proper closer status

Modules/Helpdesk/Livewire/TicketShow.php

@@ -54,6 +54,10 @@ final class TicketShow extends Component
 
     public ?int $agent_id = null;
 
+    public string $closureComment = '';
+
+    public bool $closureInternal = false;
+
     public ?int $reply_parent_id = null;
 
     public string $replyBody = '';
@@ -144,7 +148,7 @@ final class TicketShow extends Component
         $this->ticket = $this->freshTicket($this->ticket);
     }
 
-    public function updateStatus(WorkflowNotificationService $workflow, SlaService $sla): void
+    public function updateStatus(WorkflowNotificationService $workflow, SlaService $sla, TicketService $tickets): void
     {
         $this->authorize('update', $this->ticket);
 
@@ -157,6 +161,17 @@ final class TicketShow extends Component
 
         $status = Status::query()->findOrFail($statusId);
 
+        if ($status->is_closed) {
+            validator([
+                'closureComment' => $this->closureComment,
+            ], [
+                'closureComment' => ['required', 'string', 'min:10', 'max:5000'],
+            ], [
+                'closureComment.required' => 'A closure comment is required before closing the ticket.',
+                'closureComment.min' => 'The closure comment must explain why the ticket is being closed.',
+            ])->validate();
+        }
+
         $updates = [
             'status_id' => $status->id,
             'completed_at' => $status->is_closed ? now() : null,
@@ -175,6 +190,21 @@ final class TicketShow extends Component
         $this->status_id = (int) $this->ticket->status_id;
 
         if ($status->is_closed) {
+            $user = Auth::user();
+            abort_if($user === null, 403);
+
+            $tickets->comment(
+                $this->ticket,
+                $user,
+                trim($this->closureComment),
+                $this->closureInternal,
+                [],
+                null,
+                'Closure comment'
+            );
+
+            $this->reset(['closureComment', 'closureInternal']);
+            $this->ticket = $this->freshTicket($this->ticket);
             $sla->recordClosure($this->ticket);
         }