new helpdesk module

Modules/Helpdesk/Services/TicketService.php

@@ -16,6 +16,7 @@ final class TicketService
         private readonly TicketReferenceService $references,
         private readonly AgentAssignmentService $assignment,
         private readonly AttachmentService $attachments,
+        private readonly WorkflowNotificationService $workflow,
     ) {
     }
 
@@ -51,7 +52,10 @@ final class TicketService
 
             $this->attachments->storeMany($ticket, $files, (int) $user->id);
 
-            return $ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team', 'attachments']) ?? $ticket;
+            $ticket = $ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team', 'attachments']) ?? $ticket;
+            $this->workflow->dispatch($ticket, 'ticket.created', $user);
+
+            return $ticket;
         });
     }
 
@@ -65,12 +69,12 @@ final class TicketService
      * @param array<int, \Illuminate\Http\UploadedFile> $files
      * @return Comment
      */
-    public function comment(Ticket $ticket, User $user, string $body, bool $internal = false, array $files = []): Comment
+    public function comment(Ticket $ticket, User $user, string $body, bool $internal = false, array $files = [], ?int $parentId = null): Comment
     {
-        return DB::transaction(function () use ($ticket, $user, $body, $internal, $files): Comment {
+        return DB::transaction(function () use ($ticket, $user, $body, $internal, $files, $parentId): Comment {
             /** @var Comment $comment */
             $comment = $ticket->comments()->create([
-                'company_id' => $data['company_id'] ?? ($user->company_id ?? null),
+                'parent_id' => $parentId,
                 'user_id' => $user->id,
                 'body' => $body,
                 'is_internal' => $internal,
@@ -78,6 +82,7 @@ final class TicketService
 
             $ticket->forceFill(['last_activity_at' => now()])->save();
             $this->attachments->storeMany($ticket, $files, (int) $user->id, $comment);
+            $this->workflow->dispatch($ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']) ?? $ticket, $parentId === null ? 'ticket.commented' : 'ticket.reply_created', $user);
 
             return $comment->fresh(['user', 'attachments']) ?? $comment;
         });
@@ -100,6 +105,9 @@ final class TicketService
             'last_activity_at' => now(),
         ])->save();
 
-        return $ticket->fresh(['status']) ?? $ticket;
+        $ticket = $ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']) ?? $ticket;
+        $this->workflow->dispatch($ticket, 'ticket.closed', $user);
+
+        return $ticket;
     }
 }