<?php

declare(strict_types=1);

namespace Modules\Helpdesk\Policies;

use App\Models\User;
use Modules\Helpdesk\Models\Ticket;

final class TicketPolicy
{
    public function viewAny(User $user): bool
    {
        return true;
    }

    public function view(User $user, Ticket $ticket): bool
    {
        if ($this->isAdmin($user) || $this->isAgent($user)) {
            return true;
        }

        return (int) $ticket->user_id === (int) $user->id;
    }

    public function create(User $user): bool
    {
        return true;
    }

    public function update(User $user, Ticket $ticket): bool
    {
        if ($this->isAdmin($user) || $this->isAgent($user)) {
            return true;
        }

        return (int) $ticket->user_id === (int) $user->id;
    }

    public function comment(User $user, Ticket $ticket): bool
    {
        return $this->view($user, $ticket);
    }

    public function delete(User $user, Ticket $ticket): bool
    {
        return $this->isAdmin($user);
    }

    private function isAdmin(User $user): bool
    {
        return (method_exists($user, 'isHelpdeskAdmin') && $user->isHelpdeskAdmin())
            || (bool) ($user->helpdesk_admin ?? false)
            || (method_exists($user, 'isAdmin') && $user->isAdmin());
    }

    private function isAgent(User $user): bool
    {
        return (method_exists($user, 'isHelpdeskAgent') && $user->isHelpdeskAgent())
            || (bool) ($user->helpdesk_agent ?? false)
            || (method_exists($user, 'isAgent') && $user->isAgent());
    }
}