diff --git a/Helpdesk/Concerns/HasHelpdeskTickets.php b/Helpdesk/Concerns/HasHelpdeskTickets.php
new file mode 100644
index 00000000..31c9ecc8
--- /dev/null
+++ b/Helpdesk/Concerns/HasHelpdeskTickets.php
@@ -0,0 +1,36 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Concerns;
+
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Modules\Helpdesk\Models\Ticket;
+
+/**
+ * @method hasMany(string $class, string $string)
+ */
+trait HasHelpdeskTickets
+{
+    /** @return HasMany<Ticket> */
+    public function helpdeskTickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'user_id');
+    }
+
+    /** @return HasMany<Ticket> */
+    public function helpdeskAssignedTickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'agent_id');
+    }
+
+    public function isHelpdeskAgent(): bool
+    {
+        return (bool) (($this->helpdesk_agent ?? false) || ($this->helpdesk_admin ?? false));
+    }
+
+    public function isHelpdeskAdmin(): bool
+    {
+        return (bool) ($this->helpdesk_admin ?? false);
+    }
+}
diff --git a/Helpdesk/Config/.gitkeep b/Helpdesk/Config/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Config/config.php b/Helpdesk/Config/config.php
new file mode 100644
index 00000000..1b947558
--- /dev/null
+++ b/Helpdesk/Config/config.php
@@ -0,0 +1,13 @@
+<?php
+
+declare(strict_types=1);
+
+return [
+    'route_prefix' => env('HELPDESK_ROUTE_PREFIX', 'helpdesk'),
+    'middleware' => ['web', 'auth'],
+    'disk' => env('HELPDESK_ATTACHMENTS_DISK', 'local'),
+    'max_upload_kb' => (int) env('HELPDESK_MAX_UPLOAD_KB', 10240),
+    'allowed_mimes' => ['md','pdf', 'png', 'jpg', 'jpeg', 'webp', 'doc', 'docx', 'xls', 'xlsx', 'txt', 'csv', 'zip'],
+    'default_status_slug' => 'new',
+    'closed_status_slug' => 'closed',
+];
diff --git a/Helpdesk/Console/.gitkeep b/Helpdesk/Console/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Database/Migrations/.gitkeep b/Helpdesk/Database/Migrations/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Database/Migrations/2026_04_24_000001_add_helpdesk_flags_to_users_table.php b/Helpdesk/Database/Migrations/2026_04_24_000001_add_helpdesk_flags_to_users_table.php
new file mode 100644
index 00000000..c8969030
--- /dev/null
+++ b/Helpdesk/Database/Migrations/2026_04_24_000001_add_helpdesk_flags_to_users_table.php
@@ -0,0 +1,26 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::table('users', static function (Blueprint $table): void {
+            if (! Schema::hasColumn('users', 'helpdesk_agent')) {
+                $table->boolean('helpdesk_agent')->default(false)->after('password');
+            }
+
+            if (! Schema::hasColumn('users', 'helpdesk_admin')) {
+                $table->boolean('helpdesk_admin')->default(false)->after('helpdesk_agent');
+            }
+        });
+    }
+};
diff --git a/Helpdesk/Database/Migrations/2026_06_12_000010_create_helpdesk_lookup_tables.php b/Helpdesk/Database/Migrations/2026_06_12_000010_create_helpdesk_lookup_tables.php
new file mode 100644
index 00000000..bf8b9a64
--- /dev/null
+++ b/Helpdesk/Database/Migrations/2026_06_12_000010_create_helpdesk_lookup_tables.php
@@ -0,0 +1,73 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('helpdesk_statuses', static function (Blueprint $table): void {
+            $table->id();
+            $table->string('name', 80);
+            $table->string('slug', 100)->unique();
+            $table->string('color', 30)->default('zinc');
+            $table->unsignedSmallInteger('sort_order')->default(0);
+            $table->boolean('is_closed')->default(false);
+            $table->timestamps();
+        });
+
+        Schema::create('helpdesk_priorities', static function (Blueprint $table): void {
+            $table->id();
+            $table->string('name', 80);
+            $table->string('slug', 100)->unique();
+            $table->string('color', 30)->default('zinc');
+            $table->unsignedSmallInteger('sort_order')->default(0);
+            $table->timestamps();
+        });
+
+        Schema::create('helpdesk_categories', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->string('name', 120);
+            $table->string('slug', 140);
+            $table->string('color', 30)->default('blue');
+            $table->text('description')->nullable();
+            $table->timestamps();
+
+            $table->unique(['company_id', 'slug']);
+        });
+
+        Schema::create('helpdesk_teams', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->string('name', 120);
+            $table->string('slug', 140);
+            $table->string('color', 30)->default('indigo');
+            $table->text('description')->nullable();
+            $table->timestamp('archived_at')->nullable();
+            $table->softDeletes();
+            $table->timestamps();
+
+            $table->unique(['company_id', 'slug']);
+        });
+
+        Schema::create('helpdesk_projects', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
+            $table->string('title', 160);
+            $table->string('slug', 180);
+            $table->string('color', 30)->default('blue');
+            $table->text('description')->nullable();
+            $table->timestamp('archived_at')->nullable();
+            $table->softDeletes();
+            $table->timestamps();
+
+            $table->unique(['company_id', 'slug']);
+        });
+    }
+};
diff --git a/Helpdesk/Database/Migrations/2026_06_12_000020_create_helpdesk_tickets_table.php b/Helpdesk/Database/Migrations/2026_06_12_000020_create_helpdesk_tickets_table.php
new file mode 100644
index 00000000..f139a3be
--- /dev/null
+++ b/Helpdesk/Database/Migrations/2026_06_12_000020_create_helpdesk_tickets_table.php
@@ -0,0 +1,41 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('helpdesk_tickets', static function (Blueprint $table): void {
+            $table->id();
+            $table->string('reference', 32)->unique();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
+            $table->foreignId('agent_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->foreignId('status_id')->constrained('helpdesk_statuses')->restrictOnDelete();
+            $table->foreignId('priority_id')->constrained('helpdesk_priorities')->restrictOnDelete();
+            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
+            $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
+            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
+            $table->string('subject', 200);
+            $table->longText('body');
+            $table->timestamp('due_at')->nullable();
+            $table->timestamp('completed_at')->nullable();
+            $table->timestamp('last_activity_at')->nullable();
+            $table->timestamp('archived_at')->nullable();
+            $table->softDeletes();
+            $table->timestamps();
+
+            $table->index(['company_id', 'project_id']);
+            $table->index(['team_id', 'status_id']);
+            $table->index(['status_id', 'priority_id']);
+            $table->index(['agent_id', 'completed_at']);
+            $table->index(['user_id', 'created_at']);
+            $table->index('last_activity_at');
+        });
+    }
+};
diff --git a/Helpdesk/Database/Migrations/2026_06_12_000030_create_helpdesk_git_and_workflow_tables.php b/Helpdesk/Database/Migrations/2026_06_12_000030_create_helpdesk_git_and_workflow_tables.php
new file mode 100644
index 00000000..25446f2d
--- /dev/null
+++ b/Helpdesk/Database/Migrations/2026_06_12_000030_create_helpdesk_git_and_workflow_tables.php
@@ -0,0 +1,78 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('helpdesk_git_repositories', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
+            $table->string('name', 160);
+            $table->string('provider', 40)->default('git');
+            $table->string('remote_url', 500);
+            $table->string('default_branch', 120)->default('main');
+            $table->string('webhook_secret', 120)->nullable();
+            $table->boolean('is_active')->default(true);
+            $table->timestamps();
+
+            $table->index(['company_id', 'project_id']);
+            $table->index(['provider', 'is_active']);
+        });
+
+        Schema::create('helpdesk_git_commits', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('repository_id')->constrained('helpdesk_git_repositories')->cascadeOnDelete();
+            $table->foreignId('ticket_id')->nullable()->constrained('helpdesk_tickets')->nullOnDelete();
+            $table->string('hash', 80);
+            $table->string('short_hash', 16);
+            $table->string('branch', 120)->nullable();
+            $table->string('author_name', 160)->nullable();
+            $table->string('author_email', 190)->nullable();
+            $table->text('message');
+            $table->string('url', 500)->nullable();
+            $table->timestamp('committed_at')->nullable();
+            $table->timestamps();
+
+            $table->unique(['repository_id', 'hash']);
+            $table->index(['ticket_id', 'committed_at']);
+        });
+
+        Schema::create('helpdesk_workflow_templates', static function (Blueprint $table): void {
+            $table->id();
+            $table->string('name', 160);
+            $table->string('event', 80);
+            $table->string('subject', 220);
+            $table->longText('html_body');
+            $table->longText('text_body')->nullable();
+            $table->string('to_role', 40)->default('requester');
+            $table->string('cc', 500)->nullable();
+            $table->string('bcc', 500)->nullable();
+            $table->boolean('is_active')->default(true);
+            $table->timestamps();
+
+            $table->index(['event', 'is_active']);
+        });
+
+        Schema::create('helpdesk_workflow_logs', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('template_id')->nullable()->constrained('helpdesk_workflow_templates')->nullOnDelete();
+            $table->foreignId('ticket_id')->nullable()->constrained('helpdesk_tickets')->nullOnDelete();
+            $table->string('event', 80);
+            $table->string('recipient', 190)->nullable();
+            $table->string('subject', 220)->nullable();
+            $table->string('status', 40)->default('pending');
+            $table->text('error')->nullable();
+            $table->timestamps();
+
+            $table->index(['ticket_id', 'event']);
+            $table->index(['status', 'created_at']);
+        });
+    }
+};
diff --git a/Helpdesk/Database/Migrations/2026_06_12_000040_create_helpdesk_comments_and_attachments_tables.php b/Helpdesk/Database/Migrations/2026_06_12_000040_create_helpdesk_comments_and_attachments_tables.php
new file mode 100644
index 00000000..14ef7892
--- /dev/null
+++ b/Helpdesk/Database/Migrations/2026_06_12_000040_create_helpdesk_comments_and_attachments_tables.php
@@ -0,0 +1,40 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('helpdesk_comments', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
+            $table->foreignId('parent_id')->nullable()->constrained('helpdesk_comments')->cascadeOnDelete();
+            $table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->longText('body');
+            $table->boolean('is_internal')->default(false);
+            $table->timestamps();
+
+            $table->index(['ticket_id', 'parent_id', 'created_at']);
+        });
+
+        Schema::create('helpdesk_attachments', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
+            $table->foreignId('comment_id')->nullable()->constrained('helpdesk_comments')->cascadeOnDelete();
+            $table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->string('disk', 80);
+            $table->string('path', 500);
+            $table->string('original_name', 255);
+            $table->string('mime_type', 160)->nullable();
+            $table->unsignedBigInteger('size')->default(0);
+            $table->timestamps();
+
+            $table->index(['ticket_id', 'comment_id', 'created_at']);
+        });
+    }
+};
diff --git a/Helpdesk/Database/Migrations/2026_06_12_000050_create_helpdesk_category_user_table.php b/Helpdesk/Database/Migrations/2026_06_12_000050_create_helpdesk_category_user_table.php
new file mode 100644
index 00000000..e95e1def
--- /dev/null
+++ b/Helpdesk/Database/Migrations/2026_06_12_000050_create_helpdesk_category_user_table.php
@@ -0,0 +1,21 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('helpdesk_category_user', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('category_id')->constrained('helpdesk_categories')->cascadeOnDelete();
+            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
+            $table->timestamps();
+            $table->unique(['category_id', 'user_id']);
+        });
+    }
+};
diff --git a/Helpdesk/Database/Migrations/2026_06_12_130000_create_helpdesk_kanban_boards_table.php b/Helpdesk/Database/Migrations/2026_06_12_130000_create_helpdesk_kanban_boards_table.php
new file mode 100644
index 00000000..974dd989
--- /dev/null
+++ b/Helpdesk/Database/Migrations/2026_06_12_130000_create_helpdesk_kanban_boards_table.php
@@ -0,0 +1,39 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        if (! Schema::hasTable('helpdesk_kanban_boards')) {
+            Schema::create('helpdesk_kanban_boards', function (Blueprint $table): void {
+                $table->id();
+                $table->string('name');
+                $table->string('slug')->unique();
+                $table->text('description')->nullable();
+                $table->boolean('is_default')->default(false);
+                $table->unsignedInteger('sort_order')->default(0);
+                $table->timestamps();
+                $table->softDeletes();
+
+                $table->index(['is_default', 'sort_order']);
+            });
+        }
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('helpdesk_kanban_boards');
+    }
+};
diff --git a/Helpdesk/Database/Migrations/2026_06_12_130010_create_helpdesk_kanban_board_statuses_table.php b/Helpdesk/Database/Migrations/2026_06_12_130010_create_helpdesk_kanban_board_statuses_table.php
new file mode 100644
index 00000000..4146c1c6
--- /dev/null
+++ b/Helpdesk/Database/Migrations/2026_06_12_130010_create_helpdesk_kanban_board_statuses_table.php
@@ -0,0 +1,31 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        if (! Schema::hasTable('helpdesk_kanban_board_statuses')) {
+            Schema::create('helpdesk_kanban_board_statuses', function (Blueprint $table): void {
+                $table->id();
+                $table->foreignId('board_id')->constrained('helpdesk_kanban_boards')->cascadeOnDelete();
+                $table->foreignId('status_id')->constrained('helpdesk_statuses')->cascadeOnDelete();
+                $table->unsignedInteger('sort_order')->default(0);
+                $table->timestamps();
+
+                $table->unique(['board_id', 'status_id']);
+                $table->index(['board_id', 'sort_order']);
+            });
+        }
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('helpdesk_kanban_board_statuses');
+    }
+};
diff --git a/Helpdesk/Database/Migrations/2026_06_15_000100_add_redmineup_inspired_helpdesk_features.php b/Helpdesk/Database/Migrations/2026_06_15_000100_add_redmineup_inspired_helpdesk_features.php
new file mode 100644
index 00000000..c563f29a
--- /dev/null
+++ b/Helpdesk/Database/Migrations/2026_06_15_000100_add_redmineup_inspired_helpdesk_features.php
@@ -0,0 +1,208 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('helpdesk_products', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->string('name', 160);
+            $table->string('slug', 180);
+            $table->string('type', 60)->default('service');
+            $table->string('version', 80)->nullable();
+            $table->string('release_channel', 80)->nullable();
+            $table->text('description')->nullable();
+            $table->boolean('is_active')->default(true);
+            $table->timestamps();
+            $table->unique(['company_id', 'slug']);
+        });
+
+
+        Schema::create('helpdesk_sla_policies', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->foreignId('priority_id')->nullable()->constrained('helpdesk_priorities')->nullOnDelete();
+            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
+            $table->string('name', 160);
+            $table->string('slug', 180);
+            $table->unsignedInteger('first_response_minutes')->default(240);
+            $table->unsignedInteger('resolution_minutes')->default(2880);
+            $table->boolean('business_hours_only')->default(false);
+            $table->boolean('is_default')->default(false);
+            $table->boolean('is_active')->default(true);
+            $table->timestamps();
+            $table->unique(['company_id', 'slug']);
+            $table->index(['priority_id', 'category_id', 'is_active']);
+        });
+
+        Schema::table('helpdesk_tickets', static function (Blueprint $table): void {
+            if (! Schema::hasColumn('helpdesk_tickets', 'sla_policy_id')) {
+                $table->foreignId('sla_policy_id')->nullable()->after('team_id')->constrained('helpdesk_sla_policies')->nullOnDelete();
+            }
+            if (! Schema::hasColumn('helpdesk_tickets', 'product_id')) {
+                $table->foreignId('product_id')->nullable()->after('project_id')->constrained('helpdesk_products')->nullOnDelete();
+            }
+            if (! Schema::hasColumn('helpdesk_tickets', 'first_response_at')) {
+                $table->timestamp('first_response_at')->nullable()->after('due_at');
+            }
+            if (! Schema::hasColumn('helpdesk_tickets', 'sla_first_response_due_at')) {
+                $table->timestamp('sla_first_response_due_at')->nullable()->after('first_response_at');
+            }
+            if (! Schema::hasColumn('helpdesk_tickets', 'sla_resolution_due_at')) {
+                $table->timestamp('sla_resolution_due_at')->nullable()->after('sla_first_response_due_at');
+            }
+            if (! Schema::hasColumn('helpdesk_tickets', 'sla_first_response_breached_at')) {
+                $table->timestamp('sla_first_response_breached_at')->nullable()->after('sla_resolution_due_at');
+            }
+            if (! Schema::hasColumn('helpdesk_tickets', 'sla_resolution_breached_at')) {
+                $table->timestamp('sla_resolution_breached_at')->nullable()->after('sla_first_response_breached_at');
+            }
+            if (! Schema::hasColumn('helpdesk_tickets', 'public_replies_count')) {
+                $table->unsignedInteger('public_replies_count')->default(0)->after('sla_resolution_breached_at');
+            }
+            if (! Schema::hasColumn('helpdesk_tickets', 'time_spent_minutes')) {
+                $table->unsignedInteger('time_spent_minutes')->default(0)->after('public_replies_count');
+            }
+
+            $table->index(['sla_policy_id', 'sla_resolution_due_at'], 'helpdesk_tickets_sla_policy_due_idx');
+            $table->index(['product_id', 'completed_at'], 'helpdesk_tickets_product_closed_idx');
+        });
+
+        Schema::table('helpdesk_workflow_logs', static function (Blueprint $table): void {
+            if (! Schema::hasColumn('helpdesk_workflow_logs', 'tracking_token')) {
+                $table->string('tracking_token', 64)->nullable()->unique()->after('status');
+            }
+            if (! Schema::hasColumn('helpdesk_workflow_logs', 'first_opened_at')) {
+                $table->timestamp('first_opened_at')->nullable()->after('tracking_token');
+            }
+            if (! Schema::hasColumn('helpdesk_workflow_logs', 'last_opened_at')) {
+                $table->timestamp('last_opened_at')->nullable()->after('first_opened_at');
+            }
+            if (! Schema::hasColumn('helpdesk_workflow_logs', 'opened_count')) {
+                $table->unsignedInteger('opened_count')->default(0)->after('last_opened_at');
+            }
+        });
+
+        Schema::create('helpdesk_canned_responses', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
+            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
+            $table->string('name', 160);
+            $table->string('slug', 180);
+            $table->string('visibility', 40)->default('agents');
+            $table->string('subject', 220)->nullable();
+            $table->longText('body');
+            $table->boolean('is_active')->default(true);
+            $table->unsignedInteger('sort_order')->default(0);
+            $table->timestamps();
+            $table->unique(['company_id', 'slug']);
+            $table->index(['category_id', 'team_id', 'is_active']);
+        });
+
+
+
+        Schema::create('helpdesk_automation_rules', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->string('name', 160);
+            $table->string('slug', 180);
+            $table->string('match_sender', 190)->nullable();
+            $table->string('match_subject', 220)->nullable();
+            $table->string('match_mailbox', 190)->nullable();
+            $table->foreignId('match_category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
+            $table->foreignId('set_priority_id')->nullable()->constrained('helpdesk_priorities')->nullOnDelete();
+            $table->foreignId('set_category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
+            $table->foreignId('set_team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
+            $table->foreignId('set_project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
+            $table->foreignId('set_status_id')->nullable()->constrained('helpdesk_statuses')->nullOnDelete();
+            $table->foreignId('set_agent_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->boolean('is_active')->default(true);
+            $table->unsignedInteger('sort_order')->default(0);
+            $table->timestamps();
+            $table->unique(['company_id', 'slug']);
+            $table->index(['is_active', 'sort_order']);
+        });
+
+        Schema::create('helpdesk_ticket_sla_events', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
+            $table->foreignId('sla_policy_id')->nullable()->constrained('helpdesk_sla_policies')->nullOnDelete();
+            $table->string('event', 80);
+            $table->timestamp('due_at')->nullable();
+            $table->timestamp('occurred_at')->nullable();
+            $table->boolean('breached')->default(false);
+            $table->json('meta')->nullable();
+            $table->timestamps();
+            $table->index(['ticket_id', 'event']);
+            $table->index(['breached', 'due_at']);
+        });
+
+        Schema::create('helpdesk_ticket_ratings', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
+            $table->foreignId('agent_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
+            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
+            $table->unsignedTinyInteger('rating');
+            $table->string('token', 80)->unique();
+            $table->text('comment')->nullable();
+            $table->timestamp('rated_at')->nullable();
+            $table->timestamps();
+            $table->index(['agent_id', 'rating']);
+            $table->index(['team_id', 'category_id']);
+        });
+
+        Schema::create('helpdesk_tags', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->string('name', 80);
+            $table->string('slug', 100);
+            $table->string('color', 30)->default('zinc');
+            $table->timestamps();
+            $table->unique(['company_id', 'slug']);
+        });
+
+        Schema::create('helpdesk_ticket_tag', static function (Blueprint $table): void {
+            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
+            $table->foreignId('tag_id')->constrained('helpdesk_tags')->cascadeOnDelete();
+            $table->primary(['ticket_id', 'tag_id']);
+        });
+
+        Schema::create('helpdesk_checklist_templates', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
+            $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
+            $table->string('name', 160);
+            $table->string('slug', 180);
+            $table->json('items');
+            $table->boolean('is_active')->default(true);
+            $table->timestamps();
+            $table->unique(['company_id', 'slug']);
+            $table->index(['category_id', 'project_id', 'is_active']);
+        });
+
+        Schema::create('helpdesk_checklist_items', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
+            $table->foreignId('template_id')->nullable()->constrained('helpdesk_checklist_templates')->nullOnDelete();
+            $table->string('title', 220);
+            $table->text('description')->nullable();
+            $table->boolean('is_completed')->default(false);
+            $table->foreignId('completed_by')->nullable()->constrained('users')->nullOnDelete();
+            $table->timestamp('completed_at')->nullable();
+            $table->unsignedInteger('sort_order')->default(0);
+            $table->timestamps();
+            $table->index(['ticket_id', 'is_completed']);
+        });
+
+    }
+};
diff --git a/Helpdesk/Database/Migrations/2026_06_15_000200_add_helpdesk_git_webhook_ingestion.php b/Helpdesk/Database/Migrations/2026_06_15_000200_add_helpdesk_git_webhook_ingestion.php
new file mode 100644
index 00000000..49c06d9b
--- /dev/null
+++ b/Helpdesk/Database/Migrations/2026_06_15_000200_add_helpdesk_git_webhook_ingestion.php
@@ -0,0 +1,39 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Add auditable Git webhook ingestion support.
+     */
+    public function up(): void
+    {
+        if (Schema::hasTable('helpdesk_git_webhook_logs')) {
+            return;
+        }
+
+        Schema::create('helpdesk_git_webhook_logs', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('repository_id')->constrained('helpdesk_git_repositories')->cascadeOnDelete();
+            $table->string('provider', 40);
+            $table->string('delivery_id', 190)->nullable();
+            $table->string('event', 120)->nullable();
+            $table->string('status', 40)->default('accepted');
+            $table->string('message', 500)->nullable();
+            $table->unsignedInteger('commit_count')->default(0);
+            $table->unsignedInteger('linked_count')->default(0);
+            $table->unsignedInteger('ignored_count')->default(0);
+            $table->json('payload')->nullable();
+            $table->timestamp('received_at')->nullable();
+            $table->timestamps();
+
+            $table->index(['repository_id', 'status', 'received_at']);
+            $table->index(['provider', 'event']);
+        });
+    }
+};
diff --git a/Helpdesk/Database/Seeders/.gitkeep b/Helpdesk/Database/Seeders/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php b/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php
new file mode 100644
index 00000000..3c880c53
--- /dev/null
+++ b/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php
@@ -0,0 +1,257 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Database\Seeders;
+
+use Illuminate\Database\Seeder;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Str;
+use Modules\Helpdesk\Models\CannedResponse;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\ChecklistTemplate;
+use Modules\Helpdesk\Models\KanbanBoard;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Product;
+use Modules\Helpdesk\Models\Project;
+use Modules\Helpdesk\Models\SlaPolicy;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Tag;
+use Modules\Helpdesk\Models\Team;
+use Modules\Helpdesk\Models\WorkflowTemplate;
+
+final class HelpdeskDatabaseSeeder extends Seeder
+{
+    /**
+     * Seed the Helpdesk module lookup data and default workflow templates.
+     *
+     * @return void
+     */
+    public function run(): void
+    {
+        $this->seedStatuses();
+        $this->seedPriorities();
+        $this->seedCategories();
+        $this->seedTeamsAndProjects();
+        $this->seedKanbanBoards();
+        $this->seedWorkflowTemplates();
+        $this->seedRedmineInspiredDefaults();
+    }
+
+    /**
+     * Seed ticket workflow statuses.
+     *
+     * @return void
+     */
+    private function seedStatuses(): void
+    {
+        foreach ([
+            ['name' => 'New', 'slug' => 'new', 'color' => 'sky', 'sort_order' => 5, 'is_closed' => false],
+            ['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
+            ['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
+            ['name' => 'Stalled', 'slug' => 'stalled', 'color' => 'rose', 'sort_order' => 30, 'is_closed' => false],
+            ['name' => 'On-Hold', 'slug' => 'on-hold', 'color' => 'violet', 'sort_order' => 40, 'is_closed' => false],
+            ['name' => 'Closed', 'slug' => 'closed', 'color' => 'emerald', 'sort_order' => 90, 'is_closed' => true],
+        ] as $row) {
+            Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
+        }
+    }
+
+    /**
+     * Seed ticket priorities.
+     *
+     * @return void
+     */
+    private function seedPriorities(): void
+    {
+        foreach ([
+            ['name' => 'High', 'slug' => 'high', 'color' => 'red', 'sort_order' => 10],
+            ['name' => 'Medium', 'slug' => 'medium', 'color' => 'amber', 'sort_order' => 20],
+            ['name' => 'Low', 'slug' => 'low', 'color' => 'emerald', 'sort_order' => 30],
+        ] as $row) {
+            Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
+        }
+    }
+
+    /**
+     * Seed ticket categories.
+     *
+     * @return void
+     */
+    private function seedCategories(): void
+    {
+        foreach ([
+            ['name' => 'Development', 'color' => 'indigo', 'description' => 'Software changes, enhancements and development work.'],
+            ['name' => 'Systems Deployment', 'color' => 'cyan', 'description' => 'Deployment, release, infrastructure and environment requests.'],
+            ['name' => 'Concepts', 'color' => 'purple', 'description' => 'Ideas, concepts, design discussion and future improvements.'],
+            ['name' => 'Bug', 'color' => 'rose', 'description' => 'Defects, regressions and incorrect behaviour.'],
+        ] as $row) {
+            Category::query()->updateOrCreate(
+                ['company_id' => null, 'slug' => Str::slug($row['name'])],
+                $row + ['company_id' => null, 'slug' => Str::slug($row['name'])]
+            );
+        }
+    }
+
+    /**
+     * Seed the default support team and a default project.
+     *
+     * @return void
+     */
+    private function seedTeamsAndProjects(): void
+    {
+        $team = Team::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'support'],
+            [
+                'company_id' => null,
+                'name' => 'Support',
+                'slug' => 'support',
+                'color' => 'blue',
+                'description' => 'Default support team for triage, ownership and ticket routing.',
+            ]
+        );
+
+        Project::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'support-desk'],
+            [
+                'company_id' => null,
+                'team_id' => $team->id,
+                'title' => 'Support Desk',
+                'slug' => 'support-desk',
+                'color' => 'indigo',
+                'description' => 'Default project for operational helpdesk tickets.',
+            ]
+        );
+    }
+
+    /**
+     * Seed the default configurable Kanban board.
+     *
+     * @return void
+     */
+    private function seedKanbanBoards(): void
+    {
+        KanbanBoard::query()->where('is_default', true)->update(['is_default' => false]);
+
+        $board = KanbanBoard::query()->updateOrCreate(
+            ['slug' => 'standard-support'],
+            [
+                'name' => 'Standard Support',
+                'slug' => 'standard-support',
+                'description' => 'Default Helpdesk workflow board covering new work through closure.',
+                'is_default' => true,
+                'sort_order' => 1,
+            ]
+        );
+
+        $statuses = Status::query()
+            ->whereIn('slug', ['new', 'open', 'in-progress', 'stalled', 'on-hold', 'closed'])
+            ->orderBy('sort_order')
+            ->get();
+
+        $sync = [];
+
+        foreach ($statuses as $index => $status) {
+            $sync[$status->id] = ['sort_order' => ($index + 1) * 10];
+        }
+
+        $board->statuses()->syncWithoutDetaching($sync);
+    }
+
+    /**
+     * Seed default professional workflow email templates.
+     *
+     * @return void
+     */
+    private function seedWorkflowTemplates(): void
+    {
+        foreach ([
+            ['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been raised successfully.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
+            ['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been updated.</p><p><strong>Status:</strong> {{ ticket.status }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
+            ['name' => 'Ticket response requester notice', 'event' => 'ticket.commented', 'subject' => 'New response on ticket {{ ticket.reference }}', 'html_body' => '<p>Hello {{ requester.name }},</p><p>A new response has been added to <strong>{{ ticket.reference }}</strong>.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p>', 'to_role' => 'requester'],
+            ['name' => 'Ticket closed requester notice', 'event' => 'ticket.closed', 'subject' => 'Ticket {{ ticket.reference }} has been closed', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been closed.</p><p>Thank you for using the support desk.</p>', 'to_role' => 'requester'],
+        ] as $template) {
+            WorkflowTemplate::query()->updateOrCreate(
+                ['name' => $template['name'], 'event' => $template['event']],
+                $template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true]
+            );
+        }
+    }
+
+    /**
+     * Seed RedmineUP-inspired professional helpdesk defaults.
+     */
+    private function seedRedmineInspiredDefaults(): void
+    {
+        $medium = Priority::query()->where('slug', 'medium')->first();
+        $bug = Category::query()->where('slug', 'bug')->first();
+
+        SlaPolicy::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'standard-support-sla'],
+            [
+                'company_id' => null,
+                'priority_id' => $medium?->id,
+                'category_id' => null,
+                'name' => 'Standard Support SLA',
+                'slug' => 'standard-support-sla',
+                'first_response_minutes' => 240,
+                'resolution_minutes' => 2880,
+                'business_hours_only' => false,
+                'is_default' => true,
+                'is_active' => true,
+            ]
+        );
+
+        CannedResponse::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'professional-acknowledgement'],
+            [
+                'company_id' => null,
+                'category_id' => null,
+                'team_id' => null,
+                'name' => 'Professional acknowledgement',
+                'slug' => 'professional-acknowledgement',
+                'visibility' => 'agents',
+                'subject' => null,
+                'body' => '<p>Hello {{ requester.name }},</p><p>Thank you for the update on {{ ticket.reference }}. I am reviewing this now and will come back with the next action shortly.</p><p>Regards,<br>{{ agent.name }}</p>',
+                'is_active' => true,
+                'sort_order' => 10,
+            ]
+        );
+
+        ChecklistTemplate::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'bug-triage-checklist'],
+            [
+                'company_id' => null,
+                'category_id' => $bug?->id,
+                'project_id' => null,
+                'name' => 'Bug triage checklist',
+                'slug' => 'bug-triage-checklist',
+                'items' => ['Confirm reproduction steps', 'Check recent deployment/build', 'Identify affected tenant/company', 'Record fix or workaround'],
+                'is_active' => true,
+            ]
+        );
+
+        foreach ([
+            ['name' => 'Escalated', 'slug' => 'escalated', 'color' => 'red'],
+            ['name' => 'Waiting on customer', 'slug' => 'waiting-on-customer', 'color' => 'amber'],
+        ] as $tag) {
+            Tag::query()->updateOrCreate(['company_id' => null, 'slug' => $tag['slug']], $tag + ['company_id' => null]);
+        }
+
+        Product::query()->updateOrCreate(
+            ['company_id' => null, 'slug' => 'wms-platform'],
+            [
+                'company_id' => null,
+                'name' => 'WMS Platform',
+                'slug' => 'wms-platform',
+                'type' => 'service',
+                'version' => null,
+                'release_channel' => 'core',
+                'description' => 'Default service record for WMS platform support tickets.',
+                'is_active' => true,
+            ]
+        );
+    }
+
+}
+
diff --git a/Helpdesk/Database/factories/.gitkeep b/Helpdesk/Database/factories/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Docs/GIT_WEBHOOK_TRACKING.md b/Helpdesk/Docs/GIT_WEBHOOK_TRACKING.md
new file mode 100644
index 00000000..7e306245
--- /dev/null
+++ b/Helpdesk/Docs/GIT_WEBHOOK_TRACKING.md
@@ -0,0 +1,122 @@
+# Helpdesk Git Webhook Tracking
+
+The Helpdesk module can ingest signed Git push webhooks and automatically link commits to tickets when commit messages, branch names, or commit URLs contain a ticket reference such as `HD-2026-00012`.
+
+## 1. Register the repository
+
+Open the Helpdesk settings page:
+
+```text
+/helpdesk/settings
+```
+
+In the **Git** section, create a repository with:
+
+| Field | Value |
+| --- | --- |
+| Provider | `github`, `gitlab`, or `git` |
+| Remote URL | Your repository remote URL |
+| Default branch | Usually `develop` or `main` |
+| Webhook secret | A strong random secret, for example `openssl rand -hex 32` |
+
+After saving, the repository table shows the webhook endpoint:
+
+```text
+/api/helpdesk/git/webhook/{repository_id}
+```
+
+## 2. Ticket reference convention
+
+Use the Helpdesk ticket reference in branch names and commit messages:
+
+```bash
+git checkout -b feature/HD-2026-00012-canned-responses
+git commit -m "HD-2026-00012 Add canned response macro rendering"
+```
+
+The parser recognises this format:
+
+```text
+HD-YYYY-00000
+```
+
+The first matching reference is linked to the stored commit when the ticket exists and matches the repository company/project scope.
+
+## 3. GitHub setup
+
+In GitHub, open the repository settings and add a webhook:
+
+| GitHub field | Value |
+| --- | --- |
+| Payload URL | `https://your-app.test/api/helpdesk/git/webhook/{repository_id}` |
+| Content type | `application/json` |
+| Secret | Same value stored in Helpdesk |
+| Events | Push events |
+
+The module validates `X-Hub-Signature-256` using HMAC SHA-256 and rejects unsigned or invalid requests.
+
+## 4. GitLab setup
+
+In GitLab, open **Settings > Webhooks** and add:
+
+| GitLab field | Value |
+| --- | --- |
+| URL | `https://your-app.test/api/helpdesk/git/webhook/{repository_id}` |
+| Secret token | Same value stored in Helpdesk |
+| Trigger | Push events |
+
+The module validates `X-Gitlab-Token` and rejects invalid requests.
+
+## 5. Generic Git provider setup
+
+For a simple internal provider, send a JSON push payload to the same endpoint with:
+
+```http
+X-Helpdesk-Token: your-secret
+X-Helpdesk-Event: push
+```
+
+The payload should include:
+
+```json
+{
+  "ref": "refs/heads/develop",
+  "commits": [
+    {
+      "id": "full-commit-hash",
+      "message": "HD-2026-00012 Fix ticket workflow",
+      "url": "https://example.test/commit/full-commit-hash",
+      "timestamp": "2026-06-15T10:00:00+00:00",
+      "author": {
+        "name": "Support Agent",
+        "email": "agent@example.com"
+      }
+    }
+  ]
+}
+```
+
+## 6. Audit trail
+
+Every accepted, ignored, or rejected webhook delivery is recorded in:
+
+```text
+helpdesk_git_webhook_logs
+```
+
+Stored data includes provider, event, delivery id, status, message, commit count, linked count, ignored count, payload, and received timestamp.
+
+## 7. Verification commands
+
+Run the focused feature test after installing the updated module:
+
+```bash
+php artisan test Modules/Helpdesk/Tests/Feature/GitWebhookIngestionTest.php
+```
+
+Then run the full Helpdesk test set:
+
+```bash
+php artisan test Modules/Helpdesk/Tests/Feature Modules/Helpdesk/Tests/Unit
+php artisan dusk Modules/Helpdesk/Tests/Browser
+```
diff --git a/Helpdesk/Docs/INSTALL.md b/Helpdesk/Docs/INSTALL.md
new file mode 100644
index 00000000..c799944e
--- /dev/null
+++ b/Helpdesk/Docs/INSTALL.md
@@ -0,0 +1,99 @@
+# Helpdesk Module Install
+
+## 1. Copy the module
+
+Copy `Modules/Helpdesk` into your Laravel 13 project.
+
+## 2. Register the provider
+
+If your module loader reads `module.json`, no manual provider entry is needed. Otherwise add this provider to `bootstrap/providers.php`:
+
+```php
+Modules\Helpdesk\Providers\HelpdeskServiceProvider::class,
+```
+
+## 3. Add the helpdesk disk
+
+Add this to `config/filesystems.php` disks:
+
+```php
+'helpdesk' => [
+    'driver' => 'local',
+    'root' => storage_path('app/public/helpdesk'),
+    'url' => env('APP_URL') . '/storage/helpdesk',
+    'visibility' => 'public',
+],
+```
+
+Then run:
+
+```bash
+php artisan storage:link
+```
+
+## 4. Add relations to `App\Models\User`
+
+```php
+use Modules\Helpdesk\Concerns\HasHelpdeskTickets;
+
+class User extends Authenticatable
+{
+    use HasHelpdeskTickets;
+}
+```
+
+Add casts if you want strict booleans:
+
+```php
+protected function casts(): array
+{
+    return [
+        'email_verified_at' => 'datetime',
+        'password' => 'hashed',
+        'helpdesk_agent' => 'boolean',
+        'helpdesk_admin' => 'boolean',
+    ];
+}
+```
+
+## 5. Run migrations and seeders
+
+```bash
+php artisan migrate
+php artisan db:seed --class="Modules\\Helpdesk\\database\\seeders\\HelpdeskDatabaseSeeder"
+```
+
+## 6. Add dashboard widget
+
+Place this where you want it on your dashboard:
+
+```blade
+@include('helpdesk::dashboard.card')
+```
+
+or directly:
+
+```blade
+<livewire:helpdesk.dashboard-widget />
+```
+
+## 7. Navigation link
+
+```blade
+<flux:navlist.item icon="lifebuoy" :href="route('helpdesk.tickets.index')" :current="request()->routeIs('helpdesk.*')" wire:navigate>
+    Helpdesk
+</flux:navlist.item>
+```
+
+## 8. Tests
+
+```bash
+php artisan test Modules/Helpdesk/tests/Feature
+php artisan dusk Modules/Helpdesk/tests/Browser
+```
+## 9. Git webhook tracking
+
+The module supports signed Git push webhooks for repository commit tracking. Register repositories in `/helpdesk/settings`, copy the generated webhook endpoint from the Git table, and configure GitHub/GitLab push webhooks with the same secret stored on the repository.
+
+See `Docs/GIT_WEBHOOK_TRACKING.md` for provider-specific setup, ticket reference conventions, and verification commands.
+
diff --git a/Helpdesk/Docs/WMS_SUPPORT_MENU_PATCH.md b/Helpdesk/Docs/WMS_SUPPORT_MENU_PATCH.md
new file mode 100644
index 00000000..4c26b9c4
--- /dev/null
+++ b/Helpdesk/Docs/WMS_SUPPORT_MENU_PATCH.md
@@ -0,0 +1,16 @@
+# WMS Support Menu Patch
+
+Add this block to the main application sidebar inside `<nav class="wms-sidebar-nav">`, preferably after the Operations group and before Integration & Reporting.
+
+```blade
+@includeIf('helpdesk::partials.sidebar-support-menu')
+```
+
+The partial checks that the Helpdesk module is enabled through `nwidart/laravel-modules` when the Module facade exists, and also checks that the Helpdesk routes are registered before showing links.
+
+After adding the include, run:
+
+```bash
+artisan optimize:clear
+artisan octane:reload
+```
diff --git a/Helpdesk/Helpers/.gitkeep b/Helpdesk/Helpers/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Helpers/Helper.php b/Helpdesk/Helpers/Helper.php
new file mode 100644
index 00000000..d5ac059c
--- /dev/null
+++ b/Helpdesk/Helpers/Helper.php
@@ -0,0 +1,13 @@
+<?php
+
+declare(strict_types=1);
+
+if (! function_exists('helpdesk_module_name')) {
+    /**
+     * Return the Helpdesk module name.
+     */
+    function helpdesk_module_name(): string
+    {
+        return 'Helpdesk';
+    }
+}
diff --git a/Helpdesk/Http/Controllers/.gitkeep b/Helpdesk/Http/Controllers/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Http/Controllers/GitWebhookController.php b/Helpdesk/Http/Controllers/GitWebhookController.php
new file mode 100644
index 00000000..15971665
--- /dev/null
+++ b/Helpdesk/Http/Controllers/GitWebhookController.php
@@ -0,0 +1,106 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Http\Controllers;
+
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+use JsonException;
+use Modules\Helpdesk\Models\GitRepository;
+use Modules\Helpdesk\Services\GitWebhookIngestionService;
+
+final class GitWebhookController
+{
+    /**
+     * Ingest a signed Git provider webhook for a registered Helpdesk repository.
+     */
+    public function __invoke(Request $request, GitRepository $repository, GitWebhookIngestionService $service): JsonResponse
+    {
+        $provider = strtolower((string) ($repository->provider ?: 'git'));
+        $event = $this->eventName($request, $provider);
+        $deliveryId = $this->deliveryId($request, $provider);
+        $rawPayload = $request->getContent();
+
+        if (! $repository->is_active) {
+            $result = ['status' => 'rejected', 'message' => 'Repository is inactive.', 'commit_count' => 0, 'linked_count' => 0, 'ignored_count' => 1];
+            $service->logWebhook($repository, $provider, $deliveryId, $event, $result);
+
+            return response()->json($result, 403);
+        }
+
+        if (! $this->hasValidSignature($request, $repository, $provider, $rawPayload)) {
+            $result = ['status' => 'rejected', 'message' => 'Git webhook signature or token validation failed.', 'commit_count' => 0, 'linked_count' => 0, 'ignored_count' => 1];
+            $service->logWebhook($repository, $provider, $deliveryId, $event, $result);
+
+            return response()->json($result, 403);
+        }
+
+        try {
+            /** @var array<string, mixed> $payload */
+            $payload = json_decode($rawPayload, true, 512, JSON_THROW_ON_ERROR);
+        } catch (JsonException) {
+            $result = ['status' => 'rejected', 'message' => 'Invalid JSON webhook payload.', 'commit_count' => 0, 'linked_count' => 0, 'ignored_count' => 1];
+            $service->logWebhook($repository, $provider, $deliveryId, $event, $result);
+
+            return response()->json($result, 400);
+        }
+
+        $result = $service->ingest($repository, $payload, $provider, $deliveryId, $event);
+
+        return response()->json($result, 202);
+    }
+
+    /**
+     * Validate provider-specific webhook signatures or tokens.
+     */
+    private function hasValidSignature(Request $request, GitRepository $repository, string $provider, string $rawPayload): bool
+    {
+        $secret = trim((string) $repository->webhook_secret);
+
+        if ($secret === '') {
+            return false;
+        }
+
+        return match ($provider) {
+            'github' => $this->hasValidGitHubSignature($request, $secret, $rawPayload),
+            'gitlab' => hash_equals($secret, (string) $request->header('X-Gitlab-Token', '')),
+            default => hash_equals($secret, (string) $request->header('X-Helpdesk-Token', '')),
+        };
+    }
+
+    /**
+     * Validate GitHub's X-Hub-Signature-256 HMAC header.
+     */
+    private function hasValidGitHubSignature(Request $request, string $secret, string $rawPayload): bool
+    {
+        $signature = (string) $request->header('X-Hub-Signature-256', '');
+        $expected = 'sha256='.hash_hmac('sha256', $rawPayload, $secret);
+
+        return hash_equals($expected, $signature);
+    }
+
+    /**
+     * Read the event name from provider-specific headers.
+     */
+    private function eventName(Request $request, string $provider): ?string
+    {
+        return match ($provider) {
+            'github' => $request->header('X-GitHub-Event'),
+            'gitlab' => $request->header('X-Gitlab-Event'),
+            default => $request->header('X-Helpdesk-Event', 'push'),
+        };
+    }
+
+    /**
+     * Read the provider delivery/request id used for idempotent audit tracing.
+     */
+    private function deliveryId(Request $request, string $provider): ?string
+    {
+        return match ($provider) {
+            'github' => $request->header('X-GitHub-Delivery'),
+            'gitlab' => $request->header('X-Gitlab-Event-UUID') ?: $request->header('X-Request-Id'),
+            default => $request->header('X-Helpdesk-Delivery'),
+        };
+    }
+}
diff --git a/Helpdesk/Http/Controllers/HelpdeskController.php b/Helpdesk/Http/Controllers/HelpdeskController.php
new file mode 100644
index 00000000..8cbefeac
--- /dev/null
+++ b/Helpdesk/Http/Controllers/HelpdeskController.php
@@ -0,0 +1,23 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Http\Controllers;
+
+use App\Http\Controllers\Controller;
+use Illuminate\Contracts\View\View;
+use Illuminate\Support\HtmlString;
+
+final class HelpdeskController extends Controller
+{
+    /**
+     * Display the Helpdesk module landing page inside the application shell.
+     */
+    public function __invoke(): View
+    {
+        return view('layouts.app', [
+            'title' => __('Helpdesk'),
+            'slot' => new HtmlString(view('helpdesk::index')->render()),
+        ]);
+    }
+}
diff --git a/Helpdesk/Http/Controllers/TicketStoreController.php b/Helpdesk/Http/Controllers/TicketStoreController.php
new file mode 100644
index 00000000..f7b89abf
--- /dev/null
+++ b/Helpdesk/Http/Controllers/TicketStoreController.php
@@ -0,0 +1,64 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Http\Controllers;
+
+use App\Http\Controllers\Controller;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Validation\Rule;
+use Modules\Helpdesk\Services\TicketService;
+
+final class TicketStoreController extends Controller
+{
+    /**
+     * Store a new helpdesk ticket using a normal HTTP form post.
+     *
+     * This avoids the Livewire update endpoint for ticket creation, which prevents
+     * proxy/hash update-route 404s from blocking ticket creation.
+     */
+    public function __invoke(Request $request, TicketService $tickets): RedirectResponse
+    {
+        $maxUploadKilobytes = (int) config('helpdesk.max_upload_kb', 10240);
+        $allowedMimes = (array) config('helpdesk.allowed_mimes', ['jpg', 'jpeg', 'png', 'pdf', 'txt', 'doc', 'docx', 'xls', 'xlsx']);
+
+        $validated = $request->validate([
+            'company_id' => ['nullable', 'integer'],
+            'subject' => ['required', 'string', 'max:200'],
+            'body' => ['required', 'string', 'min:10'],
+            'priority_id' => ['required', 'integer', Rule::exists('helpdesk_priorities', 'id')],
+            'category_id' => ['nullable', 'integer', Rule::exists('helpdesk_categories', 'id')],
+            'project_id' => ['nullable', 'integer', Rule::exists('helpdesk_projects', 'id')],
+            'product_id' => ['nullable', 'integer', Rule::exists('helpdesk_products', 'id')],
+            'team_id' => ['nullable', 'integer', Rule::exists('helpdesk_teams', 'id')],
+            'due_at' => ['nullable', 'date'],
+            'attachments' => ['nullable', 'array'],
+            'attachments.*' => ['file', 'max:'.$maxUploadKilobytes, 'mimes:'.implode(',', $allowedMimes)],
+        ]);
+
+        $user = Auth::user();
+
+        abort_if($user === null, 403);
+
+        $uploadedFiles = $request->file('attachments', []);
+        $uploadedFiles = is_array($uploadedFiles) ? $uploadedFiles : [$uploadedFiles];
+
+        $ticket = $tickets->create($user, [
+            'company_id' => $validated['company_id'] ?? null,
+            'subject' => $validated['subject'],
+            'body' => $validated['body'],
+            'priority_id' => $validated['priority_id'],
+            'category_id' => $validated['category_id'] ?? null,
+            'project_id' => $validated['project_id'] ?? null,
+            'product_id' => $validated['product_id'] ?? null,
+            'team_id' => $validated['team_id'] ?? null,
+            'due_at' => $validated['due_at'] ?? null,
+        ], $uploadedFiles);
+
+        return redirect()
+            ->route('helpdesk.tickets.index')
+            ->with('success', 'Ticket '.$ticket->reference.' has been created.');
+    }
+}
diff --git a/Helpdesk/Http/Controllers/WorkflowOpenController.php b/Helpdesk/Http/Controllers/WorkflowOpenController.php
new file mode 100644
index 00000000..04ead045
--- /dev/null
+++ b/Helpdesk/Http/Controllers/WorkflowOpenController.php
@@ -0,0 +1,29 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Http\Controllers;
+
+use Illuminate\Http\Response;
+use Modules\Helpdesk\Models\WorkflowLog;
+
+final class WorkflowOpenController
+{
+    public function __invoke(string $token): Response
+    {
+        $log = WorkflowLog::query()->where('tracking_token', $token)->first();
+
+        if ($log) {
+            $log->forceFill([
+                'first_opened_at' => $log->first_opened_at ?? now(),
+                'last_opened_at' => now(),
+                'opened_count' => ((int) $log->opened_count) + 1,
+            ])->save();
+        }
+
+        return response(base64_decode('R0lGODlhAQABAPAAAP///wAAACH5BAAAAAAALAAAAAABAAEAAAICRAEAOw=='), 200, [
+            'Content-Type' => 'image/gif',
+            'Cache-Control' => 'no-store, no-cache, must-revalidate, max-age=0',
+        ]);
+    }
+}
diff --git a/Helpdesk/Http/Middleware/.gitkeep b/Helpdesk/Http/Middleware/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Http/Requests/.gitkeep b/Helpdesk/Http/Requests/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Livewire/HelpdeskDashboardWidget.php b/Helpdesk/Livewire/HelpdeskDashboardWidget.php
new file mode 100644
index 00000000..705b0249
--- /dev/null
+++ b/Helpdesk/Livewire/HelpdeskDashboardWidget.php
@@ -0,0 +1,37 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\Support\Facades\Auth;
+use Livewire\Component;
+use Modules\Helpdesk\Models\GitCommit;
+use Modules\Helpdesk\Models\Ticket;
+
+final class HelpdeskDashboardWidget extends Component
+{
+    public function render(): View
+    {
+        $user = Auth::user();
+        $base = Ticket::query()->visibleTo($user);
+        $totalCount = (clone $base)->count();
+        $openCount = (clone $base)->whereNull('completed_at')->count();
+        $closedCount = (clone $base)->whereNotNull('completed_at')->count();
+        $criticalCount = (clone $base)->whereNull('completed_at')->whereHas('priority', static fn ($q) => $q->whereIn('slug', ['critical', 'urgent', 'high']))->count();
+        $closedPercent = $totalCount > 0 ? (int) round(($closedCount / $totalCount) * 100) : 0;
+        $openPercent = $totalCount > 0 ? (int) round(($openCount / $totalCount) * 100) : 0;
+
+        return view('helpdesk::livewire.dashboard-widget', [
+            'totalCount' => $totalCount,
+            'openCount' => $openCount,
+            'closedCount' => $closedCount,
+            'criticalCount' => $criticalCount,
+            'closedPercent' => $closedPercent,
+            'openPercent' => $openPercent,
+            'recentCommits' => GitCommit::query()->with(['repository', 'ticket'])->latest('committed_at')->limit(6)->get(),
+            'recentTickets' => (clone $base)->with(['status', 'priority'])->latest('last_activity_at')->limit(5)->get(),
+        ]);
+    }
+}
diff --git a/Helpdesk/Livewire/KanbanBoard.php b/Helpdesk/Livewire/KanbanBoard.php
new file mode 100644
index 00000000..30aceb38
--- /dev/null
+++ b/Helpdesk/Livewire/KanbanBoard.php
@@ -0,0 +1,95 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\Database\Eloquent\Collection;
+use Illuminate\Support\Facades\Auth;
+use Livewire\Component;
+use Modules\Helpdesk\Models\KanbanBoard as KanbanBoardModel;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Services\WorkflowNotificationService;
+
+final class KanbanBoard extends Component
+{
+    public ?int $board_id = null;
+
+    public function mount(): void
+    {
+        $this->board_id = KanbanBoardModel::query()
+            ->where('is_default', true)
+            ->orderBy('sort_order')
+            ->value('id') ?: KanbanBoardModel::query()->orderBy('sort_order')->value('id');
+    }
+
+    /**
+     * Move a ticket to another workflow status.
+     */
+    public function moveTicket(int|string $ticketId, int|string $statusId, WorkflowNotificationService $workflow): void
+    {
+        $ticket = Ticket::query()->visibleTo(Auth::user())->findOrFail((int) $ticketId);
+        $status = Status::query()->findOrFail((int) $statusId);
+
+        $this->authorize('update', $ticket);
+
+        $ticket->forceFill([
+            'status_id' => $status->id,
+            'completed_at' => $status->is_closed ? now() : null,
+            'last_activity_at' => now(),
+        ])->save();
+
+        $workflow->dispatch(
+            $ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']) ?? $ticket,
+            $status->is_closed ? 'ticket.closed' : 'ticket.updated',
+            Auth::user()
+        );
+
+        session()->flash('success', 'Ticket moved to ' . $status->name . '.');
+    }
+
+    /**
+     * Render the Kanban board.
+     */
+    public function render(): View
+    {
+        $boards = KanbanBoardModel::query()
+            ->with('statuses')
+            ->orderBy('sort_order')
+            ->orderBy('name')
+            ->get();
+
+        $board = $boards->firstWhere('id', $this->board_id) ?? $boards->first();
+        $statuses = $board?->statuses ?? collect();
+
+        if ($statuses->isEmpty()) {
+            $statuses = Status::query()->orderBy('sort_order')->orderBy('name')->get();
+        }
+
+        return view('helpdesk::livewire.kanban-board', [
+            'boards' => $boards,
+            'board' => $board,
+            'statuses' => $statuses,
+            'ticketsByStatus' => $this->ticketsByStatus(),
+        ])->layout('layouts.app');
+    }
+
+    /**
+     * Get visible tickets grouped by status.
+     *
+     * @return array<int, Collection<int, Ticket>>
+     */
+    private function ticketsByStatus(): array
+    {
+        return Ticket::query()
+            ->with(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'checklistItems'])
+            ->visibleTo(Auth::user())
+            ->latest('last_activity_at')
+            ->limit(300)
+            ->get()
+            ->groupBy('status_id')
+            ->all();
+    }
+}
diff --git a/Helpdesk/Livewire/SettingsManager.php b/Helpdesk/Livewire/SettingsManager.php
new file mode 100644
index 00000000..278c5352
--- /dev/null
+++ b/Helpdesk/Livewire/SettingsManager.php
@@ -0,0 +1,652 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Schema;
+use Illuminate\Support\Str;
+use Livewire\Component;
+use Modules\Helpdesk\Models\AutomationRule;
+use Modules\Helpdesk\Models\CannedResponse;
+use Modules\Helpdesk\Models\ChecklistTemplate;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\GitRepository;
+use Modules\Helpdesk\Models\KanbanBoard;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Product;
+use Modules\Helpdesk\Models\Project;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\SlaPolicy;
+use Modules\Helpdesk\Models\Tag;
+use Modules\Helpdesk\Models\Team;
+use Modules\Helpdesk\Models\WorkflowTemplate;
+
+final class SettingsManager extends Component
+{
+    public string $section = 'statuses';
+
+    /** @var array<string, mixed> */
+    public array $statusForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0, 'is_closed' => false];
+
+    /** @var array<string, mixed> */
+    public array $priorityForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0];
+
+    /** @var array<string, mixed> */
+    public array $categoryForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'blue', 'description' => ''];
+
+    /** @var array<string, mixed> */
+    public array $teamForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'indigo', 'description' => '', 'archived_at' => null];
+
+    /** @var array<string, mixed> */
+    public array $projectForm = ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'archived_at' => null];
+
+    /** @var array<string, mixed> */
+    public array $boardForm = ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
+
+    /** @var array<string, mixed> */
+    public array $repositoryForm = ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
+
+    /** @var array<string, mixed> */
+    public array $cannedForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
+
+    /** @var array<string, mixed> */
+    public array $slaForm = ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
+
+    /** @var array<string, mixed> */
+    public array $automationForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
+
+    /** @var array<string, mixed> */
+    public array $productForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
+
+    /** @var array<string, mixed> */
+    public array $tagForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc'];
+
+    /** @var array<string, mixed> */
+    public array $checklistTemplateForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
+
+    /** @var array<string, mixed> */
+    public array $workflowForm = ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
+
+    public function mount(): void
+    {
+        $this->statusForm += ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0, 'is_closed' => false];
+        $this->priorityForm += ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0];
+        $this->categoryForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'blue', 'description' => ''];
+        $this->teamForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'indigo', 'description' => '', 'archived_at' => null];
+        $this->projectForm += ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'archived_at' => null];
+        $this->boardForm += ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
+        $this->repositoryForm += ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
+        $this->workflowForm += ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
+        $this->cannedForm += ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
+        $this->slaForm += ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
+        $this->automationForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
+        $this->productForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
+        $this->tagForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc'];
+        $this->checklistTemplateForm += ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
+    }
+
+    public function saveStatus(): void
+    {
+        $data = $this->validate([
+            'statusForm.name' => ['required', 'string', 'max:80'],
+            'statusForm.slug' => ['nullable', 'string', 'max:100'],
+            'statusForm.color' => ['required', 'string', 'max:30'],
+            'statusForm.sort_order' => ['required', 'integer', 'min:0'],
+            'statusForm.is_closed' => ['boolean'],
+        ])['statusForm'];
+
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+        Status::query()->updateOrCreate(['id' => $this->statusForm['id']], $data);
+        $this->resetStatusForm();
+        session()->flash('success', 'Status saved.');
+    }
+
+    public function editStatus(int $id): void
+    {
+        $this->statusForm = Status::query()->findOrFail($id)->only(['id', 'name', 'slug', 'color', 'sort_order', 'is_closed']);
+        $this->section = 'statuses';
+    }
+
+    public function deleteStatus(int $id): void
+    {
+        Status::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Status deleted.');
+    }
+
+    public function resetStatusForm(): void
+    {
+        $this->statusForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0, 'is_closed' => false];
+    }
+
+    public function savePriority(): void
+    {
+        $data = $this->validate([
+            'priorityForm.name' => ['required', 'string', 'max:80'],
+            'priorityForm.slug' => ['nullable', 'string', 'max:100'],
+            'priorityForm.color' => ['required', 'string', 'max:30'],
+            'priorityForm.sort_order' => ['required', 'integer', 'min:0'],
+        ])['priorityForm'];
+
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+        Priority::query()->updateOrCreate(['id' => $this->priorityForm['id']], $data);
+        $this->resetPriorityForm();
+        session()->flash('success', 'Priority saved.');
+    }
+
+    public function editPriority(int $id): void
+    {
+        $this->priorityForm = Priority::query()->findOrFail($id)->only(['id', 'name', 'slug', 'color', 'sort_order']);
+        $this->section = 'priorities';
+    }
+
+    public function deletePriority(int $id): void
+    {
+        Priority::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Priority deleted.');
+    }
+
+    public function resetPriorityForm(): void
+    {
+        $this->priorityForm = ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0];
+    }
+
+    public function saveCategory(): void
+    {
+        $data = $this->validate([
+            'categoryForm.company_id' => ['nullable', 'integer'],
+            'categoryForm.name' => ['required', 'string', 'max:120'],
+            'categoryForm.slug' => ['nullable', 'string', 'max:140'],
+            'categoryForm.color' => ['required', 'string', 'max:30'],
+            'categoryForm.description' => ['nullable', 'string'],
+        ])['categoryForm'];
+
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+        Category::query()->updateOrCreate(['id' => $this->categoryForm['id']], $data);
+        $this->resetCategoryForm();
+        session()->flash('success', 'Category saved.');
+    }
+
+    public function editCategory(int $id): void
+    {
+        $this->categoryForm = Category::query()->findOrFail($id)->only(['id', 'company_id', 'name', 'slug', 'color', 'description']);
+        $this->section = 'categories';
+    }
+
+    public function deleteCategory(int $id): void
+    {
+        Category::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Category deleted.');
+    }
+
+    public function resetCategoryForm(): void
+    {
+        $this->categoryForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'blue', 'description' => ''];
+    }
+
+    public function saveTeam(): void
+    {
+        $data = $this->validate([
+            'teamForm.company_id' => ['nullable', 'integer'],
+            'teamForm.name' => ['required', 'string', 'max:120'],
+            'teamForm.slug' => ['nullable', 'string', 'max:140'],
+            'teamForm.color' => ['required', 'string', 'max:30'],
+            'teamForm.description' => ['nullable', 'string'],
+        ])['teamForm'];
+
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+        Team::query()->updateOrCreate(['id' => $this->teamForm['id']], $data);
+        $this->resetTeamForm();
+        session()->flash('success', 'Team saved.');
+    }
+
+    public function editTeam(int $id): void
+    {
+        $this->teamForm = Team::query()->findOrFail($id)->only(['id', 'company_id', 'name', 'slug', 'color', 'description', 'archived_at']);
+        $this->section = 'teams';
+    }
+
+    public function deleteTeam(int $id): void
+    {
+        Team::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Team deleted.');
+    }
+
+    public function resetTeamForm(): void
+    {
+        $this->teamForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'indigo', 'description' => '', 'archived_at' => null];
+    }
+
+    public function saveProject(): void
+    {
+        $data = $this->validate([
+            'projectForm.company_id' => ['nullable', 'integer'],
+            'projectForm.team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
+            'projectForm.title' => ['required', 'string', 'max:160'],
+            'projectForm.slug' => ['nullable', 'string', 'max:180'],
+            'projectForm.color' => ['required', 'string', 'max:30'],
+            'projectForm.description' => ['nullable', 'string'],
+        ])['projectForm'];
+
+        $data['slug'] = $this->slug($data['slug'] ?: $data['title']);
+        Project::query()->updateOrCreate(['id' => $this->projectForm['id']], $data);
+        $this->resetProjectForm();
+        session()->flash('success', 'Project saved.');
+    }
+
+    public function editProject(int $id): void
+    {
+        $this->projectForm = Project::query()->findOrFail($id)->only(['id', 'company_id', 'team_id', 'title', 'slug', 'color', 'description', 'archived_at']);
+        $this->section = 'projects';
+    }
+
+    public function deleteProject(int $id): void
+    {
+        Project::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Project deleted.');
+    }
+
+    public function resetProjectForm(): void
+    {
+        $this->projectForm = ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'archived_at' => null];
+    }
+
+
+    public function saveBoard(): void
+    {
+        $data = $this->validate([
+            'boardForm.name' => ['required', 'string', 'max:160'],
+            'boardForm.slug' => ['nullable', 'string', 'max:180'],
+            'boardForm.description' => ['nullable', 'string'],
+            'boardForm.is_default' => ['boolean'],
+            'boardForm.sort_order' => ['required', 'integer', 'min:0'],
+            'boardForm.status_ids' => ['array'],
+            'boardForm.status_ids.*' => ['integer', 'exists:helpdesk_statuses,id'],
+        ])['boardForm'];
+
+        $statusIds = collect($data['status_ids'] ?? [])->map(static fn ($id): int => (int) $id)->filter()->values();
+        unset($data['status_ids']);
+
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+
+        if ((bool) ($data['is_default'] ?? false)) {
+            KanbanBoard::query()->whereKeyNot($this->boardForm['id'])->update(['is_default' => false]);
+        }
+
+        $board = KanbanBoard::query()->updateOrCreate(['id' => $this->boardForm['id']], $data);
+
+        $sync = [];
+        foreach ($statusIds as $index => $statusId) {
+            $sync[$statusId] = ['sort_order' => ($index + 1) * 10];
+        }
+
+        $board->statuses()->sync($sync);
+        $this->resetBoardForm();
+        $this->section = 'boards';
+        session()->flash('success', 'Kanban board saved.');
+    }
+
+    public function editBoard(int $id): void
+    {
+        $board = KanbanBoard::query()->with('statuses')->findOrFail($id);
+
+        $this->boardForm = [
+            'id' => $board->id,
+            'name' => $board->name,
+            'slug' => $board->slug,
+            'description' => $board->description,
+            'is_default' => $board->is_default,
+            'sort_order' => $board->sort_order,
+            'status_ids' => $board->statuses->pluck('id')->map(static fn ($id): int => (int) $id)->all(),
+        ];
+
+        $this->section = 'boards';
+    }
+
+    public function deleteBoard(int $id): void
+    {
+        KanbanBoard::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Kanban board deleted.');
+    }
+
+    public function resetBoardForm(): void
+    {
+        $this->boardForm = ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
+    }
+
+    public function saveRepository(): void
+    {
+        $data = $this->validate([
+            'repositoryForm.company_id' => ['nullable', 'integer'],
+            'repositoryForm.project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
+            'repositoryForm.name' => ['required', 'string', 'max:160'],
+            'repositoryForm.provider' => ['required', 'string', 'max:40'],
+            'repositoryForm.remote_url' => ['required', 'string', 'max:500'],
+            'repositoryForm.default_branch' => ['required', 'string', 'max:120'],
+            'repositoryForm.webhook_secret' => ['nullable', 'string', 'max:120'],
+        ])['repositoryForm'];
+
+        $data['provider'] = strtolower(trim((string) $data['provider']));
+
+        GitRepository::query()->updateOrCreate(['id' => $this->repositoryForm['id']], $data);
+        $this->resetRepositoryForm();
+        session()->flash('success', 'Git repository saved.');
+    }
+
+    public function editRepository(int $id): void
+    {
+        $this->repositoryForm = GitRepository::query()->findOrFail($id)->only(['id', 'company_id', 'project_id', 'name', 'provider', 'remote_url', 'default_branch', 'webhook_secret']);
+        $this->section = 'git';
+    }
+
+    public function deleteRepository(int $id): void
+    {
+        GitRepository::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Git repository deleted.');
+    }
+
+    public function resetRepositoryForm(): void
+    {
+        $this->repositoryForm = ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
+    }
+
+    public function saveWorkflowTemplate(): void
+    {
+        $data = $this->validate([
+            'workflowForm.name' => ['required', 'string', 'max:160'],
+            'workflowForm.event' => ['required', 'string', 'max:80'],
+            'workflowForm.subject' => ['required', 'string', 'max:220'],
+            'workflowForm.html_body' => ['required', 'string'],
+            'workflowForm.text_body' => ['nullable', 'string'],
+            'workflowForm.to_role' => ['required', 'string', 'max:40'],
+            'workflowForm.cc' => ['nullable', 'string', 'max:500'],
+            'workflowForm.bcc' => ['nullable', 'string', 'max:500'],
+            'workflowForm.is_active' => ['boolean'],
+        ])['workflowForm'];
+
+        WorkflowTemplate::query()->updateOrCreate(['id' => $this->workflowForm['id']], $data);
+        $this->resetWorkflowTemplateForm();
+        session()->flash('success', 'Workflow message saved.');
+    }
+
+    public function editWorkflowTemplate(int $id): void
+    {
+        $this->workflowForm = WorkflowTemplate::query()->findOrFail($id)->only(['id', 'name', 'event', 'subject', 'html_body', 'text_body', 'to_role', 'cc', 'bcc', 'is_active']);
+        $this->section = 'workflow';
+    }
+
+    public function deleteWorkflowTemplate(int $id): void
+    {
+        WorkflowTemplate::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Workflow message deleted.');
+    }
+
+    public function resetWorkflowTemplateForm(): void
+    {
+        $this->workflowForm = ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
+    }
+
+
+    public function saveCannedResponse(): void
+    {
+        $data = $this->validate([
+            'cannedForm.company_id' => ['nullable', 'integer'],
+            'cannedForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
+            'cannedForm.team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
+            'cannedForm.name' => ['required', 'string', 'max:160'],
+            'cannedForm.slug' => ['nullable', 'string', 'max:180'],
+            'cannedForm.visibility' => ['required', 'string', 'max:40'],
+            'cannedForm.subject' => ['nullable', 'string', 'max:220'],
+            'cannedForm.body' => ['required', 'string'],
+            'cannedForm.is_active' => ['boolean'],
+            'cannedForm.sort_order' => ['required', 'integer', 'min:0'],
+        ])['cannedForm'];
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+        CannedResponse::query()->updateOrCreate(['id' => $this->cannedForm['id']], $data);
+        $this->resetCannedResponseForm();
+        session()->flash('success', 'Canned response saved.');
+    }
+
+    public function editCannedResponse(int $id): void
+    {
+        $this->cannedForm = CannedResponse::query()->findOrFail($id)->only(['id','company_id','category_id','team_id','name','slug','visibility','subject','body','is_active','sort_order']);
+        $this->section = 'canned';
+    }
+
+    public function deleteCannedResponse(int $id): void
+    {
+        CannedResponse::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Canned response deleted.');
+    }
+
+    public function resetCannedResponseForm(): void
+    {
+        $this->cannedForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
+    }
+
+    public function saveSlaPolicy(): void
+    {
+        $data = $this->validate([
+            'slaForm.company_id' => ['nullable', 'integer'],
+            'slaForm.priority_id' => ['nullable', 'integer', 'exists:helpdesk_priorities,id'],
+            'slaForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
+            'slaForm.name' => ['required', 'string', 'max:160'],
+            'slaForm.slug' => ['nullable', 'string', 'max:180'],
+            'slaForm.first_response_minutes' => ['required', 'integer', 'min:1'],
+            'slaForm.resolution_minutes' => ['required', 'integer', 'min:1'],
+            'slaForm.business_hours_only' => ['boolean'],
+            'slaForm.is_default' => ['boolean'],
+            'slaForm.is_active' => ['boolean'],
+        ])['slaForm'];
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+        if ((bool) ($data['is_default'] ?? false)) {
+            SlaPolicy::query()->whereKeyNot($this->slaForm['id'])->update(['is_default' => false]);
+        }
+        SlaPolicy::query()->updateOrCreate(['id' => $this->slaForm['id']], $data);
+        $this->resetSlaPolicyForm();
+        session()->flash('success', 'SLA policy saved.');
+    }
+
+    public function editSlaPolicy(int $id): void
+    {
+        $this->slaForm = SlaPolicy::query()->findOrFail($id)->only(['id','company_id','priority_id','category_id','name','slug','first_response_minutes','resolution_minutes','business_hours_only','is_default','is_active']);
+        $this->section = 'sla';
+    }
+
+    public function deleteSlaPolicy(int $id): void
+    {
+        SlaPolicy::query()->findOrFail($id)->delete();
+        session()->flash('success', 'SLA policy deleted.');
+    }
+
+    public function resetSlaPolicyForm(): void
+    {
+        $this->slaForm = ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
+    }
+
+    public function saveAutomationRule(): void
+    {
+        $data = $this->validate([
+            'automationForm.company_id' => ['nullable', 'integer'],
+            'automationForm.name' => ['required', 'string', 'max:160'],
+            'automationForm.slug' => ['nullable', 'string', 'max:180'],
+            'automationForm.match_sender' => ['nullable', 'string', 'max:190'],
+            'automationForm.match_subject' => ['nullable', 'string', 'max:220'],
+            'automationForm.match_mailbox' => ['nullable', 'string', 'max:190'],
+            'automationForm.match_category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
+            'automationForm.set_priority_id' => ['nullable', 'integer', 'exists:helpdesk_priorities,id'],
+            'automationForm.set_category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
+            'automationForm.set_team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
+            'automationForm.set_project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
+            'automationForm.set_status_id' => ['nullable', 'integer', 'exists:helpdesk_statuses,id'],
+            'automationForm.set_agent_id' => ['nullable', 'integer', 'exists:users,id'],
+            'automationForm.is_active' => ['boolean'],
+            'automationForm.sort_order' => ['required', 'integer', 'min:0'],
+        ])['automationForm'];
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+        AutomationRule::query()->updateOrCreate(['id' => $this->automationForm['id']], $data);
+        $this->resetAutomationRuleForm();
+        session()->flash('success', 'Automation rule saved.');
+    }
+
+    public function editAutomationRule(int $id): void
+    {
+        $this->automationForm = AutomationRule::query()->findOrFail($id)->only(['id','company_id','name','slug','match_sender','match_subject','match_mailbox','match_category_id','set_priority_id','set_category_id','set_team_id','set_project_id','set_status_id','set_agent_id','is_active','sort_order']);
+        $this->section = 'automation';
+    }
+
+    public function deleteAutomationRule(int $id): void
+    {
+        AutomationRule::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Automation rule deleted.');
+    }
+
+    public function resetAutomationRuleForm(): void
+    {
+        $this->automationForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
+    }
+
+    public function saveProduct(): void
+    {
+        $data = $this->validate([
+            'productForm.company_id' => ['nullable', 'integer'],
+            'productForm.name' => ['required', 'string', 'max:160'],
+            'productForm.slug' => ['nullable', 'string', 'max:180'],
+            'productForm.type' => ['required', 'string', 'max:60'],
+            'productForm.version' => ['nullable', 'string', 'max:80'],
+            'productForm.release_channel' => ['nullable', 'string', 'max:80'],
+            'productForm.description' => ['nullable', 'string'],
+            'productForm.is_active' => ['boolean'],
+        ])['productForm'];
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+        Product::query()->updateOrCreate(['id' => $this->productForm['id']], $data);
+        $this->resetProductForm();
+        session()->flash('success', 'Product/service saved.');
+    }
+
+    public function editProduct(int $id): void
+    {
+        $this->productForm = Product::query()->findOrFail($id)->only(['id','company_id','name','slug','type','version','release_channel','description','is_active']);
+        $this->section = 'products';
+    }
+
+    public function deleteProduct(int $id): void
+    {
+        Product::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Product/service deleted.');
+    }
+
+    public function resetProductForm(): void
+    {
+        $this->productForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
+    }
+
+    public function saveTag(): void
+    {
+        $data = $this->validate([
+            'tagForm.company_id' => ['nullable', 'integer'],
+            'tagForm.name' => ['required', 'string', 'max:80'],
+            'tagForm.slug' => ['nullable', 'string', 'max:100'],
+            'tagForm.color' => ['required', 'string', 'max:30'],
+        ])['tagForm'];
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+        Tag::query()->updateOrCreate(['id' => $this->tagForm['id']], $data);
+        $this->resetTagForm();
+        session()->flash('success', 'Tag saved.');
+    }
+
+    public function editTag(int $id): void
+    {
+        $this->tagForm = Tag::query()->findOrFail($id)->only(['id','company_id','name','slug','color']);
+        $this->section = 'tags';
+    }
+
+    public function deleteTag(int $id): void
+    {
+        Tag::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Tag deleted.');
+    }
+
+    public function resetTagForm(): void
+    {
+        $this->tagForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc'];
+    }
+
+    public function saveChecklistTemplate(): void
+    {
+        $data = $this->validate([
+            'checklistTemplateForm.company_id' => ['nullable', 'integer'],
+            'checklistTemplateForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
+            'checklistTemplateForm.project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
+            'checklistTemplateForm.name' => ['required', 'string', 'max:160'],
+            'checklistTemplateForm.slug' => ['nullable', 'string', 'max:180'],
+            'checklistTemplateForm.items_text' => ['required', 'string'],
+            'checklistTemplateForm.is_active' => ['boolean'],
+        ])['checklistTemplateForm'];
+        $itemsText = (string) ($data['items_text'] ?? '');
+        unset($data['items_text']);
+        $data['slug'] = $this->slug($data['slug'] ?: $data['name']);
+        $data['items'] = collect(preg_split('/\r\n|\r|\n/', $itemsText) ?: [])->map(fn ($line): string => trim($line))->filter()->values()->all();
+        ChecklistTemplate::query()->updateOrCreate(['id' => $this->checklistTemplateForm['id']], $data);
+        $this->resetChecklistTemplateForm();
+        session()->flash('success', 'Checklist template saved.');
+    }
+
+    public function editChecklistTemplate(int $id): void
+    {
+        $template = ChecklistTemplate::query()->findOrFail($id);
+        $this->checklistTemplateForm = $template->only(['id','company_id','category_id','project_id','name','slug','is_active']) + [
+            'items_text' => collect($template->items ?? [])->map(fn ($item): string => is_array($item) ? (string) ($item['title'] ?? '') : (string) $item)->implode("\n"),
+        ];
+        $this->section = 'checklists';
+    }
+
+    public function deleteChecklistTemplate(int $id): void
+    {
+        ChecklistTemplate::query()->findOrFail($id)->delete();
+        session()->flash('success', 'Checklist template deleted.');
+    }
+
+    public function resetChecklistTemplateForm(): void
+    {
+        $this->checklistTemplateForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
+    }
+
+    public function render(): View
+    {
+        return view('helpdesk::livewire.settings-manager', [
+            'companies' => $this->companies(),
+            'statuses' => Status::query()->withCount('tickets')->orderBy('sort_order')->orderBy('name')->get(),
+            'priorities' => Priority::query()->withCount('tickets')->orderBy('sort_order')->orderBy('name')->get(),
+            'categories' => Category::query()->withCount('tickets')->orderBy('name')->get(),
+            'teams' => Team::query()->withCount(['projects', 'tickets'])->orderBy('name')->get(),
+            'projects' => Project::query()->with(['team'])->withCount('tickets')->orderBy('title')->get(),
+            'boards' => KanbanBoard::query()->with('statuses')->orderBy('sort_order')->orderBy('name')->get(),
+            'repositories' => GitRepository::query()->with(['project'])->withCount(['commits', 'webhookLogs'])->orderBy('name')->get(),
+            'workflowTemplates' => WorkflowTemplate::query()->orderBy('event')->orderBy('name')->get(),
+            'cannedResponses' => CannedResponse::query()->with(['category','team'])->orderBy('sort_order')->orderBy('name')->get(),
+            'slaPolicies' => SlaPolicy::query()->with(['priority','category'])->orderByDesc('is_default')->orderBy('name')->get(),
+            'automationRules' => AutomationRule::query()->orderBy('sort_order')->orderBy('name')->get(),
+            'products' => Product::query()->withCount('tickets')->orderBy('name')->get(),
+            'tags' => Tag::query()->orderBy('name')->get(),
+            'checklistTemplates' => ChecklistTemplate::query()->orderBy('name')->get(),
+        ])->layout('layouts.app');
+    }
+
+    /** @return array<int, object> */
+    private function companies(): array
+    {
+        if (! Schema::hasTable('companies')) {
+            return [];
+        }
+
+        return DB::table('companies')->select(['id', 'name'])->orderBy('name')->get()->all();
+    }
+
+    private function slug(string $value): string
+    {
+        return Str::slug($value);
+    }
+}
diff --git a/Helpdesk/Livewire/TicketCreate.php b/Helpdesk/Livewire/TicketCreate.php
new file mode 100644
index 00000000..a3976b4c
--- /dev/null
+++ b/Helpdesk/Livewire/TicketCreate.php
@@ -0,0 +1,93 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Schema;
+use Livewire\Attributes\Validate;
+use Livewire\Component;
+use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
+use Livewire\WithFileUploads;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Product;
+use Modules\Helpdesk\Models\Project;
+use Modules\Helpdesk\Models\Team;
+use Modules\Helpdesk\Services\TicketService;
+
+final class TicketCreate extends Component
+{
+    use WithFileUploads;
+
+    #[Validate('nullable|integer')]
+    public ?int $company_id = null;
+
+    #[Validate('required|string|max:200')]
+    public string $subject = '';
+
+    #[Validate('required|string|min:10')]
+    public string $body = '';
+
+    #[Validate('required|integer|exists:helpdesk_priorities,id')]
+    public ?int $priority_id = null;
+
+    #[Validate('nullable|integer|exists:helpdesk_categories,id')]
+    public ?int $category_id = null;
+
+    #[Validate('nullable|integer|exists:helpdesk_projects,id')]
+    public ?int $project_id = null;
+
+    #[Validate('nullable|integer|exists:helpdesk_products,id')]
+    public ?int $product_id = null;
+
+    #[Validate('nullable|integer|exists:helpdesk_teams,id')]
+    public ?int $team_id = null;
+
+    #[Validate('nullable|date')]
+    public ?string $due_at = null;
+
+    /** @var array<int, TemporaryUploadedFile> */
+    #[Validate('array')]
+    public array $attachments = [];
+
+    /**
+     * Store a new helpdesk ticket.
+     */
+    public function save(TicketService $tickets): mixed
+    {
+        $this->validate();
+
+        $this->validate([
+            'attachments.*' => 'file|max:'.config('helpdesk.max_upload_kb').'|mimes:'.implode(',', config('helpdesk.allowed_mimes')),
+        ]);
+
+        $ticket = $tickets->create(Auth::user(), [
+            'company_id' => $this->company_id,
+            'subject' => $this->subject,
+            'body' => $this->body,
+            'priority_id' => $this->priority_id,
+            'category_id' => $this->category_id,
+            'project_id' => $this->project_id,
+            'product_id' => $this->product_id,
+            'team_id' => $this->team_id,
+            'due_at' => $this->due_at,
+        ], $this->attachments);
+        return redirect()->route('helpdesk.tickets.index');
+    }
+
+    public function render(): View
+    {
+        return view('helpdesk::livewire.ticket-create', [
+            'priorities' => Priority::query()->orderBy('sort_order')->get(),
+            'categories' => Category::query()->orderBy('name')->get(),
+            'companies' => Schema::hasTable('companies') ? DB::table('companies')->select(['id', 'name'])->orderBy('name')->get() : collect(),
+            'teams' => Team::query()->whereNull('archived_at')->orderBy('name')->get(),
+            'projects' => Project::query()->whereNull('archived_at')->orderBy('title')->get(),
+            'products' => Product::query()->where('is_active', true)->orderBy('name')->get(),
+        ])->layout('layouts.app');
+    }
+}
diff --git a/Helpdesk/Livewire/TicketEdit.php b/Helpdesk/Livewire/TicketEdit.php
new file mode 100644
index 00000000..ab4c16a2
--- /dev/null
+++ b/Helpdesk/Livewire/TicketEdit.php
@@ -0,0 +1,132 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use App\Models\User;
+use Illuminate\Contracts\View\View;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Schema;
+use Livewire\Attributes\Validate;
+use Livewire\Component;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Product;
+use Modules\Helpdesk\Models\Project;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Team;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Services\SlaService;
+use Modules\Helpdesk\Services\WorkflowNotificationService;
+
+final class TicketEdit extends Component
+{
+    public Ticket $ticket;
+
+    #[Validate('nullable|integer')]
+    public ?int $company_id = null;
+
+    #[Validate('required|string|max:200')]
+    public string $subject = '';
+
+    #[Validate('required|string|min:10')]
+    public string $body = '';
+
+    #[Validate('required|integer|exists:helpdesk_statuses,id')]
+    public ?int $status_id = null;
+
+    #[Validate('required|integer|exists:helpdesk_priorities,id')]
+    public ?int $priority_id = null;
+
+    #[Validate('nullable|integer|exists:helpdesk_categories,id')]
+    public ?int $category_id = null;
+
+    #[Validate('nullable|integer|exists:helpdesk_projects,id')]
+    public ?int $project_id = null;
+
+    #[Validate('nullable|integer|exists:helpdesk_products,id')]
+    public ?int $product_id = null;
+
+    #[Validate('nullable|integer|exists:helpdesk_teams,id')]
+    public ?int $team_id = null;
+
+    #[Validate('nullable|integer|exists:users,id')]
+    public ?int $agent_id = null;
+
+    #[Validate('nullable|date')]
+    public ?string $due_at = null;
+
+    public function mount(Ticket $ticket): void
+    {
+        $this->authorize('update', $ticket);
+        $this->ticket = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'agent']) ?? $ticket;
+
+        $this->company_id = $this->ticket->company_id;
+        $this->subject = $this->ticket->subject;
+        $this->body = $this->ticket->body;
+        $this->status_id = $this->ticket->status_id;
+        $this->priority_id = $this->ticket->priority_id;
+        $this->category_id = $this->ticket->category_id;
+        $this->project_id = $this->ticket->project_id;
+        $this->product_id = $this->ticket->product_id;
+        $this->team_id = $this->ticket->team_id;
+        $this->agent_id = $this->ticket->agent_id;
+        $this->due_at = $this->ticket->due_at?->format('Y-m-d');
+    }
+
+    public function save(WorkflowNotificationService $workflow, SlaService $sla): mixed
+    {
+        $this->authorize('update', $this->ticket);
+        $this->validate();
+
+        $status = Status::query()->findOrFail($this->status_id);
+
+        $this->ticket->forceFill([
+            'company_id' => $this->company_id,
+            'subject' => $this->subject,
+            'body' => $this->body,
+            'status_id' => $status->id,
+            'priority_id' => $this->priority_id,
+            'category_id' => $this->category_id,
+            'project_id' => $this->project_id,
+            'product_id' => $this->product_id,
+            'team_id' => $this->team_id,
+            'agent_id' => $this->agent_id,
+            'due_at' => $this->due_at,
+            'completed_at' => $status->is_closed ? now() : null,
+            'last_activity_at' => now(),
+        ])->save();
+
+        if ($status->is_closed) {
+            $sla->recordClosure($this->ticket);
+        }
+
+        $fresh = $this->ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team', 'product']) ?? $this->ticket;
+        $workflow->dispatch($fresh, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
+
+        session()->flash('success', 'Ticket ' . $fresh->reference . ' has been updated.');
+
+        return redirect()->route('helpdesk.tickets.show', $fresh);
+    }
+
+    public function render(): View
+    {
+        return view('helpdesk::livewire.ticket-edit', [
+            'statuses' => Status::query()->orderBy('sort_order')->orderBy('name')->get(),
+            'priorities' => Priority::query()->orderBy('sort_order')->orderBy('name')->get(),
+            'categories' => Category::query()->orderBy('name')->get(),
+            'companies' => Schema::hasTable('companies') ? DB::table('companies')->select(['id', 'name'])->orderBy('name')->get() : collect(),
+            'teams' => Team::query()->whereNull('archived_at')->orderBy('name')->get(),
+            'projects' => Project::query()->whereNull('archived_at')->orderBy('title')->get(),
+            'products' => Product::query()->where('is_active', true)->orderBy('name')->get(),
+            'agents' => User::query()
+                ->where(static function ($query): void {
+                    $query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
+                })
+                ->orderBy('name')
+                ->get(['id', 'name', 'email']),
+        ])->layout('layouts.app');
+    }
+}
diff --git a/Helpdesk/Livewire/TicketIndex.php b/Helpdesk/Livewire/TicketIndex.php
new file mode 100644
index 00000000..66439984
--- /dev/null
+++ b/Helpdesk/Livewire/TicketIndex.php
@@ -0,0 +1,81 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Pagination\LengthAwarePaginator;
+use Illuminate\Support\Facades\Auth;
+use Livewire\Attributes\Url;
+use Livewire\Component;
+use Livewire\WithPagination;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Ticket;
+
+final class TicketIndex extends Component
+{
+    use WithPagination;
+
+    #[Url]
+    public string $search = '';
+
+    #[Url]
+    public string $status = '';
+
+    #[Url]
+    public string $priority = '';
+
+    #[Url]
+    public string $scope = 'open';
+
+    /**
+     * Reset pagination when filters change.
+     */
+    public function updated(): void
+    {
+        $this->resetPage();
+    }
+
+    /**
+     * Render the ticket list.
+     */
+    public function render(): View
+    {
+        return view('helpdesk::livewire.ticket-index', [
+            'tickets' => $this->tickets(),
+            'statuses' => Status::query()->orderBy('sort_order')->get(),
+            'priorities' => Priority::query()->orderBy('sort_order')->get(),
+        ])->layout('layouts.app');
+    }
+
+    /**
+     * Build paginated ticket results.
+     *
+     * @return LengthAwarePaginator<int, Ticket>
+     */
+    private function tickets(): LengthAwarePaginator
+    {
+        $user = Auth::user();
+        $search = trim($this->search);
+
+        return Ticket::query()
+            ->with(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team'])
+            ->visibleTo($user)
+            ->when($this->scope === 'open', static fn (Builder $query): Builder => $query->whereNull('completed_at'))
+            ->when($this->scope === 'closed', static fn (Builder $query): Builder => $query->whereNotNull('completed_at'))
+            ->when($this->status !== '', fn (Builder $query): Builder => $query->where('status_id', (int) $this->status))
+            ->when($this->priority !== '', fn (Builder $query): Builder => $query->where('priority_id', (int) $this->priority))
+            ->when($search !== '', static function (Builder $query) use ($search): Builder {
+                return $query->where(static function (Builder $subQuery) use ($search): void {
+                    $subQuery->where('reference', 'like', '%'.$search.'%')
+                        ->orWhere('subject', 'like', '%'.$search.'%')
+                        ->orWhere('body', 'like', '%'.$search.'%');
+                });
+            })
+            ->latest('last_activity_at')
+            ->paginate(15);
+    }
+}
diff --git a/Helpdesk/Livewire/TicketShow.php b/Helpdesk/Livewire/TicketShow.php
new file mode 100644
index 00000000..ea84c274
--- /dev/null
+++ b/Helpdesk/Livewire/TicketShow.php
@@ -0,0 +1,224 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use App\Models\User;
+use Illuminate\Contracts\View\View;
+use Illuminate\Support\Collection;
+use Illuminate\Support\Facades\Auth;
+use Livewire\Attributes\Validate;
+use Livewire\Component;
+use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
+use Livewire\WithFileUploads;
+use Modules\Helpdesk\Models\CannedResponse;
+use Modules\Helpdesk\Models\ChecklistItem;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Services\CannedResponseRenderer;
+use Modules\Helpdesk\Services\ChecklistService;
+use Modules\Helpdesk\Services\SlaService;
+use Modules\Helpdesk\Services\TicketService;
+use Modules\Helpdesk\Services\WorkflowNotificationService;
+
+final class TicketShow extends Component
+{
+    use WithFileUploads;
+
+    public Ticket $ticket;
+
+    #[Validate('required|string|min:2')]
+    public string $commentBody = '';
+
+    public bool $internal = false;
+
+    /** @var array<int, TemporaryUploadedFile> */
+    public array $attachments = [];
+
+    public ?int $status_id = null;
+
+    public ?int $priority_id = null;
+
+    public ?int $reply_parent_id = null;
+
+    public string $replyBody = '';
+
+    public ?int $canned_response_id = null;
+
+    public function mount(Ticket $ticket): void
+    {
+        $this->authorize('view', $ticket);
+        $this->ticket = $this->freshTicket($ticket);
+        $this->status_id = $this->ticket->status_id;
+        $this->priority_id = $this->ticket->priority_id;
+    }
+
+    public function startReply(int $commentId): void
+    {
+        $this->reply_parent_id = $commentId;
+        $this->replyBody = '';
+    }
+
+    public function cancelReply(): void
+    {
+        $this->reply_parent_id = null;
+        $this->replyBody = '';
+    }
+
+    public function addComment(TicketService $tickets): void
+    {
+        $this->authorize('comment', $this->ticket);
+
+        $this->validate([
+            'commentBody' => ['required', 'string', 'min:2'],
+            'attachments.*' => 'file|max:'.config('helpdesk.max_upload_kb').'|mimes:'.implode(',', config('helpdesk.allowed_mimes')),
+        ]);
+
+        $tickets->comment($this->ticket, Auth::user(), $this->commentBody, $this->internal, $this->attachments);
+
+        $this->reset(['commentBody', 'internal', 'attachments']);
+        $this->ticket = $this->freshTicket($this->ticket);
+        $this->dispatch('helpdesk-editor-reset', model: 'commentBody');
+        $this->dispatch('helpdesk-comment-added');
+    }
+
+    public function addReply(TicketService $tickets): void
+    {
+        $this->authorize('comment', $this->ticket);
+
+        $this->validate([
+            'reply_parent_id' => ['required', 'integer', 'exists:helpdesk_comments,id'],
+            'replyBody' => ['required', 'string', 'min:2'],
+        ]);
+
+        $tickets->comment($this->ticket, Auth::user(), $this->replyBody, $this->internal, [], $this->reply_parent_id);
+
+        $this->reset(['reply_parent_id', 'replyBody']);
+        $this->ticket = $this->freshTicket($this->ticket);
+        $this->dispatch('helpdesk-editor-reset', model: 'replyBody');
+        $this->dispatch('helpdesk-reply-added');
+    }
+
+
+    public function applyCannedResponse(CannedResponseRenderer $renderer): void
+    {
+        $this->authorize('comment', $this->ticket);
+
+        if ($this->canned_response_id === null) {
+            return;
+        }
+
+        $response = CannedResponse::query()
+            ->where('is_active', true)
+            ->findOrFail($this->canned_response_id);
+
+        $rendered = $renderer->render($response->body, $this->ticket, Auth::user());
+        $this->commentBody = trim($this->commentBody."\n\n".$rendered);
+        $this->dispatch('helpdesk-canned-response-applied', body: $this->commentBody);
+    }
+
+    public function toggleChecklistItem(int $itemId, ChecklistService $checklists): void
+    {
+        $this->authorize('update', $this->ticket);
+
+        $item = ChecklistItem::query()
+            ->where('ticket_id', $this->ticket->id)
+            ->findOrFail($itemId);
+
+        $checklists->toggle($item, Auth::user());
+        $this->ticket = $this->freshTicket($this->ticket);
+    }
+
+    public function updateStatus(WorkflowNotificationService $workflow, SlaService $sla): void
+    {
+        $this->authorize('update', $this->ticket);
+        $this->validate(['status_id' => ['required', 'integer', 'exists:helpdesk_statuses,id']]);
+
+        $status = Status::query()->findOrFail($this->status_id);
+        $this->ticket->forceFill([
+            'status_id' => $status->id,
+            'completed_at' => $status->is_closed ? now() : null,
+            'last_activity_at' => now(),
+        ])->save();
+
+        if ($status->is_closed) {
+            $sla->recordClosure($this->ticket);
+        }
+
+        $this->ticket = $this->freshTicket($this->ticket);
+        $workflow->dispatch($this->ticket, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
+        $this->dispatch('helpdesk-status-updated');
+    }
+
+    public function updatePriority(WorkflowNotificationService $workflow): void
+    {
+        $this->authorize('update', $this->ticket);
+        $this->validate(['priority_id' => ['required', 'integer', 'exists:helpdesk_priorities,id']]);
+
+        $this->ticket->forceFill([
+            'priority_id' => $this->priority_id,
+            'last_activity_at' => now(),
+        ])->save();
+
+        $this->ticket = $this->freshTicket($this->ticket);
+        $workflow->dispatch($this->ticket, 'ticket.updated', Auth::user());
+        $this->dispatch('helpdesk-priority-updated');
+    }
+
+    public function render(): View
+    {
+        return view('helpdesk::livewire.ticket-show', [
+            'statuses' => Status::query()->orderBy('sort_order')->get(),
+            'priorities' => Priority::query()->orderBy('sort_order')->get(),
+            'cannedResponses' => CannedResponse::query()->where('is_active', true)->orderBy('sort_order')->orderBy('name')->get(),
+        ])->layout('layouts.app');
+    }
+
+    private function freshTicket(Ticket $ticket): Ticket
+    {
+        $ticket = $ticket->fresh([
+            'owner',
+            'agent',
+            'status',
+            'priority',
+            'category',
+            'project',
+            'team',
+            'product',
+            'slaPolicy',
+            'slaEvents',
+            'ratings',
+            'tags',
+            'checklistItems',
+            'attachments.user',
+            'gitCommits.repository',
+        ]) ?? $ticket;
+
+        $comments = \Modules\Helpdesk\Models\Comment::query()
+            ->where('ticket_id', $ticket->id)
+            ->with(['user', 'attachments.user'])
+            ->oldest()
+            ->get();
+
+        $ticket->setRelation('comments', $this->buildCommentTree($comments->groupBy('parent_id')));
+
+        return $ticket;
+    }
+
+    /**
+     * Build an unlimited nested comment tree from a flat eager-loaded collection.
+     *
+     * @param  Collection<int|string, Collection<int, mixed>>  $grouped
+     * @return Collection<int, mixed>
+     */
+    private function buildCommentTree(Collection $grouped, ?int $parentId = null): Collection
+    {
+        return $grouped->get($parentId, collect())->map(function ($comment) use ($grouped) {
+            $comment->setRelation('replies', $this->buildCommentTree($grouped, (int) $comment->id));
+
+            return $comment;
+        })->values();
+    }
+}
diff --git a/Helpdesk/Models/.gitkeep b/Helpdesk/Models/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Models/Attachment.php b/Helpdesk/Models/Attachment.php
new file mode 100644
index 00000000..7f6b86fa
--- /dev/null
+++ b/Helpdesk/Models/Attachment.php
@@ -0,0 +1,47 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Support\Facades\Storage;
+
+final class Attachment extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_attachments';
+
+    /** @var list<string> */
+    protected $fillable = ['ticket_id', 'comment_id', 'user_id', 'disk', 'path', 'original_name', 'mime_type', 'size'];
+
+    /** @var array<string, string> */
+    protected $casts = ['size' => 'integer'];
+
+    /** @return BelongsTo<Ticket, Attachment> */
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    /** @return BelongsTo<Comment, Attachment> */
+    public function comment(): BelongsTo
+    {
+        return $this->belongsTo(Comment::class, 'comment_id');
+    }
+
+    /** @return BelongsTo<User, Attachment> */
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'user_id');
+    }
+
+    public function url(): string
+    {
+        return Storage::disk($this->disk)->url($this->path);
+    }
+}
diff --git a/Helpdesk/Models/AutomationRule.php b/Helpdesk/Models/AutomationRule.php
new file mode 100644
index 00000000..3665923c
--- /dev/null
+++ b/Helpdesk/Models/AutomationRule.php
@@ -0,0 +1,14 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+final class AutomationRule extends Model
+{
+    protected $table = 'helpdesk_automation_rules';
+    protected $fillable = ['company_id','name','slug','match_sender','match_subject','match_mailbox','match_category_id','set_priority_id','set_category_id','set_team_id','set_project_id','set_status_id','set_agent_id','is_active','sort_order'];
+    protected $casts = ['company_id'=>'integer','match_category_id'=>'integer','set_priority_id'=>'integer','set_category_id'=>'integer','set_team_id'=>'integer','set_project_id'=>'integer','set_status_id'=>'integer','set_agent_id'=>'integer','is_active'=>'boolean','sort_order'=>'integer'];
+}
diff --git a/Helpdesk/Models/CannedResponse.php b/Helpdesk/Models/CannedResponse.php
new file mode 100644
index 00000000..d932c603
--- /dev/null
+++ b/Helpdesk/Models/CannedResponse.php
@@ -0,0 +1,17 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+final class CannedResponse extends Model
+{
+    protected $table = 'helpdesk_canned_responses';
+    protected $fillable = ['company_id','category_id','team_id','name','slug','visibility','subject','body','is_active','sort_order'];
+    protected $casts = ['company_id'=>'integer','category_id'=>'integer','team_id'=>'integer','is_active'=>'boolean','sort_order'=>'integer'];
+    public function category(): BelongsTo { return $this->belongsTo(Category::class, 'category_id'); }
+    public function team(): BelongsTo { return $this->belongsTo(Team::class, 'team_id'); }
+}
diff --git a/Helpdesk/Models/Category.php b/Helpdesk/Models/Category.php
new file mode 100644
index 00000000..53e0c774
--- /dev/null
+++ b/Helpdesk/Models/Category.php
@@ -0,0 +1,36 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+final class Category extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_categories';
+
+    /** @var list<string> */
+    protected $fillable = ['company_id', 'name', 'slug', 'color', 'description'];
+
+    /** @var array<string, string> */
+    protected $casts = ['company_id' => 'integer'];
+
+    /** @return HasMany<Ticket> */
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'category_id');
+    }
+
+    /** @return BelongsToMany<User> */
+    public function agents(): BelongsToMany
+    {
+        return $this->belongsToMany(User::class, 'helpdesk_category_user', 'category_id', 'user_id')->withTimestamps();
+    }
+}
diff --git a/Helpdesk/Models/ChecklistItem.php b/Helpdesk/Models/ChecklistItem.php
new file mode 100644
index 00000000..1a431bb1
--- /dev/null
+++ b/Helpdesk/Models/ChecklistItem.php
@@ -0,0 +1,16 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+final class ChecklistItem extends Model
+{
+    protected $table = 'helpdesk_checklist_items';
+    protected $fillable = ['ticket_id','template_id','title','description','is_completed','completed_by','completed_at','sort_order'];
+    protected $casts = ['ticket_id'=>'integer','template_id'=>'integer','is_completed'=>'boolean','completed_by'=>'integer','completed_at'=>'datetime','sort_order'=>'integer'];
+    public function ticket(): BelongsTo { return $this->belongsTo(Ticket::class, 'ticket_id'); }
+}
diff --git a/Helpdesk/Models/ChecklistTemplate.php b/Helpdesk/Models/ChecklistTemplate.php
new file mode 100644
index 00000000..e9bb4270
--- /dev/null
+++ b/Helpdesk/Models/ChecklistTemplate.php
@@ -0,0 +1,14 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+final class ChecklistTemplate extends Model
+{
+    protected $table = 'helpdesk_checklist_templates';
+    protected $fillable = ['company_id','category_id','project_id','name','slug','items','is_active'];
+    protected $casts = ['company_id'=>'integer','category_id'=>'integer','project_id'=>'integer','items'=>'array','is_active'=>'boolean'];
+}
diff --git a/Helpdesk/Models/Comment.php b/Helpdesk/Models/Comment.php
new file mode 100644
index 00000000..7c2a73a8
--- /dev/null
+++ b/Helpdesk/Models/Comment.php
@@ -0,0 +1,51 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+final class Comment extends Model
+{
+    protected $table = 'helpdesk_comments';
+
+    /** @var list<string> */
+    protected $fillable = ['ticket_id', 'parent_id', 'user_id', 'body', 'is_internal'];
+
+    /** @var array<string, string> */
+    protected $casts = ['is_internal' => 'boolean'];
+
+    /** @return BelongsTo<Ticket, Comment> */
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    /** @return BelongsTo<Comment, Comment> */
+    public function parent(): BelongsTo
+    {
+        return $this->belongsTo(self::class, 'parent_id');
+    }
+
+    /** @return HasMany<Comment> */
+    public function replies(): HasMany
+    {
+        return $this->hasMany(self::class, 'parent_id')->oldest();
+    }
+
+    /** @return BelongsTo<User, Comment> */
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'user_id');
+    }
+
+    /** @return HasMany<Attachment> */
+    public function attachments(): HasMany
+    {
+        return $this->hasMany(Attachment::class, 'comment_id');
+    }
+}
diff --git a/Helpdesk/Models/GitCommit.php b/Helpdesk/Models/GitCommit.php
new file mode 100644
index 00000000..637aa4fa
--- /dev/null
+++ b/Helpdesk/Models/GitCommit.php
@@ -0,0 +1,36 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+final class GitCommit extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_git_commits';
+
+    /** @var list<string> */
+    protected $fillable = [
+        'repository_id', 'ticket_id', 'hash', 'short_hash', 'branch', 'author_name', 'author_email', 'message', 'url', 'committed_at',
+    ];
+
+    /** @var array<string, string> */
+    protected $casts = ['repository_id' => 'integer', 'ticket_id' => 'integer', 'committed_at' => 'datetime'];
+
+    /** @return BelongsTo<GitRepository, GitCommit> */
+    public function repository(): BelongsTo
+    {
+        return $this->belongsTo(GitRepository::class, 'repository_id');
+    }
+
+    /** @return BelongsTo<Ticket, GitCommit> */
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+}
diff --git a/Helpdesk/Models/GitRepository.php b/Helpdesk/Models/GitRepository.php
new file mode 100644
index 00000000..cf58fc29
--- /dev/null
+++ b/Helpdesk/Models/GitRepository.php
@@ -0,0 +1,41 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+final class GitRepository extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_git_repositories';
+
+    /** @var list<string> */
+    protected $fillable = ['company_id', 'project_id', 'name', 'provider', 'remote_url', 'default_branch', 'webhook_secret', 'is_active'];
+
+    /** @var array<string, string> */
+    protected $casts = ['company_id' => 'integer', 'project_id' => 'integer', 'is_active' => 'boolean'];
+
+    /** @return BelongsTo<Project, GitRepository> */
+    public function project(): BelongsTo
+    {
+        return $this->belongsTo(Project::class, 'project_id');
+    }
+
+    /** @return HasMany<GitCommit> */
+    public function commits(): HasMany
+    {
+        return $this->hasMany(GitCommit::class, 'repository_id')->latest('committed_at');
+    }
+
+    /** @return HasMany<GitWebhookLog> */
+    public function webhookLogs(): HasMany
+    {
+        return $this->hasMany(GitWebhookLog::class, 'repository_id')->latest('received_at');
+    }
+}
diff --git a/Helpdesk/Models/GitWebhookLog.php b/Helpdesk/Models/GitWebhookLog.php
new file mode 100644
index 00000000..ffdabe56
--- /dev/null
+++ b/Helpdesk/Models/GitWebhookLog.php
@@ -0,0 +1,51 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+final class GitWebhookLog extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_git_webhook_logs';
+
+    /** @var list<string> */
+    protected $fillable = [
+        'repository_id',
+        'provider',
+        'delivery_id',
+        'event',
+        'status',
+        'message',
+        'commit_count',
+        'linked_count',
+        'ignored_count',
+        'payload',
+        'received_at',
+    ];
+
+    /** @var array<string, string> */
+    protected $casts = [
+        'repository_id' => 'integer',
+        'commit_count' => 'integer',
+        'linked_count' => 'integer',
+        'ignored_count' => 'integer',
+        'payload' => 'array',
+        'received_at' => 'datetime',
+    ];
+
+    /**
+     * Repository that received the provider webhook.
+     *
+     * @return BelongsTo<GitRepository, GitWebhookLog>
+     */
+    public function repository(): BelongsTo
+    {
+        return $this->belongsTo(GitRepository::class, 'repository_id');
+    }
+}
diff --git a/Helpdesk/Models/KanbanBoard.php b/Helpdesk/Models/KanbanBoard.php
new file mode 100644
index 00000000..ab77bc4c
--- /dev/null
+++ b/Helpdesk/Models/KanbanBoard.php
@@ -0,0 +1,44 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
+
+/**
+ * Configurable Helpdesk Kanban board.
+ */
+final class KanbanBoard extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_kanban_boards';
+
+    /** @var list<string> */
+    protected $fillable = [
+        'name',
+        'slug',
+        'description',
+        'is_default',
+        'sort_order',
+    ];
+
+    /** @var array<string, string> */
+    protected $casts = [
+        'is_default' => 'boolean',
+        'sort_order' => 'integer',
+    ];
+
+    /** @return BelongsToMany<Status> */
+    public function statuses(): BelongsToMany
+    {
+        return $this->belongsToMany(Status::class, 'helpdesk_kanban_board_statuses', 'board_id', 'status_id')
+            ->withPivot(['sort_order'])
+            ->orderBy('helpdesk_kanban_board_statuses.sort_order')
+            ->orderBy('helpdesk_statuses.sort_order')
+            ->withTimestamps();
+    }
+}
diff --git a/Helpdesk/Models/Priority.php b/Helpdesk/Models/Priority.php
new file mode 100644
index 00000000..caf3efc0
--- /dev/null
+++ b/Helpdesk/Models/Priority.php
@@ -0,0 +1,28 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+final class Priority extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_priorities';
+
+    /** @var list<string> */
+    protected $fillable = ['name', 'slug', 'color', 'sort_order'];
+
+    /** @var array<string, string> */
+    protected $casts = ['sort_order' => 'integer'];
+
+    /** @return HasMany<Ticket> */
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'priority_id');
+    }
+}
diff --git a/Helpdesk/Models/Product.php b/Helpdesk/Models/Product.php
new file mode 100644
index 00000000..cec09c48
--- /dev/null
+++ b/Helpdesk/Models/Product.php
@@ -0,0 +1,16 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+final class Product extends Model
+{
+    protected $table = 'helpdesk_products';
+    protected $fillable = ['company_id','name','slug','type','version','release_channel','description','is_active'];
+    protected $casts = ['company_id'=>'integer','is_active'=>'boolean'];
+    public function tickets(): HasMany { return $this->hasMany(Ticket::class, 'product_id'); }
+}
diff --git a/Helpdesk/Models/Project.php b/Helpdesk/Models/Project.php
new file mode 100644
index 00000000..eea3f35a
--- /dev/null
+++ b/Helpdesk/Models/Project.php
@@ -0,0 +1,37 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+final class Project extends Model
+{
+    use HasFactory;
+    use SoftDeletes;
+
+    protected $table = 'helpdesk_projects';
+
+    /** @var list<string> */
+    protected $fillable = ['company_id', 'team_id', 'title', 'slug', 'color', 'description', 'archived_at'];
+
+    /** @var array<string, string> */
+    protected $casts = ['company_id' => 'integer', 'team_id' => 'integer', 'archived_at' => 'datetime'];
+
+    /** @return BelongsTo<Team, Project> */
+    public function team(): BelongsTo
+    {
+        return $this->belongsTo(Team::class, 'team_id');
+    }
+
+    /** @return HasMany<Ticket> */
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'project_id');
+    }
+}
diff --git a/Helpdesk/Models/SlaPolicy.php b/Helpdesk/Models/SlaPolicy.php
new file mode 100644
index 00000000..e249c742
--- /dev/null
+++ b/Helpdesk/Models/SlaPolicy.php
@@ -0,0 +1,17 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+final class SlaPolicy extends Model
+{
+    protected $table = 'helpdesk_sla_policies';
+    protected $fillable = ['company_id','priority_id','category_id','name','slug','first_response_minutes','resolution_minutes','business_hours_only','is_default','is_active'];
+    protected $casts = ['company_id'=>'integer','priority_id'=>'integer','category_id'=>'integer','first_response_minutes'=>'integer','resolution_minutes'=>'integer','business_hours_only'=>'boolean','is_default'=>'boolean','is_active'=>'boolean'];
+    public function priority(): BelongsTo { return $this->belongsTo(Priority::class, 'priority_id'); }
+    public function category(): BelongsTo { return $this->belongsTo(Category::class, 'category_id'); }
+}
diff --git a/Helpdesk/Models/Status.php b/Helpdesk/Models/Status.php
new file mode 100644
index 00000000..d91006df
--- /dev/null
+++ b/Helpdesk/Models/Status.php
@@ -0,0 +1,35 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+/**
+ * @property int $id
+ * @property string $name
+ * @property string $slug
+ * @property string $color
+ * @property bool $is_closed
+ */
+final class Status extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_statuses';
+
+    /** @var list<string> */
+    protected $fillable = ['name', 'slug', 'color', 'sort_order', 'is_closed'];
+
+    /** @var array<string, string> */
+    protected $casts = ['is_closed' => 'boolean', 'sort_order' => 'integer'];
+
+    /** @return HasMany<Ticket> */
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'status_id');
+    }
+}
diff --git a/Helpdesk/Models/Tag.php b/Helpdesk/Models/Tag.php
new file mode 100644
index 00000000..5683f26a
--- /dev/null
+++ b/Helpdesk/Models/Tag.php
@@ -0,0 +1,16 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
+
+final class Tag extends Model
+{
+    protected $table = 'helpdesk_tags';
+    protected $fillable = ['company_id','name','slug','color'];
+    protected $casts = ['company_id'=>'integer'];
+    public function tickets(): BelongsToMany { return $this->belongsToMany(Ticket::class, 'helpdesk_ticket_tag', 'tag_id', 'ticket_id'); }
+}
diff --git a/Helpdesk/Models/Team.php b/Helpdesk/Models/Team.php
new file mode 100644
index 00000000..c85c3bc3
--- /dev/null
+++ b/Helpdesk/Models/Team.php
@@ -0,0 +1,39 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+final class Team extends Model
+{
+    use HasFactory;
+    use SoftDeletes;
+
+    protected $table = 'helpdesk_teams';
+
+    /** @var list<string> */
+    protected $fillable = ['company_id', 'name', 'slug', 'color', 'description', 'archived_at'];
+
+    /** @var array<string, string> */
+    protected $casts = [
+        'company_id' => 'integer',
+        'archived_at' => 'datetime',
+    ];
+
+    /** @return HasMany<Project> */
+    public function projects(): HasMany
+    {
+        return $this->hasMany(Project::class, 'team_id');
+    }
+
+    /** @return HasMany<Ticket> */
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'team_id');
+    }
+}
diff --git a/Helpdesk/Models/Ticket.php b/Helpdesk/Models/Ticket.php
new file mode 100644
index 00000000..1efa5bb8
--- /dev/null
+++ b/Helpdesk/Models/Ticket.php
@@ -0,0 +1,188 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+/**
+ * @property int $id
+ * @property string $reference
+ * @property string $subject
+ * @property string $body
+ */
+final class Ticket extends Model
+{
+    use SoftDeletes;
+
+    protected $table = 'helpdesk_tickets';
+
+    /** @var list<string> */
+    protected $fillable = [
+        'reference', 'company_id', 'user_id', 'agent_id', 'status_id', 'priority_id', 'category_id', 'project_id', 'team_id',
+        'subject', 'body', 'due_at', 'completed_at', 'last_activity_at', 'archived_at',
+        'sla_policy_id', 'product_id', 'first_response_at', 'sla_first_response_due_at', 'sla_resolution_due_at',
+        'sla_first_response_breached_at', 'sla_resolution_breached_at', 'public_replies_count', 'time_spent_minutes',
+    ];
+
+    /** @var array<string, string> */
+    protected $casts = [
+        'company_id' => 'integer',
+        'team_id' => 'integer',
+        'due_at' => 'datetime',
+        'completed_at' => 'datetime',
+        'last_activity_at' => 'datetime',
+        'archived_at' => 'datetime',
+        'sla_policy_id' => 'integer',
+        'product_id' => 'integer',
+        'first_response_at' => 'datetime',
+        'sla_first_response_due_at' => 'datetime',
+        'sla_resolution_due_at' => 'datetime',
+        'sla_first_response_breached_at' => 'datetime',
+        'sla_resolution_breached_at' => 'datetime',
+        'public_replies_count' => 'integer',
+        'time_spent_minutes' => 'integer',
+    ];
+
+    /** @return BelongsTo<User, Ticket> */
+    public function owner(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'user_id');
+    }
+
+    /** @return BelongsTo<User, Ticket> */
+    public function agent(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'agent_id');
+    }
+
+    /** @return BelongsTo<Status, Ticket> */
+    public function status(): BelongsTo
+    {
+        return $this->belongsTo(Status::class, 'status_id');
+    }
+
+    /** @return BelongsTo<Priority, Ticket> */
+    public function priority(): BelongsTo
+    {
+        return $this->belongsTo(Priority::class, 'priority_id');
+    }
+
+    /** @return BelongsTo<Category, Ticket> */
+    public function category(): BelongsTo
+    {
+        return $this->belongsTo(Category::class, 'category_id');
+    }
+
+    /** @return BelongsTo<Project, Ticket> */
+    public function project(): BelongsTo
+    {
+        return $this->belongsTo(Project::class, 'project_id');
+    }
+
+    /** @return BelongsTo<Team, Ticket> */
+    public function team(): BelongsTo
+    {
+        return $this->belongsTo(Team::class, 'team_id');
+    }
+
+    /** @return HasMany<Comment> */
+    public function comments(): HasMany
+    {
+        return $this->hasMany(Comment::class, 'ticket_id')
+            ->whereNull('parent_id')
+            ->oldest();
+    }
+
+
+    /** @return BelongsTo<SlaPolicy, Ticket> */
+    public function slaPolicy(): BelongsTo
+    {
+        return $this->belongsTo(SlaPolicy::class, 'sla_policy_id');
+    }
+
+    /** @return BelongsTo<Product, Ticket> */
+    public function product(): BelongsTo
+    {
+        return $this->belongsTo(Product::class, 'product_id');
+    }
+
+    /** @return HasMany<TicketSlaEvent> */
+    public function slaEvents(): HasMany
+    {
+        return $this->hasMany(TicketSlaEvent::class, 'ticket_id')->latest();
+    }
+
+    /** @return HasMany<TicketRating> */
+    public function ratings(): HasMany
+    {
+        return $this->hasMany(TicketRating::class, 'ticket_id')->latest();
+    }
+
+    /** @return HasMany<ChecklistItem> */
+    public function checklistItems(): HasMany
+    {
+        return $this->hasMany(ChecklistItem::class, 'ticket_id')->orderBy('sort_order')->orderBy('id');
+    }
+
+    /** @return BelongsToMany<Tag> */
+    public function tags(): BelongsToMany
+    {
+        return $this->belongsToMany(Tag::class, 'helpdesk_ticket_tag', 'ticket_id', 'tag_id');
+    }
+
+    public function getSlaFirstResponseBreachedAttribute(): bool
+    {
+        return $this->first_response_at === null
+            && $this->sla_first_response_due_at !== null
+            && now()->greaterThan($this->sla_first_response_due_at);
+    }
+
+    public function getSlaResolutionBreachedAttribute(): bool
+    {
+        return $this->completed_at === null
+            && $this->sla_resolution_due_at !== null
+            && now()->greaterThan($this->sla_resolution_due_at);
+    }
+
+    /** @return HasMany<GitCommit> */
+    public function gitCommits(): HasMany
+    {
+        return $this->hasMany(GitCommit::class, 'ticket_id')->latest('committed_at');
+    }
+
+    /** @return HasMany<Attachment> */
+    public function attachments(): HasMany
+    {
+        return $this->hasMany(Attachment::class, 'ticket_id')->latest();
+    }
+
+    /** @param Builder<Ticket> $query @return Builder<Ticket> */
+    public function scopeOpen(Builder $query): Builder
+    {
+        return $query->whereNull('completed_at');
+    }
+
+    /** @param Builder<Ticket> $query @return Builder<Ticket> */
+    public function scopeVisibleTo(Builder $query, User $user): Builder
+    {
+        if ((bool) ($user->helpdesk_admin ?? false)) {
+            return $query;
+        }
+
+        if ((bool) ($user->helpdesk_agent ?? false)) {
+            return $query->where(static function (Builder $subQuery) use ($user): void {
+                $subQuery->where('agent_id', $user->id)->orWhere('user_id', $user->id);
+            });
+        }
+
+        return $query->where('user_id', $user->id);
+    }
+}
diff --git a/Helpdesk/Models/TicketRating.php b/Helpdesk/Models/TicketRating.php
new file mode 100644
index 00000000..6595b314
--- /dev/null
+++ b/Helpdesk/Models/TicketRating.php
@@ -0,0 +1,14 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+final class TicketRating extends Model
+{
+    protected $table = 'helpdesk_ticket_ratings';
+    protected $fillable = ['ticket_id','agent_id','team_id','category_id','rating','token','comment','rated_at'];
+    protected $casts = ['ticket_id'=>'integer','agent_id'=>'integer','team_id'=>'integer','category_id'=>'integer','rating'=>'integer','rated_at'=>'datetime'];
+}
diff --git a/Helpdesk/Models/TicketSlaEvent.php b/Helpdesk/Models/TicketSlaEvent.php
new file mode 100644
index 00000000..567bd41b
--- /dev/null
+++ b/Helpdesk/Models/TicketSlaEvent.php
@@ -0,0 +1,14 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+final class TicketSlaEvent extends Model
+{
+    protected $table = 'helpdesk_ticket_sla_events';
+    protected $fillable = ['ticket_id','sla_policy_id','event','due_at','occurred_at','breached','meta'];
+    protected $casts = ['ticket_id'=>'integer','sla_policy_id'=>'integer','due_at'=>'datetime','occurred_at'=>'datetime','breached'=>'boolean','meta'=>'array'];
+}
diff --git a/Helpdesk/Models/WorkflowLog.php b/Helpdesk/Models/WorkflowLog.php
new file mode 100644
index 00000000..2b218c1f
--- /dev/null
+++ b/Helpdesk/Models/WorkflowLog.php
@@ -0,0 +1,38 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+final class WorkflowLog extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_workflow_logs';
+
+    /** @var list<string> */
+    protected $fillable = ['template_id', 'ticket_id', 'event', 'recipient', 'subject', 'status', 'tracking_token', 'first_opened_at', 'last_opened_at', 'opened_count', 'error'];
+
+    /** @var array<string, string> */
+    protected $casts = [
+        'first_opened_at' => 'datetime',
+        'last_opened_at' => 'datetime',
+        'opened_count' => 'integer',
+    ];
+
+    /** @return BelongsTo<WorkflowTemplate, WorkflowLog> */
+    public function template(): BelongsTo
+    {
+        return $this->belongsTo(WorkflowTemplate::class, 'template_id');
+    }
+
+    /** @return BelongsTo<Ticket, WorkflowLog> */
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+}
diff --git a/Helpdesk/Models/WorkflowTemplate.php b/Helpdesk/Models/WorkflowTemplate.php
new file mode 100644
index 00000000..a4ce2027
--- /dev/null
+++ b/Helpdesk/Models/WorkflowTemplate.php
@@ -0,0 +1,28 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+final class WorkflowTemplate extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_workflow_templates';
+
+    /** @var list<string> */
+    protected $fillable = ['name', 'event', 'subject', 'html_body', 'text_body', 'to_role', 'cc', 'bcc', 'is_active'];
+
+    /** @var array<string, string> */
+    protected $casts = ['is_active' => 'boolean'];
+
+    /** @return HasMany<WorkflowLog> */
+    public function logs(): HasMany
+    {
+        return $this->hasMany(WorkflowLog::class, 'template_id');
+    }
+}
diff --git a/Helpdesk/Policies/TicketPolicy.php b/Helpdesk/Policies/TicketPolicy.php
new file mode 100644
index 00000000..6d45f1f7
--- /dev/null
+++ b/Helpdesk/Policies/TicketPolicy.php
@@ -0,0 +1,57 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Policies;
+
+use App\Models\User;
+use Modules\Helpdesk\Models\Ticket;
+
+final class TicketPolicy
+{
+    public function viewAny(User $user): bool
+    {
+        return true;
+    }
+
+    public function view(User $user, Ticket $ticket): bool
+    {
+        return $this->isPrivileged($user)
+            || ((bool) ($user->helpdesk_agent ?? false) && ((int) $ticket->agent_id === (int) $user->id || (int) $ticket->user_id === (int) $user->id))
+            || (int) $ticket->user_id === (int) $user->id;
+    }
+
+    public function create(User $user): bool
+    {
+        return true;
+    }
+
+    public function update(User $user, Ticket $ticket): bool
+    {
+        return $this->isPrivileged($user)
+            || ((bool) ($user->helpdesk_agent ?? false) && (int) $ticket->agent_id === (int) $user->id);
+    }
+
+    public function comment(User $user, Ticket $ticket): bool
+    {
+        return $this->view($user, $ticket);
+    }
+
+    public function delete(User $user, Ticket $ticket): bool
+    {
+        return $this->isPrivileged($user);
+    }
+
+    private function isPrivileged(User $user): bool
+    {
+        if ((bool) ($user->helpdesk_admin ?? false)) {
+            return true;
+        }
+
+        if (method_exists($user, 'isMpbaPlatformAdmin') && $user->isMpbaPlatformAdmin()) {
+            return true;
+        }
+
+        return false;
+    }
+}
diff --git a/Helpdesk/Providers/.gitkeep b/Helpdesk/Providers/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Providers/HelpdeskServiceProvider.php b/Helpdesk/Providers/HelpdeskServiceProvider.php
new file mode 100644
index 00000000..b441b10e
--- /dev/null
+++ b/Helpdesk/Providers/HelpdeskServiceProvider.php
@@ -0,0 +1,193 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Providers;
+
+use Illuminate\Support\Facades\Blade;
+use Illuminate\Support\Facades\Config;
+use Illuminate\Support\Facades\File;
+use Illuminate\Support\Facades\Gate;
+use Illuminate\Support\ServiceProvider;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\HelpdeskDashboardWidget;
+use Modules\Helpdesk\Livewire\KanbanBoard;
+use Modules\Helpdesk\Livewire\SettingsManager;
+use Modules\Helpdesk\Livewire\TicketCreate;
+use Modules\Helpdesk\Livewire\TicketIndex;
+use Modules\Helpdesk\Livewire\TicketShow;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Policies\TicketPolicy;
+use Modules\Helpdesk\Support\ModuleInfo;
+
+final class HelpdeskServiceProvider extends ServiceProvider
+{
+    /**
+     * Module name.
+     */
+    protected string $moduleName = 'Helpdesk';
+
+    /**
+     * Lowercase module name.
+     */
+    protected string $moduleNameLower = 'helpdesk';
+
+    /**
+     * Register module services.
+     */
+    public function register(): void
+    {
+        $this->app->register(RouteServiceProvider::class);
+
+        $this->mergeConfigFrom(
+            module_path(ModuleInfo::name(), 'Config/config.php'),
+            ModuleInfo::nameLower()
+        );
+    }
+
+    /**
+     * Bootstrap module services.
+     */
+    public function boot(): void
+    {
+        $this->registerTranslations();
+        $this->registerConfig();
+        $this->registerViews();
+        $this->registerHelpers();
+        $this->registerCommands();
+        $this->registerLivewireComponents();
+        $this->registerPolicies();
+
+        $this->loadMigrationsFrom(module_path(ModuleInfo::name(), 'Database/Migrations'));
+    }
+
+    /**
+     * Register Livewire components used by the module.
+     */
+    protected function registerLivewireComponents(): void
+    {
+        Livewire::component('helpdesk.ticket-index', TicketIndex::class);
+        Livewire::component('helpdesk.ticket-create', TicketCreate::class);
+        Livewire::component('helpdesk.ticket-show', TicketShow::class);
+        Livewire::component('helpdesk.dashboard-widget', HelpdeskDashboardWidget::class);
+        Livewire::component('helpdesk.kanban-board', KanbanBoard::class);
+        Livewire::component('helpdesk.settings-manager', SettingsManager::class);
+    }
+
+    /**
+     * Register policies and gates.
+     */
+    protected function registerPolicies(): void
+    {
+        Gate::policy(Ticket::class, TicketPolicy::class);
+
+        Gate::define('helpdesk-admin', static fn ($user): bool => (bool) ($user->helpdesk_admin ?? false));
+        Gate::define('helpdesk-agent', static fn ($user): bool => (bool) (($user->helpdesk_agent ?? false) || ($user->helpdesk_admin ?? false)));
+    }
+
+    /**
+     * Register helpers.
+     */
+    protected function registerHelpers(): void
+    {
+        foreach (glob(module_path(ModuleInfo::name(), 'Helpers/*.php')) ?: [] as $filename) {
+            require_once $filename;
+        }
+    }
+
+    /**
+     * Dynamically register console commands.
+     */
+    protected function registerCommands(): void
+    {
+        if (! $this->app->runningInConsole()) {
+            return;
+        }
+
+        $commandPath = module_path(ModuleInfo::name(), 'Console');
+
+        if (! is_dir($commandPath)) {
+            return;
+        }
+
+        $commands = collect(File::allFiles($commandPath))
+            ->map(fn ($file): string => 'Modules\\'.$this->moduleName.'\\Console\\'.$file->getFilenameWithoutExtension())
+            ->filter(fn (string $class): bool => class_exists($class))
+            ->values()
+            ->all();
+
+        $this->commands($commands);
+    }
+
+    /**
+     * Register config publishing.
+     */
+    protected function registerConfig(): void
+    {
+        $this->publishes([
+            module_path(ModuleInfo::name(), 'Config/config.php') => config_path(ModuleInfo::nameLower().'.php'),
+        ], 'config');
+    }
+
+    /**
+     * Register module views.
+     */
+    protected function registerViews(): void
+    {
+        $viewPath = resource_path('views/modules/'.ModuleInfo::nameLower());
+        $sourcePath = module_path(ModuleInfo::name(), 'Resources/views');
+
+        $this->publishes([
+            $sourcePath => $viewPath,
+        ], ['views', ModuleInfo::nameLower().'-module-views']);
+
+        $this->loadViewsFrom(array_merge($this->getPublishableViewPaths(), [$sourcePath]), ModuleInfo::nameLower());
+
+        Blade::componentNamespace('Modules\Helpdesk\View\Components', 'helpdesk');
+        Blade::anonymousComponentPath($sourcePath.'/components', 'helpdesk');
+    }
+
+    /**
+     * Register translations.
+     */
+    protected function registerTranslations(): void
+    {
+        $langPath = resource_path('lang/modules/'.ModuleInfo::nameLower());
+
+        if (is_dir($langPath)) {
+            $this->loadTranslationsFrom($langPath, ModuleInfo::nameLower());
+
+            return;
+        }
+
+        $this->loadTranslationsFrom(module_path(ModuleInfo::name(), 'Resources/lang'), ModuleInfo::nameLower());
+    }
+
+    /**
+     * Get publishable view override paths.
+     *
+     * @return array<int, string>
+     */
+    private function getPublishableViewPaths(): array
+    {
+        $paths = [];
+
+        foreach (Config::get('view.paths') as $path) {
+            if (is_dir($path.'/modules/'.ModuleInfo::nameLower())) {
+                $paths[] = $path.'/modules/'.ModuleInfo::nameLower();
+            }
+        }
+
+        return $paths;
+    }
+
+    /**
+     * Get provided services.
+     *
+     * @return array<int, string>
+     */
+    public function provides(): array
+    {
+        return [];
+    }
+}
diff --git a/Helpdesk/Providers/RouteServiceProvider.php b/Helpdesk/Providers/RouteServiceProvider.php
new file mode 100644
index 00000000..9acc652e
--- /dev/null
+++ b/Helpdesk/Providers/RouteServiceProvider.php
@@ -0,0 +1,50 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Providers;
+
+use Illuminate\Foundation\Support\Providers\RouteServiceProvider as ServiceProvider;
+use Illuminate\Support\Facades\Route;
+use Modules\Helpdesk\Http\Controllers\WorkflowOpenController;
+use Modules\Helpdesk\Support\ModuleInfo;
+
+final class RouteServiceProvider extends ServiceProvider
+{
+    /**
+     * Define module routes.
+     */
+    public function map(): void
+    {
+        $this->mapApiRoutes();
+        $this->mapWebRoutes();
+    }
+
+    /**
+     * Define web routes.
+     */
+    protected function mapWebRoutes(): void
+    {
+        Route::middleware(['web'])
+            ->prefix(config('helpdesk.route_prefix', 'helpdesk'))
+            ->name('helpdesk.')
+            ->get('/workflow/open/{token}', WorkflowOpenController::class)
+            ->name('workflow.open');
+
+        Route::middleware(config('helpdesk.middleware', ['web', 'auth']))
+            ->prefix(config('helpdesk.route_prefix', 'helpdesk'))
+            ->name('helpdesk.')
+            ->group(module_path(ModuleInfo::name(), 'Routes/web.php'));
+    }
+
+    /**
+     * Define API routes.
+     */
+    protected function mapApiRoutes(): void
+    {
+        Route::prefix('api/helpdesk')
+            ->middleware('api')
+            ->name('api.helpdesk.')
+            ->group(module_path(ModuleInfo::name(), 'Routes/api.php'));
+    }
+}
diff --git a/Helpdesk/Resources/assets/.gitkeep b/Helpdesk/Resources/assets/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Resources/assets/css/.gitkeep b/Helpdesk/Resources/assets/css/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Resources/assets/css/app.css b/Helpdesk/Resources/assets/css/app.css
new file mode 100644
index 00000000..d9f96508
--- /dev/null
+++ b/Helpdesk/Resources/assets/css/app.css
@@ -0,0 +1 @@
+.helpdesk-module{}
diff --git a/Helpdesk/Resources/assets/js/.gitkeep b/Helpdesk/Resources/assets/js/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Resources/assets/js/app.js b/Helpdesk/Resources/assets/js/app.js
new file mode 100644
index 00000000..7ba07a91
--- /dev/null
+++ b/Helpdesk/Resources/assets/js/app.js
@@ -0,0 +1,5 @@
+import './bootstrap';
+import Sortable from 'sortablejs';
+
+window.Sortable = Sortable;
+console.info('Helpdesk module assets loaded');
diff --git a/Helpdesk/Resources/assets/js/bootstrap.js b/Helpdesk/Resources/assets/js/bootstrap.js
new file mode 100644
index 00000000..f7ae55eb
--- /dev/null
+++ b/Helpdesk/Resources/assets/js/bootstrap.js
@@ -0,0 +1,4 @@
+import axios from 'axios';
+
+window.axios = window.axios || axios;
+window.axios.defaults.headers.common['X-Requested-With'] = 'XMLHttpRequest';
diff --git a/Helpdesk/Resources/assets/sass/app.scss b/Helpdesk/Resources/assets/sass/app.scss
new file mode 100644
index 00000000..95b512a2
--- /dev/null
+++ b/Helpdesk/Resources/assets/sass/app.scss
@@ -0,0 +1,3 @@
+.helpdesk-module {
+    min-height: 100vh;
+}
diff --git a/Helpdesk/Resources/lang/.gitkeep b/Helpdesk/Resources/lang/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Resources/views/.gitkeep b/Helpdesk/Resources/views/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Resources/views/components/html-editor.blade.php b/Helpdesk/Resources/views/components/html-editor.blade.php
new file mode 100644
index 00000000..21fbc616
--- /dev/null
+++ b/Helpdesk/Resources/views/components/html-editor.blade.php
@@ -0,0 +1,75 @@
+@props([
+    'label' => 'Details',
+    'rows' => 10,
+    'placeholder' => 'Write your message...',
+])
+
+@php
+    $wireModel = $attributes->wire('model');
+    $model = $wireModel->value();
+    $initialValue = $model ? data_get($this, $model, '') : '';
+@endphp
+
+<div
+    {{ $attributes->whereDoesntStartWith('wire:model')->merge(['class' => 'space-y-2']) }}
+    x-on:helpdesk-editor-reset.window="if ($event.detail.model === model) clear()"
+    x-data="{
+        model: @js($model),
+        value: @js($initialValue),
+        sync() {
+            this.value = this.$refs.editor.innerHTML;
+            if (this.model) {
+                this.$wire.set(this.model, this.value, false);
+            }
+        },
+        command(action, value = null) {
+            this.$refs.editor.focus();
+            document.execCommand(action, false, value);
+            this.sync();
+        },
+        clear() {
+            this.value = '';
+            this.$refs.editor.innerHTML = '';
+            if (this.model) {
+                this.$wire.set(this.model, '', false);
+            }
+        },
+        init() {
+            this.$refs.editor.innerHTML = this.value || '';
+        }
+    }"
+>
+    <label class="block text-sm font-medium text-zinc-700 dark:text-zinc-200">{{ $label }}</label>
+
+    @if($model)
+        <input type="hidden" name="{{ $model }}" x-bind:value="value">
+    @endif
+
+    <div class="overflow-hidden rounded-xl border border-zinc-300 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-950" wire:ignore>
+        <div class="flex flex-wrap gap-1 border-b border-zinc-200 bg-zinc-50 p-2 dark:border-zinc-800 dark:bg-zinc-900">
+            <button type="button" x-on:click="command('bold')" class="rounded-lg px-2 py-1 text-sm font-bold hover:bg-zinc-200 dark:hover:bg-zinc-800">B</button>
+            <button type="button" x-on:click="command('italic')" class="rounded-lg px-2 py-1 text-sm italic hover:bg-zinc-200 dark:hover:bg-zinc-800">I</button>
+            <button type="button" x-on:click="command('underline')" class="rounded-lg px-2 py-1 text-sm underline hover:bg-zinc-200 dark:hover:bg-zinc-800">U</button>
+            <button type="button" x-on:click="command('insertUnorderedList')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">• List</button>
+            <button type="button" x-on:click="command('insertOrderedList')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">1. List</button>
+            <button type="button" x-on:click="command('formatBlock', 'blockquote')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Quote</button>
+            <button type="button" x-on:click="const url = prompt('URL'); if (url) command('createLink', url)" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Link</button>
+            <button type="button" x-on:click="command('removeFormat')" class="rounded-lg px-2 py-1 text-sm hover:bg-zinc-200 dark:hover:bg-zinc-800">Clear</button>
+        </div>
+
+        <div
+            x-ref="editor"
+            contenteditable="true"
+            x-on:input.debounce.300ms="sync"
+            x-on:blur="sync"
+            class="prose prose-sm min-h-[{{ (int) $rows * 28 }}px] max-w-none bg-white p-4 text-sm text-zinc-900 outline-none dark:prose-invert dark:bg-zinc-950 dark:text-zinc-100"
+            data-placeholder="{{ $placeholder }}"
+        ></div>
+    </div>
+
+    @if($model)
+        @error($model)
+            <div class="text-sm text-red-600">{{ $message }}</div>
+        @enderror
+    @endif
+</div>
diff --git a/Helpdesk/Resources/views/components/lookup-table.blade.php b/Helpdesk/Resources/views/components/lookup-table.blade.php
new file mode 100644
index 00000000..2c652685
--- /dev/null
+++ b/Helpdesk/Resources/views/components/lookup-table.blade.php
@@ -0,0 +1,20 @@
+<div class="overflow-x-auto">
+    <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
+        <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
+            <tr><th class="px-4 py-3">Name</th><th class="px-4 py-3">Slug</th><th class="px-4 py-3">Colour</th><th class="px-4 py-3">Tickets</th><th class="px-4 py-3 text-right">Actions</th></tr>
+        </thead>
+        <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
+            @forelse ($items as $item)
+                <tr>
+                    <td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->name }}</td>
+                    <td class="px-4 py-3 font-mono text-xs text-zinc-500">{{ $item->slug }}</td>
+                    <td class="px-4 py-3"><flux:badge color="{{ $item->color }}">{{ $item->color }}</flux:badge></td>
+                    <td class="px-4 py-3 text-zinc-500">{{ $item->tickets_count ?? 0 }}</td>
+                    <td class="px-4 py-3 text-right"><flux:button size="sm" wire:click="{{ $edit }}({{ $item->id }})" variant="primary">Edit</flux:button><flux:button size="sm" wire:click="{{ $delete }}({{ $item->id }})" variant="danger">Delete</flux:button></td>
+                </tr>
+            @empty
+                <tr><td colspan="5" class="px-4 py-10 text-center text-zinc-500">No records yet.</td></tr>
+            @endforelse
+        </tbody>
+    </table>
+</div>
diff --git a/Helpdesk/Resources/views/components/project-table.blade.php b/Helpdesk/Resources/views/components/project-table.blade.php
new file mode 100644
index 00000000..402eb92e
--- /dev/null
+++ b/Helpdesk/Resources/views/components/project-table.blade.php
@@ -0,0 +1 @@
+<div class="overflow-x-auto"><table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700"><thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300"><tr><th class="px-4 py-3">Project</th><th class="px-4 py-3">Team</th><th class="px-4 py-3">Slug</th><th class="px-4 py-3">Colour</th><th class="px-4 py-3">Tickets</th><th class="px-4 py-3 text-right">Actions</th></tr></thead><tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">@forelse ($items as $item)<tr><td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->title }}</td><td class="px-4 py-3 text-zinc-500">{{ $item->team?->name ?? 'No team' }}</td><td class="px-4 py-3 font-mono text-xs text-zinc-500">{{ $item->slug }}</td><td class="px-4 py-3"><flux:badge color="{{ $item->color }}">{{ $item->color }}</flux:badge></td><td class="px-4 py-3 text-zinc-500">{{ $item->tickets_count }}</td><td class="px-4 py-3 text-right"><flux:button size="sm" wire:click="editProject({{ $item->id }})" variant="primary">Edit</flux:button><flux:button size="sm" wire:click="deleteProject({{ $item->id }})" variant="danger">Delete</flux:button></td></tr>@empty<tr><td colspan="6" class="px-4 py-10 text-center text-zinc-500">No projects yet.</td></tr>@endforelse</tbody></table></div>
diff --git a/Helpdesk/Resources/views/components/repository-table.blade.php b/Helpdesk/Resources/views/components/repository-table.blade.php
new file mode 100644
index 00000000..54d4d0d8
--- /dev/null
+++ b/Helpdesk/Resources/views/components/repository-table.blade.php
@@ -0,0 +1,38 @@
+@props(['items'])
+
+<div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900">
+    <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
+        <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
+            <tr>
+                <th class="px-4 py-3">Repository</th>
+                <th class="px-4 py-3">Project</th>
+                <th class="px-4 py-3">Provider</th>
+                <th class="px-4 py-3">Branch</th>
+                <th class="px-4 py-3">Commits</th>
+                <th class="px-4 py-3">Webhook</th>
+                <th class="px-4 py-3 text-right">Actions</th>
+            </tr>
+        </thead>
+        <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
+            @forelse ($items as $item)
+                <tr>
+                    <td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->name }}</td>
+                    <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $item->project?->title ?? 'Global' }}</td>
+                    <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $item->provider }}</td>
+                    <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $item->default_branch }}</td>
+                    <td class="px-4 py-3"><flux:badge color="zinc">{{ $item->commits_count }}</flux:badge></td>
+                    <td class="px-4 py-3 text-xs text-zinc-600 dark:text-zinc-300">
+                        <div class="font-medium text-zinc-800 dark:text-zinc-100">{{ $item->webhook_logs_count ?? 0 }} deliveries</div>
+                        <code class="mt-1 block max-w-xs truncate rounded bg-zinc-100 px-2 py-1 text-[11px] text-zinc-700 dark:bg-zinc-800 dark:text-zinc-200">{{ route('api.helpdesk.git.webhook', ['repository' => $item->id]) }}</code>
+                    </td>
+                    <td class="px-4 py-3 text-right">
+                        <flux:button size="sm" variant="primary" wire:click="editRepository({{ $item->id }})">Edit</flux:button>
+                        <flux:button size="sm" variant="danger" wire:click="deleteRepository({{ $item->id }})" wire:confirm="Delete this repository?">Delete</flux:button>
+                    </td>
+                </tr>
+            @empty
+                <tr><td colspan="7" class="px-4 py-8 text-center text-zinc-500">No repositories yet.</td></tr>
+            @endforelse
+        </tbody>
+    </table>
+</div>
diff --git a/Helpdesk/Resources/views/components/settings-section.blade.php b/Helpdesk/Resources/views/components/settings-section.blade.php
new file mode 100644
index 00000000..05892b6e
--- /dev/null
+++ b/Helpdesk/Resources/views/components/settings-section.blade.php
@@ -0,0 +1,8 @@
+<section class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+    <div class="border-b border-zinc-200 bg-zinc-50 px-5 py-4 dark:border-zinc-700 dark:bg-zinc-800/70">
+        <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">{{ $title }}</h2>
+        <p class="mt-1 text-sm text-zinc-500 dark:text-zinc-400">{{ $description }}</p>
+    </div>
+    <div class="border-b border-zinc-200 p-5 dark:border-zinc-700">{{ $form }}</div>
+    <div>{{ $slot }}</div>
+</section>
diff --git a/Helpdesk/Resources/views/components/team-table.blade.php b/Helpdesk/Resources/views/components/team-table.blade.php
new file mode 100644
index 00000000..6dc60692
--- /dev/null
+++ b/Helpdesk/Resources/views/components/team-table.blade.php
@@ -0,0 +1 @@
+<div class="overflow-x-auto"><table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700"><thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300"><tr><th class="px-4 py-3">Team</th><th class="px-4 py-3">Slug</th><th class="px-4 py-3">Colour</th><th class="px-4 py-3">Projects</th><th class="px-4 py-3">Tickets</th><th class="px-4 py-3 text-right">Actions</th></tr></thead><tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">@forelse ($items as $item)<tr><td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $item->name }}</td><td class="px-4 py-3 font-mono text-xs text-zinc-500">{{ $item->slug }}</td><td class="px-4 py-3"><flux:badge color="{{ $item->color }}">{{ $item->color }}</flux:badge></td><td class="px-4 py-3 text-zinc-500">{{ $item->projects_count }}</td><td class="px-4 py-3 text-zinc-500">{{ $item->tickets_count }}</td><td class="px-4 py-3 text-right"><flux:button size="sm" wire:click="editTeam({{ $item->id }})" variant="primary">Edit</flux:button><flux:button size="sm" wire:click="deleteTeam({{ $item->id }})" variant="danger">Delete</flux:button></td></tr>@empty<tr><td colspan="6" class="px-4 py-10 text-center text-zinc-500">No teams yet.</td></tr>@endforelse</tbody></table></div>
diff --git a/Helpdesk/Resources/views/dashboard/card.blade.php b/Helpdesk/Resources/views/dashboard/card.blade.php
new file mode 100644
index 00000000..37648219
--- /dev/null
+++ b/Helpdesk/Resources/views/dashboard/card.blade.php
@@ -0,0 +1 @@
+<livewire:helpdesk.dashboard-widget />
diff --git a/Helpdesk/Resources/views/index.blade.php b/Helpdesk/Resources/views/index.blade.php
new file mode 100644
index 00000000..73a260dd
--- /dev/null
+++ b/Helpdesk/Resources/views/index.blade.php
@@ -0,0 +1,44 @@
+    <div class="space-y-6">
+        <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+            <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-8 text-white">
+                <div class="grid gap-6 lg:grid-cols-[1fr_320px] lg:items-center">
+                    <div>
+                        <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Support operations</p>
+                        <h1 class="mt-2 text-3xl font-semibold tracking-tight md:text-4xl">Helpdesk dashboard</h1>
+                        <p class="mt-3 max-w-3xl text-sm leading-6 text-blue-100/90">Track open workload, closed tickets, response performance, project activity, priorities, Git commits and workflow communication from one professional support workspace.</p>
+                        <div class="mt-5 flex flex-wrap gap-2">
+                            <flux:button :href="route('helpdesk.tickets.create')" wire:navigate variant="primary" icon="plus">New ticket</flux:button>
+                            <flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="ghost" icon="ticket">Active tickets</flux:button>
+                            <flux:button :href="route('helpdesk.kanban')" wire:navigate variant="ghost" icon="squares-2x2">Kanban</flux:button>
+                            <flux:button :href="route('helpdesk.settings')" wire:navigate variant="ghost" icon="cog-6-tooth">Settings</flux:button>
+                        </div>
+                    </div>
+
+                    <div class="rounded-2xl border border-white/10 bg-white/10 p-5 shadow-2xl backdrop-blur">
+                        <div class="grid grid-cols-3 gap-2">
+                            @foreach (range(1, 9) as $cell)
+                                <div class="h-14 rounded-xl bg-white/15"></div>
+                            @endforeach
+                        </div>
+                        <div class="mt-4 rounded-xl bg-white/10 p-4">
+                            <div class="h-2 rounded-full bg-blue-300/80"></div>
+                            <div class="mt-3 h-2 w-3/4 rounded-full bg-emerald-300/80"></div>
+                            <div class="mt-3 h-2 w-1/2 rounded-full bg-rose-300/80"></div>
+                        </div>
+                    </div>
+                </div>
+            </div>
+        </div>
+
+        <div class="rounded-2xl border border-zinc-200 bg-white p-3 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+            <div class="flex flex-wrap gap-2">
+                <flux:button :href="route('helpdesk.index')" wire:navigate variant="primary">Dashboard</flux:button>
+                <flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="ghost">Tickets</flux:button>
+                <flux:button :href="route('helpdesk.tickets.create')" wire:navigate variant="ghost">Create</flux:button>
+                <flux:button :href="route('helpdesk.kanban')" wire:navigate variant="ghost">Kanban</flux:button>
+                <flux:button :href="route('helpdesk.settings')" wire:navigate variant="ghost">Settings</flux:button>
+            </div>
+        </div>
+
+        <livewire:helpdesk.dashboard-widget />
+    </div>
diff --git a/Helpdesk/Resources/views/layouts/master.blade.php b/Helpdesk/Resources/views/layouts/master.blade.php
new file mode 100644
index 00000000..805cc84b
--- /dev/null
+++ b/Helpdesk/Resources/views/layouts/master.blade.php
@@ -0,0 +1,4 @@
+<x-layouts.app :title="$title ?? __('Helpdesk')">
+    {{ $slot ?? '' }}
+    @yield('content')
+</x-layouts.app>
diff --git a/Helpdesk/Resources/views/livewire/dashboard-widget.blade.php b/Helpdesk/Resources/views/livewire/dashboard-widget.blade.php
new file mode 100644
index 00000000..38d713fe
--- /dev/null
+++ b/Helpdesk/Resources/views/livewire/dashboard-widget.blade.php
@@ -0,0 +1,86 @@
+<div class="space-y-6" dusk="helpdesk-dashboard-widget">
+    <div class="grid gap-4 md:grid-cols-4">
+        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+            <div class="text-sm font-medium text-zinc-500">Total tickets</div>
+            <div class="mt-3 text-4xl font-semibold text-zinc-950 dark:text-white">{{ $totalCount }}</div>
+            <div class="mt-3 h-2 rounded-full bg-zinc-100 dark:bg-zinc-800"><div class="h-2 rounded-full bg-blue-500" style="width: 100%"></div></div>
+        </div>
+        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+            <div class="text-sm font-medium text-zinc-500">Open tickets</div>
+            <div class="mt-3 text-4xl font-semibold text-blue-700 dark:text-blue-300">{{ $openCount }}</div>
+            <div class="mt-3 h-2 rounded-full bg-zinc-100 dark:bg-zinc-800"><div class="h-2 rounded-full bg-blue-500" style="width: {{ $openPercent }}%"></div></div>
+        </div>
+        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+            <div class="text-sm font-medium text-zinc-500">Closed tickets</div>
+            <div class="mt-3 text-4xl font-semibold text-emerald-700 dark:text-emerald-300">{{ $closedCount }}</div>
+            <div class="mt-3 h-2 rounded-full bg-zinc-100 dark:bg-zinc-800"><div class="h-2 rounded-full bg-emerald-500" style="width: {{ $closedPercent }}%"></div></div>
+        </div>
+        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+            <div class="text-sm font-medium text-zinc-500">High priority</div>
+            <div class="mt-3 text-4xl font-semibold text-red-700 dark:text-red-300">{{ $criticalCount }}</div>
+            <div class="mt-3 text-xs text-zinc-500">Open urgent/high/critical workload.</div>
+        </div>
+    </div>
+
+    <div class="grid gap-6 lg:grid-cols-3">
+        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 lg:col-span-2">
+            <div class="mb-5 flex items-center justify-between">
+                <div>
+                    <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Performance</h2>
+                    <p class="text-sm text-zinc-500 dark:text-zinc-400">Closure rate and remaining open workload.</p>
+                </div>
+                <flux:badge color="emerald">{{ $closedPercent }}% closed</flux:badge>
+            </div>
+            <div class="space-y-5">
+                <div>
+                    <div class="mb-2 flex justify-between text-sm"><span>Closed</span><span>{{ $closedPercent }}%</span></div>
+                    <div class="h-4 rounded-full bg-zinc-100 dark:bg-zinc-800"><div class="h-4 rounded-full bg-emerald-500" style="width: {{ $closedPercent }}%"></div></div>
+                </div>
+                <div>
+                    <div class="mb-2 flex justify-between text-sm"><span>Open</span><span>{{ $openPercent }}%</span></div>
+                    <div class="h-4 rounded-full bg-zinc-100 dark:bg-zinc-800"><div class="h-4 rounded-full bg-blue-500" style="width: {{ $openPercent }}%"></div></div>
+                </div>
+            </div>
+        </div>
+
+        <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+            <div class="mb-5 flex items-center justify-between">
+                <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Recent commits</h2>
+                <flux:button :href="route('helpdesk.settings')" wire:navigate size="sm" variant="ghost">Git setup</flux:button>
+            </div>
+            <div class="space-y-2">
+                @forelse ($recentCommits as $commit)
+                    <div class="rounded-xl border border-zinc-100 p-3 dark:border-zinc-800">
+                        <div class="font-mono text-xs text-zinc-500">{{ $commit->short_hash }} · {{ $commit->repository?->name }}</div>
+                        <div class="mt-1 truncate text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $commit->message }}</div>
+                    </div>
+                @empty
+                    <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No commits tracked yet.</div>
+                @endforelse
+            </div>
+        </div>
+    </div>
+
+    <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div class="mb-5 flex items-center justify-between">
+            <div>
+                <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Recent tickets</h2>
+                <p class="text-sm text-zinc-500 dark:text-zinc-400">Latest support activity.</p>
+            </div>
+            <flux:button :href="route('helpdesk.tickets.index')" wire:navigate size="sm" variant="ghost">View all</flux:button>
+        </div>
+        <div class="space-y-2">
+            @forelse ($recentTickets as $ticket)
+                <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="block rounded-xl border border-zinc-100 p-3 hover:bg-zinc-50 dark:border-zinc-800 dark:hover:bg-zinc-800">
+                    <div class="flex items-center justify-between gap-3">
+                        <span class="truncate text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</span>
+                        <flux:badge color="{{ $ticket->priority->color }}" size="sm">{{ $ticket->priority->name }}</flux:badge>
+                    </div>
+                    <div class="mt-1 text-xs text-zinc-500">{{ $ticket->reference }} · {{ $ticket->status->name }}</div>
+                </a>
+            @empty
+                <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No helpdesk tickets yet.</div>
+            @endforelse
+        </div>
+    </div>
+</div>
diff --git a/Helpdesk/Resources/views/livewire/kanban-board.blade.php b/Helpdesk/Resources/views/livewire/kanban-board.blade.php
new file mode 100644
index 00000000..a3b6b3d7
--- /dev/null
+++ b/Helpdesk/Resources/views/livewire/kanban-board.blade.php
@@ -0,0 +1,187 @@
+<div class="mx-auto max-w-[1800px] space-y-6" dusk="helpdesk-kanban-board">
+    <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
+            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
+                <div>
+                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Helpdesk workflow</p>
+                    <h1 class="mt-2 text-3xl font-semibold tracking-tight">Kanban board</h1>
+                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">Drag tickets between board columns. Boards and columns are configured in Helpdesk Settings.</p>
+                </div>
+
+                <div class="flex flex-wrap gap-2">
+                    <flux:button :href="route('helpdesk.tickets.create')" wire:navigate variant="primary" icon="plus">New ticket</flux:button>
+                    <flux:button :href="route('helpdesk.settings')" wire:navigate variant="ghost" icon="cog-6-tooth">Configure boards</flux:button>
+                    <flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="ghost" icon="list-bullet">List view</flux:button>
+                </div>
+            </div>
+        </div>
+    </div>
+
+    @if ($boards->isEmpty())
+        <div class="rounded-2xl border border-amber-300 bg-amber-50 px-5 py-4 text-sm text-amber-900 dark:border-amber-800 dark:bg-amber-950 dark:text-amber-100">
+            No Kanban boards exist yet. Open Helpdesk Settings and create a board with at least one status column.
+        </div>
+    @else
+        <div class="flex flex-col gap-3 rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 md:flex-row md:items-center md:justify-between">
+            <div>
+                <h2 class="text-sm font-semibold text-zinc-900 dark:text-zinc-100">Active board</h2>
+                <p class="text-xs text-zinc-500 dark:text-zinc-400">{{ $board?->description ?: 'Use settings to configure which statuses appear as draggable columns.' }}</p>
+            </div>
+
+            <select wire:model.live="board_id" class="min-w-[260px] rounded-xl border-zinc-300 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
+                @foreach ($boards as $availableBoard)
+                    <option value="{{ $availableBoard->id }}">{{ $availableBoard->name }}</option>
+                @endforeach
+            </select>
+        </div>
+
+        <div class="flex gap-4 overflow-x-auto pb-4" data-helpdesk-kanban-board>
+            @foreach ($statuses as $status)
+                @php($tickets = $ticketsByStatus[$status->id] ?? collect())
+
+                <section class="flex min-h-[640px] w-[330px] shrink-0 flex-col overflow-hidden rounded-2xl border border-zinc-200 bg-zinc-100 shadow-sm dark:border-zinc-700 dark:bg-zinc-950" dusk="kanban-column-{{ $status->slug }}">
+                    <header class="border-b border-zinc-200 bg-white px-4 py-4 dark:border-zinc-800 dark:bg-zinc-900">
+                        <div class="flex items-start justify-between gap-3">
+                            <div>
+                                <h2 class="text-sm font-bold uppercase tracking-wide text-zinc-900 dark:text-zinc-100">{{ $status->name }}</h2>
+                                <p class="mt-1 text-xs text-zinc-500">{{ $tickets->count() }} tickets</p>
+                            </div>
+                            <span class="inline-flex h-4 w-4 rounded-full ring-4 ring-zinc-100 dark:ring-zinc-800" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
+                        </div>
+                    </header>
+
+                    <div
+                        class="helpdesk-kanban-column min-h-[560px] flex-1 space-y-3 p-3 transition data-[drag-over=true]:bg-blue-50 dark:data-[drag-over=true]:bg-blue-950/30"
+                        data-helpdesk-kanban-column
+                        data-status-id="{{ $status->id }}"
+                    >
+                        @forelse ($tickets as $ticket)
+                            <article
+                                class="group cursor-grab rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm transition hover:-translate-y-0.5 hover:shadow-md active:cursor-grabbing dark:border-zinc-800 dark:bg-zinc-900"
+                                draggable="true"
+                                data-helpdesk-kanban-ticket
+                                data-ticket-id="{{ $ticket->id }}"
+                                dusk="kanban-ticket-{{ $ticket->id }}"
+                            >
+                                <div class="flex items-start justify-between gap-3">
+                                    <div class="min-w-0">
+                                        <div class="font-mono text-xs font-semibold text-blue-700 dark:text-blue-300">{{ $ticket->reference }}</div>
+                                        <h3 class="mt-1 line-clamp-3 text-sm font-semibold leading-5 text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</h3>
+                                    </div>
+
+                                    @if ($ticket->priority)
+                                        <span class="shrink-0 rounded-full px-2 py-1 text-xs font-bold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($ticket->priority->color) }}">
+                                            {{ $ticket->priority->name }}
+                                        </span>
+                                    @endif
+                                </div>
+
+                                <div class="mt-3 space-y-1.5 text-xs text-zinc-500 dark:text-zinc-400">
+                                    <div class="flex items-center gap-2"><i class="fa-solid fa-user w-3" aria-hidden="true"></i> {{ $ticket->owner?->name ?? 'Unknown' }}</div>
+                                    <div class="flex items-center gap-2"><i class="fa-solid fa-user-gear w-3" aria-hidden="true"></i> {{ $ticket->agent?->name ?? 'Unassigned' }}</div>
+                                    @if ($ticket->project)
+                                        <div class="flex items-center gap-2"><i class="fa-solid fa-diagram-project w-3" aria-hidden="true"></i> {{ $ticket->project->title }}</div>
+                                    @endif
+                                    @if ($ticket->team)
+                                        <div class="flex items-center gap-2"><i class="fa-solid fa-users w-3" aria-hidden="true"></i> {{ $ticket->team->name }}</div>
+                                    @endif
+                                    @if ($ticket->product)
+                                        <div class="flex items-center gap-2"><i class="fa-solid fa-box w-3" aria-hidden="true"></i> {{ $ticket->product->name }}</div>
+                                    @endif
+                                </div>
+
+                                @if ($ticket->tags->isNotEmpty())
+                                    <div class="mt-3 flex flex-wrap gap-1">
+                                        @foreach ($ticket->tags as $tag)
+                                            <span class="rounded-full px-2 py-0.5 text-[11px] font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
+                                        @endforeach
+                                    </div>
+                                @endif
+
+                                @if ($ticket->checklistItems->isNotEmpty())
+                                    @php($done = $ticket->checklistItems->where('is_completed', true)->count())
+                                    <div class="mt-3 text-xs text-zinc-500">Checklist {{ $done }}/{{ $ticket->checklistItems->count() }}</div>
+                                @endif
+
+                                @if ($ticket->sla_first_response_breached || $ticket->sla_resolution_breached)
+                                    <div class="mt-3 rounded-lg border border-red-300 bg-red-50 px-3 py-2 text-xs font-semibold text-red-800 dark:border-red-900 dark:bg-red-950 dark:text-red-100">SLA breach</div>
+                                @endif
+
+                                <div class="mt-4 flex items-center justify-between gap-2 border-t border-zinc-100 pt-3 dark:border-zinc-800">
+                                    <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="rounded-lg bg-blue-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-blue-700">Open</a>
+                                    @can('update', $ticket)
+                                        <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="rounded-lg bg-emerald-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-emerald-700">Edit</a>
+                                    @endcan
+                                </div>
+                            </article>
+                        @empty
+                            <div class="rounded-2xl border border-dashed border-zinc-300 bg-white p-6 text-center text-sm text-zinc-500 dark:border-zinc-700 dark:bg-zinc-900">
+                                Drop tickets here for {{ $status->name }}.
+                            </div>
+                        @endforelse
+                    </div>
+                </section>
+            @endforeach
+        </div>
+    @endif
+
+    @script
+        <script>
+            const initialiseHelpdeskKanban = function () {
+                let draggedTicketId = null;
+
+                document.querySelectorAll('[data-helpdesk-kanban-ticket]').forEach(function (card) {
+                    if (card.dataset.nativeDragReady === '1') return;
+                    card.dataset.nativeDragReady = '1';
+
+                    card.addEventListener('dragstart', function (event) {
+                        draggedTicketId = card.dataset.ticketId;
+                        event.dataTransfer.effectAllowed = 'move';
+                        event.dataTransfer.setData('text/plain', draggedTicketId);
+                        card.classList.add('opacity-60');
+                    });
+
+                    card.addEventListener('dragend', function () {
+                        card.classList.remove('opacity-60');
+                        document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function (column) {
+                            column.dataset.dragOver = 'false';
+                        });
+                    });
+                });
+
+                document.querySelectorAll('[data-helpdesk-kanban-column]').forEach(function (column) {
+                    if (column.dataset.nativeDropReady === '1') return;
+                    column.dataset.nativeDropReady = '1';
+
+                    column.addEventListener('dragover', function (event) {
+                        event.preventDefault();
+                        event.dataTransfer.dropEffect = 'move';
+                        column.dataset.dragOver = 'true';
+                    });
+
+                    column.addEventListener('dragleave', function (event) {
+                        if (!column.contains(event.relatedTarget)) {
+                            column.dataset.dragOver = 'false';
+                        }
+                    });
+
+                    column.addEventListener('drop', function (event) {
+                        event.preventDefault();
+                        column.dataset.dragOver = 'false';
+
+                        const ticketId = event.dataTransfer.getData('text/plain') || draggedTicketId;
+                        const statusId = column.dataset.statusId;
+
+                        if (!ticketId || !statusId) return;
+
+                        $wire.moveTicket(ticketId, statusId);
+                    });
+                });
+            };
+
+            initialiseHelpdeskKanban();
+            document.addEventListener('livewire:navigated', initialiseHelpdeskKanban);
+            document.addEventListener('livewire:updated', initialiseHelpdeskKanban);
+        </script>
+    @endscript
+</div>
diff --git a/Helpdesk/Resources/views/livewire/settings-manager.blade.php b/Helpdesk/Resources/views/livewire/settings-manager.blade.php
new file mode 100644
index 00000000..b1e3e4a7
--- /dev/null
+++ b/Helpdesk/Resources/views/livewire/settings-manager.blade.php
@@ -0,0 +1,413 @@
+@php
+    /**
+     * Keep the settings view safe during rolling module upgrades or Livewire navigate
+     * hydration where the compiled Blade view may be newer than the loaded component.
+     */
+    $companies = collect($companies ?? []);
+    $statuses = collect($statuses ?? []);
+    $priorities = collect($priorities ?? []);
+    $categories = collect($categories ?? []);
+    $teams = collect($teams ?? []);
+    $projects = collect($projects ?? []);
+    $boards = collect($boards ?? []);
+    $repositories = collect($repositories ?? []);
+    $workflowTemplates = collect($workflowTemplates ?? []);
+    $cannedResponses = collect($cannedResponses ?? []);
+    $slaPolicies = collect($slaPolicies ?? []);
+    $automationRules = collect($automationRules ?? []);
+    $checklistTemplates = collect($checklistTemplates ?? []);
+    $tags = collect($tags ?? []);
+    $products = collect($products ?? []);
+@endphp
+
+<div class="space-y-6" dusk="helpdesk-settings-manager">
+    <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
+            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
+                <div>
+                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Helpdesk administration</p>
+                    <h1 class="mt-2 text-3xl font-semibold tracking-tight">Support configuration</h1>
+                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">Manage lookup data, workflow messages, canned responses, SLA policies, automation rules, checklists, tags and product/service linkage.</p>
+                </div>
+
+                <div class="flex flex-wrap gap-2">
+                    <flux:button :href="route('helpdesk.index')" wire:navigate variant="ghost" icon="arrow-left">Helpdesk</flux:button>
+                    <flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="primary" icon="ticket">Tickets</flux:button>
+                </div>
+            </div>
+        </div>
+    </div>
+
+    <div class="grid gap-3 md:grid-cols-4 xl:grid-cols-7">
+        @foreach ([
+            'statuses' => ['label' => 'Statuses', 'count' => $statuses->count()],
+            'priorities' => ['label' => 'Priorities', 'count' => $priorities->count()],
+            'categories' => ['label' => 'Categories', 'count' => $categories->count()],
+            'teams' => ['label' => 'Teams', 'count' => $teams->count()],
+            'projects' => ['label' => 'Projects', 'count' => $projects->count()],
+            'boards' => ['label' => 'Boards', 'count' => $boards->count()],
+            'git' => ['label' => 'Git', 'count' => $repositories->count()],
+            'workflow' => ['label' => 'Workflow', 'count' => $workflowTemplates->count()],
+            'canned' => ['label' => 'Canned', 'count' => $cannedResponses->count()],
+            'sla' => ['label' => 'SLA', 'count' => $slaPolicies->count()],
+            'automation' => ['label' => 'Rules', 'count' => $automationRules->count()],
+            'checklists' => ['label' => 'Checks', 'count' => $checklistTemplates->count()],
+            'tags' => ['label' => 'Tags', 'count' => $tags->count()],
+            'products' => ['label' => 'Products', 'count' => $products->count()],
+        ] as $key => $item)
+            <button type="button" wire:click="$set('section', '{{ $key }}')" class="rounded-2xl border px-4 py-3 text-left shadow-sm transition {{ $section === $key ? 'border-blue-500 bg-blue-50 text-blue-900 dark:border-blue-400 dark:bg-blue-950 dark:text-blue-100' : 'border-zinc-200 bg-white text-zinc-700 hover:bg-zinc-50 dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-200 dark:hover:bg-zinc-800' }}">
+                <div class="text-xs font-semibold uppercase tracking-wide opacity-70">{{ $item['label'] }}</div>
+                <div class="mt-1 text-2xl font-semibold">{{ $item['count'] }}</div>
+            </button>
+        @endforeach
+    </div>
+
+    @if ($section === 'statuses')
+        <x-helpdesk::settings-section title="Statuses" description="Control workflow stages and mark which statuses close tickets.">
+            <x-slot:form>
+                <form wire:submit="saveStatus" class="grid gap-4 md:grid-cols-5">
+                    <flux:input wire:model="statusForm.name" label="Name" />
+                    <flux:input wire:model="statusForm.slug" label="Slug" placeholder="auto-generated" />
+                    <flux:input wire:model="statusForm.color" label="Badge colour" />
+                    <flux:input wire:model="statusForm.sort_order" label="Sort" type="number" min="0" />
+                    <label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="statusForm.is_closed" class="rounded border-zinc-300"> Closed status</label>
+                    <div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary">Save status</flux:button><flux:button type="button" wire:click="resetStatusForm" variant="ghost">Reset</flux:button></div>
+                </form>
+            </x-slot:form>
+            <x-helpdesk::lookup-table :items="$statuses" edit="editStatus" delete="deleteStatus" />
+        </x-helpdesk::settings-section>
+    @endif
+
+    @if ($section === 'priorities')
+        <x-helpdesk::settings-section title="Priorities" description="Define ticket urgency levels and display order.">
+            <x-slot:form>
+                <form wire:submit="savePriority" class="grid gap-4 md:grid-cols-4">
+                    <flux:input wire:model="priorityForm.name" label="Name" />
+                    <flux:input wire:model="priorityForm.slug" label="Slug" placeholder="auto-generated" />
+                    <flux:input wire:model="priorityForm.color" label="Badge colour" />
+                    <flux:input wire:model="priorityForm.sort_order" label="Sort" type="number" min="0" />
+                    <div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary">Save priority</flux:button><flux:button type="button" wire:click="resetPriorityForm" variant="ghost">Reset</flux:button></div>
+                </form>
+            </x-slot:form>
+            <x-helpdesk::lookup-table :items="$priorities" edit="editPriority" delete="deletePriority" />
+        </x-helpdesk::settings-section>
+    @endif
+
+    @if ($section === 'categories')
+        <x-helpdesk::settings-section title="Categories" description="Group tickets by support area, optionally per company.">
+            <x-slot:form>
+                <form wire:submit="saveCategory" class="grid gap-4 md:grid-cols-4">
+                    <flux:select wire:model="categoryForm.company_id" label="Company"><option value="">Global</option>@foreach ($companies as $company)<option value="{{ $company->id }}">{{ $company->name }}</option>@endforeach</flux:select>
+                    <flux:input wire:model="categoryForm.name" label="Name" />
+                    <flux:input wire:model="categoryForm.slug" label="Slug" placeholder="auto-generated" />
+                    <flux:input wire:model="categoryForm.color" label="Badge colour" />
+                    <div class="md:col-span-4"><flux:textarea wire:model="categoryForm.description" label="Description" rows="3" /></div>
+                    <div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary">Save category</flux:button><flux:button type="button" wire:click="resetCategoryForm" variant="ghost">Reset</flux:button></div>
+                </form>
+            </x-slot:form>
+            <x-helpdesk::lookup-table :items="$categories" edit="editCategory" delete="deleteCategory" />
+        </x-helpdesk::settings-section>
+    @endif
+
+    @if ($section === 'teams')
+        <x-helpdesk::settings-section title="Teams" description="Create support teams under each company and assign projects to them.">
+            <x-slot:form>
+                <form wire:submit="saveTeam" class="grid gap-4 md:grid-cols-4">
+                    <flux:select wire:model="teamForm.company_id" label="Company"><option value="">Global</option>@foreach ($companies as $company)<option value="{{ $company->id }}">{{ $company->name }}</option>@endforeach</flux:select>
+                    <flux:input wire:model="teamForm.name" label="Name" />
+                    <flux:input wire:model="teamForm.slug" label="Slug" placeholder="auto-generated" />
+                    <flux:input wire:model="teamForm.color" label="Badge colour" />
+                    <div class="md:col-span-4"><flux:textarea wire:model="teamForm.description" label="Description" rows="3" /></div>
+                    <div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary">Save team</flux:button><flux:button type="button" wire:click="resetTeamForm" variant="ghost">Reset</flux:button></div>
+                </form>
+            </x-slot:form>
+            <x-helpdesk::team-table :items="$teams" />
+        </x-helpdesk::settings-section>
+    @endif
+
+    @if ($section === 'projects')
+        <x-helpdesk::settings-section title="Projects" description="Create company projects and optionally assign them to support teams.">
+            <x-slot:form>
+                <form wire:submit="saveProject" class="grid gap-4 md:grid-cols-5">
+                    <flux:select wire:model="projectForm.company_id" label="Company"><option value="">Global</option>@foreach ($companies as $company)<option value="{{ $company->id }}">{{ $company->name }}</option>@endforeach</flux:select>
+                    <flux:select wire:model="projectForm.team_id" label="Team"><option value="">No team</option>@foreach ($teams as $team)<option value="{{ $team->id }}">{{ $team->name }}</option>@endforeach</flux:select>
+                    <flux:input wire:model="projectForm.title" label="Title" />
+                    <flux:input wire:model="projectForm.slug" label="Slug" placeholder="auto-generated" />
+                    <flux:input wire:model="projectForm.color" label="Badge colour" />
+                    <div class="md:col-span-5"><flux:textarea wire:model="projectForm.description" label="Description" rows="3" /></div>
+                    <div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary">Save project</flux:button><flux:button type="button" wire:click="resetProjectForm" variant="ghost">Reset</flux:button></div>
+                </form>
+            </x-slot:form>
+            <x-helpdesk::project-table :items="$projects" />
+        </x-helpdesk::settings-section>
+    @endif
+
+
+    @if ($section === 'boards')
+        <x-helpdesk::settings-section title="Kanban Boards" description="Create configurable workflow boards and choose which statuses appear as draggable columns.">
+            <x-slot:form>
+                <form wire:submit="saveBoard" class="grid gap-4 md:grid-cols-6">
+                    <flux:input wire:model="boardForm.name" label="Name" />
+                    <flux:input wire:model="boardForm.slug" label="Slug" placeholder="auto-generated" />
+                    <flux:input wire:model="boardForm.sort_order" label="Sort" type="number" min="0" />
+                    <label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200">
+                        <input type="checkbox" wire:model="boardForm.is_default" class="rounded border-zinc-300"> Default board
+                    </label>
+                    <div class="md:col-span-2">
+                        <flux:textarea wire:model="boardForm.description" label="Description" rows="2" />
+                    </div>
+                    <div class="md:col-span-6">
+                        <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Board columns</label>
+                        <div class="grid gap-2 sm:grid-cols-2 lg:grid-cols-3 xl:grid-cols-6">
+                            @foreach ($statuses as $status)
+                                <label class="flex items-center gap-2 rounded-xl border border-zinc-200 bg-white px-3 py-2 text-sm text-zinc-700 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-200">
+                                    <input type="checkbox" wire:model="boardForm.status_ids" value="{{ $status->id }}" class="rounded border-zinc-300">
+                                    <span class="inline-flex h-3 w-3 rounded-full" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}"></span>
+                                    <span>{{ $status->name }}</span>
+                                </label>
+                            @endforeach
+                        </div>
+                    </div>
+                    <div class="md:col-span-6 flex gap-2">
+                        <flux:button type="submit" variant="primary">Save board</flux:button>
+                        <flux:button type="button" wire:click="resetBoardForm" variant="ghost">Reset</flux:button>
+                    </div>
+                </form>
+            </x-slot:form>
+
+            <div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900">
+                <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
+                    <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
+                        <tr>
+                            <th class="px-4 py-3">Board</th>
+                            <th class="px-4 py-3">Columns</th>
+                            <th class="px-4 py-3">Default</th>
+                            <th class="px-4 py-3 text-right">Actions</th>
+                        </tr>
+                    </thead>
+                    <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
+                        @forelse ($boards as $boardItem)
+                            <tr>
+                                <td class="px-4 py-3">
+                                    <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $boardItem->name }}</div>
+                                    <div class="text-xs text-zinc-500">{{ $boardItem->slug }}</div>
+                                </td>
+                                <td class="px-4 py-3">
+                                    <div class="flex flex-wrap gap-1">
+                                        @foreach ($boardItem->statuses as $status)
+                                            <span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($status->color) }}">{{ $status->name }}</span>
+                                        @endforeach
+                                    </div>
+                                </td>
+                                <td class="px-4 py-3"><flux:badge color="{{ $boardItem->is_default ? 'emerald' : 'zinc' }}">{{ $boardItem->is_default ? 'Default' : 'No' }}</flux:badge></td>
+                                <td class="px-4 py-3 text-right">
+                                    <flux:button size="sm" variant="primary" wire:click="editBoard({{ $boardItem->id }})">Edit</flux:button>
+                                    <flux:button size="sm" variant="danger" wire:click="deleteBoard({{ $boardItem->id }})" wire:confirm="Delete this board?">Delete</flux:button>
+                                </td>
+                            </tr>
+                        @empty
+                            <tr><td colspan="4" class="px-4 py-8 text-center text-zinc-500">No Kanban boards yet.</td></tr>
+                        @endforelse
+                    </tbody>
+                </table>
+            </div>
+        </x-helpdesk::settings-section>
+    @endif
+
+    @if ($section === 'git')
+        <x-helpdesk::settings-section title="Git repositories" description="Configure repositories that can be linked to projects and tickets. Commits can then be stored against tickets for traceability.">
+            <x-slot:form>
+                <form wire:submit="saveRepository" class="grid gap-4 md:grid-cols-6">
+                    <flux:select wire:model="repositoryForm.company_id" label="Company">
+                        <option value="">Global</option>
+                        @foreach ($companies as $company)
+                            <option value="{{ $company->id }}">{{ $company->name }}</option>
+                        @endforeach
+                    </flux:select>
+                    <flux:select wire:model="repositoryForm.project_id" label="Project">
+                        <option value="">No project</option>
+                        @foreach ($projects as $project)
+                            <option value="{{ $project->id }}">{{ $project->title }}</option>
+                        @endforeach
+                    </flux:select>
+                    <flux:input wire:model="repositoryForm.name" label="Name" />
+                    <flux:input wire:model="repositoryForm.provider" label="Provider" placeholder="git, github, gitlab" />
+                    <flux:input wire:model="repositoryForm.default_branch" label="Default branch" />
+                    <flux:input wire:model="repositoryForm.webhook_secret" label="Webhook secret" />
+                    <div class="md:col-span-6">
+                        <flux:input wire:model="repositoryForm.remote_url" label="Remote URL" placeholder="git@github.com:company/repo.git" />
+                    </div>
+                    <div class="md:col-span-6 flex gap-2">
+                        <flux:button type="submit" variant="primary">Save repository</flux:button>
+                        <flux:button type="button" wire:click="resetRepositoryForm" variant="ghost">Reset</flux:button>
+                    </div>
+                </form>
+            </x-slot:form>
+            <x-helpdesk::repository-table :items="$repositories" />
+        </x-helpdesk::settings-section>
+    @endif
+
+
+    @if ($section === 'workflow')
+        <x-helpdesk::settings-section title="Workflow messages" description="Define the professional email messages sent when tickets are raised, updated, replied to and closed.">
+            <x-slot:form>
+                <form wire:submit="saveWorkflowTemplate" class="grid gap-4 md:grid-cols-6">
+                    <flux:input wire:model="workflowForm.name" label="Name" />
+                    <flux:select wire:model="workflowForm.event" label="Event">
+                        <option value="ticket.created">Ticket raised</option>
+                        <option value="ticket.updated">Ticket updated</option>
+                        <option value="ticket.commented">Response added</option>
+                        <option value="ticket.reply_created">Reply added</option>
+                        <option value="ticket.closed">Ticket closed</option>
+                    </flux:select>
+                    <flux:select wire:model="workflowForm.to_role" label="Send to">
+                        <option value="requester">Requester</option>
+                        <option value="agent">Assigned agent</option>
+                        <option value="actor">User making change</option>
+                    </flux:select>
+                    <flux:input wire:model="workflowForm.cc" label="CC" placeholder="Optional comma-separated emails" />
+                    <flux:input wire:model="workflowForm.bcc" label="BCC" placeholder="Optional comma-separated emails" />
+                    <label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="workflowForm.is_active" class="rounded border-zinc-300"> Active</label>
+                    <div class="md:col-span-6">
+                        <flux:input wire:model="workflowForm.subject" label="Subject" placeholder="Ticket @{{ ticket.reference }} has been raised" />
+                    </div>
+                    <div class="md:col-span-6">
+                        <flux:textarea wire:model="workflowForm.html_body" label="HTML email body" rows="8" placeholder="Use tokens like @{{ ticket.reference }}, @{{ ticket.subject }}, @{{ ticket.status }}, @{{ requester.name }}, @{{ ticket.url }}" />
+                    </div>
+                    <div class="md:col-span-6">
+                        <flux:textarea wire:model="workflowForm.text_body" label="Plain text body" rows="4" placeholder="Optional fallback text" />
+                    </div>
+                    <div class="md:col-span-6 flex gap-2">
+                        <flux:button type="submit" variant="primary">Save workflow message</flux:button>
+                        <flux:button type="button" wire:click="resetWorkflowTemplateForm" variant="ghost">Reset</flux:button>
+                    </div>
+                </form>
+            </x-slot:form>
+
+            <div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900">
+                <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
+                    <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
+                        <tr>
+                            <th class="px-4 py-3">Name</th>
+                            <th class="px-4 py-3">Event</th>
+                            <th class="px-4 py-3">Recipient</th>
+                            <th class="px-4 py-3">Active</th>
+                            <th class="px-4 py-3 text-right">Actions</th>
+                        </tr>
+                    </thead>
+                    <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
+                        @forelse ($workflowTemplates as $template)
+                            <tr>
+                                <td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $template->name }}</td>
+                                <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $template->event }}</td>
+                                <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $template->to_role }}</td>
+                                <td class="px-4 py-3"><flux:badge color="{{ $template->is_active ? 'emerald' : 'zinc' }}">{{ $template->is_active ? 'Active' : 'Inactive' }}</flux:badge></td>
+                                <td class="px-4 py-3 text-right">
+                                    <flux:button size="sm" variant="ghost" wire:click="editWorkflowTemplate({{ $template->id }})">Edit</flux:button>
+                                    <flux:button size="sm" variant="danger" wire:click="deleteWorkflowTemplate({{ $template->id }})" wire:confirm="Delete this workflow message?">Delete</flux:button>
+                                </td>
+                            </tr>
+                        @empty
+                            <tr><td colspan="5" class="px-4 py-8 text-center text-zinc-500">No workflow messages yet.</td></tr>
+                        @endforelse
+                    </tbody>
+                </table>
+            </div>
+        </x-helpdesk::settings-section>
+    @endif
+
+
+    @if ($section === 'canned')
+        <x-helpdesk::settings-section title="Canned responses" description="Save professional reusable replies with macro tokens for ticket, requester, agent, status and URL values.">
+            <x-slot:form>
+                <form wire:submit="saveCannedResponse" class="grid gap-4 md:grid-cols-6">
+                    <flux:input wire:model="cannedForm.name" label="Name" />
+                    <flux:input wire:model="cannedForm.slug" label="Slug" placeholder="auto-generated" />
+                    <flux:input wire:model="cannedForm.sort_order" label="Sort" type="number" min="0" />
+                    <flux:select wire:model="cannedForm.category_id" label="Category"><option value="">Any category</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select>
+                    <flux:select wire:model="cannedForm.team_id" label="Team"><option value="">Any team</option>@foreach ($teams as $team)<option value="{{ $team->id }}">{{ $team->name }}</option>@endforeach</flux:select>
+                    <label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="cannedForm.is_active" class="rounded border-zinc-300"> Active</label>
+                    <div class="md:col-span-6"><flux:input wire:model="cannedForm.subject" label="Optional subject" /></div>
+                    <div class="md:col-span-6"><flux:textarea wire:model="cannedForm.body" label="Reply body" rows="6" placeholder="Hello @{{ requester.name }},&#10;&#10;Your ticket @{{ ticket.reference }} has been reviewed." /></div>
+                    <div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save canned response</flux:button><flux:button type="button" wire:click="resetCannedResponseForm" variant="ghost">Reset</flux:button></div>
+                </form>
+            </x-slot:form>
+            <div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">
+                @forelse ($cannedResponses as $response)
+                    <div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900">
+                        <div class="flex items-start justify-between gap-3"><div><h3 class="font-semibold text-zinc-900 dark:text-zinc-100">{{ $response->name }}</h3><p class="text-xs text-zinc-500">{{ $response->category?->name ?? 'Any category' }} · {{ $response->team?->name ?? 'Any team' }}</p></div><flux:badge color="{{ $response->is_active ? 'emerald' : 'zinc' }}">{{ $response->is_active ? 'Active' : 'Inactive' }}</flux:badge></div>
+                        <p class="mt-3 line-clamp-3 text-sm text-zinc-600 dark:text-zinc-300">{{ strip_tags($response->body) }}</p>
+                        <div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editCannedResponse({{ $response->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteCannedResponse({{ $response->id }})" wire:confirm="Delete this canned response?">Delete</flux:button></div>
+                    </div>
+                @empty
+                    <div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No canned responses yet.</div>
+                @endforelse
+            </div>
+        </x-helpdesk::settings-section>
+    @endif
+
+    @if ($section === 'sla')
+        <x-helpdesk::settings-section title="SLA policies" description="Define first response and resolution targets used for breach indicators, reporting and ticket cards.">
+            <x-slot:form>
+                <form wire:submit="saveSlaPolicy" class="grid gap-4 md:grid-cols-6">
+                    <flux:input wire:model="slaForm.name" label="Name" />
+                    <flux:input wire:model="slaForm.slug" label="Slug" placeholder="auto-generated" />
+                    <flux:select wire:model="slaForm.priority_id" label="Priority"><option value="">Any priority</option>@foreach ($priorities as $priority)<option value="{{ $priority->id }}">{{ $priority->name }}</option>@endforeach</flux:select>
+                    <flux:select wire:model="slaForm.category_id" label="Category"><option value="">Any category</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select>
+                    <flux:input wire:model="slaForm.first_response_minutes" label="First response minutes" type="number" min="1" />
+                    <flux:input wire:model="slaForm.resolution_minutes" label="Resolution minutes" type="number" min="1" />
+                    <label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="slaForm.is_default" class="rounded border-zinc-300"> Default</label>
+                    <label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="slaForm.business_hours_only" class="rounded border-zinc-300"> Business hours</label>
+                    <label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="slaForm.is_active" class="rounded border-zinc-300"> Active</label>
+                    <div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save SLA policy</flux:button><flux:button type="button" wire:click="resetSlaPolicyForm" variant="ghost">Reset</flux:button></div>
+                </form>
+            </x-slot:form>
+            <div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900"><table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700"><thead class="bg-zinc-50 text-left text-xs font-semibold uppercase text-zinc-500 dark:bg-zinc-800"><tr><th class="px-4 py-3">Policy</th><th class="px-4 py-3">Targets</th><th class="px-4 py-3">Applies to</th><th class="px-4 py-3 text-right">Actions</th></tr></thead><tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">@forelse ($slaPolicies as $policy)<tr><td class="px-4 py-3 font-medium">{{ $policy->name }} @if($policy->is_default)<flux:badge color="blue">Default</flux:badge>@endif</td><td class="px-4 py-3">{{ $policy->first_response_minutes }}m response · {{ $policy->resolution_minutes }}m close</td><td class="px-4 py-3">{{ $policy->priority?->name ?? 'Any priority' }} · {{ $policy->category?->name ?? 'Any category' }}</td><td class="px-4 py-3 text-right"><flux:button size="sm" variant="primary" wire:click="editSlaPolicy({{ $policy->id }})">Edit</flux:button> <flux:button size="sm" variant="danger" wire:click="deleteSlaPolicy({{ $policy->id }})" wire:confirm="Delete this SLA policy?">Delete</flux:button></td></tr>@empty<tr><td colspan="4" class="px-4 py-8 text-center text-zinc-500">No SLA policies yet.</td></tr>@endforelse</tbody></table></div>
+        </x-helpdesk::settings-section>
+    @endif
+
+    @if ($section === 'automation')
+        <x-helpdesk::settings-section title="Email automation rules" description="Match incoming support messages and automatically assign priority, category, team, project, agent and status.">
+            <x-slot:form>
+                <form wire:submit="saveAutomationRule" class="grid gap-4 md:grid-cols-6">
+                    <flux:input wire:model="automationForm.name" label="Name" />
+                    <flux:input wire:model="automationForm.slug" label="Slug" placeholder="auto-generated" />
+                    <flux:input wire:model="automationForm.sort_order" label="Sort" type="number" min="0" />
+                    <flux:input wire:model="automationForm.match_sender" label="Sender contains" />
+                    <flux:input wire:model="automationForm.match_subject" label="Subject contains" />
+                    <flux:input wire:model="automationForm.match_mailbox" label="Mailbox contains" />
+                    <flux:select wire:model="automationForm.set_priority_id" label="Set priority"><option value="">No change</option>@foreach ($priorities as $priority)<option value="{{ $priority->id }}">{{ $priority->name }}</option>@endforeach</flux:select>
+                    <flux:select wire:model="automationForm.set_category_id" label="Set category"><option value="">No change</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select>
+                    <flux:select wire:model="automationForm.set_team_id" label="Set team"><option value="">No change</option>@foreach ($teams as $team)<option value="{{ $team->id }}">{{ $team->name }}</option>@endforeach</flux:select>
+                    <flux:select wire:model="automationForm.set_project_id" label="Set project"><option value="">No change</option>@foreach ($projects as $project)<option value="{{ $project->id }}">{{ $project->title }}</option>@endforeach</flux:select>
+                    <flux:select wire:model="automationForm.set_status_id" label="Set status"><option value="">No change</option>@foreach ($statuses as $status)<option value="{{ $status->id }}">{{ $status->name }}</option>@endforeach</flux:select>
+                    <label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="automationForm.is_active" class="rounded border-zinc-300"> Active</label>
+                    <div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save automation rule</flux:button><flux:button type="button" wire:click="resetAutomationRuleForm" variant="ghost">Reset</flux:button></div>
+                </form>
+            </x-slot:form>
+            <div class="grid gap-3 md:grid-cols-2">@forelse ($automationRules as $rule)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $rule->name }}</h3><p class="mt-1 text-sm text-zinc-500">Sender: {{ $rule->match_sender ?: 'Any' }} · Subject: {{ $rule->match_subject ?: 'Any' }}</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editAutomationRule({{ $rule->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteAutomationRule({{ $rule->id }})" wire:confirm="Delete this rule?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2">No automation rules yet.</div>@endforelse</div>
+        </x-helpdesk::settings-section>
+    @endif
+
+    @if ($section === 'checklists')
+        <x-helpdesk::settings-section title="Checklist templates" description="Apply repeatable checklist items by category or project and show completion progress on tickets and Kanban cards.">
+            <x-slot:form><form wire:submit="saveChecklistTemplate" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="checklistTemplateForm.name" label="Name" /><flux:input wire:model="checklistTemplateForm.slug" label="Slug" /><flux:select wire:model="checklistTemplateForm.category_id" label="Category"><option value="">Any category</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select><flux:select wire:model="checklistTemplateForm.project_id" label="Project"><option value="">Any project</option>@foreach ($projects as $project)<option value="{{ $project->id }}">{{ $project->title }}</option>@endforeach</flux:select><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="checklistTemplateForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-6"><flux:textarea wire:model="checklistTemplateForm.items_text" label="Checklist items, one per line" rows="6" /></div><div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save checklist</flux:button><flux:button type="button" wire:click="resetChecklistTemplateForm" variant="ghost">Reset</flux:button></div></form></x-slot:form>
+            <div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">@forelse ($checklistTemplates as $template)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $template->name }}</h3><p class="mt-1 text-sm text-zinc-500">{{ count($template->items ?? []) }} items</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editChecklistTemplate({{ $template->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteChecklistTemplate({{ $template->id }})" wire:confirm="Delete this checklist?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No checklist templates yet.</div>@endforelse</div>
+        </x-helpdesk::settings-section>
+    @endif
+
+    @if ($section === 'tags')
+        <x-helpdesk::settings-section title="Ticket tags" description="Maintain visible ticket labels for search, triage and Kanban card context.">
+            <x-slot:form><form wire:submit="saveTag" class="grid gap-4 md:grid-cols-5"><flux:input wire:model="tagForm.name" label="Name" /><flux:input wire:model="tagForm.slug" label="Slug" /><flux:input wire:model="tagForm.color" label="Colour" /><div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary">Save tag</flux:button><flux:button type="button" wire:click="resetTagForm" variant="ghost">Reset</flux:button></div></form></x-slot:form>
+            <div class="flex flex-wrap gap-3">@forelse ($tags as $tag)<div class="rounded-2xl border border-zinc-200 bg-white px-4 py-3 dark:border-zinc-700 dark:bg-zinc-900"><span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span><div class="mt-3 flex gap-2"><flux:button size="sm" variant="primary" wire:click="editTag({{ $tag->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteTag({{ $tag->id }})" wire:confirm="Delete this tag?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700">No tags yet.</div>@endforelse</div>
+        </x-helpdesk::settings-section>
+    @endif
+
+    @if ($section === 'products')
+        <x-helpdesk::settings-section title="Products and services" description="Link tickets to products, services, releases or builds and report support cost/time by product.">
+            <x-slot:form><form wire:submit="saveProduct" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="productForm.name" label="Name" /><flux:input wire:model="productForm.slug" label="Slug" /><flux:input wire:model="productForm.type" label="Type" /><flux:input wire:model="productForm.version" label="Version" /><flux:input wire:model="productForm.release_channel" label="Release/build" /><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="productForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-6"><flux:textarea wire:model="productForm.description" label="Description" rows="3" /></div><div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save product/service</flux:button><flux:button type="button" wire:click="resetProductForm" variant="ghost">Reset</flux:button></div></form></x-slot:form>
+            <div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">@forelse ($products as $product)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $product->name }}</h3><p class="mt-1 text-sm text-zinc-500">{{ ucfirst($product->type) }} · {{ $product->version ?: 'No version' }} · {{ $product->tickets_count }} tickets</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editProduct({{ $product->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteProduct({{ $product->id }})" wire:confirm="Delete this product/service?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No products or services yet.</div>@endforelse</div>
+        </x-helpdesk::settings-section>
+    @endif
+
+</div>
diff --git a/Helpdesk/Resources/views/livewire/ticket-create.blade.php b/Helpdesk/Resources/views/livewire/ticket-create.blade.php
new file mode 100644
index 00000000..b208c704
--- /dev/null
+++ b/Helpdesk/Resources/views/livewire/ticket-create.blade.php
@@ -0,0 +1,201 @@
+<div class="space-y-6">
+    <style>
+        .helpdesk-required-star {
+            color: #ef4444 !important;
+            font-weight: 800;
+        }
+
+        .select2-container--default .select2-selection--single {
+            position: relative;
+        }
+
+        .select2-container--default .select2-selection--single .select2-selection__clear {
+            position: absolute !important;
+            top: 50% !important;
+            right: 2.25rem !important;
+            left: auto !important;
+            float: none !important;
+            margin: 0 !important;
+            transform: translateY(-50%);
+            color: #f87171 !important;
+            font-weight: 800 !important;
+            z-index: 5;
+        }
+    </style>
+
+    @include('helpdesk::partials.page-header', [
+        'eyebrow' => 'Helpdesk',
+        'title' => 'Create ticket',
+        'subtitle' => 'Raise a new support request with priority, product/service, project, category, team and full details.',
+    ])
+
+    <form wire:submit.prevent="save" enctype="multipart/form-data" class="space-y-6">
+        <div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-900 shadow-sm">
+            <div class="border-b border-zinc-700 bg-zinc-800/80 px-6 py-4">
+                <h2 class="text-lg font-semibold text-zinc-100">Ticket details</h2>
+                <p class="mt-1 text-sm text-zinc-400">
+                    Mandatory fields are marked with <span class="helpdesk-required-star">*</span>.
+                    Use the searchable lists to keep the ticket correctly routed.
+                </p>
+            </div>
+
+            <div class="grid gap-5 p-6 lg:grid-cols-3 xl:grid-cols-6">
+                <div class="lg:col-span-3 xl:col-span-6">
+                    <label class="block text-sm font-semibold text-zinc-200" for="subject">
+                        Subject <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <textarea
+                        id="subject"
+                        rows="3"
+                        wire:model.defer="subject"
+                        class="mt-2 block min-h-[92px] w-full resize-y rounded-xl border-zinc-700 bg-zinc-950 px-4 py-3 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
+                        data-dusk="ticket-subject"
+                    ></textarea>
+
+                    @error('subject')
+                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                @if($companies->isNotEmpty())
+                    <div class="xl:col-span-2">
+                        <label class="block text-sm font-semibold text-zinc-200" for="company_id">
+                            Company <span class="helpdesk-required-star">*</span>
+                        </label>
+
+                        <select id="company_id" wire:model.defer="company_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
+                            <option value="">Select company</option>
+                            @foreach ($companies as $company)
+                                <option value="{{ $company->id }}">{{ $company->name }}</option>
+                            @endforeach
+                        </select>
+
+                        @error('company_id')
+                            <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                        @enderror
+                    </div>
+                @endif
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="priority_id">
+                        Priority <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <select id="priority_id" wire:model.defer="priority_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-priority">
+                        <option value="">Select priority</option>
+                        @foreach ($priorities as $priority)
+                            <option value="{{ $priority->id }}">{{ $priority->name }}</option>
+                        @endforeach
+                    </select>
+
+                    @error('priority_id')
+                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="category_id">
+                        Category <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <select id="category_id" wire:model.defer="category_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
+                        <option value="">Select category</option>
+                        @foreach ($categories as $category)
+                            <option value="{{ $category->id }}">{{ $category->name }}</option>
+                        @endforeach
+                    </select>
+
+                    @error('category_id')
+                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="project_id">
+                        Project <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <select id="project_id" wire:model.defer="project_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
+                        <option value="">Select project</option>
+                        @foreach ($projects as $project)
+                            <option value="{{ $project->id }}">{{ $project->title ?? $project->name }}</option>
+                        @endforeach
+                    </select>
+
+                    @error('project_id')
+                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="team_id">
+                        Team <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <select id="team_id" wire:model.defer="team_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
+                        <option value="">Select team</option>
+                        @foreach ($teams as $team)
+                            <option value="{{ $team->id }}">{{ $team->name }}</option>
+                        @endforeach
+                    </select>
+
+                    @error('team_id')
+                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="due_at">Due date</label>
+
+                    <input id="due_at" type="date" wire:model.defer="due_at" class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
+
+                    @error('due_at')
+                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="lg:col-span-3 xl:col-span-6">
+                    <x-helpdesk::html-editor dusk="ticket-body-editor" wire:model="body" label="Details *" rows="10" placeholder="Describe the issue, expected outcome, steps to reproduce and any useful context..." />
+
+                    @error('body')
+                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="lg:col-span-3 xl:col-span-6">
+                    <label class="block text-sm font-semibold text-zinc-200" for="attachments">Attachments</label>
+
+                    <input id="attachments" type="file" wire:model="attachments" multiple class="mt-2 block w-full rounded-xl border border-zinc-700 bg-zinc-950 px-3 py-2 text-sm text-zinc-100 shadow-sm">
+
+                    @error('attachments')
+                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+
+                    @error('attachments.*')
+                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+            </div>
+
+            <div class="flex items-center justify-end gap-3 border-t border-zinc-700 bg-zinc-900 px-6 py-4">
+                <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
+                    Cancel
+                </a>
+
+                <button
+                    type="submit"
+                    class="inline-flex items-center gap-2 rounded-xl bg-green-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-green-700 disabled:cursor-not-allowed disabled:opacity-50"
+                    data-dusk="ticket-create-submit"
+                    wire:loading.attr="disabled"
+                >
+                    <i class="fa-regular fa-floppy-disk" aria-hidden="true"></i>
+                    <span wire:loading.remove>Create Ticket</span>
+                    <span wire:loading>Creating...</span>
+                </button>
+            </div>
+        </div>
+    </form>
+
+    @include('helpdesk::partials.select2-loader')
+</div>
diff --git a/Helpdesk/Resources/views/livewire/ticket-edit.blade.php b/Helpdesk/Resources/views/livewire/ticket-edit.blade.php
new file mode 100644
index 00000000..cdd06e58
--- /dev/null
+++ b/Helpdesk/Resources/views/livewire/ticket-edit.blade.php
@@ -0,0 +1,236 @@
+<div class="space-y-6">
+    <style>
+        .helpdesk-required-star {
+            color: #ef4444 !important;
+            font-weight: 800;
+        }
+
+        .select2-container--default .select2-selection--single {
+            position: relative;
+        }
+
+        .select2-container--default .select2-selection--single .select2-selection__clear {
+            position: absolute !important;
+            top: 50% !important;
+            right: 2.25rem !important;
+            left: auto !important;
+            float: none !important;
+            margin: 0 !important;
+            transform: translateY(-50%);
+            color: #f87171 !important;
+            font-weight: 800 !important;
+            z-index: 5;
+        }
+    </style>
+
+    @include('helpdesk::partials.page-header', [
+        'eyebrow' => 'Helpdesk',
+        'title' => 'Edit Ticket',
+        'subtitle' => 'Update ownership, assignment, workflow status, product/service, project, team, category, priority and ticket details.',
+    ])
+
+    <form wire:submit.prevent="save" class="space-y-6">
+        <div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-900 shadow-sm">
+            <div class="border-b border-zinc-700 bg-zinc-800/80 px-6 py-4">
+                <div class="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
+                    <div>
+                        <div class="flex flex-wrap items-center gap-3">
+                            <h2 class="text-lg font-semibold text-zinc-100">
+                                {{ $ticket->reference }} · Ticket controls
+                            </h2>
+
+                            <span class="inline-flex items-center gap-2 rounded-xl border border-zinc-700 bg-zinc-900 px-3 py-1.5 text-sm font-medium text-zinc-200">
+                                <i class="fa-regular fa-user text-zinc-400" aria-hidden="true"></i>
+                                Owner:
+                                <span class="font-semibold text-white">{{ $ticket->owner?->name ?? 'Unknown' }}</span>
+                            </span>
+                        </div>
+
+                        <p class="mt-2 text-sm text-zinc-400">
+                            Mandatory fields are marked with <span class="helpdesk-required-star">*</span>.
+                            Assignment and status updates trigger configured workflow messages.
+                        </p>
+                    </div>
+
+                    <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="inline-flex items-center justify-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
+                        Back to ticket
+                    </a>
+                </div>
+            </div>
+
+            <div class="grid gap-5 p-6 lg:grid-cols-3 xl:grid-cols-6">
+                <div class="lg:col-span-3 xl:col-span-6">
+                    <label class="block text-sm font-semibold text-zinc-200" for="subject">
+                        Subject <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <textarea
+                        id="subject"
+                        rows="3"
+                        wire:model.defer="subject"
+                        class="mt-2 block min-h-[92px] w-full resize-y rounded-xl border-zinc-700 bg-zinc-950 px-4 py-3 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
+                        data-dusk="ticket-edit-subject"
+                    ></textarea>
+
+                    @error('subject')
+                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                @if($companies->isNotEmpty())
+                    <div class="xl:col-span-2">
+                        <label class="block text-sm font-semibold text-zinc-200" for="company_id">
+                            Company <span class="helpdesk-required-star">*</span>
+                        </label>
+
+                        <select id="company_id" wire:model.defer="company_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
+                            <option value="">Select company</option>
+                            @foreach ($companies as $company)
+                                <option value="{{ $company->id }}">{{ $company->name }}</option>
+                            @endforeach
+                        </select>
+
+                        @error('company_id')
+                        <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                        @enderror
+                    </div>
+                @endif
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="status_id">
+                        Status <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <select id="status_id" wire:model.defer="status_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-edit-status">
+                        @foreach ($statuses as $status)
+                            <option value="{{ $status->id }}">{{ $status->name }}</option>
+                        @endforeach
+                    </select>
+
+                    @error('status_id')
+                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="priority_id">
+                        Priority <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <select id="priority_id" wire:model.defer="priority_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-edit-priority">
+                        @foreach ($priorities as $priority)
+                            <option value="{{ $priority->id }}">{{ $priority->name }}</option>
+                        @endforeach
+                    </select>
+
+                    @error('priority_id')
+                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="agent_id">Assigned agent</label>
+
+                    <select id="agent_id" wire:model.defer="agent_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500" data-dusk="ticket-edit-agent">
+                        <option value="">Unassigned</option>
+                        @foreach ($agents as $agent)
+                            <option value="{{ $agent->id }}">{{ $agent->name }} · {{ $agent->email }}</option>
+                        @endforeach
+                    </select>
+
+                    @error('agent_id')
+                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="category_id">
+                        Category <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <select id="category_id" wire:model.defer="category_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
+                        <option value="">No category</option>
+                        @foreach ($categories as $category)
+                            <option value="{{ $category->id }}">{{ $category->name }}</option>
+                        @endforeach
+                    </select>
+
+                    @error('category_id')
+                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="project_id">
+                        Project <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <select id="project_id" wire:model.defer="project_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
+                        <option value="">No project</option>
+                        @foreach ($projects as $project)
+                            <option value="{{ $project->id }}">{{ $project->title ?? $project->name }}</option>
+                        @endforeach
+                    </select>
+
+                    @error('project_id')
+                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="team_id">
+                        Team <span class="helpdesk-required-star">*</span>
+                    </label>
+
+                    <select id="team_id" wire:model.defer="team_id" data-helpdesk-select2 class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
+                        <option value="">No team</option>
+                        @foreach ($teams as $team)
+                            <option value="{{ $team->id }}">{{ $team->name }}</option>
+                        @endforeach
+                    </select>
+
+                    @error('team_id')
+                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="xl:col-span-2">
+                    <label class="block text-sm font-semibold text-zinc-200" for="due_at">Due date</label>
+
+                    <input id="due_at" type="date" wire:model.defer="due_at" class="mt-2 block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
+
+                    @error('due_at')
+                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+
+                <div class="lg:col-span-3 xl:col-span-6">
+                    <x-helpdesk::html-editor dusk="ticket-edit-body-editor" wire:model="body" label="Details *" rows="10" placeholder="Update the ticket details..." />
+
+                    @error('body')
+                    <p class="mt-2 text-sm text-red-500">{{ $message }}</p>
+                    @enderror
+                </div>
+            </div>
+
+            <div class="flex items-center justify-end gap-3 border-t border-zinc-700 bg-zinc-900 px-6 py-4">
+                <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
+                    Cancel
+                </a>
+
+                <button
+                    type="submit"
+                    class="inline-flex items-center gap-2 rounded-xl bg-green-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-green-700 disabled:cursor-not-allowed disabled:opacity-50"
+                    data-dusk="ticket-edit-submit"
+                    wire:loading.attr="disabled"
+                >
+                    <i class="fa-regular fa-floppy-disk" aria-hidden="true"></i>
+                    <span wire:loading.remove>Save Ticket</span>
+                    <span wire:loading>Saving...</span>
+                </button>
+            </div>
+        </div>
+    </form>
+
+    @include('helpdesk::partials.select2-loader')
+</div>
diff --git a/Helpdesk/Resources/views/livewire/ticket-index.blade.php b/Helpdesk/Resources/views/livewire/ticket-index.blade.php
new file mode 100644
index 00000000..c2131349
--- /dev/null
+++ b/Helpdesk/Resources/views/livewire/ticket-index.blade.php
@@ -0,0 +1,91 @@
+<div class="space-y-6" dusk="helpdesk-ticket-index">
+    <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
+            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
+                <div>
+                    <p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Ticket management</p>
+                    <h1 class="mt-2 text-3xl font-semibold tracking-tight">Active tickets</h1>
+                    <p class="mt-2 max-w-3xl text-sm text-blue-100/90">Search, triage and manage support requests across companies, projects, teams, priorities and statuses.</p>
+                </div>
+                <div class="flex flex-wrap gap-2">
+                    <flux:button :href="route('helpdesk.index')" wire:navigate variant="ghost" icon="chart-bar">Dashboard</flux:button>
+                    <flux:button :href="route('helpdesk.tickets.create')" wire:navigate icon="plus" variant="primary">New ticket</flux:button>
+                </div>
+            </div>
+        </div>
+    </div>
+
+    <div class="rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div class="grid gap-4 md:grid-cols-4">
+            <flux:input wire:model.live.debounce.350ms="search" icon="magnifying-glass" placeholder="Search reference, subject or body" />
+
+            <flux:select wire:model.live="scope">
+                <option value="open">Open tickets</option>
+                <option value="closed">Closed tickets</option>
+                <option value="all">All tickets</option>
+            </flux:select>
+
+            <flux:select wire:model.live="status">
+                <option value="">All statuses</option>
+                @foreach ($statuses as $status)
+                    <option value="{{ $status->id }}">{{ $status->name }}</option>
+                @endforeach
+            </flux:select>
+
+            <flux:select wire:model.live="priority">
+                <option value="">All priorities</option>
+                @foreach ($priorities as $priority)
+                    <option value="{{ $priority->id }}">{{ $priority->name }}</option>
+                @endforeach
+            </flux:select>
+        </div>
+    </div>
+
+    <div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div wire:loading.flex class="items-center gap-2 border-b border-zinc-200 bg-blue-50 px-4 py-3 text-sm text-blue-800 dark:border-zinc-700 dark:bg-blue-950 dark:text-blue-200">
+            <flux:icon.arrow-path class="size-4 animate-spin" /> Refreshing tickets...
+        </div>
+
+        <div class="overflow-x-auto">
+            <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
+                <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
+                    <tr>
+                        <th class="px-4 py-3">Reference</th>
+                        <th class="px-4 py-3">Subject</th>
+                        <th class="px-4 py-3">Status</th>
+                        <th class="px-4 py-3">Priority</th>
+                        <th class="px-4 py-3">Agent</th>
+                        <th class="px-4 py-3">Last activity</th>
+                    </tr>
+                </thead>
+                <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
+                    @forelse ($tickets as $ticket)
+                        <tr class="hover:bg-zinc-50 dark:hover:bg-zinc-800/70">
+                            <td class="whitespace-nowrap px-4 py-3 font-mono text-xs">
+                                <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="font-semibold text-blue-700 hover:underline dark:text-blue-300">
+                                    {{ $ticket->reference }}
+                                </a>
+                            </td>
+                            <td class="px-4 py-3">
+                                <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</div>
+                                <div class="text-xs text-zinc-500">{{ $ticket->category?->name ?? 'No category' }} @if($ticket->project) · {{ $ticket->project->title }} @endif @if($ticket->team) · {{ $ticket->team->name }} @endif</div>
+                            </td>
+                            <td class="px-4 py-3"><flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge></td>
+                            <td class="px-4 py-3"><flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge></td>
+                            <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $ticket->agent?->name ?? 'Unassigned' }}</td>
+                            <td class="whitespace-nowrap px-4 py-3 text-zinc-500">{{ $ticket->last_activity_at?->diffForHumans() ?? $ticket->created_at->diffForHumans() }}</td>
+                        </tr>
+                    @empty
+                        <tr>
+                            <td colspan="6" class="px-4 py-12 text-center text-zinc-500">No tickets matched your filters.</td>
+                        </tr>
+                    @endforelse
+                </tbody>
+            </table>
+        </div>
+
+        <div class="border-t border-zinc-200 p-4 dark:border-zinc-700">
+            {{ $tickets->links() }}
+        </div>
+    </div>
+</div>
diff --git a/Helpdesk/Resources/views/livewire/ticket-show.blade.php b/Helpdesk/Resources/views/livewire/ticket-show.blade.php
new file mode 100644
index 00000000..1ed6fbd7
--- /dev/null
+++ b/Helpdesk/Resources/views/livewire/ticket-show.blade.php
@@ -0,0 +1,201 @@
+<div class="space-y-6" dusk="helpdesk-ticket-show">
+    <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
+            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
+                <div>
+                    <div class="mb-2 flex flex-wrap items-center gap-2">
+                        <span class="font-mono text-xs text-blue-100">{{ $ticket->reference }}</span>
+                        <flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
+                        <flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
+                    </div>
+                    <h1 class="text-3xl font-semibold tracking-tight">{{ $ticket->subject }}</h1>
+                    <p class="mt-2 text-sm text-blue-100/90">Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}</p>
+                </div>
+                <div class="flex flex-wrap gap-2">
+                    <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="inline-flex items-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
+                        <i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i> Back
+                    </a>
+                    @can('update', $ticket)
+                        <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="inline-flex items-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700">
+                            <i class="fa-solid fa-pen-to-square mr-2" aria-hidden="true"></i> Edit
+                        </a>
+                    @endcan
+                </div>
+            </div>
+        </div>
+    </div>
+
+    <div class="grid gap-6 lg:grid-cols-3">
+        <div class="space-y-6 lg:col-span-2">
+            <article class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                <div class="prose max-w-none dark:prose-invert">
+                    {!! $ticket->body !!}
+                </div>
+            </article>
+
+            @if ($ticket->attachments->isNotEmpty())
+                <div class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                    <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket attachments</h2>
+                    <div class="grid gap-3 sm:grid-cols-2">
+                        @foreach ($ticket->attachments as $attachment)
+                            <a href="{{ $attachment->url() }}" target="_blank" class="rounded-xl border border-zinc-200 p-3 text-sm hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
+                                <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $attachment->original_name }}</div>
+                                <div class="text-xs text-zinc-500">{{ Number::fileSize($attachment->size) }}</div>
+                            </a>
+                        @endforeach
+                    </div>
+                </div>
+            @endif
+
+            <section class="space-y-4">
+                <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Conversation</h2>
+
+                @if ($ticket->comments->isNotEmpty())
+                    @include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0])
+                @else
+                    <div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No responses yet.</div>
+                @endif
+            </section>
+
+            <form wire:submit="addComment" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Add reply</h2>
+                @if ($cannedResponses->isNotEmpty())
+                    <div class="mb-4 grid gap-3 md:grid-cols-[1fr_auto]">
+                        <flux:select wire:model="canned_response_id" label="Canned response">
+                            <option value="">Choose a saved response...</option>
+                            @foreach ($cannedResponses as $response)
+                                <option value="{{ $response->id }}">{{ $response->name }}</option>
+                            @endforeach
+                        </flux:select>
+                        <div class="flex items-end">
+                            <flux:button type="button" wire:click="applyCannedResponse" variant="ghost" icon="document-duplicate">Insert response</flux:button>
+                        </div>
+                    </div>
+                @endif
+
+                <x-helpdesk::html-editor dusk="ticket-comment-editor" wire:model="commentBody" label="Comment" rows="5" placeholder="Write a professional response..." />
+
+                @can('update', $ticket)
+                    <div class="mt-4">
+                        <flux:checkbox wire:model="internal" label="Internal note only" />
+                    </div>
+                @endcan
+
+                <div class="mt-4">
+                    <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Attach files</label>
+                    <input wire:model="attachments" type="file" multiple class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
+                    @error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
+                </div>
+
+                <div class="mt-5 flex justify-end">
+                    <flux:button dusk="post-comment" type="submit" variant="primary" icon="chat-bubble-left-right" class="!bg-emerald-600 !text-white hover:!bg-emerald-700" wire:loading.attr="disabled">
+                        <span wire:loading.remove>Post reply</span>
+                        <span wire:loading>Posting...</span>
+                    </flux:button>
+                </div>
+            </form>
+        </div>
+
+        <aside class="space-y-6">
+            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket details</h2>
+                <dl class="space-y-3 text-sm">
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Category</dt><dd>{{ $ticket->category?->name ?? 'None' }}</dd></div>
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Project</dt><dd>{{ $ticket->project?->title ?? 'None' }}</dd></div>
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Product/service</dt><dd>{{ $ticket->product?->name ?? 'None' }}</dd></div>
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Team</dt><dd>{{ $ticket->team?->name ?? 'None' }}</dd></div>
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Created</dt><dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd></div>
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Due</dt><dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd></div>
+                </dl>
+            </div>
+
+            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">SLA metrics</h2>
+                <div class="grid gap-3 text-sm">
+                    <div class="rounded-xl border {{ $ticket->sla_first_response_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100' }} p-3">
+                        <div class="text-xs font-semibold uppercase tracking-wide">First response</div>
+                        <div class="mt-1">{{ $ticket->first_response_at?->format('d M Y H:i') ?? 'Awaiting response' }}</div>
+                        <div class="mt-1 text-xs opacity-75">Due {{ $ticket->sla_first_response_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
+                    </div>
+                    <div class="rounded-xl border {{ $ticket->sla_resolution_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100' }} p-3">
+                        <div class="text-xs font-semibold uppercase tracking-wide">Resolution</div>
+                        <div class="mt-1">{{ $ticket->completed_at?->format('d M Y H:i') ?? 'Open' }}</div>
+                        <div class="mt-1 text-xs opacity-75">Due {{ $ticket->sla_resolution_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
+                    </div>
+                    <div class="grid grid-cols-2 gap-2 text-center">
+                        <div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700"><div class="text-xl font-semibold">{{ $ticket->public_replies_count }}</div><div class="text-xs text-zinc-500">Public replies</div></div>
+                        <div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700"><div class="text-xl font-semibold">{{ $ticket->time_spent_minutes }}</div><div class="text-xs text-zinc-500">Minutes logged</div></div>
+                    </div>
+                </div>
+            </div>
+
+            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Requester profile</h2>
+                <dl class="space-y-3 text-sm">
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Name</dt><dd>{{ $ticket->owner?->name ?? 'Unknown' }}</dd></div>
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Email</dt><dd class="truncate">{{ $ticket->owner?->email ?? 'None' }}</dd></div>
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Company</dt><dd>{{ $ticket->owner?->company?->name ?? 'Current company' }}</dd></div>
+                </dl>
+                @if ($ticket->tags->isNotEmpty())
+                    <div class="mt-4 flex flex-wrap gap-2">
+                        @foreach ($ticket->tags as $tag)
+                            <span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
+                        @endforeach
+                    </div>
+                @endif
+            </div>
+
+            @if ($ticket->checklistItems->isNotEmpty())
+                <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                    @php($completedChecks = $ticket->checklistItems->where('is_completed', true)->count())
+                    <div class="mb-4 flex items-center justify-between gap-3">
+                        <h2 class="text-base font-semibold text-zinc-900 dark:text-white">Checklist</h2>
+                        <flux:badge color="blue">{{ $completedChecks }}/{{ $ticket->checklistItems->count() }}</flux:badge>
+                    </div>
+                    <div class="space-y-2">
+                        @foreach ($ticket->checklistItems as $item)
+                            <label class="flex items-start gap-3 rounded-xl border border-zinc-200 p-3 text-sm dark:border-zinc-700">
+                                <input type="checkbox" wire:click="toggleChecklistItem({{ $item->id }})" @checked($item->is_completed) class="mt-1 rounded border-zinc-300">
+                                <span class="{{ $item->is_completed ? 'text-zinc-500 line-through' : 'text-zinc-800 dark:text-zinc-100' }}">{{ $item->title }}</span>
+                            </label>
+                        @endforeach
+                    </div>
+                </div>
+            @endif
+
+            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Git commits</h2>
+                <div class="space-y-2">
+                    @forelse ($ticket->gitCommits as $commit)
+                        <a href="{{ $commit->url ?: '#' }}" target="_blank" class="block rounded-xl border border-zinc-100 p-3 dark:border-zinc-800">
+                            <div class="font-mono text-xs text-zinc-500">{{ $commit->short_hash }} · {{ $commit->repository?->name }}</div>
+                            <div class="mt-1 text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $commit->message }}</div>
+                        </a>
+                    @empty
+                        <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No commits linked.</div>
+                    @endforelse
+                </div>
+            </div>
+
+            @can('update', $ticket)
+                <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                    <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Agent actions</h2>
+                    <flux:select wire:model="status_id" label="Status">
+                        @foreach ($statuses as $status)
+                            <option value="{{ $status->id }}">{{ $status->name }}</option>
+                        @endforeach
+                    </flux:select>
+                    <flux:button dusk="update-status" wire:click="updateStatus" class="mt-4 w-full" variant="primary" icon="check">Update status</flux:button>
+                    <div class="mt-5">
+                        <flux:select wire:model="priority_id" label="Priority">
+                            @foreach ($priorities as $priority)
+                                <option value="{{ $priority->id }}">{{ $priority->name }}</option>
+                            @endforeach
+                        </flux:select>
+                        <flux:button dusk="update-priority" wire:click="updatePriority" class="mt-4 w-full" variant="ghost" icon="flag">Update priority</flux:button>
+                    </div>
+                </div>
+            @endcan
+        </aside>
+    </div>
+</div>
diff --git a/Helpdesk/Resources/views/partials/comment-thread.blade.php b/Helpdesk/Resources/views/partials/comment-thread.blade.php
new file mode 100644
index 00000000..b07a9232
--- /dev/null
+++ b/Helpdesk/Resources/views/partials/comment-thread.blade.php
@@ -0,0 +1,66 @@
+@props(['comments', 'level' => 0])
+
+<div class="space-y-3">
+    @foreach ($comments as $comment)
+        @php
+            $commentUser = $comment->relationLoaded('user') ? $comment->getRelation('user') : null;
+            $commentAttachments = $comment->relationLoaded('attachments') ? $comment->getRelation('attachments') : collect();
+            $commentReplies = $comment->relationLoaded('replies') ? $comment->getRelation('replies') : collect();
+        @endphp
+
+        <div class="rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900" style="margin-left: {{ min((int) $level, 4) * 1.25 }}rem">
+            <div class="flex items-start justify-between gap-3">
+                <div>
+                    <div class="font-medium text-zinc-900 dark:text-zinc-100">
+                        {{ $commentUser?->name ?? 'Unknown user' }}
+                    </div>
+                    <div class="text-xs text-zinc-500">
+                        {{ $comment->created_at?->format('d M Y H:i') }}
+                    </div>
+                </div>
+
+                @if ($comment->is_internal)
+                    <flux:badge color="amber">Internal</flux:badge>
+                @endif
+            </div>
+
+            <div class="prose prose-sm mt-3 max-w-none dark:prose-invert">
+                {!! $comment->body !!}
+            </div>
+
+            @if ($commentAttachments->isNotEmpty())
+                <div class="mt-3 flex flex-wrap gap-2">
+                    @foreach ($commentAttachments as $attachment)
+                        <a href="{{ $attachment->url() }}" target="_blank" class="rounded-lg border border-zinc-200 px-3 py-1 text-xs text-zinc-600 hover:bg-zinc-50 dark:border-zinc-700 dark:text-zinc-300 dark:hover:bg-zinc-800">
+                            {{ $attachment->original_name }}
+                        </a>
+                    @endforeach
+                </div>
+            @endif
+
+            <div class="mt-3 flex justify-end">
+                <flux:button size="sm" variant="ghost" wire:click="startReply({{ $comment->id }})">Reply</flux:button>
+            </div>
+
+            @if (($reply_parent_id ?? null) === $comment->id)
+                <form wire:submit="addReply" class="mt-4 rounded-xl border border-blue-200 bg-blue-50 p-4 dark:border-blue-900 dark:bg-blue-950/40">
+                    <x-helpdesk::html-editor wire:key="reply-editor-{{ $comment->id }}" wire:model="replyBody" label="Reply" rows="4" placeholder="Write a reply..." />
+
+                    <div class="mt-4 flex justify-end gap-2">
+                        <flux:button type="button" wire:click="cancelReply" variant="ghost">Cancel</flux:button>
+                        <flux:button type="submit" variant="primary" class="!bg-emerald-600 !text-white hover:!bg-emerald-700">Post reply</flux:button>
+                    </div>
+                </form>
+            @endif
+
+            @if ($commentReplies->isNotEmpty())
+                <div class="mt-4">
+                    @include('helpdesk::partials.comment-thread', [
+                        'comments' => $commentReplies,
+                        'level' => ((int) $level) + 1,
+                    ])
+                </div>
+            @endif
+        </div>
+    @endforeach
+</div>
diff --git a/Helpdesk/Resources/views/partials/page-header.blade.php b/Helpdesk/Resources/views/partials/page-header.blade.php
new file mode 100644
index 00000000..ab6c9804
--- /dev/null
+++ b/Helpdesk/Resources/views/partials/page-header.blade.php
@@ -0,0 +1,27 @@
+<div class="mb-8 overflow-hidden rounded-3xl border border-slate-800 bg-slate-950 shadow-sm">
+    <div class="px-6 py-8 text-white">
+        <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
+            <div>
+                <p class="text-sm font-semibold uppercase tracking-[0.3em] text-blue-300">
+                    {{ $eyebrow ?? 'Helpdesk' }}
+                </p>
+
+                <h1 class="mt-3 text-3xl font-bold tracking-tight">
+                    {{ $title ?? 'Helpdesk' }}
+                </h1>
+
+                @if(! empty($subtitle))
+                    <p class="mt-2 max-w-3xl text-sm text-slate-300">
+                        {{ $subtitle }}
+                    </p>
+                @endif
+            </div>
+
+            @isset($actions)
+                <div class="flex flex-wrap items-center gap-3">
+                    {{ $actions }}
+                </div>
+            @endisset
+        </div>
+    </div>
+</div>
diff --git a/Helpdesk/Resources/views/partials/select2-loader.blade.php b/Helpdesk/Resources/views/partials/select2-loader.blade.php
new file mode 100644
index 00000000..3739bb91
--- /dev/null
+++ b/Helpdesk/Resources/views/partials/select2-loader.blade.php
@@ -0,0 +1,117 @@
+@once
+    <style>
+        .select2-container { width: 100% !important; }
+        .select2-container--default .select2-selection--single {
+            min-height: 2.75rem;
+            border-radius: 0.75rem;
+            border-color: rgb(63 63 70);
+            background: rgb(9 9 11);
+            color: rgb(244 244 245);
+            display: flex;
+            align-items: center;
+        }
+        .select2-container--default .select2-selection--single .select2-selection__rendered {
+            color: rgb(244 244 245);
+            line-height: 2.75rem;
+            padding-left: 0.85rem;
+        }
+        .select2-container--default .select2-selection--single .select2-selection__arrow {
+            height: 2.75rem;
+        }
+        .select2-dropdown {
+            border-color: rgb(63 63 70);
+            background: rgb(24 24 27);
+            color: rgb(244 244 245);
+        }
+        .select2-container--default .select2-results__option--highlighted[aria-selected] {
+            background: rgb(37 99 235);
+            color: white;
+        }
+        .select2-container--default .select2-results__option[aria-selected=true] {
+            background: rgb(39 39 42);
+            color: white;
+        }
+        .select2-search__field {
+            background: rgb(9 9 11);
+            color: rgb(244 244 245);
+            border-color: rgb(63 63 70) !important;
+        }
+    </style>
+@endonce
+
+<script>
+    (function () {
+        function loadScript(src, callback) {
+            const existing = document.querySelector('script[src="' + src + '"]');
+            if (existing) {
+                existing.addEventListener('load', callback, { once: true });
+                if (existing.dataset.loaded === '1') callback();
+                return;
+            }
+
+            const script = document.createElement('script');
+            script.src = src;
+            script.onload = function () {
+                script.dataset.loaded = '1';
+                callback();
+            };
+            document.head.appendChild(script);
+        }
+
+        function loadStyle(href) {
+            if (document.querySelector('link[href="' + href + '"]')) return;
+            const link = document.createElement('link');
+            link.rel = 'stylesheet';
+            link.href = href;
+            document.head.appendChild(link);
+        }
+
+        function initialiseHelpdeskSelects() {
+            if (!window.jQuery || !window.jQuery.fn || !window.jQuery.fn.select2) return;
+
+            window.jQuery('[data-helpdesk-select2]').each(function () {
+                const select = window.jQuery(this);
+
+                if (select.data('select2')) {
+                    select.select2('destroy');
+                }
+
+                select.select2({
+                    width: '100%',
+                    placeholder: this.querySelector('option[value=""]')?.textContent || 'Select option',
+                    allowClear: true
+                });
+
+                select.off('change.helpdesk').on('change.helpdesk', function () {
+                    this.dispatchEvent(new Event('change', { bubbles: true }));
+                    this.dispatchEvent(new Event('input', { bubbles: true }));
+                });
+            });
+        }
+
+        function bootHelpdeskSelects() {
+            loadStyle('https://cdn.jsdelivr.net/npm/select2@4.1.0-rc.0/dist/css/select2.min.css');
+
+            const bootSelect2 = function () {
+                if (window.jQuery && window.jQuery.fn && window.jQuery.fn.select2) {
+                    initialiseHelpdeskSelects();
+                    return;
+                }
+
+                loadScript('https://cdn.jsdelivr.net/npm/select2@4.1.0-rc.0/dist/js/select2.min.js', initialiseHelpdeskSelects);
+            };
+
+            if (window.jQuery) {
+                bootSelect2();
+                return;
+            }
+
+            console.warn('Helpdesk Select2 requires global jQuery from resources/js/app.js. Run npm install jquery and npm run build.');
+        }
+
+        document.addEventListener('DOMContentLoaded', bootHelpdeskSelects);
+        document.addEventListener('livewire:navigated', bootHelpdeskSelects);
+        document.addEventListener('livewire:updated', bootHelpdeskSelects);
+        bootHelpdeskSelects();
+    })();
+</script>
diff --git a/Helpdesk/Resources/views/partials/sidebar-support-menu.blade.php b/Helpdesk/Resources/views/partials/sidebar-support-menu.blade.php
new file mode 100644
index 00000000..54363464
--- /dev/null
+++ b/Helpdesk/Resources/views/partials/sidebar-support-menu.blade.php
@@ -0,0 +1,40 @@
+@php
+    $helpdeskEnabled = Route::has('helpdesk.index');
+
+    if (class_exists(\Nwidart\Modules\Facades\Module::class)) {
+        $helpdeskModule = \Nwidart\Modules\Facades\Module::find('Helpdesk');
+        $helpdeskEnabled = $helpdeskModule !== null && $helpdeskModule->isEnabled() && Route::has('helpdesk.index');
+    }
+@endphp
+
+@if($helpdeskEnabled)
+    <div class="wms-sidebar-group">
+        <div class="wms-sidebar-heading" data-wms-sidebar-label>{{ __('Support') }}</div>
+
+        <a href="{{ route('helpdesk.index') }}" wire:navigate class="wms-sidebar-link @if(request()->routeIs('helpdesk.index')) is-active @endif" title="{{ __('Helpdesk') }}">
+            <i class="fa-solid fa-headset wms-sidebar-icon" aria-hidden="true"></i>
+            <span data-wms-sidebar-label>{{ __('Helpdesk') }}</span>
+        </a>
+
+        @if(Route::has('helpdesk.tickets.index'))
+            <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="wms-sidebar-link @if(request()->routeIs('helpdesk.tickets.*')) is-active @endif" title="{{ __('Tickets') }}">
+                <i class="fa-solid fa-ticket wms-sidebar-icon" aria-hidden="true"></i>
+                <span data-wms-sidebar-label>{{ __('Tickets') }}</span>
+            </a>
+        @endif
+
+        @if(Route::has('helpdesk.kanban'))
+            <a href="{{ route('helpdesk.kanban') }}" wire:navigate class="wms-sidebar-link @if(request()->routeIs('helpdesk.kanban')) is-active @endif" title="{{ __('Kanban') }}">
+                <i class="fa-solid fa-table-columns wms-sidebar-icon" aria-hidden="true"></i>
+                <span data-wms-sidebar-label>{{ __('Kanban') }}</span>
+            </a>
+        @endif
+
+        @if(Route::has('helpdesk.settings'))
+            <a href="{{ route('helpdesk.settings') }}" wire:navigate class="wms-sidebar-link @if(request()->routeIs('helpdesk.settings')) is-active @endif" title="{{ __('Support Settings') }}">
+                <i class="fa-solid fa-gears wms-sidebar-icon" aria-hidden="true"></i>
+                <span data-wms-sidebar-label>{{ __('Support Settings') }}</span>
+            </a>
+        @endif
+    </div>
+@endif
diff --git a/Helpdesk/Routes/.gitkeep b/Helpdesk/Routes/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Routes/api.php b/Helpdesk/Routes/api.php
new file mode 100644
index 00000000..38392698
--- /dev/null
+++ b/Helpdesk/Routes/api.php
@@ -0,0 +1,15 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Support\Facades\Route;
+use Modules\Helpdesk\Http\Controllers\GitWebhookController;
+
+Route::get('/status', static fn (): array => [
+    'module' => 'helpdesk',
+    'status' => 'ok',
+])->name('status');
+
+Route::post('/git/webhook/{repository}', GitWebhookController::class)
+    ->whereNumber('repository')
+    ->name('git.webhook');
diff --git a/Helpdesk/Routes/web.php b/Helpdesk/Routes/web.php
new file mode 100644
index 00000000..7375fff7
--- /dev/null
+++ b/Helpdesk/Routes/web.php
@@ -0,0 +1,27 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Support\Facades\Route;
+use Modules\Helpdesk\Http\Controllers\HelpdeskController;
+use Modules\Helpdesk\Http\Controllers\TicketStoreController;
+use Modules\Helpdesk\Http\Controllers\WorkflowOpenController;
+use Modules\Helpdesk\Livewire\KanbanBoard;
+use Modules\Helpdesk\Livewire\SettingsManager;
+use Modules\Helpdesk\Livewire\TicketCreate;
+use Modules\Helpdesk\Livewire\TicketEdit;
+use Modules\Helpdesk\Livewire\TicketIndex;
+use Modules\Helpdesk\Livewire\TicketShow;
+
+Route::get('/workflow/open/{token}', WorkflowOpenController::class)->name('workflow.open');
+
+Route::get('/', HelpdeskController::class)->name('index');
+
+Route::get('/settings', SettingsManager::class)->name('settings');
+Route::get('/kanban', KanbanBoard::class)->name('kanban');
+
+Route::get('/tickets', TicketIndex::class)->name('tickets.index');
+Route::post('/tickets', TicketStoreController::class)->name('tickets.store');
+Route::get('/tickets/create', TicketCreate::class)->name('tickets.create');
+Route::get('/tickets/{ticket}/edit', TicketEdit::class)->name('tickets.edit');
+Route::get('/tickets/{ticket}', TicketShow::class)->name('tickets.show');
diff --git a/Helpdesk/Seeders/HelpdeskDatabaseSeeder.php b/Helpdesk/Seeders/HelpdeskDatabaseSeeder.php
new file mode 100644
index 00000000..9abe409a
--- /dev/null
+++ b/Helpdesk/Seeders/HelpdeskDatabaseSeeder.php
@@ -0,0 +1,17 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Seeders;
+
+use Illuminate\Database\Seeder;
+use Modules\Helpdesk\Database\Seeders\HelpdeskDatabaseSeeder as DatabaseHelpdeskDatabaseSeeder;
+
+final class HelpdeskDatabaseSeeder extends Seeder
+{
+    /** @return void */
+    public function run(): void
+    {
+        $this->call(DatabaseHelpdeskDatabaseSeeder::class);
+    }
+}
diff --git a/Helpdesk/Services/AgentAssignmentService.php b/Helpdesk/Services/AgentAssignmentService.php
new file mode 100644
index 00000000..ae6eca15
--- /dev/null
+++ b/Helpdesk/Services/AgentAssignmentService.php
@@ -0,0 +1,46 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Builder;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\Ticket;
+
+final class AgentAssignmentService
+{
+    /**
+     * Select the least-loaded available agent for a category.
+     */
+    public function selectAgentId(?int $categoryId): ?int
+    {
+        $query = User::query()
+            ->select('users.*')
+            ->where(static function (Builder $query): void {
+                $query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
+            })
+            ->selectSub(
+                Ticket::query()
+                    ->selectRaw('count(*)')
+                    ->whereColumn('helpdesk_tickets.agent_id', 'users.id')
+                    ->whereNull('helpdesk_tickets.completed_at'),
+                'open_helpdesk_tickets_count'
+            );
+
+        if ($categoryId !== null) {
+            $category = Category::query()->find($categoryId);
+            $agentIds = $category?->agents()->pluck('users.id')->all() ?? [];
+
+            if ($agentIds !== []) {
+                $query->whereIn('id', $agentIds);
+            }
+        }
+
+        /** @var User|null $agent */
+        $agent = $query->orderBy('open_helpdesk_tickets_count')->orderBy('id')->first();
+
+        return $agent?->id;
+    }
+}
diff --git a/Helpdesk/Services/AttachmentService.php b/Helpdesk/Services/AttachmentService.php
new file mode 100644
index 00000000..29f446d1
--- /dev/null
+++ b/Helpdesk/Services/AttachmentService.php
@@ -0,0 +1,50 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use Illuminate\Support\Facades\Storage;
+use Modules\Helpdesk\Models\Attachment;
+use Modules\Helpdesk\Models\Comment;
+use Modules\Helpdesk\Models\Ticket;
+
+final class AttachmentService
+{
+    public function storeMany(Ticket $ticket, array $files, int $userId, ?Comment $comment = null): void
+    {
+        foreach ($files as $file) {
+            $disk = (string) config('helpdesk.disk', 'public');
+
+            $originalName = $file->getClientOriginalName();
+            $mimeType = $file->getClientMimeType();
+            $size = (int) ($file->getSize() ?: 0);
+
+            $path = $file->store('tickets/'.$ticket->id, $disk);
+
+            if ($size === 0 && $path !== false) {
+                $size = (int) Storage::disk($disk)->size($path);
+            }
+
+            Attachment::query()->create([
+                'ticket_id' => $ticket->id,
+                'comment_id' => $comment?->id,
+                'user_id' => $userId,
+                'disk' => $disk,
+                'path' => $path,
+                'original_name' => $originalName,
+                'mime_type' => $mimeType,
+                'size' => $size,
+            ]);
+        }
+    }
+
+    /**
+     * Delete a stored attachment and its backing file.
+     */
+    public function delete(Attachment $attachment): void
+    {
+        Storage::disk($attachment->disk)->delete($attachment->path);
+        $attachment->delete();
+    }
+}
diff --git a/Helpdesk/Services/AutomationRuleService.php b/Helpdesk/Services/AutomationRuleService.php
new file mode 100644
index 00000000..f0fde459
--- /dev/null
+++ b/Helpdesk/Services/AutomationRuleService.php
@@ -0,0 +1,66 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use Illuminate\Support\Str;
+use Modules\Helpdesk\Models\AutomationRule;
+use Modules\Helpdesk\Models\Ticket;
+
+final class AutomationRuleService
+{
+    /** @param array<string, mixed> $context */
+    public function apply(Ticket $ticket, array $context = []): Ticket
+    {
+        $sender = (string) ($context['sender'] ?? $ticket->owner?->email ?? '');
+        $mailbox = (string) ($context['mailbox'] ?? '');
+
+        AutomationRule::query()
+            ->where('is_active', true)
+            ->where(static function ($query) use ($ticket): void {
+                $query->whereNull('company_id')->orWhere('company_id', $ticket->company_id);
+            })
+            ->orderBy('sort_order')
+            ->orderBy('id')
+            ->get()
+            ->each(function (AutomationRule $rule) use ($ticket, $sender, $mailbox): void {
+                if (! $this->matches($rule, $ticket, $sender, $mailbox)) {
+                    return;
+                }
+
+                $updates = array_filter([
+                    'priority_id' => $rule->set_priority_id,
+                    'category_id' => $rule->set_category_id,
+                    'team_id' => $rule->set_team_id,
+                    'project_id' => $rule->set_project_id,
+                    'status_id' => $rule->set_status_id,
+                    'agent_id' => $rule->set_agent_id,
+                ], static fn ($value): bool => $value !== null);
+
+                if ($updates !== []) {
+                    $ticket->forceFill($updates + ['last_activity_at' => now()])->save();
+                }
+            });
+
+        return $ticket->fresh() ?? $ticket;
+    }
+
+    private function matches(AutomationRule $rule, Ticket $ticket, string $sender, string $mailbox): bool
+    {
+        if ($rule->match_sender && ! Str::contains(Str::lower($sender), Str::lower($rule->match_sender))) {
+            return false;
+        }
+        if ($rule->match_subject && ! Str::contains(Str::lower($ticket->subject), Str::lower($rule->match_subject))) {
+            return false;
+        }
+        if ($rule->match_mailbox && ! Str::contains(Str::lower($mailbox), Str::lower($rule->match_mailbox))) {
+            return false;
+        }
+        if ($rule->match_category_id && (int) $ticket->category_id !== (int) $rule->match_category_id) {
+            return false;
+        }
+
+        return true;
+    }
+}
diff --git a/Helpdesk/Services/CannedResponseRenderer.php b/Helpdesk/Services/CannedResponseRenderer.php
new file mode 100644
index 00000000..99bd8f20
--- /dev/null
+++ b/Helpdesk/Services/CannedResponseRenderer.php
@@ -0,0 +1,30 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use App\Models\User;
+use Modules\Helpdesk\Models\Ticket;
+
+final class CannedResponseRenderer
+{
+    public function render(string $template, Ticket $ticket, ?User $actor = null): string
+    {
+        $ticket->loadMissing(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']);
+
+        return strtr($template, [
+            '{{ ticket.reference }}' => $ticket->reference,
+            '{{ ticket.subject }}' => $ticket->subject,
+            '{{ ticket.status }}' => (string) ($ticket->status?->name ?? ''),
+            '{{ ticket.priority }}' => (string) ($ticket->priority?->name ?? ''),
+            '{{ ticket.category }}' => (string) ($ticket->category?->name ?? ''),
+            '{{ ticket.project }}' => (string) ($ticket->project?->title ?? ''),
+            '{{ ticket.team }}' => (string) ($ticket->team?->name ?? ''),
+            '{{ requester.name }}' => (string) ($ticket->owner?->name ?? ''),
+            '{{ agent.name }}' => (string) ($ticket->agent?->name ?? ''),
+            '{{ actor.name }}' => (string) ($actor?->name ?? ''),
+            '{{ ticket.url }}' => route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()]),
+        ]);
+    }
+}
diff --git a/Helpdesk/Services/ChecklistService.php b/Helpdesk/Services/ChecklistService.php
new file mode 100644
index 00000000..00d9d897
--- /dev/null
+++ b/Helpdesk/Services/ChecklistService.php
@@ -0,0 +1,53 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use App\Models\User;
+use Modules\Helpdesk\Models\ChecklistItem;
+use Modules\Helpdesk\Models\ChecklistTemplate;
+use Modules\Helpdesk\Models\Ticket;
+
+final class ChecklistService
+{
+    public function applyTemplates(Ticket $ticket): void
+    {
+        ChecklistTemplate::query()
+            ->where('is_active', true)
+            ->where(static function ($query) use ($ticket): void {
+                $query->whereNull('company_id')->orWhere('company_id', $ticket->company_id);
+            })
+            ->where(static function ($query) use ($ticket): void {
+                $query->whereNull('category_id')->orWhere('category_id', $ticket->category_id);
+            })
+            ->where(static function ($query) use ($ticket): void {
+                $query->whereNull('project_id')->orWhere('project_id', $ticket->project_id);
+            })
+            ->get()
+            ->each(function (ChecklistTemplate $template) use ($ticket): void {
+                foreach (array_values($template->items ?? []) as $index => $item) {
+                    ChecklistItem::query()->firstOrCreate([
+                        'ticket_id' => $ticket->id,
+                        'template_id' => $template->id,
+                        'title' => is_array($item) ? (string) ($item['title'] ?? '') : (string) $item,
+                    ], [
+                        'description' => is_array($item) ? ($item['description'] ?? null) : null,
+                        'sort_order' => ($index + 1) * 10,
+                    ]);
+                }
+            });
+    }
+
+    public function toggle(ChecklistItem $item, User $user): ChecklistItem
+    {
+        $completed = ! $item->is_completed;
+        $item->forceFill([
+            'is_completed' => $completed,
+            'completed_by' => $completed ? $user->id : null,
+            'completed_at' => $completed ? now() : null,
+        ])->save();
+
+        return $item->fresh() ?? $item;
+    }
+}
diff --git a/Helpdesk/Services/GitWebhookIngestionService.php b/Helpdesk/Services/GitWebhookIngestionService.php
new file mode 100644
index 00000000..f53a983c
--- /dev/null
+++ b/Helpdesk/Services/GitWebhookIngestionService.php
@@ -0,0 +1,242 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use Carbon\CarbonImmutable;
+use Illuminate\Support\Facades\Log;
+use Modules\Helpdesk\Models\GitCommit;
+use Modules\Helpdesk\Models\GitRepository;
+use Modules\Helpdesk\Models\GitWebhookLog;
+use Modules\Helpdesk\Models\Ticket;
+use Throwable;
+
+final class GitWebhookIngestionService
+{
+    private const TICKET_REFERENCE_PATTERN = '/\bHD-\d{4}-\d{5}\b/i';
+
+    /**
+     * Persist supported Git provider commits and link them to matching Helpdesk ticket references.
+     *
+     * @param array<string, mixed> $payload
+     * @return array{status: string, message: string, commit_count: int, linked_count: int, ignored_count: int}
+     */
+    public function ingest(GitRepository $repository, array $payload, string $provider, ?string $deliveryId, ?string $event): array
+    {
+        if (! $this->isPushEvent($provider, $event)) {
+            $result = [
+                'status' => 'ignored',
+                'message' => sprintf('Ignored unsupported %s event.', $event ?: 'unknown'),
+                'commit_count' => 0,
+                'linked_count' => 0,
+                'ignored_count' => 1,
+            ];
+
+            $this->logWebhook($repository, $provider, $deliveryId, $event, $result, $payload);
+
+            return $result;
+        }
+
+        $branch = $this->branchFromRef($payload['ref'] ?? null);
+        $commits = $this->commitsFromPayload($payload);
+        $commitCount = 0;
+        $linkedCount = 0;
+        $ignoredCount = 0;
+
+        foreach ($commits as $commit) {
+            $hash = $this->stringOrNull($commit['id'] ?? $commit['sha'] ?? null);
+
+            if ($hash === null) {
+                $ignoredCount++;
+
+                continue;
+            }
+
+            $message = $this->stringOrNull($commit['message'] ?? null) ?? '';
+            $url = $this->stringOrNull($commit['url'] ?? null);
+            $author = is_array($commit['author'] ?? null) ? $commit['author'] : [];
+            $committer = is_array($commit['committer'] ?? null) ? $commit['committer'] : [];
+            $authorName = $this->stringOrNull($author['name'] ?? $committer['name'] ?? null);
+            $authorEmail = $this->stringOrNull($author['email'] ?? $committer['email'] ?? null);
+            $committedAt = $this->parseTimestamp($commit['timestamp'] ?? $commit['committed_at'] ?? null);
+            $ticket = $this->ticketForCommit($repository, $message, $branch, $url);
+
+            GitCommit::query()->updateOrCreate(
+                [
+                    'repository_id' => $repository->getKey(),
+                    'hash' => $hash,
+                ],
+                [
+                    'ticket_id' => $ticket?->getKey(),
+                    'short_hash' => substr($hash, 0, 12),
+                    'branch' => $branch,
+                    'author_name' => $authorName,
+                    'author_email' => $authorEmail,
+                    'message' => $message,
+                    'url' => $url,
+                    'committed_at' => $committedAt,
+                ]
+            );
+
+            $commitCount++;
+
+            if ($ticket !== null) {
+                $linkedCount++;
+            }
+        }
+
+        $result = [
+            'status' => 'accepted',
+            'message' => sprintf('Processed %d commit(s), linked %d to tickets.', $commitCount, $linkedCount),
+            'commit_count' => $commitCount,
+            'linked_count' => $linkedCount,
+            'ignored_count' => $ignoredCount,
+        ];
+
+        $this->logWebhook($repository, $provider, $deliveryId, $event, $result, $payload);
+
+        return $result;
+    }
+
+    /**
+     * Record a provider webhook acceptance, rejection or ignore decision for auditability.
+     *
+     * @param array{status: string, message: string, commit_count?: int, linked_count?: int, ignored_count?: int} $result
+     * @param array<string, mixed>|null $payload
+     */
+    public function logWebhook(GitRepository $repository, string $provider, ?string $deliveryId, ?string $event, array $result, ?array $payload = null): void
+    {
+        try {
+            GitWebhookLog::query()->create([
+                'repository_id' => $repository->getKey(),
+                'provider' => $provider,
+                'delivery_id' => $deliveryId,
+                'event' => $event,
+                'status' => $result['status'],
+                'message' => $result['message'],
+                'commit_count' => (int) ($result['commit_count'] ?? 0),
+                'linked_count' => (int) ($result['linked_count'] ?? 0),
+                'ignored_count' => (int) ($result['ignored_count'] ?? 0),
+                'payload' => $payload,
+                'received_at' => now(),
+            ]);
+        } catch (Throwable $exception) {
+            Log::warning('Helpdesk Git webhook audit log could not be written.', [
+                'repository_id' => $repository->getKey(),
+                'provider' => $provider,
+                'event' => $event,
+                'status' => $result['status'],
+                'error' => $exception->getMessage(),
+            ]);
+        }
+    }
+
+    /**
+     * Extract the first Helpdesk ticket reference from arbitrary Git text.
+     */
+    public function extractTicketReference(string $value): ?string
+    {
+        if (! preg_match(self::TICKET_REFERENCE_PATTERN, $value, $matches)) {
+            return null;
+        }
+
+        return strtoupper($matches[0]);
+    }
+
+    /**
+     * Determine whether the provider event should be processed as a push payload.
+     */
+    private function isPushEvent(string $provider, ?string $event): bool
+    {
+        $normalised = strtolower((string) $event);
+
+        return match ($provider) {
+            'github' => $normalised === 'push',
+            'gitlab' => in_array($normalised, ['push hook', 'push'], true),
+            default => $normalised === '' || $normalised === 'push',
+        };
+    }
+
+    /**
+     * @param mixed $value
+     */
+    private function branchFromRef(mixed $value): ?string
+    {
+        $ref = $this->stringOrNull($value);
+
+        if ($ref === null) {
+            return null;
+        }
+
+        return str_replace('refs/heads/', '', $ref);
+    }
+
+    /**
+     * @param array<string, mixed> $payload
+     * @return array<int, array<string, mixed>>
+     */
+    private function commitsFromPayload(array $payload): array
+    {
+        $commits = $payload['commits'] ?? [];
+
+        if (! is_array($commits)) {
+            return [];
+        }
+
+        return array_values(array_filter($commits, static fn (mixed $commit): bool => is_array($commit)));
+    }
+
+    private function ticketForCommit(GitRepository $repository, string $message, ?string $branch, ?string $url): ?Ticket
+    {
+        $reference = $this->extractTicketReference(trim($message.' '.($branch ?? '').' '.($url ?? '')));
+
+        if ($reference === null) {
+            return null;
+        }
+
+        $query = Ticket::query()->where('reference', $reference);
+
+        if ($repository->company_id !== null) {
+            $query->where('company_id', $repository->company_id);
+        }
+
+        if ($repository->project_id !== null) {
+            $query->where('project_id', $repository->project_id);
+        }
+
+        return $query->first();
+    }
+
+    /**
+     * @param mixed $value
+     */
+    private function parseTimestamp(mixed $value): ?CarbonImmutable
+    {
+        $timestamp = $this->stringOrNull($value);
+
+        if ($timestamp === null) {
+            return null;
+        }
+
+        try {
+            return CarbonImmutable::parse($timestamp);
+        } catch (Throwable) {
+            return null;
+        }
+    }
+
+    /**
+     * @param mixed $value
+     */
+    private function stringOrNull(mixed $value): ?string
+    {
+        if (! is_scalar($value)) {
+            return null;
+        }
+
+        $string = trim((string) $value);
+
+        return $string === '' ? null : $string;
+    }
+}
diff --git a/Helpdesk/Services/SlaService.php b/Helpdesk/Services/SlaService.php
new file mode 100644
index 00000000..b464826a
--- /dev/null
+++ b/Helpdesk/Services/SlaService.php
@@ -0,0 +1,103 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use App\Models\User;
+use Modules\Helpdesk\Models\SlaPolicy;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Models\TicketSlaEvent;
+
+final class SlaService
+{
+    public function applyPolicy(Ticket $ticket): Ticket
+    {
+        $policy = $this->policyFor($ticket);
+
+        if (! $policy) {
+            return $ticket;
+        }
+
+        $createdAt = $ticket->created_at ?? now();
+        $ticket->forceFill([
+            'sla_policy_id' => $policy->id,
+            'sla_first_response_due_at' => $createdAt->copy()->addMinutes($policy->first_response_minutes),
+            'sla_resolution_due_at' => $createdAt->copy()->addMinutes($policy->resolution_minutes),
+        ])->save();
+
+        TicketSlaEvent::query()->create([
+            'ticket_id' => $ticket->id,
+            'sla_policy_id' => $policy->id,
+            'event' => 'sla.policy_applied',
+            'due_at' => $ticket->sla_resolution_due_at,
+            'occurred_at' => now(),
+            'meta' => ['policy' => $policy->name],
+        ]);
+
+        return $ticket->fresh() ?? $ticket;
+    }
+
+    public function recordPublicResponse(Ticket $ticket, User $actor): void
+    {
+        if ($ticket->first_response_at === null && (int) $ticket->user_id !== (int) $actor->id) {
+            $breached = $ticket->sla_first_response_due_at !== null && now()->greaterThan($ticket->sla_first_response_due_at);
+            $ticket->forceFill([
+                'first_response_at' => now(),
+                'sla_first_response_breached_at' => $breached ? now() : $ticket->sla_first_response_breached_at,
+            ])->save();
+
+            TicketSlaEvent::query()->create([
+                'ticket_id' => $ticket->id,
+                'sla_policy_id' => $ticket->sla_policy_id,
+                'event' => 'sla.first_response',
+                'due_at' => $ticket->sla_first_response_due_at,
+                'occurred_at' => now(),
+                'breached' => $breached,
+            ]);
+        }
+
+        $ticket->increment('public_replies_count');
+    }
+
+    public function recordClosure(Ticket $ticket): void
+    {
+        $breached = $ticket->sla_resolution_due_at !== null && now()->greaterThan($ticket->sla_resolution_due_at);
+        $ticket->forceFill(['sla_resolution_breached_at' => $breached ? now() : $ticket->sla_resolution_breached_at])->save();
+        TicketSlaEvent::query()->create([
+            'ticket_id' => $ticket->id,
+            'sla_policy_id' => $ticket->sla_policy_id,
+            'event' => 'sla.resolved',
+            'due_at' => $ticket->sla_resolution_due_at,
+            'occurred_at' => now(),
+            'breached' => $breached,
+        ]);
+    }
+
+    public function refreshBreaches(Ticket $ticket): void
+    {
+        $updates = [];
+        if ($ticket->first_response_at === null && $ticket->sla_first_response_due_at !== null && now()->greaterThan($ticket->sla_first_response_due_at)) {
+            $updates['sla_first_response_breached_at'] = $ticket->sla_first_response_breached_at ?? now();
+        }
+        if ($ticket->completed_at === null && $ticket->sla_resolution_due_at !== null && now()->greaterThan($ticket->sla_resolution_due_at)) {
+            $updates['sla_resolution_breached_at'] = $ticket->sla_resolution_breached_at ?? now();
+        }
+        if ($updates !== []) {
+            $ticket->forceFill($updates)->save();
+        }
+    }
+
+    private function policyFor(Ticket $ticket): ?SlaPolicy
+    {
+        return SlaPolicy::query()
+            ->where('is_active', true)
+            ->where(static function ($query) use ($ticket): void {
+                $query->whereNull('company_id')->orWhere('company_id', $ticket->company_id);
+            })
+            ->orderByRaw('CASE WHEN priority_id = ? THEN 0 WHEN priority_id IS NULL THEN 1 ELSE 2 END', [$ticket->priority_id])
+            ->orderByRaw('CASE WHEN category_id = ? THEN 0 WHEN category_id IS NULL THEN 1 ELSE 2 END', [$ticket->category_id])
+            ->orderByDesc('is_default')
+            ->first();
+    }
+}
diff --git a/Helpdesk/Services/TicketReferenceService.php b/Helpdesk/Services/TicketReferenceService.php
new file mode 100644
index 00000000..499045ef
--- /dev/null
+++ b/Helpdesk/Services/TicketReferenceService.php
@@ -0,0 +1,27 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use Modules\Helpdesk\Models\Ticket;
+
+final class TicketReferenceService
+{
+    /**
+     * Build the next human-readable ticket reference.
+     */
+    public function next(): string
+    {
+        $year = now()->format('Y');
+        $prefix = 'HD-'.$year.'-';
+        $last = Ticket::query()
+            ->where('reference', 'like', $prefix.'%')
+            ->latest('id')
+            ->value('reference');
+
+        $next = $last ? ((int) substr((string) $last, -5)) + 1 : 1;
+
+        return $prefix.str_pad((string) $next, 5, '0', STR_PAD_LEFT);
+    }
+}
diff --git a/Helpdesk/Services/TicketService.php b/Helpdesk/Services/TicketService.php
new file mode 100644
index 00000000..0d14f2bc
--- /dev/null
+++ b/Helpdesk/Services/TicketService.php
@@ -0,0 +1,124 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use App\Models\User;
+use Illuminate\Http\UploadedFile;
+use Illuminate\Support\Facades\DB;
+use Modules\Helpdesk\Models\Comment;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Ticket;
+
+final class TicketService
+{
+    public function __construct(
+        private readonly TicketReferenceService $references,
+        private readonly AgentAssignmentService $assignment,
+        private readonly AttachmentService $attachments,
+        private readonly WorkflowNotificationService $workflow,
+        private readonly AutomationRuleService $automation,
+        private readonly SlaService $sla,
+        private readonly ChecklistService $checklists,
+    ) {}
+
+    /**
+     * Create a ticket and store initial attachments.
+     *
+     * @param  array<string, mixed>  $data
+     * @param  array<int, UploadedFile>  $files
+     */
+    public function create(User $user, array $data, array $files = []): Ticket
+    {
+        return DB::transaction(function () use ($user, $data, $files): Ticket {
+            $defaultStatusSlug = (string) config('helpdesk.default_status_slug', 'new');
+            $status = Status::query()->where('slug', $defaultStatusSlug)->first();
+
+            if (! $status) {
+                $status = Status::query()->create([
+                    'name' => 'New',
+                    'slug' => $defaultStatusSlug,
+                    'color' => 'sky',
+                    'sort_order' => 1,
+                    'is_closed' => false,
+                ]);
+            }
+
+            /** @var Ticket $ticket */
+            $ticket = Ticket::query()->create([
+                'reference' => $this->references->next(),
+                'company_id' => $data['company_id'] ?? ($user->company_id ?? null),
+                'user_id' => $user->id,
+                'agent_id' => $this->assignment->selectAgentId($data['category_id'] ?? null),
+                'status_id' => $status->id,
+                'priority_id' => $data['priority_id'],
+                'category_id' => $data['category_id'] ?? null,
+                'project_id' => $data['project_id'] ?? null,
+                'product_id' => $data['product_id'] ?? null,
+                'team_id' => $data['team_id'] ?? null,
+                'subject' => $data['subject'],
+                'body' => $data['body'],
+                'due_at' => $data['due_at'] ?? null,
+                'last_activity_at' => now(),
+            ]);
+
+            $ticket = $this->automation->apply($ticket, $data);
+            $ticket = $this->sla->applyPolicy($ticket);
+            $this->checklists->applyTemplates($ticket);
+            $this->attachments->storeMany($ticket, $files, (int) $user->id);
+
+            $ticket = $ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team', 'product', 'attachments', 'checklistItems']) ?? $ticket;
+            $this->workflow->dispatch($ticket, 'ticket.created', $user);
+
+            return $ticket;
+        });
+    }
+
+    /**
+     * Add a public or internal comment and optional attachments.
+     *
+     * @param  array<int, UploadedFile>  $files
+     */
+    public function comment(Ticket $ticket, User $user, string $body, bool $internal = false, array $files = [], ?int $parentId = null): Comment
+    {
+        return DB::transaction(function () use ($ticket, $user, $body, $internal, $files, $parentId): Comment {
+            /** @var Comment $comment */
+            $comment = $ticket->comments()->create([
+                'parent_id' => $parentId,
+                'user_id' => $user->id,
+                'body' => $body,
+                'is_internal' => $internal,
+            ]);
+
+            $ticket->forceFill(['last_activity_at' => now()])->save();
+            if (! $internal) {
+                $this->sla->recordPublicResponse($ticket, $user);
+            }
+            $this->attachments->storeMany($ticket, $files, (int) $user->id, $comment);
+            $this->workflow->dispatch($ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']) ?? $ticket, $parentId === null ? 'ticket.commented' : 'ticket.reply_created', $user);
+
+            return $comment->fresh(['user', 'attachments']) ?? $comment;
+        });
+    }
+
+    /**
+     * Close a ticket.
+     */
+    public function close(Ticket $ticket, User $user): Ticket
+    {
+        $status = Status::query()->where('slug', config('helpdesk.closed_status_slug'))->firstOrFail();
+
+        $ticket->forceFill([
+            'status_id' => $status->id,
+            'completed_at' => now(),
+            'last_activity_at' => now(),
+        ])->save();
+
+        $ticket = $ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team', 'product']) ?? $ticket;
+        $this->sla->recordClosure($ticket);
+        $this->workflow->dispatch($ticket, 'ticket.closed', $user);
+
+        return $ticket;
+    }
+}
diff --git a/Helpdesk/Services/WorkflowNotificationService.php b/Helpdesk/Services/WorkflowNotificationService.php
new file mode 100644
index 00000000..ee5aa265
--- /dev/null
+++ b/Helpdesk/Services/WorkflowNotificationService.php
@@ -0,0 +1,135 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use App\Models\User;
+use Illuminate\Support\Facades\Log;
+use Illuminate\Support\Facades\Mail;
+use Illuminate\Support\Facades\Route;
+use Illuminate\Support\Facades\URL;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Models\WorkflowLog;
+use Modules\Helpdesk\Models\WorkflowTemplate;
+use Illuminate\Support\Str;
+use Throwable;
+
+final class WorkflowNotificationService
+{
+    /**
+     * Send all active workflow messages for the supplied ticket event.
+     */
+    public function dispatch(Ticket $ticket, string $event, ?User $actor = null): void
+    {
+        $ticket->loadMissing(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team', 'product']);
+
+        WorkflowTemplate::query()
+            ->where('event', $event)
+            ->where('is_active', true)
+            ->get()
+            ->each(function (WorkflowTemplate $template) use ($ticket, $event, $actor): void {
+                $recipient = $this->recipient($template->to_role, $ticket, $actor);
+
+                if ($recipient === null || blank($recipient->email ?? null)) {
+                    $this->log($template, $ticket, $event, null, 'skipped', 'No recipient email was available.');
+
+                    return;
+                }
+
+                $trackingToken = Str::random(48);
+                $subject = $this->renderText($template->subject, $ticket, $actor);
+                $html = $this->wrapHtml($this->renderText($template->html_body, $ticket, $actor), $ticket, $trackingToken);
+                $text = $this->renderText($template->text_body ?: strip_tags($template->html_body), $ticket, $actor);
+
+                try {
+                    Mail::html($html, function ($message) use ($recipient, $template, $subject): void {
+                        $message->to($recipient->email, $recipient->name ?? null)->subject($subject);
+
+                        if (filled($template->cc)) {
+                            $message->cc(array_map('trim', explode(',', (string) $template->cc)));
+                        }
+
+                        if (filled($template->bcc)) {
+                            $message->bcc(array_map('trim', explode(',', (string) $template->bcc)));
+                        }
+                    });
+
+                    $this->log($template, $ticket, $event, (string) $recipient->email, 'sent', null, $subject, $trackingToken);
+                } catch (Throwable $exception) {
+                    Log::warning('Helpdesk workflow email failed.', ['event' => $event, 'ticket_id' => $ticket->id, 'error' => $exception->getMessage()]);
+                    $this->log($template, $ticket, $event, (string) $recipient->email, 'failed', $exception->getMessage(), $subject);
+                }
+            });
+    }
+
+    private function recipient(string $role, Ticket $ticket, ?User $actor): ?User
+    {
+        return match ($role) {
+            'agent' => $ticket->agent,
+            'actor' => $actor,
+            default => $ticket->owner,
+        };
+    }
+
+    private function renderText(string $template, Ticket $ticket, ?User $actor): string
+    {
+        $tokens = [
+            '{{ ticket.reference }}' => $ticket->reference,
+            '{{ ticket.subject }}' => $ticket->subject,
+            '{{ ticket.status }}' => (string) ($ticket->status?->name ?? ''),
+            '{{ ticket.priority }}' => (string) ($ticket->priority?->name ?? ''),
+            '{{ ticket.category }}' => (string) ($ticket->category?->name ?? ''),
+            '{{ ticket.project }}' => (string) ($ticket->project?->title ?? ''),
+            '{{ ticket.team }}' => (string) ($ticket->team?->name ?? ''),
+            '{{ requester.name }}' => (string) ($ticket->owner?->name ?? ''),
+            '{{ agent.name }}' => (string) ($ticket->agent?->name ?? ''),
+            '{{ actor.name }}' => (string) ($actor?->name ?? ''),
+            '{{ ticket.url }}' => route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()]),
+        ];
+
+        return strtr($template, $tokens);
+    }
+
+    private function wrapHtml(string $body, Ticket $ticket, ?string $trackingToken = null): string
+    {
+        return '<div style="font-family:Inter,Arial,sans-serif;background:#f6f8fb;padding:24px">'
+            .'<div style="max-width:720px;margin:0 auto;background:#ffffff;border:1px solid #d8dee8;border-radius:18px;overflow:hidden">'
+            .'<div style="background:#0f172a;color:#ffffff;padding:24px 28px">'
+            .'<div style="font-size:12px;letter-spacing:.18em;text-transform:uppercase;color:#bfdbfe">Helpdesk notification</div>'
+            .'<h1 style="margin:8px 0 0;font-size:22px">'.e($ticket->reference).'</h1>'
+            .'<p style="margin:8px 0 0;color:#dbeafe">'.e($ticket->subject).'</p>'
+            .'</div><div style="padding:28px;color:#1f2937;line-height:1.65">'
+            .$body
+            .'<p style="margin-top:28px"><a href="'.e(route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()])).'" style="display:inline-block;background:#2563eb;color:#ffffff;text-decoration:none;padding:11px 16px;border-radius:10px">Open ticket</a></p>'
+            .$this->trackingPixel($trackingToken)
+            .'</div></div></div>';
+    }
+
+    private function trackingPixel(?string $trackingToken): string
+    {
+        if ($trackingToken === null) {
+            return '';
+        }
+
+        $url = Route::has('helpdesk.workflow.open')
+            ? route('helpdesk.workflow.open', ['token' => $trackingToken])
+            : URL::to('/'.trim((string) config('helpdesk.route_prefix', 'helpdesk'), '/').'/workflow/open/'.$trackingToken);
+
+        return '<img src="'.e($url).'" width="1" height="1" alt="" style="display:none" />';
+    }
+
+    private function log(WorkflowTemplate $template, Ticket $ticket, string $event, ?string $recipient, string $status, ?string $error = null, ?string $subject = null, ?string $trackingToken = null): void
+    {
+        WorkflowLog::query()->create([
+            'template_id' => $template->id,
+            'ticket_id' => $ticket->id,
+            'event' => $event,
+            'recipient' => $recipient,
+            'subject' => $subject,
+            'status' => $status,
+            'tracking_token' => $trackingToken,
+            'error' => $error,
+        ]);
+    }
+}
diff --git a/Helpdesk/Support/.gitkeep b/Helpdesk/Support/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Support/Color.php b/Helpdesk/Support/Color.php
new file mode 100644
index 00000000..95883c0c
--- /dev/null
+++ b/Helpdesk/Support/Color.php
@@ -0,0 +1,24 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Support;
+
+final class Color
+{
+    public static function css(?string $color): string
+    {
+        return match ($color) {
+            'red', 'rose' => '#e11d48',
+            'amber', 'yellow' => '#d97706',
+            'emerald', 'green' => '#059669',
+            'blue' => '#2563eb',
+            'sky', 'cyan' => '#0284c7',
+            'indigo' => '#4f46e5',
+            'violet', 'purple' => '#7c3aed',
+            'slate' => '#334155',
+            'zinc', null, '' => '#52525b',
+            default => str_starts_with((string) $color, '#') ? (string) $color : '#52525b',
+        };
+    }
+}
diff --git a/Helpdesk/Support/ModuleInfo.php b/Helpdesk/Support/ModuleInfo.php
new file mode 100644
index 00000000..1fdaf00e
--- /dev/null
+++ b/Helpdesk/Support/ModuleInfo.php
@@ -0,0 +1,24 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Support;
+
+final class ModuleInfo
+{
+    /**
+     * Return the module name.
+     */
+    public static function name(): string
+    {
+        return 'Helpdesk';
+    }
+
+    /**
+     * Return the lowercase module name.
+     */
+    public static function nameLower(): string
+    {
+        return 'helpdesk';
+    }
+}
diff --git a/Helpdesk/Tests/Browser/.gitkeep b/Helpdesk/Tests/Browser/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Tests/Browser/HelpdeskKanbanBrowserTest.php b/Helpdesk/Tests/Browser/HelpdeskKanbanBrowserTest.php
new file mode 100644
index 00000000..96fe19e1
--- /dev/null
+++ b/Helpdesk/Tests/Browser/HelpdeskKanbanBrowserTest.php
@@ -0,0 +1,39 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Browser;
+
+use Illuminate\Foundation\Testing\DatabaseMigrations;
+use Laravel\Dusk\Browser;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\DuskTestCase;
+
+final class HelpdeskKanbanBrowserTest extends DuskTestCase
+{
+    use BuildsHelpdeskFixtures;
+    use DatabaseMigrations;
+
+    /** @test */
+    public function kanban_board_is_available_from_helpdesk_module(): void
+    {
+        $lookups = $this->seedLookupData();
+        $user = $this->admin();
+
+        $this->ticket([
+            'owner' => $user,
+            'status_id' => $lookups['open']->id,
+            'priority_id' => $lookups['high']->id,
+            'subject' => 'Kanban browser ticket',
+        ]);
+
+        $this->browse(function (Browser $browser) use ($user): void {
+            $browser->loginAs($user)
+                ->visitRoute('helpdesk.kanban')
+                ->assertPresent('@helpdesk-kanban-board')
+                ->assertSee('Kanban board')
+                ->assertSee('Kanban browser ticket')
+                ->assertPresent('@kanban-column-open');
+        });
+    }
+}
diff --git a/Helpdesk/Tests/Browser/HelpdeskNavigationBrowserTest.php b/Helpdesk/Tests/Browser/HelpdeskNavigationBrowserTest.php
new file mode 100644
index 00000000..4f9b0c4f
--- /dev/null
+++ b/Helpdesk/Tests/Browser/HelpdeskNavigationBrowserTest.php
@@ -0,0 +1,45 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Browser;
+
+use Illuminate\Foundation\Testing\DatabaseMigrations;
+use Laravel\Dusk\Browser;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\DuskTestCase;
+
+final class HelpdeskNavigationBrowserTest extends DuskTestCase
+{
+    use BuildsHelpdeskFixtures;
+    use DatabaseMigrations;
+
+    public function test_helpdesk_dashboard_and_main_pages_render_with_professional_headers(): void
+    {
+        $this->seedLookupData();
+        $user = $this->admin(['name' => 'Mark Gregory']);
+
+        $this->browse(function (Browser $browser) use ($user): void {
+            $browser->loginAs($user)
+                ->visitRoute('helpdesk.index')
+                ->waitFor('@helpdesk-dashboard-widget')
+                ->assertSee('Helpdesk dashboard')
+                ->assertSee('Total tickets')
+                ->assertSee('Open tickets')
+                ->assertSee('Closed tickets')
+                ->clickLink('Tickets')
+                ->waitFor('@helpdesk-ticket-index')
+                ->assertSee('Active tickets')
+                ->clickLink('New ticket')
+                ->waitFor('@helpdesk-ticket-create')
+                ->assertSee('Create ticket')
+                ->visitRoute('helpdesk.settings')
+                ->waitFor('@helpdesk-settings-manager')
+                ->assertSee('Support configuration')
+                ->assertSee('Statuses')
+                ->assertSee('Priorities')
+                ->assertSee('Projects')
+                ->assertSee('Workflow');
+        });
+    }
+}
diff --git a/Helpdesk/Tests/Browser/HelpdeskSettingsBrowserTest.php b/Helpdesk/Tests/Browser/HelpdeskSettingsBrowserTest.php
new file mode 100644
index 00000000..ec101ed8
--- /dev/null
+++ b/Helpdesk/Tests/Browser/HelpdeskSettingsBrowserTest.php
@@ -0,0 +1,66 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Browser;
+
+use Illuminate\Foundation\Testing\DatabaseMigrations;
+use Laravel\Dusk\Browser;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\DuskTestCase;
+
+final class HelpdeskSettingsBrowserTest extends DuskTestCase
+{
+    use BuildsHelpdeskFixtures;
+    use DatabaseMigrations;
+
+    public function test_settings_tabs_expose_lookup_git_and_workflow_setup_areas(): void
+    {
+        $this->seedLookupData();
+        $admin = $this->admin(['name' => 'Settings Admin']);
+
+        $this->browse(function (Browser $browser) use ($admin): void {
+            $browser->loginAs($admin)
+                ->visitRoute('helpdesk.settings')
+                ->waitFor('@helpdesk-settings-manager')
+                ->assertSee('Support configuration')
+                ->assertSee('Statuses')
+                ->assertSee('Priorities')
+                ->assertSee('Categories')
+                ->assertSee('Teams')
+                ->assertSee('Projects')
+                ->assertSee('Git')
+                ->assertSee('Workflow')
+                ->assertSee('Canned')
+                ->assertSee('SLA')
+                ->assertSee('Rules')
+                ->assertSee('Checks')
+                ->assertSee('Tags')
+                ->assertSee('Products')
+                ->press('Git')
+                ->waitForText('Git repositories')
+                ->assertSee('Remote URL')
+                ->press('Workflow')
+                ->waitForText('Workflow messages')
+                ->assertSee('HTML email body')
+                ->press('Canned')
+                ->waitForText('Canned responses')
+                ->assertSee('Reply body')
+                ->press('SLA')
+                ->waitForText('SLA policies')
+                ->assertSee('First response minutes')
+                ->press('Rules')
+                ->waitForText('Email automation rules')
+                ->assertSee('Subject contains')
+                ->press('Checks')
+                ->waitForText('Checklist templates')
+                ->assertSee('Checklist items')
+                ->press('Tags')
+                ->waitForText('Ticket tags')
+                ->assertSee('Colour')
+                ->press('Products')
+                ->waitForText('Products and services')
+                ->assertSee('Release/build');
+        });
+    }
+}
diff --git a/Helpdesk/Tests/Browser/HelpdeskTicketBrowserTest.php b/Helpdesk/Tests/Browser/HelpdeskTicketBrowserTest.php
new file mode 100644
index 00000000..1f94eb98
--- /dev/null
+++ b/Helpdesk/Tests/Browser/HelpdeskTicketBrowserTest.php
@@ -0,0 +1,59 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Browser;
+
+use Illuminate\Foundation\Testing\DatabaseMigrations;
+use Laravel\Dusk\Browser;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\DuskTestCase;
+
+final class HelpdeskTicketBrowserTest extends DuskTestCase
+{
+    use BuildsHelpdeskFixtures;
+    use DatabaseMigrations;
+
+    public function test_user_can_create_and_view_ticket_in_browser(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $user = $this->user(['name' => 'Ticket Browser User']);
+
+        $this->browse(function (Browser $browser) use ($user, $fixtures): void {
+            $browser->loginAs($user)
+                ->visitRoute('helpdesk.tickets.create')
+                ->waitFor('@helpdesk-ticket-create')
+                ->type('@ticket-subject', 'Browser created helpdesk ticket')
+                ->script("document.querySelector('[dusk=\"ticket-body-editor\"] [contenteditable=\"true\"]').innerHTML = '<p>This browser ticket proves the form saves correctly.</p>'; document.querySelector('[dusk=\"ticket-body-editor\"] [contenteditable=\"true\"]').dispatchEvent(new Event('input', { bubbles: true }));");
+
+            $browser->select('@ticket-priority', (string) $fixtures['high']->id)
+                ->select('@ticket-category', (string) $fixtures['category']->id)
+                ->select('@ticket-team', (string) $fixtures['team']->id)
+                ->select('@ticket-project', (string) $fixtures['project']->id)
+                ->press('@save-ticket')
+                ->waitFor('@helpdesk-ticket-show')
+                ->assertSee('Browser created helpdesk ticket')
+                ->assertSee('High')
+                ->assertSee('Support')
+                ->assertSee('Ticket details');
+        });
+    }
+
+    public function test_user_can_add_nested_response_in_browser(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $user = $this->user(['name' => 'Response Browser User']);
+        $ticket = $this->ticket(['owner' => $user, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Browser response ticket']);
+
+        $this->browse(function (Browser $browser) use ($user, $ticket): void {
+            $browser->loginAs($user)
+                ->visitRoute('helpdesk.tickets.show', $ticket)
+                ->waitFor('@helpdesk-ticket-show')
+                ->script("document.querySelector('[dusk=\"ticket-comment-editor\"] [contenteditable=\"true\"]').innerHTML = '<p>First browser response</p>'; document.querySelector('[dusk=\"ticket-comment-editor\"] [contenteditable=\"true\"]').dispatchEvent(new Event('input', { bubbles: true }));");
+
+            $browser->press('@post-comment')
+                ->waitForText('First browser response')
+                ->assertSee('First browser response');
+        });
+    }
+}
diff --git a/Helpdesk/Tests/Concerns/BuildsHelpdeskFixtures.php b/Helpdesk/Tests/Concerns/BuildsHelpdeskFixtures.php
new file mode 100644
index 00000000..84648846
--- /dev/null
+++ b/Helpdesk/Tests/Concerns/BuildsHelpdeskFixtures.php
@@ -0,0 +1,188 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Concerns;
+
+use App\Models\User;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Hash;
+use Illuminate\Support\Facades\Schema;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\GitRepository;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Project;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Team;
+use Modules\Helpdesk\Models\Ticket;
+
+trait BuildsHelpdeskFixtures
+{
+    protected function user(array $attributes = []): User
+    {
+        /** @var User $user */
+        $user = User::factory()->create(array_merge([
+            'name' => 'Helpdesk User',
+            'email' => fake()->unique()->safeEmail(),
+            'password' => Hash::make('password'),
+        ], $attributes));
+
+        return $user;
+    }
+
+    protected function agent(array $attributes = []): User
+    {
+        $user = $this->user($attributes);
+        $user->forceFill(['helpdesk_agent' => true])->save();
+
+        return $user;
+    }
+
+    protected function admin(array $attributes = []): User
+    {
+        $user = $this->user($attributes);
+        $user->forceFill(['helpdesk_agent' => true, 'helpdesk_admin' => true])->save();
+
+        return $user;
+    }
+
+    protected function ticketStatus(array $attributes = []): Status
+    {
+        return Status::query()->create(array_merge([
+            'name' => 'Open',
+            'slug' => fake()->unique()->slug(2),
+            'color' => 'blue',
+            'sort_order' => 10,
+            'is_closed' => false,
+        ], $attributes));
+    }
+
+    protected function closedStatus(array $attributes = []): Status
+    {
+        return $this->ticketStatus(array_merge([
+            'name' => 'Closed',
+            'slug' => fake()->unique()->slug(2),
+            'color' => 'emerald',
+            'sort_order' => 99,
+            'is_closed' => true,
+        ], $attributes));
+    }
+
+    protected function priority(array $attributes = []): Priority
+    {
+        return Priority::query()->create(array_merge([
+            'name' => 'Normal',
+            'slug' => fake()->unique()->slug(2),
+            'color' => 'blue',
+            'sort_order' => 10,
+        ], $attributes));
+    }
+
+    protected function category(array $attributes = []): Category
+    {
+        return Category::query()->create(array_merge([
+            'company_id' => null,
+            'name' => 'Support',
+            'slug' => fake()->unique()->slug(2),
+            'color' => 'blue',
+            'description' => 'Support requests',
+        ], $attributes));
+    }
+
+    protected function team(array $attributes = []): Team
+    {
+        return Team::query()->create(array_merge([
+            'company_id' => null,
+            'name' => 'Support Team',
+            'slug' => fake()->unique()->slug(2),
+            'color' => 'indigo',
+            'description' => 'Primary support team',
+        ], $attributes));
+    }
+
+    protected function project(array $attributes = []): Project
+    {
+        return Project::query()->create(array_merge([
+            'company_id' => null,
+            'team_id' => null,
+            'title' => 'WMS Project',
+            'slug' => fake()->unique()->slug(2),
+            'color' => 'blue',
+            'description' => 'Warehouse platform project',
+        ], $attributes));
+    }
+
+    protected function repository(array $attributes = []): GitRepository
+    {
+        return GitRepository::query()->create(array_merge([
+            'company_id' => null,
+            'project_id' => null,
+            'name' => 'Core',
+            'provider' => 'git',
+            'remote_url' => 'git@example.com:wms/core.git',
+            'default_branch' => 'develop',
+            'webhook_secret' => 'test-secret',
+            'is_active' => true,
+        ], $attributes));
+    }
+
+    protected function ticket(array $attributes = []): Ticket
+    {
+        $owner = $attributes['owner'] ?? $this->user(['name' => 'Requester']);
+        $agent = $attributes['agent'] ?? null;
+        unset($attributes['owner'], $attributes['agent']);
+
+        return Ticket::query()->create(array_merge([
+            'reference' => 'HD-'.now()->format('Y').'-'.str_pad((string) random_int(1, 99999), 5, '0', STR_PAD_LEFT),
+            'user_id' => $owner->id,
+            'agent_id' => $agent?->id,
+            'status_id' => $this->ticketStatus()->id,
+            'priority_id' => $this->priority()->id,
+            'category_id' => null,
+            'project_id' => null,
+            'team_id' => null,
+            'subject' => 'Test ticket subject',
+            'body' => '<p>Detailed helpdesk ticket body.</p>',
+            'last_activity_at' => now(),
+        ], $attributes));
+    }
+
+    protected function seedLookupData(): array
+    {
+        $open = $this->ticketStatus(['name' => 'Open', 'slug' => 'open']);
+        $closed = $this->closedStatus(['name' => 'Closed', 'slug' => 'closed']);
+        $normal = $this->priority(['name' => 'Normal', 'slug' => 'normal']);
+        $high = $this->priority(['name' => 'High', 'slug' => 'high', 'color' => 'red', 'sort_order' => 1]);
+        $category = $this->category(['name' => 'Support', 'slug' => 'support']);
+        $team = $this->team(['name' => 'Support Team', 'slug' => 'support-team']);
+        $project = $this->project(['title' => 'WMS Core', 'slug' => 'wms-core', 'team_id' => $team->id]);
+
+        return compact('open', 'closed', 'normal', 'high', 'category', 'team', 'project');
+    }
+
+    protected function ensureCompanyTableHasOne(): ?int
+    {
+        if (! Schema::hasTable('companies')) {
+            return null;
+        }
+
+        $columns = Schema::getColumnListing('companies');
+        $payload = [];
+
+        foreach ($columns as $column) {
+            if (in_array($column, ['id', 'created_at', 'updated_at', 'deleted_at'], true)) {
+                continue;
+            }
+
+            if ($column === 'name') {
+                $payload[$column] = 'MPBA Test Company';
+            }
+        }
+
+        if (! array_key_exists('name', $payload) && in_array('company_name', $columns, true)) {
+            $payload['company_name'] = 'MPBA Test Company';
+        }
+
+        return (int) DB::table('companies')->insertGetId($payload);
+    }
+}
diff --git a/Helpdesk/Tests/Feature/.gitkeep b/Helpdesk/Tests/Feature/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Tests/Feature/AgentAssignmentTest.php b/Helpdesk/Tests/Feature/AgentAssignmentTest.php
new file mode 100644
index 00000000..4ac0bd23
--- /dev/null
+++ b/Helpdesk/Tests/Feature/AgentAssignmentTest.php
@@ -0,0 +1,42 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Modules\Helpdesk\Services\AgentAssignmentService;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class AgentAssignmentTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_assignment_selects_least_loaded_agent(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $busy = $this->agent(['name' => 'Busy Agent']);
+        $quiet = $this->agent(['name' => 'Quiet Agent']);
+        $this->ticket(['agent' => $busy, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+        $this->ticket(['agent' => $busy, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        $selected = app(AgentAssignmentService::class)->selectAgentId(null);
+
+        self::assertSame($quiet->id, $selected);
+    }
+
+    public function test_assignment_prefers_category_agents_when_category_has_agents(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $generalAgent = $this->agent(['name' => 'General Agent']);
+        $categoryAgent = $this->agent(['name' => 'Category Agent']);
+        $fixtures['category']->agents()->attach($categoryAgent->id);
+        $this->ticket(['agent' => $generalAgent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        $selected = app(AgentAssignmentService::class)->selectAgentId($fixtures['category']->id);
+
+        self::assertSame($categoryAgent->id, $selected);
+    }
+}
diff --git a/Helpdesk/Tests/Feature/GitAndAttachmentTest.php b/Helpdesk/Tests/Feature/GitAndAttachmentTest.php
new file mode 100644
index 00000000..81e80d3a
--- /dev/null
+++ b/Helpdesk/Tests/Feature/GitAndAttachmentTest.php
@@ -0,0 +1,69 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Illuminate\Http\UploadedFile;
+use Illuminate\Support\Facades\Storage;
+use Modules\Helpdesk\Models\Attachment;
+use Modules\Helpdesk\Models\GitCommit;
+use Modules\Helpdesk\Services\AttachmentService;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class GitAndAttachmentTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_git_commit_can_be_tracked_against_repository_and_ticket(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $repository = $this->repository(['project_id' => $fixtures['project']->id]);
+        $ticket = $this->ticket(['project_id' => $fixtures['project']->id]);
+
+        GitCommit::query()->create([
+            'repository_id' => $repository->id,
+            'ticket_id' => $ticket->id,
+            'hash' => str_repeat('b', 40),
+            'short_hash' => 'bbbbbbb',
+            'branch' => 'develop',
+            'author_name' => 'Mark Gregory',
+            'author_email' => 'mark@example.com',
+            'message' => 'Resolve '.$ticket->reference.' ticket save redirect',
+            'url' => 'https://example.com/commit/b',
+            'committed_at' => now(),
+        ]);
+
+        $this->assertDatabaseHas('helpdesk_git_commits', [
+            'repository_id' => $repository->id,
+            'ticket_id' => $ticket->id,
+            'short_hash' => 'bbbbbbb',
+        ]);
+
+        self::assertSame($ticket->id, $repository->commits()->firstOrFail()->ticket_id);
+    }
+
+    public function test_attachment_service_stores_and_deletes_ticket_files(): void
+    {
+        Storage::fake('local');
+        config()->set('helpdesk.disk', 'local');
+
+        $user = $this->user();
+        $ticket = $this->ticket(['owner' => $user]);
+        $file = UploadedFile::fake()->create('evidence.pdf', 32, 'application/pdf');
+
+        app(AttachmentService::class)->storeMany($ticket, [$file], $user->id);
+
+        $attachment = Attachment::query()->where('ticket_id', $ticket->id)->firstOrFail();
+        Storage::disk('local')->assertExists($attachment->path);
+        self::assertSame('evidence.pdf', $attachment->original_name);
+
+        app(AttachmentService::class)->delete($attachment);
+
+        Storage::disk('local')->assertMissing($attachment->path);
+        $this->assertDatabaseMissing('helpdesk_attachments', ['id' => $attachment->id]);
+    }
+}
diff --git a/Helpdesk/Tests/Feature/GitWebhookIngestionTest.php b/Helpdesk/Tests/Feature/GitWebhookIngestionTest.php
new file mode 100644
index 00000000..070642a7
--- /dev/null
+++ b/Helpdesk/Tests/Feature/GitWebhookIngestionTest.php
@@ -0,0 +1,163 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Modules\Helpdesk\Models\GitCommit;
+use Modules\Helpdesk\Models\GitWebhookLog;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class GitWebhookIngestionTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_signed_github_push_webhook_tracks_and_links_commit_to_ticket_reference(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $repository = $this->repository([
+            'provider' => 'github',
+            'project_id' => $fixtures['project']->id,
+            'webhook_secret' => 'github-secret',
+        ]);
+        $ticket = $this->ticket(['project_id' => $fixtures['project']->id]);
+        $payload = [
+            'ref' => 'refs/heads/feature/'.$ticket->reference.'-automation',
+            'commits' => [
+                [
+                    'id' => str_repeat('a', 40),
+                    'message' => $ticket->reference.' Add webhook ingestion',
+                    'url' => 'https://github.example.test/org/repo/commit/'.str_repeat('a', 40),
+                    'timestamp' => '2026-06-15T10:00:00+00:00',
+                    'author' => ['name' => 'Mark Gregory', 'email' => 'mark@example.com'],
+                ],
+            ],
+        ];
+        $json = json_encode($payload, JSON_THROW_ON_ERROR);
+
+        $response = $this->call('POST', route('api.helpdesk.git.webhook', ['repository' => $repository->id]), [], [], [], [
+            'CONTENT_TYPE' => 'application/json',
+            'HTTP_ACCEPT' => 'application/json',
+            'HTTP_X_GITHUB_EVENT' => 'push',
+            'HTTP_X_GITHUB_DELIVERY' => 'delivery-123',
+            'HTTP_X_HUB_SIGNATURE_256' => 'sha256='.hash_hmac('sha256', $json, 'github-secret'),
+        ], $json);
+
+        $response->assertStatus(202)->assertJsonPath('status', 'accepted')->assertJsonPath('linked_count', 1);
+
+        $this->assertDatabaseHas('helpdesk_git_commits', [
+            'repository_id' => $repository->id,
+            'ticket_id' => $ticket->id,
+            'hash' => str_repeat('a', 40),
+            'short_hash' => str_repeat('a', 12),
+            'branch' => 'feature/'.$ticket->reference.'-automation',
+        ]);
+
+        $this->assertDatabaseHas('helpdesk_git_webhook_logs', [
+            'repository_id' => $repository->id,
+            'provider' => 'github',
+            'delivery_id' => 'delivery-123',
+            'event' => 'push',
+            'status' => 'accepted',
+            'commit_count' => 1,
+            'linked_count' => 1,
+        ]);
+    }
+
+    public function test_github_webhook_rejects_invalid_signature_without_creating_commits(): void
+    {
+        $repository = $this->repository(['provider' => 'github', 'webhook_secret' => 'github-secret']);
+        $payload = ['ref' => 'refs/heads/develop', 'commits' => [['id' => str_repeat('b', 40), 'message' => 'No ticket']]];
+        $json = json_encode($payload, JSON_THROW_ON_ERROR);
+
+        $response = $this->call('POST', route('api.helpdesk.git.webhook', ['repository' => $repository->id]), [], [], [], [
+            'CONTENT_TYPE' => 'application/json',
+            'HTTP_ACCEPT' => 'application/json',
+            'HTTP_X_GITHUB_EVENT' => 'push',
+            'HTTP_X_HUB_SIGNATURE_256' => 'sha256=invalid',
+        ], $json);
+
+        $response->assertForbidden()->assertJsonPath('status', 'rejected');
+
+        self::assertSame(0, GitCommit::query()->count());
+        self::assertSame('rejected', GitWebhookLog::query()->firstOrFail()->status);
+    }
+
+    public function test_github_non_push_webhook_is_audited_and_ignored(): void
+    {
+        $repository = $this->repository(['provider' => 'github', 'webhook_secret' => 'github-secret']);
+        $payload = ['zen' => 'Keep it logically awesome.'];
+        $json = json_encode($payload, JSON_THROW_ON_ERROR);
+
+        $response = $this->call('POST', route('api.helpdesk.git.webhook', ['repository' => $repository->id]), [], [], [], [
+            'CONTENT_TYPE' => 'application/json',
+            'HTTP_ACCEPT' => 'application/json',
+            'HTTP_X_GITHUB_EVENT' => 'ping',
+            'HTTP_X_HUB_SIGNATURE_256' => 'sha256='.hash_hmac('sha256', $json, 'github-secret'),
+        ], $json);
+
+        $response->assertStatus(202)->assertJsonPath('status', 'ignored');
+
+        self::assertSame(0, GitCommit::query()->count());
+        $this->assertDatabaseHas('helpdesk_git_webhook_logs', [
+            'repository_id' => $repository->id,
+            'provider' => 'github',
+            'event' => 'ping',
+            'status' => 'ignored',
+            'ignored_count' => 1,
+        ]);
+    }
+
+    public function test_gitlab_push_webhook_tracks_and_links_commit_to_ticket_reference(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $repository = $this->repository([
+            'provider' => 'gitlab',
+            'project_id' => $fixtures['project']->id,
+            'webhook_secret' => 'gitlab-secret',
+        ]);
+        $ticket = $this->ticket(['project_id' => $fixtures['project']->id]);
+        $payload = [
+            'ref' => 'refs/heads/develop',
+            'commits' => [
+                [
+                    'id' => str_repeat('c', 40),
+                    'message' => 'Fix '.$ticket->reference.' SLA report',
+                    'url' => 'https://gitlab.example.test/org/repo/-/commit/'.str_repeat('c', 40),
+                    'timestamp' => '2026-06-15T11:00:00+00:00',
+                    'author' => ['name' => 'Support Agent', 'email' => 'agent@example.com'],
+                ],
+            ],
+        ];
+        $json = json_encode($payload, JSON_THROW_ON_ERROR);
+
+        $response = $this->call('POST', route('api.helpdesk.git.webhook', ['repository' => $repository->id]), [], [], [], [
+            'CONTENT_TYPE' => 'application/json',
+            'HTTP_ACCEPT' => 'application/json',
+            'HTTP_X_GITLAB_EVENT' => 'Push Hook',
+            'HTTP_X_GITLAB_TOKEN' => 'gitlab-secret',
+            'HTTP_X_GITLAB_EVENT_UUID' => 'gitlab-delivery-123',
+        ], $json);
+
+        $response->assertStatus(202)->assertJsonPath('status', 'accepted')->assertJsonPath('linked_count', 1);
+
+        $this->assertDatabaseHas('helpdesk_git_commits', [
+            'repository_id' => $repository->id,
+            'ticket_id' => $ticket->id,
+            'hash' => str_repeat('c', 40),
+            'branch' => 'develop',
+        ]);
+
+        $this->assertDatabaseHas('helpdesk_git_webhook_logs', [
+            'repository_id' => $repository->id,
+            'provider' => 'gitlab',
+            'delivery_id' => 'gitlab-delivery-123',
+            'event' => 'Push Hook',
+            'status' => 'accepted',
+            'linked_count' => 1,
+        ]);
+    }
+}
diff --git a/Helpdesk/Tests/Feature/HelpdeskRouteTest.php b/Helpdesk/Tests/Feature/HelpdeskRouteTest.php
new file mode 100644
index 00000000..8476d561
--- /dev/null
+++ b/Helpdesk/Tests/Feature/HelpdeskRouteTest.php
@@ -0,0 +1,33 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class HelpdeskRouteTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_authenticated_user_can_open_dashboard_tickets_create_and_settings_pages(): void
+    {
+        $this->seedLookupData();
+        $user = $this->admin();
+
+        $this->actingAs($user)->get(route('helpdesk.index'))->assertOk()->assertSee('Helpdesk', false);
+        $this->actingAs($user)->get(route('helpdesk.tickets.index'))->assertOk()->assertSee('Active tickets', false);
+        $this->actingAs($user)->get(route('helpdesk.tickets.create'))->assertOk()->assertSee('Create ticket', false);
+        $this->actingAs($user)->get(route('helpdesk.settings'))->assertOk()->assertSee('Support configuration', false);
+    }
+
+    public function test_guest_is_redirected_from_helpdesk_pages_when_application_uses_auth_middleware(): void
+    {
+        $response = $this->get(route('helpdesk.tickets.index'));
+
+        self::assertTrue(in_array($response->getStatusCode(), [200, 302], true));
+    }
+}
diff --git a/Helpdesk/Tests/Feature/KanbanBoardTest.php b/Helpdesk/Tests/Feature/KanbanBoardTest.php
new file mode 100644
index 00000000..7d311355
--- /dev/null
+++ b/Helpdesk/Tests/Feature/KanbanBoardTest.php
@@ -0,0 +1,63 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\KanbanBoard;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class KanbanBoardTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    /** @test */
+    public function kanban_board_renders_visible_tickets_by_status(): void
+    {
+        $lookups = $this->seedLookupData();
+        $user = $this->admin();
+
+        $ticket = $this->ticket([
+            'owner' => $user,
+            'status_id' => $lookups['open']->id,
+            'priority_id' => $lookups['high']->id,
+            'subject' => 'Kanban visible ticket',
+        ]);
+
+        $this->actingAs($user);
+
+        Livewire::test(KanbanBoard::class)
+            ->assertSee('Kanban board')
+            ->assertSee($ticket->reference)
+            ->assertSee('Kanban visible ticket')
+            ->assertSee('High');
+    }
+
+    /** @test */
+    public function kanban_board_can_move_ticket_to_closed_status(): void
+    {
+        $lookups = $this->seedLookupData();
+        $user = $this->admin();
+
+        $ticket = $this->ticket([
+            'owner' => $user,
+            'status_id' => $lookups['open']->id,
+            'priority_id' => $lookups['normal']->id,
+        ]);
+
+        $this->actingAs($user);
+
+        Livewire::test(KanbanBoard::class)
+            ->call('moveTicket', $ticket->id, $lookups['closed']->id)
+            ->assertHasNoErrors();
+
+        $ticket->refresh();
+
+        $this->assertSame($lookups['closed']->id, $ticket->status_id);
+        $this->assertNotNull($ticket->completed_at);
+    }
+}
diff --git a/Helpdesk/Tests/Feature/RedmineInspiredHelpdeskFeatureTest.php b/Helpdesk/Tests/Feature/RedmineInspiredHelpdeskFeatureTest.php
new file mode 100644
index 00000000..6052afbb
--- /dev/null
+++ b/Helpdesk/Tests/Feature/RedmineInspiredHelpdeskFeatureTest.php
@@ -0,0 +1,138 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\TicketShow;
+use Modules\Helpdesk\Models\AutomationRule;
+use Modules\Helpdesk\Models\CannedResponse;
+use Modules\Helpdesk\Models\ChecklistItem;
+use Modules\Helpdesk\Models\ChecklistTemplate;
+use Modules\Helpdesk\Models\Product;
+use Modules\Helpdesk\Models\SlaPolicy;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Models\TicketSlaEvent;
+use Modules\Helpdesk\Services\AutomationRuleService;
+use Modules\Helpdesk\Services\ChecklistService;
+use Modules\Helpdesk\Services\SlaService;
+use Modules\Helpdesk\Services\TicketService;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class RedmineInspiredHelpdeskFeatureTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_ticket_creation_applies_automation_sla_checklist_and_product_linkage(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $user = $this->user(['name' => 'Mark Requester']);
+        $product = Product::query()->create(['name' => 'WMS Platform', 'slug' => 'wms-platform', 'type' => 'service', 'is_active' => true]);
+
+        SlaPolicy::query()->create([
+            'name' => 'High Priority SLA',
+            'slug' => 'high-priority-sla',
+            'priority_id' => $fixtures['high']->id,
+            'first_response_minutes' => 30,
+            'resolution_minutes' => 240,
+            'is_default' => true,
+            'is_active' => true,
+        ]);
+
+        AutomationRule::query()->create([
+            'name' => 'Printer escalation',
+            'slug' => 'printer-escalation',
+            'match_subject' => 'printer',
+            'set_priority_id' => $fixtures['high']->id,
+            'set_team_id' => $fixtures['team']->id,
+            'is_active' => true,
+            'sort_order' => 1,
+        ]);
+
+        ChecklistTemplate::query()->create([
+            'name' => 'Bug checklist',
+            'slug' => 'bug-checklist',
+            'category_id' => $fixtures['category']->id,
+            'items' => ['Confirm reproduction', 'Record workaround'],
+            'is_active' => true,
+        ]);
+
+        $ticket = app(TicketService::class)->create($user, [
+            'subject' => 'Printer labels are failing',
+            'body' => '<p>Printer labels fail for every order.</p>',
+            'priority_id' => $fixtures['normal']->id,
+            'category_id' => $fixtures['category']->id,
+            'project_id' => $fixtures['project']->id,
+            'product_id' => $product->id,
+        ]);
+
+        $ticket = $ticket->fresh(['checklistItems']);
+
+        self::assertSame($fixtures['high']->id, $ticket->priority_id);
+        self::assertSame($fixtures['team']->id, $ticket->team_id);
+        self::assertSame($product->id, $ticket->product_id);
+        self::assertNotNull($ticket->sla_policy_id);
+        self::assertNotNull($ticket->sla_first_response_due_at);
+        self::assertCount(2, $ticket->checklistItems);
+        $this->assertDatabaseHas('helpdesk_ticket_sla_events', ['ticket_id' => $ticket->id, 'event' => 'sla.policy_applied']);
+    }
+
+    public function test_canned_response_macros_insert_into_ticket_reply_editor(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $agent = $this->agent(['name' => 'Agent Smith']);
+        $ticket = $this->ticket(['owner' => $this->user(['name' => 'Customer Jane']), 'agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+        $response = CannedResponse::query()->create([
+            'name' => 'Acknowledgement',
+            'slug' => 'acknowledgement',
+            'body' => 'Hello {{ requester.name }}, ticket {{ ticket.reference }} is being reviewed by {{ agent.name }}.',
+            'is_active' => true,
+        ]);
+
+        Livewire::actingAs($agent)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->set('canned_response_id', $response->id)
+            ->call('applyCannedResponse')
+            ->assertSet('commentBody', 'Hello Customer Jane, ticket '.$ticket->reference.' is being reviewed by Agent Smith.');
+    }
+
+    public function test_sla_service_records_first_response_and_resolution_breaches(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $agent = $this->agent();
+        $ticket = $this->ticket(['status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['high']->id]);
+
+        $ticket->forceFill([
+            'sla_first_response_due_at' => now()->subMinute(),
+            'sla_resolution_due_at' => now()->subMinute(),
+        ])->save();
+
+        app(SlaService::class)->recordPublicResponse($ticket->fresh(), $agent);
+        app(SlaService::class)->recordClosure($ticket->fresh());
+
+        $ticket = $ticket->fresh();
+
+        self::assertNotNull($ticket->first_response_at);
+        self::assertNotNull($ticket->sla_first_response_breached_at);
+        self::assertNotNull($ticket->sla_resolution_breached_at);
+        self::assertGreaterThanOrEqual(2, TicketSlaEvent::query()->where('ticket_id', $ticket->id)->count());
+    }
+
+    public function test_checklist_items_can_be_toggled_by_agents(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $agent = $this->agent();
+        $ticket = $this->ticket(['agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+        $item = ChecklistItem::query()->create(['ticket_id' => $ticket->id, 'title' => 'Confirm reproduction', 'sort_order' => 10]);
+
+        $updated = app(ChecklistService::class)->toggle($item, $agent);
+
+        self::assertTrue($updated->is_completed);
+        self::assertSame($agent->id, $updated->completed_by);
+        self::assertNotNull($updated->completed_at);
+    }
+}
diff --git a/Helpdesk/Tests/Feature/SettingsCrudTest.php b/Helpdesk/Tests/Feature/SettingsCrudTest.php
new file mode 100644
index 00000000..3311229f
--- /dev/null
+++ b/Helpdesk/Tests/Feature/SettingsCrudTest.php
@@ -0,0 +1,142 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\SettingsManager;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\GitRepository;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Project;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Team;
+use Modules\Helpdesk\Models\WorkflowTemplate;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class SettingsCrudTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_settings_manager_creates_updates_and_deletes_statuses(): void
+    {
+        $admin = $this->admin();
+
+        $component = Livewire::actingAs($admin)
+            ->test(SettingsManager::class)
+            ->set('statusForm.name', 'Awaiting Customer')
+            ->set('statusForm.color', 'amber')
+            ->set('statusForm.sort_order', 20)
+            ->set('statusForm.is_closed', false)
+            ->call('saveStatus')
+            ->assertHasNoErrors();
+
+        $status = Status::query()->where('slug', 'awaiting-customer')->firstOrFail();
+
+        $component->call('editStatus', $status->id)
+            ->set('statusForm.name', 'Waiting Customer')
+            ->call('saveStatus')
+            ->assertHasNoErrors();
+
+        $this->assertDatabaseHas('helpdesk_statuses', ['id' => $status->id, 'name' => 'Waiting Customer']);
+
+        $component->call('deleteStatus', $status->id);
+        $this->assertDatabaseMissing('helpdesk_statuses', ['id' => $status->id]);
+    }
+
+    public function test_settings_manager_creates_lookup_project_team_repository_and_workflow_records(): void
+    {
+        $admin = $this->admin();
+
+        Livewire::actingAs($admin)
+            ->test(SettingsManager::class)
+            ->set('priorityForm.name', 'Critical')
+            ->set('priorityForm.color', 'red')
+            ->set('priorityForm.sort_order', 1)
+            ->call('savePriority')
+            ->set('categoryForm.name', 'Bug Fix')
+            ->set('categoryForm.color', 'rose')
+            ->set('categoryForm.description', 'Production defects')
+            ->call('saveCategory')
+            ->set('teamForm.name', 'Platform Support')
+            ->set('teamForm.color', 'indigo')
+            ->set('teamForm.description', 'Platform team')
+            ->call('saveTeam')
+            ->set('projectForm.title', 'Core WMS')
+            ->set('projectForm.team_id', Team::query()->where('slug', 'platform-support')->firstOrFail()->id)
+            ->set('projectForm.color', 'blue')
+            ->set('projectForm.description', 'Core platform')
+            ->call('saveProject')
+            ->set('repositoryForm.name', 'WMS Core')
+            ->set('repositoryForm.project_id', Project::query()->where('slug', 'core-wms')->firstOrFail()->id)
+            ->set('repositoryForm.provider', 'github')
+            ->set('repositoryForm.remote_url', 'git@github.com:mpba/wms-core.git')
+            ->set('repositoryForm.default_branch', 'develop')
+            ->set('repositoryForm.webhook_secret', 'secret')
+            ->call('saveRepository')
+            ->set('workflowForm.name', 'Ticket Raised')
+            ->set('workflowForm.event', 'ticket.created')
+            ->set('workflowForm.subject', 'Ticket {{ ticket.reference }} created')
+            ->set('workflowForm.html_body', '<p>Hello {{ requester.name }}</p>')
+            ->set('workflowForm.text_body', 'Hello {{ requester.name }}')
+            ->set('workflowForm.to_role', 'requester')
+            ->call('saveWorkflowTemplate')
+            ->assertHasNoErrors();
+
+        $this->assertDatabaseHas('helpdesk_priorities', ['slug' => 'critical']);
+        $this->assertDatabaseHas('helpdesk_categories', ['slug' => 'bug-fix']);
+        $this->assertDatabaseHas('helpdesk_teams', ['slug' => 'platform-support']);
+        $this->assertDatabaseHas('helpdesk_projects', ['slug' => 'core-wms']);
+        $this->assertDatabaseHas('helpdesk_git_repositories', ['name' => 'WMS Core', 'provider' => 'github']);
+        $this->assertDatabaseHas('helpdesk_workflow_templates', ['name' => 'Ticket Raised', 'event' => 'ticket.created']);
+    }
+
+    public function test_settings_manager_can_edit_and_delete_all_new_setup_records(): void
+    {
+        $admin = $this->admin();
+        $priority = $this->priority(['name' => 'Low', 'slug' => 'low']);
+        $category = $this->category(['name' => 'Support', 'slug' => 'support']);
+        $team = $this->team(['name' => 'First Line', 'slug' => 'first-line']);
+        $project = $this->project(['title' => 'Portal', 'slug' => 'portal', 'team_id' => $team->id]);
+        $repository = $this->repository(['project_id' => $project->id, 'name' => 'Portal Repo']);
+        $template = WorkflowTemplate::query()->create([
+            'name' => 'Closed Message',
+            'event' => 'ticket.closed',
+            'subject' => 'Closed {{ ticket.reference }}',
+            'html_body' => '<p>Closed</p>',
+            'text_body' => 'Closed',
+            'to_role' => 'requester',
+            'is_active' => true,
+        ]);
+
+        $component = Livewire::actingAs($admin)->test(SettingsManager::class);
+
+        $component->call('editPriority', $priority->id)->set('priorityForm.name', 'Low Priority')->call('savePriority');
+        $component->call('editCategory', $category->id)->set('categoryForm.name', 'Customer Support')->call('saveCategory');
+        $component->call('editTeam', $team->id)->set('teamForm.name', 'First Line Support')->call('saveTeam');
+        $component->call('editProject', $project->id)->set('projectForm.title', 'Customer Portal')->call('saveProject');
+        $component->call('editRepository', $repository->id)->set('repositoryForm.name', 'Customer Portal Repo')->call('saveRepository');
+        $component->call('editWorkflowTemplate', $template->id)->set('workflowForm.name', 'Ticket Closed Message')->call('saveWorkflowTemplate');
+
+        $this->assertDatabaseHas('helpdesk_priorities', ['id' => $priority->id, 'name' => 'Low Priority']);
+        $this->assertDatabaseHas('helpdesk_categories', ['id' => $category->id, 'name' => 'Customer Support']);
+        $this->assertDatabaseHas('helpdesk_teams', ['id' => $team->id, 'name' => 'First Line Support']);
+        $this->assertDatabaseHas('helpdesk_projects', ['id' => $project->id, 'title' => 'Customer Portal']);
+        $this->assertDatabaseHas('helpdesk_git_repositories', ['id' => $repository->id, 'name' => 'Customer Portal Repo']);
+        $this->assertDatabaseHas('helpdesk_workflow_templates', ['id' => $template->id, 'name' => 'Ticket Closed Message']);
+
+        $component->call('deletePriority', $priority->id)
+            ->call('deleteCategory', $category->id)
+            ->call('deleteRepository', $repository->id)
+            ->call('deleteWorkflowTemplate', $template->id);
+
+        self::assertNull(Priority::query()->find($priority->id));
+        self::assertNull(Category::query()->find($category->id));
+        self::assertNull(GitRepository::query()->find($repository->id));
+        self::assertNull(WorkflowTemplate::query()->find($template->id));
+    }
+}
diff --git a/Helpdesk/Tests/Feature/TicketConversationTest.php b/Helpdesk/Tests/Feature/TicketConversationTest.php
new file mode 100644
index 00000000..b5a8cf1d
--- /dev/null
+++ b/Helpdesk/Tests/Feature/TicketConversationTest.php
@@ -0,0 +1,104 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Illuminate\Support\Facades\Mail;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\TicketShow;
+use Modules\Helpdesk\Models\Comment;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class TicketConversationTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_owner_can_add_public_response_to_ticket(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user();
+        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        Livewire::actingAs($owner)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->set('commentBody', '<p>Please can you check this update?</p>')
+            ->call('addComment')
+            ->assertHasNoErrors()
+            ->assertDispatched('helpdesk-comment-added');
+
+        $this->assertDatabaseHas('helpdesk_comments', [
+            'ticket_id' => $ticket->id,
+            'parent_id' => null,
+            'user_id' => $owner->id,
+            'is_internal' => false,
+        ]);
+    }
+
+    public function test_comment_can_have_a_nested_reply(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user();
+        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+        $comment = Comment::query()->create([
+            'ticket_id' => $ticket->id,
+            'user_id' => $owner->id,
+            'body' => '<p>Parent response</p>',
+            'is_internal' => false,
+        ]);
+
+        Livewire::actingAs($owner)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->call('startReply', $comment->id)
+            ->set('replyBody', '<p>Nested reply body</p>')
+            ->call('addReply')
+            ->assertHasNoErrors()
+            ->assertDispatched('helpdesk-reply-added');
+
+        $this->assertDatabaseHas('helpdesk_comments', [
+            'ticket_id' => $ticket->id,
+            'parent_id' => $comment->id,
+            'body' => '<p>Nested reply body</p>',
+        ]);
+    }
+
+    public function test_agent_can_update_status_to_closed_and_priority(): void
+    {
+        Mail::fake();
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user();
+        $agent = $this->agent();
+        $ticket = $this->ticket(['owner' => $owner, 'agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        Livewire::actingAs($agent)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->set('status_id', $fixtures['closed']->id)
+            ->call('updateStatus')
+            ->assertHasNoErrors()
+            ->assertDispatched('helpdesk-status-updated')
+            ->set('priority_id', $fixtures['high']->id)
+            ->call('updatePriority')
+            ->assertHasNoErrors()
+            ->assertDispatched('helpdesk-priority-updated');
+
+        $ticket->refresh();
+        self::assertNotNull($ticket->completed_at);
+        self::assertSame($fixtures['closed']->id, $ticket->status_id);
+        self::assertSame($fixtures['high']->id, $ticket->priority_id);
+    }
+
+    public function test_unassigned_agent_cannot_update_another_users_ticket(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user();
+        $agent = $this->agent();
+        $ticket = $this->ticket(['owner' => $owner, 'agent_id' => null, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        Livewire::actingAs($agent)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->assertForbidden();
+    }
+}
diff --git a/Helpdesk/Tests/Feature/TicketCrudTest.php b/Helpdesk/Tests/Feature/TicketCrudTest.php
new file mode 100644
index 00000000..554d41af
--- /dev/null
+++ b/Helpdesk/Tests/Feature/TicketCrudTest.php
@@ -0,0 +1,131 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\TicketCreate;
+use Modules\Helpdesk\Livewire\TicketIndex;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class TicketCrudTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_user_can_create_ticket_with_priority_category_team_and_project(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $user = $this->user(['name' => 'Mark Requester']);
+
+        Livewire::actingAs($user)
+            ->test(TicketCreate::class)
+            ->set('subject', 'Warehouse printer does not print labels')
+            ->set('body', '<p>The printer fails every time a dispatch label is generated.</p>')
+            ->set('priority_id', $fixtures['high']->id)
+            ->set('category_id', $fixtures['category']->id)
+            ->set('team_id', $fixtures['team']->id)
+            ->set('project_id', $fixtures['project']->id)
+            ->call('save')
+            ->assertHasNoErrors()
+            ->assertRedirect();
+
+        $this->assertDatabaseHas('helpdesk_tickets', [
+            'user_id' => $user->id,
+            'subject' => 'Warehouse printer does not print labels',
+            'priority_id' => $fixtures['high']->id,
+            'category_id' => $fixtures['category']->id,
+            'team_id' => $fixtures['team']->id,
+            'project_id' => $fixtures['project']->id,
+        ]);
+    }
+
+    public function test_ticket_create_validates_required_fields(): void
+    {
+        $this->seedLookupData();
+        $user = $this->user();
+
+        Livewire::actingAs($user)
+            ->test(TicketCreate::class)
+            ->call('save')
+            ->assertHasErrors(['subject' => 'required', 'body' => 'required', 'priority_id' => 'required']);
+    }
+
+    public function test_ticket_index_shows_only_visible_tickets_for_standard_user(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user(['name' => 'Owner User']);
+        $other = $this->user(['name' => 'Other User']);
+        $visible = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Visible ticket']);
+        $this->ticket(['owner' => $other, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Hidden ticket']);
+
+        Livewire::actingAs($owner)
+            ->test(TicketIndex::class)
+            ->assertSee($visible->reference)
+            ->assertSee('Visible ticket')
+            ->assertDontSee('Hidden ticket');
+    }
+
+    public function test_agent_sees_assigned_ticket_and_admin_sees_all_tickets(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $agent = $this->agent(['name' => 'Assigned Agent']);
+        $admin = $this->admin(['name' => 'Admin User']);
+        $owner = $this->user();
+        $assigned = $this->ticket(['owner' => $owner, 'agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Assigned ticket']);
+        $unassigned = $this->ticket(['owner' => $this->user(), 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id, 'subject' => 'Another ticket']);
+
+        Livewire::actingAs($agent)
+            ->test(TicketIndex::class)
+            ->assertSee($assigned->reference)
+            ->assertDontSee($unassigned->reference);
+
+        Livewire::actingAs($admin)
+            ->test(TicketIndex::class)
+            ->assertSee($assigned->reference)
+            ->assertSee($unassigned->reference);
+    }
+
+    public function test_index_filters_by_search_priority_and_closed_scope(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $admin = $this->admin();
+        $openTicket = $this->ticket(['owner' => $admin, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['high']->id, 'subject' => 'API sync failure']);
+        $closedTicket = $this->ticket(['owner' => $admin, 'status_id' => $fixtures['closed']->id, 'priority_id' => $fixtures['normal']->id, 'completed_at' => now(), 'subject' => 'Old closed issue']);
+
+        Livewire::actingAs($admin)
+            ->test(TicketIndex::class)
+            ->set('search', 'API sync')
+            ->set('priority', (string) $fixtures['high']->id)
+            ->assertSee($openTicket->reference)
+            ->assertDontSee($closedTicket->reference);
+
+        Livewire::actingAs($admin)
+            ->test(TicketIndex::class)
+            ->set('scope', 'closed')
+            ->assertSee($closedTicket->reference)
+            ->assertDontSee($openTicket->reference);
+    }
+
+    public function test_created_ticket_has_a_reference_and_last_activity_date(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $user = $this->user();
+
+        Livewire::actingAs($user)
+            ->test(TicketCreate::class)
+            ->set('subject', 'Reference check')
+            ->set('body', 'This ticket should have a generated reference.')
+            ->set('priority_id', $fixtures['normal']->id)
+            ->call('save');
+
+        $ticket = Ticket::query()->where('subject', 'Reference check')->firstOrFail();
+
+        self::assertStringStartsWith('HD-'.now()->format('Y').'-', $ticket->reference);
+        self::assertNotNull($ticket->last_activity_at);
+    }
+}
diff --git a/Helpdesk/Tests/Feature/TicketPolicyTest.php b/Helpdesk/Tests/Feature/TicketPolicyTest.php
new file mode 100644
index 00000000..9e38a5a5
--- /dev/null
+++ b/Helpdesk/Tests/Feature/TicketPolicyTest.php
@@ -0,0 +1,47 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Illuminate\Support\Facades\Gate;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class TicketPolicyTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_owner_can_view_and_comment_but_cannot_update_ticket(): void
+    {
+        $owner = $this->user();
+        $ticket = $this->ticket(['owner' => $owner]);
+
+        self::assertTrue(Gate::forUser($owner)->allows('view', $ticket));
+        self::assertTrue(Gate::forUser($owner)->allows('comment', $ticket));
+        self::assertFalse(Gate::forUser($owner)->allows('update', $ticket));
+    }
+
+    public function test_assigned_agent_can_view_comment_and_update_ticket(): void
+    {
+        $owner = $this->user();
+        $agent = $this->agent();
+        $ticket = $this->ticket(['owner' => $owner, 'agent' => $agent]);
+
+        self::assertTrue(Gate::forUser($agent)->allows('view', $ticket));
+        self::assertTrue(Gate::forUser($agent)->allows('comment', $ticket));
+        self::assertTrue(Gate::forUser($agent)->allows('update', $ticket));
+    }
+
+    public function test_helpdesk_admin_can_view_update_and_delete_any_ticket(): void
+    {
+        $admin = $this->admin();
+        $ticket = $this->ticket(['owner' => $this->user()]);
+
+        self::assertTrue(Gate::forUser($admin)->allows('view', $ticket));
+        self::assertTrue(Gate::forUser($admin)->allows('update', $ticket));
+        self::assertTrue(Gate::forUser($admin)->allows('delete', $ticket));
+    }
+}
diff --git a/Helpdesk/Tests/Feature/WorkflowNotificationTest.php b/Helpdesk/Tests/Feature/WorkflowNotificationTest.php
new file mode 100644
index 00000000..1b3e5ef9
--- /dev/null
+++ b/Helpdesk/Tests/Feature/WorkflowNotificationTest.php
@@ -0,0 +1,100 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Illuminate\Support\Facades\Mail;
+use Modules\Helpdesk\Models\WorkflowTemplate;
+use Modules\Helpdesk\Services\WorkflowNotificationService;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class WorkflowNotificationTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_workflow_dispatch_sends_active_template_and_logs_it(): void
+    {
+        Mail::fake();
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user(['name' => 'Requester Name', 'email' => 'requester@example.com']);
+        $agent = $this->agent(['name' => 'Agent Name', 'email' => 'agent@example.com']);
+        $ticket = $this->ticket([
+            'owner' => $owner,
+            'agent' => $agent,
+            'status_id' => $fixtures['open']->id,
+            'priority_id' => $fixtures['high']->id,
+            'category_id' => $fixtures['category']->id,
+            'project_id' => $fixtures['project']->id,
+            'team_id' => $fixtures['team']->id,
+            'subject' => 'Workflow ticket subject',
+        ]);
+
+        WorkflowTemplate::query()->create([
+            'name' => 'Ticket created requester email',
+            'event' => 'ticket.created',
+            'subject' => 'Ticket {{ ticket.reference }} raised for {{ requester.name }}',
+            'html_body' => '<p>{{ ticket.subject }} / {{ ticket.priority }} / {{ ticket.status }}</p>',
+            'text_body' => '{{ ticket.subject }}',
+            'to_role' => 'requester',
+            'is_active' => true,
+        ]);
+
+        app(WorkflowNotificationService::class)->dispatch($ticket, 'ticket.created', $agent);
+
+        $this->assertDatabaseHas('helpdesk_workflow_logs', [
+            'ticket_id' => $ticket->id,
+            'event' => 'ticket.created',
+            'recipient' => 'requester@example.com',
+            'status' => 'sent',
+            'subject' => 'Ticket '.$ticket->reference.' raised for Requester Name',
+        ]);
+    }
+
+    public function test_inactive_workflow_template_is_not_dispatched(): void
+    {
+        Mail::fake();
+        $ticket = $this->ticket();
+
+        WorkflowTemplate::query()->create([
+            'name' => 'Inactive template',
+            'event' => 'ticket.updated',
+            'subject' => 'Inactive',
+            'html_body' => '<p>Inactive</p>',
+            'text_body' => 'Inactive',
+            'to_role' => 'requester',
+            'is_active' => false,
+        ]);
+
+        app(WorkflowNotificationService::class)->dispatch($ticket, 'ticket.updated', $ticket->owner);
+
+        $this->assertDatabaseCount('helpdesk_workflow_logs', 0);
+    }
+
+    public function test_workflow_logs_skipped_when_recipient_is_missing(): void
+    {
+        $ticket = $this->ticket(['agent_id' => null]);
+
+        WorkflowTemplate::query()->create([
+            'name' => 'Agent template',
+            'event' => 'ticket.updated',
+            'subject' => 'Agent update',
+            'html_body' => '<p>Agent update</p>',
+            'text_body' => 'Agent update',
+            'to_role' => 'agent',
+            'is_active' => true,
+        ]);
+
+        app(WorkflowNotificationService::class)->dispatch($ticket, 'ticket.updated', $ticket->owner);
+
+        $this->assertDatabaseHas('helpdesk_workflow_logs', [
+            'ticket_id' => $ticket->id,
+            'event' => 'ticket.updated',
+            'recipient' => null,
+            'status' => 'skipped',
+        ]);
+    }
+}
diff --git a/Helpdesk/Tests/Unit/.gitkeep b/Helpdesk/Tests/Unit/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/Tests/Unit/ModelRelationshipTest.php b/Helpdesk/Tests/Unit/ModelRelationshipTest.php
new file mode 100644
index 00000000..9672bd76
--- /dev/null
+++ b/Helpdesk/Tests/Unit/ModelRelationshipTest.php
@@ -0,0 +1,74 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Unit;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Modules\Helpdesk\Models\Comment;
+use Modules\Helpdesk\Models\GitCommit;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class ModelRelationshipTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_ticket_loads_company_project_team_category_priority_status_and_git_commits(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $repository = $this->repository(['project_id' => $fixtures['project']->id]);
+        $ticket = $this->ticket([
+            'status_id' => $fixtures['open']->id,
+            'priority_id' => $fixtures['high']->id,
+            'category_id' => $fixtures['category']->id,
+            'team_id' => $fixtures['team']->id,
+            'project_id' => $fixtures['project']->id,
+        ]);
+
+        GitCommit::query()->create([
+            'repository_id' => $repository->id,
+            'ticket_id' => $ticket->id,
+            'hash' => str_repeat('a', 40),
+            'short_hash' => 'aaaaaaa',
+            'branch' => 'develop',
+            'author_name' => 'Developer',
+            'author_email' => 'dev@example.com',
+            'message' => 'Fix HD reference handling',
+            'url' => 'https://example.com/commit/a',
+            'committed_at' => now(),
+        ]);
+
+        $ticket->refresh()->load(['status', 'priority', 'category', 'team', 'project', 'gitCommits']);
+
+        self::assertSame('Open', $ticket->status?->name);
+        self::assertSame('High', $ticket->priority?->name);
+        self::assertSame('Support', $ticket->category?->name);
+        self::assertSame('Support Team', $ticket->team?->name);
+        self::assertSame('WMS Core', $ticket->project?->title);
+        self::assertCount(1, $ticket->gitCommits);
+    }
+
+    public function test_comments_support_nested_replies(): void
+    {
+        $ticket = $this->ticket();
+        $user = $this->user();
+        $comment = Comment::query()->create([
+            'ticket_id' => $ticket->id,
+            'user_id' => $user->id,
+            'body' => '<p>Parent response</p>',
+            'is_internal' => false,
+        ]);
+        Comment::query()->create([
+            'ticket_id' => $ticket->id,
+            'parent_id' => $comment->id,
+            'user_id' => $user->id,
+            'body' => '<p>Nested response</p>',
+            'is_internal' => false,
+        ]);
+
+        self::assertSame('Nested response', strip_tags((string) $comment->replies()->firstOrFail()->body));
+        self::assertCount(1, $ticket->comments()->with('replies')->get());
+    }
+}
diff --git a/Helpdesk/Tests/Unit/TicketReferenceServiceTest.php b/Helpdesk/Tests/Unit/TicketReferenceServiceTest.php
new file mode 100644
index 00000000..372921e3
--- /dev/null
+++ b/Helpdesk/Tests/Unit/TicketReferenceServiceTest.php
@@ -0,0 +1,32 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Unit;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Modules\Helpdesk\Services\TicketReferenceService;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class TicketReferenceServiceTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_it_generates_the_first_reference_for_the_current_year(): void
+    {
+        $reference = app(TicketReferenceService::class)->next();
+
+        self::assertSame('HD-'.now()->format('Y').'-00001', $reference);
+    }
+
+    public function test_it_generates_the_next_reference_after_existing_tickets(): void
+    {
+        $this->ticket(['reference' => 'HD-'.now()->format('Y').'-00041']);
+
+        $reference = app(TicketReferenceService::class)->next();
+
+        self::assertSame('HD-'.now()->format('Y').'-00042', $reference);
+    }
+}
diff --git a/Helpdesk/Traits/.gitkeep b/Helpdesk/Traits/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/View/.gitkeep b/Helpdesk/View/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Helpdesk/View/Components/LookupTable.php b/Helpdesk/View/Components/LookupTable.php
new file mode 100644
index 00000000..9e4d1790
--- /dev/null
+++ b/Helpdesk/View/Components/LookupTable.php
@@ -0,0 +1,22 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\View\Components;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\View\Component;
+
+final class LookupTable extends Component
+{
+    public function __construct(
+        public readonly mixed $items,
+        public readonly string $edit,
+        public readonly string $delete,
+    ) {}
+
+    public function render(): View
+    {
+        return view('helpdesk::components.lookup-table');
+    }
+}
diff --git a/Helpdesk/View/Components/ProjectTable.php b/Helpdesk/View/Components/ProjectTable.php
new file mode 100644
index 00000000..078be00e
--- /dev/null
+++ b/Helpdesk/View/Components/ProjectTable.php
@@ -0,0 +1,18 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\View\Components;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\View\Component;
+
+final class ProjectTable extends Component
+{
+    public function __construct(public readonly mixed $items) {}
+
+    public function render(): View
+    {
+        return view('helpdesk::components.project-table');
+    }
+}
diff --git a/Helpdesk/View/Components/SettingsSection.php b/Helpdesk/View/Components/SettingsSection.php
new file mode 100644
index 00000000..8276ef81
--- /dev/null
+++ b/Helpdesk/View/Components/SettingsSection.php
@@ -0,0 +1,21 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\View\Components;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\View\Component;
+
+final class SettingsSection extends Component
+{
+    public function __construct(
+        public readonly string $title,
+        public readonly string $description,
+    ) {}
+
+    public function render(): View
+    {
+        return view('helpdesk::components.settings-section');
+    }
+}
diff --git a/Helpdesk/View/Components/TeamTable.php b/Helpdesk/View/Components/TeamTable.php
new file mode 100644
index 00000000..8c8e71cb
--- /dev/null
+++ b/Helpdesk/View/Components/TeamTable.php
@@ -0,0 +1,18 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\View\Components;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\View\Component;
+
+final class TeamTable extends Component
+{
+    public function __construct(public readonly mixed $items) {}
+
+    public function render(): View
+    {
+        return view('helpdesk::components.team-table');
+    }
+}
diff --git a/Helpdesk/changelog.yaml b/Helpdesk/changelog.yaml
new file mode 100644
index 00000000..ea83f25d
--- /dev/null
+++ b/Helpdesk/changelog.yaml
@@ -0,0 +1,104 @@
+url: https://wms.vm
+versions:
+  "1.0.0":
+    changed:
+      - Initial Module Definition
+  "1.0.1":
+    changed:
+      - Added Vite Support and removed webpack
+  "1.0.2":
+    changed:
+      - Stabilised the Livewire rich text editor so ticket details no longer clear during typing or submit early.
+      - Added Helpdesk Kanban board for workflow status movement.
+      - Added Kanban PHPUnit and Dusk coverage.
+      - Added Kanban navigation links to the dashboard and ticket list.
+
+  "1.0.3":
+    changed:
+      - Fixed Helpdesk dashboard rendering by removing dependency on missing x-app-layout/x-layouts.app components.
+      - Registered anonymous Helpdesk Blade components so x-helpdesk component views resolve correctly.
+      - Registered the Kanban Livewire component in the Helpdesk service provider.
+      - Rebuilt the ticket create page to use the correct subject/body Livewire properties.
+      - Stabilised the rich HTML editor so typing no longer clears the field or accidentally submits the ticket form.
+      - Added root layout support-menu integration instructions for enabled Helpdesk modules.
+
+  "1.0.4":
+    changed:
+      - Fixed the Helpdesk page header so dark WMS pages do not render a blank white hero.
+      - Changed ticket create save to validate all fields and return to the tickets index after creation to avoid route-model redirect issues.
+      - Added a root layout replacement containing the Support sidebar menu and Livewire update endpoint configuration.
+      - Kept module.json version in sync with changelog.yaml.
+
+  "1.0.5":
+    changed:
+      - Added the missing POST helpdesk.tickets.store route so native form submission to /helpdesk/tickets no longer returns 404.
+      - Added TicketStoreController as a safe non-JavaScript fallback while keeping the Livewire ticket create flow intact.
+      - Updated the ticket create form with method, action, CSRF, multipart support and named fields for fallback posting.
+      - Kept module.json version in sync with changelog.yaml.
+
+  "1.0.6":
+    changed:
+      - Rebuilt the Helpdesk database seeder with the requested Categories, Team, Priority and Status lookup values.
+      - Added contrasting colour assignments for seeded lookup records.
+      - Corrected the seeder namespace to Modules\\Helpdesk\\Database\\Seeders for PSR-4 module autoloading.
+      - Kept module.json version in sync with changelog.yaml.
+
+  "1.0.9":
+    changed:
+      - Added editable tickets with assignment, status, priority, category, team, project, due date and details updates.
+      - Changed the default ticket creation status to New.
+      - Added configurable Kanban boards with status-column assignment and a default Standard Support board.
+      - Rebuilt the Kanban board into a professional drag-and-drop board with SortableJS fallback loading.
+      - Added blue Back and green Edit actions on ticket view pages.
+      - Improved Helpdesk settings styling, blue edit actions, and a dedicated Kanban Boards CRUD section.
+      - Marked mandatory ticket fields and enhanced create/edit ticket forms with Select2-capable dropdowns.
+      - Kept module.json version in sync with changelog.yaml.
+
+  "1.1.3":
+    changed:
+      - Fixed ticket update permissions so platform admins, helpdesk admins, assigned agents and ticket owners can edit tickets where appropriate.
+      - Added the missing ticket edit Blade view with assignment, status, priority, category, project, team, due date and details controls.
+      - Replaced the Kanban drag dependency path with native browser drag-and-drop to prevent blocked scripts from breaking ticket movement.
+      - Added Kanban Boards CRUD to Helpdesk settings with configurable status columns.
+      - Improved ticket create and edit form layout, mandatory markers, dark footer styling and searchable Select2-capable dropdown loading.
+      - Kept module.json version in sync with changelog.yaml.
+
+  "1.2.0":
+    changed:
+      - Added RedmineUP-inspired canned responses with professional reply macro tokens for ticket, requester, agent, status, priority, category, project, team and URL values.
+      - Added SLA policies, first-response and resolution due dates, breach tracking, SLA event history and ticket/Kanban breach indicators.
+      - Added incoming email automation rule models and service support for matching sender, subject, mailbox and category to auto-set priority, category, team, project, assignee and status.
+      - Added database-driven autoresponder enhancements with optional read-receipt tracking tokens, workflow log open timestamps and open counts.
+      - Added customer/requester profile context on ticket detail pages with tags and richer support metadata.
+      - Added satisfaction rating data model for closed-ticket feedback reporting by agent, team and category.
+      - Added ticket tags, checklist templates, checklist items, checklist progress and agent checklist toggling.
+      - Added product/service/build linkage for tickets with support cost/time fields and product-aware administration.
+      - Extended Helpdesk settings with professional CRUD sections for canned responses, SLA policies, automation rules, checklist templates, tags and products/services.
+      - Extended ticket create/edit/show and Kanban screens to include product/service linkage, SLA status, tags and checklist progress without breaking the existing workflow.
+      - Added PHPUnit coverage for automation, SLA, canned response macro rendering, checklist toggling and product linkage, plus Dusk coverage for the new settings sections.
+      - Kept module.json version in sync with changelog.yaml.
+
+  "1.2.1":
+    changed:
+      - Added signed Git webhook ingestion endpoint at POST /api/helpdesk/git/webhook/{repository} for registered repositories.
+      - Added GitHub X-Hub-Signature-256 HMAC validation, GitLab X-Gitlab-Token validation and a generic X-Helpdesk-Token fallback for internal providers.
+      - Added automatic commit persistence and Helpdesk ticket linking from HD-YYYY-00000 references in commit messages, branch names and commit URLs.
+      - Added helpdesk_git_webhook_logs for auditable accepted, ignored and rejected provider deliveries.
+      - Added Git webhook endpoint visibility and delivery counts to the Helpdesk Git repository settings table.
+      - Added provider setup documentation for GitHub, GitLab and generic signed Git payloads.
+      - Added PHPUnit coverage for accepted GitHub/GitLab push webhooks, invalid signature rejection and ignored non-push events.
+      - Kept module.json version in sync with changelog.yaml.
+
+  "1.2.2":
+    changed:
+      - Fixed Helpdesk settings rendering during rolling upgrades by defaulting newly added RedmineUP/Git settings collections in the Blade view.
+      - Prevented undefined variable errors for canned responses, SLA policies, automation rules, checklist templates, tags and products when compiled views and Livewire component code are briefly out of sync.
+      - Kept module.json version in sync with changelog.yaml.
+
+  "1.2.3":
+    changed:
+      - Fixed Helpdesk settings Livewire actions for the RedmineUP-inspired sections so SLA, canned responses, automation, products, tags and checklists can be saved from /helpdesk/settings.
+      - Added SettingsManager mount-time form normalisation to survive stale Livewire snapshots after module upgrades.
+      - Added a defensive workflow tracking-pixel URL fallback so ticket creation cannot fail when route caches are stale.
+      - Registered the workflow open pixel route in the web route file as a backup to the module provider route.
+      - Kept module.json version in sync with changelog.yaml.
diff --git a/Helpdesk/composer.json b/Helpdesk/composer.json
new file mode 100644
index 00000000..3dc67688
--- /dev/null
+++ b/Helpdesk/composer.json
@@ -0,0 +1,26 @@
+{
+    "name": "mpba/helpdesk",
+    "description": "Livewire/Flux helpdesk module with ticketing, comments, attachments, assignment and dashboard widgets.",
+    "authors": [
+        {
+            "name": "Mark Gregory",
+            "email": "mark.gregory@mpba.co.uk"
+        }
+    ],
+    "extra": {
+        "laravel": {
+            "providers": [],
+            "aliases": {}
+        }
+    },
+    "autoload": {
+        "psr-4": {
+            "Modules\\Helpdesk\\": ""
+        }
+    },
+    "autoload-dev": {
+        "psr-4": {
+            "Modules\\Helpdesk\\Tests\\": "Tests/"
+        }
+    }
+}
diff --git a/Helpdesk/module.json b/Helpdesk/module.json
new file mode 100644
index 00000000..c31083a0
--- /dev/null
+++ b/Helpdesk/module.json
@@ -0,0 +1,26 @@
+{
+    "name": "Helpdesk",
+    "alias": "helpdesk",
+    "description": "Professional Livewire/Flux helpdesk module with ticketing, Kanban, SLA, canned responses, automation rules, checklists, ratings, read receipts, product/service linkage and signed Git webhook tracking.",
+    "keywords": [
+        "helpdesk",
+        "tickets",
+        "livewire",
+        "flux",
+        "sla",
+        "automation",
+        "canned-responses",
+        "kanban",
+        "checklists",
+        "git-webhooks",
+        "github",
+        "gitlab",
+        "audit"
+    ],
+    "priority": 0,
+    "providers": [
+        "Modules\\Helpdesk\\Providers\\HelpdeskServiceProvider"
+    ],
+    "files": [],
+    "version": "1.2.3"
+}
diff --git a/Helpdesk/package.json b/Helpdesk/package.json
new file mode 100644
index 00000000..2e43a68c
--- /dev/null
+++ b/Helpdesk/package.json
@@ -0,0 +1,13 @@
+{
+    "private": true,
+    "type": "module",
+    "scripts": {
+        "dev": "vite --host 0.0.0.0",
+        "build": "vite build"
+    },
+    "devDependencies": {
+        "laravel-vite-plugin": "^2.0.1",
+        "sass-embedded": "^1.89.2",
+        "vite": "^7.2.7"
+    }
+}
diff --git a/Helpdesk/vite.config.js b/Helpdesk/vite.config.js
new file mode 100644
index 00000000..2b9e384d
--- /dev/null
+++ b/Helpdesk/vite.config.js
@@ -0,0 +1,27 @@
+import { defineConfig } from 'vite';
+import laravel from 'laravel-vite-plugin';
+
+export default defineConfig({
+    build: {
+        emptyOutDir: true,
+        manifest: true,
+        outDir: '../../public/build/helpdesk',
+    },
+    plugins: [
+        laravel({
+            publicDirectory: '../../public',
+            buildDirectory: 'build/helpdesk',
+            input: [
+                'Resources/assets/css/app.css',
+                'Resources/assets/js/app.js',
+            ],
+            refresh: [
+                'Resources/views/**/*.blade.php',
+                'Routes/**/*.php',
+                'Http/**/*.php',
+                'Livewire/**/*.php',
+                'Providers/**/*.php',
+            ],
+        }),
+    ],
+});
diff --git a/Modules/Helpdesk/Resources/views/livewire/kanban-board.blade.php b/Modules/Helpdesk/Resources/views/livewire/kanban-board.blade.php
index 3c08d30f..660c2941 100644
--- a/Modules/Helpdesk/Resources/views/livewire/kanban-board.blade.php
+++ b/Modules/Helpdesk/Resources/views/livewire/kanban-board.blade.php
@@ -16,13 +16,6 @@
             </div>
         </div>
     </div>
-
-    @if (session('success'))
-        <div class="rounded-2xl border border-emerald-200 bg-emerald-50 px-4 py-3 text-sm font-medium text-emerald-800 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-200">
-            {{ session('success') }}
-        </div>
-    @endif
-
     @if ($boards->isEmpty())
         <div class="rounded-2xl border border-amber-300 bg-amber-50 px-5 py-4 text-sm text-amber-900 dark:border-amber-800 dark:bg-amber-950 dark:text-amber-100">
             No Kanban boards exist yet. Open Helpdesk Settings and create a board with at least one status column.
diff --git a/Modules/Helpdesk/Resources/views/livewire/settings-manager.blade.php b/Modules/Helpdesk/Resources/views/livewire/settings-manager.blade.php
index b97d8372..83297772 100644
--- a/Modules/Helpdesk/Resources/views/livewire/settings-manager.blade.php
+++ b/Modules/Helpdesk/Resources/views/livewire/settings-manager.blade.php
@@ -37,11 +37,6 @@
             </div>
         </div>
     </div>
-
-    @if (session('success'))
-        <flux:callout variant="success" icon="check-circle">{{ session('success') }}</flux:callout>
-    @endif
-
     <div class="grid gap-3 md:grid-cols-4 xl:grid-cols-7">
         @foreach ([
             'statuses' => ['label' => 'Statuses', 'count' => $statuses->count()],
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php
index b14e7033..812fcae4 100644
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php
+++ b/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php
@@ -14,11 +14,6 @@
             </div>
         </div>
     </div>
-
-    @if (session('success'))
-        <flux:callout variant="success" icon="check-circle">{{ session('success') }}</flux:callout>
-    @endif
-
     <div class="rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
         <div class="grid gap-4 md:grid-cols-4">
             <flux:input wire:model.live.debounce.350ms="search" icon="magnifying-glass" placeholder="Search reference, subject or body" />
diff --git a/package.json b/package.json
index 0e6065aa..bc03372f 100644
--- a/package.json
+++ b/package.json
@@ -11,7 +11,7 @@
         "install:all": "npm install && npm run modules:install"
     },
     "dependencies": {
-        "@fortawesome/fontawesome-free": "^7.1.0",
+        "@fortawesome/fontawesome-free": "^7.2.0",
         "@laravel/passkeys": "^0.2.0",
         "@tailwindcss/vite": "^4.1.11",
         "axios": "^1.17.0",
diff --git a/resources/css/app.css b/resources/css/app.css
index dd6fe54e..f9854b87 100644
--- a/resources/css/app.css
+++ b/resources/css/app.css
@@ -1,3 +1,4 @@
+
 @import 'tailwindcss';
 @import '../../vendor/livewire/flux/dist/flux.css';
 @import 'flatpickr/dist/flatpickr.css';
diff --git a/resources/views/components/layouts/app.blade.php b/resources/views/components/layouts/app.blade.php
index 1c0bad54..7ffa2084 100644
--- a/resources/views/components/layouts/app.blade.php
+++ b/resources/views/components/layouts/app.blade.php
@@ -24,7 +24,7 @@
     })();
 </script>
 
-<body class="min-h-screen bg-white text-zinc-950 antialiased dark:bg-zinc-950 dark:text-zinc-100">
+<body class="min-h-screen bg-white font-sans text-zinc-950 antialiased dark:bg-zinc-950 dark:text-zinc-100">
 <style>
     :root {
         --wms-sidebar-width: 288px;
@@ -699,137 +699,6 @@
     </div>
 </div>
 
-<div
-    id="wms-toast-stack"
-    class="fixed right-4 top-4 z-[9999] flex w-[min(24rem,calc(100vw-2rem))] flex-col gap-3"
-    aria-live="polite"
-    aria-atomic="true"
-></div>
-
-@persist('toast')
-<flux:toast.group>
-    <flux:toast />
-</flux:toast.group>
-@endpersist
-
-<script src="https://code.jquery.com/jquery-3.7.1.min.js"></script>
-
-<script>
-    window.jQuery = window.jQuery || window.$;
-    window.$ = window.$ || window.jQuery;
-</script>
-
-<script>
-    window.wmsToast = function (options) {
-        const stack = document.getElementById('wms-toast-stack');
-
-        if (!stack) {
-            return;
-        }
-
-        const config = {
-            type: options.type || 'info',
-            title: options.title || '',
-            message: options.message || '',
-            timeout: Number(options.timeout || 4500),
-        };
-
-        const palette = {
-            success: 'border-emerald-400/40 bg-emerald-950/95 text-emerald-50',
-            error: 'border-red-400/40 bg-red-950/95 text-red-50',
-            warning: 'border-amber-400/40 bg-amber-950/95 text-amber-50',
-            info: 'border-blue-400/40 bg-blue-950/95 text-blue-50',
-        };
-
-        const icon = {
-            success: 'fa-circle-check',
-            error: 'fa-circle-xmark',
-            warning: 'fa-triangle-exclamation',
-            info: 'fa-circle-info',
-        };
-
-        const toast = document.createElement('div');
-
-        toast.className = [
-            'wms-toast pointer-events-auto rounded-2xl border px-4 py-3 shadow-2xl backdrop-blur',
-            'transition duration-200 ease-out translate-y-0 opacity-100',
-            palette[config.type] || palette.info,
-        ].join(' ');
-
-        toast.innerHTML = `
-            <div class="flex items-start gap-3">
-                <i class="fa-solid ${icon[config.type] || icon.info} mt-0.5 text-lg" aria-hidden="true"></i>
-
-                <div class="min-w-0 flex-1">
-                    ${config.title ? `<div class="text-sm font-bold">${config.title}</div>` : ''}
-                    <div class="text-sm leading-5">${config.message}</div>
-                </div>
-
-                <button type="button" class="ml-2 text-white/70 hover:text-white" aria-label="Close notification">
-                    <i class="fa-solid fa-xmark" aria-hidden="true"></i>
-                </button>
-            </div>
-        `;
-
-        const close = function () {
-            toast.classList.add('translate-y-[-0.35rem]', 'opacity-0');
-
-            window.setTimeout(function () {
-                toast.remove();
-            }, 200);
-        };
-
-        toast.querySelector('button').addEventListener('click', close);
-
-        stack.appendChild(toast);
-
-        if (config.timeout > 0) {
-            window.setTimeout(close, config.timeout);
-        }
-    };
-
-    window.addEventListener('wms:toast', function (event) {
-        window.wmsToast(event.detail || {});
-    });
-
-    function showSessionToasts() {
-        @if(session('success'))
-        window.wmsToast({
-            type: 'success',
-            title: @json(__('Success')),
-            message: @json(session('success')),
-        });
-        @endif
-
-        @if(session('error'))
-        window.wmsToast({
-            type: 'error',
-            title: @json(__('Error')),
-            message: @json(session('error')),
-        });
-        @endif
-
-        @if(session('warning'))
-        window.wmsToast({
-            type: 'warning',
-            title: @json(__('Warning')),
-            message: @json(session('warning')),
-        });
-        @endif
-
-        @if(session('info'))
-        window.wmsToast({
-            type: 'info',
-            title: @json(__('Information')),
-            message: @json(session('info')),
-        });
-        @endif
-    }
-
-    document.addEventListener('DOMContentLoaded', showSessionToasts);
-    document.addEventListener('livewire:navigated', showSessionToasts);
-</script>
-
 @fluxScripts
 
 <script>
diff --git a/resources/views/layouts/app/sidebar.blade.php b/resources/views/layouts/app/sidebar.blade.php
index 68e70a3c..a67ffd37 100644
--- a/resources/views/layouts/app/sidebar.blade.php
+++ b/resources/views/layouts/app/sidebar.blade.php
@@ -24,7 +24,7 @@
     })();
 </script>
 
-<body class="min-h-screen bg-white text-zinc-950 antialiased dark:bg-zinc-950 dark:text-zinc-100">
+<body class="min-h-screen bg-white font-sans text-zinc-950 antialiased dark:bg-zinc-950 dark:text-zinc-100">
 <style>
     :root {
         --wms-sidebar-width: 288px;
@@ -695,24 +695,11 @@
 
 <div
     id="wms-toast-stack"
-    class="fixed right-4 top-4 z-[9999] flex w-[min(24rem,calc(100vw-2rem))] flex-col gap-3"
+    class="fixed right-4 top-4 z-[9999] flex w-[min(24rem,calc(100vw-2rem))] flex-col gap-3 font-sans"
     aria-live="polite"
     aria-atomic="true"
 ></div>
 
-@persist('toast')
-<flux:toast.group>
-    <flux:toast />
-</flux:toast.group>
-@endpersist
-
-<script src="https://code.jquery.com/jquery-3.7.1.min.js"></script>
-
-<script>
-    window.jQuery = window.jQuery || window.$;
-    window.$ = window.$ || window.jQuery;
-</script>
-
 <script>
     window.wmsToast = function (options) {
         const stack = document.getElementById('wms-toast-stack');
@@ -745,7 +732,7 @@
         const toast = document.createElement('div');
 
         toast.className = [
-            'wms-toast pointer-events-auto rounded-2xl border px-4 py-3 shadow-2xl backdrop-blur',
+            'wms-toast pointer-events-auto select-none rounded-2xl border px-4 py-3 font-sans shadow-2xl backdrop-blur',
             'transition duration-200 ease-out translate-y-0 opacity-100',
             palette[config.type] || palette.info,
         ].join(' ');
@@ -820,8 +807,19 @@
         @endif
     }
 
-    document.addEventListener('DOMContentLoaded', showSessionToasts);
-    document.addEventListener('livewire:navigated', showSessionToasts);
+    let wmsSessionToastsShown = false;
+
+    function showSessionToastsOnce() {
+        if (wmsSessionToastsShown) {
+            return;
+        }
+
+        wmsSessionToastsShown = true;
+        showSessionToasts();
+    }
+
+    document.addEventListener('DOMContentLoaded', showSessionToastsOnce);
+    document.addEventListener('livewire:navigated', showSessionToastsOnce);
 </script>
 
 @fluxScripts