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new helpdesk module

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This commit is contained in:
Mark Gregory
2026-06-12 10:56:36 +01:00
parent 67faed6165
commit 98c6ee4597
49 changed files with 2554 additions and 255 deletions
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Modules/Helpdesk/Database/Migrations/2026_04_24_000004_create_helpdesk_comments_and_attachments_tables.php
+3 -2
View File
@@ -13,12 +13,13 @@ return new class extends Migration {
Schema::create('helpdesk_comments', static function (Blueprint $table): void {
$table->id();
$table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
$table->foreignId('parent_id')->nullable()->constrained('helpdesk_comments')->cascadeOnDelete();
$table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
$table->longText('body');
$table->boolean('is_internal')->default(false);
$table->timestamps();
$table->index(['ticket_id', 'created_at']);
$table->index(['ticket_id', 'parent_id', 'created_at']);
});
Schema::create('helpdesk_attachments', static function (Blueprint $table): void {
@@ -33,7 +34,7 @@ return new class extends Migration {
$table->unsignedBigInteger('size')->default(0);
$table->timestamps();
$table->index(['ticket_id', 'created_at']);
$table->index(['ticket_id', 'comment_id', 'created_at']);
});
}
Modules/Helpdesk/Database/Migrations/2026_04_24_000006_create_helpdesk_git_and_workflow_tables.php
+87
View File
@@ -0,0 +1,87 @@
<?php
declare(strict_types=1);
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration {
/** @return void */
public function up(): void
{
Schema::create('helpdesk_git_repositories', static function (Blueprint $table): void {
$table->id();
$table->foreignId('company_id')->nullable()->constrained('companies')->nullOnDelete();
$table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
$table->string('name', 160);
$table->string('provider', 40)->default('git');
$table->string('remote_url', 500);
$table->string('default_branch', 120)->default('main');
$table->string('webhook_secret', 120)->nullable();
$table->boolean('is_active')->default(true);
$table->timestamps();
$table->index(['company_id', 'project_id']);
$table->index(['provider', 'is_active']);
});
Schema::create('helpdesk_git_commits', static function (Blueprint $table): void {
$table->id();
$table->foreignId('repository_id')->constrained('helpdesk_git_repositories')->cascadeOnDelete();
$table->foreignId('ticket_id')->nullable()->constrained('helpdesk_tickets')->nullOnDelete();
$table->string('hash', 80);
$table->string('short_hash', 16);
$table->string('branch', 120)->nullable();
$table->string('author_name', 160)->nullable();
$table->string('author_email', 190)->nullable();
$table->text('message');
$table->string('url', 500)->nullable();
$table->timestamp('committed_at')->nullable();
$table->timestamps();
$table->unique(['repository_id', 'hash']);
$table->index(['ticket_id', 'committed_at']);
});
Schema::create('helpdesk_workflow_templates', static function (Blueprint $table): void {
$table->id();
$table->string('name', 160);
$table->string('event', 80);
$table->string('subject', 220);
$table->longText('html_body');
$table->longText('text_body')->nullable();
$table->string('to_role', 40)->default('requester');
$table->string('cc', 500)->nullable();
$table->string('bcc', 500)->nullable();
$table->boolean('is_active')->default(true);
$table->timestamps();
$table->index(['event', 'is_active']);
});
Schema::create('helpdesk_workflow_logs', static function (Blueprint $table): void {
$table->id();
$table->foreignId('template_id')->nullable()->constrained('helpdesk_workflow_templates')->nullOnDelete();
$table->foreignId('ticket_id')->nullable()->constrained('helpdesk_tickets')->nullOnDelete();
$table->string('event', 80);
$table->string('recipient', 190)->nullable();
$table->string('subject', 220)->nullable();
$table->string('status', 40)->default('pending');
$table->text('error')->nullable();
$table->timestamps();
$table->index(['ticket_id', 'event']);
$table->index(['status', 'created_at']);
});
}
/** @return void */
public function down(): void
{
Schema::dropIfExists('helpdesk_workflow_logs');
Schema::dropIfExists('helpdesk_workflow_templates');
Schema::dropIfExists('helpdesk_git_commits');
Schema::dropIfExists('helpdesk_git_repositories');
}
};