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<!doctype html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1"><meta name="description" content="Tarnax — native remote control for your qBittorrent server. Support and privacy information."><title>Support · Tarnax</title><link rel="icon" href="assets/favicon.png"><link rel="apple-touch-icon" href="assets/apple-touch-icon.png"><link rel="stylesheet" href="style.css"></head><body><header><a class="brand" href="index.html"><img src="assets/icon.png" alt="" width="44" height="44">Tarnax</a><nav aria-label="Main navigation"><a href="support.html">Support</a><a href="privacy.html">Privacy</a><a href="terms.html">Usage</a></nav></header><main><h1>How can we help?</h1><p>For Tarnax support, email <a href="mailto:mark.gregory@abbeysoftware.com">mark.gregory@abbeysoftware.com</a>. Please include the Tarnax version/build, iPhone or iPad model, iOS version, qBittorrent version, and what happened.</p><p class="note">Never send passwords, private magnet links or sensitive server contents. Redact identifying information from screenshots.</p><h2>Quick answers</h2><details><summary>What do I need?</summary><p>An existing qBittorrent server, Web UI API access, valid credentials and a trusted HTTPS endpoint. Tarnax does not provide the server, content catalogue or a VPN.</p></details><details><summary>Why does my connection fail?</summary><p>Check the HTTPS hostname, certificate chain and reverse-proxy subpath. HTTP 401 usually means proxy authentication; HTTP 403 may indicate session expiry, access rules or server protection. Use Disconnect/change server to reconnect after correcting the configuration.</p></details><details><summary>Does Tarnax download to my phone?</summary><p>No. It sends commands and selected .torrent files to your server. Torrent contents remain on that server.</p></details><details><summary>Why does the graph start empty?</summary><p>History records transfer samples while Tarnax is active and unlocked. It is session history, not a download-history database. Wait for a few updates; background pauses appear as gaps.</p></details><details><summary>How do I retry Face ID?</summary><p>Normal unlocking happens automatically. If authentication is cancelled or interrupted, tap Unlock to retry using Face ID or the device passcode fallback. Check that the app is allowed to use Face ID in iOS Settings.</p></details><details><summary>How do I remove saved credentials?</summary><p>Open Tarnax Settings and choose Forget saved credentials. iOS may retain Keychain data after deleting an app, so use this action before uninstalling if you want to remove the saved connection.</p></details><details><summary>Can I edit every server option?</summary><p>Tarnax exposes preferences returned by your server. Available settings and commands depend on qBittorrent’s version and configuration. Network, authentication and storage changes may interrupt access or move data.</p></details><details><summary>Why don’t transfers update in the background?</summary><p>This version refreshes while the app is active and unlocked. iOS background execution is not requested.</p></details><details><summary>Where is the privacy policy?</summary><p>Open Privacy in the navigation above, or Settings → Privacy policy inside Tarnax.</p></details></main><footer>© 2026 Mark Gregory · <a href="mailto:mark.gregory@abbeysoftware.com">mark.gregory@abbeysoftware.com</a><p>Independent software. Not affiliated with or endorsed by the qBittorrent project.</p></footer></body></html> |