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Mark Gregory
2026-08-25 21:57:41 +01:00
parent 9048dca8b4
commit 1991f27ee8
6 changed files with 1557 additions and 505 deletions
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resources/themes/backend/views/modules/helpdesk/livewire/kanban-board.blade.php
+335 -160
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@@ -1,172 +1,347 @@
<div class="hd-helpdesk-surface space-y-6" wire:key="helpdesk-kanban-{{ $refreshNonce }}">
<div class="flex flex-col gap-4 lg:flex-row lg:items-end lg:justify-between">
<div>
<flux:heading size="xl">{{ __('Helpdesk Kanban') }}</flux:heading>
<flux:text class="mt-1">
{{ __('Move tickets through the workflow for the selected board.') }}
</flux:text>
</div>
<div class="flex flex-wrap items-end gap-3">
@if ($boards->isNotEmpty())
<div class="min-w-64">
<flux:select
wire:model.live="board_id"
:label="__('Board')"
>
@foreach ($boards as $boardOption)
<option value="{{ $boardOption->id }}">
{{ $boardOption->name }}
@if ($boardOption->is_default)
— {{ __('Default') }}
@endif
</option>
@endforeach
</flux:select>
<div class="hd-helpdesk-surface mx-auto max-w-[1800px] space-y-6" dusk="helpdesk-kanban-board"
wire:poll.visible.5s="refreshBoard" wire:key="helpdesk-kanban-root">
<div
class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
<div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
<div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
<div>
<p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Helpdesk workflow</p>
<h1 class="mt-2 text-3xl font-semibold tracking-tight">Kanban board</h1>
<p class="mt-2 max-w-3xl text-sm text-blue-100/90">Drag tickets between board columns. Boards and
columns are configured in Helpdesk Settings.</p>
</div>
@endif
<flux:button
:href="route('helpdesk.tickets.index')"
wire:navigate
>
{{ __('Ticket list') }}
</flux:button>
<div class="flex flex-wrap gap-2">
<a href="{{ route('helpdesk.index') }}" wire:navigate class="hd-btn hd-btn-blue">
<i class="fa-solid fa-gauge-high" aria-hidden="true"></i>
<span>Dashboard</span>
</a>
<flux:button
variant="primary"
:href="route('helpdesk.tickets.create')"
wire:navigate
>
{{ __('New ticket') }}
</flux:button>
<a href="{{ route('helpdesk.tickets.create') }}" wire:navigate class="hd-btn hd-btn-green">
<i class="fa-solid fa-plus" aria-hidden="true"></i>
<span>New Ticket</span>
</a>
<a href="{{ route('helpdesk.settings') }}" wire:navigate class="hd-btn hd-btn-amber">
<i class="fa-solid fa-gear" aria-hidden="true"></i>
<span>Configure boards</span>
</a>
<a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="hd-btn hd-btn-blue">
<i class="fa-solid fa-list" aria-hidden="true"></i>
<span>List view</span>
</a>
</div>
</div>
</div>
</div>
@if (session('success'))
<div class="rounded-xl border border-emerald-300 bg-emerald-50 px-4 py-3 text-sm font-medium text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950/40 dark:text-emerald-200">
{{ session('success') }}
</div>
@endif
@if ($board === null)
<div class="rounded-2xl border border-dashed border-zinc-300 bg-white p-10 text-center dark:border-zinc-700 dark:bg-zinc-900">
<flux:heading size="lg">{{ __('No Kanban board configured') }}</flux:heading>
<flux:text class="mt-2">
{{ __('Create a board in Helpdesk settings before using Kanban.') }}
</flux:text>
<flux:button
class="mt-5"
variant="primary"
:href="route('helpdesk.settings')"
wire:navigate
>
{{ __('Open settings') }}
</flux:button>
@if ($boards->isEmpty())
<div
class="rounded-2xl border border-amber-300 bg-amber-50 px-5 py-4 text-sm text-amber-900 dark:border-amber-800 dark:bg-amber-950 dark:text-amber-100">
No Kanban boards exist yet. Open Helpdesk Settings and create a board with at least one status column.
</div>
@else
<div class="flex gap-4 overflow-x-auto pb-4">
@foreach ($statuses as $status)
@php
$statusTickets = collect($ticketsByStatus[$status->id] ?? []);
@endphp
<div
class="flex flex-col gap-4 rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 md:flex-row md:items-center md:justify-between">
<div class="min-w-0">
<h2 class="text-sm font-semibold text-zinc-900 dark:text-zinc-100">Active board: {{ $board?->name ?? 'None' }}</h2>
<p class="text-xs text-zinc-500 dark:text-zinc-400">
{{ $board?->description ?: 'Use settings to configure which statuses appear as draggable columns.' }}
</p>
@if ($board?->owner)
<p class="mt-1 text-xs font-semibold text-emerald-600 dark:text-emerald-300">Owner:
{{ $board->owner->name }}</p>
@endif
</div>
<section
class="w-[22rem] min-w-[22rem] rounded-2xl border border-zinc-200 bg-zinc-100/70 p-3 dark:border-zinc-700 dark:bg-zinc-900"
wire:key="kanban-status-{{ $status->id }}-{{ $refreshNonce }}"
<div class="hd-select-wrap shrink-0 md:w-72">
<select
class="hd-select"
aria-label="Select Kanban board"
onchange="window.location.href = '{{ route('helpdesk.kanban') }}?board_id=' + encodeURIComponent(this.value)"
>
<header class="mb-3 flex items-center justify-between gap-3 px-1">
<div class="min-w-0">
<flux:heading size="sm" class="truncate">
{{ $status->name }}
</flux:heading>
</div>
<span class="inline-flex min-w-7 items-center justify-center rounded-full bg-white px-2 py-1 text-xs font-semibold text-zinc-600 shadow-sm dark:bg-zinc-800 dark:text-zinc-300">
{{ $statusTickets->count() }}
</span>
</header>
<div class="space-y-3">
@forelse ($statusTickets as $ticket)
<article
class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm transition hover:shadow-md dark:border-zinc-700 dark:bg-zinc-800"
wire:key="kanban-ticket-{{ $ticket->id }}-{{ $ticket->status_id }}"
>
<div class="flex items-start justify-between gap-3">
<div class="min-w-0">
<a
href="{{ route('helpdesk.tickets.show', $ticket) }}"
wire:navigate
class="text-xs font-semibold text-blue-600 hover:underline dark:text-blue-400"
>
{{ $ticket->reference }}
</a>
<a
href="{{ route('helpdesk.tickets.show', $ticket) }}"
wire:navigate
class="mt-1 block font-semibold leading-snug text-zinc-900 hover:underline dark:text-zinc-100"
>
{{ $ticket->subject }}
</a>
</div>
@if ($ticket->priority)
<span class="shrink-0 rounded-full bg-zinc-100 px-2 py-1 text-[11px] font-semibold text-zinc-600 dark:bg-zinc-700 dark:text-zinc-200">
{{ $ticket->priority->name }}
</span>
@endif
</div>
<div class="mt-3 space-y-1 text-xs text-zinc-500 dark:text-zinc-400">
@if ($ticket->agent)
<div>{{ __('Agent') }}: {{ $ticket->agent->name }}</div>
@endif
@if ($ticket->category)
<div>{{ __('Category') }}: {{ $ticket->category->name }}</div>
@endif
@if ($ticket->project)
<div>{{ __('Project') }}: {{ $ticket->project->name ?? $ticket->project->title ?? '—' }}</div>
@endif
</div>
@can('update', $ticket)
<div class="mt-4">
<label class="mb-1 block text-xs font-semibold text-zinc-500 dark:text-zinc-400">
{{ __('Move to') }}
</label>
<select
class="hd-select !min-h-0 !rounded-lg !px-3 !py-2 text-sm"
wire:change="moveTicket({{ $ticket->id }}, $event.target.value)"
wire:loading.attr="disabled"
wire:target="moveTicket"
>
<option value="{{ $status->id }}">{{ $status->name }}</option>
@foreach ($statuses as $targetStatus)
@if ($targetStatus->id !== $status->id)
<option value="{{ $targetStatus->id }}">
{{ $targetStatus->name }}
</option>
@endif
@endforeach
</select>
</div>
@endcan
</article>
@empty
<div class="rounded-xl border border-dashed border-zinc-300 bg-white/70 px-4 py-8 text-center text-sm text-zinc-500 dark:border-zinc-700 dark:bg-zinc-800/40 dark:text-zinc-400">
{{ __('No tickets') }}
</div>
@endforelse
</div>
</section>
@endforeach
@foreach ($boards as $availableBoard)
<option value="{{ $availableBoard->id }}" @selected((int) $board_id === (int) $availableBoard->id)>
{{ $availableBoard->name }}{{ $availableBoard->owner ? ' · ' . $availableBoard->owner->name : '' }}
</option>
@endforeach
</select>
</div>
</div>
@if ($statuses->isEmpty())
<div
class="rounded-2xl border border-amber-500/40 bg-amber-950/70 px-5 py-4 text-sm font-semibold text-amber-100">
This board is being initialised with the default workflow statuses. Refresh the page if the columns do
not appear immediately.
</div>
@else
<div class="flex gap-4 overflow-x-auto pb-4" data-helpdesk-kanban-board
wire:key="helpdesk-kanban-columns-{{ $board?->id ?? 0 }}-{{ $refreshNonce }}">
@foreach ($statuses as $status)
@php($tickets = $ticketsByStatus[$status->id] ?? collect())
<section
class="flex min-h-[640px] w-[330px] shrink-0 flex-col overflow-hidden rounded-2xl border border-zinc-200 bg-zinc-100 shadow-sm dark:border-zinc-700 dark:bg-zinc-950"
dusk="kanban-column-{{ $status->slug }}"
wire:key="kanban-column-{{ $board?->id ?? 0 }}-{{ $status->id }}-{{ $refreshNonce }}">
<header
class="border-b border-zinc-200 bg-white px-4 py-4 dark:border-zinc-800 dark:bg-zinc-900">
<div class="flex items-start justify-between gap-3">
<div>
<h2
class="text-sm font-bold uppercase tracking-wide text-zinc-900 dark:text-zinc-100">
{{ $status->name }}</h2>
<p class="mt-1 text-xs text-zinc-500"><span data-helpdesk-kanban-count
data-status-id="{{ $status->id }}">{{ $tickets->count() }}</span>
tickets</p>
</div>
<span class="inline-flex h-4 w-4 rounded-full ring-4 ring-zinc-100 dark:ring-zinc-800"
style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
</div>
</header>
<div id="helpdesk-kanban-column-{{ $status->id }}"
class="helpdesk-kanban-column min-h-[560px] flex-1 space-y-3 p-3 transition data-[drag-over=true]:bg-blue-50 dark:data-[drag-over=true]:bg-blue-950/30"
data-helpdesk-kanban-column data-status-id="{{ $status->id }}"
wire:key="kanban-dropzone-{{ $board?->id ?? 0 }}-{{ $status->id }}-{{ $refreshNonce }}">
@forelse ($tickets as $ticket)
<article
class="group cursor-grab rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm transition hover:-translate-y-0.5 hover:shadow-md active:cursor-grabbing dark:border-zinc-800 dark:bg-zinc-900"
draggable="true" data-helpdesk-kanban-ticket data-ticket-id="{{ $ticket->id }}"
wire:key="kanban-ticket-{{ $ticket->id }}-{{ $ticket->status_id }}-{{ $ticket->board_id }}-{{ optional($ticket->updated_at)->timestamp }}"
dusk="kanban-ticket-{{ $ticket->id }}">
<div class="flex items-start justify-between gap-3">
<div class="min-w-0">
<div
class="font-mono text-xs font-semibold text-blue-700 dark:text-blue-300">
{{ $ticket->reference }}</div>
<h3
class="mt-1 line-clamp-3 text-sm font-semibold leading-5 text-zinc-900 dark:text-zinc-100">
{{ $ticket->subject }}</h3>
</div>
@if ($ticket->priority)
<span class="shrink-0 rounded-full px-2 py-1 text-xs font-bold text-white"
style="background-color: {{ \Modules\Helpdesk\Support\Color::css($ticket->priority->color) }}">
{{ $ticket->priority->name }}
</span>
@endif
</div>
<div class="mt-3 space-y-1.5 text-xs text-zinc-500 dark:text-zinc-400">
<div class="flex items-center gap-2"><i class="fa-solid fa-user w-3"
aria-hidden="true"></i> {{ $ticket->owner?->name ?? 'Unknown' }}</div>
<div class="flex items-center gap-2"><i class="fa-solid fa-user-gear w-3"
aria-hidden="true"></i> {{ $ticket->agent?->name ?? 'Unassigned' }}
</div>
@if ($ticket->project)
<div class="flex items-center gap-2"><i
class="fa-solid fa-diagram-project w-3" aria-hidden="true"></i>
{{ $ticket->project->title }}</div>
@endif
@if ($ticket->team)
<div class="flex items-center gap-2"><i class="fa-solid fa-users w-3"
aria-hidden="true"></i> {{ $ticket->team->name }}</div>
@endif
@if ($ticket->product)
<div class="flex items-center gap-2"><i class="fa-solid fa-box w-3"
aria-hidden="true"></i> {{ $ticket->product->name }}</div>
@endif
</div>
<form method="POST" action="{{ route('helpdesk.tickets.board.update', $ticket) }}"
class="mt-3 rounded-xl border border-emerald-500/20 bg-emerald-950/20 p-2"
onclick="event.stopPropagation()"
onmousedown="event.stopPropagation()"
ondragstart="event.preventDefault(); event.stopPropagation();">
@csrf
<input type="hidden" name="return_to_board_id" value="{{ $board?->id }}">
<label
class="mb-1 block text-[11px] font-bold uppercase tracking-wide text-emerald-200/80">Board</label>
<div class="hd-ticket-board-select-wrap">
<select name="board_id"
class="hd-ticket-board-select"
draggable="false"
onchange="this.form.requestSubmit ? this.form.requestSubmit() : this.form.submit()"
onclick="event.stopPropagation()"
onmousedown="event.stopPropagation()"
aria-label="Move {{ $ticket->reference }} to another board">
@foreach ($boards as $ticketBoard)
<option value="{{ $ticketBoard->id }}"
@selected((int) $ticket->board_id === (int) $ticketBoard->id)>{{ $ticketBoard->name }}</option>
@endforeach
</select>
</div>
</form>
@if ($ticket->tags->isNotEmpty())
<div class="mt-3 flex flex-wrap gap-1">
@foreach ($ticket->tags as $tag)
<span
class="rounded-full px-2 py-0.5 text-[11px] font-semibold text-white"
style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
@endforeach
</div>
@endif
@if ($ticket->checklistItems->isNotEmpty())
@php($done = $ticket->checklistItems->where('is_completed', true)->count())
<div class="mt-3 text-xs text-zinc-500">Checklist
{{ $done }}/{{ $ticket->checklistItems->count() }}</div>
@endif
@if ($ticket->sla_first_response_breached || $ticket->sla_resolution_breached)
<div
class="mt-3 rounded-lg border border-red-300 bg-red-50 px-3 py-2 text-xs font-semibold text-red-800 dark:border-red-900 dark:bg-red-950 dark:text-red-100">
SLA breach</div>
@endif
<div
class="mt-4 flex items-center justify-between gap-2 border-t border-zinc-100 pt-3 dark:border-zinc-800">
<a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate
class="rounded-lg bg-blue-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-blue-700">Open</a>
@can('update', $ticket)
<a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate
class="rounded-lg bg-emerald-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-emerald-700">Edit</a>
@endcan
</div>
</article>
@empty
<div
class="rounded-2xl border border-dashed border-zinc-300 bg-white p-6 text-center text-sm text-zinc-500 dark:border-zinc-700 dark:bg-zinc-900">
Drop tickets here for {{ $status->name }}.
</div>
@endforelse
</div>
</section>
@endforeach
</div>
@endif
@endif
@script
<script>
const initialiseHelpdeskKanban = function() {
let draggedTicketId = null;
let draggedCard = null;
const updateColumnCounts = function() {
document.querySelectorAll('[data-helpdesk-kanban-count]').forEach(function(counter) {
const statusId = counter.dataset.statusId;
const column = document.querySelector('[data-helpdesk-kanban-column][data-status-id="' +
statusId + '"]');
if (!column) {
return;
}
counter.textContent = column.querySelectorAll('[data-helpdesk-kanban-ticket]').length
.toString();
});
};
const forceLivewireRefresh = function() {
if (typeof $wire !== 'undefined' && typeof $wire.$refresh === 'function') {
return Promise.resolve($wire.$refresh());
}
if (typeof Livewire !== 'undefined' && typeof Livewire.find === 'function') {
const root = document.querySelector('[wire\\:id]');
const component = root ? Livewire.find(root.getAttribute('wire:id')) : null;
if (component && typeof component.$refresh === 'function') {
return Promise.resolve(component.$refresh());
}
}
window.location.reload();
return Promise.resolve();
};
document.querySelectorAll('[data-helpdesk-kanban-ticket]').forEach(function(card) {
if (card.dataset.nativeDragReady === '1') return;
card.dataset.nativeDragReady = '1';
card.addEventListener('dragstart', function(event) {
draggedTicketId = card.dataset.ticketId;
draggedCard = card;
event.dataTransfer.effectAllowed = 'move';
event.dataTransfer.setData('text/plain', draggedTicketId);
event.dataTransfer.setData('application/x-helpdesk-ticket-id', draggedTicketId);
card.classList.add('opacity-60');
});
card.addEventListener('dragend', function() {
card.classList.remove('opacity-60');
document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function(
column) {
column.dataset.dragOver = 'false';
column.dataset.refreshing = 'false';
});
});
});
document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function(column) {
if (column.dataset.nativeDropReady === '1') return;
column.dataset.nativeDropReady = '1';
column.addEventListener('dragover', function(event) {
event.preventDefault();
event.dataTransfer.dropEffect = 'move';
column.dataset.dragOver = 'true';
});
column.addEventListener('dragleave', function(event) {
if (!column.contains(event.relatedTarget)) {
column.dataset.dragOver = 'false';
}
});
column.addEventListener('drop', function(event) {
event.preventDefault();
column.dataset.dragOver = 'false';
const ticketId = event.dataTransfer.getData('application/x-helpdesk-ticket-id') ||
event.dataTransfer.getData('text/plain') || draggedTicketId;
const statusId = column.dataset.statusId;
const card = draggedCard || document.querySelector(
'[data-helpdesk-kanban-ticket][data-ticket-id="' + ticketId + '"]');
if (!ticketId || !statusId || !card) return;
column.dataset.refreshing = 'true';
column.appendChild(card);
updateColumnCounts();
Promise.resolve($wire.moveTicket(ticketId, statusId))
.then(forceLivewireRefresh)
.finally(function() {
column.dataset.refreshing = 'false';
draggedTicketId = null;
draggedCard = null;
updateColumnCounts();
setTimeout(initialiseHelpdeskKanban, 50);
});
});
});
updateColumnCounts();
};
initialiseHelpdeskKanban();
document.addEventListener('livewire:navigated', initialiseHelpdeskKanban);
document.addEventListener('livewire:updated', initialiseHelpdeskKanban);
document.addEventListener('helpdesk-kanban-moved', function() {
setTimeout(function() {
initialiseHelpdeskKanban();
if (typeof $wire !== 'undefined' && typeof $wire.$refresh === 'function') {
$wire.$refresh();
}
}, 50);
});
</script>
@endscript
</div>