phase 6 added helpdesk

2026-07-24 11:28:06 +01:00
parent 5ecf20fe97
commit 8c74abfbc6
212 changed files with 23064 additions and 0 deletions
@@ -0,0 +1,42 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Modules\Helpdesk\Services\AgentAssignmentService;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class AgentAssignmentTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_assignment_selects_least_loaded_agent(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $busy = $this->agent(['name' => 'Busy Agent']);
+        $quiet = $this->agent(['name' => 'Quiet Agent']);
+        $this->ticket(['agent' => $busy, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+        $this->ticket(['agent' => $busy, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        $selected = app(AgentAssignmentService::class)->selectAgentId(null);
+
+        self::assertSame($quiet->id, $selected);
+    }
+
+    public function test_assignment_prefers_category_agents_when_category_has_agents(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $generalAgent = $this->agent(['name' => 'General Agent']);
+        $categoryAgent = $this->agent(['name' => 'Category Agent']);
+        $fixtures['category']->agents()->attach($categoryAgent->id);
+        $this->ticket(['agent' => $generalAgent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        $selected = app(AgentAssignmentService::class)->selectAgentId($fixtures['category']->id);
+
+        self::assertSame($categoryAgent->id, $selected);
+    }
+}