settings updates

Modules/Helpdesk/Models/Ticket.php

@@ -27,7 +27,7 @@ final class Ticket extends Model
 
     protected $table = 'helpdesk_tickets';
 
-    protected $with = ['user'];
+    protected $with = ['user', 'owner', 'agent'];
 
     /** @var list<string> */
     protected $fillable = [
@@ -194,11 +194,11 @@ final class Ticket extends Model
     /** @param Builder<Ticket> $query @return Builder<Ticket> */
     public function scopeVisibleTo(Builder $query, User $user): Builder
     {
-        if ($user->isHelpdeskAdmin()) {
+        if ($user->isAdmin() || (bool) ($user->helpdesk_admin ?? false)) {
             return $query;
         }
 
-        if ($user->isHelpdeskAgent()) {
+        if ((method_exists($user, 'isHelpdeskAgent') && $user->isHelpdeskAgent()) || (bool) ($user->helpdesk_agent ?? false)) {
             return $query->where(static function (Builder $subQuery) use ($user): void {
                 $subQuery->where('agent_id', $user->id)->orWhere('user_id', $user->id);
             });