phase 6 added helpdesk

2026-07-24 11:28:06 +01:00
parent 5ecf20fe97
commit 8c74abfbc6
212 changed files with 23064 additions and 0 deletions
@@ -0,0 +1,142 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\TicketCreate;
+use Modules\Helpdesk\Livewire\TicketIndex;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class TicketCrudTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_user_can_create_ticket_with_priority_category_team_and_project(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $user = $this->user(['name' => 'Mark Requester']);
+
+        Livewire::actingAs($user)
+            ->test(TicketCreate::class)
+            ->set('subject', 'Warehouse printer does not print labels')
+            ->set('body', '<p>The printer fails every time a dispatch label is generated.</p>')
+            ->set('priority_id', $fixtures['high']->id)
+            ->set('category_id', $fixtures['category']->id)
+            ->set('team_id', $fixtures['team']->id)
+            ->set('project_id', $fixtures['project']->id)
+            ->call('save')
+            ->assertHasNoErrors()
+            ->assertRedirect();
+
+        $this->assertDatabaseHas('helpdesk_tickets', [
+            'user_id' => $user->id,
+            'subject' => 'Warehouse printer does not print labels',
+            'priority_id' => $fixtures['high']->id,
+            'category_id' => $fixtures['category']->id,
+            'team_id' => $fixtures['team']->id,
+            'project_id' => $fixtures['project']->id,
+        ]);
+    }
+
+    public function test_ticket_create_does_not_validate_before_submit(): void
+    {
+        $this->seedLookupData();
+        $user = $this->user();
+
+        Livewire::actingAs($user)
+            ->test(TicketCreate::class)
+            ->set('subject', 'Draft ticket title only')
+            ->assertHasNoErrors();
+    }
+
+    public function test_ticket_create_validates_required_fields(): void
+    {
+        $this->seedLookupData();
+        $user = $this->user();
+
+        Livewire::actingAs($user)
+            ->test(TicketCreate::class)
+            ->call('save')
+            ->assertHasErrors(['subject' => 'required', 'body' => 'required', 'priority_id' => 'required']);
+    }
+
+    public function test_ticket_index_shows_only_visible_tickets_for_standard_user(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user(['name' => 'Owner User']);
+        $other = $this->user(['name' => 'Other User']);
+        $visible = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Visible ticket']);
+        $this->ticket(['owner' => $other, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Hidden ticket']);
+
+        Livewire::actingAs($owner)
+            ->test(TicketIndex::class)
+            ->assertSee($visible->reference)
+            ->assertSee('Visible ticket')
+            ->assertDontSee('Hidden ticket');
+    }
+
+    public function test_agent_sees_assigned_ticket_and_admin_sees_all_tickets(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $agent = $this->agent(['name' => 'Assigned Agent']);
+        $admin = $this->admin(['name' => 'Admin User']);
+        $owner = $this->user();
+        $assigned = $this->ticket(['owner' => $owner, 'agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Assigned ticket']);
+        $unassigned = $this->ticket(['owner' => $this->user(), 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Another ticket']);
+
+        Livewire::actingAs($agent)
+            ->test(TicketIndex::class)
+            ->assertSee($assigned->reference)
+            ->assertDontSee($unassigned->reference);
+
+        Livewire::actingAs($admin)
+            ->test(TicketIndex::class)
+            ->assertSee($assigned->reference)
+            ->assertSee($unassigned->reference);
+    }
+
+    public function test_index_filters_by_search_priority_and_closed_scope(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $admin = $this->admin();
+        $openTicket = $this->ticket(['owner' => $admin, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['high']->id, 'subject' => 'API sync failure']);
+        $closedTicket = $this->ticket(['owner' => $admin, 'status_id' => $fixtures['closed']->id, 'priority_id' => $fixtures['normal']->id, 'completed_at' => now(), 'subject' => 'Old closed issue']);
+
+        Livewire::actingAs($admin)
+            ->test(TicketIndex::class)
+            ->set('search', 'API sync')
+            ->set('priority', (string) $fixtures['high']->id)
+            ->assertSee($openTicket->reference)
+            ->assertDontSee($closedTicket->reference);
+
+        Livewire::actingAs($admin)
+            ->test(TicketIndex::class)
+            ->set('scope', 'closed')
+            ->assertSee($closedTicket->reference)
+            ->assertDontSee($openTicket->reference);
+    }
+
+    public function test_created_ticket_has_a_reference_and_last_activity_date(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $user = $this->user();
+
+        Livewire::actingAs($user)
+            ->test(TicketCreate::class)
+            ->set('subject', 'Reference check')
+            ->set('body', 'This ticket should have a generated reference.')
+            ->set('priority_id', $fixtures['normal']->id)
+            ->call('save');
+
+        $ticket = Ticket::query()->where('subject', 'Reference check')->firstOrFail();
+
+        self::assertStringStartsWith('HD-' . now()->format('Y') . '-', $ticket->reference);
+        self::assertNotNull($ticket->last_activity_at);
+    }
+}