phase 6 added helpdesk

2026-07-24 11:28:06 +01:00
parent 5ecf20fe97
commit 8c74abfbc6
212 changed files with 23064 additions and 0 deletions
@@ -0,0 +1,93 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Http\Controllers;
+
+use App\Http\Controllers\Controller;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Validation\Rule;
+use Modules\Helpdesk\Services\TicketService;
+
+final class TicketStoreController extends Controller
+{
+    /**
+     * Store a new helpdesk ticket using a normal HTTP form post.
+     *
+     * This avoids the Livewire update endpoint for ticket creation, which prevents
+     * proxy/hash update-route 404s from blocking ticket creation.
+     */
+    public function __invoke(Request $request, TicketService $tickets): RedirectResponse
+    {
+        $validated = $request->validate([
+            'company_id' => ['nullable', 'integer'],
+            'subject' => ['required', 'string', 'max:200'],
+            'body' => ['required', 'string', 'min:10'],
+            'priority_id' => ['required', 'integer', Rule::exists('helpdesk_priorities', 'id')],
+            'category_id' => ['nullable', 'integer', Rule::exists('helpdesk_categories', 'id')],
+            'project_id' => ['nullable', 'integer', Rule::exists('helpdesk_projects', 'id')],
+            'product_id' => ['nullable', 'integer', Rule::exists('helpdesk_products', 'id')],
+            'team_id' => ['nullable', 'integer', Rule::exists('helpdesk_teams', 'id')],
+            'due_at' => ['nullable', 'date'],
+            'attachments' => ['nullable', 'array'],
+            'attachments.*' => $this->attachmentFileRules(),
+        ]);
+
+        $user = Auth::user();
+
+        abort_if($user === null, 403);
+
+        $uploadedFiles = $request->file('attachments', []);
+        $uploadedFiles = is_array($uploadedFiles) ? $uploadedFiles : [$uploadedFiles];
+
+        $ticket = $tickets->create($user, [
+            'company_id' => $validated['company_id'] ?? null,
+            'subject' => $validated['subject'],
+            'body' => $validated['body'],
+            'priority_id' => $validated['priority_id'],
+            'category_id' => $validated['category_id'] ?? null,
+            'project_id' => $validated['project_id'] ?? null,
+            'product_id' => $validated['product_id'] ?? null,
+            'team_id' => $validated['team_id'] ?? null,
+            'due_at' => $validated['due_at'] ?? null,
+        ], $uploadedFiles);
+
+        return redirect()
+            ->route('helpdesk.tickets.index')
+            ->with('success', 'Ticket ' . $ticket->reference . ' has been created.');
+    }
+
+    /**
+     * Return Helpdesk attachment validation rules without relying on a newly autoloaded support class.
+     *
+     * @param bool $required Whether at least one uploaded file is required.
+     * @return array<int, string>
+     */
+    private function attachmentFileRules(bool $required = false): array
+    {
+        return array_values(array_filter([
+            $required ? 'required' : null,
+            'file',
+            'max:' . (int) config('helpdesk.max_upload_kb', 10240),
+            'extensions:' . implode(',', $this->allowedAttachmentExtensions()),
+        ]));
+    }
+
+    /**
+     * Return lower-case Helpdesk attachment extensions.
+     *
+     * @return array<int, string>
+     */
+    private function allowedAttachmentExtensions(): array
+    {
+        return collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
+            ->filter(static fn (mixed $extension): bool => is_string($extension) && trim($extension) !== '')
+            ->map(static fn (string $extension): string => strtolower(ltrim(trim($extension), '.')))
+            ->unique()
+            ->values()
+            ->all();
+    }
+
+}