new helpdesk module

This commit is contained in:
Mark Gregory
2026-06-12 10:56:36 +01:00
parent 67faed6165
commit 98c6ee4597
49 changed files with 2554 additions and 255 deletions
@@ -1,70 +1,176 @@
<div class="mx-auto max-w-5xl space-y-6" dusk="helpdesk-ticket-create">
<div>
<h1 class="text-2xl font-semibold tracking-tight text-zinc-900 dark:text-white">Create ticket</h1>
<p class="text-sm text-zinc-500 dark:text-zinc-400">Raise a support request with optional attachments.</p>
</div>
<div>
@include('helpdesk::partials.page-header', [
'title' => 'Create Ticket',
'subtitle' => 'Raise a new support request with priority, project, category and full details.',
])
<form wire:submit="save" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
<div class="grid gap-6 md:grid-cols-3">
<div class="space-y-6 md:col-span-2">
<flux:input wire:model="subject" label="Subject" placeholder="Short summary" required />
<flux:textarea wire:model="body" label="Details" rows="10" placeholder="What happened? What did you expect? Include steps to reproduce where useful." required />
<form wire:submit.prevent="save" class="space-y-6">
<div class="rounded-2xl border border-slate-200 bg-white shadow-sm">
<div class="border-b border-slate-200 px-6 py-4">
<h2 class="text-lg font-semibold text-slate-900">Ticket details</h2>
</div>
<div class="grid gap-6 p-6 lg:grid-cols-2">
<div class="lg:col-span-2">
<label class="block text-sm font-semibold text-slate-700" for="title">
Title
</label>
<input
id="title"
type="text"
wire:model.defer="title"
class="mt-2 block w-full rounded-xl border-slate-300 shadow-sm focus:border-blue-500 focus:ring-blue-500"
>
@error('title')
<p class="mt-2 text-sm text-red-600">{{ $message }}</p>
@enderror
</div>
<div class="space-y-6">
<div>
<label class="block text-sm font-semibold text-slate-700" for="priority_id">
Priority
</label>
<flux:select wire:model="company_id" label="Company">
<option value="">Default company</option>
@foreach ($companies as $company)
<option value="{{ $company->id }}">{{ $company->name }}</option>
@endforeach
</flux:select>
<flux:select wire:model="team_id" label="Team">
<option value="">No team</option>
@foreach ($teams as $team)
<option value="{{ $team->id }}">{{ $team->name }}</option>
@endforeach
</flux:select>
<flux:select wire:model="priority_id" label="Priority" required>
<select
id="priority_id"
wire:model.defer="priority_id"
class="mt-2 block w-full rounded-xl border-slate-300 shadow-sm focus:border-blue-500 focus:ring-blue-500"
>
<option value="">Select priority</option>
@foreach ($priorities as $priority)
<option value="{{ $priority->id }}">{{ $priority->name }}</option>
@endforeach
</flux:select>
</select>
<flux:select wire:model="category_id" label="Category">
@error('priority_id')
<p class="mt-2 text-sm text-red-600">{{ $message }}</p>
@enderror
</div>
<div>
<label class="block text-sm font-semibold text-slate-700" for="category_id">
Category
</label>
<select
id="category_id"
wire:model.defer="category_id"
class="mt-2 block w-full rounded-xl border-slate-300 shadow-sm focus:border-blue-500 focus:ring-blue-500"
>
<option value="">Select category</option>
@foreach ($categories as $category)
<option value="{{ $category->id }}">{{ $category->name }}</option>
@endforeach
</flux:select>
</select>
@error('category_id')
<p class="mt-2 text-sm text-red-600">{{ $message }}</p>
@enderror
</div>
<div>
<label class="block text-sm font-semibold text-slate-700" for="project_id">
Project
</label>
<select
id="project_id"
wire:model.defer="project_id"
class="mt-2 block w-full rounded-xl border-slate-300 shadow-sm focus:border-blue-500 focus:ring-blue-500"
>
<option value="">Select project</option>
<flux:select wire:model="project_id" label="Project">
<option value="">No project</option>
@foreach ($projects as $project)
<option value="{{ $project->id }}">{{ $project->title }}</option>
<option value="{{ $project->id }}">{{ $project->name }}</option>
@endforeach
</flux:select>
</select>
<flux:input wire:model="due_at" type="date" label="Due date" />
@error('project_id')
<p class="mt-2 text-sm text-red-600">{{ $message }}</p>
@enderror
</div>
<div>
<label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Attachments</label>
<input wire:model="attachments" type="file" multiple class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
<div class="mt-2 text-xs text-zinc-500">Allowed: {{ implode(', ', config('helpdesk.allowed_mimes')) }}. Max {{ config('helpdesk.max_upload_kb') }}KB each.</div>
@error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
<div>
<label class="block text-sm font-semibold text-slate-700" for="team_id">
Team
</label>
<select
id="team_id"
wire:model.defer="team_id"
class="mt-2 block w-full rounded-xl border-slate-300 shadow-sm focus:border-blue-500 focus:ring-blue-500"
>
<option value="">Select team</option>
@foreach ($teams as $team)
<option value="{{ $team->id }}">{{ $team->name }}</option>
@endforeach
</select>
@error('team_id')
<p class="mt-2 text-sm text-red-600">{{ $message }}</p>
@enderror
</div>
<div class="lg:col-span-2">
<label class="block text-sm font-semibold text-slate-700" for="details_editor">
Details
</label>
<div wire:ignore class="mt-2">
<textarea id="details_editor">{{ $details }}</textarea>
</div>
@error('details')
<p class="mt-2 text-sm text-red-600">{{ $message }}</p>
@enderror
</div>
</div>
<div class="mt-6 flex items-center justify-end gap-3 border-t border-zinc-200 pt-6 dark:border-zinc-700">
<flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="ghost">Cancel</flux:button>
<flux:button type="submit" variant="primary" icon="paper-airplane" wire:loading.attr="disabled">
<span wire:loading.remove>Create ticket</span>
<span wire:loading>Creating...</span>
</flux:button>
<div class="flex items-center justify-end gap-3 border-t border-slate-200 px-6 py-4">
<a
href="{{ route('helpdesk.tickets.index') }}"
class="rounded-xl border border-slate-300 px-4 py-2 text-sm font-semibold text-slate-700 hover:bg-slate-50"
>
Cancel
</a>
<button
type="submit"
class="rounded-xl bg-blue-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700"
>
Create Ticket
</button>
</div>
</form>
</div>
</form>
</div>
@push('scripts')
<script>
document.addEventListener('livewire:init', function () {
const textarea = document.getElementById('details_editor');
if (!textarea || textarea.dataset.initialised === '1') {
return;
}
textarea.dataset.initialised = '1';
const editor = new EasyMDE({
element: textarea,
spellChecker: false,
status: false,
forceSync: true
});
editor.codemirror.on('change', function () {
@this.set('details', editor.value(), false);
});
});
</script>
@endpush