new helpdesk module

Modules/Helpdesk/Database/Migrations/2026_04_24_000002_create_helpdesk_lookup_tables.php

@@ -31,22 +31,43 @@ return new class extends Migration {
 
         Schema::create('helpdesk_categories', static function (Blueprint $table): void {
             $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
             $table->string('name', 120);
-            $table->string('slug', 140)->unique();
+            $table->string('slug', 140);
             $table->string('color', 30)->default('blue');
             $table->text('description')->nullable();
             $table->timestamps();
+
+            $table->unique(['company_id', 'slug']);
+        });
+
+        Schema::create('helpdesk_teams', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->string('name', 120);
+            $table->string('slug', 140);
+            $table->string('color', 30)->default('indigo');
+            $table->text('description')->nullable();
+            $table->timestamp('archived_at')->nullable();
+            $table->softDeletes();
+            $table->timestamps();
+
+            $table->unique(['company_id', 'slug']);
         });
 
         Schema::create('helpdesk_projects', static function (Blueprint $table): void {
             $table->id();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
+            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
             $table->string('title', 160);
-            $table->string('slug', 180)->unique();
+            $table->string('slug', 180);
             $table->string('color', 30)->default('blue');
             $table->text('description')->nullable();
             $table->timestamp('archived_at')->nullable();
             $table->softDeletes();
             $table->timestamps();
+
+            $table->unique(['company_id', 'slug']);
         });
     }
 
@@ -54,6 +75,7 @@ return new class extends Migration {
     public function down(): void
     {
         Schema::dropIfExists('helpdesk_projects');
+        Schema::dropIfExists('helpdesk_teams');
         Schema::dropIfExists('helpdesk_categories');
         Schema::dropIfExists('helpdesk_priorities');
         Schema::dropIfExists('helpdesk_statuses');

Modules/Helpdesk/Database/Migrations/2026_04_24_000003_create_helpdesk_tickets_table.php

@@ -13,12 +13,14 @@ return new class extends Migration {
         Schema::create('helpdesk_tickets', static function (Blueprint $table): void {
             $table->id();
             $table->string('reference', 32)->unique();
+            $table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
             $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
             $table->foreignId('agent_id')->nullable()->constrained('users')->nullOnDelete();
             $table->foreignId('status_id')->constrained('helpdesk_statuses')->restrictOnDelete();
             $table->foreignId('priority_id')->constrained('helpdesk_priorities')->restrictOnDelete();
             $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
             $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
+            $table->foreignId('team_id')->nullable()->constrained('helpdesk_teams')->nullOnDelete();
             $table->string('subject', 200);
             $table->longText('body');
             $table->timestamp('due_at')->nullable();
@@ -28,6 +30,8 @@ return new class extends Migration {
             $table->softDeletes();
             $table->timestamps();
 
+            $table->index(['company_id', 'project_id']);
+            $table->index(['team_id', 'status_id']);
             $table->index(['status_id', 'priority_id']);
             $table->index(['agent_id', 'completed_at']);
             $table->index(['user_id', 'created_at']);

Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php

@@ -10,6 +10,7 @@ use Modules\Helpdesk\Models\Category;
 use Modules\Helpdesk\Models\Priority;
 use Modules\Helpdesk\Models\Project;
 use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Team;
 
 final class HelpdeskDatabaseSeeder extends Seeder
 {
@@ -38,7 +39,14 @@ final class HelpdeskDatabaseSeeder extends Seeder
             Category::query()->updateOrCreate(['slug' => Str::slug($name)], ['name' => $name, 'color' => 'blue']);
         }
 
+        $team = Team::query()->updateOrCreate(['slug' => 'support'], [
+            'name' => 'Support',
+            'color' => 'indigo',
+            'description' => 'Default support team for helpdesk tickets.',
+        ]);
+
         Project::query()->updateOrCreate(['slug' => 'internal-helpdesk'], [
+            'team_id' => $team->id,
             'title' => 'Internal Helpdesk',
             'color' => 'blue',
             'description' => 'Default project for internal helpdesk tickets.',