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major ui updates

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This commit is contained in:
Mark Gregory
2026-06-12 15:11:51 +01:00
parent 3c9b39d83b
commit 7bc8f20ed5
154 changed files with 3796 additions and 4117 deletions
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Modules/Helpdesk/Services/AgentAssignmentService.php
-3
View File
@@ -13,9 +13,6 @@ final class AgentAssignmentService
{
/**
* Select the least-loaded available agent for a category.
*
* @param int|null $categoryId
* @return int|null
*/
public function selectAgentId(?int $categoryId): ?int
{
Modules/Helpdesk/Services/AttachmentService.php
+2 -9
View File
@@ -15,17 +15,13 @@ final class AttachmentService
/**
* Store uploaded files against a ticket and optional comment.
*
* @param Ticket $ticket
* @param array<int, UploadedFile> $files
* @param int $userId
* @param Comment|null $comment
* @return void
* @param array<int, UploadedFile> $files
*/
public function storeMany(Ticket $ticket, array $files, int $userId, ?Comment $comment = null): void
{
foreach ($files as $file) {
$disk = (string) config('helpdesk.disk');
$path = $file->store('tickets/' . $ticket->id, $disk);
$path = $file->store('tickets/'.$ticket->id, $disk);
Attachment::query()->create([
'ticket_id' => $ticket->id,
@@ -42,9 +38,6 @@ final class AttachmentService
/**
* Delete a stored attachment and its backing file.
*
* @param Attachment $attachment
* @return void
*/
public function delete(Attachment $attachment): void
{
Modules/Helpdesk/Services/TicketReferenceService.php
+3 -5
View File
@@ -10,20 +10,18 @@ final class TicketReferenceService
{
/**
* Build the next human-readable ticket reference.
*
* @return string
*/
public function next(): string
{
$year = now()->format('Y');
$prefix = 'HD-' . $year . '-';
$prefix = 'HD-'.$year.'-';
$last = Ticket::query()
->where('reference', 'like', $prefix . '%')
->where('reference', 'like', $prefix.'%')
->latest('id')
->value('reference');
$next = $last ? ((int) substr((string) $last, -5)) + 1 : 1;
return $prefix . str_pad((string) $next, 5, '0', STR_PAD_LEFT);
return $prefix.str_pad((string) $next, 5, '0', STR_PAD_LEFT);
}
}
Modules/Helpdesk/Services/TicketService.php
+4 -6
View File
@@ -29,19 +29,17 @@ final class TicketService
public function create(User $user, array $data, array $files = []): Ticket
{
return DB::transaction(function () use ($user, $data, $files): Ticket {
$status = Status::query()
->where('slug', config('helpdesk.default_status_slug', 'new'))
->first();
$defaultStatusSlug = (string) config('helpdesk.default_status_slug', 'new');
$status = Status::query()->where('slug', $defaultStatusSlug)->first();
if (! $status) {
$status = Status::query()->create([
'name' => 'New',
'slug' => config('helpdesk.default_status_slug', 'new'),
'slug' => $defaultStatusSlug,
'color' => 'sky',
'sort_order' => 5,
'sort_order' => 1,
'is_closed' => false,
]);
}
/** @var Ticket $ticket */
Modules/Helpdesk/Services/WorkflowNotificationService.php
+10 -15
View File
@@ -16,11 +16,6 @@ final class WorkflowNotificationService
{
/**
* Send all active workflow messages for the supplied ticket event.
*
* @param Ticket $ticket
* @param string $event
* @param User|null $actor
* @return void
*/
public function dispatch(Ticket $ticket, string $event, ?User $actor = null): void
{
@@ -35,6 +30,7 @@ final class WorkflowNotificationService
if ($recipient === null || blank($recipient->email ?? null)) {
$this->log($template, $ticket, $event, null, 'skipped', 'No recipient email was available.');
return;
}
@@ -63,7 +59,6 @@ final class WorkflowNotificationService
});
}
/** @return User|null */
private function recipient(string $role, Ticket $ticket, ?User $actor): ?User
{
return match ($role) {
@@ -95,15 +90,15 @@ final class WorkflowNotificationService
private function wrapHtml(string $body, Ticket $ticket): string
{
return '<div style="font-family:Inter,Arial,sans-serif;background:#f6f8fb;padding:24px">'
. '<div style="max-width:720px;margin:0 auto;background:#ffffff;border:1px solid #d8dee8;border-radius:18px;overflow:hidden">'
. '<div style="background:#0f172a;color:#ffffff;padding:24px 28px">'
. '<div style="font-size:12px;letter-spacing:.18em;text-transform:uppercase;color:#bfdbfe">Helpdesk notification</div>'
. '<h1 style="margin:8px 0 0;font-size:22px">' . e($ticket->reference) . '</h1>'
. '<p style="margin:8px 0 0;color:#dbeafe">' . e($ticket->subject) . '</p>'
. '</div><div style="padding:28px;color:#1f2937;line-height:1.65">'
. $body
. '<p style="margin-top:28px"><a href="' . e(route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()])) . '" style="display:inline-block;background:#2563eb;color:#ffffff;text-decoration:none;padding:11px 16px;border-radius:10px">Open ticket</a></p>'
. '</div></div></div>';
.'<div style="max-width:720px;margin:0 auto;background:#ffffff;border:1px solid #d8dee8;border-radius:18px;overflow:hidden">'
.'<div style="background:#0f172a;color:#ffffff;padding:24px 28px">'
.'<div style="font-size:12px;letter-spacing:.18em;text-transform:uppercase;color:#bfdbfe">Helpdesk notification</div>'
.'<h1 style="margin:8px 0 0;font-size:22px">'.e($ticket->reference).'</h1>'
.'<p style="margin:8px 0 0;color:#dbeafe">'.e($ticket->subject).'</p>'
.'</div><div style="padding:28px;color:#1f2937;line-height:1.65">'
.$body
.'<p style="margin-top:28px"><a href="'.e(route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()])).'" style="display:inline-block;background:#2563eb;color:#ffffff;text-decoration:none;padding:11px 16px;border-radius:10px">Open ticket</a></p>'
.'</div></div></div>';
}
private function log(WorkflowTemplate $template, Ticket $ticket, string $event, ?string $recipient, string $status, ?string $error = null, ?string $subject = null): void