diff --git a/Modules/Helpdesk/Livewire/TicketIndex.php b/Modules/Helpdesk/Livewire/TicketIndex.php
index bb0d5897..d24b54ef 100644
--- a/Modules/Helpdesk/Livewire/TicketIndex.php
+++ b/Modules/Helpdesk/Livewire/TicketIndex.php
@@ -6,6 +6,7 @@ namespace Modules\Helpdesk\Livewire;
 
 use Illuminate\Contracts\View\View;
 use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Foundation\Auth\Access\AuthorizesRequests;
 use Illuminate\Pagination\LengthAwarePaginator;
 use Illuminate\Support\Facades\Auth;
 use Livewire\Attributes\Url;
@@ -17,9 +18,9 @@ use Modules\Helpdesk\Models\Ticket;
 
 final class TicketIndex extends Component
 {
+    use AuthorizesRequests;
     use WithPagination;
 
-
     public bool $confirmingTicketDeletion = false;
 
     public ?int $ticketDeletionId = null;
@@ -38,17 +39,57 @@ final class TicketIndex extends Component
     #[Url]
     public string $scope = 'open';
 
-    /**
-     * Reset pagination when filters change.
-     */
     public function updated(): void
     {
         $this->resetPage();
     }
 
     /**
-     * Render the ticket list.
+     * Open the delete confirmation modal for a visible ticket.
      */
+    public function confirmDeleteTicket(int $ticketId): void
+    {
+        $ticket = Ticket::query()
+            ->visibleTo(Auth::user())
+            ->findOrFail($ticketId);
+
+        $this->ticketDeletionId = $ticket->id;
+        $this->ticketDeletionReference = $ticket->reference;
+        $this->confirmingTicketDeletion = true;
+    }
+
+    public function cancelDeleteTicket(): void
+    {
+        $this->resetTicketDeletionState();
+    }
+
+    /**
+     * Delete the confirmed ticket.
+     */
+    public function deleteConfirmedTicket(): void
+    {
+        if ($this->ticketDeletionId === null) {
+            $this->resetTicketDeletionState();
+
+            return;
+        }
+
+        $ticket = Ticket::query()
+            ->visibleTo(Auth::user())
+            ->findOrFail($this->ticketDeletionId);
+
+        $this->authorize('delete', $ticket);
+
+        $reference = $ticket->reference;
+
+        $ticket->delete();
+
+        $this->resetTicketDeletionState();
+        $this->resetPage();
+
+        session()->flash('success', "Ticket {$reference} was deleted successfully.");
+    }
+
     public function render(): View
     {
         return view('helpdesk::livewire.ticket-index', [
@@ -58,9 +99,14 @@ final class TicketIndex extends Component
         ])->layout('layouts.app');
     }
 
+    private function resetTicketDeletionState(): void
+    {
+        $this->confirmingTicketDeletion = false;
+        $this->ticketDeletionId = null;
+        $this->ticketDeletionReference = null;
+    }
+
     /**
-     * Build paginated ticket results.
-     *
      * @return LengthAwarePaginator<int, Ticket>
      */
     private function tickets(): LengthAwarePaginator
@@ -85,101 +131,6 @@ final class TicketIndex extends Component
             })
             ->latest('last_activity_at')
             ->paginate(15);
-    }
-
-    /**
-
-     * Open the delete confirmation modal for a ticket.
-
-     */
-
-    public function confirmDeleteTicket(int $ticketId): void
-
-    {
-
-        $ticket = Ticket::query()->findOrFail($ticketId);
-
-        $this->authorize('delete', $ticket);
-
-        $this->ticketDeletionId = $ticket->id;
-
-        $this->ticketDeletionReference = $ticket->reference;
-
-        $this->confirmingTicketDeletion = true;
-
-    }
-
-    /**
-
-     * Close the delete confirmation modal.
-
-     */
-
-    public function cancelDeleteTicket(): void
-
-    {
-
-        $this->resetTicketDeletionState();
-
-    }
-
-    /**
-
-     * Delete the confirmed ticket.
-
-     */
-
-    public function deleteConfirmedTicket(): void
-
-    {
-
-        if ($this->ticketDeletionId === null) {
-
-            $this->resetTicketDeletionState();
-
-            return;
-
-        }
-
-        $ticket = Ticket::query()->findOrFail($this->ticketDeletionId);
-
-        $this->authorize('delete', $ticket);
-
-        $reference = $ticket->reference;
-
-        $ticket->delete();
-
-        $this->resetTicketDeletionState();
-
-        $this->resetPage();
-
-        $this->dispatch('wms:toast', [
-
-            'type' => 'success',
-
-            'title' => 'Ticket deleted',
-
-            'message' => "Ticket {$reference} was deleted successfully.",
-
-        ]);
-
-    }
-
-    /**
-
-     * Reset ticket deletion modal state.
-
-     */
-
-    private function resetTicketDeletionState(): void
-
-    {
-
-        $this->confirmingTicketDeletion = false;
-
-        $this->ticketDeletionId = null;
-
-        $this->ticketDeletionReference = null;
 
     }
 }