settings updates

Modules/Helpdesk/Livewire/KanbanBoard.php

@@ -86,7 +86,7 @@ final class KanbanBoard extends Component
 
             $this->refreshBoard();
             $this->dispatch('helpdesk-kanban-moved', ticketId: (int) $freshTicket->id, statusId: (int) $freshTicket->status_id);
-            $this->dispatch('thredary:toast', type: 'success', title: 'Ticket moved', message: $message);
+            $this->dispatch('helpdesk:toast', type: 'success', title: 'Ticket moved', message: $message);
         } finally {
             $this->isMovingTicket = false;
         }
@@ -129,7 +129,7 @@ final class KanbanBoard extends Component
 
         $this->refreshBoard();
         $this->dispatch('helpdesk-kanban-moved', ticketId: (int) $fresh->id, statusId: (int) $fresh->status_id);
-        $this->dispatch('thredary:toast', type: 'success', title: 'Board changed', message: $message);
+        $this->dispatch('helpdesk:toast', type: 'success', title: 'Board changed', message: $message);
     }
 
     /**

Modules/Helpdesk/Policies/TicketPolicy.php

@@ -16,20 +16,46 @@ final class TicketPolicy
 
     public function view(User $user, Ticket $ticket): bool
     {
-        return $this->isPrivileged($user)
+        if ($this->isHelpdeskAdmin($user)) {
-            || ($user->isHelpdeskAgent() && ((int) $ticket->agent_id === (int) $user->id || (int) $ticket->user_id === (int) $user->id))
+            return true;
+        }
+
+        if ($this->isHelpdeskAgent($user)) {
+            return (int) $ticket->agent_id === (int) $user->id
                 || (int) $ticket->user_id === (int) $user->id;
         }
 
+        return (int) $ticket->user_id === (int) $user->id;
+    }
+
     public function create(User $user): bool
     {
         return true;
     }
 
+    /**
+     * Helpdesk workflow updates.
+     *
+     * Admins can update every Helpdesk ticket.
+     *
+     * Agents can update any ticket that is visible to them under the Helpdesk
+     * visibility rules. This is important for Kanban drag/drop: a card must
+     * never be displayed as movable and then fail authorization on drop.
+     *
+     * Normal requesters cannot change workflow/status/assignment data.
+     */
     public function update(User $user, Ticket $ticket): bool
     {
-        return $this->isPrivileged($user)
+        if ($this->isHelpdeskAdmin($user)) {
-            || ($user->isHelpdeskAgent() && (int) $ticket->agent_id === (int) $user->id);
+            return true;
+        }
+
+        if (! $this->isHelpdeskAgent($user)) {
+            return false;
+        }
+
+        return (int) $ticket->agent_id === (int) $user->id
+            || (int) $ticket->user_id === (int) $user->id;
     }
 
     public function comment(User $user, Ticket $ticket): bool
@@ -39,11 +65,36 @@ final class TicketPolicy
 
     public function delete(User $user, Ticket $ticket): bool
     {
-        return $this->isPrivileged($user);
+        return $this->isHelpdeskAdmin($user);
     }
 
-    private function isPrivileged(User $user): bool
+    private function isHelpdeskAdmin(User $user): bool
     {
+        if (method_exists($user, 'isHelpdeskAdmin')) {
             return $user->isHelpdeskAdmin();
         }
+
+        if ((bool) ($user->helpdesk_admin ?? false)) {
+            return true;
+        }
+
+        if (method_exists($user, 'isAdmin')) {
+            return $user->isAdmin();
+        }
+
+        if (method_exists($user, 'isMpbaPlatformAdmin')) {
+            return $user->isMpbaPlatformAdmin();
+        }
+
+        return false;
+    }
+
+    private function isHelpdeskAgent(User $user): bool
+    {
+        if (method_exists($user, 'isHelpdeskAgent')) {
+            return $user->isHelpdeskAgent();
+        }
+
+        return (bool) ($user->helpdesk_agent ?? false);
+    }
 }

resources/themes/backend/assets/css/app.css

@@ -13,31 +13,6 @@
 @theme {
     --font-sans: 'Instrument Sans', ui-sans-serif, system-ui, sans-serif,
         'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';
-
-    --color-zinc-50: #fafafa;
-    --color-zinc-100: #f5f5f5;
-    --color-zinc-200: #e5e5e5;
-    --color-zinc-300: #d4d4d4;
-    --color-zinc-400: #a3a3a3;
-    --color-zinc-500: #737373;
-    --color-zinc-600: #525252;
-    --color-zinc-700: #404040;
-    --color-zinc-800: #262626;
-    --color-zinc-900: #171717;
-    --color-zinc-950: #0a0a0a;
-
-    /* Keep Flux controls on the same Helpdesk/Core blue accent. */
-    --color-accent: #2563eb;
-    --color-accent-content: #1d4ed8;
-    --color-accent-foreground: #ffffff;
-}
-
-@layer theme {
-    .dark {
-        --color-accent: #60a5fa;
-        --color-accent-content: #93c5fd;
-        --color-accent-foreground: #172554;
-    }
 }
 
 @layer base {
@@ -49,17 +24,3 @@
         border-color: var(--color-gray-200, currentColor);
     }
 }
-
-[data-flux-field]:not(ui-radio, ui-checkbox) {
-    @apply grid gap-2;
-}
-
-[data-flux-label] {
-    @apply !mb-0 !leading-tight;
-}
-
-input:focus[data-flux-control],
-textarea:focus[data-flux-control],
-select:focus[data-flux-control] {
-    @apply outline-hidden ring-2 ring-accent ring-offset-2 ring-offset-accent-foreground;
-}

resources/themes/backend/views/layouts/app/sidebar.blade.php

@@ -5,6 +5,22 @@
     </head>
 
     <body class="min-h-screen bg-white dark:bg-zinc-800">
+        @php
+            /*
+             * Match the Core WMS support navigation strategy:
+             * detect routes rather than hiding navigation behind role checks.
+             */
+            $helpdeskEnabled = Route::has('helpdesk.index') || Route::has('helpdesk.tickets.index');
+
+            $helpdeskSettingsRoute = Route::has('helpdesk.settings')
+                ? 'helpdesk.settings'
+                : (Route::has('helpdesk.settings.index')
+                    ? 'helpdesk.settings.index'
+                    : null);
+
+            $helpdeskActive = request()->routeIs('helpdesk.*');
+        @endphp
+
         <flux:sidebar
             sticky
             collapsible="mobile"
@@ -32,45 +48,63 @@
                     </flux:sidebar.item>
                 </flux:sidebar.group>
 
-        <flux:sidebar.group :heading="__('Helpdesk')" class="grid">
+                @if ($helpdeskEnabled)
-            <flux:sidebar.item
+                    <div class="hd-support-group">
-                icon="inbox"
+                        {{-- Core WMS uses Support as the selected parent group. --}}
-                :href="route('helpdesk.tickets.index')"
+                        @if (Route::has('helpdesk.index'))
-                :current="request()->routeIs('helpdesk.tickets.*')"
-                wire:navigate
-            >
-                {{ __('Tickets') }}
-            </flux:sidebar.item>
-
-            <flux:sidebar.item
-                icon="squares-2x2"
-                :href="route('helpdesk.kanban')"
-                :current="request()->routeIs('helpdesk.kanban')"
-                wire:navigate
-            >
-                {{ __('Kanban') }}
-            </flux:sidebar.item>
-
                             <flux:sidebar.item
                                 icon="lifebuoy"
                                 :href="route('helpdesk.index')"
-                :current="request()->routeIs('helpdesk.index')"
+                                class="hd-support-parent {{ $helpdeskActive ? 'is-section-active' : '' }}"
                                 wire:navigate
                             >
                                 {{ __('Support') }}
                             </flux:sidebar.item>
+                        @else
+                            <div class="hd-support-parent is-section-active">
+                                <span class="hd-support-parent-label">{{ __('Support') }}</span>
+                            </div>
+                        @endif
 
-            @if (auth()->user()->isHelpdeskAdmin())
+                        <div class="hd-support-children">
+                            @if (Route::has('helpdesk.tickets.index'))
+                                <flux:sidebar.item
+                                    icon="inbox"
+                                    :href="route('helpdesk.tickets.index')"
+                                    :current="request()->routeIs('helpdesk.tickets.*')"
+                                    class="hd-support-child"
+                                    wire:navigate
+                                >
+                                    {{ __('Tickets') }}
+                                </flux:sidebar.item>
+                            @endif
+
+                            @if (Route::has('helpdesk.kanban'))
+                                <flux:sidebar.item
+                                    icon="squares-2x2"
+                                    :href="route('helpdesk.kanban')"
+                                    :current="request()->routeIs('helpdesk.kanban')"
+                                    class="hd-support-child"
+                                    wire:navigate
+                                >
+                                    {{ __('Kanban') }}
+                                </flux:sidebar.item>
+                            @endif
+
+                            @if ($helpdeskSettingsRoute)
                                 <flux:sidebar.item
                                     icon="cog"
-                    :href="route('helpdesk.settings')"
+                                    :href="route($helpdeskSettingsRoute)"
-                    :current="request()->routeIs('helpdesk.settings')"
+                                    :current="request()->routeIs('helpdesk.settings') || request()->routeIs('helpdesk.settings.index')"
+                                    class="hd-support-child"
                                     wire:navigate
                                 >
                                     {{ __('Settings') }}
                                 </flux:sidebar.item>
                             @endif
-        </flux:sidebar.group>
+                        </div>
+                    </div>
+                @endif
             </flux:sidebar.nav>
 
             <flux:spacer />
@@ -81,6 +115,7 @@
             />
         </flux:sidebar>
 
+        <!-- Mobile User Menu -->
         <flux:header class="lg:hidden">
             <flux:sidebar.toggle
                 class="lg:hidden"
@@ -121,6 +156,7 @@
                     <flux:menu.separator />
 
                     <flux:menu.radio.group>
+                        @if (Route::has('helpdesk.index'))
                             <flux:menu.item
                                 :href="route('helpdesk.index')"
                                 icon="lifebuoy"
@@ -128,10 +164,11 @@
                             >
                                 {{ __('Support') }}
                             </flux:menu.item>
+                        @endif
 
-                @if (auth()->user()->isHelpdeskAdmin())
+                        @if ($helpdeskSettingsRoute)
                             <flux:menu.item
-                        :href="route('helpdesk.settings')"
+                                :href="route($helpdeskSettingsRoute)"
                                 icon="cog"
                                 wire:navigate
                             >
@@ -139,13 +176,15 @@
                             </flux:menu.item>
                         @endif
 
+                        @if (Route::has('profile.edit'))
                             <flux:menu.item
                                 :href="route('profile.edit')"
                                 icon="user-circle"
                                 wire:navigate
                             >
-                    {{ __('Profile Settings') }}
+                                {{ __('Profile') }}
                             </flux:menu.item>
+                        @endif
                     </flux:menu.radio.group>
 
                     <flux:menu.separator />

resources/themes/backend/views/modules/helpdesk/livewire/kanban-board.blade.php

@@ -1,167 +1,216 @@
-<div class="hd-helpdesk-surface space-y-6" wire:key="helpdesk-kanban-{{ $refreshNonce }}">
+<div class="hd-helpdesk-surface mx-auto max-w-[1800px] space-y-6" dusk="helpdesk-kanban-board"
-    <div class="flex flex-col gap-4 lg:flex-row lg:items-end lg:justify-between">
+    wire:poll.visible.5s="refreshBoard" wire:key="helpdesk-kanban-root">
+    <div
+        class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
+            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
                 <div>
-            <flux:heading size="xl">{{ __('Helpdesk Kanban') }}</flux:heading>
+                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Helpdesk workflow</p>
-            <flux:text class="mt-1">
+                    <h1 class="mt-2 text-3xl font-semibold tracking-tight">Kanban board</h1>
-                {{ __('Move tickets through the workflow for the selected board.') }}
+                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">Drag tickets between board columns. Boards and
-            </flux:text>
+                        columns are configured in Helpdesk Settings.</p>
                 </div>
 
-        <div class="flex flex-wrap items-end gap-3">
+                <div class="flex flex-wrap gap-2">
-            @if ($boards->isNotEmpty())
+                    <a href="{{ route('helpdesk.index') }}" wire:navigate class="hd-btn hd-btn-blue">
-                <div class="min-w-64">
+                        <i class="fa-solid fa-gauge-high" aria-hidden="true"></i>
-                    <flux:select
+                        <span>Dashboard</span>
-                        wire:model.live="board_id"
+                    </a>
-                        :label="__('Board')"
-                    >
-                        @foreach ($boards as $boardOption)
-                            <option value="{{ $boardOption->id }}">
-                                {{ $boardOption->name }}
-                                @if ($boardOption->is_default)
-                                    — {{ __('Default') }}
-                                @endif
-                            </option>
-                        @endforeach
-                    </flux:select>
-                </div>
-            @endif
 
-            <flux:button
+                    <a href="{{ route('helpdesk.tickets.create') }}" wire:navigate class="hd-btn hd-btn-green">
-                :href="route('helpdesk.tickets.index')"
+                        <i class="fa-solid fa-plus" aria-hidden="true"></i>
-                wire:navigate
+                        <span>New Ticket</span>
-            >
+                    </a>
-                {{ __('Ticket list') }}
-            </flux:button>
 
-            <flux:button
+                    <a href="{{ route('helpdesk.settings') }}" wire:navigate class="hd-btn hd-btn-amber">
-                variant="primary"
+                        <i class="fa-solid fa-gear" aria-hidden="true"></i>
-                :href="route('helpdesk.tickets.create')"
+                        <span>Configure boards</span>
-                wire:navigate
+                    </a>
-            >
+
-                {{ __('New ticket') }}
+                    <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="hd-btn hd-btn-blue">
-            </flux:button>
+                        <i class="fa-solid fa-list" aria-hidden="true"></i>
+                        <span>List view</span>
+                    </a>
                 </div>
             </div>
-
-    @if (session('success'))
-        <div class="rounded-xl border border-emerald-300 bg-emerald-50 px-4 py-3 text-sm font-medium text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950/40 dark:text-emerald-200">
-            {{ session('success') }}
         </div>
-    @endif
+    </div>
-
+    @if ($boards->isEmpty())
-    @if ($board === null)
+        <div
-        <div class="rounded-2xl border border-dashed border-zinc-300 bg-white p-10 text-center dark:border-zinc-700 dark:bg-zinc-900">
+            class="rounded-2xl border border-amber-300 bg-amber-50 px-5 py-4 text-sm text-amber-900 dark:border-amber-800 dark:bg-amber-950 dark:text-amber-100">
-            <flux:heading size="lg">{{ __('No Kanban board configured') }}</flux:heading>
+            No Kanban boards exist yet. Open Helpdesk Settings and create a board with at least one status column.
-            <flux:text class="mt-2">
-                {{ __('Create a board in Helpdesk settings before using Kanban.') }}
-            </flux:text>
-
-            <flux:button
-                class="mt-5"
-                variant="primary"
-                :href="route('helpdesk.settings')"
-                wire:navigate
-            >
-                {{ __('Open settings') }}
-            </flux:button>
         </div>
     @else
-        <div class="flex gap-4 overflow-x-auto pb-4">
+        <div
-            @foreach ($statuses as $status)
+            class="flex flex-col gap-4 rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 md:flex-row md:items-center md:justify-between">
-                @php
-                    $statusTickets = collect($ticketsByStatus[$status->id] ?? []);
-                @endphp
-
-                <section
-                    class="w-[22rem] min-w-[22rem] rounded-2xl border border-zinc-200 bg-zinc-100/70 p-3 dark:border-zinc-700 dark:bg-zinc-900"
-                    wire:key="kanban-status-{{ $status->id }}-{{ $refreshNonce }}"
-                >
-                    <header class="mb-3 flex items-center justify-between gap-3 px-1">
             <div class="min-w-0">
-                            <flux:heading size="sm" class="truncate">
+                <h2 class="text-sm font-semibold text-zinc-900 dark:text-zinc-100">Active board: {{ $board?->name ?? 'None' }}</h2>
-                                {{ $status->name }}
+                <p class="text-xs text-zinc-500 dark:text-zinc-400">
-                            </flux:heading>
+                    {{ $board?->description ?: 'Use settings to configure which statuses appear as draggable columns.' }}
+                </p>
+                @if ($board?->owner)
+                    <p class="mt-1 text-xs font-semibold text-emerald-600 dark:text-emerald-300">Owner:
+                        {{ $board->owner->name }}</p>
+                @endif
             </div>
 
-                        <span class="inline-flex min-w-7 items-center justify-center rounded-full bg-white px-2 py-1 text-xs font-semibold text-zinc-600 shadow-sm dark:bg-zinc-800 dark:text-zinc-300">
+            <div class="hd-select-wrap shrink-0 md:w-72">
-                            {{ $statusTickets->count() }}
+                <select
-                        </span>
+                    class="hd-select"
+                    aria-label="Select Kanban board"
+                    onchange="window.location.href = '{{ route('helpdesk.kanban') }}?board_id=' + encodeURIComponent(this.value)"
+                >
+                    @foreach ($boards as $availableBoard)
+                        <option value="{{ $availableBoard->id }}" @selected((int) $board_id === (int) $availableBoard->id)>
+                            {{ $availableBoard->name }}{{ $availableBoard->owner ? ' · ' . $availableBoard->owner->name : '' }}
+                        </option>
+                    @endforeach
+                </select>
+            </div>
+        </div>
+
+        @if ($statuses->isEmpty())
+            <div
+                class="rounded-2xl border border-amber-500/40 bg-amber-950/70 px-5 py-4 text-sm font-semibold text-amber-100">
+                This board is being initialised with the default workflow statuses. Refresh the page if the columns do
+                not appear immediately.
+            </div>
+        @else
+            <div class="flex gap-4 overflow-x-auto pb-4" data-helpdesk-kanban-board
+                wire:key="helpdesk-kanban-columns-{{ $board?->id ?? 0 }}-{{ $refreshNonce }}">
+                @foreach ($statuses as $status)
+                    @php($tickets = $ticketsByStatus[$status->id] ?? collect())
+
+                    <section
+                        class="flex min-h-[640px] w-[330px] shrink-0 flex-col overflow-hidden rounded-2xl border border-zinc-200 bg-zinc-100 shadow-sm dark:border-zinc-700 dark:bg-zinc-950"
+                        dusk="kanban-column-{{ $status->slug }}"
+                        wire:key="kanban-column-{{ $board?->id ?? 0 }}-{{ $status->id }}-{{ $refreshNonce }}">
+                        <header
+                            class="border-b border-zinc-200 bg-white px-4 py-4 dark:border-zinc-800 dark:bg-zinc-900">
+                            <div class="flex items-start justify-between gap-3">
+                                <div>
+                                    <h2
+                                        class="text-sm font-bold uppercase tracking-wide text-zinc-900 dark:text-zinc-100">
+                                        {{ $status->name }}</h2>
+                                    <p class="mt-1 text-xs text-zinc-500"><span data-helpdesk-kanban-count
+                                            data-status-id="{{ $status->id }}">{{ $tickets->count() }}</span>
+                                        tickets</p>
+                                </div>
+                                <span class="inline-flex h-4 w-4 rounded-full ring-4 ring-zinc-100 dark:ring-zinc-800"
+                                    style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
+                            </div>
                         </header>
 
-                    <div class="space-y-3">
+                        <div id="helpdesk-kanban-column-{{ $status->id }}"
-                        @forelse ($statusTickets as $ticket)
+                            class="helpdesk-kanban-column min-h-[560px] flex-1 space-y-3 p-3 transition data-[drag-over=true]:bg-blue-50 dark:data-[drag-over=true]:bg-blue-950/30"
+                            data-helpdesk-kanban-column data-status-id="{{ $status->id }}"
+                            wire:key="kanban-dropzone-{{ $board?->id ?? 0 }}-{{ $status->id }}-{{ $refreshNonce }}">
+                            @forelse ($tickets as $ticket)
                                 <article
-                                class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm transition hover:shadow-md dark:border-zinc-700 dark:bg-zinc-800"
+                                    class="group cursor-grab rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm transition hover:-translate-y-0.5 hover:shadow-md active:cursor-grabbing dark:border-zinc-800 dark:bg-zinc-900"
-                                wire:key="kanban-ticket-{{ $ticket->id }}-{{ $ticket->status_id }}"
+                                    draggable="true" data-helpdesk-kanban-ticket data-ticket-id="{{ $ticket->id }}"
-                            >
+                                    wire:key="kanban-ticket-{{ $ticket->id }}-{{ $ticket->status_id }}-{{ $ticket->board_id }}-{{ optional($ticket->updated_at)->timestamp }}"
+                                    dusk="kanban-ticket-{{ $ticket->id }}">
                                     <div class="flex items-start justify-between gap-3">
                                         <div class="min-w-0">
-                                        <a
+                                            <div
-                                            href="{{ route('helpdesk.tickets.show', $ticket) }}"
+                                                class="font-mono text-xs font-semibold text-blue-700 dark:text-blue-300">
-                                            wire:navigate
+                                                {{ $ticket->reference }}</div>
-                                            class="text-xs font-semibold text-blue-600 hover:underline dark:text-blue-400"
+                                            <h3
-                                        >
+                                                class="mt-1 line-clamp-3 text-sm font-semibold leading-5 text-zinc-900 dark:text-zinc-100">
-                                            {{ $ticket->reference }}
+                                                {{ $ticket->subject }}</h3>
-                                        </a>
-
-                                        <a
-                                            href="{{ route('helpdesk.tickets.show', $ticket) }}"
-                                            wire:navigate
-                                            class="mt-1 block font-semibold leading-snug text-zinc-900 hover:underline dark:text-zinc-100"
-                                        >
-                                            {{ $ticket->subject }}
-                                        </a>
                                         </div>
 
                                         @if ($ticket->priority)
-                                        <span class="shrink-0 rounded-full bg-zinc-100 px-2 py-1 text-[11px] font-semibold text-zinc-600 dark:bg-zinc-700 dark:text-zinc-200">
+                                            <span class="shrink-0 rounded-full px-2 py-1 text-xs font-bold text-white"
+                                                style="background-color: {{ \Modules\Helpdesk\Support\Color::css($ticket->priority->color) }}">
                                                 {{ $ticket->priority->name }}
                                             </span>
                                         @endif
                                     </div>
 
-                                <div class="mt-3 space-y-1 text-xs text-zinc-500 dark:text-zinc-400">
+                                    <div class="mt-3 space-y-1.5 text-xs text-zinc-500 dark:text-zinc-400">
-                                    @if ($ticket->agent)
+                                        <div class="flex items-center gap-2"><i class="fa-solid fa-user w-3"
-                                        <div>{{ __('Agent') }}: {{ $ticket->agent->name }}</div>
+                                                aria-hidden="true"></i> {{ $ticket->owner?->name ?? 'Unknown' }}</div>
-                                    @endif
+                                        <div class="flex items-center gap-2"><i class="fa-solid fa-user-gear w-3"
-
+                                                aria-hidden="true"></i> {{ $ticket->agent?->name ?? 'Unassigned' }}
-                                    @if ($ticket->category)
+                                        </div>
-                                        <div>{{ __('Category') }}: {{ $ticket->category->name }}</div>
-                                    @endif
-
                                         @if ($ticket->project)
-                                        <div>{{ __('Project') }}: {{ $ticket->project->name ?? $ticket->project->title ?? '—' }}</div>
+                                            <div class="flex items-center gap-2"><i
+                                                    class="fa-solid fa-diagram-project w-3" aria-hidden="true"></i>
+                                                {{ $ticket->project->title }}</div>
+                                        @endif
+                                        @if ($ticket->team)
+                                            <div class="flex items-center gap-2"><i class="fa-solid fa-users w-3"
+                                                    aria-hidden="true"></i> {{ $ticket->team->name }}</div>
+                                        @endif
+                                        @if ($ticket->product)
+                                            <div class="flex items-center gap-2"><i class="fa-solid fa-box w-3"
+                                                    aria-hidden="true"></i> {{ $ticket->product->name }}</div>
                                         @endif
                                     </div>
 
-                                @can('update', $ticket)
-                                    <div class="mt-4">
-                                        <label class="mb-1 block text-xs font-semibold text-zinc-500 dark:text-zinc-400">
-                                            {{ __('Move to') }}
-                                        </label>
 
-                                        <select
+                                    <form method="POST" action="{{ route('helpdesk.tickets.board.update', $ticket) }}"
-                                            class="hd-select !min-h-0 !rounded-lg !px-3 !py-2 text-sm"
+                                        class="mt-3 rounded-xl border border-emerald-500/20 bg-emerald-950/20 p-2"
-                                            wire:change="moveTicket({{ $ticket->id }}, $event.target.value)"
+                                        onclick="event.stopPropagation()"
-                                            wire:loading.attr="disabled"
+                                        onmousedown="event.stopPropagation()"
-                                            wire:target="moveTicket"
+                                        ondragstart="event.preventDefault(); event.stopPropagation();">
-                                        >
+                                        @csrf
-                                            <option value="{{ $status->id }}">{{ $status->name }}</option>
+                                        <input type="hidden" name="return_to_board_id" value="{{ $board?->id }}">
-
+                                        <label
-                                            @foreach ($statuses as $targetStatus)
+                                            class="mb-1 block text-[11px] font-bold uppercase tracking-wide text-emerald-200/80">Board</label>
-                                                @if ($targetStatus->id !== $status->id)
+                                        <div class="hd-ticket-board-select-wrap">
-                                                    <option value="{{ $targetStatus->id }}">
+                                            <select name="board_id"
-                                                        {{ $targetStatus->name }}
+                                                class="hd-ticket-board-select"
-                                                    </option>
+                                                draggable="false"
-                                                @endif
+                                                onchange="this.form.requestSubmit ? this.form.requestSubmit() : this.form.submit()"
+                                                onclick="event.stopPropagation()"
+                                                onmousedown="event.stopPropagation()"
+                                                aria-label="Move {{ $ticket->reference }} to another board">
+                                                @foreach ($boards as $ticketBoard)
+                                                    <option value="{{ $ticketBoard->id }}"
+                                                        @selected((int) $ticket->board_id === (int) $ticketBoard->id)>{{ $ticketBoard->name }}</option>
                                                 @endforeach
                                             </select>
                                         </div>
+                                    </form>
+                                    @if ($ticket->tags->isNotEmpty())
+                                        <div class="mt-3 flex flex-wrap gap-1">
+                                            @foreach ($ticket->tags as $tag)
+                                                <span
+                                                    class="rounded-full px-2 py-0.5 text-[11px] font-semibold text-white"
+                                                    style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
+                                            @endforeach
+                                        </div>
+                                    @endif
+
+                                    @if ($ticket->checklistItems->isNotEmpty())
+                                        @php($done = $ticket->checklistItems->where('is_completed', true)->count())
+                                        <div class="mt-3 text-xs text-zinc-500">Checklist
+                                            {{ $done }}/{{ $ticket->checklistItems->count() }}</div>
+                                    @endif
+
+                                    @if ($ticket->sla_first_response_breached || $ticket->sla_resolution_breached)
+                                        <div
+                                            class="mt-3 rounded-lg border border-red-300 bg-red-50 px-3 py-2 text-xs font-semibold text-red-800 dark:border-red-900 dark:bg-red-950 dark:text-red-100">
+                                            SLA breach</div>
+                                    @endif
+
+                                    <div
+                                        class="mt-4 flex items-center justify-between gap-2 border-t border-zinc-100 pt-3 dark:border-zinc-800">
+                                        <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate
+                                            class="rounded-lg bg-blue-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-blue-700">Open</a>
+                                        @can('update', $ticket)
+                                            <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate
+                                                class="rounded-lg bg-emerald-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-emerald-700">Edit</a>
                                         @endcan
+                                    </div>
                                 </article>
                             @empty
-                            <div class="rounded-xl border border-dashed border-zinc-300 bg-white/70 px-4 py-8 text-center text-sm text-zinc-500 dark:border-zinc-700 dark:bg-zinc-800/40 dark:text-zinc-400">
+                                <div
-                                {{ __('No tickets') }}
+                                    class="rounded-2xl border border-dashed border-zinc-300 bg-white p-6 text-center text-sm text-zinc-500 dark:border-zinc-700 dark:bg-zinc-900">
+                                    Drop tickets here for {{ $status->name }}.
                                 </div>
                             @endforelse
                         </div>
@@ -169,4 +218,130 @@
                 @endforeach
             </div>
         @endif
+    @endif
+
+    @script
+        <script>
+            const initialiseHelpdeskKanban = function() {
+                let draggedTicketId = null;
+                let draggedCard = null;
+
+                const updateColumnCounts = function() {
+                    document.querySelectorAll('[data-helpdesk-kanban-count]').forEach(function(counter) {
+                        const statusId = counter.dataset.statusId;
+                        const column = document.querySelector('[data-helpdesk-kanban-column][data-status-id="' +
+                            statusId + '"]');
+
+                        if (!column) {
+                            return;
+                        }
+
+                        counter.textContent = column.querySelectorAll('[data-helpdesk-kanban-ticket]').length
+                            .toString();
+                    });
+                };
+
+                const forceLivewireRefresh = function() {
+                    if (typeof $wire !== 'undefined' && typeof $wire.$refresh === 'function') {
+                        return Promise.resolve($wire.$refresh());
+                    }
+
+                    if (typeof Livewire !== 'undefined' && typeof Livewire.find === 'function') {
+                        const root = document.querySelector('[wire\\:id]');
+                        const component = root ? Livewire.find(root.getAttribute('wire:id')) : null;
+
+                        if (component && typeof component.$refresh === 'function') {
+                            return Promise.resolve(component.$refresh());
+                        }
+                    }
+
+                    window.location.reload();
+
+                    return Promise.resolve();
+                };
+
+                document.querySelectorAll('[data-helpdesk-kanban-ticket]').forEach(function(card) {
+                    if (card.dataset.nativeDragReady === '1') return;
+                    card.dataset.nativeDragReady = '1';
+
+                    card.addEventListener('dragstart', function(event) {
+                        draggedTicketId = card.dataset.ticketId;
+                        draggedCard = card;
+                        event.dataTransfer.effectAllowed = 'move';
+                        event.dataTransfer.setData('text/plain', draggedTicketId);
+                        event.dataTransfer.setData('application/x-helpdesk-ticket-id', draggedTicketId);
+                        card.classList.add('opacity-60');
+                    });
+
+                    card.addEventListener('dragend', function() {
+                        card.classList.remove('opacity-60');
+                        document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function(
+                            column) {
+                            column.dataset.dragOver = 'false';
+                            column.dataset.refreshing = 'false';
+                        });
+                    });
+                });
+
+                document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function(column) {
+                    if (column.dataset.nativeDropReady === '1') return;
+                    column.dataset.nativeDropReady = '1';
+
+                    column.addEventListener('dragover', function(event) {
+                        event.preventDefault();
+                        event.dataTransfer.dropEffect = 'move';
+                        column.dataset.dragOver = 'true';
+                    });
+
+                    column.addEventListener('dragleave', function(event) {
+                        if (!column.contains(event.relatedTarget)) {
+                            column.dataset.dragOver = 'false';
+                        }
+                    });
+
+                    column.addEventListener('drop', function(event) {
+                        event.preventDefault();
+                        column.dataset.dragOver = 'false';
+
+                        const ticketId = event.dataTransfer.getData('application/x-helpdesk-ticket-id') ||
+                            event.dataTransfer.getData('text/plain') || draggedTicketId;
+                        const statusId = column.dataset.statusId;
+                        const card = draggedCard || document.querySelector(
+                            '[data-helpdesk-kanban-ticket][data-ticket-id="' + ticketId + '"]');
+
+                        if (!ticketId || !statusId || !card) return;
+
+                        column.dataset.refreshing = 'true';
+                        column.appendChild(card);
+                        updateColumnCounts();
+
+                        Promise.resolve($wire.moveTicket(ticketId, statusId))
+                            .then(forceLivewireRefresh)
+                            .finally(function() {
+                                column.dataset.refreshing = 'false';
+                                draggedTicketId = null;
+                                draggedCard = null;
+                                updateColumnCounts();
+                                setTimeout(initialiseHelpdeskKanban, 50);
+                            });
+                    });
+                });
+
+                updateColumnCounts();
+            };
+
+            initialiseHelpdeskKanban();
+            document.addEventListener('livewire:navigated', initialiseHelpdeskKanban);
+            document.addEventListener('livewire:updated', initialiseHelpdeskKanban);
+            document.addEventListener('helpdesk-kanban-moved', function() {
+                setTimeout(function() {
+                    initialiseHelpdeskKanban();
+
+                    if (typeof $wire !== 'undefined' && typeof $wire.$refresh === 'function') {
+                        $wire.$refresh();
+                    }
+                }, 50);
+            });
+        </script>
+    @endscript
 </div>