phase 6 added helpdesk

2026-07-24 11:28:06 +01:00
parent 5ecf20fe97
commit 8c74abfbc6
212 changed files with 23064 additions and 0 deletions
@@ -0,0 +1,105 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Http\Controllers;
+
+use App\Http\Controllers\Controller;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Gate;
+use Illuminate\Validation\Rule;
+use Modules\Helpdesk\Models\KanbanBoard;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Services\WorkflowNotificationService;
+
+final class TicketBoardController extends Controller
+{
+    public function __invoke(Request $request, Ticket $ticket, WorkflowNotificationService $workflow): RedirectResponse
+    {
+        Gate::authorize('update', $ticket);
+
+        $validated = $request->validate([
+            'board_id' => ['required', 'integer', Rule::exists('helpdesk_kanban_boards', 'id')],
+            'return_to_board_id' => ['nullable', 'integer', Rule::exists('helpdesk_kanban_boards', 'id')],
+        ]);
+
+        $targetBoardId = (int) $validated['board_id'];
+
+        $targetBoard = KanbanBoard::query()
+            ->with(['statuses' => fn ($query) => $query->orderBy('helpdesk_kanban_board_statuses.sort_order')->orderBy('helpdesk_statuses.sort_order')->orderBy('helpdesk_statuses.name')])
+            ->findOrFail($targetBoardId);
+
+        if ($targetBoard->statuses->isEmpty()) {
+            $this->ensureBoardHasStatuses($targetBoardId);
+            $targetBoard->load(['statuses' => fn ($query) => $query->orderBy('helpdesk_kanban_board_statuses.sort_order')->orderBy('helpdesk_statuses.sort_order')->orderBy('helpdesk_statuses.name')]);
+        }
+
+        $fresh = DB::transaction(function () use ($ticket, $targetBoard): Ticket {
+            $lockedTicket = Ticket::query()
+                ->visibleTo(Auth::user())
+                ->lockForUpdate()
+                ->findOrFail($ticket->id);
+
+            $targetStatus = $targetBoard->statuses->firstWhere('id', (int) $lockedTicket->status_id)
+                ?: $targetBoard->statuses->first();
+
+            if ($targetStatus === null) {
+                $targetStatus = Status::query()->orderBy('sort_order')->orderBy('name')->firstOrFail();
+                $this->addStatusToBoard($targetBoard->id, $targetStatus->id);
+            }
+
+            $updates = [
+                'board_id' => $targetBoard->id,
+                'status_id' => $targetStatus->id,
+                'completed_at' => $targetStatus->is_closed ? now() : null,
+                'last_activity_at' => now(),
+            ];
+
+            if (DB::getSchemaBuilder()->hasColumn('helpdesk_tickets', 'updated_at')) {
+                $updates['updated_at'] = now();
+            }
+
+            $affected = DB::table('helpdesk_tickets')
+                ->where('id', $lockedTicket->id)
+                ->update($updates);
+
+            if ($affected < 1) {
+                throw new \RuntimeException('Ticket board update did not persist.');
+            }
+
+            return Ticket::query()
+                ->with(['status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'checklistItems', 'board'])
+                ->findOrFail($lockedTicket->id);
+        });
+
+        $workflow->dispatch($fresh, 'ticket.updated', Auth::user());
+
+        return redirect()
+            ->route('helpdesk.kanban', ['board_id' => $targetBoardId])
+            ->with('success', 'Ticket ' . $fresh->reference . ' moved to ' . $targetBoard->name . '.');
+    }
+
+    private function ensureBoardHasStatuses(int $boardId): void
+    {
+        Status::query()
+            ->orderBy('sort_order')
+            ->orderBy('name')
+            ->get(['id'])
+            ->values()
+            ->each(function (Status $status, int $index) use ($boardId): void {
+                $this->addStatusToBoard($boardId, (int) $status->id, ($index + 1) * 10);
+            });
+    }
+
+    private function addStatusToBoard(int $boardId, int $statusId, int $sortOrder = 999): void
+    {
+        DB::table('helpdesk_kanban_board_statuses')->updateOrInsert(
+            ['board_id' => $boardId, 'status_id' => $statusId],
+            ['sort_order' => $sortOrder, 'updated_at' => now(), 'created_at' => now()],
+        );
+    }
+}