new helpdesk module
This commit is contained in:
Mark Gregory
@@ -1,24 +1,26 @@
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<div class="space-y-6" dusk="helpdesk-ticket-show">
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<div class="flex flex-col gap-4 sm:flex-row sm:items-start sm:justify-between">
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<div>
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<div class="mb-2 flex flex-wrap items-center gap-2">
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<span class="font-mono text-xs text-zinc-500">{{ $ticket->reference }}</span>
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<flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
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<flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
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<div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
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<div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
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<div>
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<div class="mb-2 flex flex-wrap items-center gap-2">
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<span class="font-mono text-xs text-blue-100">{{ $ticket->reference }}</span>
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<flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
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<flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
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</div>
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<h1 class="text-3xl font-semibold tracking-tight">{{ $ticket->subject }}</h1>
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<p class="mt-2 text-sm text-blue-100/90">Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}</p>
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</div>
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<flux:button :href="route('helpdesk.tickets.index')" wire:navigate icon="arrow-left" variant="ghost">Back</flux:button>
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</div>
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<h1 class="text-2xl font-semibold tracking-tight text-zinc-900 dark:text-white">{{ $ticket->subject }}</h1>
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<p class="text-sm text-zinc-500 dark:text-zinc-400">
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Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}
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</p>
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</div>
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<flux:button :href="route('helpdesk.tickets.index')" wire:navigate icon="arrow-left" variant="ghost">Back</flux:button>
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</div>
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<div class="grid gap-6 lg:grid-cols-3">
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<div class="space-y-6 lg:col-span-2">
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<article class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<div class="prose max-w-none dark:prose-invert">
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{!! nl2br(e($ticket->body)) !!}
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{!! $ticket->body !!}
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</div>
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</article>
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@@ -39,37 +41,16 @@
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<section class="space-y-4">
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<h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Conversation</h2>
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@forelse ($ticket->comments as $comment)
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<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 {{ $comment->is_internal ? 'ring-2 ring-amber-300' : '' }}">
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<div class="mb-3 flex items-center justify-between gap-3">
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<div>
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<div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $comment->user?->name ?? 'Unknown user' }}</div>
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<div class="text-xs text-zinc-500">{{ $comment->created_at->diffForHumans() }}</div>
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</div>
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@if ($comment->is_internal)
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<flux:badge color="amber">Internal note</flux:badge>
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@endif
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</div>
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<div class="prose max-w-none text-sm dark:prose-invert">{!! nl2br(e($comment->body)) !!}</div>
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@if ($comment->attachments->isNotEmpty())
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<div class="mt-4 flex flex-wrap gap-2">
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@foreach ($comment->attachments as $attachment)
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<a href="{{ $attachment->url() }}" target="_blank" class="rounded-full bg-zinc-100 px-3 py-1 text-xs text-zinc-700 hover:bg-zinc-200 dark:bg-zinc-800 dark:text-zinc-200">
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{{ $attachment->original_name }}
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</a>
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@endforeach
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</div>
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@endif
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</div>
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@empty
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<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No comments yet.</div>
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@endforelse
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@if ($ticket->comments->isNotEmpty())
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@include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0])
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@else
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<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No responses yet.</div>
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@endif
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</section>
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<form wire:submit="addComment" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Add reply</h2>
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<flux:textarea wire:model="commentBody" label="Comment" rows="5" required />
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<x-helpdesk::html-editor dusk="ticket-comment-editor" wire:model="commentBody" label="Comment" rows="5" placeholder="Write a professional response..." />
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@can('update', $ticket)
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<div class="mt-4">
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@@ -84,7 +65,7 @@
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</div>
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<div class="mt-5 flex justify-end">
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<flux:button type="submit" variant="primary" icon="chat-bubble-left-right" wire:loading.attr="disabled">
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<flux:button dusk="post-comment" type="submit" variant="primary" icon="chat-bubble-left-right" wire:loading.attr="disabled">
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<span wire:loading.remove>Post reply</span>
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<span wire:loading>Posting...</span>
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</flux:button>
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@@ -98,11 +79,26 @@
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<dl class="space-y-3 text-sm">
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Category</dt><dd>{{ $ticket->category?->name ?? 'None' }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Project</dt><dd>{{ $ticket->project?->title ?? 'None' }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Team</dt><dd>{{ $ticket->team?->name ?? 'None' }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Created</dt><dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Due</dt><dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd></div>
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</dl>
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</div>
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<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Git commits</h2>
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<div class="space-y-2">
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@forelse ($ticket->gitCommits as $commit)
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<a href="{{ $commit->url ?: '#' }}" target="_blank" class="block rounded-xl border border-zinc-100 p-3 dark:border-zinc-800">
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<div class="font-mono text-xs text-zinc-500">{{ $commit->short_hash }} · {{ $commit->repository?->name }}</div>
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<div class="mt-1 text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $commit->message }}</div>
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</a>
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@empty
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<div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No commits linked.</div>
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@endforelse
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</div>
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</div>
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@can('update', $ticket)
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<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Agent actions</h2>
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@@ -111,7 +107,15 @@
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<option value="{{ $status->id }}">{{ $status->name }}</option>
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@endforeach
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</flux:select>
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<flux:button wire:click="updateStatus" class="mt-4 w-full" variant="primary" icon="check">Update status</flux:button>
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<flux:button dusk="update-status" wire:click="updateStatus" class="mt-4 w-full" variant="primary" icon="check">Update status</flux:button>
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<div class="mt-5">
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<flux:select wire:model="priority_id" label="Priority">
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@foreach ($priorities as $priority)
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<option value="{{ $priority->id }}">{{ $priority->name }}</option>
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@endforeach
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</flux:select>
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<flux:button dusk="update-priority" wire:click="updatePriority" class="mt-4 w-full" variant="ghost" icon="flag">Update priority</flux:button>
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</div>
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</div>
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@endcan
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</aside>
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