updated design

app/Models/User.php

@@ -14,6 +14,7 @@ use Illuminate\Support\Str;
 use Laravel\Fortify\Contracts\PasskeyUser;
 use Laravel\Fortify\PasskeyAuthenticatable;
 use Laravel\Fortify\TwoFactorAuthenticatable;
+use Modules\Helpdesk\Concerns\HasHelpdeskTickets;
 
 /**
  * @property int $id
@@ -33,7 +34,7 @@ use Laravel\Fortify\TwoFactorAuthenticatable;
 class User extends Authenticatable implements PasskeyUser
 {
     /** @use HasFactory<UserFactory> */
-    use HasFactory, Notifiable, PasskeyAuthenticatable, TwoFactorAuthenticatable;
+    use HasFactory, HasHelpdeskTickets, Notifiable, PasskeyAuthenticatable, TwoFactorAuthenticatable;
 
     /**
      * Get the attributes that should be cast.
@@ -45,9 +46,30 @@ class User extends Authenticatable implements PasskeyUser
         return [
             'email_verified_at' => 'datetime',
             'password' => 'hashed',
+            'helpdesk_agent' => 'boolean',
+            'helpdesk_admin' => 'boolean',
         ];
     }
 
+    /**
+     * Backwards-compatible application-level admin check.
+     *
+     * Helpdesk currently owns the admin role, so this maps to the
+     * Helpdesk admin permission flag.
+     */
+    public function isAdmin(): bool
+    {
+        return $this->isHelpdeskAdmin();
+    }
+
+    /**
+     * Backwards-compatible application-level agent check.
+     */
+    public function isAgent(): bool
+    {
+        return $this->isHelpdeskAgent();
+    }
+
     /**
      * Get the user's initials
      */