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new helpdesk module

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This commit is contained in:
Mark Gregory
2026-06-12 10:56:36 +01:00
parent 67faed6165
commit 98c6ee4597
49 changed files with 2554 additions and 255 deletions
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Modules/Helpdesk/Livewire/TicketShow.php
+75 -21
View File
@@ -10,9 +10,11 @@ use Livewire\Attributes\Validate;
use Livewire\Component;
use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
use Livewire\WithFileUploads;
use Modules\Helpdesk\Models\Priority;
use Modules\Helpdesk\Models\Status;
use Modules\Helpdesk\Models\Ticket;
use Modules\Helpdesk\Services\TicketService;
use Modules\Helpdesk\Services\WorkflowNotificationService;
final class TicketShow extends Component
{
@@ -30,25 +32,36 @@ final class TicketShow extends Component
public ?int $status_id = null;
/**
* Mount the component.
*
* @param Ticket $ticket
* @return void
*/
public ?int $priority_id = null;
public ?int $reply_parent_id = null;
public string $replyBody = '';
/** @return void */
public function mount(Ticket $ticket): void
{
$this->authorize('view', $ticket);
$this->ticket = $ticket->load(['owner', 'agent', 'status', 'priority', 'category', 'project', 'attachments.user']);
$this->ticket = $this->freshTicket($ticket);
$this->status_id = $this->ticket->status_id;
$this->priority_id = $this->ticket->priority_id;
}
/**
* Add a comment to the ticket.
*
* @param TicketService $tickets
* @return void
*/
/** @return void */
public function startReply(int $commentId): void
{
$this->reply_parent_id = $commentId;
$this->replyBody = '';
}
/** @return void */
public function cancelReply(): void
{
$this->reply_parent_id = null;
$this->replyBody = '';
}
/** @return void */
public function addComment(TicketService $tickets): void
{
$this->authorize('comment', $this->ticket);
@@ -61,16 +74,29 @@ final class TicketShow extends Component
$tickets->comment($this->ticket, Auth::user(), $this->commentBody, $this->internal, $this->attachments);
$this->reset(['commentBody', 'internal', 'attachments']);
$this->ticket = $this->ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'comments.user', 'comments.attachments', 'attachments.user']);
$this->ticket = $this->freshTicket($this->ticket);
$this->dispatch('helpdesk-comment-added');
}
/**
* Update status using Livewire AJAX.
*
* @return void
*/
public function updateStatus(): void
/** @return void */
public function addReply(TicketService $tickets): void
{
$this->authorize('comment', $this->ticket);
$this->validate([
'reply_parent_id' => ['required', 'integer', 'exists:helpdesk_comments,id'],
'replyBody' => ['required', 'string', 'min:2'],
]);
$tickets->comment($this->ticket, Auth::user(), $this->replyBody, $this->internal, [], $this->reply_parent_id);
$this->cancelReply();
$this->ticket = $this->freshTicket($this->ticket);
$this->dispatch('helpdesk-reply-added');
}
/** @return void */
public function updateStatus(WorkflowNotificationService $workflow): void
{
$this->authorize('update', $this->ticket);
$this->validate(['status_id' => ['required', 'integer', 'exists:helpdesk_statuses,id']]);
@@ -82,15 +108,43 @@ final class TicketShow extends Component
'last_activity_at' => now(),
])->save();
$this->ticket = $this->ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'comments.user', 'comments.attachments', 'attachments.user']);
$this->ticket = $this->freshTicket($this->ticket);
$workflow->dispatch($this->ticket, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
$this->dispatch('helpdesk-status-updated');
}
/** @return void */
public function updatePriority(WorkflowNotificationService $workflow): void
{
$this->authorize('update', $this->ticket);
$this->validate(['priority_id' => ['required', 'integer', 'exists:helpdesk_priorities,id']]);
$this->ticket->forceFill([
'priority_id' => $this->priority_id,
'last_activity_at' => now(),
])->save();
$this->ticket = $this->freshTicket($this->ticket);
$workflow->dispatch($this->ticket, 'ticket.updated', Auth::user());
$this->dispatch('helpdesk-priority-updated');
}
/** @return View */
public function render(): View
{
return view('helpdesk::livewire.ticket-show', [
'statuses' => Status::query()->orderBy('sort_order')->get(),
'priorities' => Priority::query()->orderBy('sort_order')->get(),
])->layout('layouts.app');
}
/** @return Ticket */
private function freshTicket(Ticket $ticket): Ticket
{
return $ticket->fresh([
'owner', 'agent', 'status', 'priority', 'category', 'project', 'team',
'comments.user', 'comments.attachments', 'comments.replies.user', 'comments.replies.attachments', 'comments.replies.replies.user',
'attachments.user', 'gitCommits.repository',
]) ?? $ticket;
}
}