move into sonardesk

integration/sonardesk-legacy/app/Models/SupportTicket.php

@@ -0,0 +1,46 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Prunable;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class SupportTicket extends Model
+{
+    use Prunable;
+
+    protected $fillable = [
+        'user_id', 'assigned_to', 'reference', 'name', 'email', 'category',
+        'subject', 'message', 'status', 'priority', 'privacy_notice_accepted_at',
+        'resolved_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'privacy_notice_accepted_at' => 'datetime',
+            'resolved_at' => 'datetime',
+        ];
+    }
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function assignee(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'assigned_to');
+    }
+
+    public function prunable(): Builder
+    {
+        $days = max(30, (int) config('sonardesk.privacy.support_retention_days', 730));
+
+        return static::query()
+            ->whereNotNull('resolved_at')
+            ->where('resolved_at', '<=', now()->subDays($days));
+    }
+}