dark mode supoport and new design now with delet esupport

Modules/Helpdesk/Livewire/ArchivedTicketIndex.php

@@ -0,0 +1,165 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use App\Models\User;
+use Illuminate\Contracts\View\View;
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Foundation\Auth\Access\AuthorizesRequests;
+use Illuminate\Pagination\LengthAwarePaginator;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Storage;
+use Livewire\Attributes\Url;
+use Livewire\Component;
+use Livewire\WithPagination;
+use Modules\Helpdesk\Models\Ticket;
+
+final class ArchivedTicketIndex extends Component
+{
+    use AuthorizesRequests;
+    use WithPagination;
+
+    #[Url]
+    public string $search = '';
+
+    public bool $deleteModalOpen = false;
+    public ?int $pendingDeleteTicketId = null;
+    public ?string $pendingDeleteTicketReference = null;
+    public ?string $pendingDeleteTicketSubject = null;
+
+    public function updatedSearch(): void
+    {
+        $this->resetPage();
+    }
+
+    public function restoreTicket(int $ticketId): void
+    {
+        $ticket = $this->archivedTicket($ticketId);
+        $this->authorize('delete', $ticket);
+
+        $reference = $ticket->reference;
+
+        $ticket->restore();
+        $ticket->forceFill(['archived_at' => null])->save();
+
+        $this->resetPage();
+
+        $this->dispatch(
+            'thredary:toast',
+            type: 'success',
+            title: 'Ticket restored',
+            message: "Ticket {$reference} was restored to the active ticket list.",
+        );
+    }
+
+    public function askToDeletePermanently(int $ticketId): void
+    {
+        $ticket = $this->archivedTicket($ticketId);
+        $this->authorize('delete', $ticket);
+
+        $this->pendingDeleteTicketId = $ticket->id;
+        $this->pendingDeleteTicketReference = $ticket->reference;
+        $this->pendingDeleteTicketSubject = $ticket->subject;
+        $this->deleteModalOpen = true;
+    }
+
+    public function cancelPermanentDelete(): void
+    {
+        $this->resetDeleteState();
+    }
+
+    public function deletePermanently(): void
+    {
+        if ($this->pendingDeleteTicketId === null) {
+            $this->resetDeleteState();
+            return;
+        }
+
+        $ticket = $this->archivedTicket($this->pendingDeleteTicketId);
+        $this->authorize('delete', $ticket);
+        $reference = $ticket->reference;
+
+        DB::transaction(static function () use ($ticket): void {
+            $attachments = $ticket->attachments()->get(['id', 'disk', 'path']);
+
+            foreach ($attachments as $attachment) {
+                if (filled($attachment->disk) && filled($attachment->path)) {
+                    Storage::disk($attachment->disk)->delete($attachment->path);
+                }
+            }
+
+            $ticket->forceDelete();
+        });
+
+        $this->resetDeleteState();
+        $this->resetPage();
+
+        $this->dispatch(
+            'thredary:toast',
+            type: 'success',
+            title: 'Ticket permanently deleted',
+            message: "Ticket {$reference} and its archived data were permanently deleted.",
+        );
+    }
+
+    public function render(): View
+    {
+        return view('modules.helpdesk.livewire.archived-ticket-index', [
+            'tickets' => $this->tickets(),
+        ])->layout('layouts.app');
+    }
+
+    private function archivedTicket(int $ticketId): Ticket
+    {
+        return Ticket::query()
+            ->onlyTrashed()
+            ->visibleTo(Auth::user())
+            ->findOrFail($ticketId);
+    }
+
+    /** @return LengthAwarePaginator<int, Ticket> */
+    private function tickets(): LengthAwarePaginator
+    {
+        $user = Auth::user();
+        $search = trim($this->search);
+
+        return Ticket::query()
+            ->onlyTrashed()
+            ->without('user')
+            ->select('helpdesk_tickets.*')
+            ->addSelect([
+                'requester_name' => User::query()
+                    ->select('name')
+                    ->whereColumn('users.id', 'helpdesk_tickets.user_id')
+                    ->limit(1),
+                'agent_name' => User::query()
+                    ->select('name')
+                    ->whereColumn('users.id', 'helpdesk_tickets.agent_id')
+                    ->limit(1),
+            ])
+            ->with(['status', 'priority', 'category', 'project', 'team'])
+            ->withCount('attachments')
+            ->visibleTo($user)
+            ->when($search !== '', static function (Builder $query) use ($search): Builder {
+                return $query->where(static function (Builder $subQuery) use ($search): void {
+                    $subQuery->where('reference', 'like', '%'.$search.'%')
+                        ->orWhere('subject', 'like', '%'.$search.'%')
+                        ->orWhere('body', 'like', '%'.$search.'%');
+                });
+            })
+            ->orderByDesc('archived_at')
+            ->orderByDesc('deleted_at')
+            ->paginate(15);
+    }
+
+    private function resetDeleteState(): void
+    {
+        $this->deleteModalOpen = false;
+        $this->pendingDeleteTicketId = null;
+        $this->pendingDeleteTicketReference = null;
+        $this->pendingDeleteTicketSubject = null;
+    }
+}

Modules/Helpdesk/Livewire/TicketIndex.php

@@ -22,13 +22,13 @@ final class TicketIndex extends Component
     use AuthorizesRequests;
     use WithPagination;
 
-    public bool $deleteModalOpen = false;
+    public bool $archiveModalOpen = false;
 
-    public ?int $pendingDeleteTicketId = null;
+    public ?int $pendingArchiveTicketId = null;
 
-    public ?string $pendingDeleteTicketReference = null;
+    public ?string $pendingArchiveTicketReference = null;
 
-    public ?string $pendingDeleteTicketSubject = null;
+    public ?string $pendingArchiveTicketSubject = null;
 
     #[Url]
     public string $search = '';
@@ -48,54 +48,55 @@ final class TicketIndex extends Component
     }
 
     /**
-     * Open the delete confirmation modal for a visible ticket.
+     * Open the archive confirmation modal for a visible ticket.
      */
-    public function askToDeleteTicket(int $ticketId): void
+    public function askToArchiveTicket(int $ticketId): void
     {
         $ticket = Ticket::query()
             ->visibleTo(Auth::user())
             ->findOrFail($ticketId);
 
-        $this->pendingDeleteTicketId = $ticket->id;
-        $this->pendingDeleteTicketReference = $ticket->reference;
-        $this->pendingDeleteTicketSubject = $ticket->subject;
-        $this->deleteModalOpen = true;
+        $this->pendingArchiveTicketId = $ticket->id;
+        $this->pendingArchiveTicketReference = $ticket->reference;
+        $this->pendingArchiveTicketSubject = $ticket->subject;
+        $this->archiveModalOpen = true;
     }
 
-    public function cancelTicketDelete(): void
+    public function cancelTicketArchive(): void
     {
-        $this->resetTicketDeletionState();
+        $this->resetTicketArchiveState();
     }
 
     /**
-     * Delete the confirmed ticket.
+     * Archive the confirmed ticket using Laravel soft deletes.
      */
-    public function confirmTicketDelete(): void
+    public function confirmTicketArchive(): void
     {
-        if ($this->pendingDeleteTicketId === null) {
-            $this->resetTicketDeletionState();
+        if ($this->pendingArchiveTicketId === null) {
+            $this->resetTicketArchiveState();
 
             return;
         }
 
         $ticket = Ticket::query()
             ->visibleTo(Auth::user())
-            ->findOrFail($this->pendingDeleteTicketId);
+            ->findOrFail($this->pendingArchiveTicketId);
 
         $this->authorize('delete', $ticket);
 
         $reference = $ticket->reference;
 
+        $ticket->forceFill(['archived_at' => now()])->save();
         $ticket->delete();
 
-        $this->resetTicketDeletionState();
+        $this->resetTicketArchiveState();
         $this->resetPage();
 
         $this->dispatch(
             'thredary:toast',
             type: 'success',
-            title: 'Ticket deleted',
-            message: "Ticket {$reference} was deleted successfully.",
+            title: 'Ticket archived',
+            message: "Ticket {$reference} was moved to the archive.",
         );
     }
 
@@ -108,12 +109,12 @@ final class TicketIndex extends Component
         ])->layout('layouts.app');
     }
 
-    private function resetTicketDeletionState(): void
+    private function resetTicketArchiveState(): void
     {
-        $this->deleteModalOpen = false;
-        $this->pendingDeleteTicketId = null;
-        $this->pendingDeleteTicketReference = null;
-        $this->pendingDeleteTicketSubject = null;
+        $this->archiveModalOpen = false;
+        $this->pendingArchiveTicketId = null;
+        $this->pendingArchiveTicketReference = null;
+        $this->pendingArchiveTicketSubject = null;
     }
 
     /**

Modules/Helpdesk/Routes/web.php

@@ -13,6 +13,7 @@ use Modules\Helpdesk\Http\Controllers\TicketControlsController;
 use Modules\Helpdesk\Http\Controllers\TicketStoreController;
 use Modules\Helpdesk\Http\Controllers\TicketTimeLogController;
 use Modules\Helpdesk\Http\Controllers\WorkflowOpenController;
+use Modules\Helpdesk\Livewire\ArchivedTicketIndex;
 use Modules\Helpdesk\Livewire\KanbanBoard;
 use Modules\Helpdesk\Livewire\SettingsManager;
 use Modules\Helpdesk\Livewire\TicketCreate;
@@ -28,6 +29,7 @@ Route::get('/settings', SettingsManager::class)->name('settings');
 Route::get('/kanban', KanbanBoard::class)->name('kanban');
 
 Route::get('/tickets', TicketIndex::class)->name('tickets.index');
+Route::get('/tickets/archived', ArchivedTicketIndex::class)->name('tickets.archived');
 Route::post('/tickets', TicketStoreController::class)->name('tickets.store');
 Route::get('/tickets/create', TicketCreate::class)->name('tickets.create');
 Route::get('/tickets/{ticket}/edit', TicketEdit::class)->name('tickets.edit');