pases 4 ticket updates
This commit is contained in:
Mark Gregory
@@ -6,6 +6,7 @@ namespace Modules\Helpdesk\Services;
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use App\Models\User;
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use Illuminate\Http\UploadedFile;
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use Illuminate\Database\QueryException;
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use Illuminate\Support\Facades\DB;
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use Illuminate\Support\Facades\Schema;
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use Illuminate\Support\Str;
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@@ -34,67 +35,98 @@ final class TicketService
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*/
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public function create(User $user, array $data, array $files = []): Ticket
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{
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return DB::transaction(function () use ($user, $data, $files): Ticket {
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$defaultStatusSlug = (string) config('helpdesk.default_status_slug', 'new');
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$status = Schema::hasTable('helpdesk_statuses') && Schema::hasColumn('helpdesk_statuses', 'is_default')
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? Status::query()->where('is_default', true)->orderBy('sort_order')->first()
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: null;
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if (! $status) {
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$status = Status::query()->where('slug', $defaultStatusSlug)->first();
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for ($attempt = 1; $attempt <= 5; $attempt++) {
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try {
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return DB::transaction(fn (): Ticket => $this->createInsideTransaction($user, $data, $files));
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} catch (QueryException $exception) {
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if (! $this->isReferenceCollision($exception) || $attempt === 5) {
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throw $exception;
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}
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}
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}
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if (! $status) {
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$status = Status::query()->create([
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'name' => 'New',
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'slug' => $defaultStatusSlug,
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'color' => 'sky',
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'sort_order' => 1,
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'is_closed' => false,
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]);
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}
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throw new \RuntimeException('Unable to create a unique Helpdesk ticket reference.');
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}
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$boardId = $data['board_id'] ?? null;
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if (blank($boardId) && Schema::hasTable('helpdesk_kanban_boards')) {
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$boardId = KanbanBoard::query()
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->where('is_default', true)
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->orderBy('sort_order')
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->value('id') ?: KanbanBoard::query()->orderBy('sort_order')->value('id');
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}
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/**
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* Create the ticket while the caller owns the database transaction.
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*
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* @param array<string, mixed> $data
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* @param array<int, UploadedFile> $files
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*/
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private function createInsideTransaction(User $user, array $data, array $files = []): Ticket
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{
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$defaultStatusSlug = (string) config('helpdesk.default_status_slug', 'new');
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$status = Schema::hasTable('helpdesk_statuses') && Schema::hasColumn('helpdesk_statuses', 'is_default')
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? Status::query()->where('is_default', true)->orderBy('sort_order')->first()
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: null;
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/** @var Ticket $ticket */
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$ticket = Ticket::query()->create([
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'reference' => $this->references->next(),
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'company_id' => $data['company_id'] ?? ($user->company_id ?? null),
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'user_id' => $user->id,
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'agent_id' => $this->assignment->selectAgentId($data['category_id'] ?? null),
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'status_id' => $status->id,
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'board_id' => $boardId,
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'priority_id' => $data['priority_id'],
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'category_id' => $data['category_id'] ?? null,
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'project_id' => $data['project_id'] ?? null,
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'product_id' => $data['product_id'] ?? null,
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'team_id' => $data['team_id'] ?? null,
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'subject' => $data['subject'],
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'body' => $data['body'],
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'due_at' => $data['due_at'] ?? null,
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'last_activity_at' => now(),
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if (! $status) {
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$status = Status::query()->where('slug', $defaultStatusSlug)->first();
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}
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if (! $status) {
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$status = Status::query()->create([
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'name' => 'New',
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'slug' => $defaultStatusSlug,
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'color' => 'sky',
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'sort_order' => 1,
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'is_closed' => false,
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]);
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}
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if (! empty($data['tag_ids']) && is_array($data['tag_ids'])) {
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$ticket->tags()->sync(array_values(array_unique(array_map('intval', $data['tag_ids']))));
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}
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$boardId = $data['board_id'] ?? null;
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if (blank($boardId) && Schema::hasTable('helpdesk_kanban_boards')) {
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$boardId = KanbanBoard::query()
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->where('is_default', true)
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->orderBy('sort_order')
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->value('id') ?: KanbanBoard::query()->orderBy('sort_order')->value('id');
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}
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$ticket = $this->automation->apply($ticket, $data);
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$ticket = $this->sla->applyPolicy($ticket);
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$this->checklists->applyTemplates($ticket);
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$this->attachments->storeMany($ticket, $files, (int) $user->id);
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/** @var Ticket $ticket */
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$ticket = Ticket::query()->create([
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'reference' => $this->references->next(),
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'company_id' => $data['company_id'] ?? ($user->company_id ?? null),
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'user_id' => $user->id,
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'agent_id' => $this->assignment->selectAgentId($data['category_id'] ?? null),
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'status_id' => $status->id,
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'board_id' => $boardId,
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'priority_id' => $data['priority_id'],
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'category_id' => $data['category_id'] ?? null,
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'project_id' => $data['project_id'] ?? null,
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'product_id' => $data['product_id'] ?? null,
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'team_id' => $data['team_id'] ?? null,
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'subject' => $data['subject'],
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'body' => $data['body'],
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'due_at' => $data['due_at'] ?? null,
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'last_activity_at' => now(),
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]);
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$ticket = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'attachments', 'checklistItems']) ?? $ticket;
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$this->workflow->dispatch($ticket, 'ticket.created', $user);
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if (! empty($data['tag_ids']) && is_array($data['tag_ids'])) {
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$ticket->tags()->sync(array_values(array_unique(array_map('intval', $data['tag_ids']))));
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}
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return $ticket;
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});
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$ticket = $this->automation->apply($ticket, $data);
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$ticket = $this->sla->applyPolicy($ticket);
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$this->checklists->applyTemplates($ticket);
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$this->attachments->storeMany($ticket, $files, (int) $user->id);
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$ticket = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'attachments', 'checklistItems']) ?? $ticket;
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$this->workflow->dispatch($ticket, 'ticket.created', $user);
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return $ticket;
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}
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/**
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* Determine whether a database error was caused by the ticket reference unique index.
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*/
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private function isReferenceCollision(QueryException $exception): bool
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{
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$message = $exception->getMessage();
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return str_contains($message, 'helpdesk_tickets_reference_unique')
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|| str_contains($message, 'Duplicate entry') && str_contains($message, 'reference')
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|| str_contains($message, 'UNIQUE constraint failed') && str_contains($message, 'helpdesk_tickets.reference');
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}
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/**
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