added support for legacy tickets

Modules/Helpdesk/Database/Migrations/2026_09_28_100000_create_helpdesk_legacy_tables.php

@@ -0,0 +1,62 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration {
+    public function up(): void
+    {
+        Schema::create('helpdesk_legacy_categories', function (Blueprint $table): void {
+            $table->id();
+            $table->unsignedBigInteger('legacy_id')->unique();
+            $table->string('name');
+            $table->string('color', 32)->nullable();
+            $table->unsignedInteger('ticket_count')->default(0);
+            $table->timestamps();
+        });
+
+        Schema::create('helpdesk_legacy_tickets', function (Blueprint $table): void {
+            $table->id();
+            $table->unsignedBigInteger('legacy_id')->unique();
+            $table->string('reference')->nullable()->index();
+            $table->string('subject');
+            $table->longText('content')->nullable();
+            $table->longText('html_content')->nullable();
+            $table->unsignedBigInteger('legacy_category_id')->nullable()->index();
+            $table->string('category_name')->nullable();
+            $table->string('status_name')->nullable();
+            $table->string('priority_name')->nullable();
+            $table->string('requester_name')->nullable();
+            $table->string('agent_name')->nullable();
+            $table->string('project_name')->nullable();
+            $table->timestamp('legacy_created_at')->nullable()->index();
+            $table->timestamp('legacy_updated_at')->nullable();
+            $table->timestamp('completed_at')->nullable();
+            $table->timestamp('archived_at')->nullable();
+            $table->json('legacy_data')->nullable();
+            $table->timestamps();
+        });
+
+        Schema::create('helpdesk_legacy_comments', function (Blueprint $table): void {
+            $table->id();
+            $table->unsignedBigInteger('legacy_id')->unique();
+            $table->unsignedBigInteger('legacy_ticket_id')->index();
+            $table->string('author_name')->nullable();
+            $table->longText('content')->nullable();
+            $table->longText('html_content')->nullable();
+            $table->timestamp('legacy_created_at')->nullable();
+            $table->timestamp('legacy_updated_at')->nullable();
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('helpdesk_legacy_comments');
+        Schema::dropIfExists('helpdesk_legacy_tickets');
+        Schema::dropIfExists('helpdesk_legacy_categories');
+    }
+};