diff --git a/Modules/Resources/views/livewire/ticket-show.blade.php b/Modules/Resources/views/livewire/ticket-show.blade.php
deleted file mode 100644
index 0227f3c1..00000000
--- a/Modules/Resources/views/livewire/ticket-show.blade.php
+++ /dev/null
@@ -1,375 +0,0 @@
-@vite(['resources/css/app.css', 'resources/js/app.js'])
-<div class="hd-helpdesk-surface space-y-6" dusk="helpdesk-ticket-show">
-    <div
-        class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
-            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
-                <div>
-                    <div class="mb-2 flex flex-wrap items-center gap-2">
-                        <span class="font-mono text-xs text-blue-100">{{ $ticket->reference }}</span>
-                        <flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
-                        <flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
-                    </div>
-                    <h1 class="text-3xl font-semibold tracking-tight">{{ $ticket->subject }}</h1>
-                    <p class="mt-2 text-sm text-blue-100/90">Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} ·
-                        Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}</p>
-                </div>
-                <div class="flex flex-wrap gap-2">
-                    <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate
-                        class="inline-flex items-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
-                        <i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i> Back
-                    </a>
-                    @can('update', $ticket)
-                        <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate
-                            class="inline-flex items-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700">
-                            <i class="fa-solid fa-pen-to-square mr-2" aria-hidden="true"></i> Edit
-                        </a>
-                    @endcan
-                </div>
-            </div>
-        </div>
-    </div>
-
-    <div class="grid gap-6 lg:grid-cols-3">
-        <div class="space-y-6 lg:col-span-2">
-            <article
-                class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                <div class="prose max-w-none dark:prose-invert">
-                    {!! $ticket->body !!}
-                </div>
-            </article>
-
-            @if ($ticket->attachments->isNotEmpty())
-                <div
-                    class="overflow-hidden rounded-2xl border border-blue-200 bg-white shadow-sm dark:border-blue-900/60 dark:bg-zinc-900">
-                    <div class="bg-gradient-to-r from-blue-700 via-sky-600 to-emerald-600 px-6 py-4 text-white">
-                        <div class="flex items-center justify-between gap-4">
-                            <div>
-                                <h2 class="flex items-center gap-2 text-base font-extrabold text-white drop-shadow-sm">
-                                    <span
-                                        class="inline-flex h-9 w-9 items-center justify-center rounded-xl bg-white/15 ring-1 ring-white/25">
-                                        <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
-                                    </span>
-                                    Ticket attachments
-                                </h2>
-                                <p class="mt-1 text-sm font-medium text-blue-50/90">
-                                    Supporting screenshots, documents and logs linked to this ticket.
-                                </p>
-                            </div>
-
-                            <span
-                                class="inline-flex items-center gap-2 rounded-full bg-emerald-100 px-3 py-1 text-xs font-extrabold text-emerald-800 shadow-sm ring-1 ring-white/70">
-                                <span
-                                    class="inline-flex h-2 w-2 rounded-full bg-emerald-500"></span>{{ $ticket->attachments->count() }}
-                                file(s)
-                            </span>
-                        </div>
-                    </div>
-
-                    <div class="grid gap-3 p-6 sm:grid-cols-2">
-                        @foreach ($ticket->attachments as $attachment)
-                            <a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank"
-                                class="rounded-xl border border-zinc-200 p-3 text-sm hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
-                                <div class="font-medium text-zinc-900 dark:text-zinc-100">
-                                    {{ $attachment->original_name ?? ($attachment->original_filename ?? ($attachment->filename ?? ($attachment->file_name ?? basename($attachment->path ?? ($attachment->file_path ?? ''))))) }}
-                                </div>
-                                <div class="text-xs text-zinc-500">
-                                    {{ Number::fileSize($attachment->size ?? ($attachment->size_bytes ?? 0)) }}</div>
-                            </a>
-                        @endforeach
-                    </div>
-                </div>
-            @endif
-
-            <section class="space-y-4">
-                <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Conversation</h2>
-
-                @if ($ticket->comments->isNotEmpty())
-                    @include('helpdesk::partials.comment-thread', [
-                        'comments' => $ticket->comments,
-                        'level' => 0,
-                    ])
-                @else
-                    <div
-                        class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">
-                        No responses yet.</div>
-                @endif
-            </section>
-
-            <form wire:submit="addComment"
-                class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Add reply</h2>
-                @if ($cannedResponses->isNotEmpty())
-                    <div class="mb-4 grid gap-3 md:grid-cols-[1fr_auto]">
-                        <flux:select wire:model="canned_response_id" label="Canned response">
-                            <option value="">Choose a saved response...</option>
-                            @foreach ($cannedResponses as $response)
-                                <option value="{{ $response->id }}">{{ $response->name }}</option>
-                            @endforeach
-                        </flux:select>
-                        <div class="flex items-end">
-                            <flux:button type="button" wire:click="applyCannedResponse" variant="ghost"
-                                icon="document-duplicate"
-                                class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">Insert
-                                response</flux:button>
-                        </div>
-                    </div>
-                @endif
-
-                <x-helpdesk::html-editor dusk="ticket-comment-editor" wire:model="commentBody" label="Comment"
-                    rows="5" placeholder="Write a professional response..." />
-
-                @can('update', $ticket)
-                    <div class="mt-4">
-                        <flux:checkbox wire:model="internal" label="Internal note only" />
-                    </div>
-                @endcan
-
-                <div class="mt-4">
-                    <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Attach files</label>
-                    <input wire:model="attachments" type="file" multiple
-                        class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
-                    @error('attachments.*')
-                        <div class="mt-2 text-sm text-red-600">{{ $message }}</div>
-                    @enderror
-                </div>
-
-                <div class="mt-5 flex justify-end">
-                    <flux:button dusk="post-comment" type="submit" variant="primary" icon="chat-bubble-left-right"
-                        class="!bg-emerald-600 !text-white hover:!bg-emerald-700 focus:!ring-emerald-400/60"
-                        wire:loading.attr="disabled">
-                        <span wire:loading.remove>Post reply</span>
-                        <span wire:loading>Posting...</span>
-                    </flux:button>
-                </div>
-            </form>
-        </div>
-
-        <aside class="space-y-6">
-            <div
-                class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket details</h2>
-                <dl class="space-y-3 text-sm">
-                    <div class="flex justify-between gap-4">
-                        <dt class="text-zinc-500">Category</dt>
-                        <dd>{{ $ticket->category?->name ?? 'None' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-4">
-                        <dt class="text-zinc-500">Project</dt>
-                        <dd>{{ $ticket->project?->title ?? 'None' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-4">
-                        <dt class="text-zinc-500">Product/service</dt>
-                        <dd>{{ $ticket->product?->name ?? 'None' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-4">
-                        <dt class="text-zinc-500">Team</dt>
-                        <dd>{{ $ticket->team?->name ?? 'None' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-4">
-                        <dt class="text-zinc-500">Created</dt>
-                        <dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-4">
-                        <dt class="text-zinc-500">Due</dt>
-                        <dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd>
-                    </div>
-                </dl>
-            </div>
-
-            <div
-                class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">SLA metrics</h2>
-                <div class="grid gap-3 text-sm">
-                    <div
-                        class="rounded-xl border {{ $ticket->sla_first_response_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100' }} p-3">
-                        <div class="text-xs font-semibold uppercase tracking-wide">First response</div>
-                        <div class="mt-1">
-                            {{ $ticket->first_response_at?->format('d M Y H:i') ?? 'Awaiting response' }}</div>
-                        <div class="mt-1 text-xs opacity-75">Due
-                            {{ $ticket->sla_first_response_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
-                    </div>
-                    <div
-                        class="rounded-xl border {{ $ticket->sla_resolution_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100' }} p-3">
-                        <div class="text-xs font-semibold uppercase tracking-wide">Resolution</div>
-                        <div class="mt-1">{{ $ticket->completed_at?->format('d M Y H:i') ?? 'Open' }}</div>
-                        <div class="mt-1 text-xs opacity-75">Due
-                            {{ $ticket->sla_resolution_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
-                    </div>
-                    <div class="grid grid-cols-2 gap-2 text-center">
-                        <div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700">
-                            <div class="text-xl font-semibold">{{ $ticket->public_replies_count }}</div>
-                            <div class="text-xs text-zinc-500">Public replies</div>
-                        </div>
-                        <div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700">
-                            <div class="text-xl font-semibold">{{ $ticket->time_spent_minutes }}</div>
-                            <div class="text-xs text-zinc-500">Minutes logged</div>
-                        </div>
-                    </div>
-                </div>
-            </div>
-
-            <div
-                class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Requester profile</h2>
-                <dl class="space-y-3 text-sm">
-                    <div class="flex justify-between gap-4">
-                        <dt class="text-zinc-500">Name</dt>
-                        <dd>{{ $ticket->owner?->name ?? 'Unknown' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-4">
-                        <dt class="text-zinc-500">Email</dt>
-                        <dd class="truncate">{{ $ticket->owner?->email ?? 'None' }}</dd>
-                    </div>
-                    <div class="flex justify-between gap-4">
-                        <dt class="text-zinc-500">Company</dt>
-                        <dd>{{ $ticket->owner?->company?->name ?? 'Current company' }}</dd>
-                    </div>
-                </dl>
-                @if ($ticket->tags->isNotEmpty())
-                    <div class="mt-4 flex flex-wrap gap-2">
-                        @foreach ($ticket->tags as $tag)
-                            <span class="rounded-full px-2 py-1 text-xs font-semibold text-white"
-                                style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
-                        @endforeach
-                    </div>
-                @endif
-            </div>
-
-            @if ($ticket->checklistItems->isNotEmpty())
-                <div
-                    class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                    @php($completedChecks = $ticket->checklistItems->where('is_completed', true)->count())
-                    <div class="mb-4 flex items-center justify-between gap-3">
-                        <h2 class="text-base font-semibold text-zinc-900 dark:text-white">Checklist</h2>
-                        <flux:badge color="blue">{{ $completedChecks }}/{{ $ticket->checklistItems->count() }}
-                        </flux:badge>
-                    </div>
-                    <div class="space-y-2">
-                        @foreach ($ticket->checklistItems as $item)
-                            <label
-                                class="flex items-start gap-3 rounded-xl border border-zinc-200 p-3 text-sm dark:border-zinc-700">
-                                <input type="checkbox" wire:click="toggleChecklistItem({{ $item->id }})"
-                                    @checked($item->is_completed) class="mt-1 rounded border-zinc-300">
-                                <span
-                                    class="{{ $item->is_completed ? 'text-zinc-500 line-through' : 'text-zinc-800 dark:text-zinc-100' }}">{{ $item->title }}</span>
-                            </label>
-                        @endforeach
-                    </div>
-                </div>
-            @endif
-
-            <div
-                class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Git commits</h2>
-                <div class="space-y-2">
-                    @forelse ($ticket->gitCommits as $commit)
-                        <a href="{{ $commit->url ?: '#' }}" target="_blank"
-                            class="block rounded-xl border border-zinc-100 p-3 dark:border-zinc-800">
-                            <div class="font-mono text-xs text-zinc-500">{{ $commit->short_hash }} ·
-                                {{ $commit->repository?->name }}</div>
-                            <div class="mt-1 text-sm font-medium text-zinc-900 dark:text-zinc-100">
-                                {{ $commit->message }}</div>
-                        </a>
-                    @empty
-                        <div
-                            class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">
-                            No commits linked.</div>
-                    @endforelse
-                </div>
-            </div>
-
-            @can('update', $ticket)
-                <div
-                    class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                    <div
-                        class="mb-5 rounded-2xl bg-gradient-to-r from-blue-700 via-indigo-700 to-violet-700 px-4 py-4 text-white shadow-sm">
-                        <p class="text-xs font-black uppercase tracking-[0.24em] text-blue-100">Ticket controls</p>
-                        <h2 class="mt-1 text-lg font-black tracking-tight">Assignment, status and priority</h2>
-                        <p class="mt-1 text-sm font-semibold text-blue-100/90">Use the explicit update buttons below to
-                            save each change.</p>
-                    </div>
-
-                    @if (session('ticket-action-updated'))
-                        <div
-                            class="mb-5 rounded-xl border border-emerald-200 bg-emerald-50 px-3 py-2 text-sm font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
-                            {{ session('ticket-action-updated') }}
-                        </div>
-                    @endif
-
-                    <form method="POST" action="{{ route('helpdesk.tickets.agent.update', $ticket) }}"
-                        class="mb-5 space-y-3">
-                        @csrf
-                        <label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200"
-                            for="show_agent_id">Assigned agent</label>
-                        <select id="show_agent_id" name="agent_id"
-                            class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-2.5 text-sm font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                            data-dusk="ticket-show-agent">
-                            <option value="" @selected($agent_id === null)>Unassigned</option>
-                            @forelse ($agents as $agent)
-                                <option value="{{ $agent->id }}" @selected((int) $agent_id === (int) $agent->id)>{{ $agent->name }} ·
-                                    {{ $agent->email }}</option>
-                            @empty
-                                <option value="" disabled>No users available for assignment</option>
-                            @endforelse
-                        </select>
-                        @error('agent_id')
-                            <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-                        @enderror
-                        <button type="submit" dusk="update-agent"
-                            class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
-                            <i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
-                            <span>Assign agent</span>
-                        </button>
-                    </form>
-
-                    <form method="POST" action="{{ route('helpdesk.tickets.status.update', $ticket) }}"
-                        class="mb-5 space-y-3">
-                        @csrf
-                        <label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200"
-                            for="show_status_id">Status</label>
-                        <select id="show_status_id" name="status_id"
-                            class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-2.5 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                            data-dusk="ticket-show-status">
-                            @foreach ($statuses as $status)
-                                <option value="{{ $status->id }}" @selected((int) $status_id === (int) $status->id)>{{ $status->name }}
-                                </option>
-                            @endforeach
-                        </select>
-                        @error('status_id')
-                            <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-                        @enderror
-                        <button type="submit" dusk="update-status"
-                            class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
-                            <i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
-                            <span>Update status</span>
-                        </button>
-                    </form>
-
-                    <form method="POST" action="{{ route('helpdesk.tickets.priority.update', $ticket) }}"
-                        class="space-y-3">
-                        @csrf
-                        <label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200"
-                            for="show_priority_id">Priority</label>
-                        <select id="show_priority_id" name="priority_id"
-                            class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-2.5 text-sm font-semibold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                            data-dusk="ticket-show-priority">
-                            @foreach ($priorities as $priority)
-                                <option value="{{ $priority->id }}" @selected((int) $priority_id === (int) $priority->id)>{{ $priority->name }}
-                                </option>
-                            @endforeach
-                        </select>
-                        @error('priority_id')
-                            <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-                        @enderror
-                        <button type="submit" dusk="update-priority"
-                            class="inline-flex items-center justify-center rounded-lg bg-amber-500 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70">
-                            <i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
-                            <span>Update priority</span>
-                        </button>
-                    </form>
-                </div>
-            @endcan
-        </aside>
-    </div>
-</div>