proper closer status

Modules/Helpdesk/changelog.yaml

@@ -82,3 +82,26 @@
     - Documented Public Reply versus Internal Note usage for responses and SLA handling.
     - Documented recommended close-ticket UI behaviour, closure templates, SLA meanings, audit expectations, reopening guidance, and Helpdesk development standards.
     - Preserved append-only changelog history.
+
+- version: 1.9.38
+  date: 2026-06-23
+  type: bugfix
+  summary: Enforce mandatory closure comments when closing Helpdesk tickets.
+  changes:
+    - Added a close-ticket confirmation dialog that opens when a closed status is selected without a closure comment.
+    - Added server-side validation so closed statuses cannot be saved without a meaningful closure comment.
+    - Stored the closure comment as a Helpdesk response with Public Reply as the default visibility and Internal Note as an explicit option.
+    - Updated the status control UI with closed-status metadata and accessible modal controls.
+    - Added regression tests for blocked closure without a comment and successful closure with an auditable comment.
+    - Preserved append-only changelog history.
+
+- version: 1.9.39
+  date: 2026-06-23
+  type: bugfix
+  summary: Fix Helpdesk ticket create editor body synchronisation.
+  changes:
+    - Updated the ticket creation rich-text Details editor so content is pushed into the Livewire body property before validation.
+    - Added Livewire navigation-safe editor initialisation so the sync logic works after wire:navigate page changes.
+    - Added input, keyup, paste, blur, and submit-capture synchronisation to prevent false "body field is required" validation failures.
+    - Changed the hidden body field to live Livewire binding so the server receives the latest editor content without requiring a page reload.
+    - Preserved append-only changelog history.