added countries support expanded for ISO 3166 standard merged in new support

Modules/Helpdesk/Countries/Routes/api.php

@@ -1,9 +0,0 @@
-<?php
-
-use Illuminate\Support\Facades\Route;
-use Modules\Countries\Http\Controllers\Api\CountryLookupController;
-
-if (class_exists(CountryLookupController::class)) {
-    Route::get('/countries', [CountryLookupController::class, 'index'])->name('api.countries.index');
-    Route::get('/countries/{country:alpha2}', [CountryLookupController::class, 'show'])->name('api.countries.show');
-}

Modules/Helpdesk/Livewire/TicketIndex.php

@@ -59,6 +59,7 @@ final class TicketIndex extends Component
     private function tickets(): LengthAwarePaginator
     {
         $user = Auth::user();
+        $search = trim($this->search);
 
         return Ticket::query()
             ->with(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team'])
@@ -67,11 +68,11 @@ final class TicketIndex extends Component
             ->when($this->scope === 'closed', static fn (Builder $query): Builder => $query->whereNotNull('completed_at'))
             ->when($this->status !== '', fn (Builder $query): Builder => $query->where('status_id', (int) $this->status))
             ->when($this->priority !== '', fn (Builder $query): Builder => $query->where('priority_id', (int) $this->priority))
-            ->when($this->search !== '', function (Builder $query): Builder {
-                return $query->where(static function (Builder $subQuery): void {
-                    $subQuery->where('reference', 'like', '%'.$this->search.'%')
-                        ->orWhere('subject', 'like', '%'.$this->search.'%')
-                        ->orWhere('body', 'like', '%'.$this->search.'%');
+            ->when($search !== '', static function (Builder $query) use ($search): Builder {
+                return $query->where(static function (Builder $subQuery) use ($search): void {
+                    $subQuery->where('reference', 'like', '%'.$search.'%')
+                        ->orWhere('subject', 'like', '%'.$search.'%')
+                        ->orWhere('body', 'like', '%'.$search.'%');
                 });
             })
             ->latest('last_activity_at')

Modules/Helpdesk/Policies/TicketPolicy.php

@@ -29,8 +29,7 @@ final class TicketPolicy
     public function update(User $user, Ticket $ticket): bool
     {
         return $this->isPrivileged($user)
-            || (int) $ticket->agent_id === (int) $user->id
-            || (int) $ticket->user_id === (int) $user->id;
+            || ((bool) ($user->helpdesk_agent ?? false) && (int) $ticket->agent_id === (int) $user->id);
     }
 
     public function comment(User $user, Ticket $ticket): bool

Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php

@@ -25,7 +25,7 @@
 
     @include('helpdesk::partials.page-header', [
         'eyebrow' => 'Helpdesk',
-        'title' => 'Create Ticket',
+        'title' => 'Create ticket',
         'subtitle' => 'Raise a new support request with priority, project, category, team and full details.',
     ])
 

Modules/Helpdesk/Services/AgentAssignmentService.php

@@ -17,6 +17,7 @@ final class AgentAssignmentService
     public function selectAgentId(?int $categoryId): ?int
     {
         $query = User::query()
+            ->select('users.*')
             ->where(static function (Builder $query): void {
                 $query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
             })