From c71479d119f861b49cd2a1f3eff5ae525f942e0a Mon Sep 17 00:00:00 2001
From: Mark Gregory <mark.gregory@abbeysoftware.com>
Date: Fri, 9 Oct 2026 14:04:47 +0100
Subject: [PATCH] added support for legacy tickets, fixed switching of modes
 and also style updates

---
 .../components/helpdesk/html-editor.blade.php | 29 +++++++++---------
 .../helpdesk/livewire/ticket-create.blade.php | 30 ++++---------------
 2 files changed, 20 insertions(+), 39 deletions(-)
 mode change 100755 => 100644 resources/themes/backend/views/components/helpdesk/html-editor.blade.php
 mode change 100755 => 100644 resources/themes/backend/views/modules/helpdesk/livewire/ticket-create.blade.php

diff --git a/resources/themes/backend/views/components/helpdesk/html-editor.blade.php b/resources/themes/backend/views/components/helpdesk/html-editor.blade.php
old mode 100755
new mode 100644
index d1d6f76..70cafc9
--- a/resources/themes/backend/views/components/helpdesk/html-editor.blade.php
+++ b/resources/themes/backend/views/components/helpdesk/html-editor.blade.php
@@ -10,10 +10,11 @@
     class="space-y-2"
     x-data="{
         model: @js($model),
-        value: @entangle($model),
+        value: '',
         init() {
             this.$nextTick(() => {
-                this.writeEditorValue(this.value || '');
+                this.value = this.$wire.get(this.model) || '';
+                this.writeEditorValue(this.value);
             });
         },
         writeEditorValue(value) {
@@ -30,29 +31,29 @@
 
             this.$refs.editor.textContent = nextValue;
         },
-        syncToLivewire(live = true) {
-            this.value = this.$refs.editor?.innerText || '';
-
+        syncToLivewire(live = false) {
+            const text = this.$refs.editor?.innerText || '';
+            this.value = text;
             if (this.$refs.input) {
-                this.$refs.input.value = this.value;
+                this.$refs.input.value = text;
             }
-
-            this.$wire.set(this.model, this.value, live);
+            // Update Livewire's local state before the save request is assembled.
+            this.$wire.set(this.model, text, live);
         },
         resetEditor() {
             this.value = '';
             this.writeEditorValue('');
-            this.syncToLivewire(true);
+            this.syncToLivewire(false);
         },
         runCommand(command) {
             this.$refs.editor?.focus();
             document.execCommand(command, false, null);
-            this.syncToLivewire(true);
+            this.syncToLivewire(false);
         },
         wrapBlock(tagName) {
             this.$refs.editor?.focus();
             document.execCommand('formatBlock', false, tagName);
-            this.syncToLivewire(true);
+            this.syncToLivewire(false);
         },
     }"
     x-on:helpdesk-editor-sync.window="if (! $event.detail?.model || $event.detail.model === @js($model)) syncToLivewire($event.detail?.live ?? true)"
@@ -116,14 +117,14 @@
             data-helpdesk-sync-target="{{ $model }}"
             data-helpdesk-editor-model="{{ $model }}"
             @if ($editorDusk) data-dusk="{{ $editorDusk }}" dusk="{{ $editorDusk }}" @endif
-            x-on:paste="syncToLivewire(false)"
-            x-on:blur="syncToLivewire(true)"
+            x-on:input="syncToLivewire(false)"
+            x-on:paste="$nextTick(() => syncToLivewire(false))"
+            x-on:blur="syncToLivewire(false)"
             class="helpdesk-rich-editor block min-h-[14rem] w-full overflow-y-auto whitespace-pre-wrap break-words border-0 bg-zinc-950 px-5 py-4 text-base leading-7 text-zinc-100 outline-none transition placeholder:text-zinc-500 empty:before:pointer-events-none empty:before:text-zinc-500 empty:before:content-[attr(data-placeholder)] focus:ring-2 focus:ring-blue-500"
         ></div>
 
         <textarea
             x-ref="input"
-            wire:model.defer="{{ $model }}"
             spellcheck="true"
             lang="en-GB"
             autocorrect="on"
diff --git a/resources/themes/backend/views/modules/helpdesk/livewire/ticket-create.blade.php b/resources/themes/backend/views/modules/helpdesk/livewire/ticket-create.blade.php
old mode 100755
new mode 100644
index b6c41de..2b7e216
--- a/resources/themes/backend/views/modules/helpdesk/livewire/ticket-create.blade.php
+++ b/resources/themes/backend/views/modules/helpdesk/livewire/ticket-create.blade.php
@@ -18,33 +18,9 @@
         x-on:submit.capture="
             if (helpdeskAttachmentsUploading) {
                 $event.preventDefault();
+                $event.stopImmediatePropagation();
                 return;
             }
-
-            const editor = document.querySelector('[data-helpdesk-sync-target=&quot;body&quot;], [data-helpdesk-editor-model=&quot;body&quot;]');
-           const target = Array.from(document.querySelectorAll('textarea')).find(function (textarea) {
-
-    return textarea.getAttribute('wire:model.defer') === 'body'
-
-        || textarea.getAttribute('wire:model') === 'body'
-
-        || textarea.getAttribute('name') === 'body'
-
-        || textarea.id === 'body';
-
-});
-            const body = (editor?.innerText || editor?.textContent || editor?.value || '').trim();
-
-            if (target) {
-                target.value = body;
-                target.dispatchEvent(new Event('input', { bubbles: true }));
-                target.dispatchEvent(new Event('change', { bubbles: true }));
-            }
-
-            if ($wire) {
-                $wire.set('body', body, false);
-            }
-
             $dispatch('helpdesk-editor-sync', { model: 'body', live: false });
         "
         class="helpdesk-ticket-form space-y-6"
@@ -245,6 +221,10 @@
                         editor-dusk="ticket-body-editor"
                     />
 
+                    @error('body')
+                        <p class="mt-2 text-sm text-red-500" role="alert">{{ $message }}</p>
+                    @enderror
+
                     <p class="mt-2 flex items-center gap-2 text-xs font-medium text-zinc-400">
                         <i class="fa-solid fa-circle-info text-blue-400" aria-hidden="true"></i>
                         Rich formatting is available. Browser spelling suggestions appear by right-clicking or Ctrl-clicking red-underlined words.