new helpdesk module
This commit is contained in:
Mark Gregory
@@ -5,7 +5,7 @@
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<div>
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<p class="text-xs font-semibold uppercase tracking-[0.28em] text-blue-200">Helpdesk administration</p>
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<h1 class="mt-2 text-3xl font-semibold tracking-tight">Support configuration</h1>
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<p class="mt-2 max-w-3xl text-sm text-blue-100/90">Manage the lookup data used by tickets, including statuses, priorities, categories, company teams and company projects.</p>
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<p class="mt-2 max-w-3xl text-sm text-blue-100/90">Manage the lookup data used by tickets, including statuses, priorities, categories, company teams, company projects, Git repositories and workflow messages.</p>
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</div>
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<div class="flex flex-wrap gap-2">
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@@ -20,13 +20,15 @@
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<flux:callout variant="success" icon="check-circle">{{ session('success') }}</flux:callout>
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@endif
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<div class="grid gap-3 md:grid-cols-5">
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<div class="grid gap-3 md:grid-cols-7">
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@foreach ([
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'statuses' => ['label' => 'Statuses', 'count' => $statuses->count()],
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'priorities' => ['label' => 'Priorities', 'count' => $priorities->count()],
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'categories' => ['label' => 'Categories', 'count' => $categories->count()],
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'teams' => ['label' => 'Teams', 'count' => $teams->count()],
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'projects' => ['label' => 'Projects', 'count' => $projects->count()],
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'git' => ['label' => 'Git', 'count' => $repositories->count()],
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'workflow' => ['label' => 'Workflow', 'count' => $workflowTemplates->count()],
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] as $key => $item)
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<button type="button" wire:click="$set('section', '{{ $key }}')" class="rounded-2xl border px-4 py-3 text-left shadow-sm transition {{ $section === $key ? 'border-blue-500 bg-blue-50 text-blue-900 dark:border-blue-400 dark:bg-blue-950 dark:text-blue-100' : 'border-zinc-200 bg-white text-zinc-700 hover:bg-zinc-50 dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-200 dark:hover:bg-zinc-800' }}">
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<div class="text-xs font-semibold uppercase tracking-wide opacity-70">{{ $item['label'] }}</div>
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@@ -114,4 +116,107 @@
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<x-helpdesk::project-table :items="$projects" />
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</x-helpdesk::settings-section>
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@endif
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@if ($section === 'git')
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<x-helpdesk::settings-section title="Git repositories" description="Configure repositories that can be linked to projects and tickets. Commits can then be stored against tickets for traceability.">
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<x-slot:form>
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<form wire:submit="saveRepository" class="grid gap-4 md:grid-cols-6">
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<flux:select wire:model="repositoryForm.company_id" label="Company">
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<option value="">Global</option>
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@foreach ($companies as $company)
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<option value="{{ $company->id }}">{{ $company->name }}</option>
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@endforeach
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</flux:select>
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<flux:select wire:model="repositoryForm.project_id" label="Project">
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<option value="">No project</option>
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@foreach ($projects as $project)
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<option value="{{ $project->id }}">{{ $project->title }}</option>
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@endforeach
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</flux:select>
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<flux:input wire:model="repositoryForm.name" label="Name" />
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<flux:input wire:model="repositoryForm.provider" label="Provider" placeholder="git, github, gitlab" />
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<flux:input wire:model="repositoryForm.default_branch" label="Default branch" />
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<flux:input wire:model="repositoryForm.webhook_secret" label="Webhook secret" />
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<div class="md:col-span-6">
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<flux:input wire:model="repositoryForm.remote_url" label="Remote URL" placeholder="git@github.com:company/repo.git" />
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</div>
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<div class="md:col-span-6 flex gap-2">
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<flux:button type="submit" variant="primary">Save repository</flux:button>
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<flux:button type="button" wire:click="resetRepositoryForm" variant="ghost">Reset</flux:button>
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</div>
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</form>
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</x-slot:form>
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<x-helpdesk::repository-table :items="$repositories" />
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</x-helpdesk::settings-section>
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@endif
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@if ($section === 'workflow')
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<x-helpdesk::settings-section title="Workflow messages" description="Define the professional email messages sent when tickets are raised, updated, replied to and closed.">
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<x-slot:form>
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<form wire:submit="saveWorkflowTemplate" class="grid gap-4 md:grid-cols-6">
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<flux:input wire:model="workflowForm.name" label="Name" />
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<flux:select wire:model="workflowForm.event" label="Event">
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<option value="ticket.created">Ticket raised</option>
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<option value="ticket.updated">Ticket updated</option>
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<option value="ticket.commented">Response added</option>
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<option value="ticket.reply_created">Reply added</option>
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<option value="ticket.closed">Ticket closed</option>
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</flux:select>
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<flux:select wire:model="workflowForm.to_role" label="Send to">
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<option value="requester">Requester</option>
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<option value="agent">Assigned agent</option>
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<option value="actor">User making change</option>
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</flux:select>
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<flux:input wire:model="workflowForm.cc" label="CC" placeholder="Optional comma-separated emails" />
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<flux:input wire:model="workflowForm.bcc" label="BCC" placeholder="Optional comma-separated emails" />
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<label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="workflowForm.is_active" class="rounded border-zinc-300"> Active</label>
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<div class="md:col-span-6">
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<flux:input wire:model="workflowForm.subject" label="Subject" placeholder="Ticket @{{ ticket.reference }} has been raised" />
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</div>
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<div class="md:col-span-6">
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<flux:textarea wire:model="workflowForm.html_body" label="HTML email body" rows="8" placeholder="Use tokens like @{{ ticket.reference }}, @{{ ticket.subject }}, @{{ ticket.status }}, @{{ requester.name }}, @{{ ticket.url }}" />
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</div>
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<div class="md:col-span-6">
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<flux:textarea wire:model="workflowForm.text_body" label="Plain text body" rows="4" placeholder="Optional fallback text" />
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</div>
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<div class="md:col-span-6 flex gap-2">
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<flux:button type="submit" variant="primary">Save workflow message</flux:button>
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<flux:button type="button" wire:click="resetWorkflowTemplateForm" variant="ghost">Reset</flux:button>
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</div>
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</form>
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</x-slot:form>
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<div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900">
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<table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
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<thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
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<tr>
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<th class="px-4 py-3">Name</th>
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<th class="px-4 py-3">Event</th>
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<th class="px-4 py-3">Recipient</th>
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<th class="px-4 py-3">Active</th>
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<th class="px-4 py-3 text-right">Actions</th>
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</tr>
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</thead>
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<tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
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@forelse ($workflowTemplates as $template)
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<tr>
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<td class="px-4 py-3 font-medium text-zinc-900 dark:text-zinc-100">{{ $template->name }}</td>
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<td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $template->event }}</td>
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<td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $template->to_role }}</td>
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<td class="px-4 py-3"><flux:badge color="{{ $template->is_active ? 'emerald' : 'zinc' }}">{{ $template->is_active ? 'Active' : 'Inactive' }}</flux:badge></td>
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<td class="px-4 py-3 text-right">
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<flux:button size="sm" variant="ghost" wire:click="editWorkflowTemplate({{ $template->id }})">Edit</flux:button>
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<flux:button size="sm" variant="danger" wire:click="deleteWorkflowTemplate({{ $template->id }})" wire:confirm="Delete this workflow message?">Delete</flux:button>
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</td>
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</tr>
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@empty
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<tr><td colspan="5" class="px-4 py-8 text-center text-zinc-500">No workflow messages yet.</td></tr>
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@endforelse
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</tbody>
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</table>
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</div>
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</x-helpdesk::settings-section>
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@endif
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</div>
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