Core UI updates for helpdesk

Modules/Helpdesk/Database/Migrations/2026_06_16_093000_backfill_helpdesk_ticket_board_assignments.php

@@ -0,0 +1,60 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Ensure existing tickets have one concrete Kanban board assignment.
+     */
+    public function up(): void
+    {
+        if (! Schema::hasTable('helpdesk_tickets') || ! Schema::hasColumn('helpdesk_tickets', 'board_id')) {
+            return;
+        }
+
+        if (! Schema::hasTable('helpdesk_kanban_boards')) {
+            return;
+        }
+
+        $defaultBoardId = DB::table('helpdesk_kanban_boards')
+            ->where('is_default', true)
+            ->orderBy('sort_order')
+            ->value('id') ?: DB::table('helpdesk_kanban_boards')->orderBy('sort_order')->value('id');
+
+        if ($defaultBoardId === null) {
+            return;
+        }
+
+        DB::table('helpdesk_tickets')
+            ->whereNull('board_id')
+            ->update([
+                'board_id' => $defaultBoardId,
+                'updated_at' => now(),
+            ]);
+
+        DB::table('helpdesk_tickets')
+            ->whereNotNull('board_id')
+            ->whereNotExists(function ($query): void {
+                $query->selectRaw('1')
+                    ->from('helpdesk_kanban_boards')
+                    ->whereColumn('helpdesk_kanban_boards.id', 'helpdesk_tickets.board_id');
+            })
+            ->update([
+                'board_id' => $defaultBoardId,
+                'updated_at' => now(),
+            ]);
+    }
+
+    /**
+     * This data repair is intentionally not reversed.
+     */
+    public function down(): void
+    {
+        // No-op: do not remove repaired board ownership from existing tickets.
+    }
+};

Modules/Helpdesk/Database/Migrations/2026_06_16_094500_backfill_kanban_board_status_columns.php

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+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Backfill status columns for every Kanban board that currently has no columns.
+     */
+    public function up(): void
+    {
+        if (! Schema::hasTable('helpdesk_kanban_boards')
+            || ! Schema::hasTable('helpdesk_kanban_board_statuses')
+            || ! Schema::hasTable('helpdesk_statuses')) {
+            return;
+        }
+
+        $statuses = DB::table('helpdesk_statuses')
+            ->orderBy('sort_order')
+            ->orderBy('name')
+            ->get(['id']);
+
+        if ($statuses->isEmpty()) {
+            return;
+        }
+
+        $boards = DB::table('helpdesk_kanban_boards')
+            ->orderBy('sort_order')
+            ->orderBy('name')
+            ->get(['id']);
+
+        foreach ($boards as $board) {
+            $hasColumns = DB::table('helpdesk_kanban_board_statuses')
+                ->where('board_id', $board->id)
+                ->exists();
+
+            if ($hasColumns) {
+                continue;
+            }
+
+            foreach ($statuses as $index => $status) {
+                DB::table('helpdesk_kanban_board_statuses')->updateOrInsert(
+                    ['board_id' => $board->id, 'status_id' => $status->id],
+                    [
+                        'sort_order' => ($index + 1) * 10,
+                        'created_at' => now(),
+                        'updated_at' => now(),
+                    ]
+                );
+            }
+        }
+    }
+
+    /**
+     * The migration only repairs missing board columns and is intentionally not destructive.
+     */
+    public function down(): void
+    {
+        // No-op. Do not remove configured board columns.
+    }
+};