new helpdesk module

2026-06-12 10:56:36 +01:00
parent 67faed6165
commit 98c6ee4597
49 changed files with 2554 additions and 255 deletions
@@ -0,0 +1,76 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\Database\Eloquent\Collection;
+use Illuminate\Support\Facades\Auth;
+use Livewire\Component;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Services\WorkflowNotificationService;
+
+final class KanbanBoard extends Component
+{
+    /**
+     * Move a ticket to another workflow status.
+     *
+     * @param int $ticketId
+     * @param int $statusId
+     * @param WorkflowNotificationService $workflow
+     * @return void
+     */
+    public function moveTicket(int $ticketId, int $statusId, WorkflowNotificationService $workflow): void
+    {
+        $ticket = Ticket::query()->visibleTo(Auth::user())->findOrFail($ticketId);
+        $status = Status::query()->findOrFail($statusId);
+
+        $oldStatus = $ticket->status?->name;
+
+        $ticket->forceFill([
+            'status_id' => $status->id,
+            'completed_at' => $status->is_closed ? now() : null,
+            'last_activity_at' => now(),
+        ])->save();
+
+        $workflow->dispatch(
+            $ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']),
+            $status->is_closed ? 'ticket_closed' : 'ticket_updated',
+            Auth::user()
+        );
+
+        session()->flash('success', 'Ticket moved to ' . $status->name . '.');
+    }
+
+    /**
+     * Render the Kanban board.
+     *
+     * @return View
+     */
+    public function render(): View
+    {
+        return view('helpdesk::livewire.kanban-board', [
+            'statuses' => Status::query()->orderBy('sort_order')->get(),
+            'ticketsByStatus' => $this->ticketsByStatus(),
+        ])->layout('layouts.app');
+    }
+
+    /**
+     * Get visible tickets grouped by status.
+     *
+     * @return array<int, Collection<int, Ticket>>
+     */
+    private function ticketsByStatus(): array
+    {
+        return Ticket::query()
+            ->with(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team'])
+            ->visibleTo(Auth::user())
+            ->latest('last_activity_at')
+            ->limit(200)
+            ->get()
+            ->groupBy('status_id')
+            ->all();
+    }
+}