Helpddesk/Modules/Helpdesk/Livewire/ArchivedTicketIndex.php

<?php

declare(strict_types=1);

namespace Modules\Helpdesk\Livewire;

use App\Models\User;
use Illuminate\Contracts\View\View;
use Illuminate\Database\Eloquent\Builder;
use Illuminate\Foundation\Auth\Access\AuthorizesRequests;
use Illuminate\Pagination\LengthAwarePaginator;
use Illuminate\Support\Facades\Auth;
use Illuminate\Support\Facades\DB;
use Illuminate\Support\Facades\Storage;
use Livewire\Attributes\Url;
use Livewire\Component;
use Livewire\WithPagination;
use Modules\Helpdesk\Models\Ticket;

final class ArchivedTicketIndex extends Component
{
    use AuthorizesRequests;
    use WithPagination;

    #[Url]
    public string $search = '';

    public bool $deleteModalOpen = false;
    public ?int $pendingDeleteTicketId = null;
    public ?string $pendingDeleteTicketReference = null;
    public ?string $pendingDeleteTicketSubject = null;

    public function updatedSearch(): void
    {
        $this->resetPage();
    }

    public function restoreTicket(int $ticketId): void
    {
        $ticket = $this->archivedTicket($ticketId);
        $this->authorize('delete', $ticket);

        $reference = $ticket->reference;

        $ticket->restore();
        $ticket->forceFill(['archived_at' => null])->save();

        $this->resetPage();

        $this->dispatch(
            'thredary:toast',
            type: 'success',
            title: 'Ticket restored',
            message: "Ticket {$reference} was restored to the active ticket list.",
        );
    }

    public function askToDeletePermanently(int $ticketId): void
    {
        $ticket = $this->archivedTicket($ticketId);
        $this->authorize('delete', $ticket);

        $this->pendingDeleteTicketId = $ticket->id;
        $this->pendingDeleteTicketReference = $ticket->reference;
        $this->pendingDeleteTicketSubject = $ticket->subject;
        $this->deleteModalOpen = true;
    }

    public function cancelPermanentDelete(): void
    {
        $this->resetDeleteState();
    }

    public function deletePermanently(): void
    {
        if ($this->pendingDeleteTicketId === null) {
            $this->resetDeleteState();
            return;
        }

        $ticket = $this->archivedTicket($this->pendingDeleteTicketId);
        $this->authorize('delete', $ticket);
        $reference = $ticket->reference;

        DB::transaction(static function () use ($ticket): void {
            $attachments = $ticket->attachments()->get(['id', 'disk', 'path']);

            foreach ($attachments as $attachment) {
                if (filled($attachment->disk) && filled($attachment->path)) {
                    Storage::disk($attachment->disk)->delete($attachment->path);
                }
            }

            $ticket->forceDelete();
        });

        $this->resetDeleteState();
        $this->resetPage();

        $this->dispatch(
            'thredary:toast',
            type: 'success',
            title: 'Ticket permanently deleted',
            message: "Ticket {$reference} and its archived data were permanently deleted.",
        );
    }

    public function render(): View
    {
        return view('modules.helpdesk.livewire.archived-ticket-index', [
            'tickets' => $this->tickets(),
        ])->layout('layouts.app');
    }

    private function archivedTicket(int $ticketId): Ticket
    {
        return Ticket::query()
            ->onlyTrashed()
            ->visibleTo(Auth::user())
            ->findOrFail($ticketId);
    }

    /** @return LengthAwarePaginator<int, Ticket> */
    private function tickets(): LengthAwarePaginator
    {
        $user = Auth::user();
        $search = trim($this->search);

        return Ticket::query()
            ->onlyTrashed()
            ->without('user')
            ->select('helpdesk_tickets.*')
            ->addSelect([
                'requester_name' => User::query()
                    ->select('name')
                    ->whereColumn('users.id', 'helpdesk_tickets.user_id')
                    ->limit(1),
                'agent_name' => User::query()
                    ->select('name')
                    ->whereColumn('users.id', 'helpdesk_tickets.agent_id')
                    ->limit(1),
            ])
            ->with(['status', 'priority', 'category', 'project', 'team'])
            ->withCount('attachments')
            ->visibleTo($user)
            ->when($search !== '', static function (Builder $query) use ($search): Builder {
                return $query->where(static function (Builder $subQuery) use ($search): void {
                    $subQuery->where('reference', 'like', '%'.$search.'%')
                        ->orWhere('subject', 'like', '%'.$search.'%')
                        ->orWhere('body', 'like', '%'.$search.'%');
                });
            })
            ->orderByDesc('archived_at')
            ->orderByDesc('deleted_at')
            ->paginate(15);
    }

    private function resetDeleteState(): void
    {
        $this->deleteModalOpen = false;
        $this->pendingDeleteTicketId = null;
        $this->pendingDeleteTicketReference = null;
        $this->pendingDeleteTicketSubject = null;
    }
}