new deployer command
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@@ -29,18 +29,7 @@ final class AutomationRuleService
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return;
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return;
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}
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}
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$updates = array_filter([
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$this->applyRuleUpdates($rule, $ticket);
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'priority_id' => $rule->set_priority_id,
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'category_id' => $rule->set_category_id,
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'team_id' => $rule->set_team_id,
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'project_id' => $rule->set_project_id,
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'status_id' => $rule->set_status_id,
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'agent_id' => $rule->set_agent_id,
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], static fn ($value): bool => $value !== null);
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if ($updates !== []) {
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$ticket->forceFill($updates + ['last_activity_at' => now()])->save();
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}
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});
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});
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return $ticket->fresh() ?? $ticket;
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return $ticket->fresh() ?? $ticket;
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@@ -48,19 +37,30 @@ final class AutomationRuleService
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private function matches(AutomationRule $rule, Ticket $ticket, string $sender, string $mailbox): bool
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private function matches(AutomationRule $rule, Ticket $ticket, string $sender, string $mailbox): bool
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{
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{
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if ($rule->match_sender && ! Str::contains(Str::lower($sender), Str::lower($rule->match_sender))) {
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return $this->containsWhenConfigured($sender, $rule->match_sender)
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return false;
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&& $this->containsWhenConfigured($ticket->subject, $rule->match_subject)
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}
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&& $this->containsWhenConfigured($mailbox, $rule->match_mailbox)
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if ($rule->match_subject && ! Str::contains(Str::lower($ticket->subject), Str::lower($rule->match_subject))) {
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&& (! $rule->match_category_id || (int) $ticket->category_id === (int) $rule->match_category_id);
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return false;
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}
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}
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if ($rule->match_mailbox && ! Str::contains(Str::lower($mailbox), Str::lower($rule->match_mailbox))) {
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return false;
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}
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if ($rule->match_category_id && (int) $ticket->category_id !== (int) $rule->match_category_id) {
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return false;
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}
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return true;
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private function containsWhenConfigured(string $value, ?string $match): bool
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{
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return ! $match || Str::contains(Str::lower($value), Str::lower($match));
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}
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private function applyRuleUpdates(AutomationRule $rule, Ticket $ticket): void
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{
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$updates = array_filter([
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'priority_id' => $rule->set_priority_id,
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'category_id' => $rule->set_category_id,
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'team_id' => $rule->set_team_id,
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'project_id' => $rule->set_project_id,
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'status_id' => $rule->set_status_id,
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'agent_id' => $rule->set_agent_id,
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], static fn ($value): bool => $value !== null);
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if ($updates !== []) {
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$ticket->forceFill($updates + ['last_activity_at' => now()])->save();
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}
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}
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}
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}
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}
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