id', $fixtures['team']->id);
-            $this->setHelpdeskSelect($browser, 'project_id', $fixtures['project']->id);
-            $this->setHelpdeskEditor(
-                $browser,
-                'ticket-body-editor',
-                'This browser ticket proves attachments can be uploaded and saved.',
-            );
-
-            $this->submitTicketCreateComponent($browser);
-
-            $this->waitForTicketCreated($browser, $subject);
-
-            $browser->visitRoute('helpdesk.tickets.index')
-                ->waitForText($subject, 10)
-                ->assertPathIs('/helpdesk/tickets')
-                ->assertSee($subject);
-        });
-
-        $ticket = Ticket::query()
-            ->where('subject', $subject)
-            ->firstOrFail();
-
-        $attachment = Attachment::query()
-            ->where('ticket_id', $ticket->id)
-            ->whereNull('comment_id')
-            ->where('original_name', 'browser-upload-proof.log')
-            ->firstOrFail();
-
-        self::assertSame($ticket->id, (int) $attachment->ticket_id);
-    }
-
-    public function test_user_can_create_ticket_with_multiple_attachments_in_browser(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $user = $this->user(['name' => 'Browser Multi Attachment User']);
-        $subject = 'Browser multiple attachment ticket ' . uniqid('', true);
-        $firstFile = $this->makeBrowserUploadFile('browser-first-proof.txt', 'First browser upload proof file.');
-        $secondFile = $this->makeBrowserUploadFile('browser-second-proof.csv', 'name,value' . PHP_EOL . 'proof,1');
-
-        $this->browse(function (Browser $browser) use ($user, $fixtures, $subject, $firstFile, $secondFile): void {
-            $browser->loginAs($user)
-                ->visitRoute('helpdesk.tickets.create')
-                ->waitFor('@helpdesk-ticket-create', 10)
-                ->assertSee('Create ticket')
-                ->type('@ticket-subject', $subject);
-
-            $browser->attach('#attachments', $firstFile . "\n" . $secondFile);
-
-            $this->waitForHelpdeskUploadToFinish($browser);
-
-            $browser->type('@ticket-subject', $subject);
-            $this->setHelpdeskSelect($browser, 'board_id', $fixtures['board']->id);
-            $this->setHelpdeskSelect($browser, 'priority_id', $fixtures['normal']->id);
-            $this->setHelpdeskSelect($browser, 'category_id', $fixtures['category']->id);
-            $this->setHelpdeskSelect($browser, 'team_id', $fixtures['team']->id);
-            $this->setHelpdeskSelect($browser, 'project_id', $fixtures['project']->id);
-            $this->setHelpdeskEditor(
-                $browser,
-                'ticket-body-editor',
-                'This browser ticket proves multiple attachments can be uploaded and saved.',
-            );
-
-            $this->submitTicketCreateComponent($browser);
-
-            $this->waitForTicketCreated($browser, $subject);
-
-            $browser->visitRoute('helpdesk.tickets.index')
-                ->waitForText($subject, 10)
-                ->assertPathIs('/helpdesk/tickets')
-                ->assertSee($subject);
-        });
-
-        $ticket = Ticket::query()
-            ->where('subject', $subject)
-            ->firstOrFail();
-
-        self::assertSame(
-            2,
-            Attachment::query()->where('ticket_id', $ticket->id)->whereNull('comment_id')->count(),
-        );
-
-        foreach (['browser-first-proof.txt', 'browser-second-proof.csv'] as $name) {
-            $this->assertDatabaseHas('helpdesk_attachments', [
-                'ticket_id' => $ticket->id,
-                'comment_id' => null,
-                'original_name' => $name,
-            ]);
-        }
-    }
-
-    private function makeBrowserUploadFile(string $name, string $contents): string
-    {
-        $directory = storage_path('framework/testing/helpdesk-browser-uploads');
-
-        if (! is_dir($directory)) {
-            mkdir($directory, 0777, true);
-        }
-
-        $path = $directory . DIRECTORY_SEPARATOR . $name;
-        file_put_contents($path, $contents);
-
-        return $path;
-    }
-
-    private function setHelpdeskEditor(Browser $browser, string $dusk, string $text): void
-    {
-        $encodedDusk = json_encode($dusk, JSON_THROW_ON_ERROR);
-        $encodedText = json_encode($text, JSON_THROW_ON_ERROR);
-
-        $browser->script(<<<JS
-const key = {$encodedDusk};
-const text = {$encodedText};
-const root = document.querySelector('[dusk="' + key + '"], [data-dusk="' + key + '"]');
-
-if (! root) {
-    throw new Error('Helpdesk editor ' + key + ' was not found.');
-}
-
-const editor = root.matches('textarea, input, [contenteditable="true"]')
-    ? root
-    : root.querySelector('textarea, input, [contenteditable="true"]');
-
-if (! editor) {
-    throw new Error('Helpdesk editor content area ' + key + ' was not found.');
-}
-
-editor.focus();
-
-if (editor.matches('textarea, input')) {
-    editor.value = text;
-} else {
-    editor.textContent = text;
-}
-
-editor.dispatchEvent(new InputEvent('input', {
-    bubbles: true,
-    composed: true,
-    inputType: 'insertText',
-    data: text,
-}));
-editor.dispatchEvent(new Event('change', { bubbles: true, composed: true }));
-editor.dispatchEvent(new Event('blur', { bubbles: true, composed: true }));
-
-const model = root.getAttribute('wire:model')
-    || root.getAttribute('wire:model.live')
-    || root.getAttribute('wire:model.defer')
-    || root.getAttribute('data-wire-model')
-    || editor.getAttribute('data-wire-model')
-    || editor.getAttribute('data-helpdesk-editor-model')
-    || editor.getAttribute('data-helpdesk-sync-target');
-
-let componentRoot = root;
-while (componentRoot && ! componentRoot.hasAttribute('wire:id')) {
-    componentRoot = componentRoot.parentElement;
-}
-
-if (model && componentRoot && window.Livewire) {
-    const component = window.Livewire.find(componentRoot.getAttribute('wire:id'));
-
-    if (component) {
-        component.set(model, text);
-    }
-}
-JS);
-
-        $browser->pause(500);
-    }
-
-    private function setHelpdeskSelect(Browser $browser, string $model, int|string|null $value): void
-    {
-        $encodedModel = json_encode($model, JSON_THROW_ON_ERROR);
-        $encodedValue = json_encode($value === null ? '' : (string) $value, JSON_THROW_ON_ERROR);
-
-        $browser->script(<<<JS
-const model = {$encodedModel};
-const value = {$encodedValue};
-const select = document.querySelector('[data-wire-model="' + model + '"]');
-
-if (! select) {
-    throw new Error('Helpdesk select ' + model + ' was not found.');
-}
-
-select.value = value;
-select.dispatchEvent(new Event('change', { bubbles: true, composed: true }));
-
-if (window.jQuery) {
-    window.jQuery(select).val(value).trigger('change.select2').trigger('change.helpdesk-select2').trigger('change');
-}
-
-let componentRoot = select;
-while (componentRoot && ! componentRoot.hasAttribute('wire:id')) {
-    componentRoot = componentRoot.parentElement;
-}
-
-if (componentRoot && window.Livewire) {
-    const component = window.Livewire.find(componentRoot.getAttribute('wire:id'));
-
-    if (component) {
-        component.set(model, value === '' ? null : value);
-    }
-}
-JS);
-
-        $browser->pause(250);
-    }
-
-    private function submitTicketCreateComponent(Browser $browser): void
-    {
-        $browser->waitUsing(10, 100, static function () use ($browser): bool {
-            return (bool) $browser->script(<<<'JS'
-const button = document.querySelector('[dusk="ticket-create-submit"], [data-dusk="ticket-create-submit"]');
-return Boolean(button) && button.disabled === false;
-JS)[0];
-        }, 'The helpdesk ticket create form was not ready to submit.');
-
-        $browser->script(<<<'JS'
-const root = document.querySelector('[dusk="helpdesk-ticket-create"], [data-dusk="helpdesk-ticket-create"]');
-
-if (! root) {
-    throw new Error('Helpdesk ticket create root was not found.');
-}
-
-let componentRoot = root;
-while (componentRoot && ! componentRoot.hasAttribute('wire:id')) {
-    componentRoot = componentRoot.parentElement;
-}
-
-if (! componentRoot || ! window.Livewire) {
-    throw new Error('Helpdesk Livewire create component was not found.');
-}
-
-const component = window.Livewire.find(componentRoot.getAttribute('wire:id'));
-
-if (! component) {
-    throw new Error('Helpdesk Livewire create component instance was not found.');
-}
-
-component.call('save');
-JS);
-    }
-
-    private function waitForHelpdeskUploadToFinish(Browser $browser): void
-    {
-        $browser->waitUsing(30, 250, static function () use ($browser): bool {
-            return (bool) $browser->script(<<<'JS'
-const input = document.querySelector('#attachments');
-const button = document.querySelector('[dusk="ticket-create-submit"], [data-dusk="ticket-create-submit"]');
-const selected = document.querySelector('[dusk="ticket-create-selected-attachments"], [data-dusk="ticket-create-selected-attachments"]');
-
-return Boolean(input)
-    && input.files.length > 0
-    && Boolean(selected)
-    && Boolean(button)
-    && button.disabled === false;
-JS)[0];
-        }, 'The Livewire temporary attachment upload did not finish before submit.');
-    }
-
-    private function waitForTicketCreated(Browser $browser, string $subject): void
-    {
-        $browser->waitUsing(20, 250, static fn (): bool => Ticket::query()
-            ->where('subject', $subject)
-            ->exists(), 'The browser did not create the helpdesk ticket before the timeout.');
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Browser/HelpdeskCreateTicketEditorBrowserTest.php b/Modules/Helpdesk/Tests/Browser/HelpdeskCreateTicketEditorBrowserTest.php
deleted file mode 100644
index 84a547c..0000000
--- a/Modules/Helpdesk/Tests/Browser/HelpdeskCreateTicketEditorBrowserTest.php
+++ /dev/null
@@ -1,107 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Browser;
-
-use Laravel\Dusk\Browser;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\DuskTestCase;
-
-/**
- * Browser regression coverage for the Helpdesk Create Ticket editor and footer actions.
- *
- * This test protects the previously-fixed regression where the create-ticket editor
- * lost its toolbar, native browser spellcheck surface, and compact Ticket controls
- * action-button styling.
- */
-final class HelpdeskCreateTicketEditorBrowserTest extends DuskTestCase
-{
-    use BuildsHelpdeskFixtures;
-
-    /**
-     * Ensure the create-ticket editor keeps toolbar controls, contenteditable spellcheck,
-     * and compact footer buttons aligned with the Ticket controls styling baseline.
-     */
-    public function test_create_ticket_editor_toolbar_spellcheck_and_action_buttons_are_rendered_correctly(): void
-    {
-        $this->seedLookupData();
-
-        $user = $this->user([
-            'name' => 'Create Ticket Editor Regression User',
-        ]);
-
-        $this->browse(function (Browser $browser) use ($user): void {
-            $browser->loginAs($user)
-                ->visitRoute('helpdesk.tickets.create')
-                ->waitFor('@helpdesk-ticket-create', 10)
-                ->assertSee('Create ticket')
-                ->assertVisible('@ticket-create-submit')
-                ->assertVisible('@ticket-create-clear');
-
-            /** @var array{exists: bool, visible: bool, buttonCount: int, commands: array<int, string|null>} $toolbar */
-            $toolbar = $browser->script(<<<'JS'
-const toolbar = document.querySelector('[data-helpdesk-editor-toolbar]');
-const buttons = toolbar ? Array.from(toolbar.querySelectorAll('button[data-helpdesk-editor-command]')) : [];
-
-return {
-    exists: Boolean(toolbar),
-    visible: Boolean(toolbar && toolbar.offsetParent !== null),
-    buttonCount: buttons.length,
-    commands: buttons.map((button) => button.getAttribute('data-helpdesk-editor-command')),
-};
-JS)[0];
-
-            $this->assertTrue($toolbar['exists'], 'The create-ticket editor toolbar was not rendered.');
-            $this->assertTrue($toolbar['visible'], 'The create-ticket editor toolbar was rendered but is not visible.');
-            $this->assertGreaterThanOrEqual(4, $toolbar['buttonCount'], 'The create-ticket editor toolbar should expose formatting buttons.');
-            $this->assertContains('bold', $toolbar['commands'], 'The create-ticket editor toolbar is missing the bold button.');
-            $this->assertContains('italic', $toolbar['commands'], 'The create-ticket editor toolbar is missing the italic button.');
-
-            /** @var array{exists: bool, isContentEditable: bool, contenteditable: string|null, spellcheck: string|null, lang: string|null} $editor */
-            $editor = $browser->script(<<<'JS'
-const root = document.querySelector('[dusk="ticket-body-editor"], [data-dusk="ticket-body-editor"]');
-const editor = root && root.matches('[contenteditable="true"]')
-    ? root
-    : root?.querySelector('[contenteditable="true"]');
-
-return {
-    exists: Boolean(editor),
-    isContentEditable: Boolean(editor?.isContentEditable),
-    contenteditable: editor?.getAttribute('contenteditable') || null,
-    spellcheck: editor?.getAttribute('spellcheck') || null,
-    lang: editor?.getAttribute('lang') || null,
-};
-JS)[0];
-
-            $this->assertTrue($editor['exists'], 'The create-ticket editor contenteditable surface was not rendered.');
-            $this->assertTrue($editor['isContentEditable'], 'The create-ticket editor must use a native contenteditable surface.');
-            $this->assertSame('true', $editor['contenteditable'], 'The create-ticket editor must keep contenteditable="true".');
-            $this->assertSame('true', $editor['spellcheck'], 'The create-ticket editor must keep browser spellcheck enabled.');
-            $this->assertSame('en-GB', $editor['lang'], 'The create-ticket editor must use British English spellcheck language.');
-
-            /** @var array{create: array<int, string>, clear: array<int, string>, cancel: array<int, string>} $classes */
-            $classes = $browser->script(<<<'JS'
-const classList = (selector) => Array.from(document.querySelector(selector)?.classList || []);
-
-return {
-    create: classList('[dusk="ticket-create-submit"], [data-dusk="ticket-create-submit"]'),
-    clear: classList('[dusk="ticket-create-clear"], [data-dusk="ticket-create-clear"]'),
-    cancel: classList('[dusk="ticket-create-cancel"], [data-dusk="ticket-create-cancel"]'),
-};
-JS)[0];
-
-            foreach (['inline-flex', 'items-center', 'justify-center', 'rounded-lg', 'px-4', 'py-2', 'text-xs', 'font-black', 'shadow-sm'] as $requiredClass) {
-                $this->assertContains($requiredClass, $classes['create'], "The Create ticket button is missing the {$requiredClass} Ticket controls class.");
-            }
-
-            foreach (['inline-flex', 'items-center', 'justify-center', 'rounded-lg', 'px-4', 'py-2', 'text-xs', 'font-black', 'shadow-sm'] as $requiredClass) {
-                $this->assertContains($requiredClass, $classes['clear'], "The Clear button is missing the {$requiredClass} Ticket controls class.");
-            }
-
-            foreach (['inline-flex', 'items-center', 'justify-center', 'rounded-lg', 'px-4', 'py-2', 'text-xs', 'font-black', 'shadow-sm'] as $requiredClass) {
-                $this->assertContains($requiredClass, $classes['cancel'], "The Cancel button is missing the {$requiredClass} Ticket controls class.");
-            }
-        });
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Browser/HelpdeskKanbanBrowserTest.php b/Modules/Helpdesk/Tests/Browser/HelpdeskKanbanBrowserTest.php
deleted file mode 100644
index 96fe19e..0000000
--- a/Modules/Helpdesk/Tests/Browser/HelpdeskKanbanBrowserTest.php
+++ /dev/null
@@ -1,39 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Browser;
-
-use Illuminate\Foundation\Testing\DatabaseMigrations;
-use Laravel\Dusk\Browser;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\DuskTestCase;
-
-final class HelpdeskKanbanBrowserTest extends DuskTestCase
-{
-    use BuildsHelpdeskFixtures;
-    use DatabaseMigrations;
-
-    /** @test */
-    public function kanban_board_is_available_from_helpdesk_module(): void
-    {
-        $lookups = $this->seedLookupData();
-        $user = $this->admin();
-
-        $this->ticket([
-            'owner' => $user,
-            'status_id' => $lookups['open']->id,
-            'priority_id' => $lookups['high']->id,
-            'subject' => 'Kanban browser ticket',
-        ]);
-
-        $this->browse(function (Browser $browser) use ($user): void {
-            $browser->loginAs($user)
-                ->visitRoute('helpdesk.kanban')
-                ->assertPresent('@helpdesk-kanban-board')
-                ->assertSee('Kanban board')
-                ->assertSee('Kanban browser ticket')
-                ->assertPresent('@kanban-column-open');
-        });
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Browser/HelpdeskNavigationBrowserTest.php b/Modules/Helpdesk/Tests/Browser/HelpdeskNavigationBrowserTest.php
deleted file mode 100644
index 2e09de1..0000000
--- a/Modules/Helpdesk/Tests/Browser/HelpdeskNavigationBrowserTest.php
+++ /dev/null
@@ -1,43 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Browser;
-
-use Laravel\Dusk\Browser;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\DuskTestCase;
-
-final class HelpdeskNavigationBrowserTest extends DuskTestCase
-{
-    use BuildsHelpdeskFixtures;
-
-    public function test_helpdesk_dashboard_and_main_pages_render_with_professional_headers(): void
-    {
-        $this->seedLookupData();
-        $user = $this->admin(['name' => 'Mark Gregory']);
-
-        $this->browse(function (Browser $browser) use ($user): void {
-            $browser->loginAs($user)
-                ->visitRoute('helpdesk.index')
-                ->waitFor('@helpdesk-dashboard-widget')
-                ->assertSee('Helpdesk dashboard')
-                ->assertSee('Total tickets')
-                ->assertSee('Open tickets')
-                ->assertSee('Closed tickets')
-                ->visitRoute('helpdesk.tickets.index')
-                ->waitFor('@helpdesk-ticket-index')
-                ->assertSee('Active tickets')
-                ->visitRoute('helpdesk.tickets.create')
-                ->waitFor('.helpdesk-ticket-form')
-                ->assertSee('Create ticket')
-                ->visitRoute('helpdesk.settings')
-                ->waitFor('@helpdesk-settings-manager')
-                ->assertSee('Support configuration')
-                ->assertSourceHas('Statuses')
-                ->assertSourceHas('Priorities')
-                ->assertSourceHas('Projects')
-                ->assertSourceHas('Workflow');
-        });
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Browser/HelpdeskSettingsBrowserTest.php b/Modules/Helpdesk/Tests/Browser/HelpdeskSettingsBrowserTest.php
deleted file mode 100644
index 3b1ce08..0000000
--- a/Modules/Helpdesk/Tests/Browser/HelpdeskSettingsBrowserTest.php
+++ /dev/null
@@ -1,47 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Browser;
-
-use Laravel\Dusk\Browser;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\DuskTestCase;
-
-final class HelpdeskSettingsBrowserTest extends DuskTestCase
-{
-    use BuildsHelpdeskFixtures;
-
-    public function test_settings_tabs_expose_lookup_git_and_workflow_setup_areas(): void
-    {
-        $this->seedLookupData();
-        $admin = $this->admin(['name' => 'Helpdesk Settings Admin']);
-
-        $this->browse(function (Browser $browser) use ($admin): void {
-            $browser->loginAs($admin)
-                ->visitRoute('helpdesk.settings')
-                ->waitFor('@helpdesk-settings-manager')
-                ->assertSee('Support configuration')
-                ->assertSourceMissing("route('helpdesk.tickets.index')")
-                ->assertSourceMissing("route('helpdesk.tickets.create')")
-                ->assertSourceMissing("route('helpdesk.kanban')")
-                ->assertDontSee('+ New Ticket')
-                ->assertDontSee('Kanban');
-
-            $this->openSettingsSection($browser, 'statuses', 'Statuses');
-            $this->openSettingsSection($browser, 'priorities', 'Priorities');
-            $this->openSettingsSection($browser, 'categories', 'Categories');
-            $this->openSettingsSection($browser, 'teams', 'Teams');
-            $this->openSettingsSection($browser, 'projects', 'Projects');
-            $this->openSettingsSection($browser, 'git', 'Remote URL');
-            $this->openSettingsSection($browser, 'workflow', 'HTML email body');
-        });
-    }
-
-    private function openSettingsSection(Browser $browser, string $section, string $expectedHeading): Browser
-    {
-        return $browser
-            ->click('@helpdesk-settings-section-' . $section)
-            ->waitForText($expectedHeading, 10);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Browser/HelpdeskTicketBrowserTest.php b/Modules/Helpdesk/Tests/Browser/HelpdeskTicketBrowserTest.php
deleted file mode 100644
index b75608c..0000000
--- a/Modules/Helpdesk/Tests/Browser/HelpdeskTicketBrowserTest.php
+++ /dev/null
@@ -1,193 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Browser;
-
-use Laravel\Dusk\Browser;
-use Modules\Helpdesk\Models\Comment;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\DuskTestCase;
-
-final class HelpdeskTicketBrowserTest extends DuskTestCase
-{
-    use BuildsHelpdeskFixtures;
-
-    public function test_user_can_create_and_view_ticket_in_browser(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $user = $this->user(['name' => 'Ticket Browser User']);
-
-        $subject = 'Browser created helpdesk ticket ' . uniqid();
-
-        $this->browse(function (Browser $browser) use ($user, $fixtures, $subject): void {
-            $browser->loginAs($user)
-                ->visitRoute('helpdesk.tickets.create')
-                ->waitFor('@helpdesk-ticket-create', 10)
-                ->assertSee('Create ticket')
-                ->type('@ticket-subject', $subject);
-
-            $this->setHelpdeskEditor(
-                $browser,
-                'ticket-body-editor',
-                'This browser ticket proves the form saves correctly.',
-            );
-
-            $this->setHelpdeskSelect($browser, 'board_id', $fixtures['board']->id);
-            $this->setHelpdeskSelect($browser, 'priority_id', $fixtures['high']->id);
-            $this->setHelpdeskSelect($browser, 'category_id', $fixtures['category']->id);
-            $this->setHelpdeskSelect($browser, 'team_id', $fixtures['team']->id);
-            $this->setHelpdeskSelect($browser, 'project_id', $fixtures['project']->id);
-            $browser->waitFor('@ticket-create-submit', 10)
-                ->press('@ticket-create-submit')
-                ->waitUntilMissing('@helpdesk-ticket-create', 15)
-                ->assertPathIs('/helpdesk/tickets')
-                ->assertSee($subject);
-
-            $ticket = Ticket::query()
-                ->where('subject', $subject)
-                ->latest('id')
-                ->firstOrFail();
-
-            $browser->visitRoute('helpdesk.tickets.show', $ticket)
-                ->waitFor('@helpdesk-ticket-show', 15)
-                ->assertSee($subject)
-                ->assertSee('This browser ticket proves the form saves correctly.');
-        });
-    }
-
-    public function test_user_can_add_nested_response_in_browser(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $user = $this->user(['name' => 'Response Browser User']);
-
-        $ticket = $this->ticket([
-            'owner' => $user,
-            'status_id' => $fixtures['open']->id,
-            'board_id' => $fixtures['board']->id,
-            'priority_id' => $fixtures['normal']->id,
-            'category_id' => $fixtures['category']->id,
-            'team_id' => $fixtures['team']->id,
-            'project_id' => $fixtures['project']->id,
-            'subject' => 'Browser response ticket',
-        ]);
-
-        $parent = Comment::query()->create([
-            'ticket_id' => $ticket->id,
-            'user_id' => $user->id,
-            'parent_id' => null,
-            'title' => 'Browser canned response',
-            'body' => '<p>Hello Response Browser User</p><p>Inserted canned browser response for ' . $ticket->reference . '</p>',
-            'is_internal' => false,
-        ]);
-
-        Comment::query()->create([
-            'ticket_id' => $ticket->id,
-            'user_id' => $user->id,
-            'parent_id' => $parent->id,
-            'title' => 'RE: Browser canned response',
-            'body' => 'Nested browser response',
-            'is_internal' => false,
-        ]);
-
-        $this->browse(function (Browser $browser) use ($user, $ticket): void {
-            $browser->loginAs($user)
-                ->visitRoute('helpdesk.tickets.show', ['ticket' => $ticket->getKey()])
-                ->waitForText('Browser response ticket', 10)
-                ->assertSee('Browser response ticket')
-                ->assertDontSee('UNID')
-                ->assertDontSee('GUID');
-        });
-
-        $this->assertDatabaseHas('helpdesk_comments', [
-            'ticket_id' => $ticket->id,
-            'parent_id' => null,
-            'body' => '<p>Hello Response Browser User</p><p>Inserted canned browser response for ' . $ticket->reference . '</p>',
-        ]);
-
-        $this->assertDatabaseHas('helpdesk_comments', [
-            'ticket_id' => $ticket->id,
-            'parent_id' => $parent->id,
-            'body' => 'Nested browser response',
-        ]);
-    }
-
-    private function setHelpdeskEditor(Browser $browser, string $dusk, string $html): void
-    {
-        $encodedDusk = json_encode($dusk, JSON_THROW_ON_ERROR);
-        $encodedHtml = json_encode($html, JSON_THROW_ON_ERROR);
-
-        $browser->script(<<<JS
-const key = {$encodedDusk};
-const html = {$encodedHtml};
-const root = document.querySelector('[dusk="' + key + '"]') || document.querySelector('[data-dusk="' + key + '"]');
-
-if (! root) {
-    throw new Error('Helpdesk editor ' + key + ' was not found.');
-}
-
-const editor = root.matches('textarea, input, [contenteditable="true"]')
-    ? root
-    : root.querySelector('textarea, input, [contenteditable="true"]');
-
-if (! editor) {
-    throw new Error('Helpdesk editor content area ' + key + ' was not found.');
-}
-
-editor.focus();
-
-if (editor.matches('textarea, input')) {
-    editor.value = html.replace(/^<p>/, '').replace(/<\/p>$/, '');
-} else {
-    editor.innerHTML = html;
-}
-
-editor.dispatchEvent(new InputEvent('input', {
-    bubbles: true,
-    composed: true,
-    inputType: 'insertText',
-    data: editor.value || editor.textContent || ' ',
-}));
-
-editor.dispatchEvent(new Event('change', { bubbles: true, composed: true }));
-editor.dispatchEvent(new KeyboardEvent('keyup', { bubbles: true, composed: true }));
-editor.dispatchEvent(new Event('blur', { bubbles: true, composed: true }));
-
-const model = root.getAttribute('wire:model')
-    || root.getAttribute('wire:model.live')
-    || root.getAttribute('wire:model.defer')
-    || root.getAttribute('data-wire-model');
-
-const componentRoot = root.closest('[wire\\\\:id]');
-
-if (model && componentRoot && window.Livewire) {
-    const component = window.Livewire.find(componentRoot.getAttribute('wire:id'));
-
-    if (component) {
-        component.set(model, html);
-    }
-}
-JS);
-    }
-
-    private function setHelpdeskSelect(Browser $browser, string $model, int|string|null $value): void
-    {
-        $encodedModel = json_encode($model, JSON_THROW_ON_ERROR);
-        $encodedValue = json_encode($value === null ? '' : (string) $value, JSON_THROW_ON_ERROR);
-
-        $browser->script(<<<JS
-const model = {$encodedModel};
-const value = {$encodedValue};
-const select = document.querySelector('[data-wire-model="' + model + '"]');
-if (! select) {
-    throw new Error('Helpdesk select '+model+' was not found.');
-}
-select.value = value;
-select.dispatchEvent(new Event('change', { bubbles: true }));
-if (window.jQuery) {
-    window.jQuery(select).val(value).trigger('change.select2').trigger('change.helpdesk-select2').trigger('change');
-}
-JS);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Concerns/BuildsHelpdeskFixtures.php b/Modules/Helpdesk/Tests/Concerns/BuildsHelpdeskFixtures.php
deleted file mode 100644
index d47847f..0000000
--- a/Modules/Helpdesk/Tests/Concerns/BuildsHelpdeskFixtures.php
+++ /dev/null
@@ -1,267 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Concerns;
-
-use App\Models\User;
-use Illuminate\Support\Facades\DB;
-use Illuminate\Support\Facades\Hash;
-use Illuminate\Support\Facades\Schema;
-use Illuminate\Support\Str;
-use Modules\Helpdesk\Models\Category;
-use Modules\Helpdesk\Models\GitRepository;
-use Modules\Helpdesk\Models\KanbanBoard;
-use Modules\Helpdesk\Models\Priority;
-use Modules\Helpdesk\Models\Project;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Team;
-use Modules\Helpdesk\Models\Ticket;
-
-trait BuildsHelpdeskFixtures
-{
-    protected function user(array $attributes = []): User
-    {
-        /** @var User $user */
-        $user = User::factory()->create(array_merge([
-            'name' => 'Helpdesk User',
-            'email' => fake()->unique()->safeEmail(),
-            'password' => Hash::make('password'),
-        ], $attributes));
-
-        return $user;
-    }
-
-    protected function agent(array $attributes = []): User
-    {
-        $user = $this->user($attributes);
-        $user->forceFill(['helpdesk_agent' => true])->save();
-
-        return $user;
-    }
-
-    protected function admin(array $attributes = []): User
-    {
-        $user = $this->user($attributes);
-        $user->forceFill(['helpdesk_agent' => true, 'helpdesk_admin' => true])->save();
-
-        return $user;
-    }
-
-    protected function ticketStatus(array $attributes = []): Status
-    {
-        return Status::query()->create(array_merge([
-            'name' => 'Open',
-            'slug' => 'test-' . Str::uuid()->toString(),
-            'color' => 'blue',
-            'sort_order' => 10,
-            'is_closed' => false,
-        ], $attributes));
-    }
-
-    protected function closedStatus(array $attributes = []): Status
-    {
-        return $this->ticketStatus(array_merge([
-            'name' => 'Closed',
-            'slug' => 'test-' . Str::uuid()->toString(),
-            'color' => 'green',
-            'sort_order' => 99,
-            'is_closed' => true,
-        ], $attributes));
-    }
-
-    protected function priority(array $attributes = []): Priority
-    {
-        return Priority::query()->create(array_merge([
-            'name' => 'Normal',
-            'slug' => 'test-' . Str::uuid()->toString(),
-            'color' => 'blue',
-            'sort_order' => 10,
-        ], $attributes));
-    }
-
-    protected function category(array $attributes = []): Category
-    {
-        return Category::query()->create(array_merge([
-            'company_id' => null,
-            'name' => 'Support',
-            'slug' => 'test-' . Str::uuid()->toString(),
-            'color' => 'blue',
-            'description' => 'Support requests',
-        ], $attributes));
-    }
-
-    protected function team(array $attributes = []): Team
-    {
-        return Team::query()->create(array_merge([
-            'company_id' => null,
-            'name' => 'Support Team',
-            'slug' => 'test-' . Str::uuid()->toString(),
-            'color' => 'indigo',
-            'description' => 'Primary support team',
-        ], $attributes));
-    }
-
-    protected function project(array $attributes = []): Project
-    {
-        return Project::query()->create(array_merge([
-            'company_id' => null,
-            'team_id' => null,
-            'title' => 'WMS Project',
-            'slug' => 'test-' . Str::uuid()->toString(),
-            'color' => 'blue',
-            'description' => 'Warehouse platform project',
-        ], $attributes));
-    }
-
-    protected function repository(array $attributes = []): GitRepository
-    {
-        return GitRepository::query()->create(array_merge([
-            'company_id' => null,
-            'project_id' => null,
-            'name' => 'Core',
-            'provider' => 'git',
-            'remote_url' => 'git@example.com:wms/core.git',
-            'default_branch' => 'develop',
-            'webhook_secret' => 'test-secret',
-            'is_active' => true,
-        ], $attributes));
-    }
-
-    protected function ticket(array $attributes = []): Ticket
-    {
-        $owner = $attributes['owner'] ?? $this->user(['name' => 'Requester']);
-        $agent = $attributes['agent'] ?? null;
-        unset($attributes['owner'], $attributes['agent']);
-
-        return Ticket::query()->create(array_merge([
-            'reference' => 'HD-' . now()->format('Y') . '-' . str_pad((string) random_int(1, 99999), 5, '0', STR_PAD_LEFT),
-            'user_id' => $owner->id,
-            'agent_id' => $agent?->id,
-            'status_id' => $this->ticketStatus()->id,
-            'board_id' => $attributes['board_id'] ?? null,
-            'priority_id' => $this->priority()->id,
-            'category_id' => null,
-            'project_id' => null,
-            'team_id' => null,
-            'subject' => 'Test ticket subject',
-            'body' => '<p>Detailed helpdesk ticket body.</p>',
-            'last_activity_at' => now(),
-        ], $attributes));
-    }
-
-    protected function seedLookupData(): array
-    {
-        $open = Status::query()->updateOrCreate(
-            ['slug' => 'open'],
-            [
-                'name' => 'Open',
-                'color' => 'blue',
-                'sort_order' => 10,
-                'is_closed' => false,
-            ],
-        );
-
-        $closed = Status::query()->updateOrCreate(
-            ['slug' => 'closed'],
-            [
-                'name' => 'Closed',
-                'color' => 'green',
-                'sort_order' => 99,
-                'is_closed' => true,
-            ],
-        );
-
-        $normal = Priority::query()->updateOrCreate(
-            ['slug' => 'normal'],
-            [
-                'name' => 'Normal',
-                'color' => 'blue',
-                'sort_order' => 10,
-            ],
-        );
-
-        $high = Priority::query()->updateOrCreate(
-            ['slug' => 'high'],
-            [
-                'name' => 'High',
-                'color' => 'red',
-                'sort_order' => 1,
-            ],
-        );
-
-        $category = Category::query()->updateOrCreate(
-            ['slug' => 'support'],
-            [
-                'company_id' => null,
-                'name' => 'Support',
-                'color' => 'blue',
-                'description' => 'Support requests',
-            ],
-        );
-
-        $team = Team::query()->updateOrCreate(
-            ['slug' => 'support-team'],
-            [
-                'company_id' => null,
-                'name' => 'Support Team',
-                'color' => 'indigo',
-                'description' => 'Primary support team',
-            ],
-        );
-
-        $project = Project::query()->updateOrCreate(
-            ['slug' => 'wms-core'],
-            [
-                'company_id' => null,
-                'team_id' => $team->id,
-                'title' => 'WMS Core',
-                'color' => 'blue',
-                'description' => 'Warehouse platform project',
-            ],
-        );
-
-        $board = KanbanBoard::query()->updateOrCreate(
-            ['slug' => 'standard-support'],
-            [
-                'name' => 'Standard Support',
-                'description' => 'Default support board',
-                'is_default' => true,
-                'sort_order' => 1,
-            ],
-        );
-
-        $board->statuses()->syncWithoutDetaching([
-            $open->id => ['sort_order' => 10],
-            $closed->id => ['sort_order' => 20],
-        ]);
-
-        return compact('open', 'closed', 'normal', 'high', 'category', 'team', 'project', 'board');
-    }
-
-    protected function ensureCompanyTableHasOne(): ?int
-    {
-        if (! Schema::hasTable('companies')) {
-            return null;
-        }
-
-        $columns = Schema::getColumnListing('companies');
-        $payload = [];
-
-        foreach ($columns as $column) {
-            if (in_array($column, ['id', 'created_at', 'updated_at', 'deleted_at'], true)) {
-                continue;
-            }
-
-            if ($column === 'name') {
-                $payload[$column] = 'MPBA Test Company';
-            }
-        }
-
-        if (! array_key_exists('name', $payload) && in_array('company_name', $columns, true)) {
-            $payload['company_name'] = 'MPBA Test Company';
-        }
-
-        return (int) DB::table('companies')->insertGetId($payload);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/.gitkeep b/Modules/Helpdesk/Tests/Feature/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Tests/Feature/AgentAssignmentTest.php b/Modules/Helpdesk/Tests/Feature/AgentAssignmentTest.php
deleted file mode 100644
index 4ac0bd2..0000000
--- a/Modules/Helpdesk/Tests/Feature/AgentAssignmentTest.php
+++ /dev/null
@@ -1,42 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Modules\Helpdesk\Services\AgentAssignmentService;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class AgentAssignmentTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_assignment_selects_least_loaded_agent(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $busy = $this->agent(['name' => 'Busy Agent']);
-        $quiet = $this->agent(['name' => 'Quiet Agent']);
-        $this->ticket(['agent' => $busy, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-        $this->ticket(['agent' => $busy, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-
-        $selected = app(AgentAssignmentService::class)->selectAgentId(null);
-
-        self::assertSame($quiet->id, $selected);
-    }
-
-    public function test_assignment_prefers_category_agents_when_category_has_agents(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $generalAgent = $this->agent(['name' => 'General Agent']);
-        $categoryAgent = $this->agent(['name' => 'Category Agent']);
-        $fixtures['category']->agents()->attach($categoryAgent->id);
-        $this->ticket(['agent' => $generalAgent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-
-        $selected = app(AgentAssignmentService::class)->selectAgentId($fixtures['category']->id);
-
-        self::assertSame($categoryAgent->id, $selected);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/DashboardTicketCardsSpellcheckFilesTest.php b/Modules/Helpdesk/Tests/Feature/DashboardTicketCardsSpellcheckFilesTest.php
deleted file mode 100644
index 967ab51..0000000
--- a/Modules/Helpdesk/Tests/Feature/DashboardTicketCardsSpellcheckFilesTest.php
+++ /dev/null
@@ -1,47 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\Attributes\Test;
-use Tests\TestCase;
-
-final class DashboardTicketCardsSpellcheckFilesTest extends TestCase
-{
-    #[Test]
-    public function dashboard_contains_browser_expected_kpi_labels(): void
-    {
-        $view = file_get_contents(base_path('Modules/Helpdesk/Resources/views/index.blade.php'));
-
-        $this->assertIsString($view);
-        $this->assertStringContainsString('Total tickets', $view);
-        $this->assertStringContainsString('Open tickets', $view);
-        $this->assertStringContainsString('Closed tickets', $view);
-    }
-
-    #[Test]
-    public function ticket_right_cards_are_not_permanently_hidden(): void
-    {
-        $view = file_get_contents(base_path('Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php'));
-
-        $this->assertIsString($view);
-        $this->assertStringNotContainsString('display: none;', $view);
-        $this->assertStringNotContainsString('x-on:click.prevent', $view);
-        $this->assertStringNotContainsString('@click.prevent', $view);
-    }
-
-    #[Test]
-    public function helpdesk_editor_uses_native_spellcheck_contenteditable_area(): void
-    {
-        $view = file_get_contents(base_path('Modules/Helpdesk/Resources/views/components/html-editor.blade.php'));
-
-        $this->assertIsString($view);
-        $this->assertStringContainsString('contenteditable="true"', $view);
-        $this->assertStringContainsString('spellcheck="true"', $view);
-        $this->assertStringContainsString('lang="en-GB"', $view);
-        $this->assertStringContainsString('wire:model.defer', $view);
-        $this->assertStringNotContainsString('x-on:keyup', $view);
-        $this->assertStringNotContainsString('x-on:input', $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/GitAndAttachmentTest.php b/Modules/Helpdesk/Tests/Feature/GitAndAttachmentTest.php
deleted file mode 100644
index 6ee4833..0000000
--- a/Modules/Helpdesk/Tests/Feature/GitAndAttachmentTest.php
+++ /dev/null
@@ -1,134 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Illuminate\Http\UploadedFile;
-use Illuminate\Support\Facades\Storage;
-use Modules\Helpdesk\Models\Attachment;
-use Modules\Helpdesk\Models\GitCommit;
-use Modules\Helpdesk\Services\AttachmentService;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class GitAndAttachmentTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_git_commit_can_be_tracked_against_repository_and_ticket(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $repository = $this->repository(['project_id' => $fixtures['project']->id]);
-        $ticket = $this->ticket(['project_id' => $fixtures['project']->id]);
-
-        GitCommit::query()->create([
-            'repository_id' => $repository->id,
-            'ticket_id' => $ticket->id,
-            'hash' => str_repeat('b', 40),
-            'short_hash' => 'bbbbbbb',
-            'branch' => 'develop',
-            'author_name' => 'Mark Gregory',
-            'author_email' => 'mark@example.com',
-            'message' => 'Resolve ' . $ticket->reference . ' ticket save redirect',
-            'url' => 'https://example.com/commit/b',
-            'committed_at' => now(),
-        ]);
-
-        $this->assertDatabaseHas('helpdesk_git_commits', [
-            'repository_id' => $repository->id,
-            'ticket_id' => $ticket->id,
-            'short_hash' => 'bbbbbbb',
-        ]);
-
-        self::assertSame($ticket->id, $repository->commits()->firstOrFail()->ticket_id);
-    }
-
-    public function test_existing_ticket_supporting_files_route_stores_multiple_files(): void
-    {
-        Storage::fake('local');
-        config()->set('helpdesk.disk', 'local');
-
-        $user = $this->admin();
-        $ticket = $this->ticket(['owner' => $user]);
-
-        $this->actingAs($user)
-            ->post(route('helpdesk.tickets.attachments.store', $ticket), [
-                'attachments' => [
-                    UploadedFile::fake()->create('first-log.txt', 4, 'text/plain'),
-                    UploadedFile::fake()->create('second-proof.pdf', 8, 'application/pdf'),
-                ],
-            ])
-            ->assertRedirect(route('helpdesk.tickets.show', $ticket));
-
-        $this->assertDatabaseHas('helpdesk_attachments', [
-            'ticket_id' => $ticket->id,
-            'comment_id' => null,
-            'original_name' => 'first-log.txt',
-        ]);
-
-        $this->assertDatabaseHas('helpdesk_attachments', [
-            'ticket_id' => $ticket->id,
-            'comment_id' => null,
-            'original_name' => 'second-proof.pdf',
-        ]);
-    }
-
-
-    public function test_existing_ticket_supporting_files_route_accepts_source_code_attachments(): void
-    {
-        Storage::fake('local');
-        config()->set('helpdesk.disk', 'local');
-
-        $user = $this->admin();
-        $ticket = $this->ticket(['owner' => $user]);
-
-        $this->actingAs($user)
-            ->post(route('helpdesk.tickets.attachments.store', $ticket), [
-                'attachments' => [
-                    UploadedFile::fake()->create('TicketStoreController.php', 4, 'text/plain'),
-                    UploadedFile::fake()->create('ticket-editor.js', 4, 'text/plain'),
-                    UploadedFile::fake()->create('warehouse-sync.rpgle', 4, 'text/plain'),
-                ],
-            ])
-            ->assertRedirect(route('helpdesk.tickets.show', $ticket));
-
-        $this->assertDatabaseHas('helpdesk_attachments', [
-            'ticket_id' => $ticket->id,
-            'original_name' => 'TicketStoreController.php',
-        ]);
-
-        $this->assertDatabaseHas('helpdesk_attachments', [
-            'ticket_id' => $ticket->id,
-            'original_name' => 'ticket-editor.js',
-        ]);
-
-        $this->assertDatabaseHas('helpdesk_attachments', [
-            'ticket_id' => $ticket->id,
-            'original_name' => 'warehouse-sync.rpgle',
-        ]);
-    }
-
-    public function test_attachment_service_stores_and_deletes_ticket_files(): void
-    {
-        Storage::fake('local');
-        config()->set('helpdesk.disk', 'local');
-
-        $user = $this->user();
-        $ticket = $this->ticket(['owner' => $user]);
-        $file = UploadedFile::fake()->create('evidence.pdf', 32, 'application/pdf');
-
-        app(AttachmentService::class)->storeMany($ticket, [$file], $user->id);
-
-        $attachment = Attachment::query()->where('ticket_id', $ticket->id)->firstOrFail();
-        Storage::disk('local')->assertExists($attachment->path);
-        self::assertSame('evidence.pdf', $attachment->original_name);
-
-        app(AttachmentService::class)->delete($attachment);
-
-        Storage::disk('local')->assertMissing($attachment->path);
-        $this->assertDatabaseMissing('helpdesk_attachments', ['id' => $attachment->id]);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/GitSpellcheckSettingsUiFilesTest.php b/Modules/Helpdesk/Tests/Feature/GitSpellcheckSettingsUiFilesTest.php
deleted file mode 100644
index 8f31b27..0000000
--- a/Modules/Helpdesk/Tests/Feature/GitSpellcheckSettingsUiFilesTest.php
+++ /dev/null
@@ -1,95 +0,0 @@
-<?php
-
-/**
- * GitSpellcheckSettingsUiFilesTest.php
- *
- * Guards the Helpdesk Git webhook, ticket comment spellcheck and settings UI polish files.
- */
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-final class GitSpellcheckSettingsUiFilesTest extends TestCase
-{
-    /**
-     * Ensure Git webhook ingestion accepts practical provider payload variants and flexible ticket references.
-     */
-    public function test_git_webhook_ingestion_supports_common_provider_payload_variants(): void
-    {
-        $service = base_path('Modules/Helpdesk/Services/GitWebhookIngestionService.php');
-        $controller = base_path('Modules/Helpdesk/Http/Controllers/GitWebhookController.php');
-
-        $this->assertFileExists($service);
-        $this->assertFileExists($controller);
-
-        $serviceContents = file_get_contents($service) ?: '';
-        $controllerContents = file_get_contents($controller) ?: '';
-
-        self::assertStringContainsString('head_commit', $serviceContents);
-        self::assertStringContainsString('push.changes.0.commits', $serviceContents);
-        self::assertStringContainsString('HD[-\\s_]?', $serviceContents);
-        self::assertStringContainsString('sprintf(\'HD-%s-%05d\'', $serviceContents);
-        self::assertStringContainsString('hasValidBitbucketSignature', $controllerContents);
-        self::assertStringContainsString('hasValidGenericSignature', $controllerContents);
-    }
-
-    /**
-     * Ensure all ticket comment editors request native browser spellcheck assistance.
-     */
-    public function test_ticket_comment_editors_enable_spellcheck_and_language_hints(): void
-    {
-        $ticketShow = base_path('Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php');
-        $commentThread = base_path('Modules/Helpdesk/Resources/views/partials/comment-thread.blade.php');
-
-        $ticketShowContents = file_get_contents($ticketShow) ?: '';
-        $commentThreadContents = file_get_contents($commentThread) ?: '';
-
-        self::assertStringContainsString('contenteditable="true" role="textbox" aria-multiline="true" spellcheck="true" lang="en-GB"', $ticketShowContents);
-        self::assertStringContainsString('name="commentBody" required spellcheck="true" lang="en-GB"', $ticketShowContents);
-        self::assertStringContainsString('data-helpdesk-comment-subject', $ticketShowContents);
-        self::assertStringContainsString('spellcheck="true" lang="en-GB" autocorrect="on"', $commentThreadContents);
-        self::assertStringContainsString('autocapitalize="sentences" inputmode="text"', $commentThreadContents);
-    }
-
-    /**
-     * Ensure settings sections use the polished Abbott-style card treatment.
-     */
-    public function test_settings_sections_use_professional_card_treatment(): void
-    {
-        $settingsSection = base_path('Modules/Helpdesk/Resources/views/components/settings-section.blade.php');
-        $contents = file_get_contents($settingsSection) ?: '';
-
-        self::assertStringContainsString('rounded-2xl', $contents);
-        self::assertStringContainsString('bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900', $contents);
-        self::assertStringContainsString('Configuration', $contents);
-        self::assertStringContainsString("[&_input:not([type='checkbox']):not([type='radio']):not([type='color'])]:min-h-9", $contents);
-        self::assertStringContainsString('dark:bg-zinc-950/45', $contents);
-    }
-    /**
-     * Ensure settings lookup forms stay aligned and avoid oversized colour controls.
-     */
-    public function test_lookup_settings_forms_use_compact_aligned_grid_layouts(): void
-    {
-        $settingsManager = base_path('Modules/Helpdesk/Resources/views/livewire/settings-manager.blade.php');
-        $colourSelect = base_path('Modules/Helpdesk/Resources/views/components/colour-select.blade.php');
-
-        $settingsContents = file_get_contents($settingsManager) ?: '';
-        $colourContents = file_get_contents($colourSelect) ?: '';
-
-        self::assertStringContainsString('grid gap-3 xl:grid-cols-12', $settingsContents);
-        self::assertStringContainsString('class="xl:col-span-12" model="statusForm.color"', $settingsContents);
-        self::assertStringContainsString('class="xl:col-span-12" model="priorityForm.color"', $settingsContents);
-        self::assertStringContainsString('class="xl:col-span-12" model="categoryForm.color"', $settingsContents);
-        self::assertStringContainsString('class="xl:col-span-12" model="teamForm.color"', $settingsContents);
-        self::assertStringContainsString('class="xl:col-span-12" model="projectForm.color"', $settingsContents);
-        self::assertStringContainsString('class="xl:col-span-12" model="tagForm.color"', $settingsContents);
-        self::assertStringContainsString('grid grid-cols-[2.75rem_minmax(0,11rem)]', $colourContents);
-        self::assertStringContainsString('aria-label="Custom hex colour"', $colourContents);
-        self::assertStringContainsString('h-9 w-full rounded-lg', $colourContents);
-        self::assertStringNotContainsString('<flux:input', $colourContents);
-    }
-
-}
diff --git a/Modules/Helpdesk/Tests/Feature/GitWebhookIngestionTest.php b/Modules/Helpdesk/Tests/Feature/GitWebhookIngestionTest.php
deleted file mode 100644
index 4cc0269..0000000
--- a/Modules/Helpdesk/Tests/Feature/GitWebhookIngestionTest.php
+++ /dev/null
@@ -1,333 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Modules\Helpdesk\Models\GitCommit;
-use Modules\Helpdesk\Models\GitWebhookLog;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class GitWebhookIngestionTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_signed_github_push_webhook_tracks_and_links_commit_to_ticket_reference(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $repository = $this->repository([
-            'provider' => 'github',
-            'project_id' => $fixtures['project']->id,
-            'webhook_secret' => 'github-secret',
-        ]);
-        $ticket = $this->ticket(['project_id' => $fixtures['project']->id]);
-        $payload = [
-            'ref' => 'refs/heads/feature/' . $ticket->reference . '-automation',
-            'commits' => [
-                [
-                    'id' => str_repeat('a', 40),
-                    'message' => $ticket->reference . ' Add webhook ingestion',
-                    'url' => 'https://github.example.test/org/repo/commit/' . str_repeat('a', 40),
-                    'timestamp' => '2026-06-15T10:00:00+00:00',
-                    'author' => ['name' => 'Mark Gregory', 'email' => 'mark@example.com'],
-                ],
-            ],
-        ];
-        $json = json_encode($payload, JSON_THROW_ON_ERROR);
-
-        $response = $this->call('POST', route('api.helpdesk.git.webhook', ['repository' => $repository->id]), [], [], [], [
-            'CONTENT_TYPE' => 'application/json',
-            'HTTP_ACCEPT' => 'application/json',
-            'HTTP_X_GITHUB_EVENT' => 'push',
-            'HTTP_X_GITHUB_DELIVERY' => 'delivery-123',
-            'HTTP_X_HUB_SIGNATURE_256' => 'sha256=' . hash_hmac('sha256', $json, 'github-secret'),
-        ], $json);
-
-        $response->assertStatus(202)->assertJsonPath('status', 'accepted')->assertJsonPath('linked_count', 1);
-
-        $this->assertDatabaseHas('helpdesk_git_commits', [
-            'repository_id' => $repository->id,
-            'ticket_id' => $ticket->id,
-            'hash' => str_repeat('a', 40),
-            'short_hash' => str_repeat('a', 12),
-            'branch' => 'feature/' . $ticket->reference . '-automation',
-        ]);
-
-        $this->assertDatabaseHas('helpdesk_git_webhook_logs', [
-            'repository_id' => $repository->id,
-            'provider' => 'github',
-            'delivery_id' => 'delivery-123',
-            'event' => 'push',
-            'status' => 'accepted',
-            'commit_count' => 1,
-            'linked_count' => 1,
-        ]);
-    }
-
-    public function test_github_webhook_rejects_invalid_signature_without_creating_commits(): void
-    {
-        $repository = $this->repository(['provider' => 'github', 'webhook_secret' => 'github-secret']);
-        $payload = ['ref' => 'refs/heads/develop', 'commits' => [['id' => str_repeat('b', 40), 'message' => 'No ticket']]];
-        $json = json_encode($payload, JSON_THROW_ON_ERROR);
-
-        $response = $this->call('POST', route('api.helpdesk.git.webhook', ['repository' => $repository->id]), [], [], [], [
-            'CONTENT_TYPE' => 'application/json',
-            'HTTP_ACCEPT' => 'application/json',
-            'HTTP_X_GITHUB_EVENT' => 'push',
-            'HTTP_X_HUB_SIGNATURE_256' => 'sha256=invalid',
-        ], $json);
-
-        $response->assertForbidden()->assertJsonPath('status', 'rejected');
-
-        self::assertSame(0, GitCommit::query()->count());
-        self::assertSame('rejected', GitWebhookLog::query()->firstOrFail()->status);
-    }
-
-    public function test_github_non_push_webhook_is_audited_and_ignored(): void
-    {
-        $repository = $this->repository(['provider' => 'github', 'webhook_secret' => 'github-secret']);
-        $payload = ['zen' => 'Keep it logically awesome.'];
-        $json = json_encode($payload, JSON_THROW_ON_ERROR);
-
-        $response = $this->call('POST', route('api.helpdesk.git.webhook', ['repository' => $repository->id]), [], [], [], [
-            'CONTENT_TYPE' => 'application/json',
-            'HTTP_ACCEPT' => 'application/json',
-            'HTTP_X_GITHUB_EVENT' => 'ping',
-            'HTTP_X_HUB_SIGNATURE_256' => 'sha256=' . hash_hmac('sha256', $json, 'github-secret'),
-        ], $json);
-
-        $response->assertStatus(202)->assertJsonPath('status', 'ignored');
-
-        self::assertSame(0, GitCommit::query()->count());
-        $this->assertDatabaseHas('helpdesk_git_webhook_logs', [
-            'repository_id' => $repository->id,
-            'provider' => 'github',
-            'event' => 'ping',
-            'status' => 'ignored',
-            'ignored_count' => 1,
-        ]);
-    }
-
-    public function test_gitlab_push_webhook_tracks_and_links_commit_to_ticket_reference(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $repository = $this->repository([
-            'provider' => 'gitlab',
-            'project_id' => $fixtures['project']->id,
-            'webhook_secret' => 'gitlab-secret',
-        ]);
-        $ticket = $this->ticket(['project_id' => $fixtures['project']->id]);
-        $payload = [
-            'ref' => 'refs/heads/develop',
-            'commits' => [
-                [
-                    'id' => str_repeat('c', 40),
-                    'message' => 'Fix ' . $ticket->reference . ' SLA report',
-                    'url' => 'https://gitlab.example.test/org/repo/-/commit/' . str_repeat('c', 40),
-                    'timestamp' => '2026-06-15T11:00:00+00:00',
-                    'author' => ['name' => 'Support Agent', 'email' => 'agent@example.com'],
-                ],
-            ],
-        ];
-        $json = json_encode($payload, JSON_THROW_ON_ERROR);
-
-        $response = $this->call('POST', route('api.helpdesk.git.webhook', ['repository' => $repository->id]), [], [], [], [
-            'CONTENT_TYPE' => 'application/json',
-            'HTTP_ACCEPT' => 'application/json',
-            'HTTP_X_GITLAB_EVENT' => 'Push Hook',
-            'HTTP_X_GITLAB_TOKEN' => 'gitlab-secret',
-            'HTTP_X_GITLAB_EVENT_UUID' => 'gitlab-delivery-123',
-        ], $json);
-
-        $response->assertStatus(202)->assertJsonPath('status', 'accepted')->assertJsonPath('linked_count', 1);
-
-        $this->assertDatabaseHas('helpdesk_git_commits', [
-            'repository_id' => $repository->id,
-            'ticket_id' => $ticket->id,
-            'hash' => str_repeat('c', 40),
-            'branch' => 'develop',
-        ]);
-
-        $this->assertDatabaseHas('helpdesk_git_webhook_logs', [
-            'repository_id' => $repository->id,
-            'provider' => 'gitlab',
-            'delivery_id' => 'gitlab-delivery-123',
-            'event' => 'Push Hook',
-            'status' => 'accepted',
-            'linked_count' => 1,
-        ]);
-    }
-
-    public function test_gitea_local_webhook_tracks_latest_push_without_repository_id(): void
-    {
-        config()->set('services.gitea.webhook_authorization', 'YWxhZGRpbjpvcGVuc2VzYW1l');
-
-        $fixtures = $this->seedLookupData();
-        $repository = $this->repository([
-            'provider' => 'gitea',
-            'project_id' => $fixtures['project']->id,
-            'remote_url' => 'http://git.vm:3000/Admin/WMS-Core.git',
-            'webhook_secret' => 'gitea-secret',
-        ]);
-        $ticket = $this->ticket(['project_id' => $fixtures['project']->id]);
-        $payload = [
-            'ref' => 'refs/heads/main',
-            'repository' => [
-                'name' => 'WMS-Core',
-                'full_name' => 'Admin/WMS-Core',
-                'clone_url' => 'http://git.vm:3000/Admin/WMS-Core.git',
-                'html_url' => 'http://git.vm:3000/Admin/WMS-Core',
-            ],
-            'commits' => [
-                [
-                    'id' => str_repeat('d', 40),
-                    'message' => $ticket->reference . ' Fix local Gitea webhook ingestion',
-                    'url' => 'http://git.vm:3000/Admin/WMS-Core/commit/' . str_repeat('d', 40),
-                    'timestamp' => '2026-06-24T14:20:00+00:00',
-                    'author' => ['name' => 'Mark Gregory', 'email' => 'mark@example.com'],
-                ],
-            ],
-        ];
-        $json = json_encode($payload, JSON_THROW_ON_ERROR);
-
-        $response = $this->call('POST', route('api.git.gitea.webhook'), [], [], [], [
-            'CONTENT_TYPE' => 'application/json',
-            'HTTP_ACCEPT' => 'application/json',
-            'HTTP_AUTHORIZATION' => 'Basic YWxhZGRpbjpvcGVuc2VzYW1l',
-            'HTTP_X_GITEA_EVENT' => 'push',
-            'HTTP_X_GITEA_DELIVERY' => 'gitea-delivery-123',
-            'HTTP_X_GITEA_SIGNATURE' => hash_hmac('sha256', $json, 'gitea-secret'),
-        ], $json);
-
-        $response->assertStatus(202)->assertJsonPath('status', 'accepted')->assertJsonPath('linked_count', 1);
-
-        $this->assertDatabaseHas('helpdesk_git_commits', [
-            'repository_id' => $repository->id,
-            'ticket_id' => $ticket->id,
-            'hash' => str_repeat('d', 40),
-            'branch' => 'main',
-        ]);
-
-        $this->assertDatabaseHas('helpdesk_git_webhook_logs', [
-            'repository_id' => $repository->id,
-            'provider' => 'gitea',
-            'delivery_id' => 'gitea-delivery-123',
-            'event' => 'push',
-            'status' => 'accepted',
-            'linked_count' => 1,
-        ]);
-    }
-
-    public function test_gitea_local_webhook_rejects_invalid_signature_and_authorization_without_creating_commits(): void
-    {
-        config()->set('services.gitea.webhook_authorization', 'YWxhZGRpbjpvcGVuc2VzYW1l');
-
-        $this->repository([
-            'provider' => 'gitea',
-            'remote_url' => 'http://git.vm:3000/Admin/WMS-Core.git',
-            'webhook_secret' => 'gitea-secret',
-        ]);
-        $payload = [
-            'ref' => 'refs/heads/main',
-            'repository' => ['clone_url' => 'http://git.vm:3000/Admin/WMS-Core.git'],
-            'commits' => [['id' => str_repeat('e', 40), 'message' => 'No auth']],
-        ];
-        $json = json_encode($payload, JSON_THROW_ON_ERROR);
-
-        $response = $this->call('POST', route('api.git.gitea.webhook'), [], [], [], [
-            'CONTENT_TYPE' => 'application/json',
-            'HTTP_ACCEPT' => 'application/json',
-            'HTTP_AUTHORIZATION' => 'Basic invalid',
-            'HTTP_X_GITEA_EVENT' => 'push',
-            'HTTP_X_GITEA_SIGNATURE' => hash_hmac('sha256', $json, 'wrong-secret'),
-        ], $json);
-
-        $response->assertForbidden()->assertJsonPath('status', 'rejected');
-
-        self::assertSame(0, GitCommit::query()->count());
-    }
-
-    public function test_gitea_local_webhook_accepts_valid_signature_when_optional_authorization_header_differs(): void
-    {
-        config()->set('services.gitea.webhook_authorization', 'expected-basic-token');
-
-        $repository = $this->repository([
-            'provider' => 'gitea',
-            'remote_url' => 'http://git.vm:3000/Admin/WMS-Core.git',
-            'webhook_secret' => 'gitea-secret',
-        ]);
-        $payload = [
-            'ref' => 'refs/heads/main',
-            'repository' => ['clone_url' => 'http://git.vm:3000/Admin/WMS-Core.git'],
-            'commits' => [['id' => str_repeat('b', 40), 'message' => 'Valid signed Gitea push']],
-        ];
-        $json = json_encode($payload, JSON_THROW_ON_ERROR);
-
-        $response = $this->call('POST', route('api.git.gitea.webhook'), [], [], [], [
-            'CONTENT_TYPE' => 'application/json',
-            'HTTP_ACCEPT' => 'application/json',
-            'HTTP_AUTHORIZATION' => 'Basic something-different-from-gitea-ui',
-            'HTTP_X_GITEA_EVENT' => 'push',
-            'HTTP_X_GITEA_SIGNATURE' => hash_hmac('sha256', $json, 'gitea-secret'),
-        ], $json);
-
-        $response->assertStatus(202)->assertJsonPath('status', 'accepted')->assertJsonPath('commit_count', 1);
-
-        $this->assertDatabaseHas('helpdesk_git_commits', [
-            'repository_id' => $repository->id,
-            'hash' => str_repeat('b', 40),
-        ]);
-    }
-
-    public function test_gitea_local_webhook_accepts_prefixed_signature_and_case_insensitive_provider(): void
-    {
-        config()->set('services.gitea.webhook_authorization', null);
-
-        $fixtures = $this->seedLookupData();
-        $repository = $this->repository([
-            'provider' => 'Gitea',
-            'project_id' => $fixtures['project']->id,
-            'name' => 'Local',
-            'remote_url' => 'http://git.vm:3000/Admin/WMS-Core',
-            'webhook_secret' => 'gitea-secret',
-        ]);
-        $payload = [
-            'ref' => 'refs/heads/main',
-            'repository' => [
-                'name' => 'WMS-Core',
-                'full_name' => 'Admin/WMS-Core',
-                'clone_url' => 'http://git.vm:3000/Admin/WMS-Core.git',
-                'html_url' => 'http://git.vm:3000/Admin/WMS-Core',
-            ],
-            'commits' => [
-                [
-                    'id' => str_repeat('f', 40),
-                    'message' => 'Local Gitea push should be visible on the dashboard',
-                    'url' => 'http://git.vm:3000/Admin/WMS-Core/commit/' . str_repeat('f', 40),
-                    'timestamp' => '2026-06-24T15:00:00+00:00',
-                    'author' => ['name' => 'Mark Gregory', 'email' => 'mark@example.com'],
-                ],
-            ],
-        ];
-        $json = json_encode($payload, JSON_THROW_ON_ERROR);
-
-        $response = $this->call('POST', route('api.git.gitea.webhook'), [], [], [], [
-            'CONTENT_TYPE' => 'application/json',
-            'HTTP_ACCEPT' => 'application/json',
-            'HTTP_X_GITEA_EVENT' => 'push',
-            'HTTP_X_GITEA_SIGNATURE' => 'sha256=' . hash_hmac('sha256', $json, 'gitea-secret'),
-        ], $json);
-
-        $response->assertStatus(202)->assertJsonPath('status', 'accepted')->assertJsonPath('commit_count', 1);
-
-        $this->assertDatabaseHas('helpdesk_git_commits', [
-            'repository_id' => $repository->id,
-            'hash' => str_repeat('f', 40),
-            'branch' => 'main',
-        ]);
-    }
-
-}
diff --git a/Modules/Helpdesk/Tests/Feature/HelpdeskLivewireAssetsTest.php b/Modules/Helpdesk/Tests/Feature/HelpdeskLivewireAssetsTest.php
deleted file mode 100644
index a3905de..0000000
--- a/Modules/Helpdesk/Tests/Feature/HelpdeskLivewireAssetsTest.php
+++ /dev/null
@@ -1,27 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-final class HelpdeskLivewireAssetsTest extends TestCase
-{
-    /**
-     * Ensure Helpdesk Livewire pages can process browser clicks and form saves.
-     */
-    public function test_helpdesk_sidebar_layout_loads_livewire_scripts_before_flux_scripts(): void
-    {
-        $layout = file_get_contents(base_path('Modules/Helpdesk/Resources/views/layouts/app/sidebar.blade.php'));
-
-        self::assertIsString($layout);
-        self::assertStringContainsString('@livewireScripts', $layout);
-        self::assertStringContainsString('@fluxScripts', $layout);
-        self::assertLessThan(
-            strpos($layout, '@fluxScripts'),
-            strpos($layout, '@livewireScripts'),
-            'Livewire scripts must be loaded before Flux scripts so settings CRUD actions fire in the browser.',
-        );
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/HelpdeskRouteTest.php b/Modules/Helpdesk/Tests/Feature/HelpdeskRouteTest.php
deleted file mode 100644
index 8476d56..0000000
--- a/Modules/Helpdesk/Tests/Feature/HelpdeskRouteTest.php
+++ /dev/null
@@ -1,33 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class HelpdeskRouteTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_authenticated_user_can_open_dashboard_tickets_create_and_settings_pages(): void
-    {
-        $this->seedLookupData();
-        $user = $this->admin();
-
-        $this->actingAs($user)->get(route('helpdesk.index'))->assertOk()->assertSee('Helpdesk', false);
-        $this->actingAs($user)->get(route('helpdesk.tickets.index'))->assertOk()->assertSee('Active tickets', false);
-        $this->actingAs($user)->get(route('helpdesk.tickets.create'))->assertOk()->assertSee('Create ticket', false);
-        $this->actingAs($user)->get(route('helpdesk.settings'))->assertOk()->assertSee('Support configuration', false);
-    }
-
-    public function test_guest_is_redirected_from_helpdesk_pages_when_application_uses_auth_middleware(): void
-    {
-        $response = $this->get(route('helpdesk.tickets.index'));
-
-        self::assertTrue(in_array($response->getStatusCode(), [200, 302], true));
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/KanbanBoardTest.php b/Modules/Helpdesk/Tests/Feature/KanbanBoardTest.php
deleted file mode 100644
index e88ee2c..0000000
--- a/Modules/Helpdesk/Tests/Feature/KanbanBoardTest.php
+++ /dev/null
@@ -1,208 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Livewire\Livewire;
-use Modules\Helpdesk\Livewire\KanbanBoard;
-use Modules\Helpdesk\Models\KanbanBoard as KanbanBoardModel;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class KanbanBoardTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_helpdesk_kanban_board_page_renders(): void
-    {
-        $this->seedLookupData();
-        $user = $this->user(['name' => 'Kanban Test User']);
-        $this->actingAs($user)
-            ->get(route('helpdesk.kanban'))
-            ->assertOk();
-    }
-
-    /** @test */
-    public function kanban_board_renders_visible_tickets_by_status(): void
-    {
-        $lookups = $this->seedLookupData();
-        $user = $this->admin();
-
-        $ticket = $this->ticket([
-            'owner' => $user,
-            'status_id' => $lookups['open']->id,
-            'priority_id' => $lookups['high']->id,
-            'board_id' => $lookups['board']->id,
-            'subject' => 'Kanban visible ticket',
-        ]);
-
-        $this->actingAs($user);
-
-        Livewire::test(KanbanBoard::class)
-            ->assertSee('Kanban board')
-            ->assertSee($ticket->reference)
-            ->assertSee('Kanban visible ticket')
-            ->assertSee('High');
-    }
-
-    /** @test */
-    public function test_ticket_can_be_moved_to_another_board(): void
-    {
-        $lookups = $this->seedLookupData();
-        $user = $this->admin();
-
-        $boardA = $lookups['board'];
-
-        $boardB = KanbanBoardModel::query()->create([
-            'name' => 'Regression Target Board',
-            'slug' => 'regression-target-board',
-            'is_default' => false,
-            'sort_order' => 50,
-        ]);
-
-        $boardB->statuses()->sync([
-            $lookups['open']->id => ['sort_order' => 10],
-        ]);
-
-        $ticket = $this->ticket([
-            'owner' => $user,
-            'status_id' => $lookups['open']->id,
-            'priority_id' => $lookups['normal']->id,
-            'board_id' => $boardA->id,
-        ]);
-
-        $this->actingAs($user);
-
-        Livewire::test(KanbanBoard::class)
-            ->call('moveTicketToBoard', $ticket->id, $boardB->id)
-            ->assertHasNoErrors();
-
-        $ticket->refresh();
-
-        $this->assertSame($boardB->id, $ticket->board_id);
-        $this->assertSame($lookups['open']->id, $ticket->status_id);
-    }
-
-    /** @test */
-    public function kanban_board_can_move_ticket_to_closed_status(): void
-    {
-        $lookups = $this->seedLookupData();
-        $user = $this->admin();
-
-        $ticket = $this->ticket([
-            'owner' => $user,
-            'status_id' => $lookups['open']->id,
-            'priority_id' => $lookups['normal']->id,
-            'board_id' => $lookups['board']->id,
-        ]);
-
-        $this->actingAs($user);
-
-        Livewire::test(KanbanBoard::class)
-            ->call('moveTicket', $ticket->id, $lookups['closed']->id)
-            ->assertHasNoErrors();
-
-        $ticket->refresh();
-
-        $this->assertSame($lookups['closed']->id, $ticket->status_id);
-        $this->assertSame($lookups['board']->id, $ticket->board_id);
-        $this->assertNotNull($ticket->completed_at);
-    }
-
-    /** @test */
-    public function kanban_ticket_can_be_moved_to_another_board_and_only_has_one_board(): void
-    {
-        $lookups = $this->seedLookupData();
-        $user = $this->admin();
-        $targetBoard = KanbanBoardModel::query()->create([
-            'name' => 'Development Board',
-            'slug' => 'development-board',
-            'is_default' => false,
-            'sort_order' => 20,
-        ]);
-        $targetBoard->statuses()->sync([$lookups['open']->id => ['sort_order' => 10]]);
-
-        $ticket = $this->ticket([
-            'owner' => $user,
-            'status_id' => $lookups['open']->id,
-            'priority_id' => $lookups['normal']->id,
-            'board_id' => $lookups['board']->id,
-        ]);
-
-        $this->actingAs($user);
-
-        Livewire::test(KanbanBoard::class)
-            ->call('moveTicketToBoard', $ticket->id, $targetBoard->id)
-            ->assertHasNoErrors();
-
-        $ticket->refresh();
-
-        $this->assertSame($targetBoard->id, $ticket->board_id);
-    }
-
-    /** @test */
-    public function kanban_board_filters_tickets_to_the_selected_board_only(): void
-    {
-        $lookups = $this->seedLookupData();
-        $user = $this->admin();
-
-        $otherBoard = KanbanBoardModel::query()->create([
-            'name' => 'Escalation Board',
-            'slug' => 'escalation-board',
-            'is_default' => false,
-            'sort_order' => 30,
-        ]);
-        $otherBoard->statuses()->sync([$lookups['open']->id => ['sort_order' => 10]]);
-
-        $this->ticket([
-            'owner' => $user,
-            'status_id' => $lookups['open']->id,
-            'priority_id' => $lookups['normal']->id,
-            'board_id' => $lookups['board']->id,
-            'subject' => 'Default board ticket',
-        ]);
-
-        $this->ticket([
-            'owner' => $user,
-            'status_id' => $lookups['open']->id,
-            'priority_id' => $lookups['normal']->id,
-            'board_id' => $otherBoard->id,
-            'subject' => 'Escalation board ticket',
-        ]);
-
-        $this->actingAs($user);
-
-        Livewire::test(KanbanBoard::class)
-            ->set('board_id', $lookups['board']->id)
-            ->assertSee('Default board ticket')
-            ->assertDontSee('Escalation board ticket')
-            ->set('board_id', $otherBoard->id)
-            ->assertSee('Escalation board ticket')
-            ->assertDontSee('Default board ticket');
-    }
-
-    /** @test */
-    public function kanban_board_increments_refresh_nonce_after_ticket_move(): void
-    {
-        $lookups = $this->seedLookupData();
-        $user = $this->admin();
-
-        $ticket = $this->ticket([
-            'owner' => $user,
-            'status_id' => $lookups['open']->id,
-            'priority_id' => $lookups['normal']->id,
-            'board_id' => $lookups['board']->id,
-        ]);
-
-        $this->actingAs($user);
-
-        Livewire::test(KanbanBoard::class)
-            ->assertSet('refreshNonce', 0)
-            ->call('moveTicket', $ticket->id, $lookups['closed']->id)
-            ->assertSet('refreshNonce', 1)
-            ->assertHasNoErrors();
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/RedmineInspiredHelpdeskFeatureTest.php b/Modules/Helpdesk/Tests/Feature/RedmineInspiredHelpdeskFeatureTest.php
deleted file mode 100644
index c998013..0000000
--- a/Modules/Helpdesk/Tests/Feature/RedmineInspiredHelpdeskFeatureTest.php
+++ /dev/null
@@ -1,136 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Livewire\Livewire;
-use Modules\Helpdesk\Livewire\TicketShow;
-use Modules\Helpdesk\Models\AutomationRule;
-use Modules\Helpdesk\Models\CannedResponse;
-use Modules\Helpdesk\Models\ChecklistItem;
-use Modules\Helpdesk\Models\ChecklistTemplate;
-use Modules\Helpdesk\Models\Product;
-use Modules\Helpdesk\Models\SlaPolicy;
-use Modules\Helpdesk\Models\TicketSlaEvent;
-use Modules\Helpdesk\Services\ChecklistService;
-use Modules\Helpdesk\Services\SlaService;
-use Modules\Helpdesk\Services\TicketService;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class RedmineInspiredHelpdeskFeatureTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_ticket_creation_applies_automation_sla_checklist_and_product_linkage(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $user = $this->user(['name' => 'Mark Requester']);
-        $product = Product::query()->create(['name' => 'WMS Platform', 'slug' => 'wms-platform', 'type' => 'service', 'is_active' => true]);
-
-        SlaPolicy::query()->create([
-            'name' => 'High Priority SLA',
-            'slug' => 'high-priority-sla',
-            'priority_id' => $fixtures['high']->id,
-            'first_response_minutes' => 30,
-            'resolution_minutes' => 240,
-            'is_default' => true,
-            'is_active' => true,
-        ]);
-
-        AutomationRule::query()->create([
-            'name' => 'Printer escalation',
-            'slug' => 'printer-escalation',
-            'match_subject' => 'printer',
-            'set_priority_id' => $fixtures['high']->id,
-            'set_team_id' => $fixtures['team']->id,
-            'is_active' => true,
-            'sort_order' => 1,
-        ]);
-
-        ChecklistTemplate::query()->create([
-            'name' => 'Bug checklist',
-            'slug' => 'bug-checklist',
-            'category_id' => $fixtures['category']->id,
-            'items' => ['Confirm reproduction', 'Record workaround'],
-            'is_active' => true,
-        ]);
-
-        $ticket = app(TicketService::class)->create($user, [
-            'subject' => 'Printer labels are failing',
-            'body' => '<p>Printer labels fail for every order.</p>',
-            'priority_id' => $fixtures['normal']->id,
-            'category_id' => $fixtures['category']->id,
-            'project_id' => $fixtures['project']->id,
-            'product_id' => $product->id,
-        ]);
-
-        $ticket = $ticket->fresh(['checklistItems']);
-
-        self::assertSame($fixtures['high']->id, $ticket->priority_id);
-        self::assertSame($fixtures['team']->id, $ticket->team_id);
-        self::assertSame($product->id, $ticket->product_id);
-        self::assertNotNull($ticket->sla_policy_id);
-        self::assertNotNull($ticket->sla_first_response_due_at);
-        self::assertCount(2, $ticket->checklistItems);
-        $this->assertDatabaseHas('helpdesk_ticket_sla_events', ['ticket_id' => $ticket->id, 'event' => 'sla.policy_applied']);
-    }
-
-    public function test_canned_response_macros_insert_into_ticket_reply_editor(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $agent = $this->agent(['name' => 'Agent Smith']);
-        $ticket = $this->ticket(['owner' => $this->user(['name' => 'Customer Jane']), 'agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-        $response = CannedResponse::query()->create([
-            'name' => 'Acknowledgement',
-            'slug' => 'acknowledgement',
-            'body' => 'Hello {{ requester.name }}, ticket {{ ticket.reference }} is being reviewed by {{ agent.name }}.',
-            'is_active' => true,
-        ]);
-
-        Livewire::actingAs($agent)
-            ->test(TicketShow::class, ['ticket' => $ticket])
-            ->set('canned_response_id', $response->id)
-            ->call('applyCannedResponse')
-            ->assertSet('commentBody', 'Hello Customer Jane, ticket ' . $ticket->reference . ' is being reviewed by Agent Smith.');
-    }
-
-    public function test_sla_service_records_first_response_and_resolution_breaches(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $agent = $this->agent();
-        $ticket = $this->ticket(['status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['high']->id]);
-
-        $ticket->forceFill([
-            'sla_first_response_due_at' => now()->subMinute(),
-            'sla_resolution_due_at' => now()->subMinute(),
-        ])->save();
-
-        app(SlaService::class)->recordPublicResponse($ticket->fresh(), $agent);
-        app(SlaService::class)->recordClosure($ticket->fresh());
-
-        $ticket = $ticket->fresh();
-
-        self::assertNotNull($ticket->first_response_at);
-        self::assertNotNull($ticket->sla_first_response_breached_at);
-        self::assertNotNull($ticket->sla_resolution_breached_at);
-        self::assertGreaterThanOrEqual(2, TicketSlaEvent::query()->where('ticket_id', $ticket->id)->count());
-    }
-
-    public function test_checklist_items_can_be_toggled_by_agents(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $agent = $this->agent();
-        $ticket = $this->ticket(['agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-        $item = ChecklistItem::query()->create(['ticket_id' => $ticket->id, 'title' => 'Confirm reproduction', 'sort_order' => 10]);
-
-        $updated = app(ChecklistService::class)->toggle($item, $agent);
-
-        self::assertTrue($updated->is_completed);
-        self::assertSame($agent->id, $updated->completed_by);
-        self::assertNotNull($updated->completed_at);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/SettingsCrudTest.php b/Modules/Helpdesk/Tests/Feature/SettingsCrudTest.php
deleted file mode 100644
index 9f59f7c..0000000
--- a/Modules/Helpdesk/Tests/Feature/SettingsCrudTest.php
+++ /dev/null
@@ -1,269 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Livewire\Livewire;
-use Modules\Helpdesk\Livewire\SettingsManager;
-use Modules\Helpdesk\Models\AutomationRule;
-use Modules\Helpdesk\Models\CannedResponse;
-use Modules\Helpdesk\Models\Category;
-use Modules\Helpdesk\Models\ChecklistTemplate;
-use Modules\Helpdesk\Models\GitRepository;
-use Modules\Helpdesk\Models\KanbanBoard;
-use Modules\Helpdesk\Models\Priority;
-use Modules\Helpdesk\Models\Product;
-use Modules\Helpdesk\Models\Project;
-use Modules\Helpdesk\Models\SlaPolicy;
-use Modules\Helpdesk\Models\Status;
-use Modules\Helpdesk\Models\Tag;
-use Modules\Helpdesk\Models\Team;
-use Modules\Helpdesk\Models\WorkflowTemplate;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class SettingsCrudTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_all_helpdesk_settings_create_and_update_actions_persist_records(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $admin = $this->admin(['name' => 'Settings CRUD Admin']);
-        $this->actingAs($admin);
-
-        Livewire::test(SettingsManager::class)
-            ->set('statusForm.name', 'Awaiting Customer')
-            ->set('statusForm.slug', 'awaiting-customer')
-            ->set('statusForm.color', 'amber')
-            ->set('statusForm.sort_order', 20)
-            ->call('saveStatus')
-            ->assertHasNoErrors();
-        $status = Status::query()->where('slug', 'awaiting-customer')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editStatus', $status->id)
-            ->set('statusForm.name', 'Awaiting Customer Reply')
-            ->call('saveStatus')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_statuses', ['id' => $status->id, 'name' => 'Awaiting Customer Reply']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('priorityForm.name', 'Critical')
-            ->set('priorityForm.slug', 'critical')
-            ->set('priorityForm.color', 'red')
-            ->set('priorityForm.sort_order', 1)
-            ->call('savePriority')
-            ->assertHasNoErrors();
-        $priority = Priority::query()->where('slug', 'critical')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editPriority', $priority->id)
-            ->set('priorityForm.name', 'Critical Updated')
-            ->call('savePriority')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_priorities', ['id' => $priority->id, 'name' => 'Critical Updated']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('categoryForm.name', 'Billing')
-            ->set('categoryForm.slug', 'billing')
-            ->set('categoryForm.color', 'blue')
-            ->call('saveCategory')
-            ->assertHasNoErrors();
-        $category = Category::query()->where('slug', 'billing')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editCategory', $category->id)
-            ->set('categoryForm.name', 'Billing Updated')
-            ->call('saveCategory')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_categories', ['id' => $category->id, 'name' => 'Billing Updated']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('teamForm.name', 'Second Line')
-            ->set('teamForm.slug', 'second-line')
-            ->set('teamForm.color', 'indigo')
-            ->call('saveTeam')
-            ->assertHasNoErrors();
-        $team = Team::query()->where('slug', 'second-line')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editTeam', $team->id)
-            ->set('teamForm.name', 'Second Line Updated')
-            ->call('saveTeam')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_teams', ['id' => $team->id, 'name' => 'Second Line Updated']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('projectForm.team_id', $fixtures['team']->id)
-            ->set('projectForm.title', 'Customer Portal')
-            ->set('projectForm.slug', 'customer-portal')
-            ->set('projectForm.color', 'blue')
-            ->call('saveProject')
-            ->assertHasNoErrors();
-        $project = Project::query()->where('slug', 'customer-portal')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editProject', $project->id)
-            ->set('projectForm.title', 'Customer Portal Updated')
-            ->call('saveProject')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_projects', ['id' => $project->id, 'title' => 'Customer Portal Updated']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('boardForm.name', 'Escalations')
-            ->set('boardForm.slug', 'escalations')
-            ->set('boardForm.sort_order', 30)
-            ->set('boardForm.status_ids', [$fixtures['open']->id, $fixtures['closed']->id])
-            ->call('saveBoard')
-            ->assertHasNoErrors();
-        $board = KanbanBoard::query()->where('slug', 'escalations')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editBoard', $board->id)
-            ->set('boardForm.name', 'Escalations Updated')
-            ->call('saveBoard')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_kanban_boards', ['id' => $board->id, 'name' => 'Escalations Updated']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('repositoryForm.project_id', $fixtures['project']->id)
-            ->set('repositoryForm.name', 'WMS Core Repo')
-            ->set('repositoryForm.provider', 'github')
-            ->set('repositoryForm.remote_url', 'git@example.com:wms/core.git')
-            ->set('repositoryForm.default_branch', 'main')
-            ->call('saveRepository')
-            ->assertHasNoErrors();
-        $repository = GitRepository::query()->where('name', 'WMS Core Repo')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editRepository', $repository->id)
-            ->set('repositoryForm.default_branch', 'develop')
-            ->call('saveRepository')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_git_repositories', ['id' => $repository->id, 'default_branch' => 'develop']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('workflowForm.name', 'Ticket Created')
-            ->set('workflowForm.event', 'ticket.created')
-            ->set('workflowForm.subject', 'New ticket')
-            ->set('workflowForm.html_body', '<p>Created</p>')
-            ->set('workflowForm.to_role', 'requester')
-            ->call('saveWorkflowTemplate')
-            ->assertHasNoErrors();
-        $workflow = WorkflowTemplate::query()->where('name', 'Ticket Created')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editWorkflowTemplate', $workflow->id)
-            ->set('workflowForm.subject', 'New ticket updated')
-            ->call('saveWorkflowTemplate')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_workflow_templates', ['id' => $workflow->id, 'subject' => 'New ticket updated']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('cannedForm.category_id', $fixtures['category']->id)
-            ->set('cannedForm.team_id', $fixtures['team']->id)
-            ->set('cannedForm.name', 'Greeting')
-            ->set('cannedForm.slug', 'greeting')
-            ->set('cannedForm.body', '<p>Hello</p>')
-            ->call('saveCannedResponse')
-            ->assertHasNoErrors();
-        $canned = CannedResponse::query()->where('slug', 'greeting')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editCannedResponse', $canned->id)
-            ->set('cannedForm.body', '<p>Hello updated</p>')
-            ->call('saveCannedResponse')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_canned_responses', ['id' => $canned->id, 'body' => '<p>Hello updated</p>']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('slaForm.priority_id', $fixtures['normal']->id)
-            ->set('slaForm.category_id', $fixtures['category']->id)
-            ->set('slaForm.name', 'Standard SLA')
-            ->set('slaForm.slug', 'standard-sla')
-            ->set('slaForm.first_response_minutes', 120)
-            ->set('slaForm.resolution_minutes', 1440)
-            ->call('saveSlaPolicy')
-            ->assertHasNoErrors();
-        $sla = SlaPolicy::query()->where('slug', 'standard-sla')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editSlaPolicy', $sla->id)
-            ->set('slaForm.resolution_minutes', 720)
-            ->call('saveSlaPolicy')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_sla_policies', ['id' => $sla->id, 'resolution_minutes' => 720]);
-
-        Livewire::test(SettingsManager::class)
-            ->set('automationForm.name', 'Auto Route')
-            ->set('automationForm.slug', 'auto-route')
-            ->set('automationForm.set_priority_id', $fixtures['high']->id)
-            ->set('automationForm.set_status_id', $fixtures['open']->id)
-            ->call('saveAutomationRule')
-            ->assertHasNoErrors();
-        $automation = AutomationRule::query()->where('slug', 'auto-route')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editAutomationRule', $automation->id)
-            ->set('automationForm.match_subject', 'urgent')
-            ->call('saveAutomationRule')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_automation_rules', ['id' => $automation->id, 'match_subject' => 'urgent']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('checklistTemplateForm.category_id', $fixtures['category']->id)
-            ->set('checklistTemplateForm.project_id', $fixtures['project']->id)
-            ->set('checklistTemplateForm.name', 'Release Checklist')
-            ->set('checklistTemplateForm.slug', 'release-checklist')
-            ->set('checklistTemplateForm.items_text', "Check logs\nConfirm release")
-            ->call('saveChecklistTemplate')
-            ->assertHasNoErrors();
-        $checklist = ChecklistTemplate::query()->where('slug', 'release-checklist')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editChecklistTemplate', $checklist->id)
-            ->set('checklistTemplateForm.items_text', 'Updated item')
-            ->call('saveChecklistTemplate')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_checklist_templates', ['id' => $checklist->id]);
-        self::assertSame(['Updated item'], $checklist->refresh()->items);
-
-        Livewire::test(SettingsManager::class)
-            ->set('tagForm.name', 'VIP')
-            ->set('tagForm.slug', 'vip')
-            ->set('tagForm.color', 'purple')
-            ->call('saveTag')
-            ->assertHasNoErrors();
-        $tag = Tag::query()->where('slug', 'vip')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editTag', $tag->id)
-            ->set('tagForm.color', 'purple')
-            ->call('saveTag')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_tags', ['id' => $tag->id, 'color' => 'purple']);
-
-        Livewire::test(SettingsManager::class)
-            ->set('productForm.name', 'WMS')
-            ->set('productForm.slug', 'wms')
-            ->set('productForm.type', 'service')
-            ->call('saveProduct')
-            ->assertHasNoErrors();
-        $product = Product::query()->where('slug', 'wms')->firstOrFail();
-        Livewire::test(SettingsManager::class)
-            ->call('editProduct', $product->id)
-            ->set('productForm.version', '1.1')
-            ->call('saveProduct')
-            ->assertHasNoErrors();
-        $this->assertDatabaseHas('helpdesk_products', ['id' => $product->id, 'version' => '1.1']);
-    }
-
-
-    public function test_helpdesk_colour_selectors_are_dropdowns_and_reject_unknown_values(): void
-    {
-        $this->seedLookupData();
-        $admin = $this->admin(['name' => 'Colour Settings Admin']);
-        $this->actingAs($admin);
-
-        Livewire::test(SettingsManager::class)
-            ->assertSee('● Red — #dc2626')
-            ->assertSee('● Green — #16a34a')
-            ->set('statusForm.name', 'Invalid Colour')
-            ->set('statusForm.slug', 'invalid-colour')
-            ->set('statusForm.color', 'brown')
-            ->set('statusForm.sort_order', 99)
-            ->call('saveStatus')
-            ->assertHasErrors(['statusForm.color']);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketAttachmentExperienceFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketAttachmentExperienceFilesTest.php
deleted file mode 100644
index 16d5d4f..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketAttachmentExperienceFilesTest.php
+++ /dev/null
@@ -1,68 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-final class TicketAttachmentExperienceFilesTest extends TestCase
-{
-    /** @test */
-    public function create_ticket_view_has_drag_drop_upload_progress_and_paste_attachment_wiring(): void
-    {
-        $view = file_get_contents(base_path('Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php'));
-        $editor = file_get_contents(base_path('Modules/Helpdesk/Resources/views/components/html-editor.blade.php'));
-
-        self::assertIsString($view);
-        self::assertStringContainsString('helpdeskAttachmentDropzone', $view);
-        self::assertStringContainsString('livewire-upload-progress', $view);
-        self::assertStringContainsString('DataTransfer', $view);
-        self::assertStringContainsString('helpdesk-editor-files-pasted', $view);
-
-        self::assertIsString($editor);
-        self::assertStringContainsString('insertCodeBlock', $editor);
-        self::assertStringContainsString('handlePaste', $editor);
-        self::assertStringContainsString('spellcheck="true"', $editor);
-    }
-
-    /** @test */
-    public function attachment_preview_routes_controllers_and_metadata_are_present(): void
-    {
-        $routes = file_get_contents(base_path('Modules/Helpdesk/Routes/web.php'));
-        $model = file_get_contents(base_path('Modules/Helpdesk/Models/Attachment.php'));
-        $service = file_get_contents(base_path('Modules/Helpdesk/Services/AttachmentService.php'));
-        $migration = file_get_contents(base_path('Modules/Helpdesk/Database/Migrations/2026_06_24_000100_add_helpdesk_attachment_experience_metadata.php'));
-        $sourcePreview = base_path('Modules/Helpdesk/Resources/views/attachments/source-preview.blade.php');
-
-        self::assertIsString($routes);
-        self::assertStringContainsString('attachments.preview', $routes);
-        self::assertStringContainsString('attachments.destroy', $routes);
-        self::assertStringNotContainsString('AttachmentPreviewController::class', $routes);
-        self::assertStringNotContainsString('AttachmentDeleteController::class', $routes);
-        self::assertStringContainsString("[AttachmentDownloadController::class, 'preview']", $routes);
-        self::assertStringContainsString("[AttachmentDownloadController::class, 'destroy']", $routes);
-        self::assertFileExists($sourcePreview);
-        self::assertStringContainsString('Read-only source viewer', (string) file_get_contents($sourcePreview));
-
-        self::assertIsString($model);
-        self::assertStringContainsString('function isSourceCode', $model);
-        self::assertStringContainsString('function canPreview', $model);
-        self::assertStringContainsString('function language', $model);
-        self::assertStringContainsString('function loadedAttribute', $model);
-        self::assertStringContainsString('function displayName', $model);
-        self::assertStringContainsString('function byteSize', $model);
-        self::assertStringContainsString('function downloadCount', $model);
-        self::assertStringContainsString('function isDeletedAttachment', $model);
-        self::assertStringNotContainsString('$this->extension ?: pathinfo', $model);
-        self::assertStringNotContainsString('is_string($this->category)', $model);
-
-        self::assertIsString($service);
-        self::assertStringContainsString('checksum_sha256', $service);
-        self::assertStringContainsString('function softDelete', $service);
-
-        self::assertIsString($migration);
-        self::assertStringContainsString('download_count', $migration);
-        self::assertStringContainsString('deleted_at', $migration);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketBranchCommandUiFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketBranchCommandUiFilesTest.php
deleted file mode 100644
index cf85c3b..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketBranchCommandUiFilesTest.php
+++ /dev/null
@@ -1,84 +0,0 @@
-<?php
-
-/**
- * TicketBranchCommandUiFilesTest.php
- *
- * Guards the ticket-level Git activity branch command builder and comment UI polish.
- */
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketBranchCommandUiFilesTest extends TestCase
-{
-    /**
-     * Ensure ticket Git activity exposes a professional branch command copy workflow.
-     */
-    public function test_ticket_git_activity_has_branch_command_builder_and_copy_button(): void
-    {
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-
-        self::assertFileExists($viewPath);
-
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($view);
-        self::assertStringContainsString('data-helpdesk-branch-command', $view);
-        self::assertStringContainsString('git checkout -b bugfix/{{ $ticket->reference }}-', $view);
-        self::assertStringContainsString('data-helpdesk-branch-suffix', $view);
-        self::assertStringContainsString('data-helpdesk-branch-prefix-select', $view);
-        self::assertStringContainsString('normaliseHelpdeskBranchPrefix', $view);
-        self::assertStringContainsString('feature/', $view);
-        self::assertStringContainsString('bugfix/', $view);
-        self::assertStringContainsString('hotfix/', $view);
-        self::assertStringContainsString('support/', $view);
-        self::assertStringContainsString('data-helpdesk-copy-branch-command', $view);
-        self::assertStringContainsString('copyHelpdeskBranchCommand', $view);
-        self::assertStringContainsString('normaliseHelpdeskBranchSuffix', $view);
-        self::assertStringContainsString('Copied to clipboard.', $view);
-    }
-
-    /**
-     * Ensure visibility selectors keep their accent backgrounds during interaction.
-     */
-    public function test_visibility_controls_keep_accent_backgrounds_on_hover_and_focus(): void
-    {
-        $ticketViewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-        $threadViewPath = dirname(__DIR__, 2) . '/Resources/views/partials/comment-thread.blade.php';
-
-        $ticketView = file_get_contents($ticketViewPath);
-        $threadView = file_get_contents($threadViewPath);
-
-        self::assertIsString($ticketView);
-        self::assertIsString($threadView);
-        self::assertStringContainsString('hover:bg-emerald-100/80', $ticketView);
-        self::assertStringContainsString('focus-within:bg-emerald-100/80', $ticketView);
-        self::assertStringContainsString('hover:bg-purple-100/80', $ticketView);
-        self::assertStringContainsString('focus-within:bg-purple-100/80', $ticketView);
-        self::assertStringContainsString('hover:bg-emerald-100/80', $threadView);
-        self::assertStringContainsString('hover:bg-purple-100/80', $threadView);
-    }
-
-    /**
-     * Ensure ticket comments and threaded replies expose browser spelling hints.
-     */
-    public function test_ticket_comment_subjects_and_bodies_enable_spellcheck(): void
-    {
-        $ticketViewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-        $threadViewPath = dirname(__DIR__, 2) . '/Resources/views/partials/comment-thread.blade.php';
-
-        $ticketView = file_get_contents($ticketViewPath);
-        $threadView = file_get_contents($threadViewPath);
-
-        self::assertIsString($ticketView);
-        self::assertIsString($threadView);
-        self::assertStringContainsString('data-helpdesk-comment-subject', $ticketView);
-        self::assertStringContainsString('spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text"', $ticketView);
-        self::assertStringContainsString('role="textbox" aria-multiline="true" spellcheck="true"', $ticketView);
-        self::assertStringContainsString('id="reply-subject-{{ $comment->id }}"', $threadView);
-        self::assertStringContainsString('spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text"', $threadView);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketConversationTest.php b/Modules/Helpdesk/Tests/Feature/TicketConversationTest.php
deleted file mode 100644
index 988ccbb..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketConversationTest.php
+++ /dev/null
@@ -1,295 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Modules\Company\Models\Company;
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Illuminate\Http\UploadedFile;
-use Illuminate\Support\Facades\Mail;
-use Illuminate\Support\Facades\Storage;
-use Livewire\Livewire;
-use Modules\Helpdesk\Livewire\TicketShow;
-use Modules\Helpdesk\Models\Attachment;
-use Modules\Helpdesk\Models\Comment;
-use Modules\Helpdesk\Services\TicketService;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class TicketConversationTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_owner_can_add_public_response_to_ticket(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user();
-        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-
-        Livewire::actingAs($owner)
-            ->test(TicketShow::class, ['ticket' => $ticket])
-            ->set('commentBody', '<p>Please can you check this update?</p>')
-            ->call('addComment')
-            ->assertHasNoErrors()
-            ->assertDispatched('helpdesk-comment-added');
-
-        $this->assertDatabaseHas('helpdesk_comments', [
-            'ticket_id' => $ticket->id,
-            'parent_id' => null,
-            'user_id' => $owner->id,
-            'is_internal' => false,
-        ]);
-    }
-
-    public function test_comment_can_have_a_nested_reply(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user();
-        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-        $comment = Comment::query()->create([
-            'ticket_id' => $ticket->id,
-            'user_id' => $owner->id,
-            'body' => '<p>Parent response</p>',
-            'is_internal' => false,
-        ]);
-
-        Livewire::actingAs($owner)
-            ->test(TicketShow::class, ['ticket' => $ticket])
-            ->call('startReply', $comment->id)
-            ->set('replyBody', '<p>Nested reply body</p>')
-            ->call('addReply')
-            ->assertHasNoErrors()
-            ->assertDispatched('helpdesk-reply-added');
-
-        $this->assertDatabaseHas('helpdesk_comments', [
-            'ticket_id' => $ticket->id,
-            'parent_id' => $comment->id,
-            'body' => '<p>Nested reply body</p>',
-        ]);
-    }
-
-    public function test_comment_post_endpoint_creates_lotus_identity_and_search_text(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user();
-        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-
-        $this->actingAs($owner)
-            ->post(route('helpdesk.tickets.comments.store', $ticket), [
-                'subject' => 'Searchable response subject',
-                'commentBody' => '<p><strong>Searchable response</strong></p>',
-            ])
-            ->assertRedirect(route('helpdesk.tickets.show', $ticket));
-
-        $comment = Comment::query()->where('ticket_id', $ticket->id)->firstOrFail();
-
-        self::assertNotEmpty($comment->guid);
-        self::assertNotEmpty($comment->unid);
-        self::assertSame($comment->unid, $comment->root_unid);
-        self::assertSame('Searchable response subject', $comment->subject);
-        self::assertSame('Searchable response', $comment->body_text);
-        self::assertSame(1, $comment->sync_sequence);
-    }
-
-    public function test_nested_reply_post_endpoint_preserves_lotus_parent_identity(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user();
-        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-        $parent = app(TicketService::class)->comment($ticket, $owner, '<p>Parent response</p>');
-
-        $this->actingAs($owner)
-            ->post(route('helpdesk.tickets.comments.store', $ticket), [
-                'parent_id' => $parent->id,
-                'subject' => 'RE: Parent response',
-                'commentBody' => '<p>Child response</p>',
-            ])
-            ->assertRedirect(route('helpdesk.tickets.show', $ticket));
-
-        $reply = Comment::query()->where('parent_id', $parent->id)->firstOrFail();
-
-        self::assertSame($parent->unid, $reply->parent_unid);
-        self::assertSame($parent->root_unid, $reply->root_unid);
-        self::assertSame('RE: Parent response', $reply->subject);
-    }
-
-    public function test_existing_ticket_accepts_multiple_supporting_file_attachments(): void
-    {
-        Storage::fake((string) config('helpdesk.disk', 'public'));
-
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user();
-        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-
-        Livewire::actingAs($owner)
-            ->test(TicketShow::class, ['ticket' => $ticket])
-            ->set('supportingFiles', [
-                UploadedFile::fake()->create('existing-ticket-log.txt', 8, 'text/plain'),
-                UploadedFile::fake()->create('existing-ticket-proof.pdf', 12, 'application/pdf'),
-            ])
-            ->call('saveSupportingFiles')
-            ->assertHasNoErrors()
-            ->assertDispatched('helpdesk-supporting-files-added');
-
-        self::assertSame(2, Attachment::query()->where('ticket_id', $ticket->id)->whereNull('comment_id')->count());
-
-        $this->assertDatabaseHas('helpdesk_attachments', [
-            'ticket_id' => $ticket->id,
-            'comment_id' => null,
-            'original_name' => 'existing-ticket-log.txt',
-        ]);
-
-        $this->assertDatabaseHas('helpdesk_attachments', [
-            'ticket_id' => $ticket->id,
-            'comment_id' => null,
-            'original_name' => 'existing-ticket-proof.pdf',
-        ]);
-    }
-
-    public function test_post_endpoint_accepts_multiple_comment_attachments(): void
-    {
-        Storage::fake((string) config('helpdesk.disk', 'public'));
-
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user();
-        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-
-        $this->actingAs($owner)
-            ->post(route('helpdesk.tickets.comments.store', $ticket), [
-                'subject' => 'Attachments attached',
-                'commentBody' => '<p>Files attached.</p>',
-                'attachments' => [
-                    UploadedFile::fake()->create('first-log.txt', 8, 'text/plain'),
-                    UploadedFile::fake()->create('second-log.txt', 8, 'text/plain'),
-                ],
-            ])
-            ->assertRedirect(route('helpdesk.tickets.show', $ticket));
-
-        $comment = Comment::query()->where('ticket_id', $ticket->id)->firstOrFail();
-
-        self::assertSame(2, Attachment::query()->where('comment_id', $comment->id)->count());
-    }
-
-    public function test_mpba_platform_admin_can_delete_comment(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $company = Company::query()->create([
-            'name' => 'MPBA Limited',
-            'slug' => 'mpba-limited',
-            'status' => 'active',
-            'timezone' => 'Europe/London',
-            'is_system_company' => true,
-        ]);
-        $admin = $this->user(['company_id' => $company->id, 'is_platform_admin' => true]);
-        $owner = $this->user(['company_id' => $company->id]);
-        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-        $comment = app(TicketService::class)->comment($ticket, $owner, '<p>Delete me</p>');
-
-        $this->actingAs($admin)
-            ->delete(route('helpdesk.tickets.comments.destroy', [$ticket, $comment]))
-            ->assertRedirect(route('helpdesk.tickets.show', $ticket));
-
-        $comment->refresh();
-        self::assertNotNull($comment->tombstoned_at);
-    }
-
-    public function test_agent_can_update_status_to_closed_and_priority(): void
-    {
-        Mail::fake();
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user();
-        $agent = $this->agent();
-        $ticket = $this->ticket(['owner' => $owner, 'agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-
-        Livewire::actingAs($agent)
-            ->test(TicketShow::class, ['ticket' => $ticket])
-            ->set('status_id', $fixtures['closed']->id)
-            ->set('closureComment', 'Closing after agent review.')
-            ->call('updateStatus')
-            ->assertHasNoErrors()
-            ->assertDispatched('helpdesk-status-updated')
-            ->set('priority_id', $fixtures['high']->id)
-            ->call('updatePriority')
-            ->assertHasNoErrors()
-            ->assertDispatched('helpdesk-priority-updated');
-
-        $ticket->refresh();
-        self::assertNotNull($ticket->completed_at);
-        self::assertSame($fixtures['closed']->id, $ticket->status_id);
-        self::assertSame($fixtures['high']->id, $ticket->priority_id);
-    }
-
-    public function test_closing_ticket_requires_a_closure_comment(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user();
-        $agent = $this->agent();
-        $ticket = $this->ticket([
-            'owner' => $owner,
-            'agent' => $agent,
-            'status_id' => $fixtures['open']->id,
-            'priority_id' => $fixtures['normal']->id,
-        ]);
-
-        $this->actingAs($agent)
-            ->from(route('helpdesk.tickets.show', $ticket))
-            ->post(route('helpdesk.tickets.status.update', $ticket), [
-                'status_id' => $fixtures['closed']->id,
-            ])
-            ->assertRedirect(route('helpdesk.tickets.show', $ticket))
-            ->assertSessionHasErrors('closure_comment');
-
-        $ticket->refresh();
-
-        self::assertSame($fixtures['open']->id, $ticket->status_id);
-        self::assertNull($ticket->completed_at);
-    }
-
-    public function test_closing_ticket_creates_a_closure_comment(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user();
-        $agent = $this->agent();
-        $ticket = $this->ticket([
-            'owner' => $owner,
-            'agent' => $agent,
-            'status_id' => $fixtures['open']->id,
-            'priority_id' => $fixtures['normal']->id,
-        ]);
-
-        $this->actingAs($agent)
-            ->post(route('helpdesk.tickets.status.update', $ticket), [
-                'status_id' => $fixtures['closed']->id,
-                'closure_comment' => 'Issue resolved and verified before closure.',
-                'closure_internal' => '0',
-            ])
-            ->assertRedirect(route('helpdesk.tickets.show', $ticket));
-
-        $ticket->refresh();
-
-        self::assertSame($fixtures['closed']->id, $ticket->status_id);
-        self::assertNotNull($ticket->completed_at);
-
-        $this->assertDatabaseHas('helpdesk_comments', [
-            'ticket_id' => $ticket->id,
-            'user_id' => $agent->id,
-            'subject' => 'Closure comment',
-            'body' => 'Issue resolved and verified before closure.',
-            'is_internal' => false,
-        ]);
-    }
-
-    public function test_unassigned_agent_cannot_update_another_users_ticket(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user();
-        $agent = $this->agent();
-        $ticket = $this->ticket(['owner' => $owner, 'agent_id' => null, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
-
-        Livewire::actingAs($agent)
-            ->test(TicketShow::class, ['ticket' => $ticket])
-            ->assertForbidden();
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketCreateAttachmentBrowserSafetyTest.php b/Modules/Helpdesk/Tests/Feature/TicketCreateAttachmentBrowserSafetyTest.php
deleted file mode 100644
index e8329bf..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketCreateAttachmentBrowserSafetyTest.php
+++ /dev/null
@@ -1,45 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-final class TicketCreateAttachmentBrowserSafetyTest extends TestCase
-{
-    public function test_ticket_create_uses_standard_livewire_temporary_uploads(): void
-    {
-        $view = file_get_contents(dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-create.blade.php');
-
-        self::assertIsString($view);
-        self::assertStringContainsString('wire:submit.prevent="save"', $view);
-        self::assertStringContainsString('type="file"', $view);
-        self::assertStringContainsString('wire:model="attachments"', $view);
-        self::assertStringContainsString('multiple', $view);
-        self::assertStringContainsString('wire:key="ticket-create-attachments-input"', $view);
-    }
-
-    public function test_ticket_create_does_not_mix_existing_ticket_upload_behaviour_into_create_form(): void
-    {
-        $view = file_get_contents(dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-create.blade.php');
-
-        self::assertIsString($view);
-        self::assertStringNotContainsString('@vite([\'resources/css/app.css\', \'resources/js/app.js\'])', $view);
-        self::assertStringNotContainsString('helpdeskAttachmentDropzone', $view);
-        self::assertStringNotContainsString('DataTransfer', $view);
-        self::assertStringNotContainsString('$wire.uploadMultiple', $view);
-        self::assertStringNotContainsString('input.files =', $view);
-        self::assertStringNotContainsString('helpdesk-editor-files-pasted', $view);
-    }
-
-    public function test_ticket_create_shows_uploaded_temporary_file_names_from_livewire_property(): void
-    {
-        $view = file_get_contents(dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-create.blade.php');
-
-        self::assertIsString($view);
-        self::assertStringContainsString('@if (count($attachments) > 0)', $view);
-        self::assertStringContainsString('$attachment->getClientOriginalName()', $view);
-        self::assertStringContainsString('wire:loading wire:target="attachments"', $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketCreateAttachmentPersistenceTest.php b/Modules/Helpdesk/Tests/Feature/TicketCreateAttachmentPersistenceTest.php
deleted file mode 100644
index 0dfed0d..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketCreateAttachmentPersistenceTest.php
+++ /dev/null
@@ -1,43 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-final class TicketCreateAttachmentPersistenceTest extends TestCase
-{
-    /**
-     * The create form must not submit while Livewire is still uploading files,
-     * otherwise the ticket can be created before attachments reach the component.
-     */
-    public function test_ticket_create_submit_is_blocked_while_attachments_are_uploading(): void
-    {
-        $view = file_get_contents(base_path('Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php'));
-
-        $this->assertIsString($view);
-        $this->assertStringContainsString('x-on:livewire-upload-start="helpdeskAttachmentsUploading = true"', $view);
-        $this->assertStringContainsString('x-on:livewire-upload-finish="helpdeskAttachmentsUploading = false"', $view);
-        $this->assertStringContainsString('x-on:livewire-upload-error="helpdeskAttachmentsUploading = false"', $view);
-        $this->assertStringContainsString('x-on:livewire-upload-cancel="helpdeskAttachmentsUploading = false"', $view);
-        $this->assertStringContainsString('wire:target="save,attachments"', $view);
-        $this->assertStringContainsString('x-bind:disabled="helpdeskAttachmentsUploading"', $view);
-        $this->assertStringContainsString('$event.preventDefault();', $view);
-    }
-
-    /**
-     * The shared attachment service must explicitly support Livewire temporary
-     * uploads as well as controller UploadedFile instances.
-     */
-    public function test_attachment_service_supports_livewire_temporary_uploads(): void
-    {
-        $service = file_get_contents(base_path('Modules/Helpdesk/Services/AttachmentService.php'));
-
-        $this->assertIsString($service);
-        $this->assertStringContainsString('TemporaryUploadedFile', $service);
-        $this->assertStringContainsString('isSupportedUpload', $service);
-        $this->assertStringContainsString('$file->store(\'tickets/\' . $ticket->id, $disk)', $service);
-        $this->assertStringNotContainsString('! $file instanceof UploadedFile || ! $file->isValid()', $service);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketCreateAttachmentPipelineTest.php b/Modules/Helpdesk/Tests/Feature/TicketCreateAttachmentPipelineTest.php
deleted file mode 100644
index d4c3368..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketCreateAttachmentPipelineTest.php
+++ /dev/null
@@ -1,143 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Illuminate\Http\UploadedFile;
-use Illuminate\Support\Facades\Storage;
-use Livewire\Livewire;
-use Modules\Helpdesk\Livewire\TicketCreate;
-use Modules\Helpdesk\Models\Attachment;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class TicketCreateAttachmentPipelineTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_ticket_create_persists_a_single_attachment_through_livewire(): void
-    {
-        Storage::fake('local');
-        config()->set('helpdesk.disk', 'local');
-
-        $fixtures = $this->seedLookupData();
-        $user = $this->user(['name' => 'Attachment Create User']);
-        $file = UploadedFile::fake()->create('warehouse-error.log', 12, 'text/plain');
-
-        Livewire::actingAs($user)
-            ->test(TicketCreate::class)
-            ->set('subject', 'Create ticket with one attachment')
-            ->set('body', '<p>This ticket must persist a Livewire upload attachment.</p>')
-            ->set('board_id', $fixtures['board']->id)
-            ->set('priority_id', $fixtures['high']->id)
-            ->set('category_id', $fixtures['category']->id)
-            ->set('team_id', $fixtures['team']->id)
-            ->set('project_id', $fixtures['project']->id)
-            ->set('attachments', [$file])
-            ->call('save')
-            ->assertHasNoErrors()
-            ->assertRedirect(route('helpdesk.tickets.index'));
-
-        $ticket = Ticket::query()
-            ->where('subject', 'Create ticket with one attachment')
-            ->firstOrFail();
-
-        $attachment = Attachment::query()
-            ->where('ticket_id', $ticket->id)
-            ->whereNull('comment_id')
-            ->firstOrFail();
-
-        self::assertSame($user->id, (int) $attachment->user_id);
-        self::assertSame('local', $attachment->disk);
-        self::assertSame('warehouse-error.log', $attachment->original_name);
-        self::assertSame('log', $attachment->extension());
-        Storage::disk('local')->assertExists($attachment->path);
-    }
-
-    public function test_ticket_create_persists_multiple_attachments_through_livewire(): void
-    {
-        Storage::fake('local');
-        config()->set('helpdesk.disk', 'local');
-
-        $fixtures = $this->seedLookupData();
-        $user = $this->user(['name' => 'Multiple Attachment User']);
-
-        Livewire::actingAs($user)
-            ->test(TicketCreate::class)
-            ->set('subject', 'Create ticket with multiple attachments')
-            ->set('body', '<p>This ticket must persist every selected Livewire upload.</p>')
-            ->set('board_id', $fixtures['board']->id)
-            ->set('priority_id', $fixtures['normal']->id)
-            ->set('category_id', $fixtures['category']->id)
-            ->set('team_id', $fixtures['team']->id)
-            ->set('project_id', $fixtures['project']->id)
-            ->set('attachments', [
-                UploadedFile::fake()->create('first-proof.pdf', 20, 'application/pdf'),
-                UploadedFile::fake()->create('second-proof.txt', 8, 'text/plain'),
-                UploadedFile::fake()->create('third-proof.csv', 6, 'text/csv'),
-            ])
-            ->call('save')
-            ->assertHasNoErrors()
-            ->assertRedirect(route('helpdesk.tickets.index'));
-
-        $ticket = Ticket::query()
-            ->where('subject', 'Create ticket with multiple attachments')
-            ->firstOrFail();
-
-        self::assertSame(3, Attachment::query()->where('ticket_id', $ticket->id)->whereNull('comment_id')->count());
-
-        foreach (['first-proof.pdf', 'second-proof.txt', 'third-proof.csv'] as $name) {
-            $attachment = Attachment::query()
-                ->where('ticket_id', $ticket->id)
-                ->where('original_name', $name)
-                ->firstOrFail();
-
-            Storage::disk('local')->assertExists($attachment->path);
-        }
-    }
-
-    public function test_ticket_create_accepts_source_code_attachments_through_livewire(): void
-    {
-        Storage::fake('local');
-        config()->set('helpdesk.disk', 'local');
-
-        $fixtures = $this->seedLookupData();
-        $user = $this->user(['name' => 'Source Attachment User']);
-
-        Livewire::actingAs($user)
-            ->test(TicketCreate::class)
-            ->set('subject', 'Create ticket with source attachments')
-            ->set('body', '<p>This ticket must accept source files by extension.</p>')
-            ->set('board_id', $fixtures['board']->id)
-            ->set('priority_id', $fixtures['normal']->id)
-            ->set('category_id', $fixtures['category']->id)
-            ->set('team_id', $fixtures['team']->id)
-            ->set('project_id', $fixtures['project']->id)
-            ->set('attachments', [
-                UploadedFile::fake()->create('TicketCreate.php', 10, 'text/plain'),
-                UploadedFile::fake()->create('upload-widget.js', 10, 'text/plain'),
-                UploadedFile::fake()->create('warehouse-sync.rpgle', 10, 'text/plain'),
-            ])
-            ->call('save')
-            ->assertHasNoErrors()
-            ->assertRedirect(route('helpdesk.tickets.index'));
-
-        $ticket = Ticket::query()
-            ->where('subject', 'Create ticket with source attachments')
-            ->firstOrFail();
-
-        foreach (['TicketCreate.php', 'upload-widget.js', 'warehouse-sync.rpgle'] as $name) {
-            $attachment = Attachment::query()
-                ->where('ticket_id', $ticket->id)
-                ->where('original_name', $name)
-                ->firstOrFail();
-
-            self::assertTrue($attachment->isSourceCode(), $name . ' should be categorised as source code.');
-            Storage::disk('local')->assertExists($attachment->path);
-        }
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketCreateEditSpellcheckFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketCreateEditSpellcheckFilesTest.php
deleted file mode 100644
index c6c3d45..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketCreateEditSpellcheckFilesTest.php
+++ /dev/null
@@ -1,53 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-/**
- * Guards browser-native spellcheck wiring on Helpdesk ticket create and edit forms.
- */
-final class TicketCreateEditSpellcheckFilesTest extends TestCase
-{
-    /**
-     * Ensure the create form subject and body editor remain wired for native browser spellcheck.
-     */
-    public function test_create_ticket_subject_and_body_keep_native_spellcheck_hints(): void
-    {
-        $view = file_get_contents(__DIR__ . '/../../Resources/views/livewire/ticket-create.blade.php');
-        $editor = file_get_contents(__DIR__ . '/../../Resources/views/components/html-editor.blade.php');
-
-        self::assertIsString($view);
-        self::assertIsString($editor);
-
-        self::assertStringContainsString('id="subject" type="text" spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text"', $view);
-        self::assertStringContainsString('model="body"', $view);
-        self::assertStringContainsString('editor-dusk="ticket-body-editor"', $view);
-        self::assertStringContainsString('contenteditable="true"', $editor);
-        self::assertStringContainsString('spellcheck="true"', $editor);
-        self::assertStringContainsString('lang="en-GB"', $editor);
-        self::assertStringContainsString('autocorrect="on"', $editor);
-        self::assertStringContainsString('autocomplete="on"', $editor);
-        self::assertStringContainsString('autocapitalize="sentences"', $editor);
-        self::assertStringContainsString('data-helpdesk-spellcheck-mirror="{{ $model }}"', $editor);
-    }
-
-    /**
-     * Ensure the edit form subject and body editor use the same spellcheck baseline as create.
-     */
-    public function test_edit_ticket_subject_and_body_keep_native_spellcheck_hints(): void
-    {
-        $view = file_get_contents(__DIR__ . '/../../Resources/views/livewire/ticket-edit.blade.php');
-        $editor = file_get_contents(__DIR__ . '/../../Resources/views/components/html-editor.blade.php');
-
-        self::assertIsString($view);
-        self::assertIsString($editor);
-
-        self::assertStringContainsString('id="subject" type="text" spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text"', $view);
-        self::assertStringContainsString('model="body"', $view);
-        self::assertStringContainsString('editor-dusk="ticket-edit-body-editor"', $view);
-        self::assertStringContainsString('data-helpdesk-spellcheck-mirror="{{ $model }}"', $editor);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketCreateEditorSyncFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketCreateEditorSyncFilesTest.php
deleted file mode 100644
index b39ba14..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketCreateEditorSyncFilesTest.php
+++ /dev/null
@@ -1,80 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-final class TicketCreateEditorSyncFilesTest extends TestCase
-{
-    /**
-     * The ticket create editor must not send Livewire requests while typing.
-     * Eager key/input sync causes disabled submit states, random content
-     * replacement, and prevents native spellcheck from settling.
-     */
-    public function test_ticket_create_editor_does_not_sync_livewire_on_keypress_or_input(): void
-    {
-        $editor = file_get_contents(base_path('Modules/Helpdesk/Resources/views/components/html-editor.blade.php'));
-
-        $this->assertIsString($editor);
-        $this->assertStringNotContainsString('x-on:input', $editor);
-        $this->assertStringNotContainsString('x-on:keyup', $editor);
-        $this->assertStringContainsString('contenteditable="true"', $editor);
-        $this->assertStringContainsString('spellcheck="true"', $editor);
-        $this->assertStringContainsString('lang="en-GB"', $editor);
-        $this->assertStringContainsString('this.$wire.set(this.model, this.value, live)', $editor);
-        $this->assertStringContainsString('syncToLivewire(false)', $editor);
-    }
-
-    /**
-     * The create form must push the rich editor body to the Livewire property
-     * during submit capture, before the save action validates the body field.
-     */
-    public function test_ticket_create_form_syncs_body_before_submit_validation(): void
-    {
-        $view = file_get_contents(base_path('Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php'));
-
-        $this->assertIsString($view);
-        $this->assertStringContainsString('model="body"', $view);
-        $this->assertStringContainsString('x-on:submit.capture', $view);
-        $this->assertStringContainsString('helpdesk-editor-sync', $view);
-        $this->assertStringNotContainsString('wire:model.live="body"', $view);
-    }
-
-    /**
-     * The create-ticket footer buttons should match the compact professional
-     * pattern already used by Ticket controls.
-     */
-    public function test_ticket_create_footer_buttons_match_ticket_controls_style(): void
-    {
-        $view = file_get_contents(base_path('Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php'));
-
-        $this->assertIsString($view);
-        $this->assertStringContainsString('inline-flex min-h-10 items-center justify-center rounded-lg bg-red-600 px-4 py-2 text-xs font-black', $view);
-        $this->assertStringContainsString('inline-flex min-h-10 items-center justify-center rounded-lg bg-blue-600 px-4 py-2 text-xs font-black', $view);
-        $this->assertStringContainsString('inline-flex min-h-10 items-center justify-center rounded-lg bg-emerald-600 px-4 py-2 text-xs font-black', $view);
-        $this->assertStringContainsString('Create ticket', $view);
-        $this->assertStringNotContainsString('rounded-xl bg-green-600 px-5 py-2 text-sm font-semibold', $view);
-    }
-
-    /**
-     * Browser-native spellcheck must remain enabled without forcing Livewire
-     * updates on every keystroke because that breaks typing and spellcheck.
-     */
-    public function test_ticket_create_editor_keeps_spellcheck_without_live_keypress_sync(): void
-    {
-        $component = file_get_contents(base_path('Modules/Helpdesk/Resources/views/components/html-editor.blade.php'));
-        $view = file_get_contents(base_path('Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php'));
-
-        $this->assertIsString($component);
-        $this->assertIsString($view);
-        $this->assertStringContainsString('spellcheck="true"', $component);
-        $this->assertStringContainsString('autocorrect="on"', $component);
-        $this->assertStringContainsString('lang="en-GB"', $component);
-        $this->assertStringNotContainsString('x-on:input', $component);
-        $this->assertStringNotContainsString('x-on:keyup', $component);
-        $this->assertStringContainsString('x-on:submit.capture', $view);
-        $this->assertStringContainsString('helpdesk-editor-sync', $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketCrudTest.php b/Modules/Helpdesk/Tests/Feature/TicketCrudTest.php
deleted file mode 100644
index be65d4c..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketCrudTest.php
+++ /dev/null
@@ -1,142 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Livewire\Livewire;
-use Modules\Helpdesk\Livewire\TicketCreate;
-use Modules\Helpdesk\Livewire\TicketIndex;
-use Modules\Helpdesk\Models\Ticket;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class TicketCrudTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_user_can_create_ticket_with_priority_category_team_and_project(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $user = $this->user(['name' => 'Mark Requester']);
-
-        Livewire::actingAs($user)
-            ->test(TicketCreate::class)
-            ->set('subject', 'Warehouse printer does not print labels')
-            ->set('body', '<p>The printer fails every time a dispatch label is generated.</p>')
-            ->set('priority_id', $fixtures['high']->id)
-            ->set('category_id', $fixtures['category']->id)
-            ->set('team_id', $fixtures['team']->id)
-            ->set('project_id', $fixtures['project']->id)
-            ->call('save')
-            ->assertHasNoErrors()
-            ->assertRedirect();
-
-        $this->assertDatabaseHas('helpdesk_tickets', [
-            'user_id' => $user->id,
-            'subject' => 'Warehouse printer does not print labels',
-            'priority_id' => $fixtures['high']->id,
-            'category_id' => $fixtures['category']->id,
-            'team_id' => $fixtures['team']->id,
-            'project_id' => $fixtures['project']->id,
-        ]);
-    }
-
-    public function test_ticket_create_does_not_validate_before_submit(): void
-    {
-        $this->seedLookupData();
-        $user = $this->user();
-
-        Livewire::actingAs($user)
-            ->test(TicketCreate::class)
-            ->set('subject', 'Draft ticket title only')
-            ->assertHasNoErrors();
-    }
-
-    public function test_ticket_create_validates_required_fields(): void
-    {
-        $this->seedLookupData();
-        $user = $this->user();
-
-        Livewire::actingAs($user)
-            ->test(TicketCreate::class)
-            ->call('save')
-            ->assertHasErrors(['subject' => 'required', 'body' => 'required', 'priority_id' => 'required']);
-    }
-
-    public function test_ticket_index_shows_only_visible_tickets_for_standard_user(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user(['name' => 'Owner User']);
-        $other = $this->user(['name' => 'Other User']);
-        $visible = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Visible ticket']);
-        $this->ticket(['owner' => $other, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Hidden ticket']);
-
-        Livewire::actingAs($owner)
-            ->test(TicketIndex::class)
-            ->assertSee($visible->reference)
-            ->assertSee('Visible ticket')
-            ->assertDontSee('Hidden ticket');
-    }
-
-    public function test_agent_sees_assigned_ticket_and_admin_sees_all_tickets(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $agent = $this->agent(['name' => 'Assigned Agent']);
-        $admin = $this->admin(['name' => 'Admin User']);
-        $owner = $this->user();
-        $assigned = $this->ticket(['owner' => $owner, 'agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Assigned ticket']);
-        $unassigned = $this->ticket(['owner' => $this->user(), 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Another ticket']);
-
-        Livewire::actingAs($agent)
-            ->test(TicketIndex::class)
-            ->assertSee($assigned->reference)
-            ->assertDontSee($unassigned->reference);
-
-        Livewire::actingAs($admin)
-            ->test(TicketIndex::class)
-            ->assertSee($assigned->reference)
-            ->assertSee($unassigned->reference);
-    }
-
-    public function test_index_filters_by_search_priority_and_closed_scope(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $admin = $this->admin();
-        $openTicket = $this->ticket(['owner' => $admin, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['high']->id, 'subject' => 'API sync failure']);
-        $closedTicket = $this->ticket(['owner' => $admin, 'status_id' => $fixtures['closed']->id, 'priority_id' => $fixtures['normal']->id, 'completed_at' => now(), 'subject' => 'Old closed issue']);
-
-        Livewire::actingAs($admin)
-            ->test(TicketIndex::class)
-            ->set('search', 'API sync')
-            ->set('priority', (string) $fixtures['high']->id)
-            ->assertSee($openTicket->reference)
-            ->assertDontSee($closedTicket->reference);
-
-        Livewire::actingAs($admin)
-            ->test(TicketIndex::class)
-            ->set('scope', 'closed')
-            ->assertSee($closedTicket->reference)
-            ->assertDontSee($openTicket->reference);
-    }
-
-    public function test_created_ticket_has_a_reference_and_last_activity_date(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $user = $this->user();
-
-        Livewire::actingAs($user)
-            ->test(TicketCreate::class)
-            ->set('subject', 'Reference check')
-            ->set('body', 'This ticket should have a generated reference.')
-            ->set('priority_id', $fixtures['normal']->id)
-            ->call('save');
-
-        $ticket = Ticket::query()->where('subject', 'Reference check')->firstOrFail();
-
-        self::assertStringStartsWith('HD-' . now()->format('Y') . '-', $ticket->reference);
-        self::assertNotNull($ticket->last_activity_at);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketDeveloperActionsUiFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketDeveloperActionsUiFilesTest.php
deleted file mode 100644
index e25812d..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketDeveloperActionsUiFilesTest.php
+++ /dev/null
@@ -1,70 +0,0 @@
-<?php
-
-/**
- * TicketDeveloperActionsUiFilesTest.php
- *
- * Guards the ticket-level developer actions workflow against UI regressions.
- */
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketDeveloperActionsUiFilesTest extends TestCase
-{
-    /**
-     * Ensure the Git activity card has been promoted to a complete developer actions panel.
-     */
-    public function test_ticket_show_exposes_developer_actions_panel(): void
-    {
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($view);
-        self::assertStringContainsString('data-helpdesk-developer-actions', $view);
-        self::assertStringContainsString('Developer actions', $view);
-        self::assertStringContainsString('Open repo', $view);
-        self::assertStringContainsString('Open branch', $view);
-        self::assertStringContainsString('Pull requests', $view);
-        self::assertStringContainsString('Activity status', $view);
-    }
-
-    /**
-     * Ensure the panel keeps copyable GitFlow branch, commit and pull request templates.
-     */
-    public function test_ticket_show_exposes_copyable_gitflow_templates(): void
-    {
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($view);
-        self::assertStringContainsString('Branch create command', $view);
-        self::assertStringContainsString('\'git checkout -b bugfix/\' . $ticket->reference . \'-\'', $view);
-        self::assertStringContainsString('data-helpdesk-branch-prefix-select', $view);
-        self::assertStringContainsString('$gitflowPrefixes', $view);
-        self::assertStringContainsString('normaliseHelpdeskBranchPrefix', $view);
-        self::assertStringContainsString('Commit message', $view);
-        self::assertStringContainsString('Pull request title', $view);
-        self::assertStringContainsString('data-helpdesk-copy-template', $view);
-        self::assertStringContainsString('data-helpdesk-copy-template-button', $view);
-        self::assertStringContainsString('copyHelpdeskTemplate', $view);
-        self::assertStringContainsString('copyTextToClipboard', $view);
-    }
-
-    /**
-     * Ensure linked Git activity still renders branch and commit badges instead of being hidden by the new panel.
-     */
-    public function test_ticket_show_still_renders_linked_git_activity_rows(): void
-    {
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($view);
-        self::assertStringContainsString('@forelse ($gitActivity as $commit)', $view);
-        self::assertStringContainsString('$isBranchActivity = $commit->short_hash === \'branch\';', $view);
-        self::assertStringContainsString('{{ $isBranchActivity ? \'Branch\' : \'Commit\' }}', $view);
-        self::assertStringContainsString('No Git activity linked.', $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketFirstResponseSlaFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketFirstResponseSlaFilesTest.php
deleted file mode 100644
index 4c56d66..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketFirstResponseSlaFilesTest.php
+++ /dev/null
@@ -1,60 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketFirstResponseSlaFilesTest extends TestCase
-{
-    /**
-     * Public replies must satisfy the first-response SLA instead of only incrementing the counter.
-     */
-    public function test_public_response_updates_first_response_sla_state(): void
-    {
-        $servicePath = dirname(__DIR__, 2) . '/Services/SlaService.php';
-
-        self::assertFileExists($servicePath);
-
-        $service = file_get_contents($servicePath);
-
-        self::assertIsString($service);
-        self::assertStringContainsString('public function recordPublicResponse(Ticket $ticket, User $actor): void', $service);
-        self::assertStringContainsString('markFirstResponse($ticket, $respondedAt, $actor)', $service);
-        self::assertStringNotContainsString('(int) $ticket->user_id !== (int) $actor->id', $service);
-    }
-
-    /**
-     * Existing tickets with public comments but a missing first_response_at are repaired on display.
-     */
-    public function test_ticket_show_synchronises_first_response_from_existing_public_comments(): void
-    {
-        $componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
-        $servicePath = dirname(__DIR__, 2) . '/Services/SlaService.php';
-
-        $component = file_get_contents($componentPath);
-        $service = file_get_contents($servicePath);
-
-        self::assertIsString($component);
-        self::assertIsString($service);
-        self::assertStringContainsString('syncFirstResponseFromComments($ticket)', $component);
-        self::assertStringContainsString("where('is_internal', false)", $service);
-        self::assertStringContainsString("whereNull('tombstoned_at')", $service);
-    }
-
-    /**
-     * The SLA card should show an accurate response state instead of Awaiting response after public replies exist.
-     */
-    public function test_sla_card_has_clear_responded_and_awaiting_public_reply_states(): void
-    {
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($view);
-        self::assertStringContainsString('Responded', $view);
-        self::assertStringContainsString('Awaiting public reply', $view);
-        self::assertStringNotContainsString("?? 'Awaiting response'", $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketGitCommitDisplayFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketGitCommitDisplayFilesTest.php
deleted file mode 100644
index 1a81579..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketGitCommitDisplayFilesTest.php
+++ /dev/null
@@ -1,47 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketGitCommitDisplayFilesTest extends TestCase
-{
-    public function test_ticket_show_uses_safe_bound_git_commit_lookup_without_raw_like_sql(): void
-    {
-        $component = file_get_contents(__DIR__ . '/../../Livewire/TicketShow.php');
-
-        self::assertIsString($component);
-        self::assertStringContainsString("setRelation('gitCommits'", $component);
-        self::assertStringContainsString("orWhere('message', 'ILIKE'", $component);
-        self::assertStringContainsString("orWhere('branch', 'ILIKE'", $component);
-        self::assertStringContainsString("orWhere('url', 'ILIKE'", $component);
-        self::assertStringNotContainsString('orWhereRaw', $component);
-        self::assertStringNotContainsString('lower(message) like', strtolower($component));
-    }
-
-    /**
-     * Directly linked commits must still display even when historical repository ownership is inconsistent.
-     */
-    public function test_ticket_show_keeps_directly_linked_git_commits_visible_before_repository_scope(): void
-    {
-        $component = file_get_contents(__DIR__ . '/../../Livewire/TicketShow.php');
-
-        self::assertIsString($component);
-        self::assertStringContainsString("\$scopeQuery->where('ticket_id', \$ticket->id)", $component);
-        self::assertStringContainsString("->orWhereHas('repository'", $component);
-        self::assertStringContainsString("HD-2026-00026", "HD-2026-00026");
-    }
-
-    public function test_ticket_show_preserves_livewire_safe_expandable_sidebar_cards(): void
-    {
-        $view = file_get_contents(__DIR__ . '/../../Resources/views/livewire/ticket-show.blade.php');
-
-        self::assertIsString($view);
-        self::assertStringContainsString('data-helpdesk-sidebar-cards', $view);
-        self::assertStringContainsString('livewire:navigated', $view);
-        self::assertStringContainsString('data-helpdesk-sidebar-card-header', $view);
-        self::assertStringNotContainsString("document.createElement('details')", $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketIndexDirectUserNPlusOneFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketIndexDirectUserNPlusOneFilesTest.php
deleted file mode 100644
index b66ea79..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketIndexDirectUserNPlusOneFilesTest.php
+++ /dev/null
@@ -1,22 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketIndexDirectUserNPlusOneFilesTest extends TestCase
-{
-    public function test_ticket_index_eager_loads_required_relations(): void
-    {
-        $source = file_get_contents(dirname(__DIR__, 2).'/Livewire/TicketIndex.php');
-
-        self::assertIsString($source);
-
-        self::assertStringContainsString("->with(['status', 'priority', 'category', 'project', 'team'])", $source);
-        self::assertStringNotContainsString("'user:id,name,email'", $source);
-        self::assertStringNotContainsString("'owner:id,name,email'", $source);
-        self::assertStringNotContainsString("'agent:id,name,email'", $source);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketIndexUserNPlusOneFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketIndexUserNPlusOneFilesTest.php
deleted file mode 100644
index baf8051..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketIndexUserNPlusOneFilesTest.php
+++ /dev/null
@@ -1,26 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketIndexUserNPlusOneFilesTest extends TestCase
-{
-    public function test_ticket_index_uses_scalar_agent_name(): void
-    {
-        $component = file_get_contents(dirname(__DIR__, 2).'/Livewire/TicketIndex.php');
-        $view = file_get_contents(dirname(__DIR__, 2).'/Resources/views/livewire/ticket-index.blade.php');
-
-        self::assertIsString($component);
-        self::assertIsString($view);
-
-        self::assertStringContainsString("->select('helpdesk_tickets.*')", $component);
-        self::assertStringContainsString("'agent_name' => User::query()", $component);
-        self::assertStringContainsString("->whereColumn('users.id', 'helpdesk_tickets.agent_id')", $component);
-
-        self::assertStringContainsString('$ticket->agent_name ?? \'Unassigned\'', $view);
-        self::assertStringNotContainsString('$ticket->agent?->name ?? \'Unassigned\'', $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketPolicyTest.php b/Modules/Helpdesk/Tests/Feature/TicketPolicyTest.php
deleted file mode 100644
index 9e38a5a..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketPolicyTest.php
+++ /dev/null
@@ -1,47 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Illuminate\Support\Facades\Gate;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class TicketPolicyTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_owner_can_view_and_comment_but_cannot_update_ticket(): void
-    {
-        $owner = $this->user();
-        $ticket = $this->ticket(['owner' => $owner]);
-
-        self::assertTrue(Gate::forUser($owner)->allows('view', $ticket));
-        self::assertTrue(Gate::forUser($owner)->allows('comment', $ticket));
-        self::assertFalse(Gate::forUser($owner)->allows('update', $ticket));
-    }
-
-    public function test_assigned_agent_can_view_comment_and_update_ticket(): void
-    {
-        $owner = $this->user();
-        $agent = $this->agent();
-        $ticket = $this->ticket(['owner' => $owner, 'agent' => $agent]);
-
-        self::assertTrue(Gate::forUser($agent)->allows('view', $ticket));
-        self::assertTrue(Gate::forUser($agent)->allows('comment', $ticket));
-        self::assertTrue(Gate::forUser($agent)->allows('update', $ticket));
-    }
-
-    public function test_helpdesk_admin_can_view_update_and_delete_any_ticket(): void
-    {
-        $admin = $this->admin();
-        $ticket = $this->ticket(['owner' => $this->user()]);
-
-        self::assertTrue(Gate::forUser($admin)->allows('view', $ticket));
-        self::assertTrue(Gate::forUser($admin)->allows('update', $ticket));
-        self::assertTrue(Gate::forUser($admin)->allows('delete', $ticket));
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketPublicResponseVisibilityFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketPublicResponseVisibilityFilesTest.php
deleted file mode 100644
index 40eaed2..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketPublicResponseVisibilityFilesTest.php
+++ /dev/null
@@ -1,50 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketPublicResponseVisibilityFilesTest extends TestCase
-{
-    /**
-     * Ensure the main ticket response form has an explicit public/internal visibility choice.
-     */
-    public function test_main_ticket_response_form_has_public_visibility_control(): void
-    {
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-
-        self::assertFileExists($viewPath);
-
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($view);
-        self::assertStringContainsString('Visibility', $view);
-        self::assertStringContainsString('Public reply', $view);
-        self::assertStringContainsString('Internal note', $view);
-        self::assertStringContainsString('name="internal" value="0"', $view);
-        self::assertStringContainsString('name="internal" value="1"', $view);
-        self::assertStringContainsString('counts as the first SLA response', $view);
-    }
-
-    /**
-     * Ensure threaded responses have the same public/internal visibility choice and visible badges.
-     */
-    public function test_threaded_responses_have_public_visibility_control_and_badges(): void
-    {
-        $partialPath = dirname(__DIR__, 2) . '/Resources/views/partials/comment-thread.blade.php';
-
-        self::assertFileExists($partialPath);
-
-        $partial = file_get_contents($partialPath);
-
-        self::assertIsString($partial);
-        self::assertStringContainsString('Public reply', $partial);
-        self::assertStringContainsString('Internal note', $partial);
-        self::assertStringContainsString('name="internal" value="0" checked', $partial);
-        self::assertStringContainsString('name="internal" value="1"', $partial);
-        self::assertStringContainsString('>Public</span>', $partial);
-        self::assertStringContainsString('>Internal</span>', $partial);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketShowCommentRelationsFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketShowCommentRelationsFilesTest.php
deleted file mode 100644
index a7c3531..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketShowCommentRelationsFilesTest.php
+++ /dev/null
@@ -1,19 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-final class TicketShowCommentRelationsFilesTest extends TestCase
-{
-    public function test_ticket_show_only_eager_loads_real_comment_relations(): void
-    {
-        $source = file_get_contents(dirname(__DIR__, 2) . '/Livewire/TicketShow.php');
-
-        self::assertIsString($source);
-        self::assertStringContainsString("->with(['user.company', 'attachments'])", $source);
-        self::assertStringNotContainsString("->with(['user.company', 'owner:id,name,email,company_id', 'agent:id,name,email', 'attachments'])", $source);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketSidebarCardIconsFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketSidebarCardIconsFilesTest.php
deleted file mode 100644
index cb9ebd5..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketSidebarCardIconsFilesTest.php
+++ /dev/null
@@ -1,54 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-/**
- * Verifies that Helpdesk ticket sidebar cards use the same expandable header pattern as Ticket controls.
- */
-final class TicketSidebarCardIconsFilesTest extends TestCase
-{
-    /**
-     * Sidebar cards must use a real summary chevron control, matching the Ticket controls card.
-     */
-    public function test_ticket_sidebar_cards_use_ticket_controls_chevron_pattern(): void
-    {
-        $view = file_get_contents(module_path('Helpdesk', 'Resources/views/livewire/ticket-show.blade.php'));
-
-        $this->assertIsString($view);
-        $this->assertStringContainsString("details.className = Array.from(classNames).join(' ');", $view);
-        $this->assertStringContainsString("classNames.add('group');", $view);
-        $this->assertStringContainsString("'justify-between'", $view);
-        $this->assertStringContainsString("'marker:hidden'", $view);
-        $this->assertStringContainsString('inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-white/15 text-white ring-1 ring-white/20', $view);
-        $this->assertStringContainsString('fa-solid fa-chevron-right text-xs transition group-open:rotate-90', $view);
-    }
-
-    /**
-     * The old pseudo-element fallback produced inconsistent square icons and must stay removed.
-     */
-    public function test_ticket_sidebar_cards_do_not_use_pseudo_element_chevrons(): void
-    {
-        $view = file_get_contents(module_path('Helpdesk', 'Resources/views/livewire/ticket-show.blade.php'));
-
-        $this->assertIsString($view);
-        $this->assertStringNotContainsString('[data-helpdesk-sidebar-cards] > div > :first-child::after', $view);
-        $this->assertStringNotContainsString('border-right: .16rem solid currentColor;', $view);
-        $this->assertStringNotContainsString('content: "\\f078";', $view);
-    }
-
-    /**
-     * Livewire navigated ticket pages must initialise the sidebar cards again.
-     */
-    public function test_ticket_sidebar_cards_initialise_after_livewire_navigation(): void
-    {
-        $view = file_get_contents(module_path('Helpdesk', 'Resources/views/livewire/ticket-show.blade.php'));
-
-        $this->assertIsString($view);
-        $this->assertStringContainsString('initialiseHelpdeskTicketShowInteractions', $view);
-        $this->assertStringContainsString("document.addEventListener('livewire:navigated', initialiseHelpdeskTicketShowInteractions);", $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketSidebarCardsExpandableFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketSidebarCardsExpandableFilesTest.php
deleted file mode 100644
index 26787e9..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketSidebarCardsExpandableFilesTest.php
+++ /dev/null
@@ -1,43 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketSidebarCardsExpandableFilesTest extends TestCase
-{
-    /**
-     * Ticket show sidebar cards must be expandable after normal page loads and Livewire navigation.
-     */
-    public function test_ticket_show_sidebar_cards_have_livewire_safe_expand_toggle(): void
-    {
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($view);
-        self::assertStringContainsString('data-helpdesk-sidebar-cards', $view);
-        self::assertStringContainsString('data-helpdesk-sidebar-card-header', $view);
-        self::assertStringContainsString('toggleHelpdeskSidebarCard', $view);
-        self::assertStringContainsString("document.addEventListener('livewire:navigated', initialiseHelpdeskTicketShowInteractions);", $view);
-        self::assertStringContainsString("document.addEventListener('livewire:init', initialiseHelpdeskTicketShowInteractions);", $view);
-        self::assertStringContainsString("card.dataset.open = isOpen ? 'false' : 'true';", $view);
-        self::assertStringContainsString("header.setAttribute('aria-expanded', isOpen ? 'false' : 'true');", $view);
-    }
-
-    /**
-     * Inline styles must stay inside the Livewire root element so the component root remains stable.
-     */
-    public function test_ticket_show_does_not_place_style_before_livewire_root(): void
-    {
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($view);
-        self::assertLessThan(
-            strpos($view, '<style>'),
-            strpos($view, '<div data-dusk="helpdesk-ticket-show"'),
-        );
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketSlaOperationalDetailFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketSlaOperationalDetailFilesTest.php
deleted file mode 100644
index 8429b53..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketSlaOperationalDetailFilesTest.php
+++ /dev/null
@@ -1,89 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketSlaOperationalDetailFilesTest extends TestCase
-{
-    /**
-     * SLA cards must show operationally useful first-response detail.
-     */
-    public function test_first_response_sla_card_shows_duration_responder_and_timestamp(): void
-    {
-        $componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-
-        $component = file_get_contents($componentPath);
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($component);
-        self::assertIsString($view);
-        self::assertStringContainsString('firstResponseSlaDetail', $component);
-        self::assertStringContainsString('Responded in ', $component);
-        self::assertStringContainsString('firstResponderName', $component);
-        self::assertStringContainsString('Responder', $view);
-        self::assertStringContainsString('Responded at', $view);
-    }
-
-    /**
-     * SLA cards should use clear met, due-soon and breached states.
-     */
-    public function test_sla_cards_have_colour_coded_state_helpers(): void
-    {
-        $componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-
-        $component = file_get_contents($componentPath);
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($component);
-        self::assertIsString($view);
-        self::assertStringContainsString('firstResponseIsDueSoon', $component);
-        self::assertStringContainsString('resolutionIsDueSoon', $component);
-        self::assertStringContainsString('firstResponseSlaClasses', $view);
-        self::assertStringContainsString('resolutionSlaClasses', $view);
-        self::assertStringContainsString('border-amber-300', $component);
-        self::assertStringContainsString('border-red-300', $component);
-        self::assertStringContainsString('border-emerald-200', $component);
-    }
-
-    /**
-     * The ticket page should expose an SLA audit trail for support managers.
-     */
-    public function test_sla_audit_trail_is_visible_on_ticket_page(): void
-    {
-        $servicePath = dirname(__DIR__, 2) . '/Services/SlaService.php';
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
-
-        $service = file_get_contents($servicePath);
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($service);
-        self::assertIsString($view);
-        self::assertStringContainsString('SLA audit trail', $view);
-        self::assertStringContainsString('$ticket->slaEvents->take(5)', $view);
-        self::assertStringContainsString('actor_name', $service);
-        self::assertStringContainsString('response_seconds', $service);
-        self::assertStringContainsString('resolved_seconds', $service);
-    }
-
-    /**
-     * Public reply counts must include threaded public replies, not only root comments.
-     */
-    public function test_public_reply_count_uses_all_ticket_comments(): void
-    {
-        $componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
-
-        $component = file_get_contents($componentPath);
-
-        self::assertIsString($component);
-        self::assertStringContainsString('Comment::query()', $component);
-        self::assertStringContainsString("where('ticket_id', \$ticket->id)", $component);
-        self::assertStringContainsString("\$comments->where('is_internal', false)->count()", $component);
-        self::assertStringNotContainsString('$ticket->comments()
-            ->active()', $component);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketSourceAttachmentFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketSourceAttachmentFilesTest.php
deleted file mode 100644
index 8a8dd6a..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketSourceAttachmentFilesTest.php
+++ /dev/null
@@ -1,50 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-final class TicketSourceAttachmentFilesTest extends TestCase
-{
-    /**
-     * Source-code uploads must be extension based because browsers and Symfony
-     * often report source files as text/plain or application/octet-stream.
-     */
-    public function test_attachment_validation_uses_extension_allow_list_for_source_files(): void
-    {
-        $config = file_get_contents(base_path('Modules/Helpdesk/Config/config.php'));
-
-        $this->assertIsString($config);
-        $this->assertStringContainsString("'allowed_extensions'", $config);
-        $this->assertStringContainsString("'php'", $config);
-        $this->assertStringContainsString("'js'", $config);
-        $this->assertStringContainsString("'rpg'", $config);
-        $this->assertStringContainsString("'rpgle'", $config);
-    }
-
-    /**
-     * All Helpdesk upload entry points should use the shared source-safe rules.
-     */
-    public function test_helpdesk_upload_entry_points_use_shared_attachment_rules(): void
-    {
-        $files = [
-            'Modules/Helpdesk/Livewire/TicketCreate.php',
-            'Modules/Helpdesk/Livewire/TicketEdit.php',
-            'Modules/Helpdesk/Livewire/TicketShow.php',
-            'Modules/Helpdesk/Http/Controllers/TicketStoreController.php',
-            'Modules/Helpdesk/Http/Controllers/TicketCommentStoreController.php',
-            'Modules/Helpdesk/Http/Controllers/TicketAttachmentStoreController.php',
-        ];
-
-        foreach ($files as $file) {
-            $contents = file_get_contents(base_path($file));
-
-            $this->assertIsString($contents);
-            $this->assertStringContainsString('extensions:', $contents, $file);
-            $this->assertStringNotContainsString('mimes:', $contents, $file);
-            $this->assertStringNotContainsString('AttachmentValidation', $contents, $file);
-        }
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketTimeLogTest.php b/Modules/Helpdesk/Tests/Feature/TicketTimeLogTest.php
deleted file mode 100644
index 54504b9..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketTimeLogTest.php
+++ /dev/null
@@ -1,69 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class TicketTimeLogTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    /**
-     * It stores a time log for an authorized ticket agent.
-     */
-    public function test_authorized_user_can_log_ticket_time(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user(['name' => 'Ticket Owner']);
-        $agent = $this->agent(['name' => 'Assigned Agent']);
-        $ticket = $this->ticket([
-            'owner' => $owner,
-            'agent' => $agent,
-            'status_id' => $fixtures['open']->id,
-            'priority_id' => $fixtures['normal']->id,
-        ]);
-
-        $this->actingAs($agent)
-            ->post(route('helpdesk.tickets.time-logs.store', $ticket), [
-                'minutes' => 45,
-                'description' => 'Investigated the issue and updated the ticket.',
-            ])
-            ->assertRedirect(route('helpdesk.tickets.show', $ticket));
-
-        $this->assertDatabaseHas('helpdesk_time_logs', [
-            'ticket_id' => $ticket->id,
-            'user_id' => $agent->id,
-            'minutes' => 45,
-            'description' => 'Investigated the issue and updated the ticket.',
-        ]);
-    }
-
-    /**
-     * It rejects invalid logged minutes for an authorized ticket agent.
-     */
-    public function test_ticket_time_log_requires_valid_minutes(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user(['name' => 'Ticket Owner']);
-        $agent = $this->agent(['name' => 'Assigned Agent']);
-        $ticket = $this->ticket([
-            'owner' => $owner,
-            'agent' => $agent,
-            'status_id' => $fixtures['open']->id,
-            'priority_id' => $fixtures['normal']->id,
-        ]);
-
-        $this->actingAs($agent)
-            ->from(route('helpdesk.tickets.show', $ticket))
-            ->post(route('helpdesk.tickets.time-logs.store', $ticket), [
-                'minutes' => 0,
-            ])
-            ->assertRedirect(route('helpdesk.tickets.show', $ticket))
-            ->assertSessionHasErrors('minutes');
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketTimerButtonSizeFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketTimerButtonSizeFilesTest.php
deleted file mode 100644
index 2efe764..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketTimerButtonSizeFilesTest.php
+++ /dev/null
@@ -1,47 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketTimerButtonSizeFilesTest extends TestCase
-{
-    /**
-     * Ensure the inactive timer action remains readable, single-line, and does not reintroduce unused script files.
-     */
-    public function test_start_timer_button_uses_readable_single_line_professional_classes(): void
-    {
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-timer.blade.php';
-
-        self::assertFileExists($viewPath);
-
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($view);
-        self::assertStringContainsString('data-dusk="start-ticket-timer"', $view);
-        self::assertStringContainsString('min-w-[9.5rem]', $view);
-        self::assertStringContainsString('whitespace-nowrap rounded-md bg-blue-600 px-4 py-2 text-sm', $view);
-        self::assertStringNotContainsString('px-3 py-1.5 text-xs', $view);
-        self::assertStringNotContainsString('ticket-timer.js', $view);
-    }
-
-    /**
-     * Ensure the active timer action also remains readable and single-line.
-     */
-    public function test_end_timer_button_uses_matching_readable_single_line_professional_classes(): void
-    {
-        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-timer.blade.php';
-
-        self::assertFileExists($viewPath);
-
-        $view = file_get_contents($viewPath);
-
-        self::assertIsString($view);
-        self::assertStringContainsString('data-dusk="end-ticket-timer"', $view);
-        self::assertStringContainsString('min-w-[9.5rem] shrink-0 items-center justify-center whitespace-nowrap rounded-md bg-red-600 px-4 py-2 text-sm', $view);
-        self::assertStringNotContainsString('rounded-lg bg-red-600 px-4 py-2.5 text-sm', $view);
-        self::assertStringNotContainsString('ticket-timer.js', $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketTimerCleanUiFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketTimerCleanUiFilesTest.php
deleted file mode 100644
index a7f2e50..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketTimerCleanUiFilesTest.php
+++ /dev/null
@@ -1,35 +0,0 @@
-<?php
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-class TicketTimerCleanUiFilesTest extends TestCase
-{
-    /**
-     * Timer markup should live in one loaded component without duplicated control-panel timer displays.
-     */
-    public function test_ticket_controls_do_not_duplicate_timer_display_logic(): void
-    {
-        $controls = (string) file_get_contents(base_path('Modules/Helpdesk/resources/views/partials/ticket-controls.blade.php'));
-        $timer = (string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
-        $provider = (string) file_get_contents(base_path('Modules/Helpdesk/Providers/HelpdeskServiceProvider.php'));
-
-        $this->assertStringContainsString("@include('helpdesk::partials.ticket-time-timer'", $controls);
-        $this->assertStringNotContainsString('data-helpdesk-running-summary-badge', $controls);
-        $this->assertStringNotContainsString('data-helpdesk-panel-elapsed', $controls);
-        $this->assertStringNotContainsString('MutationObserver', $controls);
-        $this->assertStringContainsString('data-helpdesk-live-elapsed', $timer);
-        $this->assertStringContainsString("Livewire::component('helpdesk.ticket-timer'", $provider);
-    }
-
-    /**
-     * The module must not contain accidental duplicate Blade folders or macOS artefacts.
-     */
-    public function test_helpdesk_module_does_not_contain_known_rubbish_files(): void
-    {
-        $this->assertDirectoryDoesNotExist(base_path('Modules/Helpdesk/resources/views/views'));
-        $this->assertFileDoesNotExist(base_path('Modules/Helpdesk/.DS_Store'));
-        $this->assertFileDoesNotExist(base_path('Modules/Helpdesk/resources/.DS_Store'));
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketTimerFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketTimerFilesTest.php
deleted file mode 100644
index e9ade4a..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketTimerFilesTest.php
+++ /dev/null
@@ -1,49 +0,0 @@
-<?php
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-class TicketTimerFilesTest extends TestCase
-{
-    /**
-     * The Livewire timer view must keep its root element first.
-     */
-    public function test_ticket_timer_view_does_not_start_with_a_style_tag(): void
-    {
-        $view = trim((string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php')));
-
-        $this->assertStringStartsWith('<div', $view);
-        $this->assertFalse(
-            str_starts_with($view, '<style'),
-            'The ticket timer Livewire view must not start with a <style> tag.',
-        );
-    }
-
-    /**
-     * The timer must be database backed rather than session/localStorage backed.
-     */
-    public function test_ticket_timer_is_not_session_or_local_storage_backed(): void
-    {
-        $component = (string) file_get_contents(base_path('Modules/Helpdesk/Livewire/TicketTimer.php'));
-        $view = (string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
-
-        $this->assertStringNotContainsString('session(', $component);
-        $this->assertStringNotContainsString('localStorage', $component);
-        $this->assertStringNotContainsString('localStorage', $view);
-        $this->assertStringContainsString('whereNull', $component);
-        $this->assertStringContainsString('activeUserTimerQuery', $component);
-        $this->assertStringContainsString('TicketTimeLog::query()', $component);
-        $this->assertStringNotContainsString('->timeLogs()', $component);
-    }
-
-    /**
-     * The ticket page must include the user-specific timer partial.
-     */
-    public function test_ticket_show_timer_partial_exists(): void
-    {
-        $this->assertFileExists(base_path('Modules/Helpdesk/resources/views/partials/ticket-time-timer.blade.php'));
-        $this->assertFileExists(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
-        $this->assertFileExists(base_path('Modules/Helpdesk/Livewire/TicketTimer.php'));
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketTimerLiveDisplayFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketTimerLiveDisplayFilesTest.php
deleted file mode 100644
index 21e5d17..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketTimerLiveDisplayFilesTest.php
+++ /dev/null
@@ -1,24 +0,0 @@
-<?php
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-class TicketTimerLiveDisplayFilesTest extends TestCase
-{
-    /**
-     * The timer display must tick in the browser from the database-backed started_at value.
-     */
-    public function test_timer_view_has_browser_side_running_display_without_local_storage(): void
-    {
-        $view = (string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
-
-        $this->assertStringContainsString('data-helpdesk-live-elapsed', $view);
-        $this->assertStringContainsString('Date.parse', $view);
-        $this->assertStringContainsString('setInterval', $view);
-        $this->assertStringContainsString('data-helpdesk-started-at', $view);
-        $this->assertStringContainsString('data-dusk="ticket-running-time"', $view);
-        $this->assertStringNotContainsString('localStorage', $view);
-        $this->assertStringNotContainsString('sessionStorage', $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketTimerSecondsFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketTimerSecondsFilesTest.php
deleted file mode 100644
index 668f696..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketTimerSecondsFilesTest.php
+++ /dev/null
@@ -1,39 +0,0 @@
-<?php
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-class TicketTimerSecondsFilesTest extends TestCase
-{
-    /**
-     * Timer files must support seconds storage and display.
-     */
-    public function test_timer_supports_seconds_storage_and_display(): void
-    {
-        $component = (string) file_get_contents(base_path('Modules/Helpdesk/Livewire/TicketTimer.php'));
-        $model = (string) file_get_contents(base_path('Modules/Helpdesk/Models/TicketTimeLog.php'));
-        $view = (string) file_get_contents(base_path('Modules/Helpdesk/Resources/views/livewire/ticket-timer.blade.php'));
-
-        $this->assertStringContainsString("'seconds'", $component);
-        $this->assertStringContainsString("'seconds'", $model);
-        $this->assertStringContainsString('diffInSeconds', $component);
-        $this->assertStringContainsString("sum('seconds')", $component);
-        $this->assertStringContainsString('formatElapsed', $view);
-        $this->assertStringContainsString('data-helpdesk-live-elapsed', $view);
-        $this->assertStringNotContainsString('localStorage', $component);
-        $this->assertStringNotContainsString('localStorage', $view);
-    }
-
-    /**
-     * The history query partial should read persisted timer logs directly.
-     */
-    public function test_history_query_reads_ticket_time_logs_directly(): void
-    {
-        $partial = (string) file_get_contents(base_path('Modules/Helpdesk/Resources/views/partials/ticket-time-log-history-query.blade.php'));
-
-        $this->assertStringContainsString('TicketTimeLog::query()', $partial);
-        $this->assertStringContainsString("whereNotNull('ended_at')", $partial);
-        $this->assertStringContainsString('seconds', $partial);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketTimerStartDisplayFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketTimerStartDisplayFilesTest.php
deleted file mode 100644
index 8a16bcf..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketTimerStartDisplayFilesTest.php
+++ /dev/null
@@ -1,26 +0,0 @@
-<?php
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Tests\TestCase;
-
-class TicketTimerStartDisplayFilesTest extends TestCase
-{
-    /**
-     * The component must hydrate the active timer immediately after start so the running card displays.
-     */
-    public function test_start_timer_refreshes_running_display_state(): void
-    {
-        $component = (string) file_get_contents(base_path('Modules/Helpdesk/Livewire/TicketTimer.php'));
-        $view = (string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
-        $partial = (string) file_get_contents(base_path('Modules/Helpdesk/resources/views/partials/ticket-time-timer.blade.php'));
-
-        $this->assertStringContainsString('$this->activeTimer = $timer->fresh();', $component);
-        $this->assertStringContainsString('$this->elapsedSeconds = 0;', $component);
-        $this->assertStringContainsString("dispatch('timer-started')", $component);
-        $this->assertStringContainsString('$hasRunningTimer = $activeTimer && $activeTimer->ended_at === null;', $view);
-        $this->assertStringContainsString('data-helpdesk-live-elapsed', $view);
-        $this->assertStringContainsString("@livewire('helpdesk.ticket-timer'", $partial);
-        $this->assertStringNotContainsString('wire:ignore', $view);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/TicketUserNPlusOneFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketUserNPlusOneFilesTest.php
deleted file mode 100644
index ada3fee..0000000
--- a/Modules/Helpdesk/Tests/Feature/TicketUserNPlusOneFilesTest.php
+++ /dev/null
@@ -1,38 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use PHPUnit\Framework\TestCase;
-
-final class TicketUserNPlusOneFilesTest extends TestCase
-{
-    public function test_ticket_queries_only_eager_load_required_relations(): void
-    {
-        $index = file_get_contents(dirname(__DIR__, 2).'/Livewire/TicketIndex.php');
-        $kanban = file_get_contents(dirname(__DIR__, 2).'/Livewire/KanbanBoard.php');
-        $dashboard = file_get_contents(dirname(__DIR__, 2).'/Livewire/HelpdeskDashboardWidget.php');
-
-        self::assertIsString($index);
-        self::assertIsString($kanban);
-        self::assertIsString($dashboard);
-
-        // Index deliberately avoids loading user relations.
-        self::assertStringNotContainsString("'user:id,name,email'", $index);
-        self::assertStringNotContainsString("'owner:id,name,email'", $index);
-        self::assertStringNotContainsString("'agent:id,name,email'", $index);
-
-        self::assertStringContainsString("'owner:id,name,email'", $kanban);
-
-        self::assertStringContainsString("'agent:id,name,email'", $kanban);
-
-// Dashboard intentionally only loads the relations it renders.
-
-        self::assertStringContainsString("->with(['status', 'priority'])", $dashboard);
-
-        self::assertStringNotContainsString("'owner:id,name,email'", $dashboard);
-
-        self::assertStringNotContainsString("'agent:id,name,email'", $dashboard);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Feature/WorkflowNotificationTest.php b/Modules/Helpdesk/Tests/Feature/WorkflowNotificationTest.php
deleted file mode 100644
index fb8a673..0000000
--- a/Modules/Helpdesk/Tests/Feature/WorkflowNotificationTest.php
+++ /dev/null
@@ -1,100 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Feature;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Illuminate\Support\Facades\Mail;
-use Modules\Helpdesk\Models\WorkflowTemplate;
-use Modules\Helpdesk\Services\WorkflowNotificationService;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class WorkflowNotificationTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_workflow_dispatch_sends_active_template_and_logs_it(): void
-    {
-        Mail::fake();
-        $fixtures = $this->seedLookupData();
-        $owner = $this->user(['name' => 'Requester Name', 'email' => 'requester@example.com']);
-        $agent = $this->agent(['name' => 'Agent Name', 'email' => 'agent@example.com']);
-        $ticket = $this->ticket([
-            'owner' => $owner,
-            'agent' => $agent,
-            'status_id' => $fixtures['open']->id,
-            'priority_id' => $fixtures['high']->id,
-            'category_id' => $fixtures['category']->id,
-            'project_id' => $fixtures['project']->id,
-            'team_id' => $fixtures['team']->id,
-            'subject' => 'Workflow ticket subject',
-        ]);
-
-        WorkflowTemplate::query()->create([
-            'name' => 'Ticket created requester email',
-            'event' => 'ticket.created',
-            'subject' => 'Ticket {{ ticket.reference }} raised for {{ requester.name }}',
-            'html_body' => '<p>{{ ticket.subject }} / {{ ticket.priority }} / {{ ticket.status }}</p>',
-            'text_body' => '{{ ticket.subject }}',
-            'to_role' => 'requester',
-            'is_active' => true,
-        ]);
-
-        app(WorkflowNotificationService::class)->dispatch($ticket, 'ticket.created', $agent);
-
-        $this->assertDatabaseHas('helpdesk_workflow_logs', [
-            'ticket_id' => $ticket->id,
-            'event' => 'ticket.created',
-            'recipient' => 'requester@example.com',
-            'status' => 'sent',
-            'subject' => 'Ticket ' . $ticket->reference . ' raised for Requester Name',
-        ]);
-    }
-
-    public function test_inactive_workflow_template_is_not_dispatched(): void
-    {
-        Mail::fake();
-        $ticket = $this->ticket();
-
-        WorkflowTemplate::query()->create([
-            'name' => 'Inactive template',
-            'event' => 'ticket.updated',
-            'subject' => 'Inactive',
-            'html_body' => '<p>Inactive</p>',
-            'text_body' => 'Inactive',
-            'to_role' => 'requester',
-            'is_active' => false,
-        ]);
-
-        app(WorkflowNotificationService::class)->dispatch($ticket, 'ticket.updated', $ticket->owner);
-
-        $this->assertDatabaseCount('helpdesk_workflow_logs', 0);
-    }
-
-    public function test_workflow_logs_skipped_when_recipient_is_missing(): void
-    {
-        $ticket = $this->ticket(['agent_id' => null]);
-
-        WorkflowTemplate::query()->create([
-            'name' => 'Agent template',
-            'event' => 'ticket.updated',
-            'subject' => 'Agent update',
-            'html_body' => '<p>Agent update</p>',
-            'text_body' => 'Agent update',
-            'to_role' => 'agent',
-            'is_active' => true,
-        ]);
-
-        app(WorkflowNotificationService::class)->dispatch($ticket, 'ticket.updated', $ticket->owner);
-
-        $this->assertDatabaseHas('helpdesk_workflow_logs', [
-            'ticket_id' => $ticket->id,
-            'event' => 'ticket.updated',
-            'recipient' => null,
-            'status' => 'skipped',
-        ]);
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Unit/.gitkeep b/Modules/Helpdesk/Tests/Unit/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/Tests/Unit/ColorPaletteTest.php b/Modules/Helpdesk/Tests/Unit/ColorPaletteTest.php
deleted file mode 100644
index 6ecda70..0000000
--- a/Modules/Helpdesk/Tests/Unit/ColorPaletteTest.php
+++ /dev/null
@@ -1,47 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Unit;
-
-use Modules\Helpdesk\Support\Color;
-use Tests\TestCase;
-
-final class ColorPaletteTest extends TestCase
-{
-    /** @test */
-    public function palette_colours_resolve_to_standard_hex_values(): void
-    {
-        self::assertSame('#dc2626', Color::css('red'));
-        self::assertSame('#16a34a', Color::css('green'));
-        self::assertSame('#2563eb', Color::css('blue'));
-        self::assertSame('#6b7280', Color::css('gray'));
-    }
-
-    /** @test */
-    public function legacy_colour_aliases_are_normalised(): void
-    {
-        self::assertSame('red', Color::normalise('rose'));
-        self::assertSame('green', Color::normalise('emerald'));
-        self::assertSame('blue', Color::normalise('cyan'));
-        self::assertSame('gray', Color::normalise('zinc'));
-    }
-
-    /** @test */
-    public function custom_hex_colours_are_supported_and_validated(): void
-    {
-        self::assertSame('#ffffff', Color::css('#ffffff'));
-        self::assertSame('#000000', Color::css('#000000'));
-        self::assertTrue(Color::isAllowed('#ffffff'));
-        self::assertFalse(Color::isAllowed('#fff'));
-        self::assertFalse(Color::isAllowed('brown'));
-    }
-
-    /** @test */
-    public function readable_text_colour_is_calculated_for_badge_backgrounds(): void
-    {
-        self::assertSame('#111827', Color::text('#ffffff'));
-        self::assertSame('#ffffff', Color::text('#000000'));
-        self::assertSame('#ffffff', Color::text('red'));
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Unit/ModelRelationshipTest.php b/Modules/Helpdesk/Tests/Unit/ModelRelationshipTest.php
deleted file mode 100644
index 9672bd7..0000000
--- a/Modules/Helpdesk/Tests/Unit/ModelRelationshipTest.php
+++ /dev/null
@@ -1,74 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Unit;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Modules\Helpdesk\Models\Comment;
-use Modules\Helpdesk\Models\GitCommit;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class ModelRelationshipTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_ticket_loads_company_project_team_category_priority_status_and_git_commits(): void
-    {
-        $fixtures = $this->seedLookupData();
-        $repository = $this->repository(['project_id' => $fixtures['project']->id]);
-        $ticket = $this->ticket([
-            'status_id' => $fixtures['open']->id,
-            'priority_id' => $fixtures['high']->id,
-            'category_id' => $fixtures['category']->id,
-            'team_id' => $fixtures['team']->id,
-            'project_id' => $fixtures['project']->id,
-        ]);
-
-        GitCommit::query()->create([
-            'repository_id' => $repository->id,
-            'ticket_id' => $ticket->id,
-            'hash' => str_repeat('a', 40),
-            'short_hash' => 'aaaaaaa',
-            'branch' => 'develop',
-            'author_name' => 'Developer',
-            'author_email' => 'dev@example.com',
-            'message' => 'Fix HD reference handling',
-            'url' => 'https://example.com/commit/a',
-            'committed_at' => now(),
-        ]);
-
-        $ticket->refresh()->load(['status', 'priority', 'category', 'team', 'project', 'gitCommits']);
-
-        self::assertSame('Open', $ticket->status?->name);
-        self::assertSame('High', $ticket->priority?->name);
-        self::assertSame('Support', $ticket->category?->name);
-        self::assertSame('Support Team', $ticket->team?->name);
-        self::assertSame('WMS Core', $ticket->project?->title);
-        self::assertCount(1, $ticket->gitCommits);
-    }
-
-    public function test_comments_support_nested_replies(): void
-    {
-        $ticket = $this->ticket();
-        $user = $this->user();
-        $comment = Comment::query()->create([
-            'ticket_id' => $ticket->id,
-            'user_id' => $user->id,
-            'body' => '<p>Parent response</p>',
-            'is_internal' => false,
-        ]);
-        Comment::query()->create([
-            'ticket_id' => $ticket->id,
-            'parent_id' => $comment->id,
-            'user_id' => $user->id,
-            'body' => '<p>Nested response</p>',
-            'is_internal' => false,
-        ]);
-
-        self::assertSame('Nested response', strip_tags((string) $comment->replies()->firstOrFail()->body));
-        self::assertCount(1, $ticket->comments()->with('replies')->get());
-    }
-}
diff --git a/Modules/Helpdesk/Tests/Unit/TicketReferenceServiceTest.php b/Modules/Helpdesk/Tests/Unit/TicketReferenceServiceTest.php
deleted file mode 100644
index 1a19d8f..0000000
--- a/Modules/Helpdesk/Tests/Unit/TicketReferenceServiceTest.php
+++ /dev/null
@@ -1,56 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\Tests\Unit;
-
-use Illuminate\Foundation\Testing\RefreshDatabase;
-use Modules\Helpdesk\Services\TicketReferenceService;
-use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
-use Tests\TestCase;
-
-final class TicketReferenceServiceTest extends TestCase
-{
-    use BuildsHelpdeskFixtures;
-    use RefreshDatabase;
-
-    public function test_it_generates_the_first_reference_for_the_current_year(): void
-    {
-        $reference = app(TicketReferenceService::class)->next();
-
-        self::assertSame('HD-' . now()->format('Y') . '-00001', $reference);
-    }
-
-    public function test_it_generates_the_next_reference_after_existing_tickets(): void
-    {
-        $this->ticket(['reference' => 'HD-' . now()->format('Y') . '-00041']);
-
-        $reference = app(TicketReferenceService::class)->next();
-
-        self::assertSame('HD-' . now()->format('Y') . '-00042', $reference);
-    }
-
-    public function test_it_does_not_reuse_soft_deleted_ticket_references(): void
-    {
-        $year = now()->format('Y');
-        $ticket = $this->ticket(['reference' => 'HD-' . $year . '-00002']);
-
-        $ticket->delete();
-
-        $reference = app(TicketReferenceService::class)->next();
-
-        self::assertSame('HD-' . $year . '-00003', $reference);
-    }
-
-    public function test_it_uses_the_highest_reference_suffix_instead_of_latest_database_id(): void
-    {
-        $year = now()->format('Y');
-
-        $this->ticket(['reference' => 'HD-' . $year . '-00042']);
-        $this->ticket(['reference' => 'HD-' . $year . '-00002']);
-
-        $reference = app(TicketReferenceService::class)->next();
-
-        self::assertSame('HD-' . $year . '-00043', $reference);
-    }
-}
diff --git a/Modules/Helpdesk/Traits/.gitkeep b/Modules/Helpdesk/Traits/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/View/.gitkeep b/Modules/Helpdesk/View/.gitkeep
deleted file mode 100644
index e69de29..0000000
diff --git a/Modules/Helpdesk/View/Components/LookupTable.php b/Modules/Helpdesk/View/Components/LookupTable.php
deleted file mode 100644
index 9e4d179..0000000
--- a/Modules/Helpdesk/View/Components/LookupTable.php
+++ /dev/null
@@ -1,22 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\View\Components;
-
-use Illuminate\Contracts\View\View;
-use Illuminate\View\Component;
-
-final class LookupTable extends Component
-{
-    public function __construct(
-        public readonly mixed $items,
-        public readonly string $edit,
-        public readonly string $delete,
-    ) {}
-
-    public function render(): View
-    {
-        return view('helpdesk::components.lookup-table');
-    }
-}
diff --git a/Modules/Helpdesk/View/Components/ProjectTable.php b/Modules/Helpdesk/View/Components/ProjectTable.php
deleted file mode 100644
index 078be00..0000000
--- a/Modules/Helpdesk/View/Components/ProjectTable.php
+++ /dev/null
@@ -1,18 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\View\Components;
-
-use Illuminate\Contracts\View\View;
-use Illuminate\View\Component;
-
-final class ProjectTable extends Component
-{
-    public function __construct(public readonly mixed $items) {}
-
-    public function render(): View
-    {
-        return view('helpdesk::components.project-table');
-    }
-}
diff --git a/Modules/Helpdesk/View/Components/SettingsSection.php b/Modules/Helpdesk/View/Components/SettingsSection.php
deleted file mode 100644
index 8276ef8..0000000
--- a/Modules/Helpdesk/View/Components/SettingsSection.php
+++ /dev/null
@@ -1,21 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\View\Components;
-
-use Illuminate\Contracts\View\View;
-use Illuminate\View\Component;
-
-final class SettingsSection extends Component
-{
-    public function __construct(
-        public readonly string $title,
-        public readonly string $description,
-    ) {}
-
-    public function render(): View
-    {
-        return view('helpdesk::components.settings-section');
-    }
-}
diff --git a/Modules/Helpdesk/View/Components/TeamTable.php b/Modules/Helpdesk/View/Components/TeamTable.php
deleted file mode 100644
index 8c8e71c..0000000
--- a/Modules/Helpdesk/View/Components/TeamTable.php
+++ /dev/null
@@ -1,18 +0,0 @@
-<?php
-
-declare(strict_types=1);
-
-namespace Modules\Helpdesk\View\Components;
-
-use Illuminate\Contracts\View\View;
-use Illuminate\View\Component;
-
-final class TeamTable extends Component
-{
-    public function __construct(public readonly mixed $items) {}
-
-    public function render(): View
-    {
-        return view('helpdesk::components.team-table');
-    }
-}
diff --git a/Modules/Helpdesk/changelog.yaml b/Modules/Helpdesk/changelog.yaml
deleted file mode 100644
index 72c102a..0000000
--- a/Modules/Helpdesk/changelog.yaml
+++ /dev/null
@@ -1,666 +0,0 @@
-- version: "0.7.0"
-  date: "2026-06-22"
-  type: feature
-  summary: Add database-backed user-specific ticket timer controls.
-  changes:
-      - Added a Helpdesk TicketTimer Livewire component using the established Modules/Helpdesk/Livewire path.
-      - Added persistent started_at, ended_at, and duration_seconds fields to existing helpdesk time logs where available.
-      - Added a reusable Blade include for placing the timer above the existing manual time log form.
-      - Added regression tests for module path, Livewire view root safety, and non-session timer state.
-
-- version: "1.9.30"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Clean up Helpdesk timer UI state and remove duplicate timer display code.
-  changes:
-      - Replaced the oversized timer display with a compact professional ticket timer panel.
-      - Hid the elapsed timer before start and after end so it only displays while a timer is active.
-      - Added an inline loaded browser timer updater in the Livewire view instead of an unused standalone JavaScript file.
-      - Removed duplicate running timer summary and MutationObserver logic from ticket controls.
-      - Registered the timer Livewire component with the helpdesk.ticket-timer alias.
-      - Removed duplicate Resources/views/views timer files and macOS artefacts from the clean module.
-      - Added file-level regression coverage for the timer UI cleanup.
-
-- version: "1.9.31"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Reduce Helpdesk start timer button size.
-  changes:
-      - Made the inactive-state Start timer button more compact while preserving accessible focus and loading states.
-      - Kept the timer display hidden before start and after end, with no new standalone JavaScript files.
-
-- version: "1.9.32"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Widen Helpdesk start timer button so the label fits on one line.
-  changes:
-      - Updated the inactive Start timer action with a minimum width and no-wrap text so the label does not split.
-      - Preserved the clean inline timer display behaviour with no unused standalone JavaScript file.
-
-- version: "1.9.33"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Widen Helpdesk end timer button so the label fits on one line.
-  changes:
-      - Updated the active End timer action with the same minimum width and no-wrap text treatment as the Start timer button.
-      - Preserved the inline timer updater and avoided adding unused standalone JavaScript files.
-
-- version: "1.9.34"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Add explicit public/internal response controls to Helpdesk ticket conversations.
-  changes:
-      - Added a clear Public reply versus Internal note visibility selector to the main ticket response form.
-      - Added the same visibility selector to threaded response forms so replies can be made public deliberately.
-      - Added public/internal badges to conversation entries so response visibility is obvious after posting.
-      - Preserved append-only changelog history and avoided adding unused JavaScript or orphan files.
-
-- version: "1.9.35"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Fix Helpdesk first-response SLA status after public replies.
-  changes:
-      - Updated public Helpdesk responses so they satisfy the first-response SLA state instead of only increasing the public reply counter.
-      - Added first-response SLA synchronisation for existing tickets that already have public replies but a missing first_response_at value.
-      - Improved the SLA card wording so pending tickets say Awaiting public reply and responded tickets show Responded.
-      - Added regression coverage for public response SLA state and preserved append-only changelog history.
-
-- version: "1.9.36"
-  date: "2026-06-23"
-  type: feature
-  summary: Add operational SLA status detail to Helpdesk ticket pages.
-  changes:
-      - Added first-response SLA wording that shows Responded, Responded late, Due soon, Breached, or Awaiting public reply as appropriate.
-      - Added responded-in duration, first responder name, and first public response timestamp to the SLA panel.
-      - Added resolution SLA wording with resolved-in duration and matching met, due-soon, and breached colour states.
-      - Added a compact SLA audit trail showing recorded SLA events, due times, breach/met state, and actor details where available.
-      - Updated public reply counting to include threaded public replies as well as root comments.
-      - Preserved append-only changelog history.
-
-- version: "1.9.37"
-  date: "2026-06-23"
-  type: documentation
-  summary: Add Helpdesk module README instructions for closing tickets and SLA response handling.
-  changes:
-      - Added a base module README documenting how to close tickets with a mandatory closure comment.
-      - Documented Public Reply versus Internal Note usage for responses and SLA handling.
-      - Documented recommended close-ticket UI behaviour, closure templates, SLA meanings, audit expectations, reopening guidance, and Helpdesk development standards.
-      - Preserved append-only changelog history.
-
-- version: "1.9.38"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Enforce mandatory closure comments when closing Helpdesk tickets.
-  changes:
-      - Added a close-ticket confirmation dialog that opens when a closed status is selected without a closure comment.
-      - Added server-side validation so closed statuses cannot be saved without a meaningful closure comment.
-      - Stored the closure comment as a Helpdesk response with Public Reply as the default visibility and Internal Note as an explicit option.
-      - Updated the status control UI with closed-status metadata and accessible modal controls.
-      - Added regression tests for blocked closure without a comment and successful closure with an auditable comment.
-      - Preserved append-only changelog history.
-
-- version: "1.9.39"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Fix Helpdesk ticket create editor body synchronisation.
-  changes:
-      - Updated the ticket creation rich-text Details editor so content is pushed into the Livewire body property before validation.
-      - Added Livewire navigation-safe editor initialisation so the sync logic works after wire:navigate page changes.
-      - Added input, keyup, paste, blur, and submit-capture synchronisation to prevent false "body field is required" validation failures.
-      - Changed the hidden body field to live Livewire binding so the server receives the latest editor content without requiring a page reload.
-      - Preserved append-only changelog history.
-
-- version: "1.9.40"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Prevent duplicate Helpdesk ticket references during ticket creation.
-  changes:
-      - Updated Helpdesk ticket reference generation to use the highest existing yearly reference suffix instead of the latest database row id.
-      - Added a PostgreSQL transaction-level advisory lock around reference generation to reduce concurrent ticket creation collisions.
-      - Added retry handling around ticket creation so reference unique-index collisions do not produce a user-facing 500 error.
-      - Added regression coverage for out-of-order ticket references so lower references cannot be reused accidentally.
-      - Preserved append-only changelog history.
-
-- version: "1.9.41"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Fix Helpdesk ticket reference collisions caused by soft-deleted references and remove category agent N+1 queries.
-  changes:
-      - Updated ticket reference generation to include soft-deleted tickets and bypass global scopes when calculating the highest yearly reference suffix.
-      - Preserved the PostgreSQL advisory transaction lock and collision retry behaviour while preventing deleted references from being reused against the unique index.
-      - Eager-loaded category agents where categories are used by ticket creation/editing and agent assignment logic to remove the detected N+1 query warning.
-      - Added regression coverage to ensure soft-deleted ticket references are never reused.
-      - Preserved append-only changelog history.
-
-- version: "1.9.42"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Stop premature Helpdesk ticket create validation and single-click submit failures.
-  changes:
-      - Moved TicketCreate validation from Livewire attribute-based live validation to submit-only rules so errors appear only after Create Ticket is clicked.
-      - Changed the hidden rich-text Details body field away from live model updates to prevent a pre-submit $commit request from racing the save action.
-      - Kept the editor submit synchronisation so the latest rich-text content is copied into the Livewire body property before validation.
-      - Added an isSaving guard and save-target loading state so duplicate clicks cannot create duplicate submit attempts.
-      - Added regression coverage proving draft edits do not fire validation before submit.
-      - Preserved append-only changelog history.
-
-- version: "1.9.43"
-  date: "2026-06-23"
-  type: feature
-  summary: Add Helpdesk stabilisation pack for spellcheck, durable ticket references, workflow documentation and regression coverage.
-  changes:
-      - Added a dedicated helpdesk_ticket_sequences migration so ticket references use a durable yearly sequence instead of relying only on scanning existing tickets.
-      - Updated TicketReferenceService to lock and increment the yearly sequence row inside the ticket creation transaction while still seeding the initial value from active and soft-deleted ticket references.
-      - Enabled browser-native spell checking on ticket creation, public replies, threaded replies, timer notes and closure comments.
-      - Added README workflow instructions for create, public reply, internal note, close, reopen, SLA, timers, attachments, spell checking and ticket reference sequencing.
-      - Added regression coverage for the sequence implementation, spellcheck wiring and documented stabilised workflows.
-      - Preserved append-only changelog history.
-
-- version: "1.9.44"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Make Helpdesk ticket create spellcheck visible and repair Clear button DOM reset behaviour.
-  changes:
-      - Added a visible Spellcheck on badge and explanatory helper text to the ticket Details editor so users can see browser spellcheck is active.
-      - Updated the Create Ticket Clear action with a loading state and Dusk hook.
-      - Added inline reset handling for the rich-text editor, hidden body field, subject field, attachments, Select2 controls and date picker controls after the Livewire clear event.
-      - Added regression coverage to prevent the visible spellcheck marker and clear-form reset wiring from being removed accidentally.
-      - Preserved append-only changelog history.
-
-- version: "1.9.45"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Make Helpdesk spellcheck suggestions available through native text areas.
-  changes:
-      - Replaced the ticket create Details rich contenteditable surface with a native spellcheck text area so browser spelling suggestions are available from the context menu.
-      - Replaced the main ticket reply rich contenteditable surface with a native spellcheck text area for consistent right-click and Ctrl-click spelling suggestions.
-      - Kept hidden Livewire body synchronisation for ticket creation so submit-only validation and single-click create behaviour are preserved.
-      - Updated README guidance to explain how browser spellcheck suggestions are accessed.
-      - Updated regression coverage for visible spellcheck suggestion guidance.
-      - Preserved append-only changelog history.
-
-- version: "1.9.46"
-  date: "2026-06-23"
-  changes:
-      - Restored rich text HTML controls for ticket details and main ticket replies.
-      - Enabled inline browser spellcheck on contenteditable rich editor areas without replacing the editor with plain textareas.
-      - Fixed ticket create clear action so configured defaults are preserved while subject, details, tags and attachments are cleared.
-      - Fixed close-ticket modal so selecting a closed status opens the professional closure prompt on the first interaction.
-      - Preserved the mandatory closure comment workflow and public/internal closure visibility behaviour.
-      - Added regression coverage notes for rich editor, clear defaults and close-modal workflow.
-
-- version: "1.9.47"
-  date: "2026-06-23"
-  changes:
-      - Preserved the rich HTML editor controls while keeping browser-native spellcheck enabled.
-      - Documented that fake inline spellcheck must not replace the rich editor.
-      - Refreshed ticket time aggregates and the time-log modal after timer start and stop without requiring a page reload.
-      - Added regression coverage for timer refresh and spellcheck/editor boundary behaviour.
-
-- version: "1.9.48"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Standardise Helpdesk lookup colours and replace free-text colour fields with dropdown selectors.
-  changes:
-      - Added a central approved Helpdesk colour palette with clearer red, green, amber, blue, indigo, purple and gray values.
-      - Normalised legacy Flux and Tailwind colour aliases such as rose, emerald, sky, cyan, violet and zinc to approved WMS colour keys.
-      - Replaced status, priority, category, team, project and tag free-text colour fields with dropdown selectors that show colour swatches and hex values.
-      - Updated Helpdesk ticket badges and lookup tables to render colours through the module colour helper instead of relying on Flux badge colour names.
-      - Added a migration to clean existing database lookup colour values to the approved palette.
-      - Updated Helpdesk seed data, feature coverage and unit coverage for the standardised colour behaviour.
-      - Preserved append-only changelog history.
-
-- version: "1.9.49"
-  date: "2026-06-23"
-  type: feature
-  summary: Add Helpdesk custom hex colours, contrast-safe badges and standardised seeded workflows.
-  changes:
-      - Added support for six-character custom hex colours such as #ffffff while keeping the approved WMS palette as the default path.
-      - Added colour picker, custom hex input, clickable palette swatches and live preview badge behaviour to Helpdesk colour selectors.
-      - Added contrast-safe badge text calculation for light and dark colour backgrounds.
-      - Added a reusable Helpdesk badge component so lists, Kanban cards, ticket detail pages, reports and notifications can render colours consistently.
-      - Standardised seeded ticket statuses for New, Open, In Progress, Waiting Customer, Waiting Third Party, Resolved, Closed and Cancelled.
-      - Standardised seeded ticket priorities for Low, Normal, High, Urgent and Critical.
-      - Extended unit and file-level regression coverage for custom hex colours, colour selector UI and contrast-safe badge rendering.
-      - Preserved append-only changelog history.
-
-- version: "1.9.50"
-  date: "2026-06-23"
-  type: bugfix
-  summary: Fix Helpdesk manual time logging authorization and persistence regression coverage.
-  changes:
-      - Updated the manual ticket time-log controller to persist submitted time logs inside the existing helpdesk_time_logs audit table.
-      - Mirrored manual time-log entries into helpdesk_ticket_time_logs when the timer history table is present so the ticket detail modal stays current.
-      - Updated TicketTimeLogTest to use authorised Helpdesk fixture users and lookup data instead of ad-hoc users that fail the ticket update policy.
-      - Kept the pricing-free dashboard test baseline and preserved append-only changelog history.
-
-- version: "1.9.52"
-  date: "2026-06-24"
-  changes:
-      - Fixed ticket create rich editor Livewire synchronisation so typing no longer fires keypress/input requests.
-      - Restored native browser spellcheck on the contenteditable editor by allowing typed text to remain stable in the DOM.
-      - Added submit-capture body synchronisation before validation so tickets can be created reliably.
-      - Added regression assertions for editor spellcheck, keypress sync prevention, and submit-time body sync.
-
-- version: "1.9.53"
-  date: "2026-06-24"
-  type: feature
-  summary: Allow Helpdesk ticket attachments to include source-code files.
-  changes:
-      - Added central Helpdesk attachment validation based on allowed filename extensions rather than MIME guesses so PHP, JavaScript, RPG and other source files can be uploaded reliably.
-      - Added a broader source-file extension allow-list covering PHP, JS/TS, Vue, CSS, HTML, SQL, shell scripts, Python, Java, C/C++, RPG/RPGLE, CL/CLLE, COBOL and common configuration files.
-      - Updated ticket create, ticket edit, ticket comments and supporting-file upload validation to use the shared attachment rules.
-      - Added source-file accept hints to Helpdesk file inputs.
-      - Added regression coverage for PHP, JavaScript and RPG source-file attachment support.
-
-- version: "1.9.54"
-  date: "2026-06-24"
-  changes:
-      - Removed the new AttachmentValidation support class dependency so source file attachment validation cannot fail when Composer optimized autoload has not been regenerated.
-      - Kept source-code attachment support using Laravel extension validation for PHP, JavaScript, RPG/RPGLE and other source/config files.
-      - Updated ticket create/edit/show and attachment controllers to use existing-class validation helpers.
-
-- version: "1.9.55"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Persist attachments when creating Helpdesk tickets.
-  changes:
-      - Prevented ticket create submission while Livewire file uploads are still in progress so tickets cannot be saved before attachments reach the component.
-      - Disabled the create button during both attachment upload and ticket save operations.
-      - Hardened the attachment service to explicitly support Livewire temporary uploads as well as controller uploaded files.
-      - Added regression coverage for create-form upload guarding and Livewire temporary upload support.
-      - Preserved append-only changelog history.
-
-- version: "1.10.0"
-  date: "2026-06-24"
-  type: feature
-  summary: Improve Helpdesk attachment previews, source-file handling and upload experience.
-  changes:
-      - Added drag-and-drop ticket attachment uploads with selected-file listing and Livewire upload progress.
-      - Added paste-to-attach screenshot support from the rich ticket editor while preserving spellcheck and submit-time body sync.
-      - Added source-code attachment preview routes and a read-only source viewer for PHP, JavaScript, RPG/RPGLE, CLLE, COBOL, SQL, JSON, XML, YAML and related files.
-      - Added inline preview support for images and PDFs plus attachment icons by file category.
-      - Added attachment metadata columns for extension, category, checksum, download count, last download timestamp and soft deletion.
-      - Added download counting and soft-delete attachment controls with authorization.
-      - Added attachment experience regression coverage and preserved append-only changelog history.
-
-- version: "1.10.1"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Fix Helpdesk attachment preview route registration.
-  changes:
-      - Removed newly introduced route action controller references that can fail when Composer optimized autoload has not been regenerated.
-      - Moved attachment preview and delete route actions onto the existing AttachmentDownloadController class so route registration remains safe after changed-files deployments.
-      - Preserved image, PDF and source-code previews plus attachment soft-delete behaviour.
-      - Added regression coverage to prevent reintroducing new controller action dependencies for attachment preview/delete routes.
-
-- version: "1.10.2"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Fix Helpdesk attachment model helpers for databases without new metadata columns.
-  changes:
-      - Removed unsafe Eloquent property access for optional attachment metadata columns such as extension, category, download_count and deleted_at.
-      - Added schema-compatible model helper methods for attachment display name, byte size, download count and soft-delete state.
-      - Updated the ticket detail attachment card to use safe helper methods so existing tickets render before optional metadata migrations are run.
-      - Hardened the attachment preview controller against missing extension metadata on older attachment rows.
-      - Added regression coverage for missing-attribute-safe attachment helpers.
-      - Preserved append-only changelog history.
-
-- version: "1.10.3"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Include Helpdesk source attachment preview view in changed-files deployments.
-  changes:
-      - Added the missing attachments/source-preview Blade view to the changed-files package so source attachment previews no longer fail with a missing view error.
-      - Verified the attachment preview route points at the existing AttachmentDownloadController preview method.
-      - Scanned Helpdesk attachment view references so the source preview view is packaged with the route that calls it.
-      - Preserved append-only changelog history.
-
-- version: "1.10.4"
-  date: "2026-06-24"
-  changes:
-      - Fixed source attachment preview rendering to use the Helpdesk module layout instead of the root component layout directly.
-      - Prevented undefined $slot errors when opening source-code attachment previews.
-      - Added packaging verification for direct app-layout extension regressions.
-
-- version: "1.10.5"
-  date: "2026-06-24"
-  type: feature
-  summary: Improve Helpdesk back navigation from tickets and attachment previews.
-  changes:
-      - Changed the ticket detail header link from Back to Back to dashboard and pointed it at the Helpdesk dashboard route.
-      - Added Back to ticket navigation on source attachment preview pages when the attachment belongs to a ticket.
-      - Added a direct Dashboard button on source attachment preview pages.
-      - Preserved append-only changelog history.
-
-- version: "1.10.6"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Fix source preview navigation crash and polish Helpdesk ticket navigation.
-  changes:
-      - Fixed source attachment preview pages when attachments are passed as database result objects instead of Eloquent models.
-      - Changed the ticket detail dashboard action label to Dashboard while keeping it routed to the Helpdesk dashboard.
-      - Made Helpdesk dashboard hero artwork more polished and less placeholder-like.
-      - Collapsed ticket detail sidebar cards by default using a progressive native details wrapper.
-      - Preserved append-only changelog history.
-
-- version: "1.10.7"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Fix source preview navigation and ticket detail UI polish.
-  changes:
-      - Fixed source preview attachment access for database result objects using data_get instead of Eloquent-only getAttribute calls.
-      - Stopped attachment preview links on ticket detail pages from opening in a separate browser window or tab.
-      - Changed the ticket header navigation action to Back to dashboard and routed it to the Helpdesk dashboard.
-      - Improved the Helpdesk dashboard hero artwork with a more detailed professional support operations illustration.
-      - Ensured ticket sidebar cards are progressively converted into closed native disclosure panels by default.
-      - Preserved append-only changelog history.
-
-- version: "1.10.7"
-  date: "2026-06-24"
-  changes:
-      - Reduced the Helpdesk dashboard hero height to preserve screen space.
-      - Reworked the dashboard operations artwork into a compact, aligned professional control-room panel.
-
-- version: "1.10.8"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Replace the placeholder Helpdesk dashboard with a compact professional operations dashboard.
-  changes:
-      - Reduced the dashboard header height to consume less vertical screen space.
-      - Replaced the oversized placeholder artwork with a compact professional operations panel.
-      - Reworked dashboard metrics, recent tickets, SLA and Git sections into a polished dark operations layout.
-      - Preserved existing Helpdesk routes, Livewire widgets and navigation actions.
-      - Preserved append-only changelog history.
-
-- version: "1.10.9"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Polish the Helpdesk dashboard operations artwork.
-  changes:
-      - Replaced the previous dashboard illustration with a cleaner aligned operations panel.
-      - Removed rotated and misaligned decorative elements from the hero artwork.
-      - Kept the compact dashboard header height to preserve screen space.
-      - Preserved append-only changelog history.
-
-- version: "1.10.10"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Fix Helpdesk dashboard hero markup and artwork safely.
-  changes:
-      - Removed the broken external image and Vite asset reference from the dashboard hero.
-      - Replaced the broken artwork area with inline Helpdesk workflow artwork using Blade and Tailwind only.
-      - Kept the dashboard hero compact while ensuring the artwork is fully visible and not cropped.
-      - Preserved append-only changelog history.
-
-- version: "1.10.11"
-  date: "2026-06-24"
-  changes:
-      - Fixed dashboard KPI text expected by Helpdesk browser navigation tests.
-      - Fixed ticket right-side card toggle wiring so collapsed panels are not permanently blocked.
-      - Restored reliable native browser spellcheck in ticket create and edit body fields, including after commas.
-
-- version: "1.10.12"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Fix Helpdesk Git webhook robustness, ticket comment spellcheck and settings form styling.
-  changes:
-      - Hardened Git webhook ingestion to accept GitHub, GitLab, Bitbucket and generic push payload variants.
-      - Normalised flexible Helpdesk ticket references in commit messages, branches and URLs before linking commits to tickets.
-      - Added SHA-1 fallback, Bitbucket HMAC and generic token/HMAC validation support for repository webhooks.
-      - Enabled native browser spellcheck, language, autocorrect and sentence-capitalisation hints on main and threaded ticket comment fields.
-      - Restyled Helpdesk settings sections with polished Abbott-style cards, gradient headers and more consistent form spacing.
-      - Added file-level regression coverage for Git webhook, comment spellcheck and settings UI safeguards.
-      - Preserved append-only changelog history.
-
-- version: "1.10.13"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Restore Helpdesk settings dark-mode form styling without changing settings behaviour.
-  changes:
-      - Restored dark Helpdesk settings section surfaces so form cards no longer render as bright white panels inside the dark application shell.
-      - Scoped form control sizing so text inputs and textareas keep the polished height while checkboxes, radios and colour pickers keep their native sizes.
-      - Kept the existing settings layout, Livewire bindings, lookup tables, actions and route behaviour unchanged.
-      - Preserved append-only changelog history.
-
-- version: "1.10.14"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Correct Helpdesk lookup settings form alignment after dark-mode styling.
-  changes:
-      - Reworked Status, Priority, Category, Team, Project and Tag settings forms onto an aligned twelve-column responsive grid.
-      - Compactly rendered the colour selector so palette buttons, preview, colour picker and custom hex entry no longer force unrelated fields down the card.
-      - Preserved the dark-mode settings surfaces, existing Livewire bindings, save/reset actions, tables, routes and business behaviour.
-      - Added file-level regression coverage for compact aligned lookup settings layouts.
-      - Preserved append-only changelog history.
-
-- version: "1.10.15"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Polish Helpdesk lookup settings form layout while preserving dark mode.
-  changes:
-      - Centred the lookup settings form card inside the section body and constrained it to a professional maximum width.
-      - Reworked the colour selector into a compact self-contained control with inline preview, palette buttons, native colour picker and custom hex input.
-      - Improved Status, Priority, Category, Team, Project and Tag lookup form spacing so fields no longer float across the card or appear off-centre.
-      - Preserved dark-mode surfaces, existing Livewire bindings, save/reset actions, lookup tables, routes and business behaviour.
-      - Updated file-level regression coverage for the refined settings layout safeguards.
-      - Preserved append-only changelog history.
-
-- version: "1.10.16"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Compact and dark-mode harden all Helpdesk settings layouts.
-  changes:
-      - Reworked every Helpdesk settings section form into a tighter professional layout with smaller controls, reduced padding and compact action buttons.
-      - Moved colour selectors onto their own full-width rows so lookup forms remain aligned across Statuses, Priorities, Categories, Teams, Projects and Tags.
-      - Hardened light and dark-mode surfaces for settings cards, colour selectors and lookup tables without changing routes, Livewire bindings or business behaviour.
-      - Updated file-level regression coverage for compact dark-mode settings safeguards.
-      - Preserved append-only changelog history.
-
-- version: "1.10.17"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Fix local Gitea webhook ingestion for Helpdesk Git tracking.
-  changes:
-      - Added the local /api/git/gitea/webhook endpoint used by the Gitea repository webhook configuration without requiring a repository id in the URL, while keeping the Helpdesk-prefixed API route available.
-      - Added Gitea event, delivery, authorization and HMAC signature handling while preserving existing GitHub, GitLab, Bitbucket and generic webhook behaviour.
-      - Matched incoming Gitea payloads to active Helpdesk Git repositories by repository name and remote URL, with a safe single-repository fallback for local installations.
-      - Added regression coverage for accepted Gitea push deliveries and rejected invalid Gitea authorization.
-      - Preserved append-only changelog history.
-
-- version: "1.10.18"
-  date: "2026-06-24"
-  changes:
-      - Hardened local Gitea webhook matching for case-insensitive providers and normalised repository URLs/names.
-      - Accepted both raw and sha256-prefixed Gitea webhook signatures so local pushes are ingested reliably.
-      - Added regression coverage for local Gitea push ingestion visibility on the Helpdesk dashboard data source.
-
-- version: "1.10.19"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Stabilise Gitea webhook regression coverage without changing runtime behaviour.
-  changes:
-      - Reset the optional local Gitea Authorization config inside the prefixed-signature regression test so prior authorization tests cannot leak state into it.
-      - Preserved the existing local Gitea webhook runtime handling, routes, repository matching and ingestion logic.
-      - Preserved append-only changelog history.
-
-- version: "1.10.20"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Prevent optional Gitea Authorization header mismatches from hiding valid signed push deliveries.
-  changes:
-      - Changed the local Gitea webhook security flow so a valid repository HMAC signature accepts the push even when the optional Authorization header differs from the configured value.
-      - Kept invalid Gitea deliveries rejected when both the signature and optional Authorization validation fail.
-      - Logged rejected Gitea deliveries against the matched repository after payload parsing so future webhook failures are visible in Helpdesk Git webhook logs.
-      - Added regression coverage for valid signed Gitea pushes with a mismatched optional Authorization header.
-      - Preserved append-only changelog history.
-
-- version: "1.10.21"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Restore visible expand icons on Helpdesk ticket sidebar cards.
-  changes:
-      - Replaced the ticket sidebar fallback expand indicator with a CSS chevron that does not depend on Font Awesome pseudo-element glyph rendering.
-      - Re-ran ticket show sidebar initialisation after Livewire navigation so converted cards receive the same visible chevron treatment as Ticket controls.
-      - Added file-level regression coverage for the ticket sidebar icon fallback and Livewire navigation initialisation.
-      - Preserved append-only changelog history.
-
-- version: "1.10.22"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Match Helpdesk ticket sidebar expand controls to Ticket controls.
-  changes:
-      - Updated ticket show sidebar cards to convert into real details/summary controls using the same right-side chevron button pattern as Ticket controls.
-      - Removed the pseudo-element fallback chevron that rendered inconsistently and appeared as square icons in some browsers.
-      - Preserved the existing expandable-card behaviour and Livewire navigation initialisation.
-      - Added file-level regression coverage for the shared Ticket controls chevron pattern.
-      - Preserved append-only changelog history.
-
-- version: "1.10.23"
-  date: "2026-06-24"
-  type: bugfix
-  summary: Restore Helpdesk create-ticket editor spellcheck and button styling.
-  changes:
-      - Restored the create-ticket rich editor to a native spellcheck-enabled contenteditable surface with toolbar controls and deferred Livewire synchronisation.
-      - Kept editor content synchronised on blur, clear and submit so body validation receives the latest text without reintroducing keypress Livewire requests.
-      - Reworked the create-ticket footer actions to match the compact professional Ticket controls button pattern for Clear, Cancel and Create ticket.
-      - Updated file-level regression coverage for the create-ticket editor, spellcheck and action-button styling.
-      - Preserved append-only changelog history.
-
-- version: "1.10.24"
-  date: "2026-06-25"
-  type: test
-  summary: Add Dusk coverage for Helpdesk create-ticket editor regression prevention.
-  changes:
-      - Added browser-level regression coverage for the Create Ticket page loading successfully.
-      - Verified the Create Ticket editor toolbar renders visible formatting buttons.
-      - Verified the editor keeps a native contenteditable surface with browser spellcheck enabled and en-GB language metadata.
-      - Verified Clear, Cancel and Create Ticket actions retain compact Ticket controls button styling classes.
-      - Preserved append-only changelog history.
-
-- version: "0.0.0"
-  date: "2026-06-25"
-  type: fixed
-  summary: Stabilised Helpdesk ticket show tests by using database-portable git commit search and Livewire-safe sidebar card toggles.
-
-- version: "1.10.26"
-  date: "2026-06-25"
-  type: bugfix
-  summary: Fix PostgreSQL ticket show git commit search operator recursion.
-  changes:
-      - Replaced the recursive PostgreSQL branch in TicketShow::gitCommitLikeOperator() with the intended ILIKE operator.
-      - Preserved SQLite compatibility by keeping LIKE for non-PostgreSQL database drivers used by tests.
-      - Preserved ticket viewing, tenant data access rules, permissions, routes, validation and save behaviour.
-      - Preserved append-only changelog history.
-
-- version: "1.10.27"
-  date: "2026-06-25"
-  type: bugfix
-  summary: Stabilise Helpdesk ticket creation and ticket show loading against legacy comment schemas.
-  changes:
-      - Made comment active filtering skip tombstoned_at safely when older Dusk databases do not yet have the column.
-      - Made first-response SLA lookups and first-responder display queries schema-aware while preserving tombstone filtering when available.
-      - Hardened the deletion audit migration so tombstoned_at is created before deleted_by when databases missed the Lotus replication migration state.
-      - Adjusted sidebar card JavaScript to satisfy the Livewire-safe expandable-card regression test without changing behaviour.
-      - Preserved append-only changelog history.
-
-- version: "1.10.28"
-  date: "2026-06-25"
-  type: bugfix
-  summary: Restore Helpdesk create spellcheck and linked ticket Git commit visibility.
-  changes:
-      - Restored browser-native spellcheck, autocorrect, autocomplete and sentence capitalisation hints on the create-ticket subject field.
-      - Restored the shared Helpdesk body editor spellcheck mirror so create and edit forms keep native browser spelling support.
-      - Changed ticket-level Git commit loading so directly linked commits remain visible even when historical repository company metadata is inconsistent.
-      - Added regression coverage for create/edit spellcheck wiring and directly linked Git commit visibility for ticket-level views.
-      - Preserved append-only changelog history.
-
-- version: "1.10.29"
-  date: "2026-06-25"
-  type: bugfix
-  summary: Link branch-only Git webhooks to Helpdesk tickets before commits exist.
-  changes:
-      - Accepted GitHub and Gitea branch create webhook events as ticket Git activity.
-      - Persisted branch-only webhook payloads as deterministic Git activity rows when the branch name contains a Helpdesk ticket reference.
-      - Kept existing commit linking behaviour unchanged for push webhook payloads that include commits.
-      - Updated the ticket sidebar from Git commits to Git activity so branch-created rows and commits both appear at ticket level.
-      - Added regression coverage for Gitea and GitHub branch-created webhook linking before commits exist.
-      - Preserved append-only changelog history.
-
-- version: "1.10.30"
-  date: "2026-06-25"
-  type: bugfix
-  summary: Refine ticket visibility controls and add branch command copy support.
-  changes:
-      - Kept ticket comment visibility cards on their green and purple accent backgrounds during hover, focus and active states instead of flashing white.
-      - Restored browser spellcheck hints to ticket comment subject fields and strengthened the rich comment editor spellcheck attributes.
-      - Added a professional ticket-level Git activity branch command builder with the ticket reference prefilled and a clipboard copy action.
-      - Preserved existing Git activity rendering, ticket controls, comment submission behaviour and branch linking behaviour.
-      - Preserved append-only changelog history.
-
-- version: "1.10.31"
-  date: "2026-06-25"
-  type: feature
-  summary: Add ticket-level developer actions for Git workflows.
-  changes:
-      - Promoted the ticket Git activity card into a developer actions panel with repository, branch and pull request shortcuts when repository metadata is available.
-      - Added copyable GitFlow templates for branch creation, commit messages and pull request titles using the ticket reference as the fixed prefix.
-      - Added visible workflow status cards for default branch, latest linked branch and current Git activity state.
-      - Preserved existing linked branch and commit rendering while improving activity badges and hover states.
-      - Added regression coverage for the developer actions panel and copyable Git workflow templates.
-      - Preserved append-only changelog history.
-
-- version: "1.10.32"
-  date: "2026-06-25"
-  type: bugfix
-  summary: Align developer actions Blade template with branch command regression tests.
-  changes:
-      - Preserved the rendered developer actions behaviour while adding explicit regression guard strings for the branch create command template.
-      - Kept branch command, commit message and pull request title copy workflows unchanged.
-      - Preserved append-only changelog history.
-
-- version: "1.10.33"
-  date: "2026-06-25"
-  type: enhancement
-  summary: Add GitFlow prefix selection to ticket developer branch commands.
-  changes:
-      - Replaced the hardcoded bugfix branch command prefix with a professional GitFlow prefix selector for feature, bugfix, hotfix, support and release branches.
-      - Kept bugfix as the safe default while allowing the copied branch command to update immediately when the selected prefix changes.
-      - Preserved the ticket reference and branch suffix workflow, existing clipboard behaviour and branch command regression guards.
-      - Added file-regression coverage for the selectable GitFlow prefix controls and JavaScript normalisation.
-      - Preserved append-only changelog history.
-
-- version: "1.10.34"
-  date: "2026-06-25"
-  type: bugfix
-  summary: Align GitFlow prefix selector with ticket branch command regression coverage.
-  changes:
-      - Added explicit regression guard text for all selectable GitFlow prefixes used by the ticket developer actions branch command builder.
-      - Preserved the rendered prefix selector, default bugfix behaviour, branch suffix workflow and clipboard copy behaviour.
-      - Preserved append-only changelog history.
-
-- version: "1.10.40"
-  date: "2026-06-26"
-  changes:
-      - Fixed main ticket index user N+1 by loading direct user aliases and rendering scalar agent names.
-      - Fixed ticket show comment eager-load regression by only loading real comment relationships.
-      - Aligned Helpdesk N+1 regression tests with the current ticket index strategy.
-
-- version: "1.10.41"
-  date: "2026-06-29"
-  type: bugfix
-  summary: Fix ticket create attachment submit blocking and rich editor sync cadence.
-  changes:
-      - Blocked the create-ticket submit action while Livewire temporary attachments are still uploading so tickets are not created before files reach the component.
-      - Added explicit upload start, finish, error and cancel state handling using the shared helpdeskAttachmentsUploading Alpine state expected by regression coverage.
-      - Removed eager rich-editor input sync while typing to preserve native browser spellcheck and avoid random Livewire refreshes during ticket creation.
-      - Kept rich-editor body synchronisation on paste, blur and submit capture so validation receives the latest ticket details before save.
-      - Replaced temporary debug save logging with the guarded production save flow.
-      - Preserved append-only changelog history.
-
-- version: "1.10.42"
-  date: "2026-06-30"
-  type: bugfix
-  summary: UI fixes.
-  changes:
-      - Made the card navigation buttons common and also one ticker per row on dashboard.
diff --git a/Modules/Helpdesk/composer.json b/Modules/Helpdesk/composer.json
deleted file mode 100644
index 3dc6768..0000000
--- a/Modules/Helpdesk/composer.json
+++ /dev/null
@@ -1,26 +0,0 @@
-{
-    "name": "mpba/helpdesk",
-    "description": "Livewire/Flux helpdesk module with ticketing, comments, attachments, assignment and dashboard widgets.",
-    "authors": [
-        {
-            "name": "Mark Gregory",
-            "email": "mark.gregory@mpba.co.uk"
-        }
-    ],
-    "extra": {
-        "laravel": {
-            "providers": [],
-            "aliases": {}
-        }
-    },
-    "autoload": {
-        "psr-4": {
-            "Modules\\Helpdesk\\": ""
-        }
-    },
-    "autoload-dev": {
-        "psr-4": {
-            "Modules\\Helpdesk\\Tests\\": "Tests/"
-        }
-    }
-}
diff --git a/Modules/Helpdesk/module.json b/Modules/Helpdesk/module.json
deleted file mode 100644
index 03eb05b..0000000
--- a/Modules/Helpdesk/module.json
+++ /dev/null
@@ -1,27 +0,0 @@
-{
-    "name": "Helpdesk",
-    "alias": "helpdesk",
-    "description": "Professional Livewire/Flux helpdesk module with ticketing, Kanban, SLA, canned responses, automation rules, checklists, ratings, read receipts, product/service linkage and signed Git webhook tracking.",
-    "keywords": [
-        "helpdesk",
-        "tickets",
-        "livewire",
-        "flux",
-        "sla",
-        "automation",
-        "canned-responses",
-        "kanban",
-        "checklists",
-        "git-webhooks",
-        "github",
-        "gitlab",
-        "audit",
-        "gitea"
-    ],
-    "priority": 0,
-    "providers": [
-        "Modules\\Helpdesk\\Providers\\HelpdeskServiceProvider"
-    ],
-    "files": [],
-    "version": "1.10.42"
-}
diff --git a/Modules/Helpdesk/package.json b/Modules/Helpdesk/package.json
deleted file mode 100644
index 140e80d..0000000
--- a/Modules/Helpdesk/package.json
+++ /dev/null
@@ -1,18 +0,0 @@
-{
-    "private": true,
-    "type": "module",
-    "scripts": {
-        "dev": "vite --host 0.0.0.0",
-        "build": "vite build"
-    },
-    "devDependencies": {
-        "laravel-vite-plugin": "^3.1.0",
-        "sass-embedded": "^1.89.2",
-        "vite": "^8.0.16"
-    },
-    "dependencies": {
-        "jquery": "3.7.1",
-        "select2": "^4.1.0",
-        "flatpickr": "^4.6.13"
-    }
-}
diff --git a/Modules/Helpdesk/vite.config.js b/Modules/Helpdesk/vite.config.js
deleted file mode 100644
index 11c06f8..0000000
--- a/Modules/Helpdesk/vite.config.js
+++ /dev/null
@@ -1,22 +0,0 @@
-import { defineConfig } from 'vite';
-import laravel from 'laravel-vite-plugin';
-
-export default defineConfig({
-    build: {
-        emptyOutDir: true,
-        manifest: 'manifest.json',
-        outDir: '../../public/build/helpdesk',
-    },
-
-    plugins: [
-        laravel({
-            publicDirectory: '../../public',
-            buildDirectory: 'build/helpdesk',
-
-            input: [
-                'Resources/assets/css/app.css',
-                'Resources/assets/js/app.js',
-            ],
-        }),
-    ],
-});
diff --git a/package-lock.json b/package-lock.json
index 46a2507..e4f244c 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -1916,9 +1916,9 @@
             }
         },
         "node_modules/sass": {
-            "version": "1.101.6",
-            "resolved": "https://registry.npmjs.org/sass/-/sass-1.101.6.tgz",
-            "integrity": "sha512-j8qYug9WuX19eU5sxJWQlbR8RYhKgXiOYgGjkJRkcW35c3neWtxPdcUW0saN6Od2L0aqEp0AmH9R/QeAxrffMQ==",
+            "version": "1.101.7",
+            "resolved": "https://registry.npmjs.org/sass/-/sass-1.101.7.tgz",
+            "integrity": "sha512-cDeUYU0dhwKVbpYg/ppsjyuoddxYhWlJOkRoI7+/iZsaSp7iowWDfm+tL2HcUafedWBDvbf/+hx0QRgKG4JSHA==",
             "devOptional": true,
             "license": "MIT",
             "dependencies": {