phase 6 added helpdesk

Modules/Helpdesk/Models/TicketSlaEvent.php

@@ -0,0 +1,16 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+final class TicketSlaEvent extends Model
+{
+    protected $table = 'helpdesk_ticket_sla_events';
+
+    protected $fillable = ['ticket_id', 'sla_policy_id', 'event', 'due_at', 'occurred_at', 'breached', 'meta'];
+
+    protected $casts = ['ticket_id' => 'integer', 'sla_policy_id' => 'integer', 'due_at' => 'datetime', 'occurred_at' => 'datetime', 'breached' => 'boolean', 'meta' => 'array'];
+}