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updates

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This commit is contained in:
Mark Gregory
2026-06-15 17:55:36 +01:00
parent 578a977c59
commit 0a9746fa77
25 changed files with 844 additions and 106 deletions
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Modules/Helpdesk/Database/Migrations/2026_06_15_143824_default_flags_to_helpdesk_lookup_tables.php
+3 -3
View File
@@ -12,6 +12,7 @@ return new class extends Migration
public function up(): void
{
foreach ([
'helpdesk_statuses',
'helpdesk_priorities',
'helpdesk_categories',
'helpdesk_projects',
@@ -19,9 +20,7 @@ return new class extends Migration
] as $table) {
if (! Schema::hasColumn($table, 'is_default')) {
Schema::table($table, function (Blueprint $table): void {
$table->boolean('is_default')
->default(false)
->after('is_active');
$table->boolean('is_default')->default(false);
});
}
}
@@ -33,6 +32,7 @@ return new class extends Migration
public function down(): void
{
foreach ([
'helpdesk_statuses',
'helpdesk_priorities',
'helpdesk_categories',
'helpdesk_projects',
Modules/Helpdesk/Database/Migrations/2026_06_15_151500_add_helpdesk_status_default_and_harden_defaults.php
+50
View File
@@ -0,0 +1,50 @@
<?php
declare(strict_types=1);
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
/**
* Run the migrations.
*/
public function up(): void
{
foreach ([
'helpdesk_statuses',
'helpdesk_priorities',
'helpdesk_categories',
'helpdesk_projects',
'helpdesk_teams',
] as $tableName) {
if (Schema::hasTable($tableName) && ! Schema::hasColumn($tableName, 'is_default')) {
Schema::table($tableName, static function (Blueprint $table): void {
$table->boolean('is_default')->default(false);
});
}
}
}
/**
* Reverse the migrations.
*/
public function down(): void
{
foreach ([
'helpdesk_statuses',
'helpdesk_priorities',
'helpdesk_categories',
'helpdesk_projects',
'helpdesk_teams',
] as $tableName) {
if (Schema::hasTable($tableName) && Schema::hasColumn($tableName, 'is_default')) {
Schema::table($tableName, static function (Blueprint $table): void {
$table->dropColumn('is_default');
});
}
}
}
};
Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php
+47 -31
View File
@@ -5,7 +5,7 @@ declare(strict_types=1);
namespace Modules\Helpdesk\Database\Seeders;
use Illuminate\Database\Seeder;
use Illuminate\Support\Facades\DB;
use Illuminate\Support\Facades\Schema;
use Illuminate\Support\Str;
use Modules\Helpdesk\Models\CannedResponse;
use Modules\Helpdesk\Models\Category;
@@ -24,8 +24,6 @@ final class HelpdeskDatabaseSeeder extends Seeder
{
/**
* Seed the Helpdesk module lookup data and default workflow templates.
*
* @return void
*/
public function run(): void
{
@@ -40,18 +38,19 @@ final class HelpdeskDatabaseSeeder extends Seeder
/**
* Seed ticket workflow statuses.
*
* @return void
*/
private function seedStatuses(): void
{
Status::query()->where('is_default', true)->update(['is_default' => false]);
foreach ([
['name' => 'New', 'slug' => 'new', 'color' => 'sky', 'sort_order' => 5, 'is_closed' => false],
['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
['name' => 'Stalled', 'slug' => 'stalled', 'color' => 'rose', 'sort_order' => 30, 'is_closed' => false],
['name' => 'On-Hold', 'slug' => 'on-hold', 'color' => 'violet', 'sort_order' => 40, 'is_closed' => false],
['name' => 'Closed', 'slug' => 'closed', 'color' => 'emerald', 'sort_order' => 90, 'is_closed' => true],
['name' => 'New', 'slug' => 'new', 'color' => 'sky', 'sort_order' => 5, 'is_closed' => false, 'is_default' => true],
['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false, 'is_default' => false],
['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false, 'is_default' => false],
['name' => 'Stalled', 'slug' => 'stalled', 'color' => 'rose', 'sort_order' => 30, 'is_closed' => false, 'is_default' => false],
['name' => 'On-Hold', 'slug' => 'on-hold', 'color' => 'violet', 'sort_order' => 40, 'is_closed' => false, 'is_default' => false],
['name' => 'Closed', 'slug' => 'closed', 'color' => 'emerald', 'sort_order' => 90, 'is_closed' => true, 'is_default' => false],
] as $row) {
Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
}
@@ -59,15 +58,15 @@ final class HelpdeskDatabaseSeeder extends Seeder
/**
* Seed ticket priorities.
*
* @return void
*/
private function seedPriorities(): void
{
Priority::query()->where('is_default', true)->update(['is_default' => false]);
foreach ([
['name' => 'High', 'slug' => 'high', 'color' => 'red', 'sort_order' => 10],
['name' => 'Medium', 'slug' => 'medium', 'color' => 'amber', 'sort_order' => 20],
['name' => 'Low', 'slug' => 'low', 'color' => 'emerald', 'sort_order' => 30],
['name' => 'High', 'slug' => 'high', 'color' => 'red', 'sort_order' => 10, 'is_default' => false],
['name' => 'Medium', 'slug' => 'medium', 'color' => 'amber', 'sort_order' => 20, 'is_default' => true],
['name' => 'Low', 'slug' => 'low', 'color' => 'emerald', 'sort_order' => 30, 'is_default' => false],
] as $row) {
Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
}
@@ -75,16 +74,18 @@ final class HelpdeskDatabaseSeeder extends Seeder
/**
* Seed ticket categories.
*
* @return void
*/
private function seedCategories(): void
{
Category::query()
->whereNull('company_id')
->where('is_default', true)
->update(['is_default' => false]);
foreach ([
['name' => 'Development', 'color' => 'indigo', 'description' => 'Software changes, enhancements and development work.'],
['name' => 'Systems Deployment', 'color' => 'cyan', 'description' => 'Deployment, release, infrastructure and environment requests.'],
['name' => 'Concepts', 'color' => 'purple', 'description' => 'Ideas, concepts, design discussion and future improvements.'],
['name' => 'Bug', 'color' => 'rose', 'description' => 'Defects, regressions and incorrect behaviour.'],
['name' => 'Development', 'color' => 'indigo', 'description' => 'Software changes, enhancements and development work.', 'is_default' => true],
['name' => 'Systems Deployment', 'color' => 'cyan', 'description' => 'Deployment, release, infrastructure and environment requests.', 'is_default' => false],
['name' => 'Concepts', 'color' => 'purple', 'description' => 'Ideas, concepts, design discussion and future improvements.', 'is_default' => false],
['name' => 'Bug', 'color' => 'rose', 'description' => 'Defects, regressions and incorrect behaviour.', 'is_default' => false],
] as $row) {
Category::query()->updateOrCreate(
['company_id' => null, 'slug' => Str::slug($row['name'])],
@@ -95,11 +96,20 @@ final class HelpdeskDatabaseSeeder extends Seeder
/**
* Seed the default support team and a default project.
*
* @return void
*/
private function seedTeamsAndProjects(): void
{
Team::query()
->whereNull('company_id')
->where('is_default', true)
->update(['is_default' => false]);
Project::query()
->whereNull('company_id')
->where('is_default', true)
->update(['is_default' => false]);
$team = Team::query()->updateOrCreate(
['company_id' => null, 'slug' => 'support'],
[
@@ -108,6 +118,7 @@ final class HelpdeskDatabaseSeeder extends Seeder
'slug' => 'support',
'color' => 'blue',
'description' => 'Default support team for triage, ownership and ticket routing.',
'is_default' => true,
]
);
@@ -120,14 +131,13 @@ final class HelpdeskDatabaseSeeder extends Seeder
'slug' => 'support-desk',
'color' => 'indigo',
'description' => 'Default project for operational helpdesk tickets.',
'is_default' => true,
]
);
}
/**
* Seed the default configurable Kanban board.
*
* @return void
*/
private function seedKanbanBoards(): void
{
@@ -160,8 +170,6 @@ final class HelpdeskDatabaseSeeder extends Seeder
/**
* Seed default professional workflow email templates.
*
* @return void
*/
private function seedWorkflowTemplates(): void
{
@@ -235,7 +243,17 @@ final class HelpdeskDatabaseSeeder extends Seeder
['name' => 'Escalated', 'slug' => 'escalated', 'color' => 'red'],
['name' => 'Waiting on customer', 'slug' => 'waiting-on-customer', 'color' => 'amber'],
] as $tag) {
Tag::query()->updateOrCreate(['company_id' => null, 'slug' => $tag['slug']], $tag + ['company_id' => null]);
Tag::query()->updateOrCreate(
['company_id' => null, 'slug' => $tag['slug']],
$tag + ['company_id' => null]
);
}
if (Schema::hasColumn('helpdesk_tags', 'is_default')) {
Tag::query()
->whereNull('company_id')
->where('is_default', true)
->update(['is_default' => false]);
}
Product::query()->updateOrCreate(
@@ -252,6 +270,4 @@ final class HelpdeskDatabaseSeeder extends Seeder
]
);
}
}