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new helpdesk module

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This commit is contained in:
Mark Gregory
2026-06-12 10:56:36 +01:00
parent 67faed6165
commit 98c6ee4597
49 changed files with 2554 additions and 255 deletions
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Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php
+14
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@@ -11,6 +11,7 @@ use Modules\Helpdesk\Models\Priority;
use Modules\Helpdesk\Models\Project;
use Modules\Helpdesk\Models\Status;
use Modules\Helpdesk\Models\Team;
use Modules\Helpdesk\Models\WorkflowTemplate;
final class HelpdeskDatabaseSeeder extends Seeder
{
@@ -51,5 +52,18 @@ final class HelpdeskDatabaseSeeder extends Seeder
'color' => 'blue',
'description' => 'Default project for internal helpdesk tickets.',
]);
foreach ([
['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been raised successfully.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been updated.</p><p><strong>Status:</strong> {{ ticket.status }}</p><p><strong>Priority:</strong> {{ ticket.priority }}</p>', 'to_role' => 'requester'],
['name' => 'Ticket response requester notice', 'event' => 'ticket.commented', 'subject' => 'New response on ticket {{ ticket.reference }}', 'html_body' => '<p>Hello {{ requester.name }},</p><p>A new response has been added to <strong>{{ ticket.reference }}</strong>.</p><p><strong>Subject:</strong> {{ ticket.subject }}</p>', 'to_role' => 'requester'],
['name' => 'Ticket closed requester notice', 'event' => 'ticket.closed', 'subject' => 'Ticket {{ ticket.reference }} has been closed', 'html_body' => '<p>Hello {{ requester.name }},</p><p>Your ticket <strong>{{ ticket.reference }}</strong> has been closed.</p><p>Thank you for using the support desk.</p>', 'to_role' => 'requester'],
] as $template) {
WorkflowTemplate::query()->updateOrCreate(
['name' => $template['name'], 'event' => $template['event']],
$template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true]
);
}
}
}