328 lines
24 KiB
PHP
Executable File
328 lines
24 KiB
PHP
Executable File
@php
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$helpdeskAttachmentAccept = collect(config('helpdesk.allowed_extensions', config('helpdesk.allowed_mimes', [])))
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->filter(fn ($extension) => is_string($extension) && trim($extension) !== '')
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->map(fn ($extension) => '.' . strtolower(ltrim(trim($extension), '.')))
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->unique()
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->implode(',');
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@endphp
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@props(['comments', 'level' => 0, 'ticket' => null, 'canSeeInternalNotes' => false])
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<div class="space-y-3" data-helpdesk-thread-level="{{ (int) $level }}">
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@foreach ($comments as $comment)
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@php
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$commentUser = $comment->relationLoaded('user') ? $comment->getRelation('user') : null;
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$commentAttachments = $comment->relationLoaded('attachments')
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? $comment->getRelation('attachments')
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: collect();
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$commentReplies = $comment->relationLoaded('replies') ? $comment->getRelation('replies') : collect();
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$replyFormId = 'helpdesk-reply-form-' . $comment->id;
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$currentTicket = $ticket ?? ($comment->ticket ?? null);
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$replyCount = $commentReplies->count();
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$isInternal = (bool) $comment->is_internal;
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$borderClass = $isInternal
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? 'border-purple-400/70 dark:border-purple-600/70'
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: 'border-zinc-200 dark:border-zinc-700';
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$railClass = $isInternal
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? 'bg-purple-500'
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: ((int) $level % 3 === 0
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? 'bg-red-500'
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: ((int) $level % 3 === 1
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? 'bg-blue-500'
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: 'bg-emerald-500'));
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$commentSubject = trim((string) ($comment->subject ?? ''));
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if ($commentSubject === '') {
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$plainSubject = trim((string) ($comment->body_text ?? strip_tags((string) $comment->body)));
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$commentSubject = Str::limit($plainSubject !== '' ? $plainSubject : 'Response', 72);
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}
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if ($isInternal && !Str::startsWith(Str::lower($commentSubject), 'internal')) {
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$commentSubject = 'Internal note';
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}
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$renderedBody = html_entity_decode((string) $comment->body, ENT_QUOTES | ENT_HTML5, 'UTF-8');
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while (
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str_contains($renderedBody, '<') ||
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str_contains($renderedBody, '>') ||
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str_contains($renderedBody, '&lt;')
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) {
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$decodedBody = html_entity_decode($renderedBody, ENT_QUOTES | ENT_HTML5, 'UTF-8');
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if ($decodedBody === $renderedBody) {
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break;
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}
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$renderedBody = $decodedBody;
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}
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if ($currentTicket !== null) {
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$renderedBody = strtr($renderedBody, [
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'{{ ticket . reference }}' => (string) e((string) ($currentTicket->reference ?? '')),
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'{{ ticket . subject }}' => (string) e((string) ($currentTicket->subject ?? '')),
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'{{ ticket . status }}' => (string) e((string) ($currentTicket->status?->name ?? '')),
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'{{ ticket . priority }}' => (string) e((string) ($currentTicket->priority?->name ?? '')),
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'{{ ticket . category }}' => (string) e((string) ($currentTicket->category?->name ?? '')),
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'{{ ticket . project }}' => (string) e((string) ($currentTicket->project?->title ?? '')),
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'{{ ticket . team }}' => (string) e((string) ($currentTicket->team?->name ?? '')),
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'{{ requester . name }}' => (string) e(
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(string) ($currentTicket->owner?->name ?? ($currentTicket->user?->name ?? '')),
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),
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'{{ agent . name }}' => (string) e((string) ($currentTicket->agent?->name ?? '')),
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'{{ actor . name }}' => (string) e((string) ($commentUser?->name ?? '')),
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'{{ ticket . url }}' => (string) e(
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route('helpdesk.tickets.show', ['ticket' => $currentTicket->getKey()]),
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),
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]);
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}
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$containsHtml = $renderedBody !== strip_tags($renderedBody);
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$renderedBody = preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $renderedBody) ?: '';
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$renderedBody = preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $renderedBody) ?: '';
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$renderedBody = preg_replace('/javascript\s*:/i', '', $renderedBody) ?: '';
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$renderedBody = strip_tags(
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$renderedBody,
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'<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>',
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);
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$renderedBody = $containsHtml ? $renderedBody : nl2br(e($renderedBody));
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@endphp
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@if (!$isInternal || $canSeeInternalNotes)
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<details class="group rounded-2xl border {{ $borderClass }} bg-white shadow-sm transition dark:bg-zinc-900"
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data-helpdesk-comment-card
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data-helpdesk-comment-text="{{ e(Str::lower($commentSubject . ' ' . strip_tags((string) $comment->body) . ' ' . ($comment->body_text ?? '') . ' ' . ($commentUser?->name ?? '') . ' ' . ($comment->unid ?? '') . ' ' . ($comment->guid ?? ''))) }}"
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style="margin-left: {{ min((int) $level, 4) * 1.25 }}rem">
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<summary class="flex cursor-pointer list-none items-start gap-3 rounded-2xl p-4 marker:hidden">
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<span class="mt-1 inline-flex h-12 w-2 shrink-0 rounded-full {{ $railClass }}"
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aria-hidden="true"></span>
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<div class="min-w-0 flex-1">
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<div class="flex flex-wrap items-center gap-2">
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<span
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class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-zinc-100 text-zinc-700 ring-1 ring-zinc-200 dark:bg-zinc-800 dark:text-zinc-100 dark:ring-zinc-700">
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<i class="fa-solid {{ $isInternal ? 'fa-note-sticky' : 'fa-envelope' }}"
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aria-hidden="true"></i>
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</span>
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<div class="min-w-0 flex-1">
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<div class="flex flex-wrap items-center gap-2">
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<span
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class="truncate text-base font-extrabold text-zinc-900 dark:text-zinc-100">{{ $commentSubject }}</span>
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<span
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class="rounded-full bg-zinc-100 px-2.5 py-1 text-[11px] font-extrabold text-zinc-700 dark:bg-zinc-800 dark:text-zinc-100">{{ $replyCount }}
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{{ $replyCount === 1 ? 'reply' : 'replies' }}</span>
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@if ($commentAttachments->isNotEmpty())
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<span
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class="rounded-full bg-emerald-100 px-2.5 py-1 text-[11px] font-extrabold text-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
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<i class="fa-solid fa-paperclip mr-1"
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aria-hidden="true"></i>{{ $commentAttachments->count() }}
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</span>
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@endif
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@if ($isInternal)
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<span
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class="rounded-full bg-purple-600 px-2.5 py-1 text-[11px] font-extrabold uppercase tracking-wide text-white">Internal</span>
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@else
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<span
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class="rounded-full bg-emerald-600 px-2.5 py-1 text-[11px] font-extrabold uppercase tracking-wide text-white">Public</span>
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@endif
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</div>
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<div
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class="mt-1 flex flex-wrap items-center gap-2 text-xs font-semibold text-zinc-500 dark:text-zinc-400">
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<span>{{ $commentUser?->name ?? 'Unknown user' }}</span>
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<span aria-hidden="true">•</span>
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<span>{{ $comment->created_at?->format('d M Y H:i') }}</span>
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</div>
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</div>
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</div>
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</div>
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<span
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class="mt-1 inline-flex h-8 w-8 shrink-0 items-center justify-center rounded-full bg-zinc-100 text-zinc-600 transition group-open:rotate-90 dark:bg-zinc-800 dark:text-zinc-200">
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<i class="fa-solid fa-chevron-right text-xs" aria-hidden="true"></i>
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</span>
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</summary>
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<div class="border-t border-zinc-100 px-4 pb-4 pt-3 dark:border-zinc-800">
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<div class="prose prose-sm max-w-none dark:prose-invert">
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{!! $renderedBody !!}
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</div>
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@if ($commentAttachments->isNotEmpty())
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<div
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class="mt-4 rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950/60">
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<div
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class="mb-2 flex items-center gap-2 text-xs font-extrabold uppercase tracking-wide text-zinc-500">
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<i class="fa-solid fa-paperclip text-blue-500" aria-hidden="true"></i>
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Attachments
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</div>
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<div class="flex flex-wrap gap-2">
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@foreach ($commentAttachments as $attachment)
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<a href="{{ route('helpdesk.attachments.download', $attachment->id) }}"
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target="_blank"
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class="inline-flex items-center gap-2 rounded-lg border border-blue-200 bg-white px-3 py-2 text-xs font-bold text-blue-700 shadow-sm hover:bg-blue-50 dark:border-blue-900 dark:bg-zinc-900 dark:text-blue-200 dark:hover:bg-blue-950/50">
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<i class="fa-solid fa-thumbtack" aria-hidden="true"></i>
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{{ $attachment->original_name ?? ($attachment->original_filename ?? ($attachment->filename ?? ($attachment->file_name ?? basename($attachment->path ?? ($attachment->file_path ?? ''))))) }}
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</a>
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@endforeach
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</div>
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</div>
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@endif
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@if ($currentTicket !== null)
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<div class="mt-4 flex flex-wrap justify-end gap-2">
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<button type="button" dusk="reply-to-comment-{{ $comment->id }}"
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data-helpdesk-reply-toggle="{{ $replyFormId }}"
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class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
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<i class="fa-solid fa-reply mr-2" aria-hidden="true"></i>
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Respond
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</button>
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@if (auth()->user()?->isMpbaPlatformAdmin())
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<form method="POST"
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action="{{ route('helpdesk.tickets.comments.destroy', [$currentTicket, $comment]) }}"
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onsubmit="return confirm('Delete this response? This will remove it from the visible conversation but keep the replication identity/audit trail.');">
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@csrf
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@method('DELETE')
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<button type="submit" dusk="delete-comment-{{ $comment->id }}"
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class="inline-flex items-center justify-center rounded-lg bg-red-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-red-700 focus:outline-none focus:ring-2 focus:ring-red-400/70">
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<i class="fa-solid fa-trash-can mr-2" aria-hidden="true"></i>
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Delete
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</button>
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</form>
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@endif
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</div>
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<form id="{{ $replyFormId }}" method="POST"
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action="{{ route('helpdesk.tickets.comments.store', $currentTicket) }}"
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enctype="multipart/form-data"
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class="mt-4 hidden rounded-xl border border-red-200 bg-red-50/60 p-4 dark:border-red-900 dark:bg-red-950/20"
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data-helpdesk-comment-form>
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@csrf
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<input type="hidden" name="parent_id" value="{{ $comment->id }}">
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<div class="mb-3">
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<label for="reply-subject-{{ $comment->id }}"
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class="mb-2 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Subject</label>
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<input id="reply-subject-{{ $comment->id }}" name="subject"
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value="{{ old('subject', 'RE: ' . $commentSubject) }}"
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spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text"
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class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
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</div>
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<label for="reply-body-{{ $comment->id }}"
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class="mb-2 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Response to
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response</label>
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<div class="mb-2 flex flex-wrap gap-2"
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data-helpdesk-html-toolbar="reply-body-{{ $comment->id }}">
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<button type="button" data-helpdesk-tag="strong"
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class="rounded-lg border px-2 py-1 text-xs font-black">B</button>
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<button type="button" data-helpdesk-tag="em"
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class="rounded-lg border px-2 py-1 text-xs italic">I</button>
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<button type="button" data-helpdesk-tag="ul"
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class="rounded-lg border px-2 py-1 text-xs">List</button>
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<button type="button" data-helpdesk-wrap="<blockquote>"
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data-helpdesk-wrap-end="</blockquote>"
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class="rounded-lg border px-2 py-1 text-xs">Quote</button>
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<button type="button" data-helpdesk-wrap="<code>" data-helpdesk-wrap-end="</code>"
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class="rounded-lg border px-2 py-1 text-xs">Code</button>
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</div>
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<textarea spellcheck="true" lang="en-GB" autocorrect="on" autocomplete="on" autocapitalize="sentences" inputmode="text" id="reply-body-{{ $comment->id }}" dusk="reply-body-{{ $comment->id }}" name="commentBody" rows="4"
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required
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class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
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placeholder="Write a threaded Lotus Notes-style response..."></textarea>
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<div class="mt-4 rounded-xl border border-zinc-200 bg-white p-3 shadow-sm dark:border-zinc-700 dark:bg-zinc-950">
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<p class="text-xs font-extrabold uppercase tracking-[0.16em] text-zinc-500 dark:text-zinc-400">Visibility</p>
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@can('update', $currentTicket)
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@if ($canSeeInternalNotes)
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<div class="mt-3 grid gap-3 sm:grid-cols-2">
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<label class="flex cursor-pointer items-start gap-3 rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-emerald-950 shadow-sm transition hover:border-emerald-400 hover:bg-emerald-100/80 focus-within:border-emerald-500 focus-within:bg-emerald-100/80 focus-within:ring-2 focus-within:ring-emerald-400/30 active:bg-emerald-100/80 dark:border-emerald-900 dark:bg-emerald-950/60 dark:text-emerald-100 dark:hover:border-emerald-700 dark:hover:bg-emerald-900/50 dark:focus-within:bg-emerald-900/50">
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<input type="radio" name="internal" value="0" checked class="mt-1 border-emerald-400 text-emerald-600 focus:ring-emerald-500">
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<span>
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<span class="block text-sm font-extrabold">Public reply</span>
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<span class="mt-1 block text-xs font-semibold opacity-80">Visible to the requester and counts towards SLA.</span>
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</span>
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</label>
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<label class="flex cursor-pointer items-start gap-3 rounded-xl border border-purple-300 bg-purple-50 p-3 text-purple-950 shadow-sm transition hover:border-purple-400 hover:bg-purple-100/80 focus-within:border-purple-500 focus-within:bg-purple-100/80 focus-within:ring-2 focus-within:ring-purple-400/30 active:bg-purple-100/80 dark:border-purple-900 dark:bg-purple-950/60 dark:text-purple-100 dark:hover:border-purple-700 dark:hover:bg-purple-900/50 dark:focus-within:bg-purple-900/50">
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<input type="radio" name="internal" value="1" class="mt-1 border-purple-400 text-purple-600 focus:ring-purple-500">
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<span>
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<span class="block text-sm font-extrabold">Internal note</span>
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<span class="mt-1 block text-xs font-semibold opacity-80">Support-only note. Does not count as public SLA response.</span>
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</span>
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</label>
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</div>
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@else
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<input type="hidden" name="internal" value="0">
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<div class="mt-3 rounded-xl border border-emerald-300 bg-emerald-50 p-3 text-sm font-semibold text-emerald-950 dark:border-emerald-900 dark:bg-emerald-950/60 dark:text-emerald-100">
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<i class="fa-solid fa-envelope-circle-check mr-2" aria-hidden="true"></i>
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This threaded response will be public.
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</div>
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@endif
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@else
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<input type="hidden" name="internal" value="0">
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@endcan
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</div>
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<details
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class="mt-4 overflow-hidden rounded-xl border border-zinc-200 bg-white/80 shadow-sm dark:border-zinc-800 dark:bg-zinc-950/50">
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<summary
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class="group flex cursor-pointer list-none items-center justify-between gap-3 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-4 py-3 text-white [&::-webkit-details-marker]:hidden">
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<span class="flex min-w-0 items-center gap-3">
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<span
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class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl border border-blue-400/30 bg-blue-500/15 text-blue-200">
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<i class="fa-solid fa-paperclip text-xs" aria-hidden="true"></i>
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</span>
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<span class="min-w-0">
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<span
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class="block text-[10px] font-black uppercase tracking-[0.22em] text-blue-200">Attachments</span>
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<span class="block truncate text-xs font-semibold text-zinc-300">Pin
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response files.</span>
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</span>
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</span>
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<span class="flex shrink-0 items-center gap-2">
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<span
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class="rounded-full border border-white/10 bg-white/10 px-2.5 py-1 text-[10px] font-black text-white"
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data-helpdesk-file-count>0 files</span>
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<i class="fa-solid fa-chevron-down text-[10px] text-blue-200 transition group-open:rotate-180"
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aria-hidden="true"></i>
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</span>
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</summary>
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<div class="p-4">
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<div
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class="flex min-h-[4.5rem] flex-col gap-3 rounded-xl border border-zinc-200 bg-zinc-50/80 p-4 dark:border-zinc-800 dark:bg-zinc-950/70 sm:flex-row sm:items-center sm:justify-between">
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<span class="text-xs font-semibold text-zinc-500 dark:text-zinc-400"
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data-helpdesk-file-label>No files attached</span>
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<label data-helpdesk-file-button>
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<i class="fa-solid fa-paperclip" aria-hidden="true"></i>
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<span>Attach files</span>
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<input name="attachments[]" type="file" multiple accept="{{ $helpdeskAttachmentAccept }}" class="sr-only"
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data-helpdesk-file-input>
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</label>
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</div>
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</div>
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</details>
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<div class="mt-4 flex justify-end gap-2">
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<button type="button" data-helpdesk-reply-toggle="{{ $replyFormId }}"
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class="inline-flex items-center justify-center rounded-lg bg-slate-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-slate-700 focus:outline-none focus:ring-2 focus:ring-slate-400/70">Cancel</button>
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<button type="submit" dusk="post-reply-{{ $comment->id }}"
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class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">Post
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response</button>
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</div>
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</form>
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@endif
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@if ($commentReplies->isNotEmpty())
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<div class="mt-4 border-l-4 border-red-500 pl-4">
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@include('modules.helpdesk.partials.comment-thread', [
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'comments' => $commentReplies,
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'level' => ((int) $level) + 1,
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'ticket' => $currentTicket,
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'canSeeInternalNotes' => $canSeeInternalNotes,
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])
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</div>
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@endif
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</div>
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</details>
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@endif
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@endforeach
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</div>
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