users menu listing

Modules/Helpdesk/Models/Ticket.php

@@ -27,7 +27,7 @@ final class Ticket extends Model
 
     protected $table = 'helpdesk_tickets';
 
-    protected $with = ['user'];
+    protected $with = ['user', 'agent'];
 
     /** @var list<string> */
     protected $fillable = [

Modules/Helpdesk/Services/AutomationRuleService.php

@@ -13,7 +13,7 @@ final class AutomationRuleService
     /** @param array<string, mixed> $context */
     public function apply(Ticket $ticket, array $context = []): Ticket
     {
-        $sender = (string) ($context['sender'] ?? $ticket->owner?->email ?? '');
+        $sender = (string) ($context['sender'] ?? $ticket->user?->email ?? '');
         $mailbox = (string) ($context['mailbox'] ?? '');
 
         AutomationRule::query()

Modules/Helpdesk/Services/CannedResponseRenderer.php

@@ -22,7 +22,7 @@ final class CannedResponseRenderer
             '{{ ticket.category }}' => (string) ($ticket->category?->name ?? ''),
             '{{ ticket.project }}' => (string) ($ticket->project?->title ?? ''),
             '{{ ticket.team }}' => (string) ($ticket->team?->name ?? ''),
-            '{{ requester.name }}' => (string) ($ticket->owner?->name ?? ''),
+            '{{ requester.name }}' => (string) ($ticket->user?->name ?? ''),
             '{{ agent.name }}' => (string) ($ticket->agent?->name ?? ''),
             '{{ actor.name }}' => (string) ($actor?->name ?? ''),
             '{{ ticket.url }}' => route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()]),