new helpdesk module

2026-06-12 10:56:36 +01:00
parent 67faed6165
commit 98c6ee4597
49 changed files with 2554 additions and 255 deletions
@@ -0,0 +1,104 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Illuminate\Support\Facades\Mail;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\TicketShow;
+use Modules\Helpdesk\Models\Comment;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class TicketConversationTest extends TestCase
+{
+    use RefreshDatabase;
+    use BuildsHelpdeskFixtures;
+
+    public function test_owner_can_add_public_response_to_ticket(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user();
+        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        Livewire::actingAs($owner)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->set('commentBody', '<p>Please can you check this update?</p>')
+            ->call('addComment')
+            ->assertHasNoErrors()
+            ->assertDispatched('helpdesk-comment-added');
+
+        $this->assertDatabaseHas('helpdesk_comments', [
+            'ticket_id' => $ticket->id,
+            'parent_id' => null,
+            'user_id' => $owner->id,
+            'is_internal' => false,
+        ]);
+    }
+
+    public function test_comment_can_have_a_nested_reply(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user();
+        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+        $comment = Comment::query()->create([
+            'ticket_id' => $ticket->id,
+            'user_id' => $owner->id,
+            'body' => '<p>Parent response</p>',
+            'is_internal' => false,
+        ]);
+
+        Livewire::actingAs($owner)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->call('startReply', $comment->id)
+            ->set('replyBody', '<p>Nested reply body</p>')
+            ->call('addReply')
+            ->assertHasNoErrors()
+            ->assertDispatched('helpdesk-reply-added');
+
+        $this->assertDatabaseHas('helpdesk_comments', [
+            'ticket_id' => $ticket->id,
+            'parent_id' => $comment->id,
+            'body' => '<p>Nested reply body</p>',
+        ]);
+    }
+
+    public function test_agent_can_update_status_to_closed_and_priority(): void
+    {
+        Mail::fake();
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user();
+        $agent = $this->agent();
+        $ticket = $this->ticket(['owner' => $owner, 'agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        Livewire::actingAs($agent)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->set('status_id', $fixtures['closed']->id)
+            ->call('updateStatus')
+            ->assertHasNoErrors()
+            ->assertDispatched('helpdesk-status-updated')
+            ->set('priority_id', $fixtures['high']->id)
+            ->call('updatePriority')
+            ->assertHasNoErrors()
+            ->assertDispatched('helpdesk-priority-updated');
+
+        $ticket->refresh();
+        self::assertNotNull($ticket->completed_at);
+        self::assertSame($fixtures['closed']->id, $ticket->status_id);
+        self::assertSame($fixtures['high']->id, $ticket->priority_id);
+    }
+
+    public function test_unassigned_agent_cannot_update_another_users_ticket(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user();
+        $agent = $this->agent();
+        $ticket = $this->ticket(['owner' => $owner, 'agent_id' => null, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        Livewire::actingAs($agent)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->assertForbidden();
+    }
+}