71 lines
3.1 KiB
PHP
Executable File
71 lines
3.1 KiB
PHP
Executable File
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Livewire;
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use App\Models\User;
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use Carbon\CarbonPeriod;
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use Illuminate\Contracts\View\View;
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use Illuminate\Support\Facades\Auth;
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use Livewire\Component;
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use Modules\Helpdesk\Models\Ticket;
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final class HelpdeskDashboardWidget extends Component
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{
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public int $days = 7;
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public function updatedDays(): void
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{
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if (! in_array($this->days, [7, 14, 30], true)) {
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$this->days = 7;
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}
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}
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public function render(): View
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{
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$user = Auth::user();
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$base = Ticket::query()->without('user')->visibleTo($user);
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$totalCount = (clone $base)->count();
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$openCount = (clone $base)->whereNull('completed_at')->count();
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$closedCount = (clone $base)->whereNotNull('completed_at')->count();
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$inProgressCount = (clone $base)->whereNull('completed_at')->whereHas('status', static fn ($q) => $q->whereIn('slug', ['assigned', 'in-progress', 'in_progress', 'progress']))->count();
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$period = CarbonPeriod::create(now()->subDays($this->days - 1)->startOfDay(), now()->startOfDay());
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$trendRows = (clone $base)->where('created_at', '>=', now()->subDays($this->days - 1)->startOfDay())->get(['created_at', 'completed_at']);
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$trend = collect($period)->map(function ($date) use ($trendRows): array {
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$day = $date->toDateString();
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return [
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'label' => $date->format('M j'),
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'created' => $trendRows->filter(fn ($ticket) => optional($ticket->created_at)->toDateString() === $day)->count(),
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'resolved' => $trendRows->filter(fn ($ticket) => optional($ticket->completed_at)->toDateString() === $day)->count(),
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];
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})->values();
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$priorityRows = (clone $base)->with('priority')->get();
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$priorityBreakdown = $priorityRows->groupBy(fn ($ticket) => strtolower((string) ($ticket->priority?->name ?? 'Unspecified')))
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->map(fn ($rows, $name) => ['name' => ucfirst($name), 'count' => $rows->count()])
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->sortByDesc('count')->take(4)->values();
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$requesterCounts = (clone $base)->selectRaw('user_id, COUNT(*) as ticket_count')->whereNotNull('user_id')->groupBy('user_id')->orderByDesc('ticket_count')->limit(5)->get();
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$requesters = User::query()->whereIn('id', $requesterCounts->pluck('user_id'))->get()->keyBy('id');
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$topRequesters = $requesterCounts->map(fn ($row) => ['user' => $requesters->get($row->user_id), 'count' => (int) $row->ticket_count])->filter(fn ($row) => $row['user'] !== null)->values();
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return view('modules.helpdesk.livewire.dashboard-widget', [
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'totalCount' => $totalCount,
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'openCount' => $openCount,
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'closedCount' => $closedCount,
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'inProgressCount' => $inProgressCount,
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'trend' => $trend,
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'priorityBreakdown' => $priorityBreakdown,
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'topRequesters' => $topRequesters,
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'recentTickets' => (clone $base)
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->with(['user:id,name,email', 'status', 'priority'])
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->latest('last_activity_at')
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->limit(5)
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->get(),
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]);
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}
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}
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