users menu listing

Modules/Helpdesk/Livewire/HelpdeskDashboardWidget.php

@@ -4,49 +4,60 @@ declare(strict_types=1);
 
 namespace Modules\Helpdesk\Livewire;
 
+use App\Models\User;
+use Carbon\CarbonPeriod;
 use Illuminate\Contracts\View\View;
 use Illuminate\Support\Facades\Auth;
 use Livewire\Component;
-use Modules\Helpdesk\Models\GitCommit;
 use Modules\Helpdesk\Models\Ticket;
 
 final class HelpdeskDashboardWidget extends Component
 {
+    public int $days = 7;
+
+    public function updatedDays(): void
+    {
+        if (! in_array($this->days, [7, 14, 30], true)) $this->days = 7;
+    }
+
     public function render(): View
     {
         $user = Auth::user();
-        $base = Ticket::query();
-
-        if ($user->helpdesk_admin ?? false) {
-            // no filter
-        } elseif ($user->helpdesk_agent ?? false) {
-            $base->where(function ($q) use ($user) {
-                $q->where('agent_id', $user->id)
-                    ->orWhere('user_id', $user->id);
-            });
-        } else {
-            $base->where('user_id', $user->id);
-        }
+        $base = Ticket::query()->visibleTo($user);
         $totalCount = (clone $base)->count();
         $openCount = (clone $base)->whereNull('completed_at')->count();
         $closedCount = (clone $base)->whereNotNull('completed_at')->count();
-        $criticalCount = (clone $base)->whereNull('completed_at')->whereHas('priority', static fn ($q) => $q->whereIn('slug', ['critical', 'urgent', 'high']))->count();
-        $closedPercent = $totalCount > 0 ? (int) round(($closedCount / $totalCount) * 100) : 0;
-        $openPercent = $totalCount > 0 ? (int) round(($openCount / $totalCount) * 100) : 0;
+        $inProgressCount = (clone $base)->whereNull('completed_at')->whereHas('status', static fn ($q) => $q->whereIn('slug', ['assigned', 'in-progress', 'in_progress', 'progress']))->count();
+
+        $period = CarbonPeriod::create(now()->subDays($this->days - 1)->startOfDay(), now()->startOfDay());
+        $trendRows = (clone $base)->where('created_at', '>=', now()->subDays($this->days - 1)->startOfDay())->get(['created_at', 'completed_at']);
+        $trend = collect($period)->map(function ($date) use ($trendRows): array {
+            $day = $date->toDateString();
+            return [
+                'label' => $date->format('M j'),
+                'created' => $trendRows->filter(fn ($ticket) => optional($ticket->created_at)->toDateString() === $day)->count(),
+                'resolved' => $trendRows->filter(fn ($ticket) => optional($ticket->completed_at)->toDateString() === $day)->count(),
+            ];
+        })->values();
+
+        $priorityRows = (clone $base)->with('priority')->get();
+        $priorityBreakdown = $priorityRows->groupBy(fn ($ticket) => strtolower((string) ($ticket->priority?->name ?? 'Unspecified')))
+            ->map(fn ($rows, $name) => ['name' => ucfirst($name), 'count' => $rows->count()])
+            ->sortByDesc('count')->take(4)->values();
+
+        $requesterCounts = (clone $base)->selectRaw('user_id, COUNT(*) as ticket_count')->whereNotNull('user_id')->groupBy('user_id')->orderByDesc('ticket_count')->limit(5)->get();
+        $requesters = User::query()->whereIn('id', $requesterCounts->pluck('user_id'))->get()->keyBy('id');
+        $topRequesters = $requesterCounts->map(fn ($row) => ['user' => $requesters->get($row->user_id), 'count' => (int) $row->ticket_count])->filter(fn ($row) => $row['user'] !== null)->values();
 
         return view('modules.helpdesk.livewire.dashboard-widget', [
             'totalCount' => $totalCount,
             'openCount' => $openCount,
             'closedCount' => $closedCount,
-            'criticalCount' => $criticalCount,
-            'closedPercent' => $closedPercent,
-            'openPercent' => $openPercent,
-            'recentCommits' => GitCommit::query()->with(['repository', 'ticket'])->latest('committed_at')->limit(6)->get(),
-            'recentTickets' => (clone $base)
-                ->with(['status', 'priority'])
-                ->latest('last_activity_at')
-                ->limit(5)
-                ->get(),
+            'inProgressCount' => $inProgressCount,
+            'trend' => $trend,
+            'priorityBreakdown' => $priorityBreakdown,
+            'topRequesters' => $topRequesters,
+            'recentTickets' => (clone $base)->with(['status', 'priority'])->latest('last_activity_at')->limit(5)->get(),
         ]);
     }
 }

Modules/Helpdesk/Livewire/TicketEdit.php

@@ -222,7 +222,6 @@ final class TicketEdit extends Component
     {
         return $ticket->fresh([
             'user:id,name,email',
-            'owner:id,name,email',
             'agent:id,name,email',
             'status',
             'priority',