68 lines
2.3 KiB
PHP
Executable File
68 lines
2.3 KiB
PHP
Executable File
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Services;
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use App\Models\User;
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use Modules\Helpdesk\Models\Ticket;
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final class CannedResponseRenderer
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{
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public function render(string $template, Ticket $ticket, ?User $actor = null): string
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{
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$this->hydrateTicketUsers($ticket);
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$ticket->loadMissing(['status', 'priority', 'category', 'project', 'team']);
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return strtr($template, [
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'{{ ticket.reference }}' => $ticket->reference,
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'{{ ticket.subject }}' => $ticket->subject,
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'{{ ticket.status }}' => (string) ($ticket->status?->name ?? ''),
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'{{ ticket.priority }}' => (string) ($ticket->priority?->name ?? ''),
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'{{ ticket.category }}' => (string) ($ticket->category?->name ?? ''),
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'{{ ticket.project }}' => (string) ($ticket->project?->title ?? ''),
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'{{ ticket.team }}' => (string) ($ticket->team?->name ?? ''),
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'{{ requester.name }}' => (string) ($ticket->user?->name ?? ''),
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'{{ agent.name }}' => (string) ($ticket->agent?->name ?? ''),
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'{{ actor.name }}' => (string) ($actor?->name ?? ''),
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'{{ ticket.url }}' => route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()]),
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]);
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}
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/**
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* Load requester/agent with one query if the caller has not already attached them.
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*/
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private function hydrateTicketUsers(Ticket $ticket): void
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{
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if ($ticket->relationLoaded('owner') && $ticket->relationLoaded('agent')) {
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return;
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}
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$userIds = collect([$ticket->user_id, $ticket->agent_id])
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->filter()
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->map(static fn (mixed $id): int => (int) $id)
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->unique()
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->values();
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if ($userIds->isEmpty()) {
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$ticket->setRelation('user', null);
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$ticket->setRelation('owner', null);
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$ticket->setRelation('agent', null);
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return;
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}
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$users = User::query()
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->whereIn('id', $userIds)
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->get()
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->keyBy('id');
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$owner = $users->get((int) $ticket->user_id);
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$agent = $ticket->agent_id === null ? null : $users->get((int) $ticket->agent_id);
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$ticket->setRelation('user', $owner);
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$ticket->setRelation('owner', $owner);
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$ticket->setRelation('agent', $agent);
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}
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}
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