WORKIGN COMMENTS

Modules/Helpdesk/Http/Controllers/TicketCommentStoreController.php

@@ -0,0 +1,57 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Http\Controllers;
+
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Http\Request;
+use Illuminate\Routing\Controller;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Support\Facades\Gate;
+use Illuminate\Validation\ValidationException;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Services\TicketService;
+
+final class TicketCommentStoreController extends Controller
+{
+    /**
+     * Store a ticket comment using a normal HTTP POST request.
+     */
+    public function __invoke(Request $request, Ticket $ticket, TicketService $tickets): RedirectResponse
+    {
+        Gate::authorize('comment', $ticket);
+
+        $validated = $request->validate([
+            'commentBody' => ['required', 'string', 'min:2'],
+            'attachments' => ['nullable', 'array'],
+            'attachments.*' => [
+                'file',
+                'max:'.config('helpdesk.max_upload_kb', 10240),
+                'mimes:'.implode(',', config('helpdesk.allowed_mimes', ['jpg', 'jpeg', 'png', 'pdf', 'txt', 'log', 'zip'])),
+            ],
+        ]);
+
+        $user = Auth::user();
+
+        if ($user === null) {
+            throw ValidationException::withMessages([
+                'commentBody' => 'You must be signed in to comment on this ticket.',
+            ]);
+        }
+
+        $internal = $request->user()?->can('update', $ticket) === true && $request->boolean('internal');
+
+        $tickets->comment(
+            ticket: $ticket,
+            user: $user,
+            body: (string) $validated['commentBody'],
+            internal: $internal,
+            files: $request->file('attachments', []),
+        );
+
+        return redirect()
+            ->route('helpdesk.tickets.show', $ticket)
+            ->with('ticket-comment-added', 'Reply posted.');
+    }
+}

Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php

@@ -80,8 +80,14 @@
                 @endif
             </section>
 
-            <section class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900" dusk="ticket-comment-form">
+            <form method="POST" action="{{ route('helpdesk.tickets.comments.store', $ticket) }}" enctype="multipart/form-data" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                @csrf
                 <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Add reply</h2>
+                @if (session('ticket-comment-added'))
+                    <div class="mb-4 rounded-xl border border-emerald-200 bg-emerald-50 px-3 py-2 text-sm font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
+                        {{ session('ticket-comment-added') }}
+                    </div>
+                @endif
                 @if ($cannedResponses->isNotEmpty())
                     <div class="mb-4 grid gap-3 md:grid-cols-[1fr_auto]">
                         <flux:select wire:model="canned_response_id" label="Canned response">
@@ -96,20 +102,7 @@
                     </div>
                 @endif
 
-                <div class="space-y-2">
+                <x-helpdesk::html-editor dusk="ticket-comment-editor" wire:model="commentBody" label="Comment" rows="5" placeholder="Write a professional response..." />
-                    <label for="ticket-comment-body" class="block text-sm font-medium text-zinc-700 dark:text-zinc-200">Comment</label>
-                    <textarea
-                        id="ticket-comment-body"
-                        dusk="ticket-comment-body"
-                        wire:model.live="commentBody"
-                        rows="5"
-                        placeholder="Write a professional response..."
-                        class="block w-full rounded-xl border border-zinc-300 bg-white p-4 text-sm text-zinc-900 shadow-sm outline-none transition focus:border-emerald-500 focus:ring-2 focus:ring-emerald-500/30 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                    ></textarea>
-                    @error('commentBody')
-                        <div class="text-sm text-red-600">{{ $message }}</div>
-                    @enderror
-                </div>
 
                 @can('update', $ticket)
                     <div class="mt-4">
@@ -119,25 +112,17 @@
 
                 <div class="mt-4">
                     <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Attach files</label>
-                    <input wire:model="attachments" type="file" multiple class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
+                    <input name="attachments[]" type="file" multiple class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
                     @error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
                 </div>
 
                 <div class="mt-5 flex justify-end">
-                    <button
+                    <button dusk="post-comment" type="submit" class="inline-flex items-center justify-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
-                        dusk="post-comment"
-                        type="button"
-                        wire:click.prevent="addComment"
-                        wire:target="addComment"
-                        wire:loading.attr="disabled"
-                        class="inline-flex items-center justify-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-semibold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/60 disabled:cursor-not-allowed disabled:opacity-70"
-                    >
                         <i class="fa-solid fa-comments mr-2" aria-hidden="true"></i>
-                        <span wire:loading.remove wire:target="addComment">Post reply</span>
+                        <span>Post reply</span>
-                        <span wire:loading wire:target="addComment">Posting...</span>
                     </button>
                 </div>
-            </section>
+            </form>
         </div>
 
         <aside class="space-y-6">

Modules/Helpdesk/Resources/views/partials/comment-thread.blade.php

@@ -43,31 +43,14 @@
             </div>
 
             @if (($reply_parent_id ?? null) === $comment->id)
-                <div class="mt-4 rounded-xl border border-blue-200 bg-blue-50 p-4 dark:border-blue-900 dark:bg-blue-950/40">
+                <form wire:submit="addReply" class="mt-4 rounded-xl border border-blue-200 bg-blue-50 p-4 dark:border-blue-900 dark:bg-blue-950/40">
-                    <div class="space-y-2">
+                    <x-helpdesk::html-editor wire:key="reply-editor-{{ $comment->id }}" wire:model="replyBody" label="Reply" rows="4" placeholder="Write a reply..." />
-                        <label for="ticket-reply-body-{{ $comment->id }}" class="block text-sm font-medium text-zinc-700 dark:text-zinc-200">Reply</label>
-                        <textarea
-                            id="ticket-reply-body-{{ $comment->id }}"
-                            dusk="ticket-reply-body"
-                            wire:key="reply-editor-{{ $comment->id }}"
-                            wire:model.live="replyBody"
-                            rows="4"
-                            placeholder="Write a reply..."
-                            class="block w-full rounded-xl border border-zinc-300 bg-white p-4 text-sm text-zinc-900 shadow-sm outline-none transition focus:border-emerald-500 focus:ring-2 focus:ring-emerald-500/30 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                        ></textarea>
-                        @error('replyBody')
-                            <div class="text-sm text-red-600">{{ $message }}</div>
-                        @enderror
-                    </div>
 
                     <div class="mt-4 flex justify-end gap-2">
-                        <button type="button" wire:click.prevent="cancelReply" class="inline-flex items-center justify-center rounded-xl bg-slate-600 px-4 py-2 text-sm font-semibold text-white shadow-sm transition hover:bg-slate-700 focus:outline-none focus:ring-2 focus:ring-slate-400/60">Cancel</button>
+                        <flux:button type="button" wire:click="cancelReply" variant="ghost" class="!bg-slate-600 !text-white hover:!bg-slate-700 focus:!ring-slate-400/60">Cancel</flux:button>
-                        <button type="button" wire:click.prevent="addReply" wire:target="addReply" wire:loading.attr="disabled" class="inline-flex items-center justify-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-semibold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/60 disabled:cursor-not-allowed disabled:opacity-70">
+                        <flux:button type="submit" variant="primary" class="!bg-emerald-600 !text-white hover:!bg-emerald-700 focus:!ring-emerald-400/60">Post reply</flux:button>
-                            <span wire:loading.remove wire:target="addReply">Post reply</span>
-                            <span wire:loading wire:target="addReply">Posting...</span>
-                        </button>
                     </div>
-                </div>
+                </form>
             @endif
 
             @if ($commentReplies->isNotEmpty())

Modules/Helpdesk/Routes/web.php

@@ -6,6 +6,7 @@ use Illuminate\Support\Facades\Route;
 use Modules\Helpdesk\Http\Controllers\AttachmentDownloadController;
 use Modules\Helpdesk\Http\Controllers\HelpdeskController;
 use Modules\Helpdesk\Http\Controllers\TicketControlsController;
+use Modules\Helpdesk\Http\Controllers\TicketCommentStoreController;
 use Modules\Helpdesk\Http\Controllers\TicketStoreController;
 use Modules\Helpdesk\Http\Controllers\WorkflowOpenController;
 use Modules\Helpdesk\Livewire\KanbanBoard;
@@ -29,6 +30,7 @@ Route::get('/tickets/{ticket}/edit', TicketEdit::class)->name('tickets.edit');
 Route::post('/tickets/{ticket}/agent', [TicketControlsController::class, 'updateAgent'])->name('tickets.agent.update');
 Route::post('/tickets/{ticket}/status', [TicketControlsController::class, 'updateStatus'])->name('tickets.status.update');
 Route::post('/tickets/{ticket}/priority', [TicketControlsController::class, 'updatePriority'])->name('tickets.priority.update');
+Route::post('/tickets/{ticket}/comments', TicketCommentStoreController::class)->name('tickets.comments.store');
 Route::get('/tickets/{ticket}', TicketShow::class)->name('tickets.show');
 Route::get('/attachments/{attachment}/download', AttachmentDownloadController::class)
     ->whereNumber('attachment')

Modules/Helpdesk/Tests/Browser/HelpdeskTicketBrowserTest.php

@@ -5,6 +5,7 @@ declare(strict_types=1);
 namespace Modules\Helpdesk\Tests\Browser;
 
 use Laravel\Dusk\Browser;
+use Modules\Helpdesk\Models\Comment;
 use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
 use Tests\DuskTestCase;
 
@@ -60,20 +61,25 @@ final class HelpdeskTicketBrowserTest extends DuskTestCase
             $browser->loginAs($user)
                 ->visitRoute('helpdesk.tickets.show', $ticket)
                 ->waitFor('@helpdesk-ticket-show')
-                ->assertSee('Browser response ticket')
+                ->assertSee('Browser response ticket');
-                ->type('@ticket-comment-body', 'First browser response')
+
+            $this->setHelpdeskEditor($browser, 'ticket-comment-editor', '<p>First browser response</p>');
+
+            $browser->pause(1000)
                 ->press('@post-comment')
+                ->waitForLocation(route('helpdesk.tickets.show', $ticket, false), 10)
                 ->waitForText('First browser response', 10)
                 ->assertSee('First browser response');
-        });
 
-        $this->assertDatabaseHas('helpdesk_comments', [
+            $this->assertDatabaseHas('helpdesk_comments', [
-            'ticket_id' => $ticket->id,
+                'ticket_id' => $ticket->id,
-            'parent_id' => null,
+                'user_id' => $user->id,
-            'user_id' => $user->id,
+                'body' => '<p>First browser response</p>',
-            'body' => 'First browser response',
+                'is_internal' => false,
-            'is_internal' => false,
+            ]);
-        ]);
+
+            self::assertSame(1, Comment::query()->where('ticket_id', $ticket->id)->count());
+        });
     }
 
     private function setHelpdeskEditor(Browser $browser, string $dusk, string $html): void

Modules/Helpdesk/changelog.yaml

@@ -205,10 +205,11 @@ versions:
       - Replaced browser-test Livewire internals with real UI interactions for settings sections, Select2 controls and HTML editors.
       - Kept module.json version in sync with changelog.yaml.
 
+
   "1.3.12":
     changed:
-      - Fixed ticket comment submission by forcing the Helpdesk HTML editor content into Livewire before directly invoking addComment from the form submit path.
+      - Fixed ticket comment submission by adding a CSRF-protected native POST endpoint that stores comments through TicketService when Livewire or Flux submit handling does not call addComment.
-      - Fixed nested reply submission by applying the same editor-to-Livewire synchronisation before addReply.
+      - Updated the ticket detail reply form to post directly to the comment endpoint and refresh the conversation from the database after redirect.
-      - Updated the Helpdesk browser test so comment creation must persist a real helpdesk_comments database row instead of being masked by direct Livewire component mutation.
+      - Hardened the Helpdesk HTML editor so native form submissions synchronise the latest editor content before the browser posts the form.
+      - Added feature and browser coverage proving ticket comments are created in helpdesk_comments and rendered back on the ticket detail page.
       - Kept module.json version in sync with changelog.yaml.
-