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intial ticket fix partial delete fix

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This commit is contained in:
Mark Gregory
2026-06-18 15:08:02 +01:00
parent 7cd8feec83
commit 8912d28b7b
5 changed files with 113 additions and 48 deletions
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Modules/Helpdesk/Resources/views/livewire/settings-manager.blade.php
+19 -19
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@@ -230,7 +230,7 @@
@if ($section === 'defaults')
<x-helpdesk::settings-section title="Ticket defaults" description="Choose the company default used when a new Helpdesk ticket is created. Lookup defaults are configured on the Statuses, Priorities, Categories, Teams and Projects sections.">
<x-slot:form>
<form wire:submit="saveDefaultHelpdeskCompany" class="grid gap-4 md:grid-cols-3">
<form wire:submit.prevent="saveDefaultHelpdeskCompany" class="grid gap-4 md:grid-cols-3">
<flux:select wire:model="default_helpdesk_company_id" label="Default company">
<option value="">No default company</option>
@foreach ($companies as $company)
@@ -256,17 +256,17 @@
@if ($section === 'statuses')
<x-helpdesk::settings-section title="Statuses" description="Control workflow stages and mark which statuses close tickets.">
<x-slot:form>
<form wire:submit="saveStatus" class="grid gap-4 md:grid-cols-5">
<flux:input wire:model="statusForm.name" label="Name" />
<form wire:submit.prevent="saveStatus" class="grid gap-4 md:grid-cols-5">
<flux:input wire:model="statusForm.name" label="Name" dusk="helpdesk-status-name" />
<flux:input wire:model="statusForm.slug" label="Slug" placeholder="auto-generated" />
<flux:input wire:model="statusForm.color" label="Badge colour" />
<flux:input wire:model="statusForm.sort_order" label="Sort" type="number" min="0" />
<flux:input wire:model="statusForm.color" label="Badge colour" dusk="helpdesk-status-color" />
<flux:input wire:model="statusForm.sort_order" label="Sort" type="number" min="0" dusk="helpdesk-status-sort" />
<label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="statusForm.is_closed" class="rounded border-zinc-300"> Closed status</label>
<label class="md:col-span-5 flex items-center gap-2 text-sm font-semibold text-zinc-700 dark:text-zinc-200">
<input type="checkbox" wire:model="statusForm.is_default" class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
Default status for new tickets
</label>
<div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save status</flux:button><flux:button type="button" wire:click="resetStatusForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div>
<div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60" dusk="helpdesk-save-status">Save status</flux:button><flux:button type="button" wire:click="resetStatusForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div>
</form>
</x-slot:form>
<x-helpdesk::lookup-table :items="$statuses" edit="editStatus" delete="deleteStatus" />
@@ -276,7 +276,7 @@
@if ($section === 'priorities')
<x-helpdesk::settings-section title="Priorities" description="Define ticket urgency levels and display order.">
<x-slot:form>
<form wire:submit="savePriority" class="grid gap-4 md:grid-cols-4">
<form wire:submit.prevent="savePriority" class="grid gap-4 md:grid-cols-4">
<flux:input wire:model="priorityForm.name" label="Name" />
<flux:input wire:model="priorityForm.slug" label="Slug" placeholder="auto-generated" />
<flux:input wire:model="priorityForm.color" label="Badge colour" />
@@ -295,7 +295,7 @@
@if ($section === 'categories')
<x-helpdesk::settings-section title="Categories" description="Group tickets by support area, optionally per company.">
<x-slot:form>
<form wire:submit="saveCategory" class="grid gap-4 md:grid-cols-4">
<form wire:submit.prevent="saveCategory" class="grid gap-4 md:grid-cols-4">
<flux:select wire:model="categoryForm.company_id" label="Company"><option value="">Global</option>@foreach ($companies as $company)<option value="{{ $company->id }}">{{ $company->name }}</option>@endforeach</flux:select>
<flux:input wire:model="categoryForm.name" label="Name" />
<flux:input wire:model="categoryForm.slug" label="Slug" placeholder="auto-generated" />
@@ -315,7 +315,7 @@
@if ($section === 'teams')
<x-helpdesk::settings-section title="Teams" description="Create support teams under each company and assign projects to them.">
<x-slot:form>
<form wire:submit="saveTeam" class="grid gap-4 md:grid-cols-4">
<form wire:submit.prevent="saveTeam" class="grid gap-4 md:grid-cols-4">
<flux:select wire:model="teamForm.company_id" label="Company"><option value="">Global</option>@foreach ($companies as $company)<option value="{{ $company->id }}">{{ $company->name }}</option>@endforeach</flux:select>
<flux:input wire:model="teamForm.name" label="Name" />
<flux:input wire:model="teamForm.slug" label="Slug" placeholder="auto-generated" />
@@ -335,7 +335,7 @@
@if ($section === 'projects')
<x-helpdesk::settings-section title="Projects" description="Create company projects and optionally assign them to support teams.">
<x-slot:form>
<form wire:submit="saveProject" class="grid gap-4 md:grid-cols-5">
<form wire:submit.prevent="saveProject" class="grid gap-4 md:grid-cols-5">
<flux:select wire:model="projectForm.company_id" label="Company"><option value="">Global</option>@foreach ($companies as $company)<option value="{{ $company->id }}">{{ $company->name }}</option>@endforeach</flux:select>
<flux:select wire:model="projectForm.team_id" label="Team"><option value="">No team</option>@foreach ($teams as $team)<option value="{{ $team->id }}">{{ $team->name }}</option>@endforeach</flux:select>
<flux:input wire:model="projectForm.title" label="Title" />
@@ -357,7 +357,7 @@
@if ($section === 'boards')
<x-helpdesk::settings-section title="Kanban Boards" description="Create configurable workflow boards and choose which statuses appear as draggable columns.">
<x-slot:form>
<form wire:submit="saveBoard" class="grid gap-4 md:grid-cols-7">
<form wire:submit.prevent="saveBoard" class="grid gap-4 md:grid-cols-7">
<flux:input wire:model="boardForm.name" label="Name" />
<flux:input wire:model="boardForm.slug" label="Slug" placeholder="auto-generated" />
<flux:input wire:model="boardForm.sort_order" label="Sort" type="number" min="0" />
@@ -438,7 +438,7 @@
@if ($section === 'git')
<x-helpdesk::settings-section title="Git repositories" description="Configure repositories that can be linked to projects and tickets. Commits can then be stored against tickets for traceability.">
<x-slot:form>
<form wire:submit="saveRepository" class="grid gap-4 md:grid-cols-6">
<form wire:submit.prevent="saveRepository" class="grid gap-4 md:grid-cols-6">
<flux:select wire:model="repositoryForm.company_id" label="Company">
<option value="">Global</option>
@foreach ($companies as $company)
@@ -472,7 +472,7 @@
@if ($section === 'workflow')
<x-helpdesk::settings-section title="Workflow messages" description="Define the professional email messages sent when tickets are raised, updated, replied to and closed.">
<x-slot:form>
<form wire:submit="saveWorkflowTemplate" class="grid gap-4 md:grid-cols-6">
<form wire:submit.prevent="saveWorkflowTemplate" class="grid gap-4 md:grid-cols-6">
<flux:input wire:model="workflowForm.name" label="Name" />
<flux:select wire:model="workflowForm.event" label="Event">
<option value="ticket.created">Ticket raised</option>
@@ -541,7 +541,7 @@
@if ($section === 'canned')
<x-helpdesk::settings-section title="Canned responses" description="Save professional reusable replies with macro tokens for ticket, requester, agent, status and URL values.">
<x-slot:form>
<form wire:submit="saveCannedResponse" class="grid gap-4 md:grid-cols-6">
<form wire:submit.prevent="saveCannedResponse" class="grid gap-4 md:grid-cols-6">
<flux:input wire:model="cannedForm.name" label="Name" />
<flux:input wire:model="cannedForm.slug" label="Slug" placeholder="auto-generated" />
<flux:input wire:model="cannedForm.sort_order" label="Sort" type="number" min="0" />
@@ -570,7 +570,7 @@
@if ($section === 'sla')
<x-helpdesk::settings-section title="SLA policies" description="Define first response and resolution targets used for breach indicators, reporting and ticket cards.">
<x-slot:form>
<form wire:submit="saveSlaPolicy" class="grid gap-4 md:grid-cols-6">
<form wire:submit.prevent="saveSlaPolicy" class="grid gap-4 md:grid-cols-6">
<flux:input wire:model="slaForm.name" label="Name" />
<flux:input wire:model="slaForm.slug" label="Slug" placeholder="auto-generated" />
<flux:select wire:model="slaForm.priority_id" label="Priority"><option value="">Any priority</option>@foreach ($priorities as $priority)<option value="{{ $priority->id }}">{{ $priority->name }}</option>@endforeach</flux:select>
@@ -590,7 +590,7 @@
@if ($section === 'automation')
<x-helpdesk::settings-section title="Email automation rules" description="Match incoming support messages and automatically assign priority, category, team, project, agent and status.">
<x-slot:form>
<form wire:submit="saveAutomationRule" class="grid gap-4 md:grid-cols-6">
<form wire:submit.prevent="saveAutomationRule" class="grid gap-4 md:grid-cols-6">
<flux:input wire:model="automationForm.name" label="Name" />
<flux:input wire:model="automationForm.slug" label="Slug" placeholder="auto-generated" />
<flux:input wire:model="automationForm.sort_order" label="Sort" type="number" min="0" />
@@ -612,21 +612,21 @@
@if ($section === 'checklists')
<x-helpdesk::settings-section title="Checklist templates" description="Apply repeatable checklist items by category or project and show completion progress on tickets and Kanban cards.">
<x-slot:form><form wire:submit="saveChecklistTemplate" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="checklistTemplateForm.name" label="Name" /><flux:input wire:model="checklistTemplateForm.slug" label="Slug" /><flux:select wire:model="checklistTemplateForm.category_id" label="Category"><option value="">Any category</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select><flux:select wire:model="checklistTemplateForm.project_id" label="Project"><option value="">Any project</option>@foreach ($projects as $project)<option value="{{ $project->id }}">{{ $project->title }}</option>@endforeach</flux:select><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="checklistTemplateForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-7"><flux:textarea wire:model="checklistTemplateForm.items_text" label="Checklist items, one per line" rows="6" /></div><div class="md:col-span-7 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save checklist</flux:button><flux:button type="button" wire:click="resetChecklistTemplateForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div></form></x-slot:form>
<x-slot:form><form wire:submit.prevent="saveChecklistTemplate" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="checklistTemplateForm.name" label="Name" /><flux:input wire:model="checklistTemplateForm.slug" label="Slug" /><flux:select wire:model="checklistTemplateForm.category_id" label="Category"><option value="">Any category</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select><flux:select wire:model="checklistTemplateForm.project_id" label="Project"><option value="">Any project</option>@foreach ($projects as $project)<option value="{{ $project->id }}">{{ $project->title }}</option>@endforeach</flux:select><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="checklistTemplateForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-7"><flux:textarea wire:model="checklistTemplateForm.items_text" label="Checklist items, one per line" rows="6" /></div><div class="md:col-span-7 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save checklist</flux:button><flux:button type="button" wire:click="resetChecklistTemplateForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div></form></x-slot:form>
<div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">@forelse ($checklistTemplates as $template)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $template->name }}</h3><p class="mt-1 text-sm text-zinc-500">{{ count($template->items ?? []) }} items</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editChecklistTemplate({{ $template->id }})" class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteChecklistTemplate({{ $template->id }})" wire:confirm="Delete this checklist?" class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No checklist templates yet.</div>@endforelse</div>
</x-helpdesk::settings-section>
@endif
@if ($section === 'tags')
<x-helpdesk::settings-section title="Ticket tags" description="Maintain visible ticket labels for search, triage and Kanban card context.">
<x-slot:form><form wire:submit="saveTag" class="grid gap-4 md:grid-cols-5"><flux:input wire:model="tagForm.name" label="Name" /><flux:input wire:model="tagForm.slug" label="Slug" /><flux:input wire:model="tagForm.color" label="Colour" /><div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save tag</flux:button><flux:button type="button" wire:click="resetTagForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div></form></x-slot:form>
<x-slot:form><form wire:submit.prevent="saveTag" class="grid gap-4 md:grid-cols-5"><flux:input wire:model="tagForm.name" label="Name" /><flux:input wire:model="tagForm.slug" label="Slug" /><flux:input wire:model="tagForm.color" label="Colour" /><div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save tag</flux:button><flux:button type="button" wire:click="resetTagForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div></form></x-slot:form>
<div class="flex flex-wrap gap-3">@forelse ($tags as $tag)<div class="rounded-2xl border border-zinc-200 bg-white px-4 py-3 dark:border-zinc-700 dark:bg-zinc-900"><span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span><div class="mt-3 flex gap-2"><flux:button size="sm" variant="primary" wire:click="editTag({{ $tag->id }})" class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteTag({{ $tag->id }})" wire:confirm="Delete this tag?" class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700">No tags yet.</div>@endforelse</div>
</x-helpdesk::settings-section>
@endif
@if ($section === 'products')
<x-helpdesk::settings-section title="Products and services" description="Link tickets to products, services, releases or builds and report support cost/time by product.">
<x-slot:form><form wire:submit="saveProduct" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="productForm.name" label="Name" /><flux:input wire:model="productForm.slug" label="Slug" /><flux:input wire:model="productForm.type" label="Type" /><flux:input wire:model="productForm.version" label="Version" /><flux:input wire:model="productForm.release_channel" label="Release/build" /><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="productForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-7"><flux:textarea wire:model="productForm.description" label="Description" rows="3" /></div><div class="md:col-span-7 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save product/service</flux:button><flux:button type="button" wire:click="resetProductForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div></form></x-slot:form>
<x-slot:form><form wire:submit.prevent="saveProduct" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="productForm.name" label="Name" /><flux:input wire:model="productForm.slug" label="Slug" /><flux:input wire:model="productForm.type" label="Type" /><flux:input wire:model="productForm.version" label="Version" /><flux:input wire:model="productForm.release_channel" label="Release/build" /><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="productForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-7"><flux:textarea wire:model="productForm.description" label="Description" rows="3" /></div><div class="md:col-span-7 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save product/service</flux:button><flux:button type="button" wire:click="resetProductForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div></form></x-slot:form>
<div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">@forelse ($products as $product)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $product->name }}</h3><p class="mt-1 text-sm text-zinc-500">{{ ucfirst($product->type) }} · {{ $product->version ?: 'No version' }} · {{ $product->tickets_count }} tickets</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editProduct({{ $product->id }})" class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteProduct({{ $product->id }})" wire:confirm="Delete this product/service?" class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No products or services yet.</div>@endforelse</div>
</x-helpdesk::settings-section>
@endif