<?php

declare(strict_types=1);

namespace Modules\Helpdesk\Policies;

use App\Models\User;
use Modules\Helpdesk\Models\Ticket;

final class TicketPolicy
{
    public function viewAny(User $user): bool
    {
        return true;
    }

    public function view(User $user, Ticket $ticket): bool
    {
        return $this->isPrivileged($user)
            || ($user->isHelpdeskAgent() && ((int) $ticket->agent_id === (int) $user->id || (int) $ticket->user_id === (int) $user->id))
            || (int) $ticket->user_id === (int) $user->id;
    }

    public function create(User $user): bool
    {
        return true;
    }

    public function update(User $user, Ticket $ticket): bool
    {
        return $this->isPrivileged($user)
            || ($user->isHelpdeskAgent() && (int) $ticket->agent_id === (int) $user->id);
    }

    public function comment(User $user, Ticket $ticket): bool
    {
        return $this->view($user, $ticket);
    }

    public function delete(User $user, Ticket $ticket): bool
    {
        return $this->isPrivileged($user);
    }

    private function isPrivileged(User $user): bool
    {
        return $user->isHelpdeskAdmin();
    }
}