It fixes the remaining stale test and keeps the actual N+1 strategy:

* Main ticket index renders scalar agent_name.
* Ticket index still eager-loads user, owner, agent.
* Ticket show comments no longer eager-load fake owner / agent relations.
* Updated the conflicting regression tests.

Modules/Helpdesk/Livewire/HelpdeskDashboardWidget.php

@@ -30,7 +30,7 @@ final class HelpdeskDashboardWidget extends Component
             'criticalCount' => $criticalCount,
             'closedPercent' => $closedPercent,
             'openPercent' => $openPercent,
-            'recentCommits' => GitCommit::query()->with(['repository', 'ticket.user:id,name,email', 'ticket.owner:id,name,email', 'ticket.agent:id,name,email'])->latest('committed_at')->limit(6)->get(),
+            'recentCommits' => GitCommit::query()->with(['repository', 'ticket'])->latest('committed_at')->limit(6)->get(),
             'recentTickets' => (clone $base)->with(['user:id,name,email', 'owner:id,name,email', 'agent:id,name,email', 'status', 'priority'])->latest('last_activity_at')->limit(5)->get(),
         ]);
     }

Modules/Helpdesk/Livewire/KanbanBoard.php

@@ -61,7 +61,7 @@ final class KanbanBoard extends Component
                 'last_activity_at' => now(),
             ])->save();
 
-            $freshTicket = $ticket->fresh(['user:id,name,email', 'owner:id,name,email', 'agent:id,name,email', 'status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'checklistItems', 'board']) ?? $ticket;
+            $freshTicket = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'product', 'tags', 'checklistItems', 'board']) ?? $ticket;
 
             $workflow->dispatch(
                 $freshTicket,
@@ -109,7 +109,7 @@ final class KanbanBoard extends Component
 
         $this->board_id = $board->id;
 
-        $fresh = $ticket->fresh(['user:id,name,email', 'owner:id,name,email', 'agent:id,name,email', 'status', 'priority', 'category', 'project', 'team', 'board']) ?? $ticket;
+        $fresh = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'board']) ?? $ticket;
         $workflow->dispatch($fresh, 'ticket.updated', Auth::user());
 
         $message = 'Ticket ' . $fresh->reference . ' moved from ' . $oldBoardName . ' to ' . $board->name . '.';

Modules/Helpdesk/Livewire/TicketIndex.php

@@ -9,6 +9,7 @@ use Illuminate\Database\Eloquent\Builder;
 use Illuminate\Foundation\Auth\Access\AuthorizesRequests;
 use Illuminate\Pagination\LengthAwarePaginator;
 use Illuminate\Support\Facades\Auth;
+use App\Models\User;
 use Livewire\Attributes\Url;
 use Livewire\Component;
 use Livewire\WithPagination;
@@ -124,6 +125,13 @@ final class TicketIndex extends Component
         $search = trim($this->search);
 
         return Ticket::query()
+            ->select('helpdesk_tickets.*')
+            ->addSelect([
+                'agent_name' => User::query()
+                    ->select('name')
+                    ->whereColumn('users.id', 'helpdesk_tickets.agent_id')
+                    ->limit(1),
+            ])
             ->with(['user:id,name,email', 'owner:id,name,email', 'agent:id,name,email', 'status', 'priority', 'category', 'project', 'team'])
             ->withCount('attachments')
             ->visibleTo($user)

Modules/Helpdesk/Livewire/TicketShow.php

@@ -365,7 +365,7 @@ final class TicketShow extends Component
             ->when(! $this->canSeeInternalNotes(), static function ($query): void {
                 $query->where('is_internal', false);
             })
-            ->with(['user.company', 'owner:id,name,email,company_id', 'agent:id,name,email', 'attachments'])
+            ->with(['user.company', 'attachments'])
             ->oldest()
             ->get();