ui updates for ticket layout

Modules/Helpdesk/Livewire/KanbanBoard.php

@@ -55,9 +55,12 @@ final class KanbanBoard extends Component
             Auth::user()
         );
 
+        $this->board_id = $board?->id;
+
         $message = 'Ticket '.$ticket->reference.' moved from '.$oldStatusName.' to '.$status->name.'.';
         session()->flash('success', $message);
         $this->dispatch('wms:toast', type: 'success', title: 'Ticket moved', message: $message);
+        $this->dispatch('helpdesk-kanban-ticket-moved', ticketId: (int) $ticket->id, statusId: (int) $status->id);
     }
 
     /**
@@ -95,6 +98,7 @@ final class KanbanBoard extends Component
         $message = 'Ticket '.$fresh->reference.' moved from '.$oldBoardName.' to '.$board->name.'.';
         session()->flash('success', $message);
         $this->dispatch('wms:toast', type: 'success', title: 'Board changed', message: $message);
+        $this->dispatch('helpdesk-kanban-ticket-moved', ticketId: (int) $fresh->id, statusId: (int) $fresh->status_id);
     }
 
     /**

Modules/Helpdesk/Livewire/TicketShow.php

@@ -24,6 +24,7 @@ use Modules\Helpdesk\Models\Priority;
 use Modules\Helpdesk\Models\Status;
 use Modules\Helpdesk\Models\Ticket;
 use Modules\Helpdesk\Services\CannedResponseRenderer;
+use Modules\Helpdesk\Services\AttachmentService;
 use Modules\Helpdesk\Services\ChecklistService;
 use Modules\Helpdesk\Services\SlaService;
 use Modules\Helpdesk\Services\TicketService;
@@ -43,6 +44,9 @@ final class TicketShow extends Component
     /** @var array<int, TemporaryUploadedFile> */
     public array $attachments = [];
 
+    /** @var array<int, TemporaryUploadedFile> */
+    public array $supportingFiles = [];
+
     public ?int $status_id = null;
 
     public ?int $priority_id = null;
@@ -259,6 +263,36 @@ final class TicketShow extends Component
         $this->dispatch('helpdesk-agent-updated', agentId: $this->agent_id);
     }
 
+    /**
+     * Persist one or more supporting files directly against an existing ticket.
+     *
+     * This is intentionally separate from comment attachments so users can add
+     * evidence to an already-created ticket without posting another response.
+     */
+    public function saveSupportingFiles(AttachmentService $attachments): void
+    {
+        $this->authorize('comment', $this->ticket);
+
+        $maxUploadKilobytes = (int) config('helpdesk.max_upload_kb', 10240);
+        $allowedMimes = implode(',', config('helpdesk.allowed_mimes', ['jpg', 'jpeg', 'png', 'pdf', 'txt', 'log', 'zip']));
+
+        $this->validate([
+            'supportingFiles' => ['required', 'array', 'min:1'],
+            'supportingFiles.*' => ['file', 'max:'.$maxUploadKilobytes, 'mimes:'.$allowedMimes],
+        ]);
+
+        $user = Auth::user();
+        abort_if($user === null, 403);
+
+        $attachments->storeMany($this->ticket, $this->supportingFiles, (int) $user->id);
+
+        $this->reset('supportingFiles');
+        $this->ticket = $this->freshTicket($this->ticket);
+
+        session()->flash('ticket-supporting-files-added', 'Supporting files attached.');
+        $this->dispatch('helpdesk-supporting-files-added');
+    }
+
     public function render(): View
     {
         return view('helpdesk::livewire.ticket-show', [

Modules/Helpdesk/Resources/views/livewire/kanban-board.blade.php

@@ -254,11 +254,11 @@
                 This board is being initialised with the default workflow statuses. Refresh the page if the columns do not appear immediately.
             </div>
         @else
-        <div class="flex gap-4 overflow-x-auto pb-4" data-helpdesk-kanban-board>
+        <div class="flex gap-4 overflow-x-auto pb-4" data-helpdesk-kanban-board wire:key="helpdesk-kanban-board-{{ $board?->id ?? 'none' }}">
             @foreach ($statuses as $status)
                 @php($tickets = $ticketsByStatus[$status->id] ?? collect())
 
-                <section class="flex min-h-[640px] w-[330px] shrink-0 flex-col overflow-hidden rounded-2xl border border-zinc-200 bg-zinc-100 shadow-sm dark:border-zinc-700 dark:bg-zinc-950" dusk="kanban-column-{{ $status->slug }}">
+                <section wire:key="helpdesk-kanban-column-{{ $board?->id }}-{{ $status->id }}" class="flex min-h-[640px] w-[330px] shrink-0 flex-col overflow-hidden rounded-2xl border border-zinc-200 bg-zinc-100 shadow-sm dark:border-zinc-700 dark:bg-zinc-950" dusk="kanban-column-{{ $status->slug }}">
                     <header class="border-b border-zinc-200 bg-white px-4 py-4 dark:border-zinc-800 dark:bg-zinc-900">
                         <div class="flex items-start justify-between gap-3">
                             <div>
@@ -281,6 +281,7 @@
                                 data-helpdesk-kanban-ticket
                                 data-ticket-id="{{ $ticket->id }}"
                                 dusk="kanban-ticket-{{ $ticket->id }}"
+                                wire:key="helpdesk-kanban-ticket-{{ $ticket->id }}-{{ $ticket->status_id }}-{{ optional($ticket->updated_at)->timestamp ?? 0 }}"
                             >
                                 <div class="flex items-start justify-between gap-3">
                                     <div class="min-w-0">
@@ -409,7 +410,9 @@
 
                         if (!ticketId || !statusId) return;
 
-                        $wire.moveTicket(ticketId, statusId);
+                        $wire.moveTicket(ticketId, statusId).then(function () {
+                            initialiseHelpdeskKanban();
+                        });
                     });
                 });
             };
@@ -417,6 +420,8 @@
             initialiseHelpdeskKanban();
             document.addEventListener('livewire:navigated', initialiseHelpdeskKanban);
             document.addEventListener('livewire:updated', initialiseHelpdeskKanban);
+            document.addEventListener('livewire:update', initialiseHelpdeskKanban);
+            document.addEventListener('helpdesk-kanban-ticket-moved', initialiseHelpdeskKanban);
         </script>
     @endscript
 </div>

Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php

@@ -307,42 +307,114 @@
                 </div>
             </article>
 
-            @if ($ticket->attachments->isNotEmpty())
+            <section class="overflow-hidden rounded-[2rem] border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900" data-helpdesk-supporting-files-card>
-            <details class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                <div class="bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-7 py-7 text-white sm:px-9">
-                <summary class="flex cursor-pointer list-none items-center justify-between gap-5 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-7 py-7 text-white marker:hidden sm:px-9">
+                    <div class="flex flex-col gap-5 xl:flex-row xl:items-center xl:justify-between">
-                    <div class="flex min-w-0 items-start gap-5">
+                        <div class="flex min-w-0 items-start gap-5">
-                        <span class="inline-flex h-14 w-14 shrink-0 items-center justify-center rounded-2xl bg-blue-500/25 text-white ring-1 ring-white/20 shadow-lg shadow-black/20">
+                            <span class="inline-flex h-14 w-14 shrink-0 items-center justify-center rounded-2xl bg-blue-500/25 text-white ring-1 ring-white/20 shadow-lg shadow-black/20">
-                            <i class="fa-solid fa-paperclip text-xl" aria-hidden="true"></i>
+                                <i class="fa-solid fa-paperclip text-xl" aria-hidden="true"></i>
-                        </span>
+                            </span>
-                        <div class="min-w-0 space-y-2">
+                            <div class="min-w-0 space-y-2">
-                            <p class="text-xs font-black uppercase tracking-[0.22em] text-blue-200">Ticket attachments</p>
+                                <p class="text-xs font-black uppercase tracking-[0.22em] text-blue-200">Ticket attachments</p>
-                            <h2 class="text-2xl font-extrabold tracking-tight sm:text-3xl">Supporting files</h2>
+                                <h2 class="text-2xl font-extrabold tracking-tight sm:text-3xl">Supporting files</h2>
-                            <p class="text-base font-medium leading-7 text-blue-50/85">Screenshots, documents and logs linked to this ticket.</p>
+                                <p class="text-base font-medium leading-7 text-blue-50/85">Attach multiple screenshots, documents, logs and evidence directly to this existing ticket.</p>
+                            </div>
                         </div>
+
+                        <span class="inline-flex w-fit shrink-0 items-center gap-3 rounded-2xl bg-white/15 px-5 py-3 text-base font-extrabold ring-1 ring-white/20 shadow-sm">
+                            <i class="fa-solid fa-paperclip text-sm" aria-hidden="true"></i>
+                            {{ $ticket->attachments->count() }} file{{ $ticket->attachments->count() === 1 ? '' : 's' }}
+                        </span>
                     </div>
-
-                    <span class="inline-flex shrink-0 items-center gap-3 rounded-2xl bg-white/15 px-5 py-3 text-base font-extrabold ring-1 ring-white/20 shadow-sm">
-                        <i class="fa-solid fa-paperclip text-sm" aria-hidden="true"></i>
-                        {{ $ticket->attachments->count() }} file{{ $ticket->attachments->count() === 1 ? '' : 's' }}
-                        <i class="fa-solid fa-chevron-right transition" aria-hidden="true"></i>
-                    </span>
-                </summary>
-
-                <div class="grid gap-3 p-6 sm:grid-cols-2">
-                    @foreach ($ticket->attachments as $attachment)
-                        <a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank" class="group flex items-center justify-between gap-4 rounded-xl border border-zinc-200 p-4 text-sm transition hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
-                            <span class="min-w-0">
-                                <span class="block truncate font-bold text-zinc-900 dark:text-zinc-100">{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}</span>
-                                <span class="block text-xs text-zinc-500">{{ Number::fileSize($attachment->size ?? $attachment->size_bytes ?? 0) }}</span>
-                            </span>
-                            <span class="inline-flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-zinc-100 text-zinc-700 transition group-hover:bg-blue-600 group-hover:text-white dark:bg-zinc-800 dark:text-zinc-200">
-                                <i class="fa-solid fa-download" aria-hidden="true"></i>
-                            </span>
-                        </a>
-                    @endforeach
                 </div>
-            </details>
+
-            @endif
+                <div class="space-y-5 p-6 sm:p-7">
+                    @if (session('ticket-supporting-files-added'))
+                        <div class="rounded-2xl border border-emerald-300 bg-emerald-50 px-4 py-3 text-sm font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
+                            {{ session('ticket-supporting-files-added') }}
+                        </div>
+                    @endif
+
+                    @can('comment', $ticket)
+                        <div class="rounded-[1.5rem] border border-blue-200 bg-blue-50/80 p-5 shadow-sm dark:border-blue-900/60 dark:bg-blue-950/30" data-helpdesk-attachment-shell>
+                            <div class="flex min-h-[5.25rem] flex-col gap-4 sm:flex-row sm:items-center sm:justify-between" data-helpdesk-attachment-picker-row>
+                                <div class="flex min-w-0 items-center gap-4">
+                                    <span class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-2xl border border-blue-200 bg-white text-blue-700 shadow-sm dark:border-blue-800 dark:bg-zinc-950 dark:text-blue-200">
+                                        <i class="fa-solid fa-file-arrow-up text-base" aria-hidden="true"></i>
+                                    </span>
+                                    <span class="min-w-0">
+                                        <span class="block text-sm font-black text-zinc-900 dark:text-zinc-100">Attach supporting evidence</span>
+                                        <span class="block truncate text-xs font-semibold text-zinc-600 dark:text-zinc-300" data-helpdesk-supporting-file-label>
+                                            {{ count($supportingFiles) === 0 ? 'No files selected' : count($supportingFiles).' file'.(count($supportingFiles) === 1 ? '' : 's').' selected' }}
+                                        </span>
+                                    </span>
+                                </div>
+
+                                <div class="flex flex-wrap items-center justify-end gap-3">
+                                    <label data-helpdesk-file-button>
+                                        <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
+                                        <span>Choose files</span>
+                                        <input id="helpdesk-supporting-files" type="file" multiple class="sr-only" wire:model="supportingFiles" data-helpdesk-supporting-file-input>
+                                    </label>
+
+                                    <button
+                                        type="button"
+                                        wire:click="saveSupportingFiles"
+                                        wire:loading.attr="disabled"
+                                        wire:target="supportingFiles,saveSupportingFiles"
+                                        @disabled(count($supportingFiles) === 0)
+                                        class="inline-flex min-h-12 items-center justify-center gap-2 rounded-2xl bg-emerald-600 px-5 py-3 text-sm font-black text-white shadow-sm transition hover:bg-emerald-700 disabled:cursor-not-allowed disabled:opacity-50"
+                                    >
+                                        <i class="fa-solid fa-cloud-arrow-up" aria-hidden="true"></i>
+                                        Save files
+                                    </button>
+                                </div>
+                            </div>
+
+                            <div wire:loading wire:target="supportingFiles" class="mt-4 rounded-xl border border-blue-200 bg-white px-4 py-3 text-sm font-bold text-blue-800 dark:border-blue-800 dark:bg-zinc-950 dark:text-blue-100">
+                                Preparing selected files…
+                            </div>
+
+                            @if (count($supportingFiles) > 0)
+                                <div class="mt-4 rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-800 dark:bg-zinc-950">
+                                    <p class="mb-3 text-xs font-black uppercase tracking-[0.2em] text-zinc-500 dark:text-zinc-400">Ready to attach</p>
+                                    <ul class="space-y-2">
+                                        @foreach ($supportingFiles as $file)
+                                            <li class="flex items-center justify-between gap-3 rounded-xl border border-zinc-200 bg-zinc-50 px-3 py-2 text-sm font-semibold text-zinc-800 dark:border-zinc-800 dark:bg-zinc-900 dark:text-zinc-100">
+                                                <span class="truncate">{{ $file->getClientOriginalName() }}</span>
+                                                <span class="shrink-0 text-xs text-zinc-500">{{ Number::fileSize((int) $file->getSize()) }}</span>
+                                            </li>
+                                        @endforeach
+                                    </ul>
+                                </div>
+                            @endif
+
+                            @error('supportingFiles') <div class="mt-2 text-sm font-bold text-red-600">{{ $message }}</div> @enderror
+                            @error('supportingFiles.*') <div class="mt-2 text-sm font-bold text-red-600">{{ $message }}</div> @enderror
+                        </div>
+                    @endcan
+
+                    @if ($ticket->attachments->isEmpty())
+                        <div class="rounded-2xl border border-dashed border-zinc-300 bg-zinc-50 px-5 py-8 text-center text-sm font-semibold text-zinc-600 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-300">
+                            No supporting files have been attached yet.
+                        </div>
+                    @else
+                        <div class="grid gap-3 sm:grid-cols-2">
+                            @foreach ($ticket->attachments as $attachment)
+                                <a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank" class="group flex items-center justify-between gap-4 rounded-2xl border border-zinc-200 bg-white p-4 text-sm shadow-sm transition hover:-translate-y-0.5 hover:bg-zinc-50 hover:shadow-md dark:border-zinc-700 dark:bg-zinc-950 dark:hover:bg-zinc-900">
+                                    <span class="min-w-0">
+                                        <span class="block truncate font-black text-zinc-900 dark:text-zinc-100">{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}</span>
+                                        <span class="block text-xs font-semibold text-zinc-500">{{ Number::fileSize($attachment->size ?? $attachment->size_bytes ?? 0) }}</span>
+                                    </span>
+                                    <span class="inline-flex h-11 w-11 shrink-0 items-center justify-center rounded-2xl bg-blue-600 text-white shadow-sm transition group-hover:bg-blue-700">
+                                        <i class="fa-solid fa-download" aria-hidden="true"></i>
+                                    </span>
+                                </a>
+                            @endforeach
+                        </div>
+                    @endif
+                </div>
+            </section>
 
             <section class="space-y-4">
                 <details class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900" data-helpdesk-conversation-section>
@@ -505,50 +577,6 @@
                     @endif
                 @endcan
 
-                <details class="mt-5 overflow-hidden rounded-[1.5rem] border border-zinc-200 bg-white/80 shadow-sm dark:border-zinc-800 dark:bg-zinc-950/50">
-                    <summary class="group flex cursor-pointer list-none items-center justify-between gap-4 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-6 py-5 text-white transition hover:from-slate-900 hover:via-blue-900 hover:to-slate-900 [&::-webkit-details-marker]:hidden">
-                        <span class="flex min-w-0 items-center gap-4">
-                            <span class="inline-flex h-11 w-11 shrink-0 items-center justify-center rounded-2xl border border-blue-400/30 bg-blue-500/15 text-blue-200 shadow-inner">
-                                <i class="fa-solid fa-paperclip text-sm" aria-hidden="true"></i>
-                            </span>
-                            <span class="min-w-0">
-                                <span class="block text-xs font-black uppercase tracking-[0.28em] text-blue-200">Attachments</span>
-                                <span class="block text-xl font-black tracking-tight text-white">Supporting files</span>
-                                <span class="block truncate text-sm font-semibold text-zinc-300">Pin screenshots, logs and supporting documents.</span>
-                            </span>
-                        </span>
-                        <span class="flex shrink-0 items-center gap-3">
-                            <span class="rounded-full border border-white/10 bg-white/10 px-3 py-1 text-xs font-black text-white" data-helpdesk-file-count>0 files</span>
-                            <i class="fa-solid fa-chevron-down text-xs text-blue-200 transition group-open:rotate-180" aria-hidden="true"></i>
-                        </span>
-                    </summary>
-
-                    <div class="border-t border-zinc-200 p-6 dark:border-zinc-800">
-                        <div class="rounded-2xl border border-zinc-200 bg-zinc-50/80 p-5 shadow-sm dark:border-zinc-800 dark:bg-zinc-950/70">
-                            <div class="flex min-h-[5.25rem] flex-col gap-4 sm:flex-row sm:items-center sm:justify-between">
-                                <div class="flex min-w-0 items-center gap-4">
-                                    <span class="inline-flex h-11 w-11 shrink-0 items-center justify-center rounded-xl border border-zinc-300 bg-white text-zinc-700 dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-200">
-                                        <i class="fa-solid fa-file-arrow-up text-sm" aria-hidden="true"></i>
-                                    </span>
-                                    <span class="min-w-0">
-                                        <span class="block text-sm font-black text-zinc-900 dark:text-zinc-100">Attach supporting evidence</span>
-                                        <span class="block truncate text-xs font-semibold text-zinc-500 dark:text-zinc-400" data-helpdesk-file-label>No files attached</span>
-                                    </span>
-                                </div>
-
-                                <div class="flex shrink-0 items-center justify-center sm:min-w-[190px]">
-                                    <label data-helpdesk-file-button>
-                                        <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
-                                        <span>Attach files</span>
-                                        <input name="attachments[]" type="file" multiple class="sr-only" data-helpdesk-file-input>
-                                    </label>
-                                </div>
-                            </div>
-                        </div>
-                        @error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
-                    </div>
-                </details>
-
                     <div class="mt-6 flex justify-end">
                         <button dusk="post-comment" type="submit" class="inline-flex items-center justify-center rounded-xl bg-emerald-600 px-5 py-3 text-sm font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
                             <i class="fa-solid fa-comments mr-2" aria-hidden="true"></i>
@@ -677,11 +705,11 @@
                         });
                     }
 
-                    const fileInput = event.target.closest('[data-helpdesk-file-input]');
+                    const fileInput = event.target.closest('[data-helpdesk-file-input], [data-helpdesk-supporting-file-input]');
 
                     if (fileInput) {
                         const panel = fileInput.closest('details') || fileInput.closest('div');
-                        const label = panel?.querySelector('[data-helpdesk-file-label]');
+                        const label = panel?.querySelector('[data-helpdesk-file-label], [data-helpdesk-supporting-file-label]');
                         const badge = panel?.querySelector('[data-helpdesk-file-count]');
                         const count = fileInput.files?.length || 0;
                         const text = count === 0 ? 'No files attached' : `${count} file${count === 1 ? '' : 's'} selected`;

Modules/Helpdesk/Tests/Feature/KanbanBoardTest.php

@@ -56,7 +56,9 @@ final class KanbanBoardTest extends TestCase
 
         Livewire::test(KanbanBoard::class)
             ->call('moveTicket', $ticket->id, $lookups['closed']->id)
-            ->assertHasNoErrors();
+            ->assertHasNoErrors()
+            ->assertDispatched('helpdesk-kanban-ticket-moved')
+            ->assertSee($ticket->reference);
 
         $ticket->refresh();
 

Modules/Helpdesk/Tests/Feature/TicketConversationTest.php

@@ -116,6 +116,40 @@ final class TicketConversationTest extends TestCase
     }
 
 
+
+    public function test_existing_ticket_accepts_multiple_supporting_file_attachments(): void
+    {
+        Storage::fake((string) config('helpdesk.disk', 'public'));
+
+        $fixtures = $this->seedLookupData();
+        $owner = $this->user();
+        $ticket = $this->ticket(['owner' => $owner, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+
+        Livewire::actingAs($owner)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->set('supportingFiles', [
+                UploadedFile::fake()->create('existing-ticket-log.txt', 8, 'text/plain'),
+                UploadedFile::fake()->create('existing-ticket-proof.pdf', 12, 'application/pdf'),
+            ])
+            ->call('saveSupportingFiles')
+            ->assertHasNoErrors()
+            ->assertDispatched('helpdesk-supporting-files-added');
+
+        self::assertSame(2, Attachment::query()->where('ticket_id', $ticket->id)->whereNull('comment_id')->count());
+
+        $this->assertDatabaseHas('helpdesk_attachments', [
+            'ticket_id' => $ticket->id,
+            'comment_id' => null,
+            'original_name' => 'existing-ticket-log.txt',
+        ]);
+
+        $this->assertDatabaseHas('helpdesk_attachments', [
+            'ticket_id' => $ticket->id,
+            'comment_id' => null,
+            'original_name' => 'existing-ticket-proof.pdf',
+        ]);
+    }
+
     public function test_post_endpoint_accepts_multiple_comment_attachments(): void
     {
         Storage::fake((string) config('helpdesk.disk', 'public'));

Modules/Helpdesk/changelog.yaml

@@ -344,3 +344,14 @@ versions:
     - Removed direct Helpdesk Vite manifest loading from ticket create when the module build manifest is not present.
     - Updated Helpdesk conversation feature coverage for multiple attachments and super-admin response deletion.
     - Kept module.json version in sync with changelog.yaml.
+
+- version: 1.9.20
+  date: 2026-06-17
+  changes:
+    - Moved existing-ticket attachment upload into the Supporting files card instead of the response form.
+    - Added Livewire-backed multi-file uploads directly against existing tickets without requiring a new response.
+    - Preserved normal response posting while removing the misplaced response attachment chooser from the ticket detail form.
+    - Improved the Supporting files attachment button styling and selected-file status display.
+    - Added Kanban board re-render keys and moved-ticket browser events so drag/drop status moves refresh reliably.
+    - Added feature coverage for existing-ticket multiple supporting file uploads and Kanban moved-ticket dispatch.
+    - Kept module.json version in sync with changelog.yaml.

Modules/Helpdesk/module.json

@@ -22,5 +22,5 @@
         "Modules\\Helpdesk\\Providers\\HelpdeskServiceProvider"
     ],
     "files": [],
-    "version": "1.9.19"
+    "version": "1.9.20"
 }