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@@ -31,8 +31,14 @@
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</div>
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<div class="flex flex-wrap gap-2">
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<flux:button :href="route('helpdesk.index')" wire:navigate variant="ghost" icon="arrow-left">Helpdesk</flux:button>
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<flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="primary" icon="ticket">Tickets</flux:button>
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<a href="{{ route('helpdesk.index') }}" wire:navigate class="inline-flex items-center gap-2 rounded-xl bg-slate-700 px-4 py-2 text-sm font-semibold text-white shadow-sm transition hover:bg-slate-800 focus:outline-none focus:ring-2 focus:ring-slate-400/60">
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<i class="fa-solid fa-arrow-left" aria-hidden="true"></i>
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<span>Helpdesk</span>
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</a>
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<a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="inline-flex items-center gap-2 rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/60">
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<i class="fa-solid fa-ticket" aria-hidden="true"></i>
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<span>Tickets</span>
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</a>
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</div>
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</div>
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</div>
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@@ -55,7 +61,46 @@
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'products' => ['label' => 'Products', 'count' => $products->count()],
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'defaults' => ['label' => 'Defaults', 'count' => 1],
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] as $key => $item)
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<button type="button" wire:click="$set('section', '{{ $key }}')" class="rounded-2xl border px-4 py-3 text-left shadow-sm transition {{ $section === $key ? 'border-blue-500 bg-blue-50 text-blue-900 dark:border-blue-400 dark:bg-blue-950 dark:text-blue-100' : 'border-zinc-200 bg-white text-zinc-700 hover:bg-zinc-50 dark:border-zinc-700 dark:bg-zinc-900 dark:text-zinc-200 dark:hover:bg-zinc-800' }}">
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@php
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$sectionTone = match ($key) {
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'statuses' => 'border-sky-400/70 bg-sky-600/15 text-sky-900 hover:bg-sky-600/25 dark:border-sky-500/50 dark:bg-sky-950/50 dark:text-sky-100 dark:hover:bg-sky-900/70',
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'priorities' => 'border-red-400/70 bg-red-600/15 text-red-900 hover:bg-red-600/25 dark:border-red-500/50 dark:bg-red-950/50 dark:text-red-100 dark:hover:bg-red-900/70',
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'categories' => 'border-indigo-400/70 bg-indigo-600/15 text-indigo-900 hover:bg-indigo-600/25 dark:border-indigo-500/50 dark:bg-indigo-950/50 dark:text-indigo-100 dark:hover:bg-indigo-900/70',
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'teams' => 'border-blue-400/70 bg-blue-600/15 text-blue-900 hover:bg-blue-600/25 dark:border-blue-500/50 dark:bg-blue-950/50 dark:text-blue-100 dark:hover:bg-blue-900/70',
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'projects' => 'border-cyan-400/70 bg-cyan-600/15 text-cyan-900 hover:bg-cyan-600/25 dark:border-cyan-500/50 dark:bg-cyan-950/50 dark:text-cyan-100 dark:hover:bg-cyan-900/70',
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'boards' => 'border-amber-400/70 bg-amber-600/15 text-amber-900 hover:bg-amber-600/25 dark:border-amber-500/50 dark:bg-amber-950/50 dark:text-amber-100 dark:hover:bg-amber-900/70',
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'git' => 'border-slate-400/70 bg-slate-600/15 text-slate-900 hover:bg-slate-600/25 dark:border-slate-500/50 dark:bg-slate-950/50 dark:text-slate-100 dark:hover:bg-slate-900/70',
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'workflow' => 'border-emerald-400/70 bg-emerald-600/15 text-emerald-900 hover:bg-emerald-600/25 dark:border-emerald-500/50 dark:bg-emerald-950/50 dark:text-emerald-100 dark:hover:bg-emerald-900/70',
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'canned' => 'border-teal-400/70 bg-teal-600/15 text-teal-900 hover:bg-teal-600/25 dark:border-teal-500/50 dark:bg-teal-950/50 dark:text-teal-100 dark:hover:bg-teal-900/70',
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'sla' => 'border-orange-400/70 bg-orange-600/15 text-orange-900 hover:bg-orange-600/25 dark:border-orange-500/50 dark:bg-orange-950/50 dark:text-orange-100 dark:hover:bg-orange-900/70',
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'automation' => 'border-purple-400/70 bg-purple-600/15 text-purple-900 hover:bg-purple-600/25 dark:border-purple-500/50 dark:bg-purple-950/50 dark:text-purple-100 dark:hover:bg-purple-900/70',
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'checklists' => 'border-lime-400/70 bg-lime-600/15 text-lime-900 hover:bg-lime-600/25 dark:border-lime-500/50 dark:bg-lime-950/50 dark:text-lime-100 dark:hover:bg-lime-900/70',
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'tags' => 'border-pink-400/70 bg-pink-600/15 text-pink-900 hover:bg-pink-600/25 dark:border-pink-500/50 dark:bg-pink-950/50 dark:text-pink-100 dark:hover:bg-pink-900/70',
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'products' => 'border-violet-400/70 bg-violet-600/15 text-violet-900 hover:bg-violet-600/25 dark:border-violet-500/50 dark:bg-violet-950/50 dark:text-violet-100 dark:hover:bg-violet-900/70',
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'defaults' => 'border-green-400/70 bg-green-600/15 text-green-900 hover:bg-green-600/25 dark:border-green-500/50 dark:bg-green-950/50 dark:text-green-100 dark:hover:bg-green-900/70',
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default => 'border-zinc-400/70 bg-zinc-600/15 text-zinc-900 hover:bg-zinc-600/25 dark:border-zinc-500/50 dark:bg-zinc-950/50 dark:text-zinc-100 dark:hover:bg-zinc-900/70',
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};
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$sectionActiveTone = match ($key) {
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'statuses' => 'border-sky-300 bg-sky-600 text-white shadow-sky-950/20',
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'priorities' => 'border-red-300 bg-red-600 text-white shadow-red-950/20',
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'categories' => 'border-indigo-300 bg-indigo-600 text-white shadow-indigo-950/20',
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'teams' => 'border-blue-300 bg-blue-600 text-white shadow-blue-950/20',
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'projects' => 'border-cyan-300 bg-cyan-600 text-white shadow-cyan-950/20',
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'boards' => 'border-amber-300 bg-amber-500 text-white shadow-amber-950/20',
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'git' => 'border-slate-300 bg-slate-700 text-white shadow-slate-950/20',
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'workflow' => 'border-emerald-300 bg-emerald-600 text-white shadow-emerald-950/20',
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'canned' => 'border-teal-300 bg-teal-600 text-white shadow-teal-950/20',
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'sla' => 'border-orange-300 bg-orange-600 text-white shadow-orange-950/20',
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'automation' => 'border-purple-300 bg-purple-600 text-white shadow-purple-950/20',
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'checklists' => 'border-lime-300 bg-lime-600 text-white shadow-lime-950/20',
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'tags' => 'border-pink-300 bg-pink-600 text-white shadow-pink-950/20',
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'products' => 'border-violet-300 bg-violet-600 text-white shadow-violet-950/20',
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'defaults' => 'border-green-300 bg-green-600 text-white shadow-green-950/20',
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default => 'border-blue-300 bg-blue-600 text-white shadow-blue-950/20',
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};
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@endphp
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<button type="button" wire:click="$set('section', '{{ $key }}')" class="rounded-2xl border px-4 py-3 text-left shadow-sm transition {{ $section === $key ? $sectionActiveTone : $sectionTone }}">
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<div class="text-xs font-semibold uppercase tracking-wide opacity-70">{{ $item['label'] }}</div>
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<div class="mt-1 text-2xl font-semibold">{{ $item['count'] }}</div>
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</button>
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@@ -77,7 +122,7 @@
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</flux:select>
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<div class="md:col-span-3 flex gap-2">
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<flux:button type="submit" variant="primary">Save default company</flux:button>
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<flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save default company</flux:button>
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</div>
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</form>
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</x-slot:form>
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@@ -102,7 +147,7 @@
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<input type="checkbox" wire:model="statusForm.is_default" class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
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Default status for new tickets
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</label>
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<div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary">Save status</flux:button><flux:button type="button" wire:click="resetStatusForm" variant="ghost">Reset</flux:button></div>
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<div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save status</flux:button><flux:button type="button" wire:click="resetStatusForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div>
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</form>
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</x-slot:form>
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<x-helpdesk::lookup-table :items="$statuses" edit="editStatus" delete="deleteStatus" />
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@@ -121,7 +166,7 @@
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<input type="checkbox" wire:model="priorityForm.is_default" class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
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Default for new tickets
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</label>
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<div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary">Save priority</flux:button><flux:button type="button" wire:click="resetPriorityForm" variant="ghost">Reset</flux:button></div>
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<div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save priority</flux:button><flux:button type="button" wire:click="resetPriorityForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div>
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</form>
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</x-slot:form>
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<x-helpdesk::lookup-table :items="$priorities" edit="editPriority" delete="deletePriority" />
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@@ -141,7 +186,7 @@
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<input type="checkbox" wire:model="categoryForm.is_default" class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
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Default category for new tickets
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</label>
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<div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary">Save category</flux:button><flux:button type="button" wire:click="resetCategoryForm" variant="ghost">Reset</flux:button></div>
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<div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save category</flux:button><flux:button type="button" wire:click="resetCategoryForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div>
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</form>
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</x-slot:form>
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<x-helpdesk::lookup-table :items="$categories" edit="editCategory" delete="deleteCategory" />
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@@ -161,7 +206,7 @@
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<input type="checkbox" wire:model="teamForm.is_default" class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
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Default team for new tickets
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</label>
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<div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary">Save team</flux:button><flux:button type="button" wire:click="resetTeamForm" variant="ghost">Reset</flux:button></div>
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<div class="md:col-span-4 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save team</flux:button><flux:button type="button" wire:click="resetTeamForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div>
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</form>
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</x-slot:form>
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<x-helpdesk::team-table :items="$teams" />
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@@ -182,7 +227,7 @@
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<input type="checkbox" wire:model="projectForm.is_default" class="rounded border-zinc-300 bg-zinc-950 text-blue-600 focus:ring-blue-500">
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Default project for new tickets
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</label>
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<div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary">Save project</flux:button><flux:button type="button" wire:click="resetProjectForm" variant="ghost">Reset</flux:button></div>
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<div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save project</flux:button><flux:button type="button" wire:click="resetProjectForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div>
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</form>
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</x-slot:form>
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<x-helpdesk::project-table :items="$projects" />
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@@ -216,8 +261,8 @@
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</div>
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</div>
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<div class="md:col-span-6 flex gap-2">
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<flux:button type="submit" variant="primary">Save board</flux:button>
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<flux:button type="button" wire:click="resetBoardForm" variant="ghost">Reset</flux:button>
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<flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save board</flux:button>
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<flux:button type="button" wire:click="resetBoardForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button>
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</div>
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</form>
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</x-slot:form>
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@@ -248,8 +293,8 @@
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</td>
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<td class="px-4 py-3"><flux:badge color="{{ $boardItem->is_default ? 'emerald' : 'zinc' }}">{{ $boardItem->is_default ? 'Default' : 'No' }}</flux:badge></td>
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<td class="px-4 py-3 text-right">
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<flux:button size="sm" variant="primary" wire:click="editBoard({{ $boardItem->id }})">Edit</flux:button>
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<flux:button size="sm" variant="danger" wire:click="deleteBoard({{ $boardItem->id }})" wire:confirm="Delete this board?">Delete</flux:button>
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<flux:button size="sm" variant="primary" wire:click="editBoard({{ $boardItem- class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">id }})">Edit</flux:button>
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<flux:button size="sm" variant="danger" wire:click="deleteBoard({{ $boardItem- class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">id }})" wire:confirm="Delete this board?">Delete</flux:button>
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</td>
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</tr>
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@empty
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@@ -285,8 +330,8 @@
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<flux:input wire:model="repositoryForm.remote_url" label="Remote URL" placeholder="git@github.com:company/repo.git" />
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</div>
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<div class="md:col-span-6 flex gap-2">
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<flux:button type="submit" variant="primary">Save repository</flux:button>
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<flux:button type="button" wire:click="resetRepositoryForm" variant="ghost">Reset</flux:button>
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<flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save repository</flux:button>
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<flux:button type="button" wire:click="resetRepositoryForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button>
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</div>
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</form>
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</x-slot:form>
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@@ -325,8 +370,8 @@
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<flux:textarea wire:model="workflowForm.text_body" label="Plain text body" rows="4" placeholder="Optional fallback text" />
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</div>
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<div class="md:col-span-6 flex gap-2">
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<flux:button type="submit" variant="primary">Save workflow message</flux:button>
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<flux:button type="button" wire:click="resetWorkflowTemplateForm" variant="ghost">Reset</flux:button>
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<flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save workflow message</flux:button>
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<flux:button type="button" wire:click="resetWorkflowTemplateForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button>
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</div>
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</form>
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</x-slot:form>
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@@ -350,8 +395,8 @@
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<td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $template->to_role }}</td>
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<td class="px-4 py-3"><flux:badge color="{{ $template->is_active ? 'emerald' : 'zinc' }}">{{ $template->is_active ? 'Active' : 'Inactive' }}</flux:badge></td>
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<td class="px-4 py-3 text-right">
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<flux:button size="sm" variant="ghost" wire:click="editWorkflowTemplate({{ $template->id }})">Edit</flux:button>
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<flux:button size="sm" variant="danger" wire:click="deleteWorkflowTemplate({{ $template->id }})" wire:confirm="Delete this workflow message?">Delete</flux:button>
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<flux:button size="sm" variant="ghost" wire:click="editWorkflowTemplate({{ $template- class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">id }})">Edit</flux:button>
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<flux:button size="sm" variant="danger" wire:click="deleteWorkflowTemplate({{ $template- class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">id }})" wire:confirm="Delete this workflow message?">Delete</flux:button>
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</td>
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</tr>
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@empty
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@@ -376,7 +421,7 @@
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<label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="cannedForm.is_active" class="rounded border-zinc-300"> Active</label>
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<div class="md:col-span-6"><flux:input wire:model="cannedForm.subject" label="Optional subject" /></div>
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<div class="md:col-span-6"><flux:textarea wire:model="cannedForm.body" label="Reply body" rows="6" placeholder="Hello @{{ requester.name }}, Your ticket @{{ ticket.reference }} has been reviewed." /></div>
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<div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save canned response</flux:button><flux:button type="button" wire:click="resetCannedResponseForm" variant="ghost">Reset</flux:button></div>
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<div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save canned response</flux:button><flux:button type="button" wire:click="resetCannedResponseForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div>
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</form>
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</x-slot:form>
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<div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">
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@@ -384,7 +429,7 @@
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<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900">
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<div class="flex items-start justify-between gap-3"><div><h3 class="font-semibold text-zinc-900 dark:text-zinc-100">{{ $response->name }}</h3><p class="text-xs text-zinc-500">{{ $response->category?->name ?? 'Any category' }} · {{ $response->team?->name ?? 'Any team' }}</p></div><flux:badge color="{{ $response->is_active ? 'emerald' : 'zinc' }}">{{ $response->is_active ? 'Active' : 'Inactive' }}</flux:badge></div>
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<p class="mt-3 line-clamp-3 text-sm text-zinc-600 dark:text-zinc-300">{{ strip_tags($response->body) }}</p>
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<div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editCannedResponse({{ $response->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteCannedResponse({{ $response->id }})" wire:confirm="Delete this canned response?">Delete</flux:button></div>
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<div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editCannedResponse({{ $response- class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteCannedResponse({{ $response- class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">id }})" wire:confirm="Delete this canned response?">Delete</flux:button></div>
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</div>
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@empty
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<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No canned responses yet.</div>
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@@ -406,10 +451,10 @@
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<label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="slaForm.is_default" class="rounded border-zinc-300"> Default</label>
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<label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="slaForm.business_hours_only" class="rounded border-zinc-300"> Business hours</label>
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<label class="flex items-center gap-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="slaForm.is_active" class="rounded border-zinc-300"> Active</label>
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<div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save SLA policy</flux:button><flux:button type="button" wire:click="resetSlaPolicyForm" variant="ghost">Reset</flux:button></div>
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<div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save SLA policy</flux:button><flux:button type="button" wire:click="resetSlaPolicyForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div>
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</form>
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</x-slot:form>
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<div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900"><table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700"><thead class="bg-zinc-50 text-left text-xs font-semibold uppercase text-zinc-500 dark:bg-zinc-800"><tr><th class="px-4 py-3">Policy</th><th class="px-4 py-3">Targets</th><th class="px-4 py-3">Applies to</th><th class="px-4 py-3 text-right">Actions</th></tr></thead><tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">@forelse ($slaPolicies as $policy)<tr><td class="px-4 py-3 font-medium">{{ $policy->name }} @if($policy->is_default)<flux:badge color="blue">Default</flux:badge>@endif</td><td class="px-4 py-3">{{ $policy->first_response_minutes }}m response · {{ $policy->resolution_minutes }}m close</td><td class="px-4 py-3">{{ $policy->priority?->name ?? 'Any priority' }} · {{ $policy->category?->name ?? 'Any category' }}</td><td class="px-4 py-3 text-right"><flux:button size="sm" variant="primary" wire:click="editSlaPolicy({{ $policy->id }})">Edit</flux:button> <flux:button size="sm" variant="danger" wire:click="deleteSlaPolicy({{ $policy->id }})" wire:confirm="Delete this SLA policy?">Delete</flux:button></td></tr>@empty<tr><td colspan="4" class="px-4 py-8 text-center text-zinc-500">No SLA policies yet.</td></tr>@endforelse</tbody></table></div>
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<div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white dark:border-zinc-700 dark:bg-zinc-900"><table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700"><thead class="bg-zinc-50 text-left text-xs font-semibold uppercase text-zinc-500 dark:bg-zinc-800"><tr><th class="px-4 py-3">Policy</th><th class="px-4 py-3">Targets</th><th class="px-4 py-3">Applies to</th><th class="px-4 py-3 text-right">Actions</th></tr></thead><tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">@forelse ($slaPolicies as $policy)<tr><td class="px-4 py-3 font-medium">{{ $policy->name }} @if($policy->is_default)<flux:badge color="blue">Default</flux:badge>@endif</td><td class="px-4 py-3">{{ $policy->first_response_minutes }}m response · {{ $policy->resolution_minutes }}m close</td><td class="px-4 py-3">{{ $policy->priority?->name ?? 'Any priority' }} · {{ $policy->category?->name ?? 'Any category' }}</td><td class="px-4 py-3 text-right"><flux:button size="sm" variant="primary" wire:click="editSlaPolicy({{ $policy- class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">id }})">Edit</flux:button> <flux:button size="sm" variant="danger" wire:click="deleteSlaPolicy({{ $policy- class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">id }})" wire:confirm="Delete this SLA policy?">Delete</flux:button></td></tr>@empty<tr><td colspan="4" class="px-4 py-8 text-center text-zinc-500">No SLA policies yet.</td></tr>@endforelse</tbody></table></div>
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</x-helpdesk::settings-section>
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@endif
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@@ -429,31 +474,31 @@
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<flux:select wire:model="automationForm.set_project_id" label="Set project"><option value="">No change</option>@foreach ($projects as $project)<option value="{{ $project->id }}">{{ $project->title }}</option>@endforeach</flux:select>
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<flux:select wire:model="automationForm.set_status_id" label="Set status"><option value="">No change</option>@foreach ($statuses as $status)<option value="{{ $status->id }}">{{ $status->name }}</option>@endforeach</flux:select>
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<label class="flex items-end gap-2 pb-2 text-sm text-zinc-700 dark:text-zinc-200"><input type="checkbox" wire:model="automationForm.is_active" class="rounded border-zinc-300"> Active</label>
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<div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save automation rule</flux:button><flux:button type="button" wire:click="resetAutomationRuleForm" variant="ghost">Reset</flux:button></div>
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<div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save automation rule</flux:button><flux:button type="button" wire:click="resetAutomationRuleForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div>
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</form>
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</x-slot:form>
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<div class="grid gap-3 md:grid-cols-2">@forelse ($automationRules as $rule)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $rule->name }}</h3><p class="mt-1 text-sm text-zinc-500">Sender: {{ $rule->match_sender ?: 'Any' }} · Subject: {{ $rule->match_subject ?: 'Any' }}</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editAutomationRule({{ $rule->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteAutomationRule({{ $rule->id }})" wire:confirm="Delete this rule?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2">No automation rules yet.</div>@endforelse</div>
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<div class="grid gap-3 md:grid-cols-2">@forelse ($automationRules as $rule)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $rule->name }}</h3><p class="mt-1 text-sm text-zinc-500">Sender: {{ $rule->match_sender ?: 'Any' }} · Subject: {{ $rule->match_subject ?: 'Any' }}</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editAutomationRule({{ $rule- class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteAutomationRule({{ $rule- class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">id }})" wire:confirm="Delete this rule?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2">No automation rules yet.</div>@endforelse</div>
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</x-helpdesk::settings-section>
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@endif
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@if ($section === 'checklists')
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<x-helpdesk::settings-section title="Checklist templates" description="Apply repeatable checklist items by category or project and show completion progress on tickets and Kanban cards.">
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<x-slot:form><form wire:submit="saveChecklistTemplate" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="checklistTemplateForm.name" label="Name" /><flux:input wire:model="checklistTemplateForm.slug" label="Slug" /><flux:select wire:model="checklistTemplateForm.category_id" label="Category"><option value="">Any category</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select><flux:select wire:model="checklistTemplateForm.project_id" label="Project"><option value="">Any project</option>@foreach ($projects as $project)<option value="{{ $project->id }}">{{ $project->title }}</option>@endforeach</flux:select><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="checklistTemplateForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-6"><flux:textarea wire:model="checklistTemplateForm.items_text" label="Checklist items, one per line" rows="6" /></div><div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save checklist</flux:button><flux:button type="button" wire:click="resetChecklistTemplateForm" variant="ghost">Reset</flux:button></div></form></x-slot:form>
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<div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">@forelse ($checklistTemplates as $template)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $template->name }}</h3><p class="mt-1 text-sm text-zinc-500">{{ count($template->items ?? []) }} items</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editChecklistTemplate({{ $template->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteChecklistTemplate({{ $template->id }})" wire:confirm="Delete this checklist?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No checklist templates yet.</div>@endforelse</div>
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<x-slot:form><form wire:submit="saveChecklistTemplate" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="checklistTemplateForm.name" label="Name" /><flux:input wire:model="checklistTemplateForm.slug" label="Slug" /><flux:select wire:model="checklistTemplateForm.category_id" label="Category"><option value="">Any category</option>@foreach ($categories as $category)<option value="{{ $category->id }}">{{ $category->name }}</option>@endforeach</flux:select><flux:select wire:model="checklistTemplateForm.project_id" label="Project"><option value="">Any project</option>@foreach ($projects as $project)<option value="{{ $project->id }}">{{ $project->title }}</option>@endforeach</flux:select><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="checklistTemplateForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-6"><flux:textarea wire:model="checklistTemplateForm.items_text" label="Checklist items, one per line" rows="6" /></div><div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save checklist</flux:button><flux:button type="button" wire:click="resetChecklistTemplateForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div></form></x-slot:form>
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<div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">@forelse ($checklistTemplates as $template)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $template->name }}</h3><p class="mt-1 text-sm text-zinc-500">{{ count($template->items ?? []) }} items</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editChecklistTemplate({{ $template- class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteChecklistTemplate({{ $template- class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">id }})" wire:confirm="Delete this checklist?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No checklist templates yet.</div>@endforelse</div>
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</x-helpdesk::settings-section>
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@endif
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@if ($section === 'tags')
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<x-helpdesk::settings-section title="Ticket tags" description="Maintain visible ticket labels for search, triage and Kanban card context.">
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<x-slot:form><form wire:submit="saveTag" class="grid gap-4 md:grid-cols-5"><flux:input wire:model="tagForm.name" label="Name" /><flux:input wire:model="tagForm.slug" label="Slug" /><flux:input wire:model="tagForm.color" label="Colour" /><div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary">Save tag</flux:button><flux:button type="button" wire:click="resetTagForm" variant="ghost">Reset</flux:button></div></form></x-slot:form>
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<div class="flex flex-wrap gap-3">@forelse ($tags as $tag)<div class="rounded-2xl border border-zinc-200 bg-white px-4 py-3 dark:border-zinc-700 dark:bg-zinc-900"><span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span><div class="mt-3 flex gap-2"><flux:button size="sm" variant="primary" wire:click="editTag({{ $tag->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteTag({{ $tag->id }})" wire:confirm="Delete this tag?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700">No tags yet.</div>@endforelse</div>
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<x-slot:form><form wire:submit="saveTag" class="grid gap-4 md:grid-cols-5"><flux:input wire:model="tagForm.name" label="Name" /><flux:input wire:model="tagForm.slug" label="Slug" /><flux:input wire:model="tagForm.color" label="Colour" /><div class="md:col-span-5 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save tag</flux:button><flux:button type="button" wire:click="resetTagForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div></form></x-slot:form>
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<div class="flex flex-wrap gap-3">@forelse ($tags as $tag)<div class="rounded-2xl border border-zinc-200 bg-white px-4 py-3 dark:border-zinc-700 dark:bg-zinc-900"><span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span><div class="mt-3 flex gap-2"><flux:button size="sm" variant="primary" wire:click="editTag({{ $tag- class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteTag({{ $tag- class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">id }})" wire:confirm="Delete this tag?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700">No tags yet.</div>@endforelse</div>
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</x-helpdesk::settings-section>
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@endif
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@if ($section === 'products')
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<x-helpdesk::settings-section title="Products and services" description="Link tickets to products, services, releases or builds and report support cost/time by product.">
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<x-slot:form><form wire:submit="saveProduct" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="productForm.name" label="Name" /><flux:input wire:model="productForm.slug" label="Slug" /><flux:input wire:model="productForm.type" label="Type" /><flux:input wire:model="productForm.version" label="Version" /><flux:input wire:model="productForm.release_channel" label="Release/build" /><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="productForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-6"><flux:textarea wire:model="productForm.description" label="Description" rows="3" /></div><div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary">Save product/service</flux:button><flux:button type="button" wire:click="resetProductForm" variant="ghost">Reset</flux:button></div></form></x-slot:form>
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<div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">@forelse ($products as $product)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $product->name }}</h3><p class="mt-1 text-sm text-zinc-500">{{ ucfirst($product->type) }} · {{ $product->version ?: 'No version' }} · {{ $product->tickets_count }} tickets</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editProduct({{ $product->id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteProduct({{ $product->id }})" wire:confirm="Delete this product/service?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No products or services yet.</div>@endforelse</div>
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<x-slot:form><form wire:submit="saveProduct" class="grid gap-4 md:grid-cols-6"><flux:input wire:model="productForm.name" label="Name" /><flux:input wire:model="productForm.slug" label="Slug" /><flux:input wire:model="productForm.type" label="Type" /><flux:input wire:model="productForm.version" label="Version" /><flux:input wire:model="productForm.release_channel" label="Release/build" /><label class="flex items-end gap-2 pb-2 text-sm"><input type="checkbox" wire:model="productForm.is_active" class="rounded border-zinc-300"> Active</label><div class="md:col-span-6"><flux:textarea wire:model="productForm.description" label="Description" rows="3" /></div><div class="md:col-span-6 flex gap-2"><flux:button type="submit" variant="primary" class="!bg-green-600 !text-white hover:!bg-green-700 focus:!ring-green-400/60">Save product/service</flux:button><flux:button type="button" wire:click="resetProductForm" variant="ghost" class="!bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60">Reset</flux:button></div></form></x-slot:form>
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<div class="grid gap-3 md:grid-cols-2 xl:grid-cols-3">@forelse ($products as $product)<div class="rounded-2xl border border-zinc-200 bg-white p-4 dark:border-zinc-700 dark:bg-zinc-900"><h3 class="font-semibold">{{ $product->name }}</h3><p class="mt-1 text-sm text-zinc-500">{{ ucfirst($product->type) }} · {{ $product->version ?: 'No version' }} · {{ $product->tickets_count }} tickets</p><div class="mt-4 flex justify-end gap-2"><flux:button size="sm" variant="primary" wire:click="editProduct({{ $product- class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">id }})">Edit</flux:button><flux:button size="sm" variant="danger" wire:click="deleteProduct({{ $product- class="!bg-red-600 !text-white hover:!bg-red-700 focus:!ring-red-400/60">id }})" wire:confirm="Delete this product/service?">Delete</flux:button></div></div>@empty<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm text-zinc-500 dark:border-zinc-700 md:col-span-2 xl:col-span-3">No products or services yet.</div>@endforelse</div>
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</x-helpdesk::settings-section>
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@endif
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Mark Gregory